the pool is not heated so the water is cold in winter but our kids enjoyed it nevertheless.

casa oroteanda is a very comfortable house with a beautiful pool and garden

pool, good yard area, parking inside walls

villa, great views, comfy beds, private pool, kitchen equipped with everything to eat for cheap

thing that we knew beforehand: the children would probably have spent even more time in the pool if it was heated

breakfast was so nice with too many choices i ve gained 5lbs

staff extremely helpful an polite exceptionally clean room service fantastic great food an plentiful with good selection pools are fantastic an very

if you want to use the wifi - be ready to put in your passport info for the registration and it still does not work

hotel and room, good breakfast, many nice pools, friendly and helpful staff and many activities planned for different

priced, bad wifi, noisy music by pool, uncomfortable beds, no table to put laptop in and sit down

i liked that there was little kids pool for small children and that all of the rooms on the ground floor connecting to the pool

the gym was great

my teenage son also made good use of the gym

new facility, nice location, clean, great gym and swimming pool.

also wish they had made use of the bar on the top floor

gym is very poor, old equipment and u can’t use till 9am, which for me meant missing breakfast

which was beautifully designed, neat and clean with all amenities and a fully functional kitchen

breakfast was delicious and a very wide verity of choices

hotel contains multiple swimming pools for kids of any age as well as mini water park

close to everything needed, breakfast had great variety and very yummy

we didn’t miss anything - great food, great staff, amazing activities for adults but also for kids

the facilities are great, including the pool and gym

loved the variety of food in the buffet restaurant for breakfast and dinner

great location next to the sea - nice breakfast with a lot of variety - 5 star gym - nice personnel - nice activities during the day - nice bed, shower and hot tub in the

staff at the spa were fantastic and the massages were great

in the royal breakfast/ buffet …

the pool areas were very comfortable; the royal level area has cabanas and day beds and nicer loungers

spa staff never actually seemed to be there so nobody to talk to about services etc

breakfast was delicious and so fresh. plenty of choice. with very good table service.

the royal level area and pool side service was excellent

kids pool was absolutely freezing, bigger pool was ok

siam water park is only a 20 min walk and the beach and beachfront with a range of bars, restaurants and

continental breakfast for all needs, vegan friendly

helpful staff lovely pools spa gym etc

there is a hookah lounge, smoke cafe , supermarkets , japanese restaurant , water park and much more very close by

allowed at breakfast and lunch but not at dinner, slightly inconvenient sometimes but not a deal

gym was okay, but a few of the cardio machines have seen better days

ple beds) and customer service

our room was located in front of the pool so it made it super easy for us to go the pool and back to the room again when needed

breakfast was very nice lots of choice and food cooked fresh by chef in front of you

lots of activities available and gym was excellent

very nicely organised and we were offered a great selection of activities in the hotel (swimming pool, gym, game room with a pool table, etc

- the hotel and the surroundings, staff, overall experience, great place for holidays with kids

to report apart from the main swimming pool was freezing

pool party for kids at late evening/night and many others, can't really list everything

be more variety for children as my eldest is a fussy eater and there wasn't a great selection for kids

great hotel and food was very good , very chilled out and the kids loved it . view was nice too

pool, dinner breakfast

great for kids and spoil with some music for a change !

food was lovely, bar had all named spirits

nice staff, great breakfast, good cleaning, comfortable bed, a kitchen with everything you need.

big and comfortable room, great staff and beautiful pool; excellent location as well

was not allowed to play with balls or inflatebles in the pool, even though there were only kids in it playing

it will be expensive but you get 2 huge bedrooms, 2 shower rooms, massive lounge kitchen area, and 3 patios with fake grass, 4 sunbeds, table and 6 chairs

loved the salad and the cocktails at the pool bar

size of rooms - very large heated pool location

we had an excellent view from our room to the pool & sea but noticed the hogging of beds was a regular occurrence

they played well with kids and are great for people with kids

nice pool area, plenty of sun chairs.

staff were just lovely, they were so helpful, kind and great with kids

beautiful pool grounds and the snack bar there was actually tasty

poor communication between spa and the front desk

the gym could have been a bit bigger, for a hotel of this size.

everything! perfect hotel! amazing spa, great breakfast!

