we did not get what we booked. wifi terrible. cold room. heating did not work. very noisy.

things: we could hear next room & if you want an early night be prepared to hear the music from bar below

parking was available nearby which was great

central location, nice and quiet. lots to do for kids

large room suitable for small pet

ev charge points, 4 spaces which were occupied for 48 hours straight

room was beautiful and massive and everything was tastefully presented , we paid separately for breakfast and

feel like luxury warehouse loft style, great breakfast and top notch fb in general

green towel laundry policy, explained by notice was not followed by staff

didnt realise the gym and pool wasnt included , might be my fault i didnt check

advert a little misleading re parking, short distance away

match day parking is very restricted so we parked overnight in pall mall ncp carpark a 25 minute walk away

lack of obvious parking made things confusing at first.

wifi tv didn't work lights sparked

) was able to use the bar after the match

breakfast was lovely and the bar was relaxing and room service was great value for money

breakfast was delicious, room was lovely

room service was quicky and convenient and food was delicious

white room could ve been bigger, bar in centre doesn t help

s was just a very lovely hotel, room service very fast, spa really good

5 for around 8 chips on room service!

didn t not like the gym, however it could have done with just 1 more treadmill as there was only 1 for a

booked flowers, petals and balloons for a special occasion

breakfast was the only let down i got the full breakfast, my egg yolk was hard and didn't come with

bed was fabulous and room service was great river view was romantic

my pet was welcomed and made to feel very special

only being able to stop at floor for room caused issues when our kids were on another floor

rooms are spacious & comfortable and breakfast room service is plentiful

in a town house suite as a 40th treat without the kids

and complimentary prosecco stayed to celebrate are one year anniversary the room had rose petals all on the bed

everything wouldn t stay anywhere else. spa was great

really greatful for the late check out, too

everyday when there and the pool and facilities are big, clean, and the highlight for our young kids

very clean and comfortable hotel was spotless breakfast very tasty and presented

we also used the spa and gym which made our stay really good

just the fact it took awhile to get room service

the reception staff, bar staff and all restaurant staff were excellent as always

comfort with large window overlooking the docks area good choice in the restaurant for room service & buffet

paid for a late check out and was disturbed twice within the hour i had paid for to say i needed to get out

m) without any extra charges, so you will not be rushing yourself to wake up

had early check in as we came to watch a liverpool game

unique hotel with added bonus of a gym

very clean. wifi was good. overall comfortable and safe.

excellent reception danielle especially good with early check in no problem and helpful local information

modern equipment in the gym. nice area to sit and talk in.

room service had to be ordered via whatsapp and wasn't answered for over an hour, to combat this we

also the tv in the bar area where watched the football world cup was really small they should upgrade the

24/7 room service is also a good added bonus and offers various options at a very good value for those

i especially enjoyed the bar terrace, it s a great spot to have a drink while taking the

had a drink in terrace bar 20 for two drinks is a bit expensive

do with a couple do sharp knives and kitchen utensils, tea towel to wash up properly

the window rattles in the wind in the bedroom to the rear of the kitchen

location, great kitchen and bathroom facilities, and nice large communal area with plenty of seating

great kitchen facilities provided

the living kitchen dining area is quite spacious

brought my sister over for her birthday, staff were so kind and helpful, they gave us late check out for free

gave us late check out/early check in for free as it was a birthday group

cheap, clean, central, wifi, tv etc.

good wifi

no breakfast provided slightly small room wifi connection is not strong

improve wifi and tv

the presidential suite was a nice room, the kids were really excited about the big bath

hotel was beautiful inside and out, the room was furnished with amazing taste, the rooftop bar was an amazing

we were very happy with early check in at 12, thank

would be good to have breakfast, or at least maybe coffee and pastries.

rubbish was there from previous guests, wifi didnt work properly, air con didnt as well.

