staff at reception and in the bar and restaurant were very friendly and helped with any requests we had

booked on the basis that there was a restaurant and as it turned out it was just a snack bar if you are driving madrid is impossible to get around unless you have done it before and know

the bar area was very comfortable

a mini bar in the room is advertised but there was nothing in it

free parking, good breakfast, great restaurant across the street, extremely clean

breakfast was excellent

it has a small but very well equipped fitness room

breakfast, bed, free parking

the courtesy of management due to a late check out i didn't fully comply

lobby, simple and comfortable. everything clean and new. good wifi. coffee and tea were free.

the wifi could be a little tricky and often required some connecting/disconnecting in order for it to

wifi was not good. didn t work most of the time.

helpful staff, clean and good wifi

decent rooms and wifi

staff is very supportive, and the rooms were super clean and every day we had room service

property claims to have a sauna and gym

no complains. perhaps the gym could be somewhat better equipped.

stay in room 108 unless you like being kept awake - right next to the bar and restaurant

one of the plates in the snack bar was quite low quality for such a place.

it was nice to have a gym in the building even tough it is very small

staff was super friendly, and the breakfast was awesome!

the breakfast was basic (tortilla patatas, bacon, cheese, ham, fruits, pastries , cereal, juice and

breakfast not included in the price.

very well located for our purposes, very cheap, nice breakfast, i will come back.

everyone on the staff was very kind, breakfast was nice, rooms were clean, wifi was fast

no swimming pool , no gym , and no food for room service

access from the highway with secure parking available on site

any english, and when we used iphone translated they still said they did not understand also no bar or evening meals were available which said it was when we

sweets the staff of the buffet breakfast is very friendly especially the two moroccans guys the room service food is good as we a muslim we order a vegetarian dishes such as

the wifi. it doesn t work in the bed room. it he signal is too weak.

breakfast a slice of toast nothing else offered only more toast ,very poor when setting off for 5

booked this hotel for its proximity to the airport, maybe we were very nieve to not realize what adults only entiled

breakfast wasn't that great, i suggest they add fruit to the breakfast plate

we liked the bed comfort and the spa bath

room service food was quite good

it even had a small kitchen which of course we didn't need but lovely to have that option

we rented a penthouse apartment with 2 floors and 3 bedrooms and a kitchen

hard beds, noisy ventilation system (outside the room, impossible to switch off), no breakfast (just a croissant and a coffee in the adjacent

concept of double stage lodgement with 3 rooms and small kitchen was interesting

no plug for bath. kitchen equipment needs refreshing as things missing, so hard to cook properly

tries to save money by not puting water on a daily basis in your room and not changing the soap bar even if it is almost finished

nice spacious room with storage places. nice bathroom (could be larger). i appreciated the gym. (-)the gym could have been better.also, for the price i paid, it could have had more facilities. (-) the gym had only 1 very old and out of date treadmill from the 1990s

not possible to get a coffee until 11 when the bar opens

from the room you get a glimpse of the golf course

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

lovely swimming pool, tasty breakfast and very nice and helpful staff.

hotel restaurant could be open every day and swimming pool could work longer than till 7p.m.

the pool area is super nice too, sometimes crowded but not too crowded like not to find a spot where to

rooms were very spacious and compfortable, the gardens and pool were lovely too and the staff very friendly

in smart gardens with pool

late check out mas tarde

location very good, near moncloa metro station. room fine and fitness as well

rooftop bar sehr cool

wifi was terrible

the bed was a very comfortable california king, it had all the amenities we could want, and the breakfast was ample, varied, and of excellent quality

the rooftop terrace and bar are great for relaxing after sightseeing, with fantastic views

moreover, there is the offer for late check out at 13:30, with only 10 euros charge

access to gym center

the weather wasn't great so to be able to have dinner and breakfast there was so

gym is very small and some of the equipment didn't work

property was clean and the staff were great. bar man was lovely.

great location, super service, friendly staff, great bar and restaurant

couldn t enjoy the spa voucher

great facilities although the pool needs to be booked in advance

love the breakfast, i come to this hotel for second time just because of that

room service takes some time but still amazing.

amazing breakfast every day, the bar, lobby and pool always have a good atmosphere

was great and spacious; the bed was amazing; wifi fast and stable

wifi kept disconnecting sometimes and took a few tries to reconnect, but other than that the wifi

not see pool or gym but i might have missed it and i'm sure the staff would have directed me to

evening reception staff, gentleman on was not helpful when l tried to order room service

we enjoyed having the small kitchen even if we didn't use it too much

were very nice, and we could get an extra bed in the room as we are travelling with 2 kids

the staff was excellent and the breakfast was one of the best we experienced during our 60 days in spain

didn t have the toilet brush and maybe some small gym or swimming pool would be

bar and restaurant only seems to be available from 1pm to 4pm which is strange given most people in

it doesn t a gym, pool nor a bar.

room was tiny. wifi very bad

the room service food was really overpriced and not that good.

room was tiny and dark, staff was rude and my belongings were left in random places after room service

no room service available

room service

connected by a part of the hall way that could be closed off which was very convenient with small kids

beautiful restaurant and bar area plus great breakfast.

