the wifi could be a little tricky and often required some connecting/disconnecting in order for it to

lobby, simple and comfortable. everything clean and new. good wifi. coffee and tea were free.

wifi was not good. didn t work most of the time.

kind of tired looking. smallish room but adequate for a night stay. pet fee rather high imo.

good wifi and ok breakfast

stay in room 108 unless you like being kept awake - right next to the bar and restaurant

there is no room service 24 hours !!!

no 24 room service

one of the plates in the snack bar was quite low quality for such a place.

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

adjoining rooms for the kids as well

location, very close to the outlets nice staff 24 hours free drink and fruits free parking

awesome parking lot

very helpful staff, spacious room, good breakfast, location by the main road, no parking fees

english tv channels, the wifi was not reliable

only kids dare to go there because you know

they don't have many cots or any small extensible beds for kids.

very well located for our purposes, very cheap, nice breakfast, i will come back.

good localization, very friendly stuff, good breakfast, close to train station, grocery store.

wifi connection was quite bad, had to reconnect every 5 minutes

the noise , we needed to left and they still charged us , was full of kids , running a noising

no swimming pool , no gym , and no food for room service

very nice parking in basements

very friendly and professional staff, clean and comfortable room. breakfast was very good too!

great breakfast and evening meals

good value for money. quiet. clean. has a pool which is not too busy. seemed kids friendly.

eat go, there s is also a commercial center only 11 minutes walking where you can go with the kids, shop eat

in smart gardens with pool

just an unmanned self service snack bar facility dispensing sandwiches, chocolate, coffee etc

lovely grounds and swimming pool

booked on the basis that there was a restaurant and as it turned out it was just a snack bar if you are driving

i was grateful you had a gym but a few weights would be great

one of the main reasons i booked this place was because i thought it had a swimming pool only to be told

swimming pool which is very disappointing also

the bar area was very comfortable

right by the motorway, free parking, restaurant on site, and service station close by

above the bar can be a little noisy but wasn t a big issue for me

the 24hr bar served food and was ideal after a long day working

free wifi, with good connection

free parking at the hotel

good wifi connexion, convenient parking in the building, variety of restaurants on site and around, very

a lovely restaurant bar beside hotel (castizo)

no room service

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

room service never answered the phone when i called to order dinner.

a deal breaker as there are several restaurants nearby, but an onsite bar would have been great

the hotel is advertised as having a bar and snack bar, it wasn't open during my stay

they don t offer room service, but i guess that is why the price is so wonderful.

poor wifi reception in the lobby area.

wifi, very unusual in hotels

it was all great. i just wished the swimming pool was open earlier.

bed, spotlessly clean, polite staff ready to help, delicious meals in the restaurant, indoor parking, quiet

no gym, and terrace area for breakfast was not open .

laundry pickup to early (around 6:30) and the driver is not very smooth.

wifi a bit slow

staff is very supportive, and the rooms were super clean and every day we had room service

downstairs bar looked nice (did not use it)

the bar at night is lively but closes early, at 10pm

parking, comfortable beds, good wifi, excellent breakfast. location was perfect for our needs.

wifi can work poorly sometimes

most of the facilities were closed as the restaurant and the bar and this must be advise when you book

lack of room service after 11pm (arrived at 11.05...)

the was no room service option either

no plug for bath. kitchen equipment needs refreshing as things missing, so hard to cook properly

bed was comfortable and room was clean. hotel bar and bar staff were cool.

we rented a penthouse apartment with 2 floors and 3 bedrooms and a kitchen

us in within 1 minute with no information and when i asked questions about where the room was and breakfast,

having the restaurant and bar downstairs was so convenient and dinner was fantastic

pizzas for the kids were small, tasted bad, and looked like they came straight from the supermarket

hotel had no restaurant or bar facility open

tv channels were basic, bar and restaurant are open in the weekends and the breakfast foods were over cooked

room service was absolutely unacceptable

back at the hotel, the well-equipped fitness room further complemented my active lifestyle, ensuring i could

bar and restaurant area was limited and not particularly comfortable when we had an early evening

to motorway and easy to find with plenty of parking

parking sensors don't detect them which resulted in one gouged alloy wheel

how to rent a golf cart etc

property is excellent if you are travelling south with a pet and do not want to travel far off the motorway

there was a pair with spoiled kids nextdoor and did not take proper care of them, but this is not the fault of

breakfast was excellent so much to choose from and tasty

complete kitchen

kitchen in the room, speedy wifi, well breakfast (scrambled eggs, cheese, ham, cornflakes, fruits,

very helpful staff and great breakfast!

