we had 5 people, 2 adults and 3 kids

my kids were scared they would be shot at any moment and at one point i even checked maps to see where

kept my wife, 2 kids and myself awake all night

had a nasty smell of weed, which is very uncomfortable, especially when you are traveling with kids

the first night we had several young kids playing high till 2 am, the 2nd night, a baby cried whole night

new and clean, nice pool for the kids

the kids loved the pool and we had the area to ourselves

staff was a little rude, the restaurant lacked options for families/kids

is a big deal with traveling with kids

woke in the middle of the night by emergency alarm and other guests. screaming kids.

i liked the pool and recreation area great for kids

all awesome place to bring kids, my children are 8 9 and 10 super kid friendly

pool and sports deck all in one is the best thing ever when you have kids

the pool area for the kids

it is close to everything and when staying there is the pool/game room for the kids.

the location was great as we have family a suburb away. the breakfast was really good.

american-style, just about everything i could want was offered for breakfast

i liked that the kitchen area has the necessary things for cooking and eating to make staying there comfortable

shops and facilities around the hotel and great laundry facilities

location was 10 minutes from city center of boston, continental breakfast was good, gym was

was easy to get to, clean, pretty, decent pool area for the kids, and the staff was very friendly

really enjoyed our stay especially the kids because they have an indoor pool

the supply of wifi is free! excepting that, everything is standard, but just standard.

a dog, which i highly doubt she did, then it was not ours and she was just continuing to be her petty self

the lavender sauces were a very pleasant touch, gym was well equipped, pool area small but clean

gym n breakfast rooms were great

clean, quiet, proximity to shopping and encore casino, as well as ability to take subway into the

breakfast was very good

amazing breakfast

clean comfortable room. good breakfast . fast check-in and check-out

kids wanted balcony view

pretty enough for a family of 4 ( with little kids)

the labor checking area was very small, and when other people were at the desk, my kids and i could not get to

the bed was comfy and the pull out worked well for our kids

breakfast was great, with a variety of options daily

gym equipment very basic

nice rooms with refrigerator. big bathroom. nice gym

great full breakfast, good privacy and thick walls

in-room a/c very noisy wifi too slow to be useful, difficult to log on

bed was uncomfortable, and gym was pretty small

kids were a little disappointed they didnt have a pool but that was fine with me

hotels are generally reliable to be clean and have a decent breakfast and a comfortable bed

everything. free garage parking, breakfast, very clean and extremely polite personal.

breakfast could be improved

their wifi is on and off; i even upgraded my internet access by paying extra, and there was still poor

right near the train stop. we have kids who live in the neighborhood

cleanliness and wifi

very clean, enough space, close to red line, fast wifi, and friendly staff

the bar connected with the hotel served food and good drinks, we didn't eat there, but a lot of other

no gym the hotel wifi blocks vpns, which may be a problem if you're working from your room.

the kids really enjoyed the back elevator for access to the cambridge mall

am not sure why the second night, both my kids and i had severe asthmatic symptoms requiring us to take our

loved the scooter and camera for kids

took kids to museum of science and my husband met a friend for celtics game so the location was perfect

room was well set up for a business traveler, yet relaxed - fast and reliable wifi meant i could partake in vcs

this time i was with my kids and we enjoyed the

easy to walk to restaurants, even were able to take the kids to the movies one evening as the movie theater

was super busy and packed but had good coffee and yogurt and good value for families with kids

very friendly staff, allowed early check in. breakfast with plenty of choices.

great room. liked having a fridge, microwave and stove. good breakfast. great location.

didn t have room service

proximity to harvard square, cleanliness, clean and simple decor. i enjoyed the gym as well.

no spa, rather expensive, the bar is not open during the day

not have any bar soap for sink or shower or conditioner

there is free wifi

limited breakfast options especially for kids. no waffles or panckes

breakfast was amazing. and didn t take too long to arrive. kids menu was especially good.

great location, beautiful views! kids loved the gym and pool!

