sconnected constantly and had to use my data), and hopefully the

gym has three machines, breakfast is good, but normal

location, beautiful architecture, spacious rooms, friendly staff, great breakfast buffet nicely decorated for

breakfast is amazing

gym is very basic and small.

visit to this hotel, location is so good, near metro, close to everywhere, room clean and good room service, breakfast is so good, with a variety of dishes

wifi was spotty!

excelent room service

wifi signal was too low in the room, with no ethernet ports either

breakfast excellent, wide variety of choices

excellent breakfast selection

late check out time

wifi worked well and happy with facilities

perfect location! great breakfast, good facilities.

breakfast choice was vast, bar was unique, location excellent for exploring madrid as only 100

unfortunately on our departure morning the bar was not only understaffed but the woman working was perhaps there the first time

bar or restaurant

also no slippers or mini bar in the room

i wasnt told where the gym was or what time the breakfast was served

also the man (unfortunately i don’t know the staff’s name) at the bar was great

think due to location

it didnt have a bar or restaurant

a few steps from metro stations; 20' from the airport; high value for money; full amenities, free wifi, perfect breakfast

slow room service

bar and very limited room service

there was also no wifi when i arrived but they fixed it the next

clean, a/c in the room, small but tidy, close to metro station, good wifi.

wifi

wifi was working well

good wifi and ac

complementary water is limited .. breakfast can be improved

perfect and yummy breakfast

gym was fully equipped breakfast was delicious staff were amazing gave me an upgrade location is

best service i ever had in europe they gym was excellent and had most equipment needed breakfast we simple and

exquisite tapas and an open bar in a lovely lounge with two balconies

clean, modern and affordable. nice staff and breakfast buffet

have early check in.

my kids complained about the sofa bed, they said it was too hard and too low

room was dirty, room service food arrived with a hair inside the salad and the beds were uncomfortable

it was very comfortable for our family with three young kids

you can ask for a late check out for 10 extra per hour

staff were very friendly, the pool was great

the breakfast was amazing. room service is fast and efficient.

the moment there is some construction work taking place over the pool area, it s a little noisy but not intolerable

then room service took ages and got the wrong order

not all the staff speak english laundry and room service not available all the time

thanks in particular to isabel - my kids loved the great detail at the end of our stay

small detail is the wifi range

only thing i didn t like was breakfast

bar being closed at 11om in madrid

location, early check in, staff was very attentive and polite

everything was perfect, nice and clean apartment. great breakfast

the room was beautiful, the bed extremely comfortable, breakfast is fantastic

breakfast great

i had an early train and the kind staff opened breakfast early for me at 6am - very lovely!

breakfast shud hv more vegetables and non gluten

request for late check out was quickly and positively dealt with

there's a nice little gym next to the spa on the lower level

the hotel bar was super expensive and the breakfast was not buffet style.

gym could have been better.

the need to reconnect to the wifi anytime we get back and is a bit annoying

they even granted us to have a late check out with a small fee which made us enjoy the morning before checkout

was able to secure a free early check in due to flight changes - thank you

third party room service available, and laundry service too

the bar at the hotel is basic and cosy which i like

lage, early check in at 0730 am with € 45 charge

liked the location. staff at breakfast and at the bar area were super nice.

location and comfortable cosy breakfast area

selection on breakfast menu breakfast should be included in the price beds and pillows were

the overall sense of value for money is questionable, especially when considering the gym, which is poorly equipped, lacks natural light, and consists of only a few outdated machines

with stairs no access for luggage , no gym, no facilities , rooms with no acoustic isolation, too much noise between rooms, no natural

good bar and great drinks and bar food

to many of the tourist spots, rooms were great , clean comfortable and quiet, drinks in the mini bar where courtesy of the

luxury, great rooms, comfy, well equipt, loved the bar area and breakfast, excellent stay

of the main reason we chose this hotel was room service

excellent breakfast in a very pleasant setting

the restaurant also only was open for breakfast and no room service available

rooms are not soundproof. wifi not well working.

