family of four two adults and two kids

breakfast closes too early

the breakfast was very good, with so many different options every day

the room, beds, breakfast, and lobby were excellent.

kitchen could be more spacious and the selection could be better

stayed with 4 kids and myself

i like the shower in the bathroom it s so perfect for the kids

was a family with young kids staying upstairs and it was very noisy of them stomping

it's new and clean, the breakfast is good. our kids love this hotel.

the room was great! the pool was a great bonus! staff was fantastic!

also, it seems i was next door to the hotel laundry room - it was noisy

location and price were good. also free parking.

friendly, helpful staff; great location, convenient parking, plenty of hot water for showering

no breakfast served, but duncan was nearby. great to have covered parking free.

parking garage was nice as well as the location . great coffee and good price .

probably because rain put the kids' hockey game indoors

i took my kids to go swimming would not have stayed and would be charged if we did

crying kids, unclean rooms, no amenities, staff far from helpful

after being yelled at by another guest who was upset by the noise of the kids, we left and decided to come back

the restaurant could be better for kids .

the staff were really helpful, well maintained, good breakfast, nice view, and kids friendly.

the kids loved it too

kids can paint a drawing at the lobby

but kids liked them and also said cot was comfy (extra $20)

park for kids across the

did not have breakfast, the kids wanted mcds

breakfast, parking on site (need to pay extra), rooms are nice and clean, gym has all that i need

bar closed early

on floor and then discovered on last day all the water bottles on offer were in the fitness gym

good gym and excellant breakfast

beautiful rooftop and graciously arranged restaurant and bar to lighten the day

the nespresso machine in my room was dirty, and i had to follow up to get my laundry returned

room service presentation

the lobby was great. friendly staff. awesome fitness center.

we loved the location, peace, rooftop bar facing harvard.

gym was boring, like all other

to accommodate breakfast room service at 530am

nice gym

no room service, no mini bar, no room cleaning

no room service and restaurant closed early for breakfast and dinner

easily location to explore boston but with nice quiet surroundings for walking with kids and pets

there was a little confusion if it included kids (email confirmation says yes, easily resolved)

at 250 pounds per night expect at least sheets for the kids

not good for families we kids either

front desk staff was lovely!!! great spot to ride the subway from with the kids

a lot of kids changing the room during our 4 nights stay

had three little kids with me and we were on the 9th floor and the window actually opened

my grand kids (whom i came to visit) and i, did also enjoy eating at the bisuteki tokyo restaurant

wifi is extremely slow

in house laundry was super useful

it's heated and clean with free towels, so consider it a place for kids to splash around, not do a workout

they were friendly, helpful, so good to my kids and made this stay all the better

we have to pay for breakfast,if i paid to stay here then i shouldn t have to pay for

breakfast was not available during covid.

of wine in bar

the bar in the lobby was also a very welcomed amenity

the kitchen/restaurant seemed deserted most of the time and this really put us off going there and the

responsive front desk, brought up amenities and room service quickly

service and quality of bar and restaurant needs improvement,

one issue: the negative was the spa experience

occupancy - nice and big nice for families to have the second add-on room (double bed) for older kids and their

i loved the breakfast options and kitchen area as well

i loved the breakfast options and kitchen area as well

laundry facility and location

wifi connectivity was good as well

right near the train stop. we have kids who live in the neighborhood

the bar connected with the hotel served food and good drinks, we didn't eat there, but a lot of other

of staff, clean, good wifi

they accommodated early check in, very much appreciated

good front desk for early check in, all staff are nice.

on the 3rd floor when kids weren't running and yelling or adults talking in the hall

quiet once the kids in the park out back left (7:30 pm)

traveling with kids can and there limited choices for rooms if you want to be together or on same floor

no in-room dining, no room service

not the quietest and wifi could have been a little faster.

woke my kids up b4 6am

a real wow factor for kids

no microwave in room :(. would love to have one when traveling with kids.

