the view from the room with jacuzzi, pool area, food, people, everything

every part of the hotel is perfect, from the pool areas, to the buffet, the spa, gym and rooms

was perfect just mini bar was empty seems better if at least be water view was perfect and breakfast was so good was amazing

breakfast was great. location was nice and romantic

gym is a plus

there is no area for kids

did not allow you to enjoy pool, please use flies repellent device to eradicate flies

location was great facing the sea front and breakfast was wonderful with lots to choose from.

the gym wasn't too bad either, though as usual, it was stuck away with no real view of anything

pool side customer service could have been abit better as we had to chase staff to order food.

big bonus points for drinking water tap in the kitchen, spacious breakfast counter, a large selection of beach toys, and parking space in garage

a bit quieter in the shared areas like the pool areas, the sandy beach and restaurants including breakfast room, where they had rock 'n roll musicians entertaining the guests

good wifi

the different pools allowed my family with older kids to enjoy a space that was not over run by little kids

room service menu after 12am was poor

the suite was very spacious, with a super comfortable bed and a sofa bed for the kids

breakfast and dinner was excellent with a wide variety of food for every preference

nice friendly staff, gorgeous infinity pool

like cocktails from pool bar filling like you drink water, completely different taste same cocktails in lobby bar

the general information was that the use of the spa facilities was included in the prestige rooms but this is limited to an hour a day

there was no room service, which i understand due to covid restrictions, but i don t understand why the mini

the room service is also excellent, they cater to your every need and they are very fast in delivering

the room service is very fast to bring food to your room and anything you need

to the parking before arrival would have been helpful

introduced herself on arrival and made sure we had everything we needed, oscar from the pool bar was pleasant and professional at all times

amazing breakfast, lots of choice & items prepared by the chef at request.

rest and relaxation was spoilt by very small children

height in the gym is a bit low for certain activities, 5'6 not a problem, and the champagne we received on

the food was delicious, and the facilities from the bar and kids club to pilates and the gym were all fantastic

the rooms were contemporary, comfortable and beautifully designed, with access straight to the pool

o showed around a 2 bedroom pool villa - maybe next year)

inting works) in the area of adults only rooms as well as close to the area of swimming pool on the 5th floor

good wifi throughout site

any privileges like travellers, booked straight via the hotel

we spent the majority of the days sunbathing on the roof terrace pool, super comfy sun loungers with a beautiful infinity pool

speedy wifi

and very comfortable, staff all lovely and the facilities on site were excellent such as pool and gym

could have maybe had a playground for kids as well as the kids club - something for them that was open all day would be good

kids loved the pool and it was not over crowded during our stay

service in pool bar restaurant day 1 was bad. got forgotten.

area for young kids to play would be definitely an asset especially that there is a room on the lhs of the pool

breakfast: exceptional, started with a smoothie

breakfast was great as well

breakfast was served on the beautiful patio between the trees, plants and fountain

reading corners within the peaceful and quiet courtyard of this estate, a lovely and personalized breakfast with fresh banana juice from the family owned plantage or very beautifully restored

breakfast & staff were amazing

families with small kids kept sun loungers reserved although not being used by their kids

a call to room service was totally ignored

was by delivery and rubbish pick up got woke up every morning , the hotel needs a nice chill out bar outside near the pool that stays open a bit

were on the second floor above the gym which when used early in the morning vibrated through our room the balcony was not up to much

lots if loungers, piano bar entertainment was excellent, aqua aerobics classes great choice at breakfast lovely bottle of prosecco for my birthday with

i loved the private pool and the big space in the suite .

we were traveling with our family (3 kids under the age of 6)

made reservation with private pool

our suite is spacious and equipped with everything necessary for family holidays with kids

beautiful view, the spacious suites and balconies, the staff, the gym/padel tennis, the food, the breakfast boxes delivered to your room so you can enjoy breakfast

pool area was really beautiful; the staff super friendly; the food was delicious; very quite area -

golf services very poor

the little things they do like when they see you leaving your room and offering you a lift in the golf cart to reception and just seeming to genuinely care if you are having a good stay

