gym is open air - may be too warm for some in the summer months.

was no room service one night because apparently the restaurant nearby was undergoing alterations

no gym

nice little bar downstairs, good house white wine

think due to location ( next to ministry of interior) the bar closed early for madrid and room service menu was

the wifi doesnt work properly and you cant access google

say something: room service needs learn to make cappucino and expresso as both are offered by its italian

hotel is everything but pet friendly, dog is not allowed to walk anywhere and must be hold in hands all the time

room service breakfast did not come before check out

buffet breakfast was very good! the nightly turn down service was great

everything was excellent. comfort of room, pool and breakfast was amazing.

very attentive staff clean pool

the staff were super polite and attentive, especially diana at the bar was exceptional!

pool says to be open between 11am and 8pm

the pool are was a bit not good as in location, and it was not inviting

good gym good location

also the man (unfortunately i don t know the staff s name) at the bar was great

i went to bed i felt a weird thing in my feet and then i realized it was a huge sticker from the laundry

wifi was good

it was nice to have a mini bar in the room

unbeatable location, excellent breakfast, very spacious room and comfy beds

there is a temporary loading zone and no one hassled us unloading our bags/kids/dog

the breakfast was really very good and the location was excellent

breakfast is amazing and the team - 5star service - very kids

not all the staff speak english laundry and room service not available all the time

petit palace and their sister locations are always a guarantee of kind service and hotel comfort

also noticed de room service is from an outsource service that delivered everything perfectly packed and great

very limited tv channels, low wifi

it was very comfortable for our family with three young kids

v was a huge bonus as kids were able to watch cartoons in english and we were able to watch movies at night

no room service.

glass sliding door to the bathroom directly opposite the kids bunk beds.

wifi worked perfectly

kids loved the

hotel bar was lovely and open and the staff were very friendly

no room service and the bar had no atmosphere

gym is a small room of 2-3 equipment. so rather say there is no gym.

the gym was a bit small, but surprisingly functional for my needs

very good small dishes served from the room service

clean, good breakfast, lovely and helpful staff

something i found especially comforting was netflix streaming - hotels always have tvs with wifi or smart

-i had to work from the hotel, and the wifi advertised being for free, couldn't even handle a bit of browsing

always friendly staff; nice breakfast; a small gym; great location

wifi was a bit on the slowish side

location, gym

the bar and restaurant weren t open.

the restaurant also only was open for breakfast and no room service available

the restaurant also only was open for breakfast and no room service available

to many of the tourist spots, rooms were great , clean comfortable and quiet, drinks in the mini bar where

had a quick breakfast before we left, but it s really nice

we walked to the cultural attractions, plenty of interesting shopping nearby, restaurants - nice bar nothing to

perfection does not exist, i would say : the bar staff wasn t quite as friendly as the rest of the team, but

food in restaurant and bar area could be improved

thought the breakfast food was wonderful but the poor staff seemed to be very busy and over stretched, so we

available room for early check in

very friendly staff, fast wifi and clean rooms

the location, the laundry

the bed is very good and breakfast is delicious! warm and helpful staff!

great room service and lounge - both the staff and the food

room was a good size, the wifi connection very good, and the shower excellent

wifi access very poor, even the paid one.

gym could be better equipped, a treadmill would be nice

laundry is extremely expensive!

the gym was disapointing

wifi is terrible

as i had to work late in the room, i ordered room service and the quality of the steak tartare and oxtail

wifi was very slow - like dial up

gym could have been better.

the bar and cafe were outstanding

noise from the street four floors down is barely discernable

i also would have liked if room service was 24-hours

room service too poor.

location. wifi good. quiet. room high ceilings. ac worked well. has all the amenities

the breakfast , lack of room service , cleanliness

only complaint, and it was not a big deal, is that it took a few minutes to conect to the wifi every time that

rooms service location breakfast

closets poor lighting in the room not confortable for room service needs a desk

nice bar /seating area downstairs

shower, size of room,refrigerator, tv, nice complimentary toiletries, early check in

bed's size, too narrow street's noise late in the night due to jazz bar across the road

no room service, no restaurant. bath with fixed holes. expected a 4 star, but it is a 3 star.

