personally would have liked something a bit quieter in the shared areas like the pool areas, the sandy beach and restaurants including breakfast room, where they had rock 'n roll

do a great job anything you want at reception they will do there best to do very polite staff room service also top notch nothing is ever a no when you ask looked after cases no problem even

wifi and tv stopped working twice in my diamond suite.

my kids didn't want to go away

at breakfast was always delicious

friendly staff and great kids club

was perfect, the room was perfectly clean and very spacious, the breakfast fast had so many options the pools were really fun , i definitely recommend this

the spa treatments were top notch

kids splash area was closed for renovations

here again but for less money as the food wasn't that great either and not much variety on the room service menu

we had a 2 bed villa with pool and it was great to just relax and it be quiet

as a single traveller sometimes overlooked by the pool bar staff over families.

the gym was also well equipped

room service was pretty terrible and didn t collect after food, also breakfast was pretty bad

o showed around a 2 bedroom pool villa - maybe next year)

and chilled out would definitely recommend it to anyone looking for a little break, the thermal spa and treatments offered were out of this world

breakfast, staff, facilities & inclusions were amazing.

room service was excellent , room was excellent , pool was excellent . food was excellent

breakfast was very fresh and delicious

notwithstanding the hotel being five star, we found the restaurant and bar to be quite pricey and the hotel was quite a way out of the town so if you don't have transport

enjoyed every moment and to not say least the spa treatments/ facilities are worth every penny

any privileges like travellers, booked straight via the hotel

our room was not ready so we decided to have lunch in the starfish restaurant, a trip in the golf buggy took us there

stayed at adults only hotel

t i'm being picky!)

the gym, the spa and massage pool is closed and we didn t have the opportunity to try out the

we used the gym daily and it had a good selection of equipment and the ice cream bar the children loved so they went to that daily

i ordered a bottle of wine through room service in the app and it was never acknowledged

wonderful modern suites, the sublime restaurants, the infinity pool, the amazing views, the outstanding service, everything

kids club was awesome and our little ones always coming back smiling

receptionist, bed covers not changed with hair still there, and poor communications of how the spa facility works

ol bar service)

room service quick and very clean rooms

gym should open from 7am instead of 9am.

dated rooms, poor wifi connection.

rooms were a great size and the pool area was very nice

late check out very reasonable and until good time also

loved the pool and loungers, the food in the restaurants and buffet, the spa (massage was heavenly

we loved our junior suite, and had a fantastic sea and pool view

the solos adultos pool…kid free tranquility ud83dude0a

the sports club is the best hotel gym i have experienced - a lively fun place to hang out with a great

the double sun beds are brilliant by the pool and on our terrace

breakfast in our room was brilliant, and having a private swimming pool was fantastic.

views (positive) but everything is downhill and then obviously you have to come back uphill (with kids/buggies, shopping is more difficult without a car)

a very nice and well equipped gym across the road

perfect location,beach , fresh water kids pool, nice breakfast.

really beautiful garden with lakes and all the fauna… our daughter as well as the other kids loved feeding the ducks :) the service was outstanding, really kind and helpful

lots of pretty corners and areas to relax, tropical plants, a few swimming pools - we particularly liked the heated pool

ke g&t) cos it's a 5* hotel

they offered a late check out, gratefully received

senses package exceptional value not to be missed outstanding gym excellent spa facilities very friendly staff beautiful room bed absolutely huge

parking was free, no weird pressures to tip or not to tip, no hidden fees for room service or wifi - this hotel is doing the right thing for their guests and i would return here

th impressive sun set view)

room service menu needs to be extended, it is rather basic

kids club only actually runs from 10

big bonus points for drinking water tap in the kitchen, spacious breakfast counter, a large selection of beach toys, and parking space in garage

kids and adults got nice gifts for christmas

the main pool should be heated

spa was closed because of covid.

room service was quick, good and surprisingly inexpensive

the gym is well equipped and a nice size, there are also lots of activities and entertainment hosted by

so it was still fine i feel if you were able to get two free drinks per night for the sun set bar included with the all inclusive this would make it much more better

piece of cake in our room for my mum s birthday, kelvis from the buffet and alejandro from the bar on the rooftop

i used the spa once for a happymum massage and it was very relaxing

the breakfast and evening meal were so good with excellent

hotel itself was a great place to stay - good selection of food, no problems with wifi, nicely decorated

then the drinks in the lounge eg cocktails you have to go down to reception or the main pool bar on level -2

front desk, waiters, bar staff everybody always smiling , willing to help

wifi coverage wasn t great around the pool area

aircon in the gym could be a lot better.

