bar available with reasonable prices

the room was comfortable for our family with 2 kids

were no noisy kids running up and down the corridor this time for most of the night

gang of kids in the car park running about on evening, bit worried about my car but checked later it was ok

great location for pontypool. staff friendly and clean rooms and bar area etc.

room we had was straight under the exit door which was a little annoying with small kids falling asleep early but i am just picky here as i need to write something

staff was very frendly , the food was excellent, our room was very comfortable plenty of car parking space

good parking, rooms were very clean, great beds, good shower, very nice breakfast, and we got a wealth

great, free parking we were not planning on returning but stayed an additional 2 nights on our way back through

free parking close and side entrance for guests were a bonus

gym looked good

the staff was very friendly and helpful room was great and the bar food was amazing

the bar area is welcoming and customer friendly

the new gym equipment was big surprise and looks very professional

breakfast was lovely, lots of options

hotel was clean and tidy and had a nice pint in bar area

as i had to go into a bar where people were drunk and vaping inside

the bar needs updating to be in line with the hotel rooms.

bar chap was really friendly sorted breakfast and showed us our room, breakfast was excellent and

lady at the bar and breakfast area were welcoming and friendly

late check out

room was clean and the £10 late check out fee to stay until 5pm was most welcome after the marathon

big free car park, gets congested close to the hotel but masses of space at the far end

it was such a waste of money the bed was not comfy the bathrooms are the size of a laundry basket staff were rude as

we had tao rooms but was going to a festival so needed early check in

excellent bar and good choice of beverages

breakfast good, setting out good, staff always on hand

kids squealing in the pool at 9pm, needs to be a cut off time for children using the pool, not any

re wifi, there could have been a ticket code

i was on business and it was a perfect location food in the bar area was excellent

it was pleasing to have free safe parking on site the food in the bar was good and great value for money

bar downstairs also serving variety of snacks and food, we did not eat here but menu looked good

car parking was great to have too

it s a lovely hotel downstairs is a bar and restaurant

great room, very comfortable and clean. lots of parking available.

the bar closes a little early.

hydro pool has issues with the jets

the spa, pool and gym are a real bonus and the menu and service in the restaurant are

the pool was on the cold side so couldn t go in there.

swimming pool gym cleanliness view in the hotel

guests were a bit noisy, kids especially letting bedroom doors slam instead of closing them & shouting

really lovely rooms and very nice breakfast too

breakfast was really delicious and staff very friendly and helpful

family room is big and our kids got their own proper beds

beautiful breakfast

thoughtful honesty bar for a gnt with a book

excellent breakfast

all you could want for including a fantastically stocked bar and gorgeous breakfast served with a smile, everyone we met were lovely

fantastic breakfast and really nice, quiet room.

whole of the property is spotless and the breakfast was amazing

the staff were amazing and went above and beyond, especially with our kids

breakfast was good, a bit more variety maybe. location as expected

breakfast buffet was brilliant my kids really enjoyed it

helpful staff really good room, comfy bed, good shower spotlessly clean great breakfast and bar meals excellent

spotless hotel, staff very friendly. breakfast was fresh.

he keeps or so well and the bar staff are allways happy to take of the

we ate saturday evening 25th january 2025 the steaks were exceptionally good meals gois choice of bar drinks at reasonable prices morning breakfast was worth having thoroughly enjoyed our stay

didn't get the bar staffs names, but they were so friendly, welcoming and helpful.

food in the bar was fantastic and great quality food

room very comfortable and quiet. good quality breakfast. excellent ev charging facilities.

there was no communal lounge or bar though the manager informed that the hotel will be accommodating a bar very shortly with the

there is a bar there and very reasonable prices, the staff are helpful, polite and friendly

awsome breakfast comfortable bed friendly staff and a bar which was unexpected

bar and quality of breakfast

it's a b&b hotel, so no lunch or evening food but they are just having a bar installed

at s what i had)

breakfast was delicious,plenty of choice

kids

far from anything but wasn't described like that, when we arrived they didn't prepared beds for kids

facilities, very clean, friendly staff, free parking, good price, couldn t fault it in any way

