very good food, especially for kids.

the price was perfect for this spacious room. breakfast was good and the kids enjoyed the pool.

my kids enjoyed the pool, and the town has a small town vibe with hip restaurants etc

ramona was exceptional.,the kids loved her.

the room had a pull out bed, so we could comfortably sleep all six of us(four kids ages 9-13) in one room

clean, quiet, proximity to shopping and encore casino, as well as ability to take subway into the

gym n breakfast rooms were great

breakfast was very good

breakfast is ok.

clean comfortable room. good breakfast . fast check-in and check-out

i liked that the kitchen area has the necessary things for cooking and eating to make staying there comfortable

24hour gym nearby cause loud bangs and thumping with gym goers throughout the night.

check in staff were great great scrambled eggs, really decent gym fireplace near breakfast area

availability of a tray would be nice to carry breakfast from buffet area to table area, but not really a big

space, the bathroom, the location, the metro in front, the breakfast, mostly the egg and ham english muffin,

was easy to get to, clean, pretty, decent pool area for the kids, and the staff was very friendly

really enjoyed our stay especially the kids because they have an indoor pool

the location from the metro laundry facilities rooms in itself quite big and comfortable

was easy to get to, clean, pretty, decent pool area for the kids, and the staff was very friendly

the pool are was not clean

we had 5 people, 2 adults and 3 kids

kept my wife, 2 kids and myself awake all night

fees and the stress of downtown driving by taking the subway from the assembly t station instead--kids ride free

my kids enjoyed the breakfast every morning, the rooms were nice and clean, the hotel was quiet, and

plus to add they should have a bar or something,maybe an arcade,i have lots of grandkids and sometimes when

woke in the middle of the night by emergency alarm and other guests. screaming kids.

great but the bedding for the pull out sofa was inadequate and thin - kids were freezing in bed wearing their

staff was a little rude, the restaurant lacked options for families/kids

new and clean, nice pool for the kids

the kids loved it

right near the train stop. we have kids who live in the neighborhood

modern clean hotel , beautiful restaurant and bar within the hotel with a lovely brunch menu

cleanliness and wifi

the bar connected with the hotel served food and good drinks, we didn't eat there, but a lot of other

no gym the hotel wifi blocks vpns, which may be a problem if you're working from your room.

the pool area for the kids

pool and sports deck all in one is the best thing ever when you have kids

there is a pool, a basketball shooting area, and table games for kids

i liked the pool and recreation area great for kids

the pool didn't open early enough for my kids!

bar closed at around 10

didn t have room service

no room service, no mini bar, no room cleaning

not have any bar soap for sink or shower or conditioner

no drink service, no drinks or meals offered, no room service, no music

easily location to explore boston but with nice quiet surroundings for walking with kids and pets

not good for families we kids either

had booked for 4 people (2 kids 2 adults); it was one bigger room (which is fine) - but there were no blankets

front desk staff was lovely!!! great spot to ride the subway from with the kids

was excellent the staff was so amazing and my kids were so happy

the labor checking area was very small, and when other people were at the desk, my kids and i could not get to

the bed was comfy and the pull out worked well for our kids

kids wanted balcony view

pretty enough for a family of 4 ( with little kids)

the bed and pillows were wicked comfortable, and coffee and breakfast was great as well

special gift and breakfast for the marathon runners!

breakfast is good and tasty

almost no information provided - i had to ask everything myself (how to get to the room, where is wifi password

breakfast was very good, with a nice selection

gym equipment very basic

kids were a little disappointed they didnt have a pool but that was fine with me

clean, offstreet/free parking, breakfast and free wifi

healthy breakfast choices

laundry and gym within the premise is really good

laundry and gym within the premise is really good

the staff, the breakfast was a real hit with the kids.

the only disappointment when staying here with our kids is that there is no pool or hot tub.

threatened to kick myself and my kids out at 11:30pm

breakfast was wonderful. the kids loved making waffles and eating.

for free wifi you have to sign up for rewards program.

variety of hearty & healthy from jars of over night oats (which i loved) to a taco bar, every kids favorite the

stayed in two rooms with 4 adults and 5 kids age range 10 month to 13

the staff offered use of a pool across the street, but bringing 3 wet kids across the street in the freezing

small pool, but no complaints from the kids.

