wifi was intermittent at best.

room service fast and efficient food was excellent... staff were very nice

very clean, big room, comfy bed. ideal location for the trip away. good car parking facilities

hotel is centrally based between glasgow and edinburgh with parking on site

very difficult to fault anything about the hotel, i guess the gym is small but has good equipment so can still have a decent work out

more light in the bar area and bedroom

stayed on a saturday night so it’s to be expected but the bar / function rooms were very loud and rowdy until about midnight

collette on reception and later on bar work, was so warm, kind, friendly and helpful that we instantly felt relaxed and at home

food in the bar excellent and a good pint

good food and a nice bar area

a pleasure to stay at this hotel staff on reception and in the restuarant and bar are so

the breakfast was great and the dining either at the bar or in the restaurant was lovely .

full scottish breakfast was very tasty and plenty of it

loved the room and the bar area

room was spotless and very comfortable with a lovely view over the golf course.

buffet breakfast at 9.00am was not even warm.

lovely room great view of lake ,used room service was excellent

was amazing staff very friendly and very attentive and equipped for kids too

easy to get to and plenty of parking

more hotel parking spaces needed particularly when a function is on.

love coming here for a wee night away from the kids to chill

had a good time, very clean , good breakfast, games and colouring for kids at the restaurant, nice people

ideal location, superb breakfast with limited dining offers during the rest of the day.

only thing didn't like didn't take cash at bar and kitchen was closed to order food at tea time

perfect kids loved very friendly

great staff, lovely bar and food. really nice place.

double bed for kids. 2 singles would be better.

clean new location nice gym

so very comfortable with excellent facilities, nice food and bar facilities

and the waffle makers are such a great touch and extremely exciting for both kids and adults

the bay horse was a nice pub, and the bar man was very

the rooms were comfortable and the staff in the bar were lovely

a bar with karaoke under rooms, which works at least until midnight, so it seems that the party is in

bar staff were accommodating and insightful, the beds were comfortable, and the bathrooms were

the only thing was the noise from the bar late into the night.

the rooms are clean and spacious, breakfast is great and there is a nice bar if you want to escape the room for a while

no problem with a late check out

were amazing, rooms are clean and comfortable and breakfast was nice

evening kids was running about corridors sunday am about 6

sofa bed was not the most comfortable, but for kids it did the job.

room excellent, spa bath a plus and very comfy beds. best nights sleep on holiday so far

spa bath was epic. plenty tea and coffee too

all the young kids hang about out side after club shuts

everything and friendly bar staff

also no kids allowed in the bar past 7pm

parking is on-site, plentiful and free

room service for food of an evening, the bar meals were lovely but order was incorrect twice i had

great rooms , excellent bar area

spa bath amazing always a brilliant stay

breakfast was really good. ordered from a menu and

bar area nice and staff on the bar were all brilliant

the room service and food was above eny thing i've paid for in the past will come again

night ordering room service was like i had ordered from a fast food place

great to have car parking

gym very under equipped

it is difficult for kids to manage and risk getting burned

breakfast

one staff in the restaurant while serving the breakfast on 24th june 2024 was little rude and having bad attitude ud83dude12 towards us

the restaurant has excellent food and service and there is a bar which sells beers that a price that

gary was amazing in the breakfast area, setting us all up for the day with his funny and happy attitude

we loved the use of the jacuzzi and pool also they have a bit where if you forget your goggles you can buy a pair which is good

if you are going to for a golf weekend i would reconsider as the golf course is poor

the room service & food was outstanding & the breakfast was excellent

room was lovely, the wifi was very fast and breakfast was nice

same menu each day with not a great choice, but staff was helpful regarding two 14 yrs old kids

modern, clean, good facilities and excellent restaurant both for dinner and breakfast.

hotel with bar and restaurant

great breakfast and location . excellent for public transport

clean, warm and cosy staff were all very nice. breakfast was superb.

our installation in the town to return to the hotel where we both had a lovely cooked scottish breakfast

good gym facility

lobby was great and kept us entertained without leaving the hotel, bar staff were amazing and the food and drink options were

the breakfast was delicious and complete — the classic english breakfast, but they also had options

good relaxing areas downstairs, kids happy with the games available

quietness, cleanliness of entire area and the rooms, friendliness of staff, the gym facility( small and basic, but we did not expect to find it at all), the location( very close

central location,comfy bed,quiet,easy check in ,gym,quality of wash soaps,

as if this wasn’t great enough i asked if there was a possibility of a late check out as our flight home was 7

entry hall is a bit of a weird space, seemingly open to the public with lots of kids hanging around playing table tennis etc

location, staff, the bar downstairs serving excellent coffee, the common spaces

i loved the free facilities such as the gym + laundry room.

wifi was also well-connected

my full scottish breakfast was served in the morning which was also very good

the rooms were comfortable and breakfast was great! staff were so lovely.