a lady named victoria who delivered our room service was fabulous, very polite and friendly

large room and friendly reception staff. good and clean bathroom. wifi works fine.

easy access, free parking and friendly staff

wifi did it work in the morning at all

couldn t fault the place - friendly staff, clean and comfortable, and ample underground parking (for free)

the pool was a hit with the kids

we had booked this hotel purely as it had a pool so disappointing for the kids

at the basement of the hotel we stayed outside until 1:30 am with kids in front of the hotel no access to the

kids swimming area, the pool is 1

my ps5 to the wifi and the tv wasnt a smart tv so i couldnt access english channels for the kids

the place was spotless clean, spacious, beds were comfortable, good wifi connection

wifi signal in the room was so low that one couldn't connect

very comfortable bed, great wifi coverage, cleanliness;

very small tv, no foreign tv stations. breakfast starts not before 7:00. slow wifi

i had to work from the hotel and was concern their wifi not fast enough, i was given another wifi connection

the town has plenty of public spaces, many play grounds for kids, rich in dining spots

because my kids loved the place

location north of madrid where we enjoyed peaceful evening walks and found things for all our kids to enjoy

mini bar was not mentioned in room facilities but we as a family we need it so i recommend it

breakfast, nice, comfortable room with wifi

a more varied selection of food in bar and restaurant.

free parking

location, and has its own parking

the free parking was great

location is ideal for travelling with pet - suitable place to walk dog straight from hotel

clean rooms, great location across a park with amazing playgrounds for the kids, free street parking available

great speed and stable wifi

breakfast adequate though

problems with wifi on the last day

the bar hours were a little short and out of 5 nights only able to visit once.

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

lack of international tv channels. wifi needs reconnection overnight

new and clean room. i like to gym and i could, however the gym room is small.

very clean, great breakfast

good quiet rooms, nice breakfast spread and very helpful staff

breakfast did not open until 8 and the bar was also not open, so it would be nice to have an option to get

mini bar with fruit juices, water and can drinks, replenished every day

2) the page of room service in english didn't work and the guy in reception said: it's not my problem, you must

good value for the money, fair for a one night stay in business travel, with free parking.

free parking and car charge points near the cafeteria

restaurant and bar were closed. poor wifi.

gym

quiet area and free parking

the location, breakfast and parking

short walk to the tram station and plenty of free parking

room, parking, and breakfast: the staff are very nice people always open to help

the breakfast was excellent

apart from excellent breakfast no dining options

breakfast was basic

we had a great sunday night at the bar chatting with him

hotel, great staff, continental breakfast was okay for us

a very nice room - very clean and great bathroom. the breakfast was a bit basic.

hot tub in the spa could have been a tad warmer

paying as expensive as near hotels with one more star, nicer reception, bar and breakfast, international tv

wifi very poor- none in rooms and free wifi in reception was painfully slow.

the free wifi wasn't great. you had to pay for the high speed wifi.

breakfast and wifi speed could be better improved.

laundry facility is costly. no provision for washing underwear and drying.

told me the sauna was not working (the sole reason i was staying far from downtown), and that the gym

great facilities, good bed, great sauna and gym

room service was available and room had a mini bar also

rooms were very clean and comfortable, the bar and the food were very nice, the staff were very kind and helpful

clean and nice room. very nice gym for a hotel and sauna. garage was perfect for my big car.

not so clean and wifi did not work in the room. i had the 315.

poor wifi signal and sometimes there was not hot water in the shower

wifi is really pathetic in the 3rd floor

wifi was useless, no plug in the sink, no english t

wifi was not available

wifi was spotty - we had to stand in the hall to get it reliably.