specifically chose this hotel because of the pool for our kids

used to catering to college kids and their parents--food available long hours, convenient location, shuttle if

the swimming pool is small but warm, excellent for kids

the room was comfortable and clean and had everything we needed for a night away with our little kids

kids always seem to end up on the pull out couch, which is ok, but not a nice super comfy bed

the pool was was to small.

my wife asked her to check on the gym equipment, specifically why all the treadmills were stuck in the 'up'

the breakfast was okay but could ve been better

additionally you advertise laundry/pressing service, but again, no

room service charge was too high9 $

staff, offered us late check out and complimentary breakfast

were so helpful, they accommodated all of our needs, room service was great, a bit pricey but the breakfast was

we did not have wifi on day there was no hot water an other day no compensation and no excuses

had a kitchenette in the room but only 1 plate and 2 forks and 2 baby spoons

about it was the food from the associated restaurant i had four meals, three of them were through room service

no gym on premises

the restaurant was not open for breakfast on the weekends

my kids really had fun with the pool and i liked the bar

pull out might be ok for little kids, but not

no waffles, but the kids will get over it

i get there with my 3 kids and the room is far from being ready

the room is equipped with a full kitchen, and this is very helpful when you have kids/babies

and my kids immediately commented on how funny and personable the staff were

time we came in the door, the kids from the valet parking helped us

the hotel had kids running around and it was loud well into late night.

some kids were banging around at 3:30am.

the walls were thin but to be expected with an older building the kids in the next room were extremely loud

was super busy and packed but had good coffee and yogurt and good value for families with kids

this time i was with my kids and we enjoyed the

easy to walk to restaurants, even were able to take the kids to the movies one evening as the movie theater

easy to walk to restaurants, even were able to take the kids to the movies one evening as the movie theater

room has everything one needs especially the kitchen

children (would have liked a pool if i had brought my kiddos) but perfect for a couple or older kids

the breakfast was wonderful and had things all 3 of my kids liked, plus gluten free for me.

supermarkets have a large hot meal section, but if you arrive and do expect to cook a bit for kids or other

we stayed in a room with a large kitchen, but there was one pan, no cooking utensils

breakfast was great

and friendly staff even friendly to kids

the sofa bed our kids slept on was very uncomfortable

the amazing doorman gave our kids boston scrapbooks that kept them entertained in the

that will be great the pictures i saw on line is not the reality this is my opinion and my kids people really

kevin at front of house was superb. he was friendly, helpful and the kids loved him.

- they had a king sized bed room but that came with a foldout couch, not ideal if you want your kids to sleep

amazing room service

fantastic facilities - great gym, nice social space on 4th floor with games and leasure spots

the gym is amazing

great amenities such as gym, valet parking, and good

spacious, clean room with kitchen. plus laundry and small fitness room

i didn't use it but the full kitchen with a dishwasher is amazing

on the second floor, there's a laundry room with multiple washers and dryers, which was super convenient for

wifi intermittent, staff don t offer assistance unless asked

booking. com photos need updating to remove bbq and laundry, as not present now.

they made us feel so special (especially the kids) with extra amenities and treatment

breakfast and range of food was great

super comfortable room, big bed and bathroom, amazing a la carte breakfast

the pool was great

breakfast was grossly over priced. room and service was excellent.

the pool was not great and crowded with a bunch of kids making exercise impossible.

we had a problem with our room (a large group of kids was staying on the same floor and was loud and running

were requested for immediately going out of the building, it was really scary time with the kids, till the

i wanted to bring my kids for new years eve to swim and stay in a hotel for fun

the kids got cold fast and could not really enjoy the pool

nice pool for the kids to cool off after a day of walking

the kids really liked the pool at the end of the day

the location is awesome and the lounge was a success with my kids

pool was great for kids

the pool was huge - great for the kids.

