wifi, very unusual in hotels

they don t offer room service, but i guess that is why the price is so wonderful.

poor wifi reception in the lobby area.

a deal breaker as there are several restaurants nearby, but an onsite bar would have been great

the hotel is advertised as having a bar and snack bar, it wasn't open during my stay

staff is very supportive, and the rooms were super clean and every day we had room service

very clean, great breakfast

breakfast did not open until 8 and the bar was also not open, so it would be nice to have an option to get

diner in the bar was terrible, too much waiting for only one waiter, too much waiting for dishes, the menu was

2) the page of room service in english didn't work and the guy in reception said: it's not my problem, you must

marks for wifi - very good signal with no interruptions

free on site parking, spacious room, friendly staff and good location 30 second walk from a bus stop that takes

overprice breakfast

very good bed and excellent breakfast. the 3rd time i stay in madrid in this hotel.

the breakfast was great plentiful and satisfying, with everything you need to keep you full from

the parking at the hotel is very spacious and free

unfortunately the gym room is renovating.

bar in the evening doesn't open till 19

wifi not working

of parking bus stops outside for madrid central 15 minutes by car to the centro nacionale de golf

wifi in room (far end of corridor), very isolated - car essential

i was grateful you had a gym but a few weights would be great

the bar area was very comfortable

found the internet/wifi was extremely variable, very frequently just freezing for minutes at a time

one of the main reasons i booked this place was because i thought it had a swimming pool only to be told

booked on the basis that there was a restaurant and as it turned out it was just a snack bar if you are driving

wifi and air con working perfectly

thought that the wifi was very poor & the room was quite warm

no way to work comfortably with a laptop, and the wifi was on&off depending on who knows what

moreover, there is the offer for late check out at 13:30, with only 10 euros charge

very slow wifi connection in the room.

room service at 9am

room had no wifi

wifi accessible only in hall, where was quite cold

the room service being once every two nights

laundry room was also at our disposal

wifi can work poorly sometimes

tries to save money by not puting water on a daily basis in your room and not changing the soap bar even if it

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

lack of room service after 11pm (arrived at 11.05...)

no wifi connection.

loved the pool, the breakfast, the shower, the gym

i was woken by this service being offered and a better way of collecting laundry might be worth considering

it is in front of the metro station moncloa and close to the bus station. it has a gym.

shame that the rooftop bar is not open outside of summer season!!!

gym needs an overhaul. brill apart from that

wifi reception.

minibar refrigerator , no kettle service , wifi in some rooms arent good enough, but k was busy outside anyway

restaurant and bar on the ground level which served very good food presented beautifully

no gym, bed was too hard, no iron board

nothing - although maybe they could start breakfast a little earlier at 7am rather than 7.30am!

great pool area, very clean and staff friendly and very helpful

great quality hotel, rooms were excellent, good gym fantastic pool great restaurant.

gorgeous breakfast, very attentive and efficient staff in the restaurant and reception.

the gym was a little bit cold but the temperature of the room could be easily improved.

room, breakfast, flexibility to give us a late check out, location

the pool, coworking space, restaurant and staff

was extremely comfortable, the quality of the a/c was perfect, they had free laundry service, the breakfast

they also have a self service laundry room

5 days there and wifi and space was great

great airco and wifi

pool was crowded, not really for younger kids

great location, young staff but very friendly, great sized room, decent gym and great breakfast

room was spacious, quiet and super clean, common areas such as the pool, breakfast area and roof bar were nice

location was good and the facilities were clean and nicely organized, i was even able to do laundry during my

excellent restaurant, gym and clean room. love the atmosphere.

location, great room with kitchen facilities, air conditioning and comfy bed

room, plenty of space plus an additional small kitchenette, all very clean

we used the kitchen in our suite for breakfast and there was a supermarket within 5 minutes walk

breakfast options were great and reasonable - and cute food places on the same street so you don

we enjoyed our stay, my kids loved that the fact that breakfast goes with the room

small not full equipped gym.

couldn t enjoy the spa voucher (included in the level services) and the pool

this hotel as my kids like swimming

no american coffe and boiled egg for breakfast

swimmingpool had an age limit and our two kids could not use it

the room was good. good airco good wifi

the junior suite was great! clean rooms - spacious. perfect for a stay with my kids.

the hotel staff (reception, room service and breakfast) was kind and helpful throughout our entire stay

no bar. but a lively bar down the street.

gentlemen at the front desk and especially the gentleman in the lounge bar had the best service

laundry is very pricey

gym facilities is good and very clean. staff are very friendly.

good location, super clean, great breakfast, cosy spa with gym and pool

was lovely - lots of variety room and bathroom very spacious pool and gym area

they offered me free ice but when room service brought it they wanted to charge 5 euros

clean , wifi and breakfast

they charged us an additional 50 euro for early check in and didn t let us eat breakfast

we booked a junior suite and ended up with a separate room with pull out sofa for the kids, which was great

pool hours are very restrictive

great location and breakfast. the rooftop was great and fun for adults and kids.

