friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

lack of international tv channels. wifi needs reconnection overnight

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

new and clean room. i like to gym and i could, however the gym room is small.

location north of madrid where we enjoyed peaceful evening walks and found things for all our kids to enjoy

the town has plenty of public spaces, many play grounds for kids, rich in dining spots

because my kids loved the place

breakfast, nice, comfortable room with wifi

the breakfast was nice

clean rooms, great location across a park with amazing playgrounds for the kids, free street parking available

clean, cozy, nice personal, tasty breakfast

the bar hours were a little short and out of 5 nights only able to visit once.

breakfast was delicious and varied

wifi reception in my room 210 was very poor and erratic

i had to work from the hotel and was concern their wifi not fast enough, i was given another wifi connection

very comfortable bed, great wifi coverage, cleanliness;

room service etc

wifi is terrible hotel lacks relaxation areas with comfortable seating and is devoid of atmosphere

very small tv, no foreign tv stations. breakfast starts not before 7:00. slow wifi

nice and welcoming staff breakfast was rather good, with eggs, fruits, coffee and so on free parking excellent

a hotel catering for mainly business travelers cannot have bad wifi.

really don t understand the fact the hotel have no bar or restaurant service on a holiday day , it is a 4 star

no bar or restaurant facilities were open apart from a few hours in morning for breakfast

free parking a bonus

there was a pair with spoiled kids nextdoor and did not take proper care of them, but this is not the fault of

confortable room, good breakfast, quite location at the university

nice breakfast, standard continental, eating along with the students of the residence is always fun

there was a kitchen with all the equipment for cooking; however, i did not use the kitchen as the canteen in

the location was perfect for staying. so, many options were available in breakfast menu.

booked a room for 2 adults,2 kids and 1 baby at the time of booking the manager told us that the cot was an

the fact that there is a pool is a massive advantage for the kids

you get there - aal cachucho has a beautiful garden with plenty of parking

off the main road with safe parking. very private and quiet.

pet friendly, very relaxing atmosphere, lots of character, quirky but very well decorated, very

fairly good value for money, stable wi-fi connection, large room and no problems with parking.

large tv, bedroom heating, comfortable and large beds. free car parking.

my only complaint, an erratic wifi connection, seems to have been fixed recently.

gym

quiet area and free parking

lots of kids in and out of the pool, i would ve liked to see a bit more maintenance

the swimming pool, whirlpool and fitness room nearby science museum for kids shops, groceries nearby busses

smoke (i arrived at 11:30 so was too tired to ask to change rooms, plus the hotel was full of kids from a football

play area for kids

service on weekend, no reason other than dont work weekends, could not enjoy pool too many kids, no kettle in

the staff very helpful the room and play machine free fir kids too

no surprises, good value for money. kids enjoyed the stay.

screaming kids in room above us for 2 nights. sounded like they were unsupervised

we had to eat a snack in the bar which was good and the wine inexpensive

the staff were very accommodating, and the breakfast was very good

but we were definitely surprised by the incredible breakfast

clean, simple yet elegant, 5 min walk from metro station, near airport, good wifi

the breakfast was beautiful but the price was a little steep

i could not connect to the wifi as the signal was weak.

intermittent wifi connection inside the room, couldn't connect laptop or ipad.

a little noisy due to thin walls and lots of kids.

stayed with my 3 kids and it was quite a hassle that we couldn't have 2 rooms connected to each other

my husband and i had to carry everything after a 12 hour flight plus 2 kids

the driver of the shuttle to the airport was very nice and helpful to a single mom with 2 young kids who traveled

the mattress and pillow - soft and comfortable, bathroom- the best i ever seen, breakfast - so delicious, i

was a lot of noise , there was a big group of kids that occupied most of the hotel and thet made oa lot of nice

wasn't too pleased that the hotel's bar was not open over weekends, as we were staying there for the weekend

good wifi. good location. kind staff

the gym was quite small but not bad.

a hotel for business people .hotel bar not open during our stay

the seperate restaurant bar building was excellent

secure parking with free internet access

distance from the road noise and hence the reception area meant that the wifi signal was practically non existant

free wifi which is excellent even in bedrooms and free secure car parking

breakfast was held in the bar with plenty to chose from, very good value at just 5

chose it because it offered separate beds for the kids but when we arrived there was only couch beds

in the original booking i suppose to get a double bed and two individual beds for the kids (they don't like to

wifi not working properly no tooth brush middle of nowhere

property with nice breakfast

the gym was great and large bathtub in the room

we ask for a connecting room which they were unable to gives us given we were 5 (3 kids)

was traveling around spain/portugal with my 2 kids (14 & 19)

they don't have a playground for kids as it states on the facilities.

