room is large with a small kitchenette, sufficient for morning coffee and small breakie

kitchen is big and the owners were very nice

loved having the full kitchen

comfortable room with kitchen close to beach walk very clean with lovely9 touches with towels

did like a suite like with kitchen and utensils

got a executive suite with the jaguzzi and two bedrooms plus kitchen :) so grateful

the bar fridge in the room could have had a little freezer section.

great sized gym

i could be coming back more hope your gym facilities could soon be open.

not sure about sharing swimming pool with kids taking swim lessons... seemed awkward

no room service for food

pool was too busy

staff and room were great - pool awesome - some food choices needed work but overall good.

i also appreciated the restaurant choices and lots of free parking at the hotel

underground parking was nice , everthing was accessable , restaurant, casino, spa

it would also be nice if the guest can use the facilities in the kitchen

many great things to eat at breakfast, very comfortable kitchen and our host was very kind and attentive

tea and coffee was available in the kitchen and in your room

the room was fantastic, very comfortable. we were surprised that it came with a full kitchen.

no gym or pool but who needs that with ocean across the street

there room was clean and loved the kitchen and large bathroom

no pool

no breakfast included, and no pool, but excellent location

house, had kitchen, laundry facilities, clean and tidy, in a good neighbourhood

we were even able to do some laundry and relax

chinese guesthouse easy to use utility( wifi,dining tools and laundry facilities) nice

easy to deal with welcoming they have everything organized mini kitchen laundry room they have games all the information you need for your stay and traveling, the rooms

laundry

there was old laundry from a past tenant hanging in the bathroom

great location. laundry facilities were helpful. lovely garden out back.

comfy rooms, outdoor pool. shuttle to and from airport.

for taking the sky train to the waterfront and for getting to the airport fairly quickly via the shuttle provided by the hotel

no airport shuttle, no slippers

was a strike so the hotel shuttle wasn t running but we didn t know so stood outside airport for quite a while

advertised as having a shuttle service to the airport, but did not

breakfast is included as well as shuttle to the airport,thank

the breakfast was good and the room was perfect my bed was big and had fresh bed sheets

shuttle bus

was a great little hotel the staff was very helpful and the breakfast was just right to start your

wish there was laundry available on site - but not a necessity.

due to covid there was no continental breakfast but they packed a great little to go bag filled with all kinds of goodies which was

staff, excellent shuttle service and comfortable king size bed

there is also a free shuttle service to and from the airport

good hot breakfast. close to everything. underground parking.

convenient! shuttle service was great

free airport shuttle and close to airport. good sized family room. pool open in march!

noisy partying in the pool that went on until the early hours of the morning

room, a tad costly, but made up by the shuttle service to yvr that operates twice hourly all day and night

however this hotel never provide the free shuttle services to airport anymore

bar & dining on site

room smelled like a pool, it was that clean and smelled fresh

the pool was closed on our second night which was disappointing but out of their control.

the jacuzzi, the pool and gym room!

such as a deposit and pet fee, even though i told them in my reservation that i was bringing a pet

there was guest laundry available

spent two nights there with my kids and a our (big) dog

close to shops restaurants and the canada line. good late check out policy.

i liked the bed, the gym and the location.

supermarket across the street, gym, free shuttle, super comfortable bed, nice shower, small fridge, kettle, microwave

gym is relatively well equipped

booking made 20th june a request was made for a late check on departing day which was confirmed at the time of the original booking

the attached restaurant was very convenient (i had both room service and ate in the restaurant), very good food and lovely staff (+)the restaurant attached to the hotel had really great food and also did room service! (-) was told there was no room service for breakfast but there was for dinner (+)spacious room, room service (+) the room service that comes from fogg n' suds was fast and delicious (+) room service provided good food at reasonable (+)the convenience of the restaurant, room service, location (-)room service would be nice

comfortable, clean room, great shuttle service (as others have said, they ll call a taxi if the shuttle isn t available) (+)great shuttle services. great restaurant and variety, clean comfy beads! (+)want to give a huge thanks to the shuttle drives on the date of march 12th( 8:00 pm pick up) (+)great beds. nice staff. airport shuttle. (+)location, very clean room, service , shuttle to the airport, very quiet . (+) shuttle service very efficient (+)very clean great location on time shuttle (+) and is always a pressure to have a free shuttle to the airport (+)clean, airport shuttle, nice staff.