staff were helpful with early check in and taxi ordering

poor wifi.

wifi worked most of the time but could improve its coverage

noisy neighbours who talked in the corridor late at night- not the fault of the hotel

would have loved to have a room with an adjoing door to my kids room

good wifi

wifi speed is excellent location is perfect next to metro and bus station

there's tea and coffee in the room, a tv, air conditioning and good wifi

really comfortable bed, good wifi and good shower

hear water running through the pipes in the wall right next to the bed a wall shared with the kitchen, where

breakfast friendly staff, helpful with kids good wifi connection close to metro station

breakfast friendly staff, helpful with kids good wifi connection close to metro station

breakfast friendly staff, helpful with kids good wifi connection close to metro station

room was clean and tidy every day, and the wifi was fast

excelent wifi

were very nice, and we could get an extra bed in the room as we are travelling with 2 kids

were very nice, and we could get an extra bed in the room as we are travelling with 2 kids

small clean gym with basics but no weights

the staff was excellent and the breakfast was one of the best we experienced during our 60 days in spain

no kettles/ tea or coffee in room. no iron in room. gym very basic.

interconnecting rooms are great when travelling with kids- not when you're traveling by yourself, because it

gym was limited in terms of machines and equipment.

i aske if room service was available , and was told no

the rooftop is great too, with a pool and bar to chill

breakfast was good, room clean and big, close to the park and subway.

i loved the hotel and next time i will come with my kids for sure.

booked to take my daughter swimming. no kids in the pool ..

that in that night of maintenance work and also requested an extra bed for the kids and sati only late at 2 pm

easy because of construction, so if you are traveling with a lot of suitcases or strollers or kids, you may need

that in that night of maintenance work and also requested an extra bed for the kids and sati only late at 2 pm

breakfast was excellent, with many options

was no microwave in the room to heat up food, nor was there a place to dry the laundry

jose and his colleague advised us about the room, the pool and breakfast options

the pool is outdoor and seasonal, so it was closed

swimming pool. free water, tea and coffee in the room

very annoying when you have little yelling kids in the opposite room (i have to say

the check-in took very long when you travel with kids

there room door have a 1cm space between wood and floor, you can perfectly hear jumping kids and talks from

on arrival with a family of 5 (3 kids under 6), we were told check in would be 2pm without checking my name

it s time for renovation also room service closes very early

location, friendly staff & fine breakfast

nice quiet hotel breakfast had great choices bar staff friendly

also, delicious breakfast buffet

in several places , receptionist carla helped us making a phone call and reserving for us breakfast was great

in addition, the gym facilities could do with being improved - there was, for instance, only one dumbbell

staff brilliant with children and have a young kids club very nice, spacious room amazing bathroom and show

the bellman stood and watched as me and my 3 kids unloaded and carried our own luggage into the hotel

the comfort of the room and the facilities especially for kids were superb

hotel kindly put our two kids into adjoining rooms which made our stay peaceful with our own space

24 hours room service food was horrible and very limited options and no vegetarian option only una sopa or

had to ask for a electric fan and the wifi

placed next to a family room whom had yelling and fighting kids at bedtime

i love pets and kids but i also love my sleep and it's not fair to be robbed of a good night sleep

price for a breakfast especially for kids and which the bacon and eggs where cold!

for cleaning, it was not good specially in my case becasue when my kids was sleeping and we told them to come

bathroom's design looks great but not very convenient especially for young kids

thirdly - and the big one for parents with a young kids on a stopover night before travelling - it is not

we had one day at the warner park , i made a sandwich for my kids, i left my bag on the chair at breakfast,

was not allowed to stay in superior double room with two little kids (1 & 3 y

in the restaurant does not begin until 8pm (culturally appropriate but inconvenient for us with kids- if you

room furnisher is old. windows are not safe if you have kids travelling with you.