room above me, the people were loud and kids running and noise like if they were moving furniture around

good breakfast, nice swimming pool for kids, very friendly staff

the kids loved the pool and the hotel overall was very clean with extremely friendly

the pool had kids screaming really loud and did not let us in the pool

absolutely everything! breakfast was outstanding

its covid so we had breakfast in bags. the food was ok and it was enough.

i use cash app for things more to do with sending my teenage kids money or lend borrow from friends therefore

pool was good for kids but not adults, gym could use some real weight machines.

breakfast, could be better. at least add milk, for kids it is necessary.

of kids screaming in lobby running back and forth from pool to bar where their parents were

hotel was clean, quiet, wonderful breakfast that had different options daily

took kids to museum of science and my husband met a friend for celtics game so the location was perfect

the kids really enjoyed the back elevator for access to the cambridge mall

am not sure why the second night, both my kids and i had severe asthmatic symptoms requiring us to take our

loved the scooter and camera for kids

wifi, breakfast at the hotel restaurant.

were extra comfy, the kids loved the view from this he room and the chocolate chip cookies available in the

across from the hot is shopping mall and restaurants it s so convenient for us that have little kids

my kids really appreciated the pool

kids loved the pool especially

we could hear kids yapping away next door

was super busy and packed but had good coffee and yogurt and good value for families with kids

easy to walk to restaurants, even were able to take the kids to the movies one evening as the movie theater

this time i was with my kids and we enjoyed the

easy to walk to restaurants, even were able to take the kids to the movies one evening as the movie theater

room was amazing. breakfast was delicious. able to provide early check in.

i'd say travelling as a couple or a family of 3-4 (with young kids) would be perfect

it would have been nice if the pool was open for the kids.

plus, kids are very rambunctious upon their arrival and could be rude

pool was nice but really for laps, not kids playing

to what we wanted to do with two kids

- they had a king sized bed room but that came with a foldout couch, not ideal if you want your kids to sleep

great gym and location! the t stop is in front of the door!

comfortable beds, heating/ac worked fine, and a nicely-appointed gym (two racks of dumbbells, squat rack, lots

fantastic facilities - great gym, nice social space on 4th floor with games and leasure spots

there was no breakfast! no amenities! no room service, no housekeeping, none!

gym was nice but dirty

excellent location, comfortable room, good wifi

too small a gym for hotel that size

great location for fenway, very walkable and safe. awesome breakfast and friendly staff.

everything, the bar and the staff wonderful, very kindly

supermarkets have a large hot meal section, but if you arrive and do expect to cook a bit for kids or other

children (would have liked a pool if i had brought my kiddos) but perfect for a couple or older kids

the breakfast was wonderful and had things all 3 of my kids liked, plus gluten free for me.

location the friendly, professional and helpful staff the quality and variety of the breakfast entrees the large

great value but does not have a full bar and only a small evening restaurant

we loved the location, peace, rooftop bar facing harvard.

the lobby was great. friendly staff. awesome fitness center.

beautiful rooftop and graciously arranged restaurant and bar to lighten the day

room service presentation

the nespresso machine in my room was dirty, and i had to follow up to get my laundry returned

with crib they give us the most noisy room ever the were partying so if you are a couple with kids just find

crowds of drunk kids. rude bar-staff. lousy location for walking around.

good price but with that comes partying kids in the rooms

key sign out to receive cleaning and more towels, room service didn t bring towels nor clean the room

the entire lobby is a bar and quite the social scene on the weekends

would say not having a pool but again, the kids didn t even care that there was no pool

foldout couch mattress wasn t super comfortable, but my kids still seemed to sleep ok on it

my kids got a room with a glorious walk-in shower and i got stuck with a tub that was raised

value and very convenient particularly when traveling with kids, breakfast was added as a disney in ice

upstairs hotel was empty went there to get away from kids and dogs for a day and noise upstairs was unsatisfactory

rooms were very small for family with adults kids

small rooms, staff at restaurant food not speak much english, hard for kids to order

gym was minimal.

very accommodating with late check out till 2pm

the gym was tiny

it is next to the drug dispensary so the street has packs of kids smoking dope. not very savory

easy check in late check out super comfortable great location polite staff

the only downside i would say would be the breakfast. wasn't worth eating the breakfast.