the bed was comfy and the pull out worked well for our kids

kids wanted balcony view

the labor checking area was very small, and when other people were at the desk, my kids and i could not get to

pretty enough for a family of 4 ( with little kids)

breakfast was great, with a variety of options daily

due to covid there is no bar and restaurant, not their fault. you can still have room service.

room service not good restaurant affiliated to hotel gave me poor service

wifi connection not included in the rate of the room is really not acceptable!

the room service was exceptionally excellent

large bathroom, comfortable bed, the spa and the welcome pumpkin bread and chocolates.

location was great- within walking distant to many boston restaurants, grocery, playground for kids

missed to have a small fridge at the room, specially handy when you travel with small kids

the hotel is used for student housing, so at night you have kids in the hallways

there is no small swimming pool for kids upto 5 years as existing pool depth starts with 3

if i would have been with my kids and it was earlier in the night i would have left but it was already after

almost no information provided - i had to ask everything myself (how to get to the room, where is wifi password

location, fast lift, gym

clean, comfortable bed, great breakfast and wonderful location for accessing fenway park and downtown boston

breakfast was very good, with a nice selection

nice rooms with refrigerator. big bathroom. nice gym

the pool area for the kids

sports deck was amazing for the kids and adults

it is close to everything and when staying there is the pool/game room for the kids.

i liked the pool and recreation area great for kids

there is a pool, a basketball shooting area, and table games for kids

kids at the pool, the pool bar smelled bad-like someone dumped alcohol all over everything, the

kids in pool late at rooftop pool

i had to call the front desk to get the parents of the kids across the hall to make them stop screaming at 12

adjacent room was very noisy and we didn t have are own kids next to us

pool is for kids only

kids were a little disappointed they didnt have a pool but that was fine with me

staff, delicious breakfast with lots to choose from, spotlessly clean throughout the hotel, very comfortable

wifi kept turning off

their wifi is on and off; i even upgraded my internet access by paying extra, and there was still poor

laundry and gym within the premise is really good

especially our first night and after a long trip we couldn't rest because a family with kids were staying in

bathroom & snack provided with the afternoon drink would of been great perk for the kids

just the coffee....it is bitter and cold! however, my kids raved about the hot chiocolate!

the gym smelled funny & way too hot.

no hand sanitizer in the gym area

included, cozy breakfast/snack room, kitchen in the room (super useful since traveling with kids)

room was beautifully appointed with a comfortable bed, tasteful furnishings, and a kitchenette

the kitchen was well-stocked and i appreciated the full-sized fridge/freezer

i liked the breakfast in the morning

but you can buy groceries at the local supermarkets and cook in the small (fully equipped) kitchen in your room

they refunded an incorrect wifi charge without problem when i reminded them of my bonvoy status.

the gym is too simple

it would have been nice to have a bigger gym.

wine/goodie basket delivered by surprise after my kids mentioned it was my bday weekend

all different types of families many with kids, hotel was very accommodating for everyone

kids lived the pool

the pool and hot tub were great and the kids loved them

kids had a wonderful experience especially swimming

however with a partner or kids, we definitely could not have fit in one room

location, cafe downstairs seemed very popular (our local kids said so too)

there were some changes because of covid-19 - the bar was closed, and the continental breakfast was a selection

breakfast could have more options.

also, you can use laundry service if you pay 10 dollars per a bag

asked for two rooms that where close to each other because i was a traveling with my kids and they put me on

stated there was a laundry, however there wasn't

fully equipped gym

free wifi and coffee

no laundry facilities

i did not sign up to stay in a covid infested cesspool full of college kids

patrons were loud, kids running in the hallways

no restaurant but a bar. those with their kids may need a family friendly restaurant.

booking could not be confirmed, kids were not included in the breakfast etc

have a problem with the key fobs, i changed at least 5 times, that bothered me or my kids because you can t

great location, beautiful views! kids loved the gym and pool!

pool was great for the kids we were there for hours

kids loved the pool especially

breakfast was amazing. and didn t take too long to arrive. kids menu was especially good.

