new and clean room. i like to gym and i could, however the gym room is small.

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

service, cleanliness, bar and restaurant

the town has plenty of public spaces, many play grounds for kids, rich in dining spots

mini bar was not mentioned in room facilities but we as a family we need it so i recommend it

didn’t eat here but meet friends later at the bar for a drink and that was very good (nice white wine) access to wi-fi really easy and

because my kids loved the place

there's a nice bar right across the hotel, in the park

room was spacious and perfect, and as requested bed was really comfortable breakfast was awesome with lots of options and respecting covid-19 prevention

the bar hours were a little short and out of 5 nights only able to visit once.

the wifi you have to ask them to connect, and at 5 am the day of checkout it was already down

wifi reception in my room 210 was very poor and erratic

smells sometimes of drainpipe / humidity breakfast s hot dishes lukewarm gym is not very comfortable

all room in the

facilities are basic - small gym, no pool, tv channels basic and no english channels

the gym looks like it isn t well maintained; some of the equipment is too old and malfunctions

the gym is missing a lot of weights

couldn t fault the place - friendly staff, clean and comfortable, and ample underground parking (for free) (+)amazing , rooms , the stuff , quite and peaceful and free parking (+) - the parking lot is huge (+) free parking a bonus (+) everyone was exceptionally friendly, and the parking was simply fantastic right in the middle of the city center (+)easy access, free parking and friendly staff (+) nice and welcoming staff breakfast was rather good, with eggs, fruits, coffee and so on free parking excellent view (+) we left our car in their private parking, which is securely closed at night, and relied on public transportation (+)the room is wonderful, big and comfortable! and there is big parking underground!

room service food not so great. cooked breakfast could be better as well.

a lady named victoria who delivered our room service was fabulous, very polite and friendly

no restaurant, room service or bar facility after breakfast, not really good enough for a four star hotel

very comfortable room service very good

easy arrival and entry to garage parking, nice quiet neighbourhood with a handy bar nearby.

were no tea or coffee making facilities in the room and there was no room service the day we were there

bar did not open until 20

on arrival we found the bar does not serve draft beer only wine and spirits and the cafe was closed being a sunday so

the breakfast was beautiful but the price was a little steep

breakfast pricey

the breakfast area was quiet and inviting; the breakfast buffet had a reasonable variety of foods

i could not connect to the wifi as the signal was weak.

intermittent wifi connection inside the room, couldn't connect laptop or ipad.

wine at the bar was a but pricey for spain, and i wish they had a shuttle service to the airport

unfortunately stayed at room 101, right next to reception and bar and is definatelly a room not to stay again, very noisy at night with other guest arriving and

everything...and the breakfast was fully enjoyable. nothing but great service

very good breakfast!location too!

reception and bar service as they use the same personnel

gym is small, however it still meets your basic needs

very clean and spacious rooms. warm greeting and late check out possibility

gym awful. shower needed maintenance. no laundry service on weekends

i couldn’t have a late check out

the gym

i arrived they found a room available for early check in

no facilities ... no gym ...restaurant has limited menu

everything was fine, breakfast doesn’t have huge variations but few and very good products .

breakfast was delicious

friendliness of the staff, easy check-in, amenities, the bedroom and the incredible breakfast

was traveling around spain/portugal with my 2 kids (14 & 19)

staff, the hotel was very clean, fantastic breakfast, good swimming pool and good value for money for

we ask for a connecting room which they were unable to gives us given we were 5 (3 kids)

has a pool and gym

had a family suite which is technically 2 rooms with was great with 2 kids

are moving parking is too expensive what is in the picture is big jacuzzi not a swimming pool and not good as it

like madrid, when a hotel is far away from the city centre it has to have an outdoor swimming pool to compensate, which is not the case here

room service menu

i really enjoyed the gym and spa facilities.

no pool, no spa, no gym, because under construction

the mini bar is usually not supplemented

the hotel lobby and bar very nice and modern, the restaurant very good space and the food delicious

service friendly everything organized pool good seating outside close pool relax food good thanks again for exe hotel when i go again i

swimming pool was very cold and drinks in bar are very over priced 10 euros for malibu and

the pool is amazing too and in general the stay at the hotel was really pleasant

good localization, very friendly stuff, good breakfast, close to train station, grocery store.

staff was super friendly, and the breakfast was awesome!

breakfast

free parking, great breakfast, friendly staff, nice room

awesome breakfast for

parking and wi-fi ,

the room, the room service.

breakfast wasn't that great, i suggest they add fruit to the breakfast plate

breakfast a slice of toast nothing else offered only more toast ,very poor when setting off for 5

folleteo y room service

in the room to get some privacy but still be close to the kids, even included a small

the staff took attention, well cleaned, comfortable beds, delicious breakfast. pool cold but ok

the gym could be improved

great pool area

gym is not the best

nice location - extremely good breakfast- staff very nice and cordial

ey appeared to be permanently closed)

that there are no tea or coffee facilities in the room only in reception and the minimum order on room service is more than a price of a coffee

it would have been nice if the bar had been open during the day to serve tea/coffee

arrived in the evening

from the room you get a glimpse of the golf course

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

not possible to get a coffee until 11 when the bar opens

lack of room service after 11pm (arrived at 11.05...) (-)lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service (+) the was no room service option either (-)fact that room service was only available during restaurant hours

tries to save money by not puting water on a daily basis in your room and not changing the soap bar even if it is almost finished