breakfast & dinner you are spoilt for choice

pool area is amazing

it was perfect, the rooms, staff, pool area and restaurants were amazing

& professional staff, lovely facilities especially the pool & gardens

the hotel has several swimming pools and bar areas

leaves all over the pool area

ke g&t) cos it's a 5* hotel

looks like they really want to charge you for any

staff are amazing, rooms lovely and very comfortable, great breakfast buffet - i counted 8 different types of milk

th impressive sun set view)

the gym is equipped with new machines and is really high-class gym

buffet lovely pool and loungers great free entertainment from activities team good onsite gym comfortable large

dinner, pool complex, room service

comfortable bed and, very high quality wifi

everything from ordering room service to booking a taxi worked fine

- the room service menu was not available in the room, and the app did not work

eating breakfast and dinner in the open air. and lunch too, always a special experience for us.

breakfast was plentifully

piece of cake in our room for my mum s birthday, kelvis from the buffet and alejandro from the bar on the rooftop

gym lacked equipment

great breakfast for a fab hotel

gym was very small

wifi coverage wasn t great around the pool area

clean rooms, friendly staff, good quality breakfast and amazing pool

wifi, parking, baggage weight machine)

i used the spa and that was lovely i had a massage and it s been one of the best i ve had

fabulous - staff so so helpful, room was lovely, breakfast was gorgeous - definitely will be staying again

lovely pool area, lovely spaces beautifully decorated

hotel is amazing for families with kids

kids activities are so good and stuff is really helpful.

noisy in the night, breakfast could vary more, kids club for youngest lacks slide or a swing set

kids club staff were outstanding & the hotel was exceptionally clean

my apartment was tastefully furnished and kitchen area was very good with everything you need

pool bar in a nice sunny location

also present a small gym hall with a few equipment

pool wasn't heated. no washing machine facility

would be good to have more seafood and to have good spa service would be the best.

i really enjoyed the pool bar and sunbeds

it's a fully all inclusive hotel with breakfast, lunch, dinner and a snack bar throughout the day that has lunch style food

didn't expect it to be so full just before kids holiday in october, but i didn't mind it actually

is especially good for families with kids because there is always a nice program for them every day

staff was very friendly and it was very clean i defently will come back in summer with my kids.

would have liked a room coffee machine. could do a little better with pool bar food options.

very nicely organised and we were offered a great selection of activities in the hotel (swimming pool, gym, game room with a pool table, etc

entertainment for kids and adults in the evening was

a little water park with some slides for the children:) the nearest beach is good, with black sand, small

we used the exclusive roof too terrace which also featured a hot tub and a smal self service bar area which was free of charge

nice pool areas

at the check-in location breakfast gym cleanness of the room comfy mattress and pillows great view from the balcony bathrobes heated

think there should be a waiter/waitress going round pool area

food and pool area, great location beach on doorstep, comfortable room very clean, excellent customer

loved the breakfast

there is lot of water sports in the pools and they have some shows for kids in the lobby which is pretty cool

a great hotel, surrounded by a golf course

they lent us a kettle for the baby milk, the food was delicious and our room had the view to the pool which was just perfect

pool is beautiful, the whole property is really cool and excellently kept, staff is super nice

we do recommend it, definitely, also for its very complete and tasty breakfast

the room also featured a well-equipped kitchen, which i didn’t use as i opted for the all-inclusive package, an excellent choice as the

the kids pool area is especially great for families visiting with kids

our apartment was fully equipped with all kitchen items and large size refrigerator so you can prepare your own meal if you want

hotel contains multiple swimming pools for kids of any age as well as mini water park

the 4 kids that were with us loved the place

spacious quiet great breakfast helpful staff

food in the hotel was amazing , it was a buffet style for both breakfast and dinner lots of choice both hot and cold food, the food just didn

priced, bad wifi, noisy music by pool, uncomfortable beds, no table to put laptop in and sit down

spa services and staff were exceptional

great breakfast and dinner. extremely helpful staff, clean room. close to the ocean.

the view. the swimming pool was perfect to rest after a long hike. the mood.

place with great view 20 minutes from puerto de la cruz warm indoor pool heater and warm blanket in the

good breakfast, the pool and public transport nearby really added up to an exceptional experience

rooms, very peaceful, has a lovely pool

swimming pool 24/7 open