lots of kids in and out of the pool, i would ve liked to see a bit more maintenance

play area for kids

smoke (i arrived at 11:30 so was too tired to ask to change rooms, plus the hotel was full of kids from a football

service on weekend, no reason other than dont work weekends, could not enjoy pool too many kids, no kettle in

the swimming pool, whirlpool and fitness room nearby science museum for kids shops, groceries nearby busses

my husband and i had to carry everything after a 12 hour flight plus 2 kids

stayed with my 3 kids and it was quite a hassle that we couldn't have 2 rooms connected to each other

the driver of the shuttle to the airport was very nice and helpful to a single mom with 2 young kids who traveled

a little noisy due to thin walls and lots of kids.

gym and restaurant in premises

the staff very helpful the room and play machine free fir kids too

no surprises, good value for money. kids enjoyed the stay.

screaming kids in room above us for 2 nights. sounded like they were unsupervised

,parking is charged but is secure kitchen and bar open late with outdoor seating

the staff were extremely helpful and friendly, the breakfast was better than i expected

chose it because it offered separate beds for the kids but when we arrived there was only couch beds

in the original booking i suppose to get a double bed and two individual beds for the kids (they don't like to

gym small and hot

the gym was great and large bathtub in the room

wifi was not up to the standard of my children s streaming needs.

would have been nice to get connecting rooms for us and kids, but maybe the property could not provide that

we ask for a connecting room which they were unable to gives us given we were 5 (3 kids)

was traveling around spain/portugal with my 2 kids (14 & 19)

had a family suite which is technically 2 rooms with was great with 2 kids

they don't have a playground for kids as it states on the facilities.

was a lot of noise , there was a big group of kids that occupied most of the hotel and thet made oa lot of nice

wifi was terrible and not suitable for anything

a hotel for business people .hotel bar not open during our stay

in the booking site it offers spa and relax zone and it only has a small sauna near the gym

no food room service available weekends

internet worked well, but the wifi is not secure (it seems to have no encryption)

but we were definitely surprised by the incredible breakfast

breakfast pricey

breakfast is really nice with a variety of foods.

intermittent wifi connection inside the room, couldn't connect laptop or ipad.

fairly good value for money, stable wi-fi connection, large room and no problems with parking.

wifi was weak in my room and it keeps disconnects, i think because my room was the last room.

restaurant and bar were closed. poor wifi.

my only complaint, an erratic wifi connection, seems to have been fixed recently.

beds and showers were excellent. parking was super easy and available for free.

there was a pair with spoiled kids nextdoor and did not take proper care of them, but this is not the fault of

nice breakfast, standard continental, eating along with the students of the residence is always fun

perhaps as expected for a university residence, breakfast is rather basic.

there was a kitchen with all the equipment for cooking; however, i did not use the kitchen as the canteen in

the location was perfect for staying. so, many options were available in breakfast menu.

comfy bed friendly staff good wifi local shops

poor gym and hardly any equipment

bar shut too early in the evening

like madrid, when a hotel is far away from the city centre it has to have an outdoor swimming pool to compensate

open when we were there during the whole weekend in fact which was a shame we were asked to order room service

not a deal breaker at all, just an observation as one of my kids was looking to have a bath

my sister s family was also staying at the same hotel and they dealt with all issues (kids)

no gym, no spa, no fitness room

requested room service for breakfast because we were in a rush, but they told us we had to come down to the

thing of note is that the free drink tokens for the bar were misleading

we appreciate netflix on the tv for our kids

lack of vegetables at breakfast, noisy kids in room next door

there were no spoon, fork or knife in the kitchet - whats the point with the kitchen then?

i was also impressed by the laundry service via wewash app

underground parking

in the room to get some privacy but still be close to the kids, even included a small

staff were so friendly, pool was great, close to plenty of restaurants, 15 minutes in a taxi

everything was great, i think the bar could maybe stay open a bit longer :-)

the gym most of the equipment and as hotels go there was not much of it did not work that s the only

clean, kind and english speaking staff, room and bathroom of good dimensions, wifi working good, on a calm

clean and nice room. very nice gym for a hotel and sauna. garage was perfect for my big car.