kids loved the pool especially

we could hear kids yapping away next door

- they had a king sized bed room but that came with a foldout couch, not ideal if you want your kids to sleep

staff, clean room fast and simple to use room service

comfortable beds, heating/ac worked fine, and a nicely-appointed gym (two racks of dumbbells, squat rack, lots

you have to go to the lobby to pick up food--room service is extra.

room service was decent and sheet were always clean

supermarkets have a large hot meal section, but if you arrive and do expect to cook a bit for kids or other

the breakfast was wonderful and had things all 3 of my kids liked, plus gluten free for me.

children (would have liked a pool if i had brought my kiddos) but perfect for a couple or older kids

i guess room 208 is right above the kitchen - don't ever agree to take it

great value but does not have a full bar and only a small evening restaurant

it wasn't easy to connect to wifi

were so helpful, they accommodated all of our needs, room service was great, a bit pricey but the breakfast was

wifi always loses connection

room service charge was too high9 $

lovely place, hotel bar was cozy, check in was friendly. a+

room with living area extremely enjoyed it with my three kids the indoor pool was just a perfect breath everyday

very good food, especially for kids.

pool area was recently redone and fun for the kids

the kids loved the pool, breakfast was phenomenal by far the best hotel breakfast i ve ever had

ramona was exceptional.,the kids loved her.

to what we wanted to do with two kids

pool was nice but really for laps, not kids playing

our kids enjoyed the pool; the water temperature was comfortable for swimming, around 24-25 c

heated pool for the kids

great location, easy parking valet, rooms spacious, perfect for family of four w two small kids

with crib they give us the most noisy room ever the were partying so if you are a couple with kids just find

crowds of drunk kids. rude bar-staff. lousy location for walking around.

good price but with that comes partying kids in the rooms

room service was great

room service ends early

the gym was under reservation and you would have it to yourself for whenever

gym is a bit too small

on the expensive side steep pet fee

we were told room service was available until 0930pm but no menu as it was only available from tv

great location, nice toiletries and mini bar is reasonably priced

i also had to follow up with the hotel to get my laundry returned

we loved the location, peace, rooftop bar facing harvard.

room service presentation

beautiful rooftop and graciously arranged restaurant and bar to lighten the day

the lobby was great. friendly staff. awesome fitness center.

small rooms, staff at restaurant food not speak much english, hard for kids to order

rooms were very small for family with adults kids

one evening bar didn't work, when i planned to get dinner, but it was a minor thing.

fantastic accommodations. by far the best wet bar set-up of any hotel room!

decent wifi, hot water with good pressure, comfy bed n pillows & near olde towne.

too fancy but kids enjoyed the pool and we could walk to north end and faneuil hall

with two kids it was worth it and i also was very thankful for polly at the front desk, she let us check in

kids had fun time

so accommodating, helpful, engaging with the kids

location and accommodating staff, comfortable beds, clean room, great outdoor pool for the kids to expend more

the kids would have been happy to sit and watch people the entire time

my kids got a room with a glorious walk-in shower and i got stuck with a tub that was raised

value and very convenient particularly when traveling with kids, breakfast was added as a disney in ice

foldout couch mattress wasn t super comfortable, but my kids still seemed to sleep ok on it

upstairs hotel was empty went there to get away from kids and dogs for a day and noise upstairs was unsatisfactory

it is next to the drug dispensary so the street has packs of kids smoking dope. not very savory

loved the easy and free wifi, and the staff was very friendly

it was to td garden and some local bars it felt super safe since ive never been to boston the breakfast was

free water in the gym.

cute decorative fireplace that added to the home-y feel

a lot of kids changing the room during our 4 nights stay

had three little kids with me and we were on the 9th floor and the window actually opened

my grand kids (whom i came to visit) and i, did also enjoy eating at the bisuteki tokyo restaurant

office chair was worn out and was coming apart at the seems, and the only stationary bike in the gym had warped

hotel had laundry machines that required quarters, but no quarters were available for change at the front

the only disappointment when staying here with our kids is that there is no pool or hot tub.

breakfast was wonderful. the kids loved making waffles and eating.

threatened to kick myself and my kids out at 11:30pm

the staff, the breakfast was a real hit with the kids.