the wifi kept dropping every few minutes but it still worked at least

we asked for a taxi with a baby chair, the hotel was in charge of it, and they sent a taxi with a kids chair,

wifi worked perfectly

the bar was not really open and the bar staff were not interested in serving

wifi

good wifi and ac

there was also no wifi when i arrived but they fixed it the next

wifi was working well

clean, a/c in the room, small but tidy, close to metro station, good wifi.

were delighted with the freebies each morning, including a bottle of water, hot showers & strong wifi

hotel as very small rooms, my kids room smelled a lot a tabaco

great location. very clean. wifi was very fast. room had a nice balcony.

you can use it throughout your stay and it acts as a wifi hotspot so you can tether your personal phone to it

pet friendly also

wifi working well

wifi and ac functioned fine

rooms or the hall could use a coffee machine & microwave (any kitchen appliances would be

tiny the shower too small too move for my partner and not a microvawe or kitchen facility or kettle as other

while the hotel supplies free wifi, the speed in not great and the connection is not very stable

wifi is not good, not even for whatsapp

the staff was nice, we were pleased with an early check in and the location is perfect.

the hotel was very good swimming pool it made a big difference

not the best wifi connection, organization of the room a bit strange

to centrum 5-7 minutes by walk,you have a chance to get rest when you tired, staff was good,price,wifi level

great location, comfortable and clean room with good wifi connection

elevator to 4th floor, free wifi

wifi signal was weak most of the time we were there, if we could get it at all, but when we asked,

wifi was weak!

wifi was very reliable

room was big and clean its well managed and they also allowed us early check in , without any extra charges

if there is a fridge in the room would be better for a family with kids

were amazing, the upgraded me when i complained that i needed to work from home and the hotel wifi wasn't reaching

wifi worked well

location, large rooms with great facilities, best breakfast, fantastic roof top bar and the staff were wonderful

the reception and bar is very stylish and the rooms were fantastic with lovely comfortable beds and a great

really good breakfast and bar menu - so good we stayed in to eat there despite being in such a central location

no room service

and tidy hotel with a special experience throughout our stay at the hotel, from the reception to room service,

the rooftop views and plunge pool

room service has to be ordered via phone

rooftop terrace with pool, comfortable beds/seating area, bar with table service and spectacular views over

service from room service poor and also got woken up by house cleaning at 8:00am

rain shower did not work - tv is small, with no streaming services - pillows are uncomfortable - wifi is slow

shower was powerful & plenty of hot water good wifi good location good hairdrier

the wifi also worked well during my stay

location is perfect, also the wifi connection, the bed

location. cleanliness. wifi good.

we really enjoyed breakfast every morning here

i don't like concept of partially paid breakfast

special mention for lap pool, gym and spa facilities which really enhanced the experience

special mention for lap pool, gym and spa facilities which really enhanced the experience

gym and pool is not 24 hours

lack of mobile reception and wifi connectivity was very poor.

having wifi access proved to be inportant as the old thick walls barely let pass any 4g signal to the room

no kitchen facilities of any kind laundry was expensive better off to find a laundrey matt

wifi was not really working in our room unfortunately

generally wifi was good but sometimes it was slow when i tried to do some work from the leptop.

very good american-style breakfast

the breakfast was

the room was beautiful, the bed extremely comfortable, breakfast is fantastic

everything was perfect, nice and clean apartment. great breakfast

ud83eudd70 the room, breakfast, location, and cleanliness were all perfect as well

room service was good

bed, separate sitting area, room service and minibar available (plenty of hotels no longer stock their minibars

for early check in and hotel was kind enough to offer, provided a free upgrade to a nicer room too

than ice cold, and the pool size (and surroundings) were not generous, and were limiting for our kids, although

the kids easily fitted in our room

the laundry service was very poor

extra friendly staff very pet friendly small but good gym great location very nice interiors

the gym is very bad. too small, only one person can have access

no variety in room service food

loved the location and how courteous and friendly the staff was, expecially towards my small pet

the shower was not the most friendly for kids. slippery and difficult to bathe them.