wifi was really poor

the rooms are actually below ground level, mobile signal isn't great, which doesn't help when the wifi is so

the room was quite, the bed was very comfortable and the wifi was great

we requested early check in and this was done seamlessly

honestly with better wifi, this would be a 10/10 for me

however, the guest lift was being used by the staff doing the room cleaning, laundry, etc

ud83dudc4dud83dude0a also 24hr bar / restaurant and reception

is brilliant fantastic little cocktail bar next-door and all the staff are very helpful

there is a sports bar (harrison's) close by that serves a great bowl of 'scouse' for the full liverpool experience

they allowed for an early check in, asked the morning before checking in

although, no dining room now for breakfast, but not a great problem with so many cafes nearby

the room was quite nice, spacious, and clean, and the shower was good, the wifi worked well, and the bed was

menu limited in resturant and room service but plenty of restaurants within easy reach

change rooms , also i had included breakfast with my booking but when we arrived i was told the kitchen was

opposite the hotel was a wetherspoon restaurant which was great for breakfast and also served till 11pm at

the location, room service, free pool, comfy bed and bar facilities down in the foyer.

location of hotel. late check out. reduced parking price. size of bed.

gym is a little small

), went our of her to make sue i could get an early check in after a long, overnight flight from the u

lovely hotel brilliant bar lounge good breakfast very near centre would recommend hotel

had to pay extra for a tv passcode and wifi access

i also booked late check out and still had staff knocking on my door at 10am telling me it was check-out time

had any problems a lady on the reception called patricia i think gave me late check out for free

rather than having plumbers in and out of our room all day we were offered a larger room with a late check out

having to pay extra for tv. only 5 but most other budget hotels come with t.v. and wifi

the bar for drinks were expensive

wifi was very slow and most of my apps would not load

staff in the bar were rude so we avoided that after a drink

great hotel, rooms spotless, tea & coffee, excellent location. late check out appreciated

bar and restaurant on site serving breakfast if you choose

view from room lifts to make access to rooms easier room service breakfast was delicious mini bar average prices

great bar area

a number of very fair priced items in the mini bar my wife had a canned cocktail that was only 2 ideal while

room was so comfortable, it was warm and cosy and having our breakfast delivered by room service was a treat

breakfast was very fresh and loved the free room service to our suite

were lovely on arrival and avoided the £10 early check in

reception area and bar lovely decor

comfortable room, very friendly staff and 100% pet friendly is possibly the best

in office not too clear and had to wait at the bar until the staff member was free

nothing except maybe the bar was expensive 10.60 for 2 pints of lager shandy !!

in particular the spa manager who was on the desk when we paid was so lovely

the spa made the whole thing amazing

it s one of the very few hotels in liverpool with pool and spar facilities

most disappointing thing however was the wifi

spa was lovely, room was very clean, location was excellent, breakfast was delicious and the

the pool doesn t have any time slots for kids

we also used the spa which was nice

breakfast ordering a bit hit and miss on both mornings, but got there in the end.

to use the spa/pool - it was an extra 50pp

only down side was the pool area was an extra fee, i hadn't come across a hotel that charged residents to use

is brilliant, and the staff were really helpful when we were calling to request early check in

i paid to have a rollaway bed since i was traveling with my 2 kids

hotel was lovely an staff very friendly breakfast was lovely an plenty of choice would definitely recommend

great location friendly staff and a great atmosphere in the bar at night we will be back

we stayed with our 3 kids ages 7, 4 and 1

the bed is really comfy, the tv works perfectly, free wifi perfect the shower has excellent water pressure,

the wifi was good

the wifi did not work.

i used to come back late and just sleep, so i did not have time to check the wifi for example

the wifi signal is good and is easy to connect to

good location, excellent wifi, fridndly staff, nice bar and clean

not told about 15% off if u stay had upgrade faster wifi

towels, hair dryer, wifi, etc

good bar prices

wifi in the bar area could have been better, i spent about 10 minutes trying to download my key card that they

we didn t realise we had breakfast included which was a nice suprise for us but we was a bit too hungover

we loved the spa bath and space in room

the room & spa bath was great!