my kids really appreciated the pool

loved the scooter and camera for kids

am not sure why the second night, both my kids and i had severe asthmatic symptoms requiring us to take our

the kids really enjoyed the back elevator for access to the cambridge mall

took kids to museum of science and my husband met a friend for celtics game so the location was perfect

the restaurant and bar were comfortable and the food was great

fun for kids

crazy that we pay for wifi with city rates

great location, old world charm, impressive lobby. good gym.

breakfast a hit on 4th for vip

pet friendly and my daughter even had the chance to walk the hotel ambassador dog which was a

my kids were scared they would be shot at any moment and at one point i even checked maps to see where

plus to add they should have a bar or something,maybe an arcade,i have lots of grandkids and sometimes when

fees and the stress of downtown driving by taking the subway from the assembly t station instead--kids ride free

had a nasty smell of weed, which is very uncomfortable, especially when you are traveling with kids

the first night we had several young kids playing high till 2 am, the 2nd night, a baby cried whole night

bathroom not cleaned before arrival. property offered a breakfast credit as compensation

excellent service and wonderful breakfast .

we called the butler , which is really just your typical room service/concierge, and had to wait 50 minutes

the spa and pool were stunning

location. doormen. butler service. room. housekeeping. room service.

sort of outdoor space for the kids to be loud and run around a bit

i never recommend to have kids there 2 dishes etc

at 9 security showed up because the guy downstairs wanted to sleep on a friday night and my kids were to loud

i was disappointed that the bar was not open during the week

ice machine on our floor was not working and they were quick to grab us a bucket from the kitchen

gym is a bit too small

fresh hydrangeas, they catered to our every need from maps, reservations, a highlighter, pens, room service,

the bikes were an amazing perk. also early check in and late check out was amazing.

on the expensive side steep pet fee

room service was hard to contact and the restaurant was too busy to give us a

the room had a pull out bed, so we could comfortably sleep all six of us(four kids ages 9-13) in one room

the kids loved the pool, breakfast was phenomenal by far the best hotel breakfast i ve ever had

my kids enjoyed the pool, and the town has a small town vibe with hip restaurants etc

ramona was exceptional.,the kids loved her.

very good food, especially for kids.

would love to be able to stay again next time possible with kids

was exactly what i expected: clean, safe, and very comfortable for myself and my two kids

door staff was very friendly with the kids

i say worked well because by the time my kids got up, it was close to 10 and most restaurants were packed

the rooms are not too small, and there was space for me and my two kids to lay out our suitcases and also plenty

the kids loved the pool and we had the area to ourselves

woke in the middle of the night by emergency alarm and other guests. screaming kids.

is a big deal with traveling with kids

the hotels sits opposite a retail park with a bowling facility which is nice however no kids after 7pm

great but the bedding for the pull out sofa was inadequate and thin - kids were freezing in bed wearing their

didn t hand me an item i stored with luggage for my kids s camp

they doted on my kids and absolutely made our trip

our flight got in very early morning and we were able to get an early check in as soon as we got there

wifi was difficult to log onto to

fireplace was not operating as per description when we made the booking

with crib they give us the most noisy room ever the were partying so if you are a couple with kids just find

crowds of drunk kids. rude bar-staff. lousy location for walking around.

good price but with that comes partying kids in the rooms

room service was great

like 75-80 the entire time) 2) no early check ins 3) pretty dirty and run down 3) late night room service randomly

and the absence of the lock on the bathroom sliding door, which is important when you travel with kids

helpful waitress, and the breakfast buffet the next day was large and varied, making the kids particularly

with teenagers stampeding the hallways, police were involved and they could not find all the kids so ultimately

arrived to a weekend when it was full if kids on a dance weekend the hotel was full crazy busy no decent food

there were kids running through the halls all night

bathroom a bit small. sofa bed not great for the kids.

