great quality breakfast, welcoming staff and a large car park directly outside hotel

& bright spacious room, staff were all lovely, we git an early check in for our event which made the go stress free for us

room was clean and modern loved gym staff very nice

clean comfy room with aircon good gym room great breakfast!!

good size rooms, kids staying for free, a modern, well designed and well-maintained hotel, a bar menu that was reasonable and handy if you did not want to step out to eat and drink, convivial

breakfast was excellent and plenty of it location was also excellent and clean and tidy staff were

breakfast was an all you can eat buffet

very nice, convenient location, rooms were very clean, nice breakfast

limited choices and higher prices at the bar than the toby carvery next door.

perfect kids loved very friendly

bar staff were accommodating and insightful, the beds were comfortable, and the bathrooms were

wifi code had to be asked for and was wrongly written down by under-pressure bar staff - only found out after staff had gone home

noise from the bar downstairs wham trying to sleep, wasn’t really an issue as that’s what you should expect if

loud music in bar below

the bay horse was a nice pub, and the bar man was very

was lovely and we were given the requested early check in

all round great hotel - breakfast , rooms , staff , parking & value for money definitely be

breakfast was scrumptious room service

was amazing staff very friendly and very attentive and equipped for kids too

range of items available the staff were excellent from the check in through the restaurant and bar all the way to check

easy to get to. free parking.

they were helpful in numerous ways, including helping us find a laundry nearby, as we were there for seven nights

parking was down a flight of stairs. tricky with bags!

very welcoming which was great especially as we had two kids with us

the room was everything i needed and was spacious enough for the kids, staff were great as well.

ough remember to register your vehicle)

not much of a welcime in the bar area at night time or at breakfast in the morning

room service for food of an evening, the bar meals were lovely but order was incorrect twice i had

room, great en suite, easy on site parking, good breakfast, enjoyable dinner in the restaurant, friendly helpful

the room, the shower, the bed, the breakfast, the desk, the wifi, the lighting

room service is awful

night ordering room service was like i had ordered from a fast food place

ordered room service next night and was charged 3

the rooms are clean, comfortable & well equipped & there is free wifi

there is also a well stocked bar and everything is reasonably priced the hotel has a lift which takes you into the shopping mall

gym being closed

very clean, big room, comfy bed. ideal location for the trip away. good car parking facilities

friends staff and super clean comfortable rooms. loved the industrial styling of the bar areas

very difficult to fault anything about the hotel, i guess the gym is small but has good equipment so can still have a decent work out

staff are great, great location for commuting, food is amazing in the restaurant & it has a gym

nice room clean and comfortable restaurant was very nice food pretty good, breakfast excellent

breakfast was good value

gary was amazing in the breakfast area, setting us all up for the day with his funny and happy attitude

room service was a nice bonus and the bars are open late if you want a late night tipple

really liked the breakfast having some other options too than scottish breakfast

stayed on a saturday night so it’s to be expected but the bar / function rooms were very loud and rowdy until about midnight

good food and a nice bar area

food in the bar excellent and a good pint

collette on reception and later on bar work, was so warm, kind, friendly and helpful that we instantly felt relaxed and at home

more light in the bar area and bedroom

there for my cousin’s wedding rooms were lovely bed very comfortable and breakfast was good in the morning

breakfast was huge & very tasty

free golf and good food

the breakfast was great and the dining either at the bar or in the restaurant was lovely .

and i was i'd of known that a complimentary round of golf could be included, i'd of brought my clubs

staff in hotel and bar were very helpful and friendly

our room was above the bar. fortunately it was a mid week stay & the bar closed at 10pm

staff were very helpful and friendly plenty of entertainment in the main bar and food and drink very cheap

room was fab... food was lovely and bar prices were exceptionalud83eudd23 staff were amazing

the staff are really lovely food very tasty bar very cosy

wifi signal wasn't great.

excellent staff, breakfast was amazing and the rooms were lovely.

the attention to detail, spa bath with tv at bottom as well as a mini bar to purchase from

the food and service were amazing dinner was delicious and so was the buffet breakfast

then ordered room service for our nighttime hot drinks breakfast was just as good as our evening meal and again

& friendly staff from reception to bar to cleaning

the cooked breakfast was delicious and there were other options too

the park, spotless clean and a cake tray for our anniversary beer garden was lovely great staff breakfast in the morning was really

the hotel was lovely and breakfast was amazing.