- i experienced some issues with internet reception when at the pool area

hotel is amazing for families with kids

didn't like the people smoking next to swimming pool

my son who is 18 months old had the time of his life: lots of activities for him at the swimming pool and he enjoyed the mini disco

we had an excellent view from our room to the pool & sea but noticed the hogging of beds was a regular occurrence

everything was kept very clean pool, waste bins, rooms public areas centrally located

location, complex is very nice with heated pool and kids pool

the main pool should be heated and they could do with some kitchen roll and tea towels in the apartments

the kitchen was well equipped and spacy

super spacious accommodation . excellent breakfast great gym very clean throughout hotel

pool wasn't heated. no washing machine facility

it's a fully all inclusive hotel with breakfast, lunch, dinner and a snack bar throughout the day that has lunch style food

staff all over the hotel from reception to the dining hall, bar and entertainment tram to the cleaning staff are so friendly and go out of their way to smile

be more variety for children as my eldest is a fussy eater and there wasn't a great selection for kids

food was lovely, bar had all named spirits

it would have been nice to have had a fish option at the breakfast selection.

lots of activities available and gym was excellent

entertainment for kids and adults in the evening was

very nicely organised and we were offered a great selection of activities in the hotel (swimming pool, gym, game room with a pool table, etc

they have great pools and baby pool with slides

large square pool is absolutely freezing but i still managed to go in and do aqua aerobics

g nobody explained that we have to get a special card at the reception and bring it to the spa in order to receive beach/pool towels, and to reverse the process before check out

staff so friendly, everything so convenient, couldn t be closer to the beach, pool, food, activities, everything was very very good, i loved how it said on booking

gym very old and broken

looking forward to the trip and it certainly exceeded all of our expectations, food, drink, pool areas

food and pool area, great location beach on doorstep, comfortable room very clean, excellent customer

staff at the kids club is fantastic and really take care of the kids

e of the most stunning pools i have seen), bedrooms were spacious and well decorated and kids entertainment and entertainers were super fun - bouncy castle

clean, great staff, great breakfast, great facilities, location, the swimming pool is great.

had to wait 20 minutes the first morning, and 15 minutes the second morning to be seated for breakfast

there is no area for kids

staff were awesome also very helpful and great with kids

the pool was fab and had no problem getting a sunbed every day, we stayed in the room with a rooftop

we appreciated the early breakfast (7:30) – at other hotels we stayed in, it was at 8:30

gym was ok a few pieces of equipment and clean

nice atmosphere around the pool during the day, with music and some pool games

quite weird set of kitchen ware, can find bottle opener but not a soup scoop, no propper knife as well

small but functional gym that was clean and generally easily available

the kids pool area is especially great for families visiting with kids

5 mins to playa de las america’s if you want to get out for a cocktail or taking the kids to mcdonalds

bit too crowded during breakfast and in the pool

i wish the pool times were extended so that they close at 8pm

of the staff at the pool bar were not particularly friendly

excellent buffet breakfast

staff extremely helpful an polite exceptionally clean room service fantastic great food an plentiful with good selection pools are fantastic an very

pool was heated, rooms were clean, great mini disco and entertainment every night, good location,

i would say that the breakfast could be more diverse.

you can choose from pools, tennis court, table tennis, gym and if you want to take care of yourself you can choose many options in spa

the meals are also tasty, a big plus is the freshly squeezed orange juice for breakfast

breakfast was great. location was nice and romantic

every part of the hotel is perfect, from the pool areas, to the buffet, the spa, gym and rooms

the pool is not heated so the water is cold in winter but our kids enjoyed it nevertheless.

villa, great views, comfy beds, private pool, kitchen equipped with everything to eat for cheap

pool area is amazing

a really well equipped kitchen

villa, great views, comfy beds, private pool, kitchen equipped with everything to eat for cheap

i liked that there was little kids pool for small children and that all of the rooms on the ground floor connecting to the pool

were really impressed with amarilla golf residents the staff are really lovely and helpful and are always there when you need them

wifi and elevator does not work - hotel staff informed us in advance about these circumstances

the room service was great and friendly

t so good in the evening)