enjoyed our stay with our two kids

not sure if they have self-service laundry, it would be a perfect addition for families with kids traveling for

kids 16 yo were not allowed to fitness room even with parents supervision

during a recent stay we encountered hundreds of kids from a middle/high school volleyball tournament

staff was so friendly and great with my kids

you could have room service as an option

they added a bidet for us and always very quick with room service

swimming pool, room

staff was so friendly and great with my kids

breakfast that we paid for and turned out its only for 2 guests not for all 4 (2 kids didn't get option for food

on weekend nights, it gets quite noisy outside with kids running around

kids cried

a lot of the time it sounded like the ceiling was going to cave in due to kids jumping around above us

kids' breakfast is free

so my kids where mostly sad

kids had fun time

with two kids it was worth it and i also was very thankful for polly at the front desk, she let us check in

too fancy but kids enjoyed the pool and we could walk to north end and faneuil hall

found a plastic kids fish inside sheets which makes me wonder if they were ever changed from previous occupants

the laundry facilities were very useful

i do wish there was a little more offerings in terms of the breakfast (ie non pork meats)

gym was too small for number of people

american-style, just about everything i could want was offered for breakfast

breakfast was great, but most of all the room was really comfortable

breakfast is ok.

gym n breakfast rooms were great

breakfast was very good

amazing breakfast

clean, quiet, proximity to shopping and encore casino, as well as ability to take subway into the

for anyone travelling with kids, the crib was not suitable

conceirge super helpful and friendly and every effort was made to help us and the kids

we are local and stayed for fun. the kids liked the pool.

three separate bars including a rooftop for adults but also had areas for kids including and/or tomorrow

rooms thoughtful service (for example we were touched that the cleaners put our milk (for the kids) into the

really enjoyed our stay especially the kids because they have an indoor pool

was easy to get to, clean, pretty, decent pool area for the kids, and the staff was very friendly

the breakfast was very good, the staff dining room, big and clean room, free parking, the gym.

the pool was smaller than what i thought, and there was no staff at the bar in the afternoon.

really enjoyed our stay especially the kids because they have an indoor pool

extremely disrespectful continuing their parties in the hallways after 2am and families with kids screaming

great breakfast; a bit pricy; but well made. i had an egg white omelette and kids ate pancakes.

cool hotel, friendly staff, kids loved it.

the staff at breakfast were really attentive and kind even though we had 3 loud young kids

our kids locked some items in

our room has very large which was great with two teenage kids

loved the amenities. the kids played in the pool and had a lot of fun.

booked a big corner room with a view over the city, travelling with two kids

a gym but it really wasn't much of a gym so much as it was a small room with 2 treadmills and a small

requested early check in and the hotel never got back to me, so i figured it was all set

a crowded loud nightclub at night with lots of young rude kids (underage

it isn't a good fit for families with small kids or more conservative people

some weird creepy looking kids were hanging out right by the entrance one night blasting their god awful

some weird creepy looking kids were hanging out right by the entrance one night blasting their god awful

fast wifi, netflix in room, clean bedding and towels

my kids also loved the basketball court outside

that the pool was not available, but with that being said, we found a great beach and took the kids for some

cleanliness. staff was nice too. basketball court and pool for kids.

also once they just throw all kids toys (soft dolls) to the floor from the bed (to chance bed linen) and left

we loved the fact we had access to a kitchen and kids loved the pool

small rooms, staff at restaurant food not speak much english, hard for kids to order

rooms were very small for family with adults kids

so i wasn t able to get dinner from the restaurant at the hotel, but i did get breakfast (room service) it

the gym was a little small.

small room , uncomfortable foldable bed , have to request room service

room service hours were unacceptable and may cause us to not stay at ritz any longer.

great hotel. looking forward to the return of the mini bar when checking in at midnight.

had difficulties during check in( booking took a payment but hotel had another information); mini bar was empty

the room service is excellent

location, amenties, gym access, restaurants