the staff were very helpful as i was late checking and very tired and had room service .

they did not provide a wifi password and it was not easy to find someone to ask

to pay for strong wifi considering prive per night is not cheap i expect full free wifi no complimentary bottled

absolutely loved our stay at the ac mariott in glasgow we had requested an early check in which we got

staff were amazing, especially on the front desk, and the bar staff, check in was easy and quick the room was nice and clean

i would have loved to have more equipment in the gym.

on 4* hotel and for wifi you require that we need to sign up to the benefit program

the staff were very friendly and the the room service was amazing.

wish they had room service for food

the room service and theme was brilliant

the rooftop bar was excellent

room service to be available

location perfect for us, facilities great - ice in corridor, bar on site etc

arrived a couple of hours early expecting to drop off our bags and come back to check in later but we were given early check

very friendly and helpful staff. possibility of early check in.

breakfast was delicious

location was excelnt as was the breakfast

laundry is only open from 5pm and can be long queues

the kitchen is missed !

the laundry was the cheapest i've found in europe - £2 for a wash or dry

had thought there would be a kitchen but went over the street to el paso for entertainment and a lovely steak

thanks again for the help of the laundry coins issue

the location was perfect and the bar was open 24 hours

rsonal preference)

the wifi connection was terrible

room is a little cramped for space, and wifi is really poor.

the breakfast. good wifi for work requirements.

friendly stuff, great coffee, free wifi, breakfast included in the price, great location, clean rooms

firm beds, clean rooms, great location & fantastic breakfast

central and late check out

beds were very comfortable. 24/7 room service/ bar/restaurant. great location. pleasant staff.

nice bar and comfortable surroundings

the central location to shops, restaurants & train station. free drinks & early check in.

love the breakfast options and staff were helpful

was able to get an early check in and have facilities to hold luggage after check out

the complimentary mini bar is

got an early check in which was great after travelling overnight

nice and quiet lovely breakfast excellent

tasty breakfast

the hotel was lovely and breakfast was amazing.

great breakfast, and lovely staff. we had an evening meal too and it was lovely

lovely modern room and very kind staff. the bar was cosy for us too.

early check in was fantastic paid extra however happy to fo that as ut meant we could freshen up

the room, gym and breakfast. clean room

the presence of the gym was an absolute added value

good bar and restaurant

gym is very small with no legwork equipment

the room was very clean and big, had a little kitchen area

great gym

apartments with a perfect location brand-new apartments, everything was clean, kitchen and bathroom facilities in good condition

fabulous breakfast on new years day

there is also a 24hr gym available

the breakfast was excellent even for the kids the choice was very good

breakfast was delicious price was amazing location great helpful staff early check in

our room was way too small for two. we had no option for an early check in.

were friendly and accommodating particularlywith our last minute request for late check out

breakfast was lovely and plenty of

sofa bed for kids was small..

really need to update the baths, it's like they are made for kids, adults kinda squashed and not long enough

should have micro oven available in room or either at room service

cot sheets rather than using a normal sheet, beds are too soft, maybe some better options for kids in the breakfast menu our booking in the restaurant meant we were in the middle of the room

sofa bed was pretty uncomfortable and a bit small for our kids - 13 and 11 years

i ordered breakfast room service it arrived on time and was delicious.

we had an executive room so early check in and late check out with access to the executive lounge

to the executive lounge and we were given vouchers for a house drink each, a coffee from the bar each and 10% off of our food bill in the restaurant

accommodated early check in for me. and late checkout complimentary 5*

room very noisy due to trains … !! did keep kids awake

very clean and v good wifi

the breakfast was great

kids pizza drowned (

lifts fast enough, rooms clean and kids totally love the deluxe double double and the bathtub

busy and lovely bar area

early check in

wee spa nice and relaxi g staffvery helpful and friendly nothing was a problem

staff were fantastic got an early check in and were so helpful with any requests

the reception staff were so friendly, the bar staff in the afternoon were lovely.

arrival male receptionist was rude re enquiry about early check in

early check in

clean and convenient and good staff and early check in

the staff were lovely and accommodated our early check in and also authorised a late check out (gary on

great for convenience but you’ll have to arrange a late check out if you want a shower afterwards

we got told on the night to come to bar area and collect a flask with hot water and couple cups

everything - great room, wonderful staff and 24/7 bar and food facilities

food and bar both met our needs late evening after nights at sporting events

loved the interiors and design furniture (vitra) and the bar and common areas were great to hang out in/work

breakfast beautiful choice and quality of food, gorgeous display of the breakfast bar, very attentive staff behind the bar making your favourite cup of tea or coffee which is

if anything, it could do with another bar area as it's very popular due to the tasty drinks and lovely location

breakfast and stay staff were excellent and even gave a goodie bag for the journey home we arrived

the wifi was disappointingly slow, i didn't use it in the end as it was too frustrating.