very lively bar area with a lot of functions and live music

very adequate breakfast and very friendly staff

good breakfast and decent 'pub grub' diner menu

cleanliness, breakfast and accommodation

the breakfast was out of this world as well

free wifi

wifi works, not quick but works so i can work

the owners were very accommodating as i arrived late and they were happy to arrange room service for me

our kids slept on the sofa bed and were very happy with it

free parking and wifi

the kitchen was very well supplied

having stayed in landmark trust properties, it was also nice to have the tv and wifi

wifi and freeview tv

has been converted into a cozy comfortable self contained flat with modern conveniences including wifi & a lovely log burner

inside had everything you could need from a fully stocked kitchen, log burner, tv, washing machine etc we arrived to find a lovely welcome basket with wine,

for a group of friends on a golf weekend

early and very helpful staff worked to prepare the room for an early check in for me

were granted an early check in

friendly staff showed me my very comfortable room before going into the bar to listen to an excellent band

my car battery died and the gentleman from behind the bar helped me with the jump leads to start my car,he was extremely helpful

breakfast was lovely

best breakfast so far

the bar area was locked so had to leave with cleaner

lovely atmosphere in the bar all day

great bar meal too with excellent

super helpful staff, lovely warm bar area and room was warm. clean.

food and beer selection at the bar also very good

didn't make use of room service as we had dinner reservations prior to arrival, but the menu items looked delightful

catered meal was very poor. laundry and parking expensive

facilities were brilliant , breakfast was plenty and lots of choice wouldn't hesitate to stay here again

only choice of 2 unhealthy options for kids supper so we went out to eat - sad in this climate of childhood obesity

amazing room friendly staff nice health centre and gym

machine could have been more full, there was hardly anything left in there, also we opted for late check out and the cleaners where quite loud at one point

reception was extremely helpful throughout our stay and even let us have late check out for free

staff really helpful and we even got a free late check out

at check in we were informed that late check out was only £5 and we could pay this when we returned from our night out

2 different members of staff granting a late check out and confirmed, we still had someone come into the room to question why we hadn't

travelled with friends and kids

but when you turn up for breakfast they o it take two vouchers and seem to not charge for the kids

super staff comfortable bed nice bar area what's not to like

the bathroom and tea/coffee amenities were well stock and there was free wifi throughout our stay

but when you turn up for breakfast they o it take two vouchers and seem to not charge for the kids

the pool wasn't included in our booking, we had to pay extra to use this facility.

clean comfortable good spa and central

facilities, lovely pool and kid friendly

hotel was extremely comfortable and the spa facilities were fantastic

large room, very clean, great room service and friendly staff!!

early check in as requested

the staff happily stored our bags and off we went, we checked back in later and once in our beautiful room noticed a note on the mirror wishing us a happy stay and hoped

breakfast was better on earlier stays at hotel

great location, nice room, friendly staff, 24/7 gym very unusual but great. nice bar too

take breakfast at hotel restaurant took coffee at the coffee house on site , unfortunately didn t have

kids toys on staircase and playing on the stairs

viously knowingly) next to a long-stay family with kids, with other long-stay families in the corridor so kids running up and down

we wanted room service

decorated room was big and very clean and warm equipped with all we needed staff very pleasant room service was great and on time will definitely be visiting again bonus was very close to

everything apart from the kids

room above had numerous kids staying

a lot of kids running around without parental control.

perfect and kids option

were so lovely and friendly, accommodated late check out for me

- from helping me sort out car parking for a client i was meeting in the morning to agreeing a late check out as a result of the meeting and all with a wonderful smile and can do attitude

free wifi available throughout the hotel

we ordered room service a few times and it was very quick to arrive

room service

waited a long time for my room service meal 45 minutes

value and top quality room service food

was amazing, lovely pool and sauna area, the food was to die for, cooked breakfast both mornings it was heaven, lovely place to visit

facilities in the hotel are fab for kids

immaculate, good customer service, spa pool facilities excellent

clean. convenient. swimming pool and spa were good. breakfast was good.

amazing location nice hotel bar very reasonable priced room

high speed wifi

that there was no bar fridge in the room. would have been brilliant.

basically a kids room with no windows whatsoever decorated in a star wars theme

no room service not a great welcome