staff is very supportive, and the rooms were super clean and every day we had room service

staff at reception and in the bar and restaurant were very friendly and helped with any requests we had

booked on the basis that there was a restaurant and as it turned out it was just a snack bar if you are driving madrid is impossible to get around unless you have done it before and know

the bar area was very comfortable

a mini bar in the room is advertised but there was nothing in it

most of the facilities were closed as the restaurant and the bar and this must be advise when you book

lack of room service after 11pm (arrived at 11.05...) (-)lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service (+) the was no room service option either (-)fact that room service was only available during restaurant hours

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

from the room you get a glimpse of the golf course

not possible to get a coffee until 11 when the bar opens

very safe and attended wifi: free close to nice tapas bars

breakfast in a hotel i had in a long time

the roof top bar and service was excellent

else, specially the location and the breakfast

the room service is super nice

moreover, there is the offer for late check out at 13:30, with only 10 euros charge

the bar staff is awesome

great location, super service, friendly staff, great bar and restaurant

property was clean and the staff were great. bar man was lovely.

we could eat whatever was in the bar

very helpful staff, friendly and knowledge of area , breakfast attendant very freindly,

service staff spa food location

front staff was wonderful. breakfast was great. facilities are well kept.

if there was an offer of disposable underwear for spa this hotel was 10/10

cluded in the level services) and the pool

breakfast was

the gym could have had more weights options and the breakfast could do with some more veggie/vegan

excellent price value for the location. modern property. excellent wifi.

wifi was cut off for a whole day and a half, staff didn't really offer any solution to someone who

basic kitchen

evening reception staff, gentleman on was not helpful when l tried to order room service

there is also a great playground nearby (for those who travel with kids)

you have the chance to have late check out but depends on the availability of the day

breakfast and laundry

connected by a part of the hall way that could be closed off which was very convenient with small kids

view, ease of check in, early check in permitted, breakfast, staff friendliness

room service

room service is outsourced but an excellent service delivered in a lovely box by a very smartly

no room service available

the wifi was great and the shower was fantastic... that's about it

wifi worked great

nothing! the pool hours for kids could be longer or have an early morning session.

nothing! the pool hours for kids could be longer or have an early morning session.

staff was exceptional, location, gym facilities, breakfast and so on.

not so accommodating during the electricity blackout for a family with kids

charming bar on the 1 floor

we ordered room service (the food was good, so it was worth it, especially with tired and hungry kids), but it came all packed in paper boxes and single use plastic cutlery

great location, excellent breakfast, easy check-in/out, nice gym.

they charged us an additional 50 euro for early check in and didn t let us eat breakfast

the wifi in the room was poor.

amazing hotel, great location very comfortable and spacious rooms. amazing breakfast.

it was a quite uncomfortable to spend all this time waiting with our tired kids at airport

there was a dress code for the sky bar on saturday evening which meant we were denied admission in our smart casual clothes

bed is not only big, it's enormous :-) sofa bed for kids is also great

great value for money amazing sky bar with 360 views of madrid most importantly the staff and the service was on point

bed is not only big, it's enormous :-) sofa bed for kids is also great

rich and delicious breakfast, suitable for all wishes

staff kept information unless asked for, like for what floor is my room, is there a wifi, what time is breakfast, basics

that i paid 400$ and the breakfast was not included

breakfast room and bed

it's good for family with kids

room and the bathroom, sights from the room, electrical appliances and security box in the room, laundry service; the extraordinary breakfast needs a special mention

really good location, comfortable beds, clean room, good breakfast and room service

also gave us a late check out

central location, nice and most importantly adequate pricing, great room service

very stylish hotel, clean, and great room service

employees friendly and efficient. very clean. the salchichon at breakfast was delicious!

it doesn t a gym, pool nor a bar.

lack of gym, spa etc

every bottle you want to drink same for coffee there used to be complementary coffee before the gym is poor not suitable for clostrophobic

were very nice, and we could get an extra bed in the room as we are travelling with 2 kids

room service

the roof terrace is amazing with fantastic views all around and had we had longer in madrid, the pool was very inviting

it has a lovely rooftop bar , the breakfast is so good every morning and there is a zara next door

we loved the rooftop plunge pool and bar with great views over the city

ve to sign in through

had a 2 bedroom apartment including a washing machine for laundry

as a suggestion, the kitchen should include basic items such as salt, olive oil, pepper, and vinegar

the room is confortable, with a small kitchen, very clean

we had little kitchen in toom too which was convinient when travel with kids

confortable, the kitchen in the room was excellent and practical. excellent location!

the gate at night room looks old, but spacious , clean and has everything you want specially kitchen equipment if you stay long time

no restaurant, though they did offer room service, but the food was pretty bad and overpriced

friendly stafff very clean rooms great location and great 24 hours room service

i love everything the room the service snd aldo the breakfast

central location. staff super nice! delicious breakfast!

