there wasnt too many people at the pool and there was always free sun beds

the kids pool area is especially great for families visiting with kids

perfect location, good staff, nice breakfast

breakfast was great. rooms were comfy and clean and pools are fun

ants in kitchen

great outside pool area, lovely balcony over looking the pool

ybe more vegan options would be appreciated - not only

spa facilities- jacuzzi and sauna pools dinner was great- different everyday

pool was heated, rooms were clean, great mini disco and entertainment every night, good location,

i wish the pool times were extended so that they close at 8pm

continental breakfast for all needs, vegan friendly

we used the gym several times during our stay which was adequately fitted out, again kept very tidy and clean

laundry, pool, spa, very basic gym, 24 hour reception, etc

there is lot of water sports in the pools and they have some shows for kids in the lobby which is pretty cool

would revisit and it’s close to siam mall and water park

for families with kids, totally recomend to take a suite/two rooms (we asked for the update after seeing the normal

have been toilets and a small bar near the jacuzzi

the breakfast was incredible in the mornings so much choice

staff all over the hotel from reception to the dining hall, bar and entertainment tram to the cleaning staff are so friendly and go out of their way to smile

we were 2 couples with kids, he was always preparing our table in advance, with child seats and cutlery, very friendly and

looking forward to the trip and it certainly exceeded all of our expectations, food, drink, pool areas

staff so friendly, everything so convenient, couldn t be closer to the beach, pool, food, activities, everything was very very good, i loved how it said on booking

choice of dishes and food available at both breakfast and dinner are among the best i've ever had in a

food and pool area, great location beach on doorstep, comfortable room very clean, excellent customer

the breakfast was nice

large square pool is absolutely freezing but i still managed to go in and do aqua aerobics

pool bar was weaker than the inside bar

lots of activities available and gym was excellent

pool party for kids at late evening/night and many others, can't really list everything

gym

the spa booking was hit and miss. we couldn’t get clear info on the treatments.

indoor thermal spa was fantastic, we used it during a rain shower

terraces in the rooms as well as a small kitchen allowing to prepare quick snacks or food for kids

beautiful hotel, really clean, great pool and lovely food

poolside bar excellent with very friendly staff

can be noisy in the evenings, there are not enough sun-beds at the pool

we had an excellent view from our room to the pool & sea but noticed the hogging of beds was a regular occurrence

complimentary drinks in the room, friendly efficient staff dealing with queries instantly, pool area, new arrangements in the restaurant (more fresh fruit and veg compared to last year)

all the staff, from the reception to the guys of the mini and kids club, from the housekeepers and maintenance guys to the restaurant and kitchen staff

noisy in the night, breakfast could vary more, kids club for youngest lacks slide or a swing set

room service should be less invasive. cleaning should also be more precise and less forgetful.

gym was good for morning workouts

thing is even though it s adults only which i loved being our first time, i really think they would benefit from having some

the room service menu was awful

clean throughout the whole hotel - our room was cleaned to the highest standard everyday, pool area cleared up cups etc really frequently, lovely smell in all of the communal areas

every year is a little bit worse and the choices are smaller but still it is enough for hungry kids, specially ice

e pool, gym, restaurants, bars etc

both the restaurant and the bar staff were first-rate

basic gym set up

amazing breakfast and dinner. with a lot variety food.. fantastic ☺️

we were always able to get a space by the pool after breakfast and particularly enjoyed the salt water pool

spa closed due to covid

kids club was excellent

mr vargas was always finding a good spot outside for breakfast

of stairs also some of the activities advertised didn t take place; like aqua gym in the cross pool on wednesday 4th april didn t happen which we were not pleased

with several different housings, wonderful bed, great food, very friendly and helpful personal, wifi

wifi didn't work at all the sink in the room was clogged and in bath tube water went outside while

it s a very well run hotel - nice staff, extremely comfortable room, excellent gym, fast wifi, great breakfast

th impressive sun set view)

parking was free, no weird pressures to tip or not to tip, no hidden fees for room service or wifi - this hotel is doing the right thing for their guests and i would return here