location. wifi good. quiet. room high ceilings. ac worked well. has all the amenities

i also would have liked if room service was 24-hours

only complaint, and it was not a big deal, is that it took a few minutes to conect to the wifi every time that you used it

rooms have big beds with crisp white sheets, the wifi is good and the staff are charming and helpful

our room was on the side of the bar on the corner and it was a little bit noisy

location, breakfast, all!

nice bar /seating area downstairs

they have the prettiest breakfast buffet i have ever seen

we ended up having our 2 kids (14 and 10) stay in their own room on the same floor as of but it was very nerve racking and

great location, comfortable and clean room with good wifi connection

wifi signal was weak most of the time we were there, if we could get it at all, but when we asked,

wifi was excellent throughout our stay

elevator to 4th floor, free wifi

wifi was weak!

room was big and clean its well managed and they also allowed us early check in , without any extra charges

very good was also the breakfast which could be served until 12 o'clock

great location, good breakfast, helpful staff

best thing about the hotel was the roof terrace swimming pool with amazing views over cibeles and the telefonica building

we arrived from our flight at 8:30 and the hotel staff made arrangements for an early check in

great pool and terrace!

fully equipped kitchen, everything is tastefully decorated and we even received a small gift

location, kitchen, cleanliness, laundry

kitchen well-equipped

kitchen area very small , but did what we needed

the apartment”s interior design was very tastefully done, kitchen was very well equipped

it had a small pool that i used during my stay

hotel with 5* should offer swimming pool and better equipped gym.

late night room service

great bar and lounge area

great little roof terrace and pool

housekeeping inefficient in cleaning, omitted lots. didn't bother with the kitchen for 3 days

the cleaning service do not take care of the kitchen at all including the cutlery and dishes during the complete stay in the residence that were

large 2 bedroom apartement, nicely decorated, modern, fully equiped kitchen, tons of amenities in the bathroom, large living room, large smart tv’s, great bedding

in the bar you have to ask dinner menu

gym was small

i like the small gym, the room was good and servicing of the room was good, i was put off by breakfast last time i

the good location, the room and all the instalations! i enjoyed the gym too!

gym is terrible. overall installations are dated.

yet stylish - central location - friendly receptionists - peculiar breakfast concept - very good wifi

it was groovy, clean, great location and l looked forward to my breakfast every morning.

breakfast also top notch and the guests-only roof terrace bar spot on

location wonderful, staff great, breakfast excellent and room service very very good

the reception and bar is very stylish and the rooms were fantastic with lovely comfortable beds and a great shower

a bar would be nice but there are plenty nearby.

would benefit from a bar and more lively common areas, but honestly, considering the neighbourhood, would be a shame to

the hotel is very modern with great facilities and a nice coffee bar downstairs

weren't aware that they charged for the water in the mini bar (as it was the only thing in there) so we got charged for a few bottles at the end of our stay

everything except no early check in

after waiting 20 minutes for taking an order in the bar

gym not enough equipment and layout

gym is small with limited equipment but enough for 45 minutes fitness workout.

the location was good and the gym facility very nice

persons behind the bar, no one came ) we have heard that they need another 2 minutes

hotel with an amazing bar right in the centre of madrid

bar available

grocery, laundry and parking available next door

we arrived quite early in the day and the hotel was able to accommodate an early check in which was appreciated

via close to lots of good cafes and restaurants room was very clean and had everything i required bar in hotel where you could have drink or

the pool area is relaxing and has an incredible cityscape view of the four towers

we stayed with our kids and despite of the odds due to the snowfall in madrid we could have a comfortable and warm

wish the pool was open in april.

the entrance and breakfast area was so nice! the gym was also fantastic!

the breakfast was great. the room was spacious and clean. the location was very convenient.

sky bar :-)

fantastic location. comfortable rooms, shower was fantastic. bar was excellent. staff superb.

