wifi always loses connection

gym was nice but dirty

the price of breakfast

the breakfast wasn t amazing, and unnecessarily complicated.

too small a gym for hotel that size

easy to walk to restaurants, even were able to take the kids to the movies one evening as the movie theater

this time i was with my kids and we enjoyed the

was super busy and packed but had good coffee and yogurt and good value for families with kids

breakfast was great wifi great room was clean, spacious location is near to mit sloan

the gym is uncompleted but better than nothing

the breakfast was wonderful and had things all 3 of my kids liked, plus gluten free for me.

supermarkets have a large hot meal section, but if you arrive and do expect to cook a bit for kids or other

children (would have liked a pool if i had brought my kiddos) but perfect for a couple or older kids

rooms are unique and classy but not weird. staff nice. location perfect. free gym.

super cozy atmosphere, truly delicious breakfast and very friendly staff

had three little kids with me and we were on the 9th floor and the window actually opened

a lot of kids changing the room during our 4 nights stay

my grand kids (whom i came to visit) and i, did also enjoy eating at the bisuteki tokyo restaurant

laundry lost my favourite clothed, even of the money was reimbursed, it doesnt

gym is a bit small and threadmills aren't really suited for running.

- they had a king sized bed room but that came with a foldout couch, not ideal if you want your kids to sleep

room service was excellent. i loved the burger!!

very easy access to mit and kendall/mit station. fantastic gym facility. very helpful staff.

comfortable beds, heating/ac worked fine, and a nicely-appointed gym (two racks of dumbbells, squat rack, lots

the gym is amazing

room service presentation

we loved the location, peace, rooftop bar facing harvard.

beautiful rooftop and graciously arranged restaurant and bar to lighten the day

the nespresso machine in my room was dirty, and i had to follow up to get my laundry returned

i also had to follow up with the hotel to get my laundry returned

there is free wifi

good location good gym

to accommodate breakfast room service at 530am

not have any bar soap for sink or shower or conditioner

proximity to harvard square, cleanliness, clean and simple decor. i enjoyed the gym as well.

kids wanted balcony view

pretty enough for a family of 4 ( with little kids)

the bed was comfy and the pull out worked well for our kids

the labor checking area was very small, and when other people were at the desk, my kids and i could not get to

orange and multivitamin juice for breakfast was pretty watery but apple juice was fine

specifically chose this hotel because of the pool for our kids

a real wow factor for kids

woke my kids up b4 6am

no microwave in room :(. would love to have one when traveling with kids.

used to catering to college kids and their parents--food available long hours, convenient location, shuttle if

breakfast was plentiful

they also have a small gym (i did not check it out but was planning to when booked) location is okay, 5 min

location, the gym, cleanliness of the room

hotel and air-conditioning very modern and small gym facilities

location, fast lift, gym

kids were a little disappointed they didnt have a pool but that was fine with me

staff, delicious breakfast with lots to choose from, spotlessly clean throughout the hotel, very comfortable

everything. free garage parking, breakfast, very clean and extremely polite personal.

room service only every 5th day

wifi was really slow

the water was warm but getting out, the kids were so cold, they wanted to leave

all awesome place to bring kids, my children are 8 9 and 10 super kid friendly

there is a pool, a basketball shooting area, and table games for kids

i liked the pool and recreation area great for kids

the pool didn't open early enough for my kids!

the kids really enjoyed the back elevator for access to the cambridge mall

loved the scooter and camera for kids

am not sure why the second night, both my kids and i had severe asthmatic symptoms requiring us to take our

took kids to museum of science and my husband met a friend for celtics game so the location was perfect

gym could have been a bit better

were extra comfy, the kids loved the view from this he room and the chocolate chip cookies available in the

across from the hot is shopping mall and restaurants it s so convenient for us that have little kids

limited breakfast options especially for kids. no waffles or panckes

only had one elevator working and that was a pain to have to travel with kids to and from the 8th floor because

kids loved the pool especially

and my kids immediately commented on how funny and personable the staff were

wouldn t take young kids there though as not much in the hotel for them

the kids loved it and want to go back as well

time we came in the door, the kids from the valet parking helped us

discount available on the website, but wish there were more discounts for parents picking up kids from college

right near the train stop. we have kids who live in the neighborhood

of staff, clean, good wifi

the restaurant and bar was unexpectedly quite good

wifi was pretty bad and slow

no gym the hotel wifi blocks vpns, which may be a problem if you're working from your room.