had a shuttle and great breakfast and the staff when we got in and in the morning were so helpful and

a real wow factor for kids

specifically chose this hotel because of the pool for our kids

woke my kids up b4 6am

used to catering to college kids and their parents--food available long hours, convenient location, shuttle if

no microwave in room :(. would love to have one when traveling with kids.

need a bigger gym or access to bsc next door

no bar to meet our friends we visited

bed was comfy there were no relaxing reception areas the lifts smelt of smoke breakfast not included the trash

also breakfast is not included in prices and is very expensive

a $6 cup in restaurant or figure out a crazy complicated machine in the dark room with wife and kids sleeping

but we have two little kids so if it was just me and my wife i wouldn t mind walking somewhere

two toddlers and they did everything they could to make us comfortable and get us a prioritized early check in

the boston public market is right across the street and is great for any meal or a drink at the bar inside or

gym

amazing location, especially when traveling with kids

dangerous for kids

restaurant is expensive, not an hotel for travellers with young kids

trip, they gave us the 2nd floor overlooking the city (not romantic at all with college kids yelling and running

the place , was a great space for me and my kids

much service for kids, no welcome drink for kids

pillows were nice and wifi was decent

the staff are not so friendly, when i ask questions about the laundry facilities, they are not so patient

staff, starting with sherley but extending to the valets, reception, engineers, bar men, etc were all singularly

bar area was really nice

they doted on my kids and absolutely made our trip

didn t hand me an item i stored with luggage for my kids s camp

didn’t hand me an item i stored with luggage for my kids’s camp

excellent room service menu

room service costs a tad on the high side for what it was, although to be expected in this level of

and of course, the kids loved the revolving door

the staff was awesome - right from the check-in where the kids were given welcome goody bags to the unlimited

centrally located. beauty building with kids of history.

they also treated my kids exceptionally well

but it was me, my husband, and our two kids in our room and we were honestly fine

i use cash app for things more to do with sending my teenage kids money or lend borrow from friends therefore

pool was good for kids but not adults, gym could use some real weight machines.

breakfast, could be better. at least add milk, for kids it is necessary.

of kids screaming in lobby running back and forth from pool to bar where their parents were

we requested room service to make up the sofa bed

the pool had kids screaming really loud and did not let us in the pool

good breakfast, nice swimming pool for kids, very friendly staff

the kids loved the pool and the hotel overall was very clean with extremely friendly

the pool and facilities were nice

we did not have breakfast.

small pool, but no complaints from the kids.

room above me, the people were loud and kids running and noise like if they were moving furniture around

issues, which was unfortunate because one of the reasons we booked there was to have the kids enjoy the pool

variety of hearty & healthy from jars of over night oats (which i loved) to a taco bar, every kids favorite the

that booking the property so be prepared to take taxi and uber s especially if you have young kids

kevin at front of house was superb. he was friendly, helpful and the kids loved him.

and friendly staff even friendly to kids

that will be great the pictures i saw on line is not the reality this is my opinion and my kids people really

needs were solved smoothly and effective, large clean room with great breakfast, valet parking, kids

the sofa bed our kids slept on was very uncomfortable

5 minutes walk from my kids dorm at bu

discount available on the website, but wish there were more discounts for parents picking up kids from college

the kids loved it and want to go back as well

the walls were thin but to be expected with an older building the kids in the next room were extremely loud

some kids were banging around at 3:30am.

location, cafe downstairs seemed very popular (our local kids said so too)

however with a partner or kids, we definitely could not have fit in one room

also, you can use laundry service if you pay 10 dollars per a bag

there were some changes because of covid-19 - the bar was closed, and the continental breakfast was a selection

wifi on the 5th floor.

staff was so friendly and great with my kids

the health spa was wonderful

swimming pool, room

needed to call for a bar of soap and wash cloths

the gym is very small and needs a renovation.

bathroom & snack provided with the afternoon drink would of been great perk for the kids

especially our first night and after a long trip we couldn't rest because a family with kids were staying in

just the coffee....it is bitter and cold! however, my kids raved about the hot chiocolate!