i planned to do laundry but washer/ dryer was out of service then internet was not working as expected

free airport shuttle, on site bar and restaurant, comfy beds

room was okay, the only issue was the kids next to our room crying all night long, and we could hear it

early check in no problem ud83dude0a

allowed early check in and paid cab fare to the airport for an early flight.

the laundry needs attention.

friendly staff & loved the shuttle bus service.

did have a microwave for guests but it's in the laundry room

my last name wrong for wifi access so i didn t use it

sports bar on site, but kids weren't allowed in which was disappointing as they had some great food deals

free access to a nice gym, club 16, central location to several restaurants and shopping

no room service late at night.

the pool with slide was great for the kids, and overall a great layover hotel very close to the airport

it was great location for flying out the next day, and i like the late check out

made to feel welcome, very reasonable rates, rooms beautiful and clean the bonus was the swimming pool- we were soon enjoying that

side by side) but we had 2 rooms on 2 separate floors, not ideal for our family 6 with young kids

but it was clean, good value, pool and hot tub so overall satisfied

like a bunch of new immigrants to canada were living in the hotel making the lobby chaotic, kids playing on the elevators

missed my breakfast as i had an early check in

nice to have a free shuttle to yvr

good location with free breakfast. staff are all very nice. room is clean and comfy.

great staff. early checking and late check out.

early check in and late check out

great having a guest laundry facility

we also used the gym, a nice mix of equipment

the gym looked good however i wasn't there long enough to try it out unfortunately

the provided breakfast was excellent, with a multitude of choices

great hotel/convenient shuttle service/helpful staff

it has a large gym, pool, spa, large change room and shower facilities

received a voucher for declining room service each day, which was fine because i normally don't need anyone conducting room service

kids like the pool

didn't have breakfast

tv system outdated, no streaming services. gym a bit lackluster.

breakfast was great

location from the airport, the taxi that you paid for after hours as i arrived after 11pm, the breakfast was delightful and homey with a good selection and the proximity to the sky train for the

breakfast was great. all as expected. very good service. shuttle service excellant.

near the bridgeport station, free breakfast, free shuttle bus to the airport. good.

the breakfast and the shuttle

the staff were super helpful with early check in and luggage storage

loved the 24 hour gym and beautiful heated

it had a swimming pool and shuttle service from airport and the shuttle was more like a personal driver service

the pool, hot tub and gym facilities are awesome and have a great view of the city

to airport with shuttle; spacious and beautiful room; close to good late night dining

good breakfast. shuttle service prompt.

the breakfast was good - very close to the airport for early flight. clean hotel and comfortable

good breakfast. shuttle service prompt.

nice breakfast

kids loved the breakfast waffle maker!

great stay , loved the gym at the top of the building

gym was bare minimum. a little dated. a bit pricey

comfortable beds and pillows, tub, indoor pool and gym, close to yvr airport and richmond restaurants

very quiet, easy 10 min walk to the outlet shops, the bar and grill adjoining is superb - a lone traveller sitting at the bar is made very welcome

a playroom in the lobby, meal choices (limited for kids under 2-3 years)

the gym could have more equipment or updated equipment

complementary breakfast and comfortable rooms

the breakfast was

there is an indoor pool and hot tub which makes your stay that much

gym was good but can do with a bit more space and equipment.would not say i didn't like it

bed and bed linen are amazing, great toiletries, awesome health spa and the lounge restaurant is to die for

bar with great music

so helpful, friendly, kind and welcoming: at the entrance,, the front desk, on the phone,, the room service

the dinner and breakfast we ate in their restaurant were perfect

why they need to charge for wifi

didn t do room service unlike my previous hotel

movies on demand, white spot on site, room service, every staff member had a smile and hello

no room service

to the port and don't want to have to schlep your luggage any real distance, arrange for ship shuttle

wifi kept going off

no pool or breakfast.