continental breakfast options

enough towels provided, no hair dryer, no coffee making facilities, a number of pieces of gym equipment was out

had three little kids with me and we were on the 9th floor and the window actually opened

a lot of kids changing the room during our 4 nights stay

my grand kids (whom i came to visit) and i, did also enjoy eating at the bisuteki tokyo restaurant

view of charles river - breakfast was good room and the hotel are exceptionally clean guest laundry self service

no in house bar or restaurant

everything was on good level except the laundry

the bar was a little pricey but then so is boston

nothing. the gym is inadequate, but they have an agreement with the bhac, and that works well.

didn t like being charged a 7% kitchen fee when we only had drinks at the bar

restaurant kitchen refused to take an order as they close at 9pm

we got there they didn t put room next to our kids rooms how can kids under 12 stay far away from

with two kids it was worth it and i also was very thankful for polly at the front desk, she let us check in

so my kids where mostly sad

found a plastic kids fish inside sheets which makes me wonder if they were ever changed from previous occupants

location and accommodating staff, comfortable beds, clean room, great outdoor pool for the kids to expend more

kids can paint a drawing at the lobby

kids friendly and great breakfast bar!

park for kids across the

an idea of a painting station in the lobby, the table tennis and pool table was great fun for kids too

the kids loved it too

the hotel looks newly renovated. the staff is nice and our kids enjoyed the pool.

my family and i were trying to get comfortable when one of my kids moved a chair and we saw a dirty underwear

werent able to use the pool & that's all my kids wanted to do was swim

my kids love so much

especially if you are in there with loud obnoxious kids like we did

used to catering to college kids and their parents--food available long hours, convenient location, shuttle if

no microwave in room :(. would love to have one when traveling with kids.

woke my kids up b4 6am

specifically chose this hotel because of the pool for our kids

a real wow factor for kids

was good, shuttle didn t help with luggages although i have kids with me

was great to bring the family and kids

with 2 kids at midnight ud83dude1f

indoor pool and free breakfast was great for the kids and free parking was great

were rude and for breakfast they only gave me one thing and i had my kids there so i had to go buy them breakfast

but we have two little kids so if it was just me and my wife i wouldn t mind walking somewhere

a $6 cup in restaurant or figure out a crazy complicated machine in the dark room with wife and kids sleeping

the boston public market is right across the street and is great for any meal or a drink at the bar inside or

the staff was great and the restaurant and gym were excellent

nice to have the restaurant & bar available

they even had a game section on the bookshelves for kids and families

trip, they gave us the 2nd floor overlooking the city (not romantic at all with college kids yelling and running

dangerous for kids

restaurant is expensive, not an hotel for travellers with young kids

the place , was a great space for me and my kids

need a bigger gym or access to bsc next door

no bar to meet our friends we visited

bed was comfy there were no relaxing reception areas the lifts smelt of smoke breakfast not included the trash

also breakfast is not included in prices and is very expensive

much service for kids, no welcome drink for kids

staff, starting with sherley but extending to the valets, reception, engineers, bar men, etc were all singularly

the best part was the bar lounge, great food drinks and bartender.

pillows were nice and wifi was decent

absolutely loved the location of the property and the downstairs bar was very nice as well as the wine/cocktail

we felt special receiving gifts for the kids and water when checking in, and a voucher for a complementary

kids and i just stayed at the omni for new year's eve

but it was me, my husband, and our two kids in our room and we were honestly fine

they also treated my kids exceptionally well

we stayed on an executive room with a sofa and there was plenty of room for 2 adults and our 2 kids

then they told me they were sold out stuck me my husband and 5 kids in a small king room and told me they had

2 young kids that couldn't really answer any questions and was always on their personal cell

no laundry roomno free breakfastno vents in bathrooms

clean and room service was good

beds, bathroom and airport shuttle

is the crappy toilet paper (commercial 1-ply) and the low low toilets are made for kids

great position, big and cozy room. highly recommended if traveling with kids.