had a family suite which is technically 2 rooms with was great with 2 kids

would have been nice to get connecting rooms for us and kids, but maybe the property could not provide that

location, close to my office swimming pool friendly staff

assorted breakfast, relaxing pool with whirlpool and room very cleaned, i booked a reasturant service in my room

excellent decor, very stylish, great mini bar & food

spa was nice but the floors and furniture were worn out and needed some care, possibly grout

comfy bed friendly staff good wifi local shops

all the staff especially at the bar (:

great facilities, good bed, great sauna and gym

good staff, bar food was ok. rooms very clean. gym was ok

room service was available and room had a mini bar also

a gym would be nice

my ps5 to the wifi and the tv wasnt a smart tv so i couldnt access english channels for the kids

size room, very comfortable environment, especially when we have small kids (2

good for families with little kids

the pool was a hit with the kids

we had booked this hotel purely as it had a pool so disappointing for the kids

my sister s family was also staying at the same hotel and they dealt with all issues (kids)

not a deal breaker at all, just an observation as one of my kids was looking to have a bath

wifi was bad

room size was good for me and the room very clean, receptionist and room service was very good

wifi is high speed

in the room to get some privacy but still be close to the kids, even included a small

bad gym, works only by 10pm

breakfast was a bonus.

rooms, breakfast, pool

if i remember well, it seems that they charge for the towels to use in the pool.

the rooftop swimming pool, the breakfast, the room

) of late check-out only for about 30 minutes while having a meeting with drinks at the bar of the hotel

the ev charger is in the garage but they won't help you if there is any issue as the service should is

the gym is a bit small but still works

it was not finish and something were not usable (gym, rooftop, elevator)

i loved the hotel and next time i will come with my kids for sure.

easy because of construction, so if you are traveling with a lot of suitcases or strollers or kids, you may need

booked to take my daughter swimming. no kids in the pool ..

that in that night of maintenance work and also requested an extra bed for the kids and sati only late at 2 pm

that in that night of maintenance work and also requested an extra bed for the kids and sati only late at 2 pm

tries to save money by not puting water on a daily basis in your room and not changing the soap bar even if it

the wifi speed can be improved

parking available, good breakfast, nice rooms, wifi. all perfect!

big rooms. laundry service was excellent.

very good infrastructure, clean, good breakfast, goos wifi

was not allowed to stay in superior double room with two little kids (1 & 3 y

room furnisher is old. windows are not safe if you have kids travelling with you.

brought two kids (1 year old, 2 years old)

is just across from the chamartin train station which was an easy walk over with luggage and kids (if you have

in the restaurant does not begin until 8pm (culturally appropriate but inconvenient for us with kids- if you

everything went well staff was helpfull for my kids

after i went to reception to pay my bill and i asked if was the same price for adults and kids and she told me

location was perfect / thanks for late check out

breakfast was great and staff helpful , sadly no laundry service but i walked about 6 minutes to find a

clean and nice rooms, really nice staff, air cooling, nice bar and restaurant, quiet at night

the decor is beautiful, very child friendly but not overrun with kids, room was spacious, spotless, and very

triple room was spacious, our kid s bed was set up beautifully, with a little towel and kids shampoo, lotion

we had two rooms set up for a family - one large triple room for our kids and another king-size bedroom for

clean and modern, great vibe specially with kids

the pool area didn't seem very welcoming to kids, it is only small and not very wide so didn't feel comfortable

the check-in took very long when you travel with kids

there room door have a 1cm space between wood and floor, you can perfectly hear jumping kids and talks from

very annoying when you have little yelling kids in the opposite room (i have to say

on arrival with a family of 5 (3 kids under 6), we were told check in would be 2pm without checking my name

spa was not working

nice external swimming pool. good parking access.

shaded parking space available

great room, bed and views. good room service, not cheap.

i didn't like the fact that the gym allowed only 2 people for entry.

female staff were very good as were the bar and restaurant staff

also wifi is terrible, the signal comes and goes from time to time

the room itself was ok but the wifi connection was weak and sometimes i couldn t get it at all

not so clean and wifi did not work in the room. i had the 315.

wifi was useless, no plug in the sink, no english t

one of the receptionists was kind enough to let me try other available rooms is i could get good wifi

they also provided toiletries for kids

rooms , easily heard other customers moving around their rooms scraping chairs on floor and kids

no swimming pool, no playing room for the kids or park and no entertainment

nearest supermarket (auchan) is 10 min walk, there's a mcdonald's next to it too, also a little kids park next

no room service after 7 maybe

would have loved to have a room with an adjoing door to my kids room

wifi connection was very poor.

there's tea and coffee in the room, a tv, air conditioning and good wifi

the location good wifi clean room friendly staff

good wifi speed

they don't have many cots or any small extensible beds for kids.