and welcoming staff, great breakfast, great concierge service for taxis and info, great views of the park, clean

breakfast was fabulous the staff were very helpful and friendly to this only english speaking

we had a very comfortable family room which was perfect to accommodate two adults and two teenage kids

everything!!! the best people at the front desk! the breakfast is so good!

the location is superbe, and the casino which is linked to the hotel is offering nice entertainment and decent

hotel offers exclusive and private integration with next door casino

trust all the pictures though, the beautiful stairs and big common areas you see belong to the casino

after waiting 20 minutes for taking an order in the bar (3 persons behind the bar, no one came ) we have heard

it is extremely expensive and zero amenities unless you want to gamble in the casino next door we had the

no bar rooms basic

loved the location - walking distance to everything even with our two kids under 6

no bar or lounge area. wireless internet did not connect.

a bar would be nice but there are plenty nearby.

no kettle for hot water in the room. no room service. wc floor makes too much noise (parquet)

breakfast is oustanding and the rooms are quiet and suitable for a good night sleep

where the breakfast is served , i don’t think they are happy working there , very lazy and you have to ask

is the best❤️ we love the location and late check out option

the wifi even with the paid upgrade was very bad. the staff didn t seem to understand.

wanted to order room service at 12:30 am or sometime around it

for example, free taxi from the airport and young kids have free breakfast

plenty of storage space and good wifi

museums in the city, very close to el parque de el retiro (fantastic spot if you travel with kids)

breakfast was great and the staff friendly and helpful

friendly to myself and my young daughter, offer of stroller and bikes as well as ipad and city wifi is very

mins walk to metro station, has stove and fridge in the kitchen, no wash machine

the location was great, the room had everything i needed and the kitchen was very useful.

nice bathroom en suit from simple bed room also has access to kitchen and a sitting room with additional welcome

room also has access to kitchen and a sitting room with additional welcome luggage storage and a gym

shared kitchen

breakfast place is iconic and unique in all madrid, the quality of food selection is premium as

pet friendly, particularly cats

went the wrong way to find someone laundry draped over staircase

hotel is beautiful - especially the breakfast room

great location, clean rooms, delicious breakfast, wonderful view and very friendly staff!

via close to lots of good cafes and restaurants room was very clean and had everything i required bar in hotel

trying to charge 60 euros for a single bag of laundry.

close to everything, super-clean room and bathroom, quiet, great bed, small bar fridge and kettle

the rooms are really nicely decorated and very comfortable and the bar has good wines

laundry place, carrefour express is just next to it

poor wifi

apartment was spotlessly clean and had everything you need including kitchen cleaning materials and all utensils

comfortable beds, very functional kitchen, modern place

fully equipped kitchen, everything is tastefully decorated and we even received a small gift

reasonably sized apartment, with a small kitchen in a quiet street

breakfast verity could be better

no pool , resturent food and quality of resturent is not equal to money value i.

breakfast was good but i have had better at other hotels of the same quality

breakfast was great concierge so helpfull staff great food delicious love the marble floor on

the room was cold and mini bar didn t work

the pool was closed.

little candy bar for kids in addition to pop corn station eating for them at

thought we could use the laundry bag as there was no indication of price

all looks ok , but the wifi is really not so good, need to improve.

pool is small but great for kids if you bring them

is my 4th time staying at this hotel with my family (wife and 3 kids)

location was excellent specially if you are travelling with kids, hotel staffs were very professional and helpful

for our family of 5, kids age 8, 13, & 15

we stayed for three nights, with our two kids

for our family of 5, kids age 8, 13, & 15

gym quite small for a hotel of this size

- great pool on rooftop - top location - brand new gym - lots of choice at breakfast

and the concept of the melia hotels (level) is the best thing ever, open bar with drinks and food

the hotel is hoping to expand their services and put in a pool in the future

great breakfast, great bar downstairs and friendly staff

at from desk saved my dinner, he received my luggage and suggested me to have dinner before the kitchen closed

no room service

lack of spa and pool. the rooms were on the smaller side although the bathroom was big.