triple room was spacious, our kid s bed was set up beautifully, with a little towel and kids shampoo, lotion

the pool was really good for family with kids

the kids loved the hotel due to the music theme

the decor is beautiful, very child friendly but not overrun with kids, room was spacious, spotless, and very

these were factors which we took into account in choosing the accomodation so we ( and the kids in particular

people walking with kids and dogs etc

i kept hearing kids shouting and crying in other rooms

the wifi was great and the shower was fantastic... that's about it

the wifi functioned well

no bar or room service

to communicate and asked me to pay extra 450 euro , i booked 2 rooms for 3 adults and 2 kids , they said still

no adjoining rooms so my partner and i had to split rooms as our kids are under 18 and weren t aloud to spend

i really enjoyed the gym

surprisingly the speed of the wifi was super

no gym sadly.

the extra bed for kids is a bit hard to sleep on, other than that all is great

rooms were good size and comfortable bed and travel crib came with cute bedding and kids set

the kids (11 years) were anot alowed to use the gym even with the parents next to them.

my kids couldn t come to breakfast that morning since they were taking the train and i was not

booking day and we haven t received any prior information: this was a high expectation for our kids after

room decor is tired - restaurant/bar/ room service menu is too limited

for the category of this hotel, the standard wifi should be much faster

reservation did not include breakfast

sized bedroom, nice bathroom and excellent highspeed wifi

loved the comfortable beds and the rain shower head. the breakfast was excellent.

day laundry service

the wifi service was also very good as well as air conditioning system

very slow wifi connection in the room.

wifi was good too

no way to work comfortably with a laptop, and the wifi was on&off depending on who knows what

the food wasn t the best for kids i thought and didn t like the glass bathroom door

lovely roof top facilities including bar and pool

breakfast was varied and delicious, from baked beans to churros through granolas fruit lots of

the rooftop pool with cabanas and also the terrace bar were superb

we went to take a look at the pool area and it looked really nice, small pool to refresh from the hot days and

my kids and i would wake up sweating

wifi accessible only in hall, where was quite cold

the room service being once every two nights

they could of informed us there was no room service

room service at 9am

everything went well staff was helpfull for my kids

after i went to reception to pay my bill and i asked if was the same price for adults and kids and she told me

i can't fault anything other than the wifi, really, we slept super well and the location was excellent in terms

city for my early morning arrival from usa to madrid before connecting to another city in the late afternoon

after i went to reception to pay my bill and i asked if was the same price for adults and kids and she told me

i booked a family room that supposed to occupy 2 adults and 2 kids ( as shown in booking

the pool is open from morning until night but only from 2-4pm for kids

i booked a suite and was charged extra for my kids to have suite level extras even though i had another room

whole entrance was blocked and taxi access compromised, some staff not understanding, kids seen as burden

this hotel as my kids like swimming

advice would be to limit window opening- it may be dangerous for kids

we were a family with 3 kids

on the door step of the santiago bernabeu and such a classy hotel i love to stay with my young kids when we

my room didn't have coffee machine like my kids room

quiet room, excellent breakfast, good wifi.

we enjoyed our stay, my kids loved that the fact that breakfast goes with the room

excellent price value for the location. modern property. excellent wifi.

good wifi

the room was very spacious and there was a huge terrace. breakfast is very good.

on the last day, they made a breakfast box for us as we had to checkout before breakfast timing starts

a clean, beautiful, well maintained property, central location, great for family with kids

and asked the front desk to support her with the luggage, at least because she was alone with my kids and the

wifi was not really working fast and i was not getting good signal on my phone (just 3g) - this

wifi required to sign-in via a web interface

i didn t like that they didn t have a laundry service. they also didn t have room service

fast wifi

central location, nice and most importantly adequate pricing, great room service

wifi access wasn't protected by a password - convenient but not secure

room was very small, room service pasta was clearly over microwaved

you should not knock the door and ask for laundry in the morning

so great, not just with their recommendations but helping us with a late checkout and with our kids who were

property has a big kids playground in front of it

room was quite large, clean, wifi very fast

decor room service choices slow wi-fi

laundry is too expensive

i was traveling with kids and they should have anticipated this being an issue

we also tried the buffet breakfast (because of the kids)

and we expected that we can use the pool specially the kids, and they were excited about it specially from the

especially i want to thank them for the presents for the kids

swimming pool is only for +12 years old , so kids dont have an opportunity for fun

room was too warm and there have been people speaking aloud all night long and kids running all over from 7 am

not to like although for such a nice seating area downstairs it was missing a little bar or area to pick up a

comfortable, clean, beautifully designed, stylish, lovely staff, very nice breakfast.