tithe room service was also still available and the food was delicious

was automatically charged in my card for some drinks in the hotel bar which i never took

spa was terrific. room service very good. staff throughout the hotel were outstanding.

the spa facility and staff were terrific.

no pool? no gym?

spa is very expensive but good.

wifi is not complementary as well as breakfast which is a complete scandal !

the kids loved it too

kids can paint a drawing at the lobby

but kids liked them and also said cot was comfy (extra $20)

right in front of the hotel, there s a park and a playground perfect for families with kids

the staff were really helpful, well maintained, good breakfast, nice view, and kids friendly.

option, room was not ready for us as a family when checkin in late in the evening with tired kids

the room was spacious - had a king suite w a pullout sofa couch for the kids and the staff made up their bed

the kids loved the snacks in the room

the butter pasta for kids from ruka should have been better

the kids loved the donuts and cider on saturday night :) it was nice having snacks in the room as well

fun for kids

bonnie at the bar made our bar meal just great

breakfast a hit on 4th for vip

bedding, lobby, gym, neighborhood.

quietness of rooms, breakfast included, pet friendly

it has fantastic facilities for kids, including a very large kids playroom that has costumes as well

the front desk saw us walk in with two young kids and called our room to see if we needed a pack and play

nice events organized by staff for both adults and kids - helpful staff

the kids loved that

had a beautiful observation deck to view the city and a game room for the kids

unfortunately the hotel was hosting a model un conference and high school kids ruled the halls and were loud

during a recent stay we encountered hundreds of kids from a middle/high school volleyball tournament

kids 16 yo were not allowed to fitness room even with parents supervision

bathroom a bit small. sofa bed not great for the kids.

room was big perfect for me and my 2 kids who needed space

they refunded an incorrect wifi charge without problem when i reminded them of my bonvoy status.

the gym is too simple

it would have been nice to have a bigger gym.

great hotel. looking forward to the return of the mini bar when checking in at midnight.

the room service is excellent

charge for spa / fitness access disappointing breakfast it is not a dedicated building, the hotel only

the bar area was lively with great service and drinks

room service got every item on my dinner order wrong

corner room with connecting doors to another room where there were loud kids, so you can hear everything

it was a fantastic hotel - great location and good space for a family of 5 (kids range from 8 to 13)

i did not sign up to stay in a covid infested cesspool full of college kids

were some unsupervised kids that had rooms adjacent to our room and they were playing soccer at 10:30pm in the

noisy college kids on frat convention were morons - but hotel room and staff were great

asked for two rooms that where close to each other because i was a traveling with my kids and they put me on

also, even though there was no microwave in our room, there was a guest kitchen with a microwave, free coffee

no laundry facilities

accommodating staff with early check in and late check out

no self serve laundry nearby.

easily location to explore boston but with nice quiet surroundings for walking with kids and pets

front desk staff was lovely!!! great spot to ride the subway from with the kids

at 250 pounds per night expect at least sheets for the kids

there was a little confusion if it included kids (email confirmation says yes, easily resolved)

had booked for 4 people (2 kids 2 adults); it was one bigger room (which is fine) - but there were no blankets

and for kids it isn't really the best, we were the only people with kids and mostly business travelers

location was perfect and kids loved the pool

too many little kids in the pool.

the kids were disappointed and partially i chose the booking because of the pool for the kids

location. kids enjoyed the pool which is open later than some pools

at the front desk/check-in was awesome (my kids called him ross-ume

were travelling with young kids (2-4), they traveled for free, but theme were no room with a bathtub

kids received a small welcome package on arrival

room, swimming pool for kids staff and valet were great

double levels of elevators was a tad annoying at first, but, as we had young kids with us, we found it comforting

would love to be able to stay again next time possible with kids

was exactly what i expected: clean, safe, and very comfortable for myself and my two kids

of 44 usd + tax for three nights on one room and two nights for the second room where my kids stayed

the rooms are not too small, and there was space for me and my two kids to lay out our suitcases and also plenty

i say worked well because by the time my kids got up, it was close to 10 and most restaurants were packed

we called the butler , which is really just your typical room service/concierge, and had to wait 50 minutes

facilities and room information access via wifi only

excellent service, particularly from the butler. enjoyed the gym and spa. the

breakfast, but i still prefer the european mix of buffet and a la carte menu

the staff, the breakfast on the terrace, our diner in the portuguese restaurant, coctails at the long bar

we had originally planned on sharing the room with our 2 teenage kids but the pull out bed was not comfortable

very well taken care of, staff are absolutely attentive and great with kids.

