they were friendly, helpful, so good to my kids and made this stay all the better

it's heated and clean with free towels, so consider it a place for kids to splash around, not do a workout

pool is great- it is warm and just the right size to stretch out with a cool skylight.

and the staff in the reception area and restaurant bar were phenomenal

breakfast was not available during covid.

responsive front desk, brought up amenities and room service quickly

one issue: the negative was the spa experience

seemed deserted most of the time and this really put us off going there and the bar was also deserted and closed

fitness room was very small

the kitchen/restaurant seemed deserted most of the time and this really put us off going there and the

occupancy - nice and big nice for families to have the second add-on room (double bed) for older kids and their

occupancy - nice and big nice for families to have the second add-on room (double bed) for older kids and their

our room was right next to the kitchen so we could hear breakfast being prepared in the morning but the small

required to leave key in kitchen so staff can move car, if

and access to microwave and other small appliances, really comfy bed and en suite shower bath, laundry access,

on the 3rd floor when kids weren't running and yelling or adults talking in the hall

traveling with kids can and there limited choices for rooms if you want to be together or on same floor

quiet once the kids in the park out back left (7:30 pm)

on the 3rd floor when kids weren't running and yelling or adults talking in the hall

trouble streaming on wifi during busy times

the room was comfortable and clean and had everything we needed for a night away with our little kids

kids always seem to end up on the pull out couch, which is ok, but not a nice super comfy bed

the swimming pool is small but warm, excellent for kids

we used the hospital shuttle service which saved us so much trouble

breakfast and staff who staffed the breakfast refills

the laundry service is very prompt

i also enjoyed the room service, even though it was pricey, it was worth it after a long traveling day

had a kitchenette in the room but only 1 plate and 2 forks and 2 baby spoons

we arrived at the hotel around 5:00-5:30 on a saturday and the bar & grill associated with the hotel was closed

we ate breakfast at the restaurant and it was excellent

did not have breakfast, the kids wanted mcds

good breakfast, there is a laundry room

did not have breakfast, the kids wanted mcds

on floor and then discovered on last day all the water bottles on offer were in the fitness gym

they don t have a room service every day, just every three days, i stay for four days and nobody clean my

pool size, was a little cramped when a lot of kids are around.

my kids really had fun with the pool and i liked the bar

i get there with my 3 kids and the room is far from being ready

pull out might be ok for little kids, but not

no waffles, but the kids will get over it

woke my kids up b4 6am

specifically chose this hotel because of the pool for our kids

a real wow factor for kids

no microwave in room :(. would love to have one when traveling with kids.

used to catering to college kids and their parents--food available long hours, convenient location, shuttle if

my grand kids (whom i came to visit) and i, did also enjoy eating at the bisuteki tokyo restaurant

had three little kids with me and we were on the 9th floor and the window actually opened

a lot of kids changing the room during our 4 nights stay

wifi is extremely slow

a lot of kids changing the room during our 4 nights stay

the lobby was great. friendly staff. awesome fitness center.

room service presentation

i also had to follow up with the hotel to get my laundry returned

the nespresso machine in my room was dirty, and i had to follow up to get my laundry returned

we loved the location, peace, rooftop bar facing harvard.

the walls were thin but to be expected with an older building the kids in the next room were extremely loud

5 minutes walk from my kids dorm at bu

the staff was super accommodating esp with with our two little kids

wouldn t take young kids there though as not much in the hotel for them

the kids loved it and want to go back as well

the kids loved it too

hotel was so nice it s has beautiful art work and has a nice park across the street for kids or to walk around

right in front of the hotel, there s a park and a playground perfect for families with kids

the staff were really helpful, well maintained, good breakfast, nice view, and kids friendly.

but kids liked them and also said cot was comfy (extra $20)

needs were solved smoothly and effective, large clean room with great breakfast, valet parking, kids

and friendly staff even friendly to kids

the amazing doorman gave our kids boston scrapbooks that kept them entertained in the

kevin at front of house was superb. he was friendly, helpful and the kids loved him.

the sofa bed our kids slept on was very uncomfortable

additionally you advertise laundry/pressing service, but again, no

room service was great

excellent location. great breakfast. friendly helpful staff.

the staff was friendly towards my family and our pet

wish there was room service

were requested for immediately going out of the building, it was really scary time with the kids, till the

i wanted to bring my kids for new years eve to swim and stay in a hotel for fun

the kids got cold fast and could not really enjoy the pool

the pool was not great and crowded with a bunch of kids making exercise impossible.

