have liked a swimming pool but the hot tub is big enough to swim a bit if nobody else is in

we were early so went through to the bar were we were seated and our prosecco was served to us at the table

good wifi

no room service

a lovely hotel easy to find just off the a55 disabled parking spaces next to ramp leading to entrance with hand

lawn mowers on golf course

beautiful views of the golf course

room was large, good wifi and nice breakfast.

bonus points for late/early check in and out

all good, although they had problems that weekend with the wifi

the pool and jacuzzi water was quite cold

wifi was good and fast and available wherever we

parking was a little bit of a problem as i have a slight disability and we were in a top

x3 different places to drink , cocktail room , main bar and lounge then tye sports bar where the kids were loving

we used the facilities such as the swimming pool, sauna and restaurant

loads of times now and we always love it breakfast was superb and loved swimming untill 9 with kids ud83dude00

loved the breakfast options and spa facilities

wifi was a bit unpredictable.

it s location, and the indoor pool and spa where amazing, the kids loved it.

there staff prefence was wedding partys not the guest who was staying in hotel when we regested room service i

food in the restaurant is always really good and breakfast great too

there was a group of men on the table next to us shouting and swearing which was not nice for the kids to hear

wifi was very slow in the bedrooms and i was actually unable to log on with my laptop but phone or

good location, good food, good parking, good wifi. good service from staff.

plenty of parking

room was clean bed was comfortable staff were friendly wifi kept dropping throughout my stay

wifi didn't work in room

better wifi

time staying moved to room 108 for wifi signal a bit chilly

was plenty of parking

the breakfast was outstanding and really set us up for a days travel

breakfast choice due to the lack of food ready even though you have to prebook so an expectation

receptionist staff were fantastic. bar staff wee fantastic all very welcoming

located, friendly, clean and comfortable hotel with lots of parking and superb breakfasts

the lift was cute rooms bright and airy, all staff were cheerful, breakfast was lovely, room service was

great check in staff- very helpful indeed, breakfast great, bar great, sauna, spa jacuzzi great

i had room service food. the pizzas can be a bit larger then what they are?

was good breakfast was good both receptionist when we checked in were the nicest and helpful weve ever

hotel with lots of good facilities, swimming with the kids was great, very big room for family too

the spa wasnt open :(

up all hours a guy shooting beads out the window witch hit me i have a video of the experience no wifi as stated

under refurbishment looked a little scruffy from the outside and the hotels bar was closed

there was no wifi, so children could not use their tablets.

no bar in there. but ther doinghotelup.hopefulluy it will be great. for the future.

there is no wifi

breakfast was superb, and the rooms were lovely

we arrived early and were told a blanket no re early check in

the room the wifi not good

wifi a little slow

modern clean friendly staff late check out good breakfast

wifi could have been better and not enough hangers for clothes

fantastic breakfast, a wonderful friendly staff!

breakfast

free wifi

i also liked the security of the holiday inn express and wifi room cards

the hotel was quiet and i could complain about it with bringing the kids especially with liverpool so busy for

the members of staff on the reception were very welcoming and friendly, they informed me the the kids ate free

excellent views from 5th floor corner suite, staff very friendly, beds nice and comfortable, early check in

bar is very overpriced

my son visited for the day with his sen kids my 1 autistic grandson was crying and the male hotel staff member

the breakfast was delicious, the rooms were clean, and the free parking was a great bonus

it is situated next to a casino about 10 mins walk from the albert docks

location and free parking

parking, (extra security for motorbikes), comfortable bed, clean, very accommodating staff, walking

free parking

was the waffle makers when they were there), staff were very helpful in accommodating our early check in and

great locations , clean , friendly staff! amazing breakfast

staff were very pleasant and accommodating for all our needs including early check in and bag storage after

friendly staff, early check in, quick response to email.

poor selection of food available for dinner, especially for kids

love going with having kids with a disability even one are ok with them

on first day there were kids running up and down corridors

and accomdating requested early check in with them few weeks ago for sons graduation same day we arrived and

allowed a free early check in

was no phone in the room to order room service and i didn't want to go downstairs in my pjs

everything it was fab.my 2 kids loved it

staff exceptionally welcoming and open to requests for late check out on new years day

had a swim because it was so hot but the health club made you book a swimming time and kids under 18 weren't

bar prices good for a city centre, food both on the evening and breakfast first class

hotel was very clean and the spa and gym were very relaxing and enjoyable

wifi was also

looking forward to going back and to being able to have breakfast there when they have done the kitchen

the door bar between the bedroom and bathroom was bare and my husband caught his foot on it,

hotel was beautiful inside and out, the room was furnished with amazing taste, the rooftop bar was an amazing

facilties in the room are great, with a fully equipped kitchen, and the spa bath was amazing

of free parking bar and restaurant on site pool and gym facility is fair size room was a good size with

well equipped gym

close to where i wanted to be, good parking, pet friendly and expansive areas for dog

comfy room, good wifi, shortbreads at reception a very nice touch

lots of parking space

could leave bags due to no early check in. room with a nice kettle and comfy bed.

