lack of international tv channels. wifi needs reconnection overnight

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

new and clean room. i like to gym and i could, however the gym room is small.

breakfast, nice, comfortable room with wifi

location north of madrid where we enjoyed peaceful evening walks and found things for all our kids to enjoy

the breakfast was nice

wifi reception was a bit poor in my room and i was dropping out from teleconferences every now and

breakfast is

clean, cozy, nice personal, tasty breakfast

the bar hours were a little short and out of 5 nights only able to visit once.

breakfast was delicious and varied

clean rooms, great location across a park with amazing playgrounds for the kids, free street parking available

wifi reception in my room 210 was very poor and erratic

i had to work from the hotel and was concern their wifi not fast enough, i was given another wifi connection

very comfortable bed, great wifi coverage, cleanliness;

room service etc

wifi is terrible hotel lacks relaxation areas with comfortable seating and is devoid of atmosphere

very small tv, no foreign tv stations. breakfast starts not before 7:00. slow wifi

nice and welcoming staff breakfast was rather good, with eggs, fruits, coffee and so on free parking excellent

a hotel catering for mainly business travelers cannot have bad wifi.

really don t understand the fact the hotel have no bar or restaurant service on a holiday day , it is a 4 star

no bar or restaurant facilities were open apart from a few hours in morning for breakfast

free parking a bonus

were no tea or coffee making facilities in the room and there was no room service the day we were there

missing wifi password reminder

needless to say, i went to a local bar the following night for some tapas and a few beers

very comfortable room service very good

good wifi

rural location with lovely views. quiet and pet friendly.

the pool is great and the staff are very friendly

the rooms were comfortable, clean and well equipped and the wifi worked perfectly

the fact that there is a pool is a massive advantage for the kids

off the main road with safe parking. very private and quiet.

free parking and car charge points near the cafeteria

large tv, bedroom heating, comfortable and large beds. free car parking.

surrounding area, very greeen :) -nice staff, clean bathroom, low price (for room service etc) -located in a

beds and showers were excellent. parking was super easy and available for free.

gym

expensive, poor a/c, non exsistance free wifi!

everything you need including a very nice breakfast

breakfast is excellent

i could not connect to the wifi as the signal was weak.

breakfast pricey

two pillows, good wifi, breakfast selection very good, coffee good

everything...and the breakfast was fully enjoyable. nothing but great service

staff, comfortable bed, and breakfast buffet excelent

no laundry no restaurant or coffe breakfast is not nice

in addition the bar area is in the foyer and as the door is not closed and they have a tiled floor you her that

fast internet, comfortable bed and nice room size (with a spacious desk), free parking and gym

room service

gym awful. shower needed maintenance. no laundry service on weekends

no mini bar and breakfast was not as good as advertised.

the parking was free and easy

room service came into room at 9 am to clean room before the 12 noon check out time and woke us up

clean laundry

the property was quite out the way the rooftop terrace was unreachable wifi was poor

confortable rooms, nice swimming pool and gym.

shuttle from/to airport, shuttle to santiago barnabeu stadion, room was comfortable, toilet is amazing

nearness to the road. wifi was great.

the reception was very good. the room was always clean. breakfast was excellent.

wifi is very poor on the 5th floor - unusable

breakfast was delicious

room service was great and affordable

it s very loxurius and it has buffet and gym

wifi was not up to the standard of my children s streaming needs.

there is no spa in the hotel

there is no pool

in the original booking i suppose to get a double bed and two individual beds for the kids (they don't like to

hotel exceptional for comfort, rooms, food, bar and parking

staff are kind, all the service work very well and they have safeguard at the swimming pool all the time dice

free parking place, nice breakfast, quiet room, close shopping center.

the pool was a lovely bonus on such a hot day. breakfast was good and the bed was super comfy

the breakfast was excellent, and overall we felt very calm and comfortable there

free wifi was truly terrible

booked this hotel because of the gym and the pool which the advertised on this site

location, close to my office swimming pool friendly staff

complicated wifi access

spa is small

the hotel lobby and bar very nice and modern, the restaurant very good space and the food delicious

wifi works perfectly

> no iron device in the room. > laundry pickup , you need to give it to reception.

swimming pool was very cold and drinks in bar are very over priced 10 euros for malibu and

couples paid parking inside but there is option to park outside the hotel for free and it's safe wifi was

5 mins walk to metro and refe station excellent location and restaurant was really good, so was room service

doesn t have gym

wifi is high speed

room size was good for me and the room very clean, receptionist and room service was very good

no gym, no spa, no fitness room

the hotel is very fancy , the wifi is working very good. its located in a quiet place.

room very clean, comfortable beds, wifi very good. check out at 1 am.

the breakfast was very good and the crew as well

very good breakfast

good wifi

wifi worked well and you could also get service in the room as well

not a pleasant experience trying to check my wifi connection knowing as well that checking out on time depended

tries to save money by not puting water on a daily basis in your room and not changing the soap bar even if it

very good infrastructure, clean, good breakfast, goos wifi

parking available, good breakfast, nice rooms, wifi. all perfect!