only that their is no 24 hours room service

nice lobby, gym was basic but decent

there is a gym from the neighboring hotel which is a room with 2 machines

i was unable to access the gym, which was disappointing

great location and small gym

gym facilities were terrible

lounge bar closing so early 11pn?

helpful staff with cheerful greeter at breakfast

kids loved the muffins for

use it fully and on the day of my departure, the reception made an extra effort to let me have a late check out

the fitness center was a little small and stuffy

service was very friendly and super efficient, the bar area felt very relaxed and the interior design was superb

pecially hotel employee at the door), location, breakfast and ambiance were all just incredible

early check in was amazing

we used the thai spa and the staff there was wonderful, we will definitely come back

breakfast is great with lots of options

it had a good breakfast, nicely decorated and clean rooms

breakfast was a very good choice for continental style

of the staff were incredibly friendly and attentive from the reception to bar staff

the hotel was clean and the rooftop bar and pool were very nice

the breakfast is complete and has delicious food

breakfast was so good. location perfect. staff very friendly

the rooms are perfect for students and kids small and cramped ( during our stay there was a full bus of kids and teenagers

the hotel accommodated us for early check in.

the kids were running throughout the whole floor at night

unfortunately during our stay for the 2 nights, the hotel was full of kids, noises, and having breakfast there was impossible (bus tours) the rooms are very small and

the breakfast had a good variety of products, everything was great

the breakfast was wonderful! great selection of food and beverages.

lots of nice restaurants and laundry nearby

breakfast

too many pillows anf poor tortilla in the breakfastud83eudd23

on 5th floor and hotel wifi was effectively so weak you could not even connect

location' service, room and breakfast - all over perfect

'garret'room with fine breakfast lent to the location near the palace with the metro in between

my phone couldn't reliably keep wifi signal in certain parts of the room, including when sitting up in bed

the wifi wasn t as fast sometimes

they gave early check in

the wifi signal is not good

loved the breakfast, the shower, the comfort of the bed, the little balcony we had connected to the room,

stayed at the fifth floor and there is a wifi problem

very good location and clean rooms and stuff were friendly . breakfast was excellent

great location, clean and good breakfast. late check out is great

staff, small mini rooms, no room service none food or beverage, and bathroom gets flood in water every time you shower, lot of

good wifi reception

it is an adults only

luxury decoration helpful staff fast room service i really want to thanks reception staff for there helpful and kindness they treat us

immaculate room, private terrace and superb matcha latte from downstairs :) plus the late check out time

the gym is very decent and played great tracks

staff was super friendly and helpful. they accommodated the needs of my kids.

were amazing, and so is the terrace on the floor below where the restaurant is located and had breakfast outside every day

breakfast was very good, with a large selection of both hot and cold food

they helped me with an early check in, with having an email printed and receiving a package for me

the pride weekend, don't get me wrong, but i feel like i've paid for a 5 star hotel and not even breakfast was

location , very good breakfast modern and young hotel with nice rooftop… hope to come

the gym is a bit old

hopefully next time we get to use the spa facilities

breakfast was really good, hotel was very clean, and there was a nice big gym.

we didn’t try the gymnasium

did not eat at the hotel as breakfast was very expensive for what it is, and sadly the spa had not been built yet which was my only real let down

also the kids tv didn't work, although not a big deal as they had their tablets but still not nice

offer a continental breakfast at a lower price.

we did not have breakfast...too expensive. staff was extremely helpful.

it was hard to clam down my kids about it :) - another first time seen hotel feature was 2 layers sheets on the bad

it would be tight for 6 unless 4 are kids

there is also a lack of oil and salt in the kitchen

everything is in place, a fully equipped kitchen

layout of the room was perfect for our family of 4 (2 kids ages 10, 12)

great location, wonderful big room with two windows and a kitchen

there is also a kitchen which we didn't notice when we booked a room so it was a pleasant surprise ( some

ud83eudd70 the room, breakfast, location, and cleanliness were all perfect as well

the staff was really helpful and the room was nice, bed was super comfortable. nice breakfast.

the bed is super cozy!!!!! the included breakfast is also great.

i had an early train and the kind staff opened breakfast early for me at 6am - very lovely!

breakfast shud hv more vegetables and non gluten

reasonably sized apartment, with a small kitchen in a quiet street

apartment was spotlessly clean and had everything you need including kitchen cleaning materials and all utensils with a proper kettle as well as a coffee machine

fully equipped kitchen, everything is tastefully decorated and we even received a small gift

would be very cramped for 4 people with pull out bed right in the livingroom infront of the small kitchen area

kitchen i love so much also

sky 44 bar is on the top of the building

very good cooked to order breakfast in sky 44 roof top bar with views

it has rooftop bar which is free for guests for breakfast

though it is on main road and has a bar of its own , the rooms are peaceful without any extra noise

when you take the 7th floor you’ll see a laundry unit