the 24 hour bar was a massive hit

receptionist & bar team really welcoming, friendly and more than helpful

cool aesthetic, good location, staff were helpful, nice bar and restaurant underneath, very clean and modern

room service was great and i had no complains there, when we informed hotel staff that we were

the rooms at this hotel are not very clean but we had chosen it because of the ease of using the gym and

waiting for room service; we were told by staff that the food order would take 1 hour which shouldn t happen

wifi not included in the price of the room

cost for everything from the bed the bathroom the space an the breakfast and the staff was just

i phoned in advance to see if early check was available and staff were very helpful and managed to accommodate

they provide free water bottles, ironing machine, and gym.

how to log in to wifi, breakfast times etc

small gym

24 hour room service is advertised but after a certain time you can only get one or two things

no mention of wifi and had to come back to ask about breakfast times etc

wifi connection v slow and that needs to be more reliable and consistent

service skills were excellent and so was the other lady on reception i stayed with my two kids as was my daughters

just what i was looking for pet friendly

decor cocktails room service location staff

24/7 bar ud83dude03 and the friendly staff bar staff excellent ud83dude03

a wetherspoons opposite if you don't want to go far to eat at end of a day or for breakfast

are signs everywhere in the hotel stating that they do room service (no time limit stated)

the room was quite nice, spacious, and clean, and the shower was good, the wifi worked well, and the bed was

menu limited in resturant and room service but plenty of restaurants within easy reach

has a tv, a large cupboard to hang your coats and place your luggage and free wifi

were really accommodating and friendly hotel was very clean room service was great room with the mersey side

while using the meeting room with our team, the teams call repeatedly cut off on the event wifi, with a speed

late check out was a bonus

dirty bedding,toothpaste on door,rotton shower head overall dirty spoilt me and kids holiday

wifi available, close to centre. parking at night was a bit hard to find - 14 gbp for 24 hours

stunning bathrooms and kitchen

the living kitchen dining area is quite spacious

location, great kitchen and bathroom facilities, and nice large communal area with plenty of seating

was clean,the beds were comfortable,the kitchen and bathroom was clean,great location,would definitely stay

no sharp knives to cut fruit and meat with in the kitchen.

the bar for drinks were expensive

tv/music wifi/hairdryer/desk/chair & carpets were plush

wifi signal sometimes a bit temperamental (especially when you're working)

wifi needs an upgrade it was very difficult to login as it was extremely slow

central location. bar and restaurant available. great breakfast, with loads of choices.

rubbish was there from previous guests, wifi didnt work properly, air con didnt as well.

the room had it's own wifi so you never once felt like it was struggling, the staff especially rachel was really

wifi didn t work

breakfast was very fresh and loved the free room service to our suite

genius early check in

beautiful bar area with some amazing drink and a great atmosphere

room service had to be ordered via whatsapp and wasn't answered for over an hour, to combat this we

24/7 room service is also a good added bonus and offers various options at a very good value for those

had a drink in terrace bar 20 for two drinks is a bit expensive

i especially enjoyed the bar terrace, it s a great spot to have a drink while taking the

also the tv in the bar area where watched the football world cup was really small they should upgrade the

location and close to the parking, quiet rooms good wifi also parking provision.

the bar was lively and again staff very friendly and helpful

location, cleanliness, breakfast

breakfast was continental

wifi was poor enough,

5 for wifi

rather than having plumbers in and out of our room all day we were offered a larger room with a late check out

all in i paid £50 for the room, parking and late check out until 1pm

they even put a birthday card in the room which told us they had given us free late check out

hotel, cheap and easy and very good staff even gave us late check out as it was my birthday

super easy to add a late check out option too, and as someone who likes solitude, i really appreciated how

wifi connection and signal was very good so i was able to keep in touch with my boyfriend

to all bars and restaurants, great value for money, clean, really friendly staff offered free late check

didnt like fact we had pay £15 on top of cost for early check in even though room was ready , an leave ur bag

late check out was poor only got till 1 and was charged 15 pound, was waiting all day to get my

gym could have a bit more equipment

15 for 1 trip of room service is a bit to much i've stayed places that only charged 5 and was roughly the