there is also a great playground nearby (for those who travel with kids)

wifi worked great, elevator worked great, bathroom clean with great shower

they were able to accommodate my early check in and also safely stored my suitcase on the last day until my flight which allowed me

the staff was so friendly, good amenities with pool and sauna

wifi was terrible in our room- very poor for a 5 star hotel

good location, super clean, great breakfast, cosy spa with gym and pool

pool, steam room and gym were

the pool is nice and coffee bar was great

the sky bar and gym. breakfast was amazing

however, the ac was blowing directly on the sofa bed where the kids were sleeping

are giving skyscraper vibes chicken fingers from le room service are goated

hotel staff were brilliant with kids, and the room was a great size for a family of 4

great location and breakfast. the rooftop was great and fun for adults and kids.

laundry service was amazing!

bar staff always away when you wanted a drink

also gave us a late check out

was sad that there was not a restaurant or bar there

and room service should be available 7 days a week

great value for money amazing sky bar with 360 views of madrid most importantly the staff and the service was on point

a bit pricy. sometimes room service ignore the no disturb sign

attention to guests at the swimming pool section can be better.

the gym equipment inside the room took space for no reason.

rooms are spacious and the design is clean and modern, roof top swimming pool and restaurant

issue which was minor, was my 2 devices could not connect to the wifi

it's good for family with kids

nice hotel, good interior, good wifi! all clean & nice stuff

outdoor and indoor pool, gym and added bonus it's on a river and park with lots of safe walking, cycling, running options

friendly and kind staff, comfortable and quiet rooms, superb breakfast buffet.

room service

ve to sign in through

having to check in on facebook to access wifi

breakfast was excellent and the pool on the roof was a fun experience for my kids

the pool was much smaller than expected but the rooftop area itself was really great.

the free wifi was excellent

excelent wifi

in the room there are all required things: wifi, a fridge, towels, glasses, 2 clean beds, a tv set, etc

breakfast friendly staff, helpful with kids good wifi connection close to metro station

room was clean and tidy every day, and the wifi was fast

had a 2 bedroom apartment including a washing machine for laundry

mini kitchen was very handy

as a suggestion, the kitchen should include basic items such as salt, olive oil, pepper, and vinegar

having a small kitchen

the room is confortable, with a small kitchen, very clean

confortable, the kitchen in the room was excellent and practical. excellent location!

only that their is no 24 hours room service

friendly stafff very clean rooms great location and great 24 hours room service

i love everything the room the service snd aldo the breakfast

the staff was very courteous and the breakfast was great as well

no room service

pool available

the pool is fantastic and the entire facility has so many extra rooms

didn't use the swimming pool, but it looked clean and really appealing :) i loved the apple cider vinegar option n the

the pool was very pleasant and it was a great experience to explore the communal areas

the rooms we so convenient and cosy! the pool was absolutely gorgeous for watching the sun set

there is a gym from the neighboring hotel which is a room with 2 machines

i was unable to access the gym, which was disappointing

nice lobby, gym was basic but decent

gym facilities were terrible

wifi, tv channels, lift good: cleanliness, bathroom, narrow corridors leading to room, fitness gym

of the hotel staff was very friendly, we got an early check in

tje rooftop terrace and bar is great for sunset views and vibes

loved the location. mayor attractions in walking distance. loved the breakfast.

i liked the staff, good area, nice bar and clean and tidy hotel.

it had a good breakfast, nicely decorated and clean rooms

location is excellent, as was the ground floor tapis bar and outdoor street cafe

fitness facilities need to be renewed and the

comfortable, good wifi. everything great

the hotel also provided a packed breakfast on the day we took a tour to avila and segovia, the starting time for which was before

good service and descent breakfast

courtyard and rooftop pool are extra highlights

gym was so tiny, there were so many rooms that were not used

the gym could be bigger in such a hotel.

great gym

much everything all the staff are warm and friendly, room beautifully appointed, breakfast lovely, dos cielos restaurant amazing, great location in west madrid close to the palace

the hotel accommodated us for early check in.

the hotel was a few minutes away from the centre. clean room and decent breakfast.

the rooms are perfect for students and kids small and cramped ( during our stay there was a full bus of kids and teenagers

accessible, good service, spacious rooms, exceptional breakfast.

unfortunately during our stay for the 2 nights, the hotel was full of kids, noises, and having breakfast there was impossible (bus tours) the rooms are very small and

the location was great and the room was a decent size, the breakfast was nice.

very good location and clean rooms and stuff were friendly . breakfast was excellent

room service is the worst

staff was very helpful starting from early check in, to luggage storage, extra access keys, pleasant and approachable

very good breakfast

very convenient location very good breakfast

very basic, scruffy furniture, no coffee and tea making facilities in room and room service brought luke warm drinks

i don't eat breakfast but their quality and variety is really perfect

the hotel, the decor, the staff, the ambiance, the facilities, the breakfast choice and the location

'garret'room with fine breakfast lent to the location near the palace with the metro in between

too many pillows anf poor tortilla in the breakfastud83eudd23

fantastic breakfast. excellent position. great staff.

the breakfast had a good variety of products, everything was great

asked for an early check in but hotel said it depended on vavailability- not available when we arrived at 9 in

and the breakfast time was excellent and gave us plenty of time for a lay in