wifi non existant,drinks quite expensive when compared with where we live. dinner too expensive.

parking was easy

friendly staff , secure parking, clean and spacious rooms. located near motorway.

hotel was easily accessible from the motorway with secure parking

secure parking with free internet access

booked a room for 2 adults,2 kids and 1 baby at the time of booking the manager told us that the cot was an

the fact that there is a pool is a massive advantage for the kids

views, the room and little patio area, the comfortable bed, the decor, the gardens, swimming pool and food

it is a detail but the swimming pool could use a bit of an update.

off the main road with safe parking. very private and quiet.

internet worked well, but the wifi is not secure (it seems to have no encryption)

expensive, poor a/c, non exsistance free wifi!

everything you need including a very nice breakfast

breakfast is excellent

but we were definitely surprised by the incredible breakfast

location was good and had good parking. on site bar and tapas were very good.

location was good and had good parking. on site bar and tapas were very good.

very clean and courtyard seating outside bar below hotel

could not open window as room was above a bar terrace which remained noisy till around 00:30

the price was excellent for 4 people in one room. the air con and wifi was great

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

new and clean room. i like to gym and i could, however the gym room is small.

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

lack of international tv channels. wifi needs reconnection overnight

location north of madrid where we enjoyed peaceful evening walks and found things for all our kids to enjoy

because my kids loved the place

the town has plenty of public spaces, many play grounds for kids, rich in dining spots

the breakfast was nice

mini bar was not mentioned in room facilities but we as a family we need it so i recommend it

wifi is terrible hotel lacks relaxation areas with comfortable seating and is devoid of atmosphere

room is ideal for business travel; comfortable in space, temperature, cleanliness, free wifi comnected and

i had to work from the hotel and was concern their wifi not fast enough, i was given another wifi connection

room service etc

wifi signal in the room was so low that one couldn't connect

couldn t fault the place - friendly staff, clean and comfortable, and ample underground parking (for free)

wifi did it work in the morning at all

really don t understand the fact the hotel have no bar or restaurant service on a holiday day , it is a 4 star

the wifi works well

easy access, free parking and friendly staff

was a lot of noise , there was a big group of kids that occupied most of the hotel and thet made oa lot of nice

in the booking site it offers spa and relax zone and it only has a small sauna near the gym

wasn't too pleased that the hotel's bar was not open over weekends, as we were staying there for the weekend

sports gym was too small and very little equipment, should have had at least a rowing machine more than a

no food room service available weekends

a little noisy due to thin walls and lots of kids.

stayed with my 3 kids and it was quite a hassle that we couldn't have 2 rooms connected to each other

the driver of the shuttle to the airport was very nice and helpful to a single mom with 2 young kids who traveled

my husband and i had to carry everything after a 12 hour flight plus 2 kids

the driver of the shuttle to the airport was very nice and helpful to a single mom with 2 young kids who traveled

we ask for a connecting room which they were unable to gives us given we were 5 (3 kids)

would have been nice to get connecting rooms for us and kids, but maybe the property could not provide that

they don't have a playground for kids as it states on the facilities.

had a family suite which is technically 2 rooms with was great with 2 kids

was traveling around spain/portugal with my 2 kids (14 & 19)

chose it because it offered separate beds for the kids but when we arrived there was only couch beds

in the original booking i suppose to get a double bed and two individual beds for the kids (they don't like to

there is no spa in the hotel

restaurant closed on sunday and no room service contrary to the description.

helpful staff, amazing breakfast and quick room service.

service on weekend, no reason other than dont work weekends, could not enjoy pool too many kids, no kettle in

the swimming pool, whirlpool and fitness room nearby science museum for kids shops, groceries nearby busses

play area for kids

lots of kids in and out of the pool, i would ve liked to see a bit more maintenance

smoke (i arrived at 11:30 so was too tired to ask to change rooms, plus the hotel was full of kids from a football

there was a pair with spoiled kids nextdoor and did not take proper care of them, but this is not the fault of

staff is very good and the gym is always a plus after a long day

was mentioned kitchen but truly it is not for cooking more like warming up the food

lovely helpful staff, great facilities and access to the student lounge, bar and cafe for refreshments and

very helpful staff and great breakfast!

no surprises, good value for money. kids enjoyed the stay.

the staff very helpful the room and play machine free fir kids too

screaming kids in room above us for 2 nights. sounded like they were unsupervised

the staff very helpful the room and play machine free fir kids too

breakfast was basic but tasty

my only complaint, an erratic wifi connection, seems to have been fixed recently.

good value for the money, fair for a one night stay in business travel, with free parking.

rooms, super clean, modern facilities, sound-proof rooms, vending machines in the premises, free parking, next

large tv, bedroom heating, comfortable and large beds. free car parking.

restaurant and bar were closed. poor wifi.