very good and cheap food from room service

a gym would be nice

rooms were very clean and comfortable, the bar and the food were very nice, the staff were very kind and helpful

great facilities, good bed, great sauna and gym

with the pool and gym a nice additions

there was a complete absence of information in the room apart from a room service menu

the gym is a bit small but still works

i liked the pool and the gym, the bar, really nice breakfast. was also a pretty good location.

the bar area in reception was welcoming and comfortable

you don t have to pay for the breakfast of the kids.

overpriced weirdly not good. small rooms. terrible location. tiny gym.

service by the bar attendant julio was exceptional, he demonstrated genuine interest to serve us and he went

it doesn't really have anything close by so i ordered room service - which wasn't great either

no pool, poor restaurant and room service menu options.

kids swimming area, the pool is 1

my ps5 to the wifi and the tv wasnt a smart tv so i couldnt access english channels for the kids

we had booked this hotel purely as it had a pool so disappointing for the kids

at the basement of the hotel we stayed outside until 1:30 am with kids in front of the hotel no access to the

good for families with little kids

that in that night of maintenance work and also requested an extra bed for the kids and sati only late at 2 pm

booked to take my daughter swimming. no kids in the pool ..

easy because of construction, so if you are traveling with a lot of suitcases or strollers or kids, you may need

i loved the hotel and next time i will come with my kids for sure.

that in that night of maintenance work and also requested an extra bed for the kids and sati only late at 2 pm

after i went to reception to pay my bill and i asked if was the same price for adults and kids and she told me

everything went well staff was helpfull for my kids

early check in was a plus

breakfast was great and staff helpful , sadly no laundry service but i walked about 6 minutes to find a

clean and nice rooms, really nice staff, air cooling, nice bar and restaurant, quiet at night

rooms , easily heard other customers moving around their rooms scraping chairs on floor and kids

no swimming pool, no playing room for the kids or park and no entertainment

they also provided toiletries for kids

nearest supermarket (auchan) is 10 min walk, there's a mcdonald's next to it too, also a little kids park next

no room service after 22:00

in the restaurant does not begin until 8pm (culturally appropriate but inconvenient for us with kids- if you

brought two kids (1 year old, 2 years old)

was not allowed to stay in superior double room with two little kids (1 & 3 y

is just across from the chamartin train station which was an easy walk over with luggage and kids (if you have

thirdly - and the big one for parents with a young kids on a stopover night before travelling - it is not

the kids loved the hotel due to the music theme

the decor is beautiful, very child friendly but not overrun with kids, room was spacious, spotless, and very

the pool was really good for family with kids

we had two rooms set up for a family - one large triple room for our kids and another king-size bedroom for

these were factors which we took into account in choosing the accomodation so we ( and the kids in particular

we're 2 adults and 3 big kids, ordered quadra room with bathroom

stayed there with two kids

4 beds in the main room was a little inconvenient with the kids sleeping and we were packing

transfer from airport was excellent, they have all kinds of car seats for kids and even for babies

there was no offer to refrigerate our drinks either (or let us have some ice from the staff kitchen)

accomodation was perfect, we had a room with 4 beds so perfect for the kids

we really enjoyed our stay in a quardable-family room. our two kids loved the

spacious clean room, comfy bed and some privacy from the kids, good breakfast

great with kids, our room had a bunk bed that the kids loved and even had frozen and ice age themed walls for

spacious room for 4 people, nicely decorated for kids.

from a long flight and my next flight was 12hrs wait, so i decided to book a room for me and my kids to have

excellent hotel for family, kids loved it, stayed for a long weekend from ireland

staff was very attentive, the manager was amazing and helpful with our kids needs and the cleanliness is

the kids enjoyed also the swimming pool

we were 2 adults and two kids and they treated us wonderfully

the check-in took very long when you travel with kids

there room door have a 1cm space between wood and floor, you can perfectly hear jumping kids and talks from

on arrival with a family of 5 (3 kids under 6), we were told check in would be 2pm without checking my name

very annoying when you have little yelling kids in the opposite room (i have to say

and the spa was not available

the bar was never busy as the prices were very expensive for this location.

nice, clean hotel, good breakfast, fine wifi and very close to metro

1. wifi signal is weak and could not cover the whole room. 2. the safe was not working.