not clean rooms and did not advise in advance of this or the closure of the pool

hotel, outstanding location but was disappointed that there was no pool

wifi was very slow this time, although it was fine last time i stayed a couple of weeks ago

is no room service, after the first day stay, there is no towels to use, no soap to take a bath and no

attached bar to the hotel has some weirdos after 10 so i would stray away from that bar at

a bit too noisy in the wee hours from the bar downstairs.

staff, requested a late check out that was agreed to, train station very close, nice little pub/bar next door

nice good old placecwith a bar and unique patio

there is a bar and restaurant downstairs which was convenient

sad the pool was still closed

nice quiet area outdoor pool and very helpful staff

small gym and laundry rooms came in useful

laundry machines available if needed

lived in this hotel with our kids for 8 days, and everything was great

gym facilities adequate for a great workout

gym and pool are small and staffs were on strike so no daily housekeeping

the location the pool/hot tub the bed in the room

swimming pool was overrun by noisy kids right up till 10pm

clean. comfortable. quiet. very helpful staff. got an early check in.

the pool was nice.

had a great swim in the rooftop pool.

spacious light rooms with nice facilities great restaurant and bar nice pool and gym

the hot tub and pool were lovely

pool and gym facilities are very nice

view! of the mountains, quiet, nice staff. laundry, gym

very helpful- maira at the desk is extremely helpful and resourceful they have a decent working gym

hotel that really needs a renovation the swimming pool and the spa are located in the parking lot

rooms great staff and good emenities such as spa pool and sauna

there washer and dryer were done so i couldn't do my laundry, and still didn't have it fixed 2 night stay, everything was closed sauna, laundry room,

rates through booking online walking distance to places to eat and relatively quiet the parking was great and

good tv and wifi

continental breakfast and coffee were included and it was what we expected

we reserved two rooms with kitchenettes and king beds but only got one of those rooms, the 2nd was a queen bed and room wasn't

my room and the wifi were great

room had a kitchenette so was convenient

the room was old fashion and has small kitchen area.

have had air conditioning and kitchen cupboards and counters could have been repainted; pipe wrench was used for tap on kitchen

toilet wasn’t working, towels had stains and strands of hair on them, no tea towel in kitchen, lighting in lounge wasn’t great, no aircon

pictures should tell all , the kitchen should have been finished being demo'd , what a mess , electrical wires hanging out of the

the room is so clean, the swimming pool and hot tub is warm and cozy.

was disappointed the gym was closed

i wish the pool has been open.

the kids (and adults) all enjoyed the pool and it was a safe friendly environment

pool area is old

laundry was also in the suite which was nice

found the kitchen to be a little outdated

was great and with a two year old, having the kitchen and a requested later room cleaning allowed our baby to keep his sleep scgedule

the kitchen was set up well

we had everything we needed: the kitchen equipment, the hairdryer, the iron

everything from the staff to the room to the pool

comfortable bed, the pool and hot tub area, friendly staff, free coffee, continental breakfast, was given free stamps

it has a pool and gym which are reasonable

items during the breakfast was extremely non-polite, she didn’t know how to talk to kids

wish there was assorted breakfast on different days, same thing all 3 days

later so did not make breakfast

the renovations to the gym was great

excellent customer service and great breakfast!

pool was closed

great hot breakfast and leisure pool

they also had a swimming-pool and a hot tub

the gym was clean

another thing was that the room smell to pool chemicals

i liked the gym equipment. the front desk staff.. especially jake were courteous and kind.

bright and sunny. friendly staff. relaxing swim in the pool.