breakfast menu was good, if not, quite indulgent

drinks at the sky bar were a steal

location, room was cozy, clean and quiet, staff very accommodating, posh rooftop terrace bar with amazing views of

gym is well furnished

bar on side street of hotel, tv not the quickest in the world

even the mini bar seems to be well maintained

mini bar fridge made a big humming sound

gym was closed

breakfast buffet was very good and nicely organized in am area of the lobby

helpful staff and wonderful breakfast

family rooms with bunk beds for the kids

in a clever and cute way, we’re a family of 5, all in one big apartment with bunk beds for the kids which they loved and found very exciting

very good breakfast, clean room, comfortable bed, nice staff

of the staff were incredibly friendly and attentive from the reception to bar staff

staff are lovely, rooftop top pool is great

nice hotel with a rooftop pool, location is perfect few mins walking to gran via and other central locations

pool hours were a little too short for summers

breakfast, comfortable bed, well lit, good breakfast pption, centrally located.

hotel bar hasn't reopened since covid, used to be good for evening drinks and snacks.

central location, nice and most importantly adequate pricing, great room service

), the excellent room service and the breakfast in the morning

very stylish hotel, clean, and great room service

really good location, comfortable beds, clean room, good breakfast and room service

the rooftop bar was amazing and breakfast was top notch

the gym is too small and lacks equipments

the breakfast was tasty and the roofdeck bar was fun and pretty

wifi didn't work in our room

i was with two kids and it really saved our day

the view from the room was amazing, and the hemingway bar was so good!

lighting was insufficient, gym was minuscule, had a room with view but couldn t sleep with window open because i d hearing

wasn't impressed by the gym facilities

antity + quality of the food, and expensive) plus they

delicious breakfast and also pleasant bar with perfect drinks and food

clean, aesthetic, room sizes were good and loved the sports bar - doorman made it feel exclusive

a good location and roof bar and pool.

location and friendly staff and the kids loved the in room dining fish and chips

there was no treadmill in the gym, but i was lucky to have decent weather for running

japanese/ chinese looking lady on the 10th floor looking after the pool is kind of rude esp

excellent breakfast included

fantastic breakfast in the room on the upper floor with great views is just magic

located hotel, staff very friendly, comfy beds and a amazing breakfast

offered breakfast at a reasonable

she coached me in using the qr code for contacting le room service

if you’ll be needing laundry in your stay, laundrymat is less than 10 mins walk

in the middle of the night by (apparently) the laundry room, and therefore personnel of the

kids running in the morning

no laundry machine, room card is not working sometimes

late check out was awesome, it had a great breakfast and great rooms as well

there is no room service

the bedding was extremely comfortable and the breakfast was excellent

the wifi worked perfectly fine

breakfast is great but 15 eur is too expensive

the breakfast bar was an excellent start to our days that we always looked forward to

good breakfast with a kids play area! great location for shopping, sightseeing.

room is little small for family with 2 kids

if you have small kids, this is the room to take

are too small, we could not pass each other, it was hard to open suitcase, kids bed right next to double bed and not space at all

the staff was very nice and accomodating, they were able to do an early check in as we arrived at noon

the hotel was a few minutes away from the centre. clean room and decent breakfast.

to improve breakfast by adding some american food like bacon and eggs

we very much appreciated the early check in

breakfast was good with enough variety

breakfast was so good. location perfect. staff very friendly

wifi a little intermittent but that is due to some ongoing work

on sights to go to and at what times, best methods to go eg taxi vs metro vs walking - we had 2 kids in tow so some locations posed a bit of issue there, timings to plan the day re: having to get

and melissa from housekeeping made sure to have the room ready for us and even helped with some laundry

an added bonus loved it, the bathroom was just right enough space for all 2 tv and the interent wifi did not fail no even once, i just loved it all and i go to madrid every year i just loved the

com reservation we had to book 2rooms even if we are a coyple with 2little kids and 1baby

use my towels up to 3 times and accordingly hang my towel and not place it to be taken for laundry ,never the less i was find a fresh towel

towels and room service daily

there is a room service phone number listed on the directory inside the room, but they do not provide room

staff was helpful finding tennis courts to take our kids

places

location great staff very helpful with early check in due to my mobility issue at the time.