only kids dare to go there because you know

good car parking and free wifi

good location nice breakfast

the breakfast was basic (tortilla patatas, bacon, cheese, ham, fruits, pastries , cereal, juice and

we appreciate netflix on the tv for our kids

lack of vegetables at breakfast, noisy kids in room next door

pool , the bar , the restaurant, the room , the gym and the breakfast was exelent

parking is free, gym and pool

easy parking garage close to the airport grocery store next door laundry machines available $ helpful

you don t have to pay for the breakfast of the kids.

the gym is very small only one walking machine

service in the bar was very disappointing. a hotel bar should not have inexperienced staff.

qr code with room service menu does not work

gym was small but fine for a good workout

hotel kindly put our two kids into adjoining rooms which made our stay peaceful with our own space

the comfort of the room and the facilities especially for kids were superb

the bellman stood and watched as me and my 3 kids unloaded and carried our own luggage into the hotel

staff brilliant with children and have a young kids club very nice, spacious room amazing bathroom and show

the room size, clean and tidy, charging points are everywhere and, fast wifi service and

the noise , we needed to left and they still charged us , was full of kids , running a noising

sweets the staff of the buffet breakfast is very friendly especially the two moroccans guys the room service

breakfast

that there are no tea or coffee facilities in the room only in reception and the minimum order on room service

only problem is that the bar and restaurant only open mon - friday

the bar was never busy as the prices were very expensive for this location.

nice, clean hotel, good breakfast, fine wifi and very close to metro

room service was a disaster (took nearly an hour and 3 phone calls to deliver fried eggs and chips)

1. wifi signal is weak and could not cover the whole room. 2. the safe was not working.

the restaurant and the bar are perfect at night time

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

no 24 room service

a 4-star hotel one expects a bit more extra facilities such as gymnasium, sauna, swimming pool or spa of good

clean and very nice, efficient and helpful staff in reception and bar and at breakfast

property claims to have a sauna and gym

adjoining rooms for the kids as well

good parking always controlled and there are vending machines and a small restaurant

the rooms. location. parking

free parking with easy access off the a6, but no road noise, great

wifi + cleanness + workers

wifi signal quality was poor, i was using better my 4g than the network provided for the hotel

jose and his colleague advised us about the room, the pool and breakfast options

the breakfast very good too

perfect for working remotely; big desk, great light and powerful wifi connection

good wifi connection, spacious room and comfy bed.

10 min by tube to the center, rooms are comfortable, bathroom is clean, there is a gym, also the bar and food

variety of choices for breakfast was excellent

wifi at this hotel sucks !!!

room service never took too long

good value for money, clean, comfortable, room size and gym.

breakfast friendly staff, helpful with kids good wifi connection close to metro station

very friendly helpful staff, great price, good wifi.

room was clean and tidy every day, and the wifi was fast

wifi was good and the air conditioning worked well

the free wifi was excellent

and we expected that we can use the pool specially the kids, and they were excited about it specially from the

we also tried the buffet breakfast (because of the kids)

i was traveling with kids and they should have anticipated this being an issue

swimming pool is only for +12 years old , so kids dont have an opportunity for fun

especially i want to thank them for the presents for the kids

the wifi could be a little tricky and often required some connecting/disconnecting in order for it to

wifi was not good. didn t work most of the time.

and clean hotel on a highway, with free underground parking and decent wifi, all this at a reasonable price

kind of tired looking. smallish room but adequate for a night stay. pet fee rather high imo.

decent rooms and wifi

clean rooms and friendly staff, good quality hotel good wifi

no room service

good wifi connexion, convenient parking in the building, variety of restaurants on site and around, very

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant

rich breakfast with real orange juice - clean and modern room - working wifi connection - nice and professional

from first level of room to the bedroom not ideal if your unsteady on your feet or have young kids

pool, short walk to the bus stop

old style shower sprayed the bathroom. thin adjoing walls. limited bar service.

the bar was nice, and the restaurant was busy with locals (which is always a good sign) we traveled

location, receptionist, parking, good space, big enough.

on the door step of the santiago bernabeu and such a classy hotel i love to stay with my young kids when we

my room didn't have coffee machine like my kids room

we were a family with 3 kids

advice would be to limit window opening- it may be dangerous for kids

wifi quality. no mugs for coffee

to communicate and asked me to pay extra 450 euro , i booked 2 rooms for 3 adults and 2 kids , they said still

no adjoining rooms so my partner and i had to split rooms as our kids are under 18 and weren t aloud to spend

bernabeu stadium by walking for 3-4 minutes only + the metro is in front of the stadium the room service the

don t know what they use for laundry, but the sheet smells like formalin, which you may find in a old hospital

pool and bar staff need to be better organised

there are coin laundry self service @300 meter walking distance, good for who need do laundry during the travel

very good wifi (1st floor)

several different types of business close - restaurants, laundry

great location near metro and convenience store complementary stuff in bathroom included strong wifi

noisy neighbours who talked in the corridor late at night- not the fault of the hotel

wifi unstable. needed to log in continuously

good wifi

roos are small and it has no gym

good value north of madrid center...easy access to airport and good wifi.