the front desk saw us walk in with two young kids and called our room to see if we needed a pack and play

the kids loved that

nice events organized by staff for both adults and kids - helpful staff

they doted on my kids and absolutely made our trip

didn t hand me an item i stored with luggage for my kids s camp

we utilized the gym which was top notch

in early- great location and view of park- friendly staff- great burger and chocolate cake from room

the bar downstairs is very nice and cosy

were clean the pool was inside a great for the kids

we received 2 rooms first room was checked in at 10 pm in was fine my kids came in at 2 am and they were told

breakfast was very good as it had something for us adults and a variety for the kids

parents were not looking after their kids

my kids loved the pool and spend more time there than doing anything else

too many little kids in the pool.

no kids food on room service, pool was closed

location was perfect and kids loved the pool

and for kids it isn't really the best, we were the only people with kids and mostly business travelers

we had kids with us (6 and 10), and

the kids loved the snacks in the room

the kids loved the donuts and cider on saturday night :) it was nice having snacks in the room as well

the butter pasta for kids from ruka should have been better

option, room was not ready for us as a family when checkin in late in the evening with tired kids

the room was spacious - had a king suite w a pullout sofa couch for the kids and the staff made up their bed

5 minutes walk from my kids dorm at bu

the staff was super accommodating esp with with our two little kids

the hotel had kids running around and it was loud well into late night.

discount available on the website, but wish there were more discounts for parents picking up kids from college

and my kids immediately commented on how funny and personable the staff were

staff was so friendly and great with my kids

location was excellent overlooking the park and close to the spa and pool

swimming pool was small

delivered the cappuccino and bar bites with a smile

no spa available

our kids were thrilled with the pool and i loved the hot tub which was close enough that i could watch

perfect way for kids to unwind and get their energy out after a day of travel

breakfast was my kids favorite! the beds were comfy.

nice to have 2 tv's so the kids were entertained while we watched a movie

kids were running, jumping in and out of the pool, splashing other kids (guests) and felt the

the kids loved the pool, i loved the shuttle service to the airport

i arrived at checking the fire alarm was blaring and fire department did turn it off (kids had gotten in via

the bus had several kids/adults scared

pool was great for kids during layover.

low water pressure. no netflix! no room service. expensive food and drinks.

the deluxe room was worth the extra $ - great to have kids spread out and have their own tv

room we had for 2 adults and 2 kids was absolutely amazing so much space and everything you could need in a room

i had to put towels and pillows to try to block the sounds of the young kids as they were up very early in the

having a high quality restaurant onsite was a significant advantage, with young kids

that we couldn t stay longer, kids begged to stay

that will be great the pictures i saw on line is not the reality this is my opinion and my kids people really

the amazing doorman gave our kids boston scrapbooks that kept them entertained in the

needs were solved smoothly and effective, large clean room with great breakfast, valet parking, kids

the staff were friendly and greeted our kids with care packages upon arrival

and friendly staff even friendly to kids

location, cafe downstairs seemed very popular (our local kids said so too)

however with a partner or kids, we definitely could not have fit in one room

the wifi could have been better and i lost my hair clip during room service.

the cafe downstairs was delicious, great for breakfast and a late night dessert/drink

also, you can use laundry service if you pay 10 dollars per a bag

the bar was not open

location luxury gym

only room service

charge for spa / fitness access disappointing breakfast it is not a dedicated building, the hotel only

room service hours were unacceptable and may cause us to not stay at ritz any longer.

our room was beautiful, and had enough space that me and my 3 kids felt like we had room to move and open our

the gym facility was very good within the very small space and the sauna was marvelous

we dined at the fed for dinner twice and had breakfast in grana

perfect location,good bed,good wifi,good staff

no buffet breakfast wifi not always working in the room bit old bathroom

especially our first night and after a long trip we couldn't rest because a family with kids were staying in

just the coffee....it is bitter and cold! however, my kids raved about the hot chiocolate!

bathroom & snack provided with the afternoon drink would of been great perk for the kids

the fireplace didn't work but they made it look nice.

the gym is small but has a good rage of equipment

large bathroom, comfortable bed, the spa and the welcome pumpkin bread and chocolates.

bar boulud was very mediocre, had nothing to do with daniel boulud's talent

wifi is not complementary as well as breakfast which is a complete scandal !

wifi connection not included in the rate of the room is really not acceptable!

