poor wifi on 5th floor

huge bed great room service

the room was beautiful and the breakfast was amazing ! plenty for two people.

excellent location with a very good breakfast.

feel the website could have given more information about the gym, and details regarding parking, as the options were not immediately apparent

dodgy wifi

fabric sofa in the bar was covered in dirty marks

a little bit of music on the bar would not hurt.

wifi a bit slow

we also used the spa and gym which made our stay really good

m) without any extra charges, so you will not be rushing yourself to wake up

good wifi

great location, friendly staff, and kids eat breakfast free which is a rare bonus

nice lobby area, free wifi and good restaurant facilities. bathroom is a decent standard.

20pm which is a disgrace and then i asked for an extra hour late check out and was charged another 20 absolute

i liked more was how easy was to get a late check out until 6pm without any charge and actually promote it on their customer website

ginos restaurant bar is a 5 mins walk and panoramic 34 amazing place also 5 min walk 10 mins and your on water front

the breakfast & easy check in and late check out

was just a very lovely hotel, room service very fast, spa really good

room service was served promptly and was hot and plentiful

wish when room service came they changed the bedding as it was dirty

only being able to stop at floor for room caused issues when our kids were on another floor

great location. comfy bed. amazing breakfast. complimentary mini bar. late check out.

the facilities were excellent, especially the gym which was put to good use during my

only being able to stop at floor for room caused issues when our kids were on another floor

the staff were friendly and helpful and the bar area was very comfortable

great for a walk around albert dock and for the town itself breakfast really nice plenty of

early check in luggage room location to town

was very clean, tidy, lovely showering lotion, the view was brilliant, breakfast really nice and friendly staff i would stay

for some fresh air - this is a lovely old converted dock building and has so much atmosphere - breakfast was fabulous, big choice and lovely breakfast room - the staff all around the hotel were

the room was clean, spacious, and comfortable. there was a lovely bar and restaurant downstairs

our room was overlooking the front, big double room with small kitchen area and shower room

things: we could hear next room & if you want an early night be prepared to hear the music from bar below

welcoming owner who went out of her way to help us with an early check in due to attending a concert and not getting back till after midnight

pub singer and local kids were very noisy

st station easy walking distance to liverpool one, clean room friendly staff and lovely buffet breakfast

no facilities for breakfast but lots of places and supermarkets around

very clean, uber comfortable, great staff, nice shower, comfy bed, speedy wifi for work

the wifi was a bit slow but really got no complaints at all

the hotel doesnt have laundry service, but 5 mins walk from the hotel you can find laundry service

location was excellent. late check out big bonus too.

great hotel, rooms spotless, tea & coffee, excellent location. late check out appreciated

central for the city. clean. allowed us to drop bags before check in. late check out 12:00 noon.

late check out time of 12

local car park with a discount ncp late check out available for a small price

they answered any questions i had as it was my first time staying there and when i asked for a late check out day of, it was sorted instantly

gave us late check out/early check in for free as it was a birthday group

friendly staff and we where given an early check in as room was ready

late check out was poor only got till 1 and was charged 15 pound, was waiting all day to get my

terrible wifi and very noisy.

a number of very fair priced items in the mini bar my wife had a canned cocktail that was only 2 ideal while getting ready

beautiful bar area with some amazing drink and a great atmosphere

the room had it's own wifi so you never once felt like it was struggling, the staff especially rachel was really lovely

view from room lifts to make access to rooms easier room service breakfast was delicious mini bar average prices for mini

all in i paid £50 for the room, parking and late check out until 1pm

had any problems a lady on the reception called patricia i think gave me late check out for free

was a perfect little room to spend the night, you no longer have to pay for tv and £10 for a late check out was brilliant, contrary to other reviews i've read we had no problem with space in

even gave us a free late check out

i also booked late check out and still had staff knocking on my door at 10am telling me it was check-out time

v and what was meant to be at late check out at 2

got an early check in which was great

late check out and room ready on arrival as requested early check in if possible

room service everyday and everything keep well stocked up

from 5th floor corner suite, staff very friendly, beds nice and comfortable, early check in and late check out not a problem as we had suite

everything was perfect. very clean, spacious, quirky. ev charging was ideal. location excellent.

lack of menu for bar meals.

excellent breakfast, beautiful spa facilities, spacious coumfy bedrooms.

location , good facilities including a very yummy restaurant, bar and breakfast facilities, the room was super spacious and very clean , we throughly enjoyed our

rooms are huge, gym is excellent and has high quality equipment

wifi was like you were at home, super fast and could stream anything whether it be youtube or

breakfast excellent and staff outstanding reception staff one particular member of staff was so

my kids dint enjoy much as i expected

small matter was that room service came in our room without knocking and while we were still in bed

amazing room amazing staff amazing breakfast

staff were really helpful and the breakfast was really good too

location was very good, early check in, nice bar and communal areas.

location very central, close to shops, venues, sea. decent gym. good, comfortable bed.