amazing hotel, great location very comfortable and spacious rooms. amazing breakfast.

wifi failed one day

ordered room service one night and the food was terrible but that s the only fault i could pick

breakfast was a well laid out buffet, well maintained, and with something for everyone

lovely staff and rooftop bar and restaurant was amazing

size since we had kids with us and did not have enough space to open 3 suitcases in the room, but we managed

tv configuration didnt work well, wifi unsafe and not very effective

room heat. wifi

even the wifi username/password was assigned to her name when it should've been me

no laundry facilities

good if you re needing to work. coworking space in the lobby and strong wifi.

the wifi was quite slow

having to check in on facebook to access wifi

breakfast was excellent and the pool on the roof was a fun experience for my kids

wifi signal was not always stable.

room service was easily accessible, timely

kitchen is also well equipped with anything we needed (like fridge for cold water and heather for

multiple bedrooms, big bathroom, kitchen and of course flat screens in every room

wifi was very very slow

the wifi disappear from time to time

to show my displeasure, but they didn't care nor the teachers or adults didn't disciplined the kids to behave

the room is confortable, with a small kitchen, very clean

comfortable beds, black out curtains, quiet room, great kitchen facilities, powerful shower, good air conditioning

nice location. good room kitchen is a bonus. good staff and also wifi.

check in to check out only one complaint-no kettle in kitchen

room service

no facilities to relax on the property solely - small old gym and breakfast venue

friendly stafff very clean rooms great location and great 24 hours room service

gym had limited upper body training machines and weights

everything, the hotel is one of the best, the position is perfect, the breakfast was very good

i liked the location, however, some amenities including free wifi was not working at all

gym facilities were terrible

i was unable to access the gym, which was disappointing

there is a gym from the neighboring hotel which is a room with 2 machines

small room but comfortable. good wifi

too bad the wifi was not working during our stay due to the fiber optics work in the area

the room telephone didn t work we couldn t order any room service or contact receptionist.

no general bar area so no central ambience

poor wifi, very bad wi-fi, slow or borken almost all the time of day.

room service, very slow checkin

staff was super helpful, secured parking, amazing breakfast

best location and i arrive early morning and they gave me room clean and best room service

gym was messed up - many pieces of equipment were broken

rooms were smaller than expected and wifi in my room was poor

wifi not superfast but good enough

only point against is the connectivity of the wifi, i don t know if it was because i stayed at the 5th floor

staff very friendly and helpful, bar and restaurant food excellent

i particularly liked the jacuzzi at the rooftop pool

one night i had to beg for someone to prepare the sofa bed for the kids

service was very friendly and super efficient, the bar area felt very relaxed and the interior design was superb

the roof top pool area was great to relax in after a day

room service was great

was very modern and clean and had a lovely seating area and bar in the main reception

bar was not open during the day, was told only open some nights, no beer and choice of two bottles

), the excellent room service and the breakfast in the morning

really good location, comfortable beds, clean room, good breakfast and room service

wifi is hit or miss depending on room location

the breakfast was generous, delicious and

fantastic breakfast. excellent position. great staff.

had the breakfast once which was great

very good breakfast, and clean room

wifi worked well and you could also get service in the room as well

not a pleasant experience trying to check my wifi connection knowing as well that checking out on time depended

speed of wifi is a bit slow and the flow of the shower is a bit small

the hotel, the decor, the staff, the ambiance, the facilities, the breakfast choice and the location

wifi reception in the room was very poor

on 5th floor and hotel wifi was effectively so weak you could not even connect

wifi seldom worked and would regularly drop. refrigerator did not work.

we had a very pleasant stay at ocean drive. everything was just perfect. pool is very nice.

i did not have any breakfast.

was no room service and the car park was quite difficult to find even with an 8 page print out, valet

not a cheap hotel to be honest but the wifi in the room was not enough to jump on video calls (i need the constant

the restaurant and bar are amazing, very cozy, michelin-style vibes, and the bar is so good you just want to

the room service food was really overpriced and not that good.

the wifi was great and the shower was fantastic... that's about it

room was tiny and dark, staff was rude and my belongings were left in random places after room service

the wifi functioned well

no bar or room service

pet friendly, super clean

good wifi

they gave early check in

petit palace is a tiny little gem of a place, we booked for our budget and were very pleasantly

good location close to many points of interest and shops, good wifi

, free wifi fast enough, 20 mins walk to most tourist place, close to lots of bars and restaurants and

departure, also you're able to use the common facilities (kitchen, toilets, shower, common area, wifi, etc

thing i can complain about is the wifi

did experience some trouble with the wifi at times but manageable

they offered us early check in and to keep bags 12 hours after checkout

very clean and comfortable rooms, great facilities (lovely rooftop pool & bar area) and the breakfast was

missing the the room service option.