the staff at front desk and bar were really friendly, they made me feel l was valued as a guest

lack of room service after 11pm (arrived at 11.05...)

station so we could have easy journey the next morning we knew there was no restaurant but the bar served good

pool change rooms and toilets could do with refurbishing, but this a minor issue as you can change

is just across from the chamartin train station which was an easy walk over with luggage and kids (if you have

brought two kids (1 year old, 2 years old)

clean, large, comfortable room. amazing breakfast for price paid. nice bar for drink before bed.

everything went well staff was helpfull for my kids

early check in was a plus

everything went well staff was helpfull for my kids

staff in the restaurant and bar were exceptionally friendly helpful and made me feel safe

i can't fault anything other than the wifi, really, we slept super well and the location was excellent in terms

breakfast and food at the pool bar is fantastic. rooms spacious and nicely styled.

the decor is beautiful, very child friendly but not overrun with kids, room was spacious, spotless, and very

a laundry room where i could do my own laundry would have been nice.

the pool area didn't seem very welcoming to kids, it is only small and not very wide so didn't feel comfortable

the ground floor public areas were lovely, modern, fun music instruments and decor, bar was welcoming for a

room service

was clean, comfortable and the wifi was very good and reliable

room service after 22

the cleaner were cleaning the room for 4 days and did not clean the cups of coffee we got from room service

wifi

room, pool, sound isolation

quiet place, on site parking, the bed is super comfortable

breakfast was pretty good, also i liked the gym. also free parking near the hotel was great!

of parking bus stops outside for madrid central 15 minutes by car to the centro nacionale de golf

safe hotel with its own covered parking so even low suspension cars can park there

one of the receptionists was kind enough to let me try other available rooms is i could get good wifi

wifi was useless, no plug in the sink, no english t

also wifi is terrible, the signal comes and goes from time to time

wifi is really pathetic in the 3rd floor

wifi didnt connect in my room.

it also has ev chargers in the parking

early check in was possible complementary tea and coffee

hotel, friendly staff, gym is good, bed was very comfortable, good size bathroom and the cleaners were brilliant

nearest supermarket (auchan) is 10 min walk, there's a mcdonald's next to it too, also a little kids park next

only one bench in the gym.

was disappointed by the fact that the swimming pool was closed

we ordered room service and due to a system issue we didn t receive it for over two hours

rooftop bar and swimming pool also perfect benefit

no decor airport shuttle only goes to terminal 4

had not realised in advance that the hotel is pet friendly

great location for transiting through madrid. bonus having bar on site and outside sitting space

the bar was closed when i arrived at 11 pm so i had to walk 15 minutes in order to find some food and

cleaners are perfect good snacks and food in restaurant miguel angel, experienced maitre and barman good prices

not enough hot water. wifi doesnt work

location staff friendliness wifi

good location nice breakfast

good car parking and free wifi

breakfast was very limited, could def have had a bigger & better selection

staff was super friendly, and the breakfast was awesome!

the hotel has a gym, a swimming pool, and laundry facilities available for an additional charge

t use the washer and dryer without and app, and can t get to run or work due to weak wifi in the basement

the pool is beautiful room service excellent good location

the pool can be a little bigger.

love the gym the rooms, the restaurant and the staff. use this hotel monthly.

breakfast a slice of toast nothing else offered only more toast ,very poor when setting off for 5

we liked the bed comfort and the spa bath

the room, the room service.

breakfast wasn't that great, i suggest they add fruit to the breakfast plate

i enjoyed the parking arrangements too

incredible room, amazing breakfast, fab staff

food. gym. location. room.

smoke, i had requested a smoking room and there was a hassle getting it, but the staff eventually came through

staff brilliant with children and have a young kids club very nice, spacious room amazing bathroom and show

be great if microwave facilities to heat food available/provided by room service/ hotel kitchen

that there are no tea or coffee facilities in the room only in reception and the minimum order on room service

amazing, parking in site, really good quality, high standards, kind people working there

no swimming pool , no gym , and no food for room service

were not much of a service like: picking up the laundry from the room, limited time for lunch and dinner service

dinner good value and breakfast better than expected

nice, clean hotel, good breakfast, fine wifi and very close to metro

room service was a disaster (took nearly an hour and 3 phone calls to deliver fried eggs and chips)

bar in the back of the place

the bar was never busy as the prices were very expensive for this location.

the restaurant and the bar are perfect at night time

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

bed was comfortable and the food i ordered through room service was better than expected

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

a 4-star hotel one expects a bit more extra facilities such as gymnasium, sauna, swimming pool or spa of good

stay in room 108 unless you like being kept awake - right next to the bar and restaurant

the pool facilities coud have been cleaner / better.