4 beds in the main room was a little inconvenient with the kids sleeping and we were packing

transfer from airport was excellent, they have all kinds of car seats for kids and even for babies

stayed there with two kids

we're 2 adults and 3 big kids, ordered quadra room with bathroom

wifi sometimes did not work (sporadically).

no pool, no spa, no gym, because under construction

excellent decor, very stylish, great mini bar & food

are moving parking is too expensive what is in the picture is big jacuzzi not a swimming pool and not good as

nice, modern, clean hotel with bar in lobby. underground parking.

booked this hotel because of the gym and the pool which the advertised on this site

not a deal breaker at all, just an observation as one of my kids was looking to have a bath

my sister s family was also staying at the same hotel and they dealt with all issues (kids)

requested room service for breakfast because we were in a rush, but they told us we had to come down to the

room size was good for me and the room very clean, receptionist and room service was very good

the bar and dining room are small but cosy and staff is friendly, food is good

from first level of room to the bedroom not ideal if your unsteady on your feet or have young kids

old style shower sprayed the bathroom. thin adjoing walls. limited bar service.

the bar was nice, and the restaurant was busy with locals (which is always a good sign) we traveled

the terrace could be cleaner and wifi could work better.

the bar wasn't open for any food or drinks

rooms were very clean and comfortable, the bar and the food were very nice, the staff were very kind and helpful

very good and cheap food from room service

room service was available and room had a mini bar also

great facilities, good bed, great sauna and gym

and friendly throughout the stay (for example, i mentioned to the front desk staff there was no bar soap in my

in the room to get some privacy but still be close to the kids, even included a small

clean, kind and english speaking staff, room and bathroom of good dimensions, wifi working good, on a calm

very slow wifi. the same breakfast every day.

the bar outside and the food was excellent

of the few hotels in madrid with a pool, it's 15-20 mins to the main sqaure via the metro system

amazing friendly stuff,great room,small but comfort gym.perfect for such priceud83dudc4d

there was not price list on the mini bar and we were a little chocked at check out.

having drinks at the beautiful bar was the best way to start the evening

the room service was also really yummy and quick

the pool

you don t have to pay for the breakfast of the kids.

the bar is closer in the weekend.

the gym is very small only one walking machine

gym was small but fine for a good workout

service by the bar attendant julio was exceptional, he demonstrated genuine interest to serve us and he went

quick shuttle

rooms are basic but spotless, wifi is fast and location can t be

strong wifi and some in-room television options

airport shuttle works a treat

free airport shuttle, confy beds and pillows. perfect for a one-two night stands.

a bit noisy, heard kids yelling at night in the hallway

great with kids, our room had a bunk bed that the kids loved and even had frozen and ice age themed walls for

spacious room for 4 people, nicely decorated for kids.

perfect for kids

we booked the quadruple room which had bunk beds for the kids

bar wasn't open on saturday night charge for use of garage should have been included in the

great location in a cute town- close to restaurants and the bar next door is

wifi was a bit slow

poor wifi connection in my room

chose this to be close to the airport and for the wifi

rooms, safe, 8 minutes from the airport, 88 euros total for 2 rooms for me my wife and our 3 kids , you could

connecting door between the rooms, so if you have small kids it is a problem

that had no switch for so had to remain on all night which is not ideal for light sleepers and kids

that doesn't have wifi in the rooms

rooms, safe, 8 minutes from the airport, 88 euros total for 2 rooms for me my wife and our 3 kids , you could

kids in one and parents in the other

we tried t order some room service for the kids and we were told it was not available.

size room, wifi was good, clean and comfortable, staff were polite and helpful

the wifi was really good and the drinks in the mini bar were inclusive

spacious room and good enough wifi

it is not possible to convert the double bed to two twins, which is a problem when two kids have to share the

walk from the metro station, at mid day in the summer, under the sun, is memorable with young kids

husband 2 kids (4 and 5 years old) and i stayed for one night

they give kids a nice little gift when you check in

provided inside the room, good only if you are travelling alone or with your partner, if you have kids then to

good for families with little kids

lots of computers available for the kids to be on

at the basement of the hotel we stayed outside until 1:30 am with kids in front of the hotel no access to the

kids swimming area, the pool is 1

we had booked this hotel purely as it had a pool so disappointing for the kids

that in that night of maintenance work and also requested an extra bed for the kids and sati only late at 2 pm

booked to take my daughter swimming. no kids in the pool ..