the room was spacious and clean with good wifi

some lesser points: * the wifi in our room (at the very end of the hallway) was spotty (with all networks i

kids loved the pool

my kids loved the pool and the pool bar

kindness of most of the staff, the facilities and the speed of the wifi

my kids loved the pool and the pool bar

solid gym, cool rooftop pool, and bar

there was construction being done or someone with kids, but at 8 or 9 am there was a hammering

good breakfast, friendly staff

value for money: comfy beds, super clean/ equipped rooms, great breakfast and a lot of

room service is excellent, good and plenty of food

breakfast is great but 15 eur is too expensive

pool was crowded, not really for younger kids

property is not suited for families (especially with with kids), christians, muslims or in general religious

enjoyed use of the gym and cafe

a few minor things: nice that free laundry service was offered, but many of the machines were broken

service was excellent, breakfast was great with a million choices; i loved the gym-it had plenty of cardio

too expensive: adults breakfast i was charged 20 euros per person, kids 15 euros

were technical issues with the tv in the kids room multiple times

the kids loved the pool

nothing! the pool hours for kids could be longer or have an early morning session.

not so accommodating during the electricity blackout for a family with kids (even the elderly) even when they

location across a lovely park for kids hidden in the square, large family room with all amenities, very clean

staff were extremely accomodating, they allowed us to checkin early with a cost, and with kids and jet lag, it

hotel staff were brilliant with kids, and the room was a great size for a family of 4

big hotel so it was very crowded at breakfast; the kids bed was very squiky; should have one more

great location and breakfast. the rooftop was great and fun for adults and kids.

we had two interconnected rooms which were good enough for a family including two kids

connected by a part of the hall way that could be closed off which was very convenient with small kids

the junior suite was great! clean rooms - spacious. perfect for a stay with my kids.

there is also a great playground nearby (for those who travel with kids)

it s in such a good location next to the palace with a beautiful rooftop bar two doors down from it and a

in the room to get some privacy but still be close to the kids, even included a small

bed was super comfortable, the breakfast was delicious and had lots of variety even for my very arfid brother

great pool area

the staff took attention, well cleaned, comfortable beds, delicious breakfast. pool cold but ok

would have been good to know that the pool was shut before we arrived

the ev charger is in the garage but they won't help you if there is any issue as the service should is

staff was amazing loved michael and martha and the pool was great!!!

free parking on the street - close to metro station - 24h gym - clean, confortable room - super welcoming

the bar area in reception was welcoming and comfortable

lobby bar closes too early for a hotel

brought my kids with me and i was in awe

full kitchen is definitely plus for traveling with kids

wifi was also excellent

were very poor, nobody at reception many times, breakfast is in a cafeteria outside the hotel, no room service

couldn t believe we had a kitchen. a bit old building but clean and good staffs

size since we had kids with us and did not have enough space to open 3 suitcases in the room, but we managed

it was a quite uncomfortable to spend all this time waiting with our tired kids at airport

bed is not only big, it's enormous :-) sofa bed for kids is also great

i was with kids who were hungry and tired

my kids loved the mystical glass waterfall

not a deal breaker at all, just an observation as one of my kids was looking to have a bath

my sister s family was also staying at the same hotel and they dealt with all issues (kids)

doesn t have gym

no gym, no spa, no fitness room

thing of note is that the free drink tokens for the bar were misleading

the rooftop/pool area is not fit for kids

, staff very friendly including paula at the front desk you make all the extra touches for the kids extra

breakfast was excellent and the pool on the roof was a fun experience for my kids

room service options available and the noise of the city and in the hallway does travel

the rooms have enough space, the bathroom are great, wood floor is very pleasant, high speed wifi connection