room service was a disaster (took nearly an hour and 3 phone calls to deliver fried eggs and chips)

bar in the back of the place

early check in time

the wifi was very slow but again it s not q bid deal if you are only spending one night

bar wasn't open on saturday night charge for use of garage should have been included in the

poor wifi connection in my room

nice pool bar at the corner 4

of freshness of the breakfast bar gives a lot to be desired

couldn t fault the place - friendly staff, clean and comfortable, and ample underground parking (for free)

free parking a bonus

good wifi

the wifi works well

the people in the room across from me were very loud and banging things around - parents with 2 kids

a bit far from city center but very pleasant and safe area / has teddy bears to welcome the kids and adults/

what is really really bad is wifi

the most thing that makes u nervous is wifi which prefers to desappiar sometimes.

i liked the coffee bar and restaurant

i wouldnt recommend staying for business poor wifi and no usb charges in the room

service at the bar was excellent and the bed was very comfortable.

20 a day for a pet is very expensive!

pet-friendly, parking and electric charging

i even had to go to the bar myself to order room service but they still charged a 3 fee even though it wasn

connecting door between the rooms, so if you have small kids it is a problem

rooms, safe, 8 minutes from the airport, 88 euros total for 2 rooms for me my wife and our 3 kids , you could

that had no switch for so had to remain on all night which is not ideal for light sleepers and kids

good wifi, frig in room, and elevator

no wifi service in room. low water pressure in shower.

i arrived very late, i forgot to ask for a wifi password, and didn't find it anywhere written in the room

strong wifi and some in-room television options

free airport shuttle, confy beds and pillows. perfect for a one-two night stands.

to go to the airport in the morning, the staff kindly arranged free shuttle, which is great

were no signs anywhere to provide the wifi password so i assumed they did not have it, weird to guess that, i

kids in one and parents in the other

we tried t order some room service for the kids and we were told it was not available.

wifi very slowly

mini bar and free airport shuttle

- wifi - location - professionalism - comfortable bed - cleanliness - safety - 24/7 reception

no menu for kids

we booked family room with 2 adults ( king bed) and 2 kids ( 2 single beds)

great place, very comfortable to stay with kids, ideal breakfast. very happy.

room, restaurants and pools, the room size ( junior suite ), the balconies, the pool options, the kids club,

the wifi worked well for streaming movies for the kids and doing work

the place was spotless clean, spacious, beds were comfortable, good wifi connection

wifi signal in the room was so low that one couldn't connect

room was clean, ac was cold, bed was comfortable, wifi was fast, tv was big and good channels, bathroom was

very comfortable bed, great wifi coverage, cleanliness;

room is ideal for business travel; comfortable in space, temperature, cleanliness, free wifi comnected and

wifi poor and safe broken

wifi is really pathetic in the 3rd floor

also wifi is terrible, the signal comes and goes from time to time

wifi was not available

wifi was useless, no plug in the sink, no english t

the second bed is a sofa type bed more for kids

walk from the metro station, at mid day in the summer, under the sun, is memorable with young kids

say it's sound proof, it's not i can hear kids playing outside and people walking all night long

husband 2 kids (4 and 5 years old) and i stayed for one night

provided inside the room, good only if you are travelling alone or with your partner, if you have kids then to

clean rooms, great location across a park with amazing playgrounds for the kids, free street parking available

great speed and stable wifi

there's a nice bar right across the hotel, in the park

nice room, good breakfast

bar for breakfast available even though breakfast was not included in my room rate

the town has plenty of public spaces, many play grounds for kids, rich in dining spots

location north of madrid where we enjoyed peaceful evening walks and found things for all our kids to enjoy

because my kids loved the place

helpful staff, especially if arriving hungry; great breakfast!!

service, cleanliness, bar and restaurant

the comfort of the room and the facilities especially for kids were superb

staff brilliant with children and have a young kids club very nice, spacious room amazing bathroom and show

hotel kindly put our two kids into adjoining rooms which made our stay peaceful with our own space

the bellman stood and watched as me and my 3 kids unloaded and carried our own luggage into the hotel

the room size, clean and tidy, charging points are everywhere and, fast wifi service and

would have loved to have a room with an adjoing door to my kids room

wifi was poor, despite it being advertised as great.