we had a problem with our room (a large group of kids was staying on the same floor and was loud and running

they made us feel so special (especially the kids) with extra amenities and treatment

the pool was great

breakfast was a little pricey

no restaurant breakfast, had to order room service

did not indulge in breakfast

nice pool for the kids to cool off after a day of walking

my kids loved the pool

came for a concert with our kids

was a harvard mock united nations convention there at the same time and so many kids caused the elevators to

the pool was huge - great for the kids.

was a family with young kids staying upstairs and it was very noisy of them stomping

it's new and clean, the breakfast is good. our kids love this hotel.

stayed with 4 kids and myself

i like the shower in the bathroom it s so perfect for the kids

pool was smaller than i thought, but not a dealbreaker - didn't end up using it

if i would have been with my kids and it was earlier in the night i would have left but it was already after

location was great- within walking distant to many boston restaurants, grocery, playground for kids

the hotel is used for student housing, so at night you have kids in the hallways

missed to have a small fridge at the room, specially handy when you travel with small kids

there is no small swimming pool for kids upto 5 years as existing pool depth starts with 3

sort of outdoor space for the kids to be loud and run around a bit

i never recommend to have kids there 2 dishes etc

at 9 security showed up because the guy downstairs wanted to sleep on a friday night and my kids were to loud

the breakfast is also something i will miss

i was disappointed that the bar was not open during the week

family of four two adults and two kids

pet friendly/location

standard hampton breakfast was good, nice lobby, big room and nice wifi

family of four two adults and two kids

not an issue but would like to suggest that a coin laundry for guests would be great.

i had to call the front desk to get the parents of the kids across the hall to make them stop screaming at 12

they have the option of 2 beds in the room so can sleep 2 adults and 2 kids if required

clean room, pool, close to metro and prudential center and a fountain where kids had fun

stayed there for the pool for the kids, limited hours was disappointing opening an hour before check out did

pool is for kids only

included, cozy breakfast/snack room, kitchen in the room (super useful since traveling with kids)

the rooms are large with kitchen essentials

wifi very good

free nespresso coffee machine - well equipped room with kitchen - big room and good location in back bay - no

perhaps this should be explained on sheet with wifi info

room service not good restaurant affiliated to hotel gave me poor service

also we used the spa services which were convenient

spa was terrific. room service very good. staff throughout the hotel were outstanding.

gym super nice

wifi fiddly to use

wine/goodie basket delivered by surprise after my kids mentioned it was my bday weekend

kids lived the pool

the hotel is clean, close to many restaurants, shopping and t station. my kids love the pool!

location, pool with kids is a must, great vallet service, friendly staff, rooms aren t big but comfortable

kids had a blast in the pool and hot tub

bathroom & snack provided with the afternoon drink would of been great perk for the kids

just the coffee....it is bitter and cold! however, my kids raved about the hot chiocolate!

especially our first night and after a long trip we couldn't rest because a family with kids were staying in

gym wasn t great but ok

the room was beautiful with a fireplace and great view

they refunded an incorrect wifi charge without problem when i reminded them of my bonvoy status.

the gym is too simple

it would have been nice to have a bigger gym.

asked for two rooms that where close to each other because i was a traveling with my kids and they put me on

and there is a little but comfy gym

soaps, wish i had a little plastic laundry bag for dirty clothes

fully equipped gym

was upsold a room for early check in that had a street view, the windows were so dirty you really couldn't see

however with a partner or kids, we definitely could not have fit in one room

location, cafe downstairs seemed very popular (our local kids said so too)

breakfast could have more options.

say who stands out, but we must name joey who got us a new room, when we weren t happy with the wifi in our

bar and restaurant in the lobby offers guest discount

supermarkets have a large hot meal section, but if you arrive and do expect to cook a bit for kids or other

the breakfast was wonderful and had things all 3 of my kids liked, plus gluten free for me.

children (would have liked a pool if i had brought my kiddos) but perfect for a couple or older kids

this is the cleanest hotel i have ever stayed in bar none. location, right next to subway.

we brought a group back from dinner on a sunday evening and the bar was technically closed

booking could not be confirmed, kids were not included in the breakfast etc

no restaurant but a bar. those with their kids may need a family friendly restaurant.

kids were running around, things are going slow, everything was a mess

it was a fantastic hotel - great location and good space for a family of 5 (kids range from 8 to 13)

were some unsupervised kids that had rooms adjacent to our room and they were playing soccer at 10:30pm in the

this time i was with my kids and we enjoyed the

was super busy and packed but had good coffee and yogurt and good value for families with kids

easy to walk to restaurants, even were able to take the kids to the movies one evening as the movie theater

i wish the kitchen would stay late at least with a reduced menu.