easy because of construction, so if you are traveling with a lot of suitcases or strollers or kids, you may need

i loved the hotel and next time i will come with my kids for sure.

that in that night of maintenance work and also requested an extra bed for the kids and sati only late at 2 pm

after i went to reception to pay my bill and i asked if was the same price for adults and kids and she told me

everything went well staff was helpfull for my kids

location was perfect / thanks for late check out

everything was super. excellent wifi connection.

staff in the restaurant and bar were exceptionally friendly helpful and made me feel safe

they also provided toiletries for kids

no swimming pool, no playing room for the kids or park and no entertainment

nearest supermarket (auchan) is 10 min walk, there's a mcdonald's next to it too, also a little kids park next

rooms , easily heard other customers moving around their rooms scraping chairs on floor and kids

pet

we had two rooms set up for a family - one large triple room for our kids and another king-size bedroom for

the kids loved the hotel due to the music theme

the pool was really good for family with kids

the decor is beautiful, very child friendly but not overrun with kids, room was spacious, spotless, and very

the pool area didn't seem very welcoming to kids, it is only small and not very wide so didn't feel comfortable

transfer , amazing breakfast , facility is family friendly, with the play ground for kids and a park close by,

the balcony dangerous for the families with little kids.

have to overpay if traveling with three kids

reception desk and 1 of them was attending one person, behind it there was a family with little kids (and me)

pool is ok, would be better if there was another just for kids

noisy neighborhood outside and poor sound insulation, heard kids playing outside the room

small shower. not an option traveling with kids

room was very well designed to fit 2 kids as the room had 2 foldable beds that turn into a bunk bed and there

room was very comfortable (2 adults and 2 kids), shuttle to the airport is a great service

shuttle service, the food and the people at the restaurant are great , the pool is a big plus for kids and have

the check-in took very long when you travel with kids

there room door have a 1cm space between wood and floor, you can perfectly hear jumping kids and talks from

very annoying when you have little yelling kids in the opposite room (i have to say

on arrival with a family of 5 (3 kids under 6), we were told check in would be 2pm without checking my name

the wifi was super slow, almost useless.

wifi was available at all times, no issues with insufficient bandwidth

the bar was never busy as the prices were very expensive for this location.

the restaurant and the bar are perfect at night time

1. wifi signal is weak and could not cover the whole room. 2. the safe was not working.

nice, clean hotel, good breakfast, fine wifi and very close to metro

the people in the room across from me were very loud and banging things around - parents with 2 kids

a bit far from city center but very pleasant and safe area / has teddy bears to welcome the kids and adults/

considering that there is major construction going on, and there's no bar or restaurant, we couldn't even get

the bar being refurbished

no room service or breakfast service was available

i wouldnt recommend staying for business poor wifi and no usb charges in the room

pet-friendly, parking and electric charging

1. the fact that it had a gym. 2. small restaurant with very good and reasonably priced food.

room wasn't clean and wifi was damn slow. the gym was like a small room with two bycicles.

gym was unusable, treadmill and bike were broken, dirty towels left lying around and the

nice stuff nice garden good for kids nice pool

kids in the pool shouting and the pool assistant did not tell anything to them or to their parents

big swimming pool. relaxing music. lifeguard. kids play area(although very basic).

also the nice gardens areas and kids zone

pool was great kids loved it

also wifi is terrible, the signal comes and goes from time to time

one of the receptionists was kind enough to let me try other available rooms is i could get good wifi

good wifi connection, nice staff, good location

wifi didnt connect in my room.

wifi poor and safe broken

this was a bit tricky, especially when traveling with kids, and we would have appreciated being informed in

chose this hotel specifically because we were traveling with kids and wanted them to enjoy a fun time in the

food, friendly staff and the kids corner play room was great for our 3 children after a long day travelling

there was a pool, workout room, and even a little kids play area in the lobby

beds aren't suitable for small kids who are in danger of falling off

everything is very cramped with such a small room, loads of luggage and two kids

4 playgrounds for kids around the hotel

not ideal for kids

pool was great for the kids

bathroom shower was too slippery and j was traveling with elders and kids

is a bar / restaurant in the hotel, but no kettle and tea and coffee making facilities in the rooms

room is fine. gym not good, extremly small. breakfast is ok, but had better in spain

swimming pool and location close to metro

variety for breakfast , allowed early check in , airport shuttle excellent, staff friendly and bilingual, room

wifi and air conditioning worked well

would have loved to have a room with an adjoing door to my kids room

wifi connection was very poor.