the staff were friendly and greeted our kids with care packages upon arrival

needs were solved smoothly and effective, large clean room with great breakfast, valet parking, kids

the amazing doorman gave our kids boston scrapbooks that kept them entertained in the

kevin at front of house was superb. he was friendly, helpful and the kids loved him.

that will be great the pictures i saw on line is not the reality this is my opinion and my kids people really

the room is equipped with a full kitchen, and this is very helpful when you have kids/babies

pull out might be ok for little kids, but not

pool size, was a little cramped when a lot of kids are around.

my kids really had fun with the pool and i liked the bar

type room and sometimes i wish we could just get 2 queen beds, instead of having to make the kids sleep on a

kids friendly and great breakfast bar!

the location is good, nearby mcd and grocery store to get instant noodles, popcorn n milk for kids

hotel was so nice it s has beautiful art work and has a nice park across the street for kids or to walk around

right in front of the hotel, there s a park and a playground perfect for families with kids

but kids liked them and also said cot was comfy (extra $20)

the gym was under reservation and you would have it to yourself for whenever

gym is a bit too small

on the expensive side steep pet fee

we were told room service was available until 0930pm but no menu as it was only available from tv

great location, nice toiletries and mini bar is reasonably priced

with crib they give us the most noisy room ever the were partying so if you are a couple with kids just find

good price but with that comes partying kids in the rooms

crowds of drunk kids. rude bar-staff. lousy location for walking around.

at the cost, upgraded wifi should be included

gym is quite small, no spa

no pool? no gym?

also we used the spa services which were convenient

the room service was exceptionally excellent

room service not good restaurant affiliated to hotel gave me poor service

the spa facility and staff were terrific.

had tv news channel broadcasting to the breakfast room - murder, car crashes and doom for my two kids not so

the first night we had several young kids playing high till 2 am, the 2nd night, a baby cried whole night

my kids enjoyed the breakfast every morning, the rooms were nice and clean, the hotel was quiet, and

had a nasty smell of weed, which is very uncomfortable, especially when you are traveling with kids

we had 5 people, 2 adults and 3 kids

just the coffee....it is bitter and cold! however, my kids raved about the hot chiocolate!

especially our first night and after a long trip we couldn't rest because a family with kids were staying in

bathroom & snack provided with the afternoon drink would of been great perk for the kids

friendly staff with a great atmosphere in the lobby with the lighting and fireplace

hotel was stunning!! our room had a wood burning fireplace!! location was incredible!

they made us feel so special (especially the kids) with extra amenities and treatment

breakfast was delicious. car valet excellent. lovely view. staff was wonderful.

breakfast was a little pricey

breakfast was grossly over priced. room and service was excellent.

did not indulge in breakfast

location, cafe downstairs seemed very popular (our local kids said so too)

however with a partner or kids, we definitely could not have fit in one room

there were some changes because of covid-19 - the bar was closed, and the continental breakfast was a selection

the cafe downstairs was delicious, great for breakfast and a late night dessert/drink

wifi could be more powerful, but not bad.

i wanted to bring my kids for new years eve to swim and stay in a hotel for fun

the kids got cold fast and could not really enjoy the pool

the pool was not great and crowded with a bunch of kids making exercise impossible.

we had a problem with our room (a large group of kids was staying on the same floor and was loud and running

were requested for immediately going out of the building, it was really scary time with the kids, till the

pool was great for kids

my kids loved the pool

was a harvard mock united nations convention there at the same time and so many kids caused the elevators to

nice pool for the kids to cool off after a day of walking

the kids really liked the pool at the end of the day

they refunded an incorrect wifi charge without problem when i reminded them of my bonvoy status.

the gym is too simple

it would have been nice to have a bigger gym.