105 was noisy due to closeness to laundry rooms

staff; nice little spa with sauna and hot tub; clean room; parking close to room; 2 minute drive from wall mart; nice

not sure if it’s because i booked with a discount, but i was given a room right next to the laundry room, which was very loud throughout the day and night 11:00 pm the washing machine was

well equipped kitchen area with everything we needed for breakfast preparation

of 50$ per night we moved to a super comfortable apartment with large living room with sofa, kitchen, bathroom and separate bedroom

no breakfast

no carpet in the room. clean pool and hot tub. chinese food for room service.

was no breakfast because of covid-19 and we had to put our own luggage onto the cart and push it along the

a must i drive a truck in a trailer very inconvenienced having to drive it and park in a denny's parking lot just a fact of no

the in-house restaurant offered a fabulous, great-value for money, buffet breakfast

safe or microwave in the room and no breakfast included

wifi ketp cutting in and out

doors so loud), laundry, restaurant

it has a pool

room service was difficult to get hold of, managed to get them on the third try at around 5 but no

gym was pretty poor

room has it's own spa bath

wifi was not great; did not realize until this survey there was paid wifi which i would have opted

no laundry bag - i usually out my dirty clothes in

dirt around the kitchenette sink rim was noticeable

is clean with bar table is awesome easy to get sky train , only 10 mins walk close to bentwood

the hotel s gym is very small and basic

room with a queen size bed and jacuzzi tub, hot tub by the pool was one of the best, temperature, pressure was almost perfect

tried repeatedly to get room service on a wednesday night and it took over an hour to get through

however the worst part is the bar that all afternoon and evening was blaring out base heavy music which even on 11th floor was

ablusions were aesop and mini bar used had great local gin.

location, walkable to downtown -loved the hotel, modern and edgy feel, some great restaurant and bar choices too and friendly staff

free breakfast offered was for in room dining

service, clean room, excellent room service and jw spa staff

rly check in made possible

told me to leave my laundry at the front desk by 8:00 am if i wanted the same day service

shuttle driver was excellent we had a group of 7 and lots of luggage he did a great job getting us

i really enjoyed my breakfast and the staff in the dining room were very efficient

it s also about a 17 min walk to the free shuttle bus to capilano park which was so beautiful to visit

the laundry room and kitchen were an unexpected

kitchen and laundry facilities on offer were excellent

into the adjoining whitespot restaurant and bar on our way back to the hotel and was shocked to watch a mouse run from the rear of the

equipped kitchen in the penthouse meant could save on meals

friendly staff, on site restaurant, parking and laundry and shared kitchen were a bonus for a longer

the nice and helpful staff at the breakfast

towels in the gym and i asked a maintenance man where to find them and he said he would request some after we

the breakfast, especially travelling with kids

location roomy great breakfast

room had a fridge and microwave so we were even more delighted to find it actually had a little kitchen stocked with dishes etc

i like the property, lots of restaurants and bar near .

breakfast, bathroom tub and sink were not the cleanest, beds were fine, some guest had laundry clunking in dryer at 6:35 in the morning, a little early perhaps

nlocation value for money in an expensive city parking at a cost but convenient great laundry

great location, facilities are fine for the price, allowed late check out

should be small bar fridges in every room

the hotel's impressive facilities, including the pool and gym, provided a delightful and relaxing stay

great staff also allowed us to use the pool and hot tub before checking in.

was so welcoming and accommodating, from the early check in request, to front desk and even the bellman getting our elevator

room with 2 queen beds was very spacious, very clean and well maintained

staff should have alternative laundry rather then using guest laundry, especially when there is only 1 machine and 1 dryer nil

we were allowed in earlier and also had a late check out, which was very nice and helpful

perfect for longer stay as you can cook in the communal kitchen and use the on-site

no gym and swimming pool

gym and kitchen facilities are great

had dishes, silverware and pots to use in their kitchen

room service is not available on event nights.

eye rolling servers when they saw you walk in with kids

out to sid & front desk staff, who kept the pool open an extra 30-mins so the kids could have a late nite swim after we got back from our concert

we were next to the elevator, and i didn't realize the gym was closed sat evening and sundays

since i was a solo traveller, they upgraded me to a king suite and granted me a late check out

big room, full kitchen

shower, great value for money, we chose this because of kitchenette and plenty of space and guest laundry

have been put in rooms with a queen bed , as we came as couples, room service would have been nice but didn't know the restaurant wasn't open

gym/pool/hot tub were great, loved the restaurant, check in/check out was easy peasy

was wonderfully accommodating for an early check in