jaime was really excellent in helping us obtain a vegetarian main course and he was great at the bar too

free parking at the hotel

car parking was available at the hotel

24-hour cafeteria on site, which is super handy and free parking as well

the cafe/snack bar had plenty of food and drink and well priced

the 24hr bar served food and was ideal after a long day working

hear water running through the pipes in the wall right next to the bed a wall shared with the kitchen, where

the food wasn t the best for kids i thought and didn t like the glass bathroom door

the rooftop pool with cabanas and also the terrace bar were superb

room service advertised as 24/7 but we called 20+ times between 01:00 and 02:00 and no one answered

enjoyed the breakfast, decent selection

the other issue is with the gym, which could have used some machines for leg work and the cable extension

free foosball!!! i had great time playing foosball bar with my kids

really not for family with kids

bathroom's design looks great but not very convenient especially for young kids

placed next to a family room whom had yelling and fighting kids at bedtime

perfect hotel for kids

breakfast and wifi speed could be better improved.

wifi very poor- none in rooms and free wifi in reception was painfully slow.

there was a gym

laundry facility is costly. no provision for washing underwear and drying.

paying as expensive as near hotels with one more star, nicer reception, bar and breakfast, international tv

good breakfast and wifi

actual bathroom door so no privacy at all, no good restaurants/ bar nearby, quite expensive considerin the area

1. the fact that it had a gym. 2. small restaurant with very good and reasonably priced food.

pet-friendly, parking and electric charging

i wouldnt recommend staying for business poor wifi and no usb charges in the room

the people in the room across from me were very loud and banging things around - parents with 2 kids

a bit far from city center but very pleasant and safe area / has teddy bears to welcome the kids and adults/

no room service or breakfast service was available

the most thing that makes u nervous is wifi which prefers to desappiar sometimes.

no tea/coffee available in room, & a fridge (not mini bar as advertised)

were very nice, and we could get an extra bed in the room as we are travelling with 2 kids

i used and liked the little gymn in the basement

room was spacious & comfortable, plenty of accessories in the bathroom & the wifi was excellent

good breakfast arrangements too

it doesn t a gym, pool nor a bar.

stayed there with two kids

we're 2 adults and 3 big kids, ordered quadra room with bathroom

4 beds in the main room was a little inconvenient with the kids sleeping and we were packing

transfer from airport was excellent, they have all kinds of car seats for kids and even for babies

poor wifi

eat go, there s is also a commercial center only 11 minutes walking where you can go with the kids, shop eat

good value for money. quiet. clean. has a pool which is not too busy. seemed kids friendly.

the self-serve bar could offer more choice of beer etc

wifi works very well

had to pay for parking.

the entrance into the hotel is fantastic, like in the pictures, very big, with colors (kids like it

during the night that i heard kids upstream.

approx 2 months ago and requested 2 rooms , side by side, upon arrival, we were given rooms with kids in two

breakfast choices (only orange juice for drinks, only tomatoes for veggies, no pancakes for kids, no fruit

she was helpful and very good with kids

the kids enjoyed also the swimming pool

from a long flight and my next flight was 12hrs wait, so i decided to book a room for me and my kids to have

great place to stay if you need to be near the airport and if you're traveling with kids as well

the hotel is great for us 2 adults and 2 kids

the staff was very friendly. was travelling with 3 kids and they loved it.

we used the laundry services and it was extremely quick

wifi connectivity is reliable and hot water is 24x7 available ensuring convenience

well located for 2 metro lines. quiet, clean, pleasant room. excellent wifi. friendly staff.

wifi barely worked on 8th floor.

wifi works well

posters of staff faces everywhere!!! (kids liked them though!)

no balcony . swimming pool 1 depth so no shallow end for splashy kids .

also, my kids enjoyed the poolside

this wouldn't be a problem for families traveling with older kids who don't need a carseat and can take a taxi

we got a huge room which was great since we were there with the kids the girl at the pool was

spacious clean room, comfy bed and some privacy from the kids, good breakfast

accomodation was perfect, we had a room with 4 beds so perfect for the kids

there is no actual separation between parent bed and kids

perfect for kids

we booked the quadruple room which had bunk beds for the kids

there was construction being done or someone with kids, but at 8 or 9 am there was a hammering

value for money: comfy beds, super clean/ equipped rooms, great breakfast and a lot of

good breakfast, friendly staff

wifi was consistent throughout the hotel and even if you stood outside

the bedding was extremely comfortable and the breakfast was excellent

wifi was ok