conceirge super helpful and friendly and every effort was made to help us and the kids

we are local and stayed for fun. the kids liked the pool.

overpriced parking and the soap dispensers were too high for my kids to reach them

extremely disrespectful continuing their parties in the hallways after 2am and families with kids screaming

cool hotel, friendly staff, kids loved it.

our kids locked some items in

the staff at breakfast were really attentive and kind even though we had 3 loud young kids

great breakfast; a bit pricy; but well made. i had an egg white omelette and kids ate pancakes.

having a high quality restaurant onsite was a significant advantage, with young kids

that we couldn t stay longer, kids begged to stay

room we had for 2 adults and 2 kids was absolutely amazing so much space and everything you could need in a room

i had to put towels and pillows to try to block the sounds of the young kids as they were up very early in the

he was great with kids too

they made us feel so special (especially the kids) with extra amenities and treatment

the ac in our premier king suite was not working great. room service crazy expensive.

the pool and gym area. also the great restaurant zuma

no availability at spa for entire stay

have utensils sent to the room and after 15 minutes had to go down in my pjs and walk through the bar and

our room was beautiful, and had enough space that me and my 3 kids felt like we had room to move and open our

the private kitchen is also great

our guest service attendant was awesome brie and jonathan at the bar were awesome keith the doorman was awesome

it would be nice to have access to printer via wifi (to print boarding pass for example), and cookies or muffins

the pool spa area and the dinner at the bond with my family

wine/goodie basket delivered by surprise after my kids mentioned it was my bday weekend

kids lived the pool

works really well, very friendly staff, a pool that was very pleasantly not too busy to bring the kids to early

the pool and hot tub were great and the kids loved them

all different types of families many with kids, hotel was very accommodating for everyone

we had a problem with our room (a large group of kids was staying on the same floor and was loud and running

i wanted to bring my kids for new years eve to swim and stay in a hotel for fun

the kids got cold fast and could not really enjoy the pool

were requested for immediately going out of the building, it was really scary time with the kids, till the

the pool was not great and crowded with a bunch of kids making exercise impossible.

some weird creepy looking kids were hanging out right by the entrance one night blasting their god awful

it isn't a good fit for families with small kids or more conservative people

a crowded loud nightclub at night with lots of young rude kids (underage

gym and dining area is a bit bleak.

fast wifi, netflix in room, clean bedding and towels

nice pool for the kids to cool off after a day of walking

pool was great for kids

the kids really liked the pool at the end of the day

the pool was huge - great for the kids.

the location is awesome and the lounge was a success with my kids

my kids really had fun with the pool and i liked the bar

the room is equipped with a full kitchen, and this is very helpful when you have kids/babies

no waffles, but the kids will get over it

pool size, was a little cramped when a lot of kids are around.

pull out might be ok for little kids, but not

loved the amenities. the kids played in the pool and had a lot of fun.

booked a big corner room with a view over the city, travelling with two kids

our room has very large which was great with two teenage kids

bed was very comfortable the bar and restaurant were great

the bar closed too early

kids in pool late at rooftop pool

adjacent room was very noisy and we didn t have are own kids next to us

i had to call the front desk to get the parents of the kids across the hall to make them stop screaming at 12

they have the option of 2 beds in the room so can sleep 2 adults and 2 kids if required

the best hotel bed i've ever slept on), and the rooms where spacious enough for 2 adults and 2 kids to stay

included, cozy breakfast/snack room, kitchen in the room (super useful since traveling with kids)

perhaps this should be explained on sheet with wifi info

small gym thanks for nice and friendly stuff

free nespresso coffee machine - well equipped room with kitchen - big room and good location in back bay - no

included, cozy breakfast/snack room, kitchen in the room (super useful since traveling with kids)