the facilities were excellent, especially the gym which was put to good use during my

the decor around the hotel for the kids to create a buzz

because we were celebrating my boyfriend s birthday staff had decorated the bedroom with rose petals and a

kitchen equipment not enough for cooking food to my kids

for apartnent but then had to walk few streets for the actual reception with cases and two kids it was a bit of

for 4 on day 3 the weather hit highs of 20 degrees and the apartment was an absolute sweatbox our kids were

location was fantastic, beds were super comfortable kitchen well equipped and bathroom spotless

location; fit out and kitchen facilities

the kitchen had everything as well

the stairs , a sweeping brush would of helped in the kitchen. the beds were a bit springy

wifi, tv and lots of viewing options, towels provided, comfortable beds, clean bathroom, decent kitchen too

location early check in codes to access property - useful for a group clean, large

facilities, comfy beds, stylish living room and kitchen

white room could ve been bigger, bar in centre doesn t help

the breakfast was really wonderful the building amazing

us a room with amazing view of albert dock and a free late check out to 6pm as our flight was later that

rooms and very helpful and friendly staff at reception, in dining room and the room service

great hotel great breakfast

location was perfect for exploring liverpool with 2 kids

i like the pool and gym bit very well and the room are gorgeous too

there was no water in the room, and no phone so we can call reception or room service

enjoyed our stay with kids

i liked the large tv, i liked the room service

wifi a bit haphazard

the bar downstairs is great, nice atmosphere and staff were lovely, they couldn't do enough for us

bar was only open saturdays and sundays as residents we would have liked to be able to get a drink

really enjoyed my stay, but must admit the wifi was lacking -- weak signal if i was connected and often dropped

and we really liked the bar / restaurant, small but cozy, with lovely cocktails and drinks and excellent coffees

availability of late check out, spacious room, very safe area, taxi availability.

i paid to have a rollaway bed since i was traveling with my 2 kids

no small breakfast for those who don't eat a lot. or even a kids menu

we were given an early check in which was very welcome

the wifi

wifi unobtainable

no laundry facilities. needs more hooks in the rooms to hang towels etc!

free wifi

hotel was spotless, rooms where great, free sky to if you wanted it and free wifi

there is a sports bar (harrison's) close by that serves a great bowl of 'scouse' for the full liverpool experience

lovely building, excellent staff, very clean, good bar area and bar food

room service never refiled the shampoo and conditioner dispensers even after i asked

comfy bed, spacious rooms, love that it s pet friendly and all the staff were very good with our little dog

great size room, staff very helpful, early check in was organised no problem

pet friendly

wifi was

arrived just to drop bags off prior to check in, but room was ready, so had a nice unexpected early check in

the rooms were comfortable, clean and had tv, wifi and tea making facilities

we were offered an early check in/late check out for becoming a member which was great

breakfast as always at holiday inn

is a hotel pet friendly our kitty cat loved it and so us

wifi isn't the greatest, but decent enough

staff were very friendly, when we arrived the member of staff doing the laundry helped us in and helped us with

a petal in the wardrobe from people before and bit of dust round the room

wifi didn't work. the constant buzzing noise we could hear in our room

area, wasn t sure if i just didn t like the air freshener, or it was something from the kitchen

for instance, when we asked whether it was possible to sit and relax at the top floor outside the gym, one person

options were brilliant and tasty, kitchen and host staff were very friendly, the room was clean and spacious,

efficient staff, great room (and excellent value on this occasion), nice bar area, perfect location

from the moment we arrived the staff were wonderful, the room was amazing and a 2pm late check out just topped

smart tv in the room. mini fridge. breakfast in the room.

rooms are spacious pet friendly staff are all so lovely i would highly recommend this hotel

bonus was the basement gym

great location, good size rooms, small but well equipped gym

bed is comfortable and good working wifi

would be really useful if you could supply a tea towel for the mini kitchen

we where offered a late check out free by andrew i think his name was

dont like showers over baths, this one was a big step in, and would not be suitable for kids or older people

very clean rooms, friendly staff, free wifi & great value for money

stay, only dropped one rating for comfort as kids took over king size bed so husband had to sleep on sofa bed

perfect location. big room. spa bath was great.

quilted material on the walls, dark paint and our room had two (2) showers and a big spa bath

had booked an apartment with a kitchen

location and the spa bath

we had everything we needed including a kitchen

not told about 15% off if u stay had upgrade faster wifi

the beds were comfy and the bar attached was great

if your too early to check and go do stuff also when check out can leave there till ready leave bar food vending

hotel was very clean, with an amazing bar and a place for hotel guests to get complimentary teas and coffees

cooking or laundry facilities

service staff friendly hotel was lovley and clean there was a mini bar in the room and prices are not bad at

perfect location, clean, good wifi, comfortable bed.