we have small kids so when

with two kids it was worth it and i also was very thankful for polly at the front desk, she let us check in

so my kids where mostly sad

kids had fun time

location and accommodating staff, comfortable beds, clean room, great outdoor pool for the kids to expend more

asked for two rooms that where close to each other because i was a traveling with my kids and they put me on

the wifi a nice addition

also, no coffee maker (had to go to shared kitchen and stand in line)

staff is very helpful and they try their best to accommodate your requests for early check in etc, to the best

gym is also available but is really small and not much in it

woke in the middle of the night by emergency alarm and other guests. screaming kids.

great but the bedding for the pull out sofa was inadequate and thin - kids were freezing in bed wearing their

the kids loved it

it was a short stay, both the kids would have rather just stayed there all weekend

staff was a little rude, the restaurant lacked options for families/kids

no restaurant but a bar. those with their kids may need a family friendly restaurant.

patrons were loud, kids running in the hallways

have a problem with the key fobs, i changed at least 5 times, that bothered me or my kids because you can t

it was a fantastic hotel - great location and good space for a family of 5 (kids range from 8 to 13)

noisy college kids on frat convention were morons - but hotel room and staff were great

fun for kids

a bit aged, can use a facelift why are all boston hotels so expensive? wifi not free

very close to nice part of boston (shops, park, water), subway at few steps and a well equiped gym

location breakfast bar

bedding, lobby, gym, neighborhood.

kids had a wonderful experience especially swimming

the pool and hot tub were great and the kids loved them

works really well, very friendly staff, a pool that was very pleasantly not too busy to bring the kids to early

all different types of families many with kids, hotel was very accommodating for everyone

how can this be avoided in the future as i will be visiting for the next 5 years with kids in school there

didn t hand me an item i stored with luggage for my kids s camp

they doted on my kids and absolutely made our trip

did not eat breakfast but the cocktail bar was great. very easy location for visiting boston.

didn’t hand me an item i stored with luggage for my kids’s camp

room had a fireplace which was lovely, but the bedroom was somewhat grim, and there were men doing work on a

kids in pool late at rooftop pool

clean room, pool, close to metro and prudential center and a fountain where kids had fun

the best hotel bed i've ever slept on), and the rooms where spacious enough for 2 adults and 2 kids to stay

kids at the pool, the pool bar smelled bad-like someone dumped alcohol all over everything, the

they have the option of 2 beds in the room so can sleep 2 adults and 2 kids if required

facilities and room information access via wifi only

excellent service and wonderful breakfast .

worst thing ;-) was when i asked for a soft boiled egg and got a hard boiled egg

amazing staff, location, room, spa, pool

a bit of long waiting time for the breakfast on weekends.

included, cozy breakfast/snack room, kitchen in the room (super useful since traveling with kids)

good apartment:clean convinent,location nearprudential center and star market,owning gym and kitchen can

wifi can get spotty, but you can ask for an ethernet cord!

the large room with kitchen and different rooms for bed and living room was also very comfortable

i liked the breakfast in the morning

there is no small swimming pool for kids upto 5 years as existing pool depth starts with 3

the hotel is used for student housing, so at night you have kids in the hallways

if i would have been with my kids and it was earlier in the night i would have left but it was already after

missed to have a small fridge at the room, specially handy when you travel with small kids

location was great- within walking distant to many boston restaurants, grocery, playground for kids

rooms were very small for family with adults kids

small rooms, staff at restaurant food not speak much english, hard for kids to order

the room fee included a $20 voucher for the hotel restaurant / room service, which was not transparent until

there is one elevator that is always packed with staff carrying cleaning equipment, food, dirty laundry, etc

we asked for an early check in and within about an hour of us getting there 930 am the room was ready

traveling with kids can and there limited choices for rooms if you want to be together or on same floor

on the 3rd floor when kids weren't running and yelling or adults talking in the hall

quiet once the kids in the park out back left (7:30 pm)

access to clean, full kitchen, dining room, laundry facilities, outdoor deck and patio

thermostat didn't work for the heat. wifi didn't work on my phone.