really comfortable bed, good wifi and good shower

wifi speed is excellent location is perfect next to metro and bus station

free wifi and onsite parking.

got charged extras for bringing partner and kids and for parking

not good when you have little kids

too many kids for a business hotel. impossible to relax and enjoy the pool with 10 kids in it

was a little higher than we usually pay for a stay with 2 kids and 2 children

hotel was fabulously clean, all staff wore masks, everyone was so polite and helpful, room service was

and we expected that we can use the pool specially the kids, and they were excited about it specially from the

especially i want to thank them for the presents for the kids

i was traveling with kids and they should have anticipated this being an issue

swimming pool is only for +12 years old , so kids dont have an opportunity for fun

we also tried the buffet breakfast (because of the kids)

the small bar for breakfast was great, and we also had dinner in the restaurant belonging to the hotel which

the shower area (tub) is unsafe, it has no grab bar in case you are falling down inside the tub.

free late check out

hotel restaurant and bar closed when we arrived at 8:30pm although website said it was open until 1am

in the blankets, dirty sheets, ants in the shower, unbearable noise from the road, spotty wifi, and on top of

kids couldnt get joy, and that was one of the main reason we choose that hotel

my kids loved the bunked

the top bunk bed for the kids needs a safety rail.

the kids absolutely loved the pool and had such a fun time

mily with 3 kids) had a 24 stop in madrid the location was great for us

excellent hotel for the kids, staff were great and room was spacious and clean.

the kids were disappointed that the wii console was missing from the lounge.

good facilities for kids

supposed to go to the hotel next door (it was already after midnight and travelling with small kids)

are a family of five with kids

sized bedroom, nice bathroom and excellent highspeed wifi

friendly staff and good room service

nice bar area and a small restaurant

wifi at this hotel sucks !!!

variety of choices for breakfast was excellent

the restaurant where we had breakfast. the staff was very rude even with kids rest all is fine.

i believe the on-site bar and restaurant are closed.

the receptionist was so kind and understanding and even provided room service when everything was closed

your charges at your swimming pool bar were different every time u went for the same order

our arrival at barajas airport, we were picked by the hotels courtesy taxi

the kids liked the pool

then the reception staff would not honour our request for inter-connecting rooms as we had three kids, means my

more spaces for kids, for example a little playground

we were travelling with kids and booked two rooms asking for neighbouring ones

the menu did throw me as there wasn't anything my kids would really eat, but the staff were so accommodating

there is no pool or gym. breakfast is expensive for madrid standards

food quality. room service

the bed was very comfortable, lots of programmes on the tv, great wifi for multiple devices

the room was just right, good wifi, very clean, friendly

jaime was really excellent in helping us obtain a vegetarian main course and he was great at the bar too

were noise in the hotel on the night, but that is maybe because there were some families with kids checked in

the staff were very nice to my kids. the airport shuttle is extremely convenient.

room and beds were more than big enough to fit my 2 kids and 2 adults

the man who works in the bar is the friendliest member of staff,makes you feel really welcome

room and beds were more than big enough to fit my 2 kids and 2 adults

hotel was clean and they had a very nice selection for breakfast

breakfast was good with a fair choice of food

wifi is very limited only to one device

breakfast was excellent, with many options

in a good area of madrid,tree lined streets and cute restaurants,shops,laundry nearby

advice would be to limit window opening- it may be dangerous for kids

we were a family with 3 kids

on the door step of the santiago bernabeu and such a classy hotel i love to stay with my young kids when we

my room didn't have coffee machine like my kids room

wifi was poor in rooms that i had to use my 4g most of the time

breakfast friendly staff, helpful with kids good wifi connection close to metro station

wifi was good and the air conditioning worked well

breakfast friendly staff, helpful with kids good wifi connection close to metro station

the room was very quiet, the bed good, and the wifi excellent, better than in many 4-star hotels

the wifi maintained a good connection, even during times i required video conferences

this wouldn't be a problem for families traveling with older kids who don't need a carseat and can take a taxi

no balcony . swimming pool 1 depth so no shallow end for splashy kids .

small pool full of kids, bad communication/attention with room service

also, my kids enjoyed the poolside

the kids enjoyed the pool but the water was quite cold even on a very hot day