tasty breakfast

great for convenience but you’ll have to arrange a late check out if you want a shower afterwards

every bit of it facilities were great staff were lovely, they had a small gym witch i liked beds were comfy came in to a nice clean room every time i was

had late check out however with noise from drilling outside the room this was pointless

room, friendly staff, early check in and a very cool vibe to the hotel

lobby was great and kept us entertained without leaving the hotel, bar staff were amazing and the food and drink options were

amazing staff, very friendly, late check out was great and welcoming drinks on arrival

everything about this hotel is great. location, room, breakfast, staff laundry.

entry hall is a bit of a weird space, seemingly open to the public with lots of kids hanging around playing table tennis etc

perfect areas to chill and relax outside of your room. good bar area.

kids in pyjamas picking up their kfc breakfast deliveries

location, with everything you could need, free laundry was an unexpected bonus

really good location excellent value for 1 adult and 3 kids

comfy beds. good choice of food for breakfast.

arrived super early and the staff were so so helpful, let us enjoy a breakfast and early check in, more than we

view over the river at the end of the hallway is a great feature, kids loved it

restaurant and bar available and a great serves a great breakfast

this hotel is amazing roof top bar and cocktail bar downstairs

loved the luxurious feel of the hotel, attentive staff and stunning roof top bar package add ons offer exceptional value for money

lot of dust in the room, wifi connection to the tv was rubbish and couldn't watch any tv as it kept skipping and lagging

the staff were very friendly and the the room service was amazing.

wish they had room service for food

fact that it doesn’t have kitchen for the use if the guests and no free coffee

laundry system was a bit fiddly - you had to download an app and load money onto it as the tablet

laundry service is just 5-9pm and i wanted a quick wash of my clothes in the morning- not good

laundry is only open from 5pm and can be long queues

only 2 washing machines and dryers which could only be used from 5pm as housekeeping also use the laundry during the day

central location, late check out and a lovely breakfast

is in a perfect location short walk from the train station and residing within the hub of the bars and restaurants

absolutely loved our stay at the ac mariott in glasgow we had requested an early check in which we got

30 there would be a 25 early check in charge even though the room was ready

i found the early check in and late check out really useful as it allowed me to tailor my stay around my travel and meeting

good breakfast and phoned for early check in and not a issue at all

very clean. friendly staff. breakfast was really nice. hotel was perfect

didn't use the bar or restaurant on this visit

called in at 12pm to drop off a bag before check in, very friendly were offered early check in but declined

om 501) no in room service during stay, no tea/ coffee milk etc

breakfast good. perfectly situated.

clean fresh and quiet

the room service options were good although i didn't use it

beds were very comfortable. 24/7 room service/ bar/restaurant. great location. pleasant staff.

the wifi at he hotel is not protected and for this reason i was unable to use the connection for work

lovely and clean, comfortable room and bed. lovely breakfast . good location

great hotel. they gave us an early check in which really helped us out.

bar area very relaxing

well priced, easy check in and out, lovely staff to let us early check in

located, very nice bar, comfortable beds, snacks and coffee in rooms, laundry service

i did not have breakfast. i don't like the smell of coffee and would not eat there.

the kitchenette was a great addition

liked everything, perhaps a weights rack in the gym with a few bigger weights than the small ones supplied

that to me doesn't qualify as a 'gym' or 'fitness centre'

great gym

room very noisy due to trains … !! did keep kids awake

which was facing the railway, you could hear the trains and you could hear the neighbours and kids crying

we had an executive room so early check in and late check out with access to the executive lounge

excellent, executive room fantastic which included use of executive lounge, early check in and late check out - fantastic

we got an early check in and maria helped us trying to solve an issue and then printing tickets to a football

plenty of parking

staff, easy to park, clean and modern, near to pollock golf course and country park

we didn't have dinner as we were going to be late and there was no availability but we had breakfast which was well presented, fresh melon, blackberries, grapefruit pomegranate and passion

on point and always attentive if you wanted to order more drinks , the room was outstanding , the breakfast was a full scottish and i mean full it was huge , set you up for the day , all the staff

tea making facilities, tv and wifi

excellent room service meal

reliable and fast wifi

extra for early check in and room wasn t 100% ready

lovely staff and really clean and free wifi and mini bar in room

was early, could have paid for early check in, but was happy to store bags for free and have a drink in

wifi was not great and also struggled for a decent 4g connection

the staff on reception were very friendly and welcoming and the bar area looked clean and modern

if this category is required i d say the wifi was a little slow...

comfortable room, early check in, very reasonable price.