would love to be able to stay again next time possible with kids

was exactly what i expected: clean, safe, and very comfortable for myself and my two kids

i say worked well because by the time my kids got up, it was close to 10 and most restaurants were packed

the rooms are not too small, and there was space for me and my two kids to lay out our suitcases and also plenty

door staff was very friendly with the kids

staff were incredibly kind to our kids

pool was nice but really for laps, not kids playing

i'd say travelling as a couple or a family of 3-4 (with young kids) would be perfect

it would have been nice if the pool was open for the kids.

plus, kids are very rambunctious upon their arrival and could be rude

room was big perfect for me and my 2 kids who needed space

enjoyed our stay with our two kids

during a recent stay we encountered hundreds of kids from a middle/high school volleyball tournament

had a pull out couch for our kids and housekeeping didn t touch it during our stay- was a little disappointing

unfortunately the hotel was hosting a model un conference and high school kids ruled the halls and were loud

staff was so friendly and great with my kids

also, great gym with a beautiful pool that must have one of the most stunning views in boston

location was excellent overlooking the park and close to the spa and pool

swimming pool, room

they added a bidet for us and always very quick with room service

it is next to the drug dispensary so the street has packs of kids smoking dope. not very savory

breakfast was perfect just enough to get me going

continental breakfast options

cute decorative fireplace that added to the home-y feel

there also wasn t any resturant or bar on site

really far walk no restaurant or room service

we enjoyed the breakfast and the food was good once it finally arrived, but they were unsafely staffed and

advertised to be available until 10pm (if i recall correctly), room service was not available at 8pm on sunday

they cater to family of patients of the local hospitals with free breakfast as well

fantastic for the purposes of my trip( the staff was very helpful and pleasant but relaxed; the room service

they were friendly, helpful, so good to my kids and made this stay all the better

it's heated and clean with free towels, so consider it a place for kids to splash around, not do a workout

location, great staff, nice gym, fruit infused water, and bar open at breakfast and dinner

location, great staff, nice gym, fruit infused water, and bar open at breakfast and dinner

great staff; lot of breakfast choices, beautiful room and great location!

value and very convenient particularly when traveling with kids, breakfast was added as a disney in ice

foldout couch mattress wasn t super comfortable, but my kids still seemed to sleep ok on it

the kids would have been happy to sit and watch people the entire time

would say not having a pool but again, the kids didn t even care that there was no pool

upstairs hotel was empty went there to get away from kids and dogs for a day and noise upstairs was unsatisfactory

fitness room was very small

service and quality of bar and restaurant needs improvement,

one issue: the negative was the spa experience

seemed deserted most of the time and this really put us off going there and the bar was also deserted and closed

responsive front desk, brought up amenities and room service quickly

need a bigger gym or access to bsc next door

also breakfast is not included in prices and is very expensive

no bar to meet our friends we visited

bed was comfy there were no relaxing reception areas the lifts smelt of smoke breakfast not included the trash

were fabulous, the kids were give vouchers for free dessert on check in and given a free lobster plush on check

we are local and stayed for fun. the kids liked the pool.

overpriced parking and the soap dispensers were too high for my kids to reach them

conceirge super helpful and friendly and every effort was made to help us and the kids

for anyone travelling with kids, the crib was not suitable

occupancy - nice and big nice for families to have the second add-on room (double bed) for older kids and their

the staff were super helpful, printed off train timetables explained the railway system and breakfast was smashing

pleasant staff, comfortable beds, clean good breakfast

exceptional breakfast, including bagels, fruit, yoghurt, etc, on a thursday morning

kitchen/breakfast was very nice

much service for kids, no welcome drink for kids

the gym is a joke

great staff. clean. smelt nice. nice bar / gym area

absolutely loved the location of the property and the downstairs bar was very nice as well as the wine/cocktail

great staff. clean. smelt nice. nice bar / gym area

cool hotel, friendly staff, kids loved it.

the staff at breakfast were really attentive and kind even though we had 3 loud young kids

great breakfast; a bit pricy; but well made. i had an egg white omelette and kids ate pancakes.

extremely disrespectful continuing their parties in the hallways after 2am and families with kids screaming

our kids locked some items in

had difficulties during check in( booking took a payment but hotel had another information); mini bar was empty

room service hours were unacceptable and may cause us to not stay at ritz any longer.