really comfortable bed, good wifi and good shower

wifi speed is excellent location is perfect next to metro and bus station

free wifi and onsite parking.

and we expected that we can use the pool specially the kids, and they were excited about it specially from the

especially i want to thank them for the presents for the kids

swimming pool is only for +12 years old , so kids dont have an opportunity for fun

we also tried the buffet breakfast (because of the kids)

i was traveling with kids and they should have anticipated this being an issue

location, 10 min by tube to the center, rooms are comfortable, bathroom is clean, there is a gym, also the bar

friendly staff and good room service

loved the comfortable beds and the rain shower head. the breakfast was excellent.

the free wifi wasn't particularly good.

10 min by tube to the center, rooms are comfortable, bathroom is clean, there is a gym, also the bar and food

would have loved to see more amenities like gym and indoor pool

jaime was really excellent in helping us obtain a vegetarian main course and he was great at the bar too

was perfect in every aspect, very clean, comfortable queen anne bed, nice size screen tv, mini bar, nice size

good value north of madrid center...easy access to airport and good wifi.

roos are small and it has no gym

airport shuttle, proximity to airport, pool and playground for kids

kids in the pool shouting and the pool assistant did not tell anything to them or to their parents

big swimming pool. relaxing music. lifeguard. kids play area(although very basic).

there's a great little playplace for kids and lots of green space for them to run around

bed, pool, playground for kids, airport shuttle and the staff is amazing

jose and his colleague advised us about the room, the pool and breakfast options

there is quite early check in, and late check out, what is very comfortable

walking distance to the metro, a few good bars close by, a fridge, good wifi, economical and clean

we had a problem with wifi, but finally we could change a room and everything was ok.

in a good area of madrid,tree lined streets and cute restaurants,shops,laundry nearby

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

lack of international tv channels. wifi needs reconnection overnight

new and clean room. i like to gym and i could, however the gym room is small.

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

my room didn't have coffee machine like my kids room

advice would be to limit window opening- it may be dangerous for kids

we were a family with 3 kids

on the door step of the santiago bernabeu and such a classy hotel i love to stay with my young kids when we

but myself and my wife went upstairs out room and found the room service menu and on it was the daily soup

the site you can't add additional bed for kids, by chat they say that's ok to add one and charge you a lot for

the rooms are a little small, they are very clean and new, and really liked having the kitchenette and tea/coffee

no laundry services and when i asked front desk clerk if there were laundromats in the area, she

we used the free shuttle service for the airport

had a problen with connecting to the wifi, but they solved it at the reception

the staff were very nice to my kids. the airport shuttle is extremely convenient.

were noise in the hotel on the night, but that is maybe because there were some families with kids checked in

room and beds were more than big enough to fit my 2 kids and 2 adults

a better offer for room service

were really welcoming and helpful, room and public spaces were very clean, gym was good to use and breakfast

breakfast friendly staff, helpful with kids good wifi connection close to metro station

very friendly helpful staff, great price, good wifi.

in the room there are all required things: wifi, a fridge, towels, glasses, 2 clean beds, a tv set, etc

wifi was good and the air conditioning worked well

excelent wifi

we got a huge room which was great since we were there with the kids the girl at the pool was

posters of staff faces everywhere!!! (kids liked them though!)

also, my kids enjoyed the poolside

on site food, just lack of options for kids i felt.

small pool full of kids, bad communication/attention with room service

great park behind the hotel if you would like to have a walk or have kids

was excellent; if you are traveling with kids, there is a park next to the hotel

perfect for travelling with kids

1am when the bar was closed we could not get ice or a soft drink

well located with airport (with complimentary shuttle bus)

the poolside area. pool was cold but area was not crowded. very relaxing and great for kids.

pool is ok, would be better if there was another just for kids

reception desk and 1 of them was attending one person, behind it there was a family with little kids (and me)

had two twin rooms connected as we were traveling with 2 small kids

transfer , amazing breakfast , facility is family friendly, with the play ground for kids and a park close by,

no adjoining rooms so my partner and i had to split rooms as our kids are under 18 and weren t aloud to spend

to communicate and asked me to pay extra 450 euro , i booked 2 rooms for 3 adults and 2 kids , they said still

hot drinks in room, although you could hire a kettle, they were not available with room service

but manageble, limited options of restaurants around hotel, no gym

no gym sadly.