wifi was intermittent in room

excellent breakfast. lovely rooms and very central

nice hotell staff very acomidating very central for shopping late check out great would highly recomend to freinds and family

fault a thing apart from booked in for a late check out at 2pm and obviously was a mix up and called our room at 12 and awaked us

very comfortable beds good location plenty of choice at breakfast staff are very helpful

everything, especially the main bar area .

great room service

the late check out is very good and the food cooked was very hot and well cooked

food for room service was particularly good, room was lovely and decor tasteful

the room, late check out & the breakfast also the staff were very friendly

excellent parking

breakfast offered

bathroom design offered no privacy, especially for families with kids

clean at all times. nice gym too

that i paid £20 for early check in when the room was ready anyway

were at the back of hotel and there was a laundry pick up at 2am and we heard the vans getting loaded

early check in would have been helpful but was not avaiable

the room was very quiet, delighted with the early check in as we arrived from the us early and didn t sleep on the flight

couldnt get the wifi to work - it wasnt even coming up as an option for me on my phone

service from the moment you arrive , rooms are spacious well appointed, tea and coffee tray early check in for ihg members, immaculately clean through , ideally located for any city business

the concierge

wee spa nice and relaxi g staffvery helpful and friendly nothing was a problem

it was good to have a gym but could have offered a stationary bike.

i asked for an early check in and they gave me my room at 9

the toilet was spacious and the rainfall shower was excellent

gym, sauna and cold plunge made our stay extra special

have liked the bar to be open a little longer as we had something so we could have celebrated a great scottish

breakfast was good. a bigger variety of fresh fruit would be better

the breakfast is an added bonus, good selection of

staffs are friendly and accommodating, they also have a storage for our luggage, they let me do a late check out and they serve good breakfast

good service in the very comfortable bar and the amazing tasty plentiful breakfast the next morning

you only get one hour of free wifi so i had to use my 4g.

breakfast was varied and good quality…mist enjoyable

should have micro oven available in room or either at room service

expensive room service with limited choice they had a better selection last year

were unfortunately next door to a couple with screaming kids but that was not the hotels fault

the staff were lovely and accommodated our early check in and also authorised a late check out (gary on

early check in

clean and convenient and good staff and early check in

reception staff bar staff breakfast staff

price was good for one adult and two kids

breakfast was very poor not enough choice especially for kids and far to busy

breakfast was good

liked that it had a gym

we got told on the night to come to bar area and collect a flask with hot water and couple cups

loved the interiors and design furniture (vitra) and the bar and common areas were great to hang out in/work

food and bar both met our needs late evening after nights at sporting events

everything - great room, wonderful staff and 24/7 bar and food facilities

breakfast beautiful choice and quality of food, gorgeous display of the breakfast bar, very attentive staff behind the bar making your favourite cup of tea or coffee which is

booked a room for myself, my husband and our two kids

breakfast was great at the hotel and loved that they had a water station on my floor to fill my

room service was very convenient and the lemon tart was wonderful

loved the spacious room. very comfortable bed. excellent food both at breakfast and dinner.

and great breakfast

not a problem will 2 kids who were up then, but could be an issue for some

were excellent friendly always at reception rooms were beautiful very clean warm, comfortable, breakfast very good excellent price will definitely return

gym great too

spacious room, excellent wi-fi, excellent air conditioning, elevator, good lighting, mini bar included in the room cost, varied and tasty

amazing breakfast with lots of choice

no room service or evening restaurant, however, lots of restaurants around the hotel.

room service, no restaurant no bed and breakfast

modern and spacious, bed exceptionally comfy. bar was very nice. hotel right in city centre.

water pressure was not good at all. wifi was weak in the room

nice little bar / nightclub underneath which was quite lively

the ac worked well, wifi was fast, and the staff were cheerful and welcoming

rates, location, clean and comfortable rooms, free wifi, friendly staff

great early check in of 2pm and late check out of midday which really makes the difference

the room

arrival to leaving the staff were amazing the rooms were lovely and clean beds comfortable and breakfast was amazing we ate late at night which was great after a long day drinking with friends

were excellent and very friendly x hotel was extremely comfortable and in a good location x breakfast was of a high standard

limited bar menu served to your room, but understandable during lockdown and good options for breakfast

gym could have been better

early check in at no extra cost

staff particularly, the cleanliness of the whole hotel, the quietness at night, the breakfast and bar food

staff keep the hotel spotless, spa staff are lovely and also the staff in the restaurant and bar are very polite and do their utmost to serve anything you ask

the staff of the hotel from the front desk to concierge to room service staff were very nice and

quite a small room service menu, however the food was lovely.

spacious room, friendly staff - accommodated an early check in without any problem.