of the city, everything is in walking distance, shopping in liverpool1, museums/ albert dock / bar restaurants

location was great, staff were really friendly and the breakfast was lovely, also the room was really nice and

the apartment we had, which was an upgrade, was clean, warm and very spacious, with a kitchen, a jacuzzi and

spacious rooms, great location to matthew street, spa bath, great staff at hotel and bar area

- the cocktail bar was advertised but wasn t open while we were staying at the hotel

comfy beds. jaccuzi bath. our room had a fully kitted out kitchen

they have took away the bar from the hotel which is a pity as we wanted to have a drink and watch a football

room needed refurbishment. staff needed more time to turn over-room with roman pool.

welcoming, very helpful as we added things on before we got there and at check in, rooms clean kids loved them

was brilliant , the rooms were so spacious aswell which was brilliant for us as a family with kids naps

wifi didn't work, maintenance taking place early woke us up

us with free breakfast for the family of 5, complimentary drinks and goodie bags for the kids

wifi could be stronger. should be free throughout.

breakfast was not very warm and tomatoes ran out so often

beautiful location on the docks. short walk into the centre. breakfast was fabulous!

breakfast was really good

wifi was a little slow and difficult to connect to

toilets in the bar area were not brilliant

friendly staff, easy check in, nice bar and pleasant music on the saturday night.

the room service & breakfast was excellent & they allowed us a late check out without a great deal of notice

reception staff made every effort for us to have an early check in as i was attending my sons wedding at 3pm

we were allowed early check in prior to the wedding which was brilliant, staff were so helpful and lovely

staff were great very friendly had room service for 2 am snack and breakfast in bed which were both excellent

the bar was good

in 414 which was lovely staff are super friendly, big shout out to antonia who was working the bar - great

no saucers with breakfast ( room service)

cost of wifi

wifi didn't work. the constant buzzing noise we could hear in our room

wifi isn't the greatest, but decent enough

a petal in the wardrobe from people before and bit of dust round the room

is a hotel pet friendly our kitty cat loved it and so us

great wifi

the staff were so lovely, the breakfast was amazing. just loved the whole vibe of the hotel.

room service dinner was un eddble

central location, spacious rooms, lovely bar area

i like the pool and gym bit very well and the room are gorgeous too

really nice and accommodating, hotel lovely, kids loved the pool, beds really comfy, rooms spacious

very nice with 2 complimentary costa vouchers water and kit kats in fridge replaced daily free wifi

fuss free connection to wifi

for us, they was a kids' dance competition on next door, and the bar area was noisy with kids each night

my son visited for the day with his sen kids my 1 autistic grandson was crying and the male hotel staff member

i asked for a late check out and was delighted that i was able to get this free of charge

clean, good specious room and parking facility and wifi

the pillows were kids-sized - very uncomfortable for a grown person to sleep on

wifi could be better.

wifi not working in top room

the parking.

kids eat free for breakfast which makes it excellent value

requested a late check out which was not there when i had to book out after conference and before my flight

so friendly, pet friendly, good location, small maintenance issue fixed immediately

asked for late check out but we could only get till 1300 that was fine but what wasnt was 2 housekeeping

also being pet friendly is an added bonus

wifi not fantastic booked as was advertised as having parking, then received an email after booking

the kids said the bed settee which they slept on was very uncomfortable

kitchen equipment not enough for cooking food to my kids

parking was a problem with two kids in tow

got upgraded on check-in to a two-bed, two-bathroom, with a living room and kitchen area

wifi was appalling and hardly any signal

easy self check in, super friendly staff, good for a hotel gym for a basic

small gym

lobby area nice comfortable bar food fab and staff very

24 hour room service is advertised but after a certain time you can only get one or two things

would have liked to see a few free weights in the gym, it was mainly cardio machines.