wifi worked well

the rooms we so convenient and cosy! the pool was absolutely gorgeous for watching the sun set

front desk has given me false information about the services available he hidden that they have laundry services

the pool is fantastic and the entire facility has so many extra rooms

limited to 20 people for the pool.

clean room and great ameneties. good breakfast and nice staff.

wifi decent too

we had a problem with wifi, but finally we could change a room and everything was ok.

breakfast was excellent, with many options

breakfast friendly staff, helpful with kids good wifi connection close to metro station

very friendly helpful staff, great price, good wifi.

breakfast friendly staff, helpful with kids good wifi connection close to metro station

in the room there are all required things: wifi, a fridge, towels, glasses, 2 clean beds, a tv set, etc

the free wifi was excellent

gym

spa food cleaness

the pool area could really use proper maintenance, and some of the tiles are broken, which could

wonderful spa facilities, very comfy beds and one of the best breakfast's i've ever had!

poor wifi

and clean hotel on a highway, with free underground parking and decent wifi, all this at a reasonable price

lobby, simple and comfortable. everything clean and new. good wifi. coffee and tea were free.

good wifi and ok breakfast

wifi was not good. didn t work most of the time.

the wifi could be a little tricky and often required some connecting/disconnecting in order for it to

broken to do any thing you need to use their wifi we forgot to do check out and had to go all the way back to

the free wifi was good

good wifi

wifi

the wifi worked properly

nice bar area, comfy beds

breakfast was very good, the place were we had breakfast was very nice

bathroom products average. no gym facilities

i really enjoyed the gym

no pool

clean (u do hope they know to appreciate their cleaning lady) and was in a very good shape; wifi worked fine,

there are coin laundry self service @300 meter walking distance, good for who need do laundry during the travel

i like that they let me had an early check in to the room

very good wifi (1st floor)

wifi service was easy to connect, fast and reliable

i did not use the restaurant or the room service, so no rating or comments are made in that regard

roos are small and it has no gym

wifi unstable. needed to log in continuously

good wifi

the bed was very comfortable, lots of programmes on the tv, great wifi for multiple devices

clean bathrooms, great mattress, friendly customer service (wifi-question).

everything was clean and ready . super wifi !

wifi worked well at all times

sometime i couldn't connect with wifi. w room which i stayed was little bit small for 2 person.

perfect wifi

the outdoor bar area was also beautiful

everything you need rooftop pool and bar is lovely

pleasant staff able to accommodate my early check in request.

the pool wasn t open for our stay.

the food wasn t the best for kids i thought and didn t like the glass bathroom door

location, beside the bus stop almost and 2 mins to metro. great wifi and clean.

enter in this hotel you need to have your phone charged and with wifi so you can open the doors to get in also

lots of privacy, big beds and good wifi

poor wifi connection. the bathroom had no place to hang the towels and clothes.

location, clear directions on how to get in and log into wifi, high speed wifi, comfortable

also room service was from an outside provider, which was late by about an hour, not impressed, not 4

good breakfast arrangements too

didn t have the toilet brush and maybe some small gym or swimming pool would be

the hotel restaurant is still closed due to covid, so room service was not possible

nice room (suite with terrace and jacuzzi), proper room service.

the common area kitchen was well organized

nice to have a shared kitchen, it was mostly empty while i was staying

rooms were large and clean, wifi was strong, had free k-cup coffee in the morning

the bed is comfortable, the bathroom is fully equipped, and the kitchen is spacious and well-stocked with

the shared kitchen and laundry areas were great and very clean

fantastic swimming pool

the rooms have wifi and are comfortable and the breakfasts are very good value for money - we even take doggy

the pool is small, but calm

the gym

the gym does not have a functioning treadmill. the breakfast was poor quality with

the entrance into the hotel is fantastic, like in the pictures, very big, with colors (kids like it

the location is good close to the metro station wifi is fast and stable

family room is big enough to stay with your baby or kids

clean , nice and spacious room , a beautiful bar and an amazing buffet breakfast

approx 2 months ago and requested 2 rooms , side by side, upon arrival, we were given rooms with kids in two

small pool full of kids, bad communication/attention with room service

the kids enjoyed the pool but the water was quite cold even on a very hot day

were given a warm welcome and an early check in

on site food, just lack of options for kids i felt.

the staff is super friendly and we felt so welcomed. the food in bar is excellent!

plenty of onsite free parking

big room, comfy bed, free parking, nice location, very warm service

nice building with free parking. good price

car parking inside the hotel area

lovely pool and garden area

we arrived early to the airport and front desk sent the shuttle

great stay, good breakfast and very clean.

the mini bar also had a few drinks for free

a bit noisy, heard kids yelling at night in the hallway

it is really nice, comfortable, clean ,breakfast was very good.and the staff was very friendly.

the breakfast buffet delicious

do not have room service

the breakfast bar was an excellent start to our days that we always looked forward to

good breakfast, friendly staff

the staff were all great throughout and the breakfast was very good