staff at reception very friendly and we were able to get a late check out too which was handy after a few wines the night before

the pool facility was also excellent

kids loved the pool my daughter cut her foot in pool pool guy was brilliant with her thankyou

kids loved the pool, i loved the sauna

and we used free facilities like swimming pool,jacuzzi gym ,listening to life band

the gym was very good also and felt really relaxed using it

the blind was black out which helped keep the sun out in the morning concidering we had late check out

staff did not agree for late check out even for 11am without paying £12 extra

also got late check out for 10£ fee

only one room key worked we paid for late check out and was woken by cleaner at 11am

noisy cleaners when i had paid for late check out

kids complained about no free wifi in the room -premier inn did it.

are in the bar in the evening which was good value for money

room was spacious clean pool and thermal spa was good communal species where excellent

from room service was not nice at all, and over priced for small portions

a few weeks ahead of visit and could not get the spa treatment requested , fully booked up which was disappointing as it was a treat for my husbands

thought the price of the room service was a bit expensive for what we ordered

this hotel several times over last 19 years so a bit disappointed with this stay and floor , also late check out on a saturday and cleaner decided to hoover our floor outside room at 8:30am

welcome is as great early check in

room service and the fact you don't have to walk past the reception desk when you're back from a 2

why can’t guests without kids open the windows

breakfast available at extra cost if not already in your

trendy appearance is very nice and plenty food places to hand with a fantastic sports bar directly opposite hotel

and great value for money, parking was plentiful and staff were friendly, also has a 24hr snack bar with drinks to hang out after closing time

offers a series of games for kids in the lobby

location was great with bowling, cinema, casino and a few restaurants

good gym and fresh food

breakfast was very tasty, nice and hot with lovely selection

room

wifi was good

i liked the location. i liked the fact that kids do not pay for breakfast which was very good.

didn t have room service would have liked breakfast in room

getting woke up at 730 am by builders staring in the window at us kids were horrified

the desk and free wifi was a plus

there is a restaurant and gym on site, though we didn't use either

and spacious room,staff were excellent, breakfast was help yourself and plenty of choices, twenty minute walk from centre of city,will be

enjoyed the whole experience, from the lovely room, to the spa , we could not fault anything

kids loved the pool and big beds

room had just been refurbished which was good clean and modern breakfast was good and had a good choice location about 10min walk from train station the staff are

they have a car park underground so i wasn t worried about my car, and the hotel had a 24/7 room service and food, this was good when we were hungry late at night, thank yous all for making

felt welcome with the kids

we really enjoyed the food when we ordered room service twice

also the cost of the stay was excessive due entirely of the golf in troon being on

had room service deliver a pizza at 3am and it was best pizza i have ever tried

friendly staff, early check in and good breakfast

allowed early check in and the staff were very friendly.

a laundry room or a place to dry wet clothes would be nice.

a very friendly and helpful staff, quality laundry, comfortable beds with privacy, good lockers and nice location, this was was perfection for

no laundry facilities but this is a very minor point.

the staff were okay but they briefly lost my laundry

no cooking, towels, must be bought, no laundry.

& bar closed especially @weekend was to wet to go to a bar or restaurant outside if had bar opened

in took 30mins depite paying for early check in we were nearly late for my daughters graduation, staff were struggling to cope with

had to cancel wanted extra for a early check in

in with smiles from the staff, very welcoming and patient, answered all questions and even opened bar so we could have drinks, rooms were fantastic bathrooms had baths and showers, room was

the bar lacked atmosphere and poor choice of beers on tap

early check in and free guest laundry albeit dryer needs an upgrade

reception, bar & housekeeping staff all friendly and helpful 5*

nice late check out

great location. walk to city centre. early check in and parking.

breakfast arrangements

loved the bar and the clean rooms, great value!

gym very

banging about outside the room and all day i abs a late check out

great to have a gym, pool table, table football and a photo booth too

very close to secc. great atmosphere. lived the foer and bar area.

gratefully we had cool air/conditioned rooms, and we were granted early check in

early check in friendly staff great room great location for ovo hydro parking next door for £12

had some confusion over breakfast as it seemed like it was included in the room rate at time of booking but in the morning

us way earlier than our check in time made us feel very accommodated and provided a complimentary breakfast

just about £200 for 1 night and that never included breakfast and with the kids were bit board as nothing for them to

comfy bed nice sized room with lounge area good wifi and room service

the beauty great parking excellent food friendly staff amazing room

both the bar and restaurant were comfortable and a great place to sit back and relax

parking facilities could be better

pleasant and professional staff helpful with early check in as we were getting dressed for a