overall cost was bit high though room had kitchen, pull out couch, and we had bed brought in.

fun for kids

room service was prompt, friendly and delicious

quietness of rooms, breakfast included, pet friendly

no free wifi

seven dollars to deliver food from the kitchen to my room

there is free wifi

good location good gym

no room service and restaurant closed early for breakfast and dinner

no drink service, no drinks or meals offered, no room service, no music

bar closed at around 10

- they had a king sized bed room but that came with a foldout couch, not ideal if you want your kids to sleep

fantastic facilities - great gym, nice social space on 4th floor with games and leasure spots

great gym and location! the t stop is in front of the door!

room service is good

room service was decent and sheet were always clean

ce, in 4 breakfasts)

we called the butler , which is really just your typical room service/concierge, and had to wait 50 minutes

breakfast in breakfast lounge needs improvement

wifi

excellent customer service, cleanliness, great pool and jaccuzzi,

the rooms are not too small, and there was space for me and my two kids to lay out our suitcases and also plenty

of 44 usd + tax for three nights on one room and two nights for the second room where my kids stayed

was exactly what i expected: clean, safe, and very comfortable for myself and my two kids

i say worked well because by the time my kids got up, it was close to 10 and most restaurants were packed

door staff was very friendly with the kids

didn t hand me an item i stored with luggage for my kids s camp

they doted on my kids and absolutely made our trip

did not eat breakfast but the cocktail bar was great. very easy location for visiting boston.

room service

was no wifi in the room

charges for handling amazon package!!! fire alarm scared kids

unfortunately the hotel was hosting a model un conference and high school kids ruled the halls and were loud

during a recent stay we encountered hundreds of kids from a middle/high school volleyball tournament

enjoyed our stay with our two kids

bathroom a bit small. sofa bed not great for the kids.

staff was so friendly and great with my kids

the gym is very small and needs a renovation.

room service

delivered the cappuccino and bar bites with a smile

our room had a great view of the park and the pool / gym were great

overpriced parking and the soap dispensers were too high for my kids to reach them

we had originally planned on sharing the room with our 2 teenage kids but the pull out bed was not comfortable

were fabulous, the kids were give vouchers for free dessert on check in and given a free lobster plush on check

three separate bars including a rooftop for adults but also had areas for kids including and/or tomorrow

conceirge super helpful and friendly and every effort was made to help us and the kids

parking lot was a bit small but i think they had extra parking off to the side

wifi is still rather weak for such a big city

also, it seems i was next door to the hotel laundry room - it was noisy

accessible wifi

parking garage was nice as well as the location . great coffee and good price .

the bikes were an amazing perk. also early check in and late check out was amazing.

on the expensive side steep pet fee

the gym isn't very equipped with any thing for a real workout

everything was on good level except the laundry

is a fireplace in the lobby that we were looking forward to

booked a big corner room with a view over the city, travelling with two kids

loved the amenities. the kids played in the pool and had a lot of fun.

our room has very large which was great with two teenage kids

requested early check in on day of arrival and late check out on the day we were leaving and this was

our room has very large which was great with two teenage kids

cool hotel, friendly staff, kids loved it.

the staff at breakfast were really attentive and kind even though we had 3 loud young kids

great breakfast; a bit pricy; but well made. i had an egg white omelette and kids ate pancakes.

extremely disrespectful continuing their parties in the hallways after 2am and families with kids screaming

our kids locked some items in

great location, beautiful views! kids loved the gym and pool!

kids loved the pool especially

across from the hot is shopping mall and restaurants it s so convenient for us that have little kids

pool was great for the kids we were there for hours

only had one elevator working and that was a pain to have to travel with kids to and from the 8th floor because

it isn't a good fit for families with small kids or more conservative people

some weird creepy looking kids were hanging out right by the entrance one night blasting their god awful

a crowded loud nightclub at night with lots of young rude kids (underage

the wifi on the rooftop doesn t work

but, they did give us casino chips to use for food/drink

good price but with that comes partying kids in the rooms

crowds of drunk kids. rude bar-staff. lousy location for walking around.

with crib they give us the most noisy room ever the were partying so if you are a couple with kids just find

good price but with that comes partying kids in the rooms

great bar and awesome room !