there was a lot of noise outside the room. kids running in the hall at late hours

shuttle service, the food and the people at the restaurant are great , the pool is a big plus for kids and have

had to pay for another room because they said kids over 12 could not sleep in bunks

noisy neighborhood outside and poor sound insulation, heard kids playing outside the room

small room unsafe bank bed for the kids. very high... no safety board...

during the night that i heard kids upstream.

the entrance into the hotel is fantastic, like in the pictures, very big, with colors (kids like it

big room for me and 3 kids

she was helpful and very good with kids

also, very confortable for travelling with kids and the breakfast superb

the restaurant where we had breakfast. the staff was very rude even with kids rest all is fine.

our room was on the 3rd floor overlooking the pool area

i wish room service was 24 hours or different time

very clean. room service people were awesome. free hotel shuttle.

the gym is nice and the swimming pool is absolutelly great

location was excellent and i was travelling with my small pet. everything was perfect.

booked to stay here as we had our dog with us and they are a pet friendly hotel

arrived very late and left early but: staff very accommodating good wifi decent breakfast

swimming pool and location close to metro

pool was closed during winter months

4 playgrounds for kids around the hotel

not ideal for kids

bathroom shower was too slippery and j was traveling with elders and kids

everything is very cramped with such a small room, loads of luggage and two kids

pool was great for the kids

well located for 2 metro lines. quiet, clean, pleasant room. excellent wifi. friendly staff.

wifi connectivity is reliable and hot water is 24x7 available ensuring convenience

wifi works well

wifi barely worked on 8th floor.

we used the laundry services and it was extremely quick

the food wasn t the best for kids i thought and didn t like the glass bathroom door

they let us do an early check in

they arranged for an early check in which was very helpful

the rooftop pool with cabanas and also the terrace bar were superb

everything you need rooftop pool and bar is lovely

relaxing - can chill out with free food and drink on tap - great with kids as never hungry or any need to drag

the windows don't isolate very well and there is a playground on the other side, luckily kids went home by 9pm

just perfect ! bonus the snack bar !

modern, clean, snacks, drinks, late check out and amazing staff.

breakfast, staff (carlos), food available throughout the day (included in price), gym

very stable wifi (colleague in the other room was satisfied though), breakfast consists mostly of sweet and

really fast internet wifi to download a movie within half an hour, and super clean bathroom with disinfected

clean (u do hope they know to appreciate their cleaning lady) and was in a very good shape; wifi worked fine,

great location near metro and convenience store complementary stuff in bathroom included strong wifi

staff were helpful with early check in and taxi ordering

this was a bit tricky, especially when traveling with kids, and we would have appreciated being informed in

food, friendly staff and the kids corner play room was great for our 3 children after a long day travelling

beds aren't suitable for small kids who are in danger of falling off

there was a pool, workout room, and even a little kids play area in the lobby

chose this hotel specifically because we were traveling with kids and wanted them to enjoy a fun time in the

as went in august school holiday period kids enjoyed splashing - didn t get chance for land swimming

the breakfast, great variety and it was free for the kids.

kids really enjoyed the swimming pool but at peak times there were just too many people for such a

honestly can't fault the place and will definitely return with the kids

only negative thing were screaming kids in the hallway at 8 am on both mornings

price for a breakfast especially for kids and which the bacon and eggs where cold!

placed next to a family room whom had yelling and fighting kids at bedtime

really not for family with kids

bathroom's design looks great but not very convenient especially for young kids

free foosball!!! i had great time playing foosball bar with my kids

hear water running through the pipes in the wall right next to the bed a wall shared with the kitchen, where

very good infrastructure, clean, good breakfast, goos wifi

tries to save money by not puting water on a daily basis in your room and not changing the soap bar even if it

most of the facilities were closed as the restaurant and the bar and this must be advise when you book

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

the staff at front desk and bar were really friendly, they made me feel l was valued as a guest

room are large and the bathroom has even bidet (maybe only italians care but my kids were surprised)

there were a lot of families, so many kids running around until the late hours

there were toiletries even for the kids

breakfast very abundant and various

the front desk people are always so nice. good breakfast. comfy beds.