& professional staff, lovely facilities especially the pool & gardens

with the spa area

they offered a late check out, gratefully received

ou

attentive, with great added extras such as a pillow placed behind your back for extra comfort, golf buggies to transport you round the resort

taxi s arrived almost instantaneously and great parking if you hire a car

the double sun beds are brilliant by the pool and on our terrace

room service choices were a little lacking, however what we did eat from there was lovely

the breakfast boxes are great idea really good

spa treatment was amazing

restaurants are very nice with view to the sunset, to the pool

rooms were a great size and the pool area was very nice

breakfast was also very nice

the spa was also stunning

there's hardly any reason to leave it for more than a short trip to a zoo or water park

the food that there is no room service

the breakfast was

great food selection in both dining room and poolside

enjoyed very much the pool which is overlooking the ocean & as well the sky bar offered a fantastic view as special when we enjoyed the sunset

room location great as well as room it self, lobby and the bar were breathtaking

breakfast with justine and her team was extraordinary

we used the gym daily and it had a good selection of equipment and the ice cream bar the children loved so they

lots of activities which my eldest daughter anjoyed a lot -- yoga, polates, aqua gym etc

the room service is at the very high level and hotel infrastructure as such is impressive

wonderful modern suites, the sublime restaurants, the infinity pool, the amazing views, the outstanding service, everything

no one in the hotel except the person in the gym

amazed by the simplistic and beautiful design of the entire hotel, starting from the reception, gym, room and infinity pool

we loved the different pools we could go to along with pool bars but our favourite as being all adults was the roof top bar

really lovely staff, pools , spa and treatments were very high quality.

gym and all the various classes were top quality

the best menu was the room service menu but that ment having to eat in your room

breakfast was great - massive amount of options

breakfast was exceptional with everything you could wish for

room service was pretty terrible and didn t collect after food, also breakfast was pretty bad

as a single traveller sometimes overlooked by the pool bar staff over families.

room service was excellent , room was excellent , pool was excellent . food was excellent

the service is great and we enjoyed the use of whatsapp to book breakfast, golf, trips etc

fortunately, the spa centre was just opposite our villa and we enjoyed using its facilities daily

the room service is also excellent, they cater to your every need and they are very fast in delivering

a little shuttle or golf buggy in between both hotels would be amazing

casa oroteanda is a very comfortable house with a beautiful pool and garden

pool, good yard area, parking inside walls

villa, great views, comfy beds, private pool, kitchen equipped with everything to eat for cheap

the pool is not heated so the water is cold in winter but our kids enjoyed it nevertheless.

the garden and the pool were great. daniellla was very nice and helpful.

everything was perfect, nice hotel , good swimming pools, good food.

kids had fun. food was good.

kids splash area was closed for renovations

the general information was that the use of the spa facilities was included in the prestige rooms but this is limited to an hour a day

wifi had constant problems

our child loved the kids and teens club, along with the football and basketball fields, mini golf, and the lively heated swimming pools with djs

we were unable to call for room service as there was no answer so had to go to reception to get a response

pool scene the vibe

wifi

we stayed on bed & breakfast basis & we were very impressed with the quality & choice of food

no wifi

new facility, nice location, clean, great gym and swimming pool.

i like that they bring your drink to you when ordering at the pool bar -quiet

if you like golf

also wish they had made use of the bar on the top floor

lot of space near pools

the several swimming pools, only one was heated and comfortable enough for families with smaller kids

all was good, very good food, friendly staff and nice pools and good gym !

design, despite the hotel been full it never felt busy, lots of space and always room round a pool and the staff couldn’t do enough for you, felt at home the minute we

my son really enjoyed the kids club i would say it’s a good place for

proximity to the airport great pool for the children lovely friendly staff high quality food and drink spacious

the royal level area and pool side service was excellent

breakfast was delicious and so fresh. plenty of choice. with very good table service.

in the royal breakfast/ buffet …

the mini bar wasn’t replenished once, we had to call daily to be given some cartons of water