the bed was comfy and the pull out worked well for our kids

the labor checking area was very small, and when other people were at the desk, my kids and i could not get to

pretty enough for a family of 4 ( with little kids)

kids wanted balcony view

bedroom wasn't really nice, no sport facilities, no smart tv, no real lights, no small kitchen only a fridge

loved the scooter and camera for kids

am not sure why the second night, both my kids and i had severe asthmatic symptoms requiring us to take our

the kids really enjoyed the back elevator for access to the cambridge mall

took kids to museum of science and my husband met a friend for celtics game so the location was perfect

took kids to museum of science and my husband met a friend for celtics game so the location was perfect

probably because rain put the kids' hockey game indoors

i took my kids to go swimming would not have stayed and would be charged if we did

kids loved the pool and swam every day 2

after being yelled at by another guest who was upset by the noise of the kids, we left and decided to come back

kids live in newton, so this hotel s location is pretty much perfect

nice breakfast included located near most attractions clean friendly staff self parking

great full breakfast, good privacy and thick walls

special gift and breakfast for the marathon runners!

bed was uncomfortable, and gym was pretty small

clean, comfortable bed, great breakfast and wonderful location for accessing fenway park and downtown boston

would have been nice to sleep in on our one night away in 2 years from kids

the bar was closed but wasn t the hotel fault due to covid 19

= bartender was very attentive and i wasn't drinking at the bar but he saw me carrying an ice bucket

the decor and that you have the gym, office space/laptops accessible and bar area.

the decor and that you have the gym, office space/laptops accessible and bar area.

kids were a little disappointed they didnt have a pool but that was fine with me

the breakfast was not good.

wifi works well

their wifi is on and off; i even upgraded my internet access by paying extra, and there was still poor

wifi was really slow

the bar area was lively with great service and drinks

room service hours were unacceptable and may cause us to not stay at ritz any longer.

service at the bar was very friendly and good

the bar was not open

charge for spa / fitness access disappointing breakfast it is not a dedicated building, the hotel only

too fancy but kids enjoyed the pool and we could walk to north end and faneuil hall

kids had fun time

location and accommodating staff, comfortable beds, clean room, great outdoor pool for the kids to expend more

we have small kids so when

found a plastic kids fish inside sheets which makes me wonder if they were ever changed from previous occupants

option, room was not ready for us as a family when checkin in late in the evening with tired kids

the room was spacious - had a king suite w a pullout sofa couch for the kids and the staff made up their bed

the kids loved the snacks in the room

the butter pasta for kids from ruka should have been better

the kids loved the donuts and cider on saturday night :) it was nice having snacks in the room as well

kids received a small welcome package on arrival

at the front desk/check-in was awesome (my kids called him ross-ume

double levels of elevators was a tad annoying at first, but, as we had young kids with us, we found it comforting

also my kids enjoyed a lot the swimming pool

the onsite restaurant was not kid friendly, no kids menu available

right near the train stop. we have kids who live in the neighborhood

wifi was strong

they accommodated early check in, very much appreciated

good front desk for early check in, all staff are nice.

cleanliness and wifi

not safe especially if you have kids

there is nothing to do with the kids

the kids were very disappointed, as we had

forcing my kids and i to sleep in my car out in the cold because we could not find another hotel in a city

we didn't choose to upgrade our wifi speed, they force us to pay

bed was comfy there were no relaxing reception areas the lifts smelt of smoke breakfast not included the trash

need a bigger gym or access to bsc next door

no bar to meet our friends we visited

also breakfast is not included in prices and is very expensive

much service for kids, no welcome drink for kids

the staff are not so friendly, when i ask questions about the laundry facilities, they are not so patient

part of town to walk around right across the street from boston common and beantown grill and bar right next

great staff. clean. smelt nice. nice bar / gym area

pillows were nice and wifi was decent

the staff was awesome - right from the check-in where the kids were given welcome goody bags to the unlimited

we stayed on an executive room with a sofa and there was plenty of room for 2 adults and our 2 kids

and of course, the kids loved the revolving door

kids and i just stayed at the omni for new year's eve

they also treated my kids exceptionally well

rooms were very small for family with adults kids

small rooms, staff at restaurant food not speak much english, hard for kids to order

fantastic accommodations. by far the best wet bar set-up of any hotel room!

very accommodating with late check out till 2pm

one evening bar didn't work, when i planned to get dinner, but it was a minor thing.

the water was warm but getting out, the kids were so cold, they wanted to leave

all awesome place to bring kids, my children are 8 9 and 10 super kid friendly

there is a pool, a basketball shooting area, and table games for kids

the pool didn't open early enough for my kids!

pool and sports deck all in one is the best thing ever when you have kids

it is next to the drug dispensary so the street has packs of kids smoking dope. not very savory

free water in the gym.

no gym as depicted

wifi was not working

located in the heart of boston, breakfast was good