friendly staff, good choice of food small gym was ok

gym was limited. some dumbbells would be a welcome addition

having completed the liverpool 1/2 marathon allowing us to store our bags and use the gym facilities to shower

customer service guy, at reception who d just taken his shirt out of the laundry basket and thought it would

tv was good and wifi was good

the wifi on the tv wasn't great and kept buffering on live tv / on demand shows

good location for acc, fast wifi, v comfy bed, nice decor

the hotel bar is relaxed, friendly and food/cocktails/live music is not to be missed

late check out option was ideal

size of the gym and small choice of equipment

we arrived early and were told a blanket no re early check in

i couldn't access the gym?

staffs could be more attentive to the guests in the restaurant and also at the breakfast time

we had room service, food piping hot, very enjoyable

the hotel room was well appointed and the built in kitchen unit was pure genius

a lovey touch, the room was spotlessly clean and comfortable with a fully equipped kitchenette tea coffee maker

good wifi

each room is very clean, comfort and has a individually wifi

absence of an on-site restaurant was a minus and not appealing to family with young kids

facilities, comfy beds, stylish living room and kitchen

no paper towels in the kitchen no lift, so if you cannot climb stairs not great.

the kitchen had everything as well

lack of kitchen utensils for cooking

we ate out so didn t use the kitchen but looked like it had everything you would need if you stayed longer

was quite loud but we were waened as soon as we booked it as we traveled with 2 children, but kids slept thru

only negative was the noise from the bar downstairs, we travelled as 1 adult and 2 kids, but it didn't effect

fine for a couple but wouldn't be suitable with kids

minimum noise from bar below , but states that when booking , still had a great nights sleep

fine for a couple but wouldn't be suitable with kids

comfy bed, great breakfast, kids go free,

great hotel/ great location/ great staff/ good wifi and generous bfast

the wifi could be stronger

only thing that i didn't like was the sofa bed for my kids

although we did not use the bar this time round we enjoyed it on our first visit

location and value are great, the staff are fantastic and very friendly a nice continental breakfast

the room was spacious and appeared clean, and the wifi worked well

value, clean room, friendly helpful staff and a decent continental breakfast

free wifi

not bad for the price, wifi and continental breakfast included

staff at bar were rude

location & breakfast

the staff is awesome, great breakfast, nice location, rooms extremely large.

decor when you first walked in was so lovely, nice bar with good selection of drinks

i don t find the bar that engaging!

for the package including the wifi which wasn't accepting the voucher code so didn't have wifi until late in

room service not in every day

had a good time good entertainment in the bar downstairs

liked the fact that it was clean and that they allowed a dog to stay as they are pet friendly

they dont got a indoor swimming pool and spa facilities

a selection off cocktails drinks and light meals was tucked away for a bit of fun be it a game of pool watching

pool table wasn't great because of the spacing with the wall and the cues were a bit poor but its a

location and early check in

i wonder if this is a coincidence, or the staff at the canteen informed room service the guest as away and

wifi good, laundry

early check in given

excellent breakfast

bar prices to high like to come back and have s couple of drinks at end of day but chose not to at

wifi issues earlier, but resolved

but we had our ipads so could watch netflix as the wifi was very good

no easy parking nearby, took a chance and parked on housing estate

no parking unfortunately but can use street behind

shared bathroom no parking

parking is poor with 99% of roads in the vicinity being residents only permit parking (due to being

fast wifi

breakfast was wonderful ! beds were very comfy ! staff were fab especially billy !!!

throughout the stay the staff were attentive advised about a late check out

from the staff, to the rooms, and bar area were amazing

gym could have being better equipped - adding in some more handles for the cable machines would be

lovely room, great shower, comfy bed, great room service.