staff were quick to answer our questions and help us with laundry, in-country mailing, and other recommendations

expensive laundry service

housekeeping inefficient in cleaning, omitted lots. didn't bother with the kitchen for 3 days

large 2 bedroom apartement, nicely decorated, modern, fully equiped kitchen, tons of amenities in the bathroom

the cleaning service do not take care of the kitchen at all including the cutlery and dishes during the complete

wifi signal in our apartment was very bad and we asked for help but no one came to have a check

wifi connectivity to the tv in the main room was too weak to be able to stream but this really didn

and modern, quiet rooms excellent location, communication from the team, really well equipped kitchen, access

the wifi is quite weak and slow

i liked the informalness and open kitchen area which lent itself to interesting conversations.

wifi connection is generally good, but not fast enough to use it for video calls without problems

great to have tea and coffee making facilities and communal kitchen

the wifi connection was really inconsistent.

i liked how spacious my room was. also appreciated proper work desk and a kitchen.

wifi was poor. connection kept cutting out.

breakfast could be improved (more variety)

wifi connection was very poor and the room was very small and the interior of the hotel is not

breakfast could have been better

exceptional, attentive, friendly & lovely staff from the door security, roof top bar team, breakfast team &

and they have fast laundry

it was like boat's wc, even the kids can't be fit easily

nice spot, amazing rooms and beds, very friendly and helpful staff, nice breakfast, all made our experience in

the housekeeping staff were great, the room was always spotless every time we got back the wifi was really

the staff offers me a pocket wifi instead of

room a little small compared with the same room type booked also under petit palace but at puerta del sol

gripe, but the tv remote has a netflix button but the tv itself won't let you connect it to the wifi to be able

no laundry machine, room card is not working sometimes

gym is closed but they provided an alternative by offering the services of a nearby gym

no english options on tv, i know it's minor but if you have kids or want to rest in your room it may be an

good vibes and helped us in all we needed, besides that, they have a beautiful rooftop with a bar that has

i was with two kids and it really saved our day

location, wifi worked well.

the staff were excellent and the bar area nice with complimentary water and fruit.

a good continental breakfast. the donuts.

a group of tourists monopolized the very small breakfast room for more than hour

there was no towel bar to dry wet towel - no hangers for pants (they would fall off the type of hangers provided

bar was only open in the morning which was disappointing

room service slow

location, great food and great room service --- great staffs only thing: pay attention to the shower falls into

its restaurant and bar are excellent and a surprisingly good value

a friendly and warm disposition and exceeded all of my expectations from the concierge, to the room service, to

quiet, i was awakened two or three times during the night by the sound of what i presume were room service

wifi coverage (room), poor maintenance, front desk personnel dressing

i didnt know this hotel was pet friendly the room beside us had a dog which they left unattended at night and

are too small, we could not pass each other, it was hard to open suitcase, kids bed right next to double bed

was very dated needs updating, wifi very poor, aircon struggled but it was 40 degrees for a few

stayed there with two of my kids one baby and a toddler they had a fence thing that was on the upper bed which

no room service but not that big a deal as there are plenty of cafes and restaurants nearby.

great location, very close to different sightseeing places. good breakfast, vey clean hotel

love the location and breakfast is good. highly recommend!

also, getting my laundry done by the hotel was the most amount of money i've ever paid for laundry at any hotel

friendly staff, large and confortable room and excellent wifi. location is great.

area is very central but a bit in a red light district, kids felt not comfotable to walk towards the

elevator did not work for 4 days we had to climb 4 floors with suitcases and kids few times a

looked at the room service menu and it seemed dear for what was on it

breakfast was great with excellent choices, hotel was in a great location, staff were very friendly

the saff helped us, whether it was setting up the wifi or calling a taxi