service breakfast was stone cold this was the only disappointment of our staff everything else was spot

staff excellent, excellent breakfast great choice, room

there was a laundry service but also facilities to use for free

building nice stained glass window on the staircase, the staff were exceptionally helpful, room service was fine, the rooms have very high ceilings which gives the room a nice feel, the

the wifi was a little ropey

location of hotel. late check out. reduced parking price. size of bed.

the staff entering the laundry cupboard in the early hours

we arrived early and the lady on reception allowed us early check in which was brilliant as i had my daughter

the bar is basic but adequate for casual meet ups

early check in late out

very convenient for the albert docks and i was leaving on a cruise ship from there also liked late check out and the food in restaurant was above

times telling us we needed to leave the room so they could clean even when we told them we had a late check

the continental breakfast is lovely

to the breakfast but not an issue as the breakfast was lovely, adding some more gin to the bar area and extra soft drinks for the non

a brilliant stay, staff very friendly, bar was good priced, the bed was comfy and the breakfast was lovely and fresh

staff were rude asked for early check in was willing to pay told

a good variety of food for breakfast

views out of the windows, the breakfast - especially the waffle maker for the kids and the secure parking

we found the sofa bed a bit uncomfortable as our kids are older and asked if they could put a duvet on top to make it more comfortable

fast and free wifi

only thing that i didn't like was the sofa bed for my kids

breakfast was great - plenty of choice on offer

the wifi was difficult to obtain.

of room plus dining room nice helpful girl in dining room and cleaner who put wifi on for me the meeter and greeter was most welcoming and also said by by he was very cheerful

lots of facilities in the room, wifi, tv, toiletries, iron and hair dryer

great area, nice clean little gym

the wifi was terrible.

bar was good with discount if you were a guest

wifi in the bar area could have been better, i spent about 10 minutes trying to download my key card that they

good location, excellent wifi, fridndly staff, nice bar and clean

good bar prices

if your too early to check and go do stuff also when check out can leave there till ready leave bar food vending machine when foods/drinks unavailable what's not to

- the cocktail bar was advertised but wasn’t open while we were staying at the hotel

the hotel is comfortable and friendly vibe hotel bar is nice

perfect location. big room. spa bath was great.

they have took away the bar from the hotel which is a pity as we wanted to have a drink and watch a football match

location and the spa bath

the pool was too cold

breakfast was a great buffet spread & free to kids under 12

it was great that the pool was open so late that the kids had something to do before bed

enjoyed our stay with kids

bed was comfortable free wifi i would recommend the hotel to my friends

we requested early check in and this was done seamlessly

accommodated for an early check in and greeted by the owner who gave us loads of tips for the city, lovely guy

page shows a bar and it is advertised as a hotel and bar, there is no bar to my knowledge

there was music in the bar but i didn't really care as i prefer people to have a good time

the bar only opens on match days, but it was clean and the toilets were immaculate

the hotel has a bar that is open on match day and the staff are brilliant and friendly

pity the bar or lounge area was not accessible

beds a little hard but room was clean and warm , breakfast was lovely

arrived early off the boat and the staff couldn't be more helpful in sorting us with breakfast and an early

great location, nice clean room. nice facilities. good bar and restaurant.

was told go to the room and order room service

we had decent wifi but the other room we had didn't have any

omg room with plunge pool, the kids loved

shame we asked for early check in, still waiting around after 3

the room was huge with a great big window, comfy beds and 2 huge jet pool baths

while waiting for our room we asked could we sit in the bar with a cold drink as it was very warm outside

spa bath is a really nice added extra

late check out option was ideal

the bar downstairs is great, nice atmosphere and staff were lovely, they couldn't do enough for us

didn't get to try the bar due to getting back to late but the vegetarian breakfast was a great start to the morning and

bar was only open saturdays and sundays as residents we would have liked to be able to get a drink

also the room wasn’t ready so they gave us a late check out

bar open till 1am

bar was busy

close to casino

there should be either a sign to indicate you have to drive through the casino carpark to get to the hotel, or it should be in the literature that is sent out after

there is a casino next door but had no problems with noise

allowed early check in and great location

welcome drink a nice surprise comfortable bed late check out no problem

we where offered a late check out free by andrew i think his name was

staff who upgraded our room for our anniversary and also gave us complimentary late check out hotel room was massive and the big bed was the comfiest i've ever slept in, great

the staff is awesome, great breakfast, nice location, rooms extremely large.

great price, good room and breakfast was perfect

late bar for a nightcap was also welcome

there's a small gym in the basement which was good

before and after going out, i didn't use the bar area but it looked very accommodating and well stocked, with a number of customers enjoying a

could leave bags due to no early check in. room with a nice kettle and comfy bed.