breakfast great so many choices

fabulous location and very luxurious. breakfast was excellent too.

late check out

nice staff, early check in allowed

the wifi is a bit sketchy...

no room service, very cramped shower cubicle, slow check in.

staff were friendly and they had my room ready for me as i had requested an early check in which i really appreciated

excellent breakfast options

wifi was free and worked very well

thing to play, no greenery or playground nearby)

wifi dropped occasionally and didn't always connect straight away.

and great breakfast

the price for doing laundry.

the layout was really good and the bar area was very relaxing

rooms, very comfortable bed, good breakfast staff very welcoming

liked late check out too

breakfast and, although we stay local and were at an evening function, we'll return with the kids once the leisure facilities are completed

that i paid £20 for early check in when the room was ready anyway

check in close to all amenities quiet for family with small children kids loved the bunk

great breakfast. very comfortable room. excellent location

the cocktail bar upstairs was great and the disco elevator to go up was an added bonus

24hr gym available which was great

no room service or evening restaurant, however, lots of restaurants around the hotel.

bar is slightly limited in what drinks are available and is the higher price end of the scale but

the beer in the attached bar was excellent. staff were very friendly and accommodating.

the wifi didn't really work, there was no water provided with the room

bar downstairs

have stayed before a few time but thus time we were charged for early check in even tho the room was ready

we didn t use the spa facilities so can t comment on that

fast wifi is available too free of charge

that when we got up to our room there were dirty plates and glasses from the previous occupants room service

a spiral steel staircase seems a bit of a health hazard and if you have any disability forget the spa area not designed well at all

early check in at no extra cost

for breakfast they need to provide sugar free juices and syrups for waffles

my knee and they gave me a small bag of ice to put on), breakfast was fabulous to start the day, bar drinks were good

late check out to 12 was a bonus

location and great staff - everyone was so friendly cheap late check out half price parking car park literally over the road 24 hr food service (though

only one room key worked we paid for late check out and was woken by cleaner at 11am

the blind was black out which helped keep the sun out in the morning concidering we had late check out

also was very happy with the option for late check out as our flight home was very

we also took advantage of late check out which allowed us to ease into the next day

the late check out option (£10 extra) was easy to book and well worth

entertainment for new year also had to order just eat to have food are they were to busy for room

we had breakfast which was delicious and food and drinks in the bar which were also very good

gym and spa was under reconstruction which we weren t aware of when booking which was

the gym, which is really a cupboard with some machines, and it doesn't have a treadmill, which i found

just a brilliant hotel .. outstanding room, bar and dining experience.

all the staff were very friendly and helpful, allowed early check in and offered to store bags on check out

10/10 room lovely and gym perfect

not a problem will 2 kids who were up then, but could be an issue for some

breakfast options were wide and filling

comfy bed, complimentary treats, beautiful breakfast, fabulous service, great staff, everyone of them i met were so pleasant

not offered the option to eat in my room or the bar area

there is a small reception desk with a bar and some seating

about the room just made it seem a little sad and an afterthought compared to the restaurant and bar which have been made to look pretty stylist

bar manager was amazing friendly and calm, he seemed to hold the place together very well

bar could of been open 24 hrs as we asked for a juice at midnight and was told no

they were also able to accommodate a late check out for us which was super

to little food menu and a lot of kids about

very clean and new. breakfast was good. staff were helpful.

the bed wasn t make the other day and the room service didn t close the door correctly, when they get us new towels - there was nobody in

early check in...

this hotel several times over last 19 years so a bit disappointed with this stay and floor , also late check out on a saturday and cleaner decided to hoover our floor outside room at 8:30am

thought the price of the room service was a bit expensive for what we ordered

accommodated an early check in - thank you.

lovely quiet bar downstairs

staff where very polite and welcoming and our stay was very nice the room was beautiful and the room service was

although they couldn't offer me an early check in and late check out, they kindly offered to keep my luggage for me while waiting

and great to sleep in very comfy especially with the extra pillows in the cupboard, with great room service

breakfast was outstanding, lots of choice

the staff were always friendly and allowed an early check in

do enough for you very polite it was a pleasure being here and i like the fact you can get room service and the fact you can contact through whatsapp

room service had to be collected at reception

the wifi could be better. should be secured and free

also the cost of the stay was excessive due entirely of the golf in troon being on

breakfast was lovely and we ordered room service from the restaurant and it was really tasty

the breakfast selection was fabulous and we wasn't rushed when the dining service ended at 11am & 10am

the kids fell asleep

also had kitchen at side with microwave and fridge

fresh towels, centrally located, big sized rooms with huge comfortable beds, big tv, free wifi

hotel and rooms were very clean and lovely breakfast was good and good times

free gym access, room service

the breakfast choice was excellent! room service was exceptional.

gym, pool, spa. great bar in lobby.

great gym facilities

we could use the pool and keep our bags in a room while we explored throughout the day

kids in the bar late at night