location luxury gym

the bar was not open

service at the bar was very friendly and good

the staff was awesome - right from the check-in where the kids were given welcome goody bags to the unlimited

and of course, the kids loved the revolving door

they also treated my kids exceptionally well

they gave full bed for party of three. mom and 2 kids.

we stayed on an executive room with a sofa and there was plenty of room for 2 adults and our 2 kids

it isn't a good fit for families with small kids or more conservative people

some weird creepy looking kids were hanging out right by the entrance one night blasting their god awful

a crowded loud nightclub at night with lots of young rude kids (underage

some of the gym equipment was broken.

the style of the room. the location. the staff . beautiful hotel. got use of the gym.

option, room was not ready for us as a family when checkin in late in the evening with tired kids

the kids loved the donuts and cider on saturday night :) it was nice having snacks in the room as well

the room was spacious - had a king suite w a pullout sofa couch for the kids and the staff made up their bed

the butter pasta for kids from ruka should have been better

the kids loved the snacks in the room

loved the amenities. the kids played in the pool and had a lot of fun.

booked a big corner room with a view over the city, travelling with two kids

our room has very large which was great with two teenage kids

our room has very large which was great with two teenage kids

wish they had room service for breakfast.

restaurant was too fancy for kids and teens for supper

room, swimming pool for kids staff and valet were great

the onsite restaurant was not kid friendly, no kids menu available

we enjoyed the pool, the rooms was comfortable and clean, and the kids loved the room service

also my kids enjoyed a lot the swimming pool

really enjoyed our stay especially the kids because they have an indoor pool

was easy to get to, clean, pretty, decent pool area for the kids, and the staff was very friendly

extremely small pool, paid breakfast.

the location from the metro laundry facilities rooms in itself quite big and comfortable

the pool was smaller than what i thought, and there was no staff at the bar in the afternoon.

check in staff were great great scrambled eggs, really decent gym fireplace near breakfast area

location was 10 minutes from city center of boston, continental breakfast was good, gym was

shower was the nicest shower ever. kitchenette and full fridge were nice.

availability of a tray would be nice to carry breakfast from buffet area to table area, but not really a big

i liked that the kitchen area has the necessary things for cooking and eating to make staying there comfortable

i've stayed at others in which the pets were all relegated to the ground floor, do you have any non-pet floors

breakfast was not great. missing bread and some other things.

staff is very friendly, hot breakfast daily.

amazing breakfast

staff is excellent, like the daily breakfast.

but we have two little kids so if it was just me and my wife i wouldn t mind walking somewhere

a $6 cup in restaurant or figure out a crazy complicated machine in the dark room with wife and kids sleeping

we like the gym and the front desk staff, who are always pleasant and knowledgeable

fantastic location. very helpful staff. super rooms and nice gym.

ev charging in garage next door

they even had a game section on the bookshelves for kids and families

the place , was a great space for me and my kids

amazing location, especially when traveling with kids

trip, they gave us the 2nd floor overlooking the city (not romantic at all with college kids yelling and running

restaurant is expensive, not an hotel for travellers with young kids

activities for kids and adults

the kids loved that

is the crappy toilet paper (commercial 1-ply) and the low low toilets are made for kids

the tower to lookout the rooms and the kids activity room

nice events organized by staff for both adults and kids - helpful staff

our room was beautiful, and had enough space that me and my 3 kids felt like we had room to move and open our

gym is expansive and well-equipped with natural light

we dined at the fed for dinner twice and had breakfast in grana

historical building everything about it was excellent facilities , staff, location, pool, and the breakfast was

it would be nice to have access to printer via wifi (to print boarding pass for example), and cookies or muffins

was a family with young kids staying upstairs and it was very noisy of them stomping

it's new and clean, the breakfast is good. our kids love this hotel.

stayed with 4 kids and myself

i like the shower in the bathroom it s so perfect for the kids

location beds were extremely comfortable nice shower/bathroom kitchen in room gym pool

that we couldn t stay longer, kids begged to stay

he was great with kids too

having a high quality restaurant onsite was a significant advantage, with young kids

room we had for 2 adults and 2 kids was absolutely amazing so much space and everything you could need in a room

sound proofing could be better heard a group of kids 5 rooms down.