mini bar facilities if needed

the mini bar was just basically the same price as going to the shop

called me a liar for saying i booked early check in especially when i even showed them proof

good location, staff very friendly and polite, late bar open

friendly staff and a great breakfast ! comfortable beds great location

the breakfast was brilliant lots of choice (continental)tea/coffee/available all day in lounge beds

wifi is free and held throughout my time there

never knew they were pet friendly, so took the pup with us this time, staff were amazing with her too

complimentary happy birthday cake which was a nice touch :) we used the spa facilities for 20 (pool, thermal

reception i would rate as a 10 the hotels facilities available definitely a 10 we tried to call room service a

room service was only a phone call away

good breakfast

was overcharged on final bill by someone else s room service, staff rectified

were good and staff were kind and flexible meals were good iit was good that the hotel was pet friendly bar and

our room was overlooking the front, big double room with small kitchen area and shower room

the wifi didn't work in our room

car parking close by and promenade is a 5 minute walk

in the middle of renewewind kitchen

the wifi worked very well and the huge double bed was comfy

room service for breakfast was a lovely touch!

wifi was a bit sketchy and the hotel is on a fairly busy street.

thing i can think of is that we couldn't figure out which wifi to connect to, the password was left but it didn

any food to be available, so it was a pleasant surprise to discover that they do breakfast as a room service

hotel is not for kids and if you travel as a family- not a place for you

issue with accessing gym some drainage smell issue with shower

although i didn t use it i looked about the spa and it looks fantastic

cost of breakfast and cost to use pool

breakfast was plentiful served by friendly staff.

the wifi doesn't work properly

good wifi, fridge, hairdryer, iron and board, kettle, coffee maker, toiletries plus an armchair and

- struggled to connect to wifi and had to leave earlier than planned to complete a report elsewhere and having

wifi not working

wifi, large room

the staff where helpful and friendly, particularly the breakfast staff, couldn't do enough for my kids to keep

the reception and bar area were lovely

wifi signal is not so good although the staff tried to move a router closer to my room and the

location spot on, rooms clean and beautiful bath amazing kids loved the big spa bath

was a bit pedantic on times like we had to check in on 3pm on the dot and we were rushed to have breakfast when

4 really comfy single beds and a little kitchen area so we could take our own nibbles and drinks

very friendly room was very comfy and we were entertained by a lovely singer in the bar l8cation was

was a buffet and lots of choice, so suited several picky kids

breakfast dinner and cocktails kids loved taquisie

fridge, last time stayed had fridge and small kitchen thought we had booked same type of room probably should

i travelled with two teenage kids, who thought it was cool, but if they were younger this is not the place for

there were colour led lights in the room that you could change so could be fun for someone with kids

was quite loud but we were waened as soon as we booked it as we traveled with 2 children, but kids slept thru

wifi was not working, there was no desk in the room to hold a laptop

it s above a bar but don t let this put you off as we didn t hear any noise at all

was overlooking the bus station and casino, very noisy all night

no free wifi

the fact that you had to pay for wifi was disappointing and a little surprising as most places i have

customer service as we asked for early check in & they duly obliged

charged an extra 20 for early check in which i kinda felt was just sticking the arm in.

was no wifi singnal reaching to the room at all

friendly staff central location couldnt get wifi in room

no wifi having to walk through a pub with children

friendly staff and locals in the bar below

joanne was so lovely really made us feel safe in the brownlows bar downstairs when an unprovoked incident

breakfast not that impressive so was the gym.

rest on reception where so friendly and helpful as where the ladies and gents in restaurant and bar

room service, food lovely

good breakfast and good location

child friendly in the bar area, there were even games for the kids to play

liked the fact that it was clean and that they allowed a dog to stay as they are pet friendly

just the casual channels where there no kids channels or entertainment

early check in arranged in advance

room was a goid size but my pet hate is that all hotels have minimum lights in the room

excellent service booked early check in and the room was ready

wifi was really poor

honestly with better wifi, this would be a 10/10 for me

accommodated for an early check in and greeted by the owner who gave us loads of tips for the city, lovely guy

wifi was not perfect, but i could use it a bit

we requested early check in and this was done seamlessly

the fact i was only staying for one night so didn t get a chance to try out the gym etc.

decor, the extra wide and super comfortable gym, excellent service and very friendly staff

staff were very friendly and made extra effort with the kids

beautiful room and spa facilities. accommodating friendly staff. a special experience

we didn t go down to the restaurant but the room service food was excellent