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

it was nice to have a gym in the building even tough it is very small

clean and very nice, efficient and helpful staff in reception and bar and at breakfast

no complains. perhaps the gym could be somewhat better equipped.

a 4-star hotel one expects a bit more extra facilities such as gymnasium, sauna, swimming pool or spa of good quality

pool was closed, but we didn’t ask if it can be opened ether so it doesn’t really count

lovely pool and garden area

only disappointment was that the pool wasn’t quite open yet because it was early may

peaceful, nice pool, close to mountains and town. good parking - free!

there is a nice swimming pool and a garden

lobby, simple and comfortable. everything clean and new. good wifi. coffee and tea were free.

good wifi and ok breakfast

the wifi could be a little tricky and often required some connecting/disconnecting in order for it to

helpful staff, clean and good wifi

and clean hotel on a highway, with free underground parking and decent wifi, all this at a reasonable price

the pool was uber construction

great breakfast with lots of choice

no main bar , but good restaurant/ small gym / great pool

thirdly - and the big one for parents with a young kids on a stopover night before travelling - it is not possible for kids to have a swim in the pool

the hotel is just across the train station and is extremely convenient for early trains the breakfast could be served earlier, 7 am was too late for me

location was great for proximity to chamartin train station. good restaurant and bar on site.

early check in was a plus

location was perfect / thanks for late check out

everything went well staff was helpfull for my kids

good bar food and welcoming staff

breakfast was amazing!

excellent breakfast, staff were very helpful, and we enjoyed the rooftop bar.

the pool was really good for family with kids

nd the kids in particular) were very disappointed

the breakfast was superb with a wide range of choices from made to order eggs/omelettes/pancakes to

great breakfast and i was happy to use the gym facility after a long vacation.

late check out

gym access has to be granted separately in order for the room card to open the door

covid has impacted services (gym sanua)

gym was out of service

good value for money. quiet. clean. has a pool which is not too busy. seemed kids friendly.

in smart gardens with pool

lovely swimming pool, tasty breakfast and very nice and helpful staff.

hotel restaurant could be open every day and swimming pool could work longer than till 7p.m.

rooms were very spacious and compfortable, the gardens and pool were lovely too and the staff very friendly

i loved the bar and food in the restaurant

that is, reception, restaurant and room service

price ok and very nice staff. ev charger underground.

good wifi

spacious room, comfy beds, well equipped bathroom . spacious gym.

great location for transiting through madrid. bonus having bar on site and outside sitting space

the bar was closed when i arrived at 11 pm so i had to walk 15 minutes in order to find some food and

cleaners are perfect good snacks and food in restaurant miguel angel, experienced maitre and barman good prices at bar 24 hours front desk fast solutions to problems air conditioning at

didnt let us use the pool. that was annoying.

hotel kindly put our two kids into adjoining rooms which made our stay peaceful with our own space

service at the front desk exceptional service in the bar patio exceptional

swimming pool was a bit cold

the gym should have more activities for work out; more or less only for running.

the restaurant and the bar are perfect at night time

the bar was never busy as the prices were very expensive for this location.

bar in the back of the place

pool available

the pool can get quite crowded at opening hours, closing hours is sometimes better.

didn't use the swimming pool, but it looked clean and really appealing :) i loved the apple cider vinegar option n the

the pool facilities coud have been cleaner / better.

the pool was fantastic

breakfast friendly staff, helpful with kids good wifi connection close to metro station

the room was very quiet, the bed good, and the wifi excellent, better than in many 4-star hotels

very friendly helpful staff, great price, good wifi.

breakfast friendly staff, helpful with kids good wifi connection close to metro station

wifi was good and the air conditioning worked well

the pool area could really use proper maintenance, and some of the tiles are broken, which could

everything location room staff the spa is amazing and best thing

only problem was that you have to pay additional amount for the pool and the fitness centre, perhaps this should be made more clear before you make your booking

is a professional gym with small indoor pool and sauna facilities in the hotel and hotel quest can visit at no charge

in addition the gym while great is not explicitly a hotel gym and is very popular so guests should be aware and

there is no pool or gym. breakfast is expensive for madrid standards

was perfect in every aspect, very clean, comfortable queen anne bed, nice size screen tv, mini bar, nice size en suite bathroom with all the facilities, nice large walk in shower with button

the room was just right, good wifi, very clean, friendly

sometime there were some issues with the wifi but that was okey.

i did not use the restaurant or the room service, so no rating or comments are made in that regard

two bar staff one on roof terrace one in restaurant did not seem welcoming very moody

food options for gluten free were limited room service order was worst meal i have ever had

at room service late hours was not to standard,hope that can be improved soon other than that it is

safe was broken. never got the wifi code to work.

we didn t include the breakfast so i can t rate that part, but the last day we had a meal in the middle of the

didn t have the toilet brush and maybe some small gym or swimming pool would be

the situation for the following night, and they upgraded me to a suite and did not charge me for breakfast

lack of gym, spa etc

it was difficult to understand what hours bar and restaurant are open

it doesn t a gym, pool nor a bar.

she was helpful and very good with kids

she was helpful and very good with kids

the location is good close to the metro station wifi is fast and stable

only 1 soaps bar for whole stay

family room is big enough to stay with your baby or kids

they didnt have eggs available for breakfast

room comfortable, good continental breakfast

the hotel was packed with people. i always found a table at breakfast but just.

it was so clean and comfortable with an excellent shower. breakfast was perfect.

it has a small but very well equipped fitness room