room service not good restaurant affiliated to hotel gave me poor service

restaurant was too fancy for kids and teens for supper

the onsite restaurant was not kid friendly, no kids menu available

at the front desk/check-in was awesome (my kids called him ross-ume

pool for the kids, nice rooms, and a place to eat and even a small bar area

we enjoyed the pool, the rooms was comfortable and clean, and the kids loved the room service

enjoyed our stay with our two kids

not sure if they have self-service laundry, it would be a perfect addition for families with kids traveling for

bathroom a bit small. sofa bed not great for the kids.

kids are easily able to select their favorite channels and parents will get charges at the checkout

unfortunately the hotel was hosting a model un conference and high school kids ruled the halls and were loud

fun for kids

paid wifi

fun for kids

urban fee, which you got back in credit, but it would be nice to be able to be used on breakfast

quietness of rooms, breakfast included, pet friendly

the gym is too simple

it would have been nice to have a bigger gym.

they refunded an incorrect wifi charge without problem when i reminded them of my bonvoy status.

patrons were loud, kids running in the hallways

kids were running around, things are going slow, everything was a mess

noisy college kids on frat convention were morons - but hotel room and staff were great

corner room with connecting doors to another room where there were loud kids, so you can hear everything

have a problem with the key fobs, i changed at least 5 times, that bothered me or my kids because you can t

asked for two rooms that where close to each other because i was a traveling with my kids and they put me on

also the kitchen could have some snacks or a vending machine for convenience (just an idea for improvement

good wifi for work

also, even though there was no microwave in our room, there was a guest kitchen with a microwave, free coffee

in addition, the free wifi worked perfectly and there is guest kitchen with free coffee and microwaves

the staff at breakfast were really attentive and kind even though we had 3 loud young kids

cool hotel, friendly staff, kids loved it.

extremely disrespectful continuing their parties in the hallways after 2am and families with kids screaming

our kids locked some items in

great breakfast; a bit pricy; but well made. i had an egg white omelette and kids ate pancakes.

kids not allowed on roof terrace in the evening, although understandable, we don't like to leave

three separate bars including a rooftop for adults but also had areas for kids including and/or tomorrow

for anyone travelling with kids, the crib was not suitable

very well taken care of, staff are absolutely attentive and great with kids.

were fabulous, the kids were give vouchers for free dessert on check in and given a free lobster plush on check

would love to be able to stay again next time possible with kids

of 44 usd + tax for three nights on one room and two nights for the second room where my kids stayed

i say worked well because by the time my kids got up, it was close to 10 and most restaurants were packed

the rooms are not too small, and there was space for me and my two kids to lay out our suitcases and also plenty

door staff was very friendly with the kids

it's new and clean, the breakfast is good. our kids love this hotel.

i like the shower in the bathroom it s so perfect for the kids

was a family with young kids staying upstairs and it was very noisy of them stomping

stayed with 4 kids and myself

in room were in need of replacement hallways needed new carpets and walls need a paint touch up gym equipment

beautifiul hotel great location . kids liked saltwater pool and hot tub.

was nice, my kids enjoyed it

everything was clean, great fresh and they also treated us so good me my wife and my kids are very pleased

star hotels are very nice, but being a family with 2 young kids i felt like an alien there

excellent location, harbour view from room. good food at restaurant. kids enjoyed pool.

some weird creepy looking kids were hanging out right by the entrance one night blasting their god awful

it isn't a good fit for families with small kids or more conservative people

a crowded loud nightclub at night with lots of young rude kids (underage

great location and fun theming. check in was easy, and they allowed early check in, no problem.

gym was well equipped with nice machines, weights, punching bag

bathroom not cleaned before arrival. property offered a breakfast credit as compensation

beautiful hotel with an excellent pool, spa, and restaurants.

worst thing ;-) was when i asked for a soft boiled egg and got a hard boiled egg

the spa and pool were stunning

amazing staff, location, room, spa, pool

they made us feel so special (especially the kids) with extra amenities and treatment

place to stay in the middle of the city, the best japanies restaurant zuma on the fourth floor, pool, clean room

did not indulge in breakfast

the spa was heavenly.

no availability at spa for entire stay

the pool and hot tub were great and the kids loved them

kids lived the pool

the hotel is clean, close to many restaurants, shopping and t station. my kids love the pool!

how can this be avoided in the future as i will be visiting for the next 5 years with kids in school there

location, pool with kids is a must, great vallet service, friendly staff, rooms aren t big but comfortable