no room service or ice machines

we would have liked coffee and tea making facilities in the room as room service was quite pricey

there is no room service before 1pm although we ve turned the heat on, the room tends to get very cold,

it was in the middle of major attractions, they welcomed my dog and my kids.

charged reasonable price for late check out

we did not have breakfast...too expensive. staff was extremely helpful.

breakfast was good but lacked variety

staff super helpful. gift for kids on 3 kings. location was amazing. family room was awesome.

bad wifi network quality.

nice modern room, friendly staff, well located, free wifi

wifi reliability - don't rely on it if you have a high stakes zoom call (we didn't thankfully)

wifi worked well, i just missed a working desk in the room

the wifi was quiet slow

lots of closet space large windows, fast wifi

fact that they changed the wifi everyday was a bit inconvenient, as i lost signal while asking for an uber

cafe was great for coffee and breakfast

wifi connection kept cutting out. that was annoying.

the breakfast is wonderful and the wifi works properly

breakfast was well stocked

excellent customer services early check in with out additional cost

perfect location. helpful staff good breakfast spacious balcony

supermarket across street for all food needs and granier cafe also across street for tasty breakfast every

the rooms are perfect for students and kids small and cramped ( during our stay there was a full bus of kids

breakfast is beautiful too - the tortilla, cream cheese with possibly a jam on top & serrano ham

rooms, top bedding, impeccable cleanliness and the little extra of this hotel it has a swimming pool on the

rooftop pool is awesome

the cringe millennial signs. example: the wifi is called the f**** wifi

they offered us a complementary breakfast to compensate for the issues we have encountered with wifi and

we returned home from an event, having not eaten since late afternoon, and contacted reception / room service,

clean hotel, free minibar stocked every day

great location, lovely rooms, good air con and wifi, friendly and competent staff, comfy beds

unfortunately we didn't realize that the mini bar was free (usually you get conned into paying)

no room service

staff, small mini rooms, no room service none food or beverage, and bathroom gets flood in water every time you

room service was excellent

no room service after 11pm, and no bar in the room

luxury decoration helpful staff fast room service i really want to thanks reception staff for there helpful and

thought it was misleading to say that the hotel provided room service

there was a little gym in the hotel which was nice, small, simple but have basic things and some free weights

the rooms are good sized and sparkling clean, the shower is excellent, the wifi is strong and the beds are so

was great, the room was bright and beautiful, the bed comfortable and there is a 24-hour small gym

was a little basic and the wifi access system is a bit strange with printout codes that are limited to two

did not eat at the hotel as breakfast was very expensive for what it is, and sadly the spa had not been built

the gym is very decent and played great tracks

staff was super friendly and helpful. they accommodated the needs of my kids.

no wifi in the room a 300 x 300cm window in the room

staff was super friendly and helpful. they accommodated the needs of my kids.

very central, the staff were polite, the facilities including the gym were great

we were traveling with a small dog, and the property was genuinely pet-friendly, which was extremely important

layout of the room was perfect for our family of 4 (2 kids ages 10, 12)

everything is in place, a fully equipped kitchen

there is also a lack of oil and salt in the kitchen

wifi at hotel works perfectly but they also gave us wifi device so we had internet all they when we

the tapas bar in front of the hotel.

wifi was very poor.

the wifi speed in my room was very slow. even google search was taking some time.

wifi connection was not reliable.

the staff are all excellent and it is wonderful to have a great bar to have a night cap at before heading to

wifi kept dropping out during the time i was there, that was why i took off one point.

hotel was spotless, pool was the extra bonus which we really enjoyed

good breakfast and very good wifi

and each room have a nice different comfy design with all facilities that you need and the wifi service is so

difficult to find available lounge chairs at the pool, so good to get there early

i can't think of anything. faster wifi maybe? but really everything exceeded my expectations.

wifi and 3g connection

interesting decor and layout in the bar and restaurant

sometimes it's not as easy to find hotels with rooms for 4 (easier for 2 adults, 2 kids, but not so much for

also the wifi on the third floor was a bit flakey, disappearing then coming back, which meant that streaming

wifi was a disaster

temperamental wifi connection

there was a surprise little breakfast

staff were so helpful and the breakfast was great value for money

there is no pool

very small room. wifi didn t work

wifi network was not working properly

wifi does not work properly

spa closed

the rooftop pool and bar is very small so with covid restrictions you had to reserve a spot to attend but wasn

a tiny note that the wifi sometimes does not catch in rooms

service at the rooftop was a bit slow. and the wifi was weak

the breakfast buffet had hot items (two kinds of eggs, mushrooms and bacon), cereals, yogurt, fresh

our kids were on floor 2 and they didn t have the same problem at all, so keep that in mind when

the last day they have problem with the wifi

do not appreciate the attitude of this person younger than my own kids

fantastic family holiday thanks to the petit palace arenal

are travelled together with two kids an stayed comfortably in one family room