we also arrived early but declined early check in, only to then try to check in at 3pm when the whole of the hotel

receptionist & bar team really welcoming, friendly and more than helpful

the decor is fab staff are so friendly the bar was great

everything, decor, toilets were black which i loved mini bar was marshall amps

beds were comfortable, pool was small but the kids enjoyed it

we have been answered with all the requests. good breakfast, good cleaning lady, nice gym

clean, welcoming hotel, friendly staff at reception, bar and at breakfast

no pool available. we booked this hotel as it had a pool for the kids.

charged an extra 20 for early check in which i kinda felt was just sticking the arm in.

check in and late check out

early check in given

they were even able to allow us an early check in which we didn't expect but the room was already cleaned so that was incredibly

allowed early check in as soon as there is an available room - without extra cost

breakfast was plentiful, warm and tasty

good gym equipment

the gym was small but really nice as it had a rooftop

beautiful and well equipped rooms. lovely bar and restaurant. friendly staff.

were very tidy and included everything you will need even for just a couple nights,i tried out room service and it was very quickly delivered with a smile

free mini bar and amazing gym on the top floor with peleton bikes etc

was quite loud but we were waened as soon as we booked it as we traveled with 2 children, but kids slept thru the music amd shortly after 12 it was all over, would defo stay here again id leave

i travelled with two teenage kids, who thought it was cool, but if they were younger this is not the place for you

location great bar next door couldn t fault the place and affordable would definitely

fine for a couple but wouldn't be suitable with kids

early check in avavilable and took advantage of late check out at 20

hotel to stay overnight for post op check up 8am staff brilliant and even had a meal delivered room service , food great

we did get an early check in and the staff were amazingly super friendly

didn't eat at the hotel or use wifi so can't give an opinion

would have liked to see a few free weights in the gym, it was mainly cardio machines.

friendly staff, good choice of food small gym was ok

not a good selection for kids

central location, early check in with ease, comfy clean rooms

could have had biscuits, 5 tray charge for room service is a bit much for one person to pay.

, friendly check in , received late check out which was great , lovely big halls and great location and having carpark

not ideal as i'm 6ft2 ud83eudd23ud83eudd23ud83eudd23 and everything was card including pool table

early check in, friendly staff, ability to leave our bags in reception on check out day

the comfort levels are good and i always feel looked after by the staff in the hotel and the bar

loved it staff are great clean rooms bar has great staff as well deffo 5 **

location and staff offer me laundry for free and early check in

front door coming and going have to walk in to the bar but not to bad

the only thing was how crowded the bar was when we went to check in but that can’t be helped!

was offered to pay for early check in but i had plans anyway

no bar or cafe.

than you would expect in a budget hotel, great attention to detail, down to glasses, the mini bar and the lovely

booked the room for my nieces as a gift and paid for early check in for 1pm

it’s was fantastic spotless and a mini bar full of stuff

very good breakfast, for free, like a preasant, for everybody.

pleasantly suprised by a complimentary breakfast for the morning after our stay as well

right by the train station and the liverpool empire great value for money, lovely continental breakfast and the most amazing friendly staff , will defo be using this hotel again … massive

rooms were clean and beds were super comfy, a lovely continental breakfast was included, good value for money, will definitely stay again

no complimentary breakfast on a week day

very easy to request an early check in

1 barman on in castaways on a very busy night

on arriving from glasgow we were given early access to our room and staff arranged a late check out for us due to reason for our visit

penthouse suite with complimentary items including late check out

i ordered a room service steak and unfortunately, it was as tough as a boot

room service cooked breakfast hot on arrival excellent

sheet with some information about wifi code and shower switch would have been great

wifi signal was weak in my room.

available at time of stay to take breakfast in but was advised on arrival of this and offer of room service for both hot and cold breakfast given

location and was facilitated with a late check out which was very much appreciated

arrived slightly early for the room so were shown through to the bar and received a complimentary glass of prosecco each

the pillows were kids-sized - very uncomfortable for a grown person to sleep on

in our room (though,must point out at one point we did ask the young lady who was running the bar if they had coffee & she kindly offered to make us a cup but she looked abit run off her feet

only sugary kids cereals, barely any fruit, old croissants

the entrance is very welcoming with outdoor seating area for couples or families , the inside bar is beautiful decorated as is the stairway leading up rooms, the room i stayed in was on the 3rd

breakfast option simple and perfect

friendly owner, nice people everywhere, awesome breakfast and a very relaxed atmosphere

good location, breakfast, cheap double room for two and friendly and helpful staff

breakfast included

first class breakfast

gym facilities were bijoux, but all that i needed

staff very helpful ordering us taxis and giving us an early check in

kids eat free with an adult breakfast and my daughter fully took advantage of this having 3

wifi was slow at times, shower pressure a little low

enjoyed the gym and food at the restaurant

the bar next door can be noisy but at 11pm it all shut down and was much quieter.

so close to anfield, ideal for young kids.

and outside area, what a joke, we couldn’t get in the dining area because of a party with kids running around and when we did go outside on the terrace we were asked what we were doing

there is an amazing bar downstairs which has liverpool memorabilia on the walls etc

the match and he was extremely friendly to us and even posed for some photos with us and our kids