snack bar is paid regardless all inclusive

not many good sports channels either -if you are wanting to use the gym here, note that you have to reserve a session in advance as the gym is only big enough for a

i visited the spa and had a treat which was amazing

kids club and animators are the best

sun-beds at the pool were always taken so we weren t really able to enjoy the pool during our stay

wifi did not work.

there is also an area reserved for kids

we just went to eat out or ordered a room service - it was surprisingly

good bar , gym facilities and kids club.

everyday the pool bar staff offered everyone a free drink around the pool which was a really nice touch (this was (+) the poolside bar is fantastic, and whilst we chose not to go fully inclusive as we like to explore local (-) be also aware that there re too many bottles in the fridge mini bar and bottles may fall down on the floor (-) bar area was also a bit disappointing (-)order some drinks in bar always asking room number with signature (-)- first of all shelf in shower cabin and bidet in bathroom and strange that the really so good bar in the hall has perfect drinks (+) best buffet food i've ever eaten bar none

excellent for family’s with small kids (without being in ur face), couples, older groups, and it is close to everything u could want,

underground parking was real game changer

we would also recommend to divide the pool area into two zones: adults only/families with kids

spa dispointing steam and sauna were not in operation and no disabled access

we all loved the gold room service and the free snacks etc in the upstairs pool area weee a real plus

young kids were aloud in the jacuzzi unattended

the kids club is amazing with tons of things to do for the little ones

the spa is missing a trick as we would have stayed all day but felt there was no drinks service

serenity, tranquility, excellent facilities, kids happy, parents happy

didn't use the spa or any of the other facilities

perfect location,beach , fresh water kids pool, nice breakfast.

helpful staff great facilities available if you wanted them eg pilates reformer, padel courts, gym, massages pro active approach to ask if everything was working for us we really enjoyed our

we stayed in 2 bed suite with private pool and beach area

if i didn't have the kids with me, it wouldn't have been a big deal

food was provided on a room service basis

quality of the accommodation, the staff were lovely, room service was excellent and very quick and the food was lovely

i didn’t have breakfast this time but it’s always been excellent

breakfast was delicious one of the nicest and best quality brealfast buffets i have eaten from

loved the pool, spa and bar to watch the sunset

the spa is also incredible

spending almost a week at the hotel we asked for a late check out and we were told we had to pay €50

excellent pools and great pool with slides for kids

kids club staff was a1 - special thanks to them

4 star hotel should have wifi in the rooms only one english speaking tv channel available is not 4 star the restaurant is

h floor)

ee) water

breakfast and particularly justyna who makes such a great greeting every morning that creates

lots of activities which my eldest daughter anjoyed a lot -- yoga, polates, aqua gym etc

breakfast is a must

could have maybe had a playground for kids as well as the kids club - something for them that was open all day would be good

staff are friendly, good breakfast choices, kids area, pool, design of resort

speedy wifi

we didn't go to breakfast but only ate on the restaurants in the evening and sat by the infinity pool in the afternoon

gym and all the various classes were top quality

is what it s trying to be - amazing place to enjoy all the perks of what it s offering for adults

fantastic restaurants, pools, spa and gym

new quality bar beautiful rooms beautiful facilities 5 star

the pool area was lovely with comfy day beds and never full during our visit

we didn’t have breakfast but the lunches were delicious, although the menus for lunch and dinner are quite limited

pool, gym, spa, restaurant

) to the service we received at the bar and restaurant

excellent quality breakfast and room service food

breakfast, staff, facilities & inclusions were amazing.

notwithstanding the hotel being five star, we found the restaurant and bar to be quite pricey and the hotel was quite a way out of the town so if you don't have transport

friendly staff and manager was great only down sides are lack of a bar for a drink after dinner in the evening which is sad as the restaurant and food is excellent

introduced herself on arrival and made sure we had everything we needed, oscar from the pool bar was pleasant and professional at all times

kids splash area was closed for renovations

friendly staff and great kids club

spa was not free, but the total price comparing to other hotels with free spa is lower so it is

in the hotel was excellent from reception staff to restaurant staff and bar staff will definitely return had a fantastic

staff is nice, the terretory is huge, many pools, kids are getting crazy with water attraction

we were unable to call for room service as there was no answer so had to go to reception to get a response

personally would have liked something a bit quieter in the shared areas like the pool areas, the sandy beach and restaurants including breakfast room, where they had rock 'n roll

for the last 5 years as a great place to chill out and backround music playing along with the spa awesome

kids are everywhere

rooms were spacious and beds super comfy