loved it staff are great clean rooms bar has great staff as well deffo 5 **

joanne was so lovely really made us feel safe in the brownlows bar downstairs when an unprovoked incident

would definitely use again great value for money in the bar too

it was perfect and had everything i need - close to train and bus station, clean toilet, strong wifi and can

wifi in room

room did not have kitchen as per advertised

small kitchen with no sink

was only two parking spots available and were both taken up by 2 buses so had nowhere to park went to have a

parking wasn't as convenient as led to believe

from guests downstairs, no where to park (even though it states parking available

wifi, large room

wifi was down, awkward with 2 teenagers and no tv as this would not work without wifi

free view tv wasn t showing any channels, had to hook up to wifi and use netflix

early check in, friendly staff, ability to leave our bags in reception on check out day

only had wifi one day out of three

have given excellent for everything if the kitchen had been serving evening meals

cool aesthetic, good location, staff were helpful, nice bar and restaurant underneath, very clean and modern

free wifi was fast and i was able to catch up on some

tv and wifi reception was very glitchy

wifi glitch so no tv

next door to a casino

was very good, clean, quiet room, friendly helpful staff, free parking, great location,, good wifi fantastic

based for city centre 10 mins walk without parking charges meals available on request plus a bar for the non

internet, wifi connection was really bad

late bar available

super comfy bed, speedy wifi, and loved that i could set up my phone to the tv so easily

was offered to pay for early check in but i had plans anyway

the room is full of very cool and useful features along with a well stocked mini bar that had reasonable prices

of the selling points for the room was the free wifi - this did not happen

mini bar facilities if needed

kitchen is amazing!

the room was clean and comfortable the kitchen has alot of appliances was quiet of a night

kitchen, on suite and big screen tv, wifi it's got it

and paid for early check in , house still not cleaned , sofa bed broke , bathroom door wouldn’t close , shower

nice shower clean and hot, en-suite clean wifi good 300mb+

we had a cocktail at the bar and was informed of the best food spots to try and bars, their thai restaurant is

we had drinks at bar which was fun

we were in the penthouse which has 4 double beds, but in the small kitchen area only 2 bar stools and 1 two

could be hand soap in the bathroom/toilet and a kettle in the kitchen

of plugs, illuminated mirrors, great blackout curtains all the staff were lovely dining room and bar

gorgeous hotel and staff were so friendly. spa was stunning!

restaurant/ bar has big windows onto the street, great for people watching

the room i tried to book a massage for my other half but was fully booked then tried to book the pool and

we had a room service meal from the 1931 menu - very prompt and delicious

spacious room, clean bright and, huge bed and good to have a tv you can screen share you apps such

location in attending liverpool match with young kids

the kitchen seating could be better, sleeping 8 ,but only 4 can sit at the table, the comfy kitchen

was amazing everyone was kind and helpful and the family room we had was absolutely amazing the kids wanted to

the kitchen in the apartment is well equipped and we had a fridge and had good tea, milk and coffee

there is an amazing bar downstairs which has liverpool memorabilia on the walls etc

nice fella, and the man on the desk was very helpful (even helped me get the hotel's free wifi on my phone

manager was a lovely man he couldn't do enough for you, we had a great sleep, comfy bed , the bar was a nice

not ideal for parking, but definitely not impossible

there is a bar attached to the hotel which is a bonus

on street parking right outside and the pub downstairs are also very handy

it also says it offers wifi there wasn t any, no bedside lamps, no mirror in the room, shower leaked, empty

told about private parties indoor bar not open at all throughout our stay felt more like an air b&b than a hotel

given,, spoke to kerri would said she was the manager but later in the evening said she was only bar staff

was no wifi, no air condition, no fan, the room windows were stick so the heat was unbearable there was no

parking was right outside free of charge

the parking, didn t realise it was street parking.

easy street parking

absolute bargain of 47 for the night too, with parking

we had a car with us and parked nearby on liston street which had free parking, only a couple of minutes walk

room service for breakfast was a lovely touch!

only negative side (if you can call it that) is that the wifi connection is a bit bad when in the bedroom

could never connect to the wifi, slow shower water .

room service cooked breakfast hot on arrival excellent

not good wifi signal

lovely big park behind for walks and kids play area

hotel, ideal location for visiting anfield, nice comfortable rooms, great bar & staff, easy & quick check in &

kids absolutely loved it

the shower wasnt very good. there wasnt any eateries in walking distance for kids

free parking on site

it included a small kitchen area

free wifi throughout stay

room service was very limited and expensive but on a par with most hotels, so i didn't expect

24 hour room service

had to request gym access