relaxing for the kids too the spa was amazing too we all enjoyed the place even the kids love the pool the staff were very welcome

the facilities in the gym and the pool area were excellent, the food was amazing and reasonably priced, and the staff

wifi didn t work at all on the first day and the netflix didn t work on the tv but on day two

the chalet, the restaurant & the spa & lesiure facility s

nice breakfast good facilities clean facilities nice grounds plenty of parking

fabulous freshly prepared and cooked food in the bar and the cooked breakfast too

breakfast was excellent

a real treat, food from room service was top notch and delivered without delay despite there being 2 christmas events

it s location, and the indoor pool and spa where amazing, the kids loved it.

we enjoy the pool which was lovely and warm

we were early so went through to the bar were we were seated and our prosecco was served to us at the table

a lovely property, really nice facilities, the bar and restaurant areas are really nice

stay, staff were fantastic especially the lady who served us our meals and drinks in the bar her recommendations for our meals were spot on

at springfield were welcoming and homely, beautiful hotel, restaurant and spa/gym facilities were fabulous

restaurant and bar are very welcoming and relaxed and the staff are very nice

the lift was cute rooms bright and airy, all staff were cheerful, breakfast was lovely, room service was fab

everything about the facilities - clean room and comfortable, bathroom and toilet facilities, wifi,

very convenient location for my purpose and facilities are fine

but what made it special was that all of the staff

i like that you have room service available, makes things easier for me as i'm pregnant so can relax in the room

fantastic breakfast, a wonderful friendly staff!

breakfast was not very warm and tomatoes ran out so often

beautiful location on the docks. short walk into the centre. breakfast was fabulous!

didn't catch the name of the young man on reception and bar but he's an absolute credit to your hotel

i would have liked a more private lounge bar area

breakfast was excellent, the whole stay was excellent

overpriced breakfast's and room service! quality of food wasn't worth the money!!

extensive choice of breakfast and the restaurant food was very

the room the wifi not good

gym was well equipped and quiet

loved everything about the hotel staff friendly and helpful kids loved the pool

very good all round. excellent helpful staff. good quality hotel good breakfast

the gym is very nice with a swimming pool

had a swim because it was so hot but the health club made you book a swimming time and kids under 18 weren't allowed after 6pm which was a bit annoying

everyday when there and the pool and facilities are big, clean, and the highlight for our young kids

had three kids who just had toast and they wanted 68 shocking and the attitude from the ladie she says one

feel the website could have given more information about the gym, and details regarding parking, as the options were not immediately apparent

decor cocktails room service location staff

bed was so comfy,room service was even better

gym is great facilities but the gym room is a bit bland! not massively important though!

bar was affordable

it was very clean and the room was massive and the bed was so comfy. room service was excellent,

the room was great and the quality of food for room service was of a really high standard and felt the sane as i'd have got in the restaurant

requested an early check in as we landed from dublin at 7

room service everyday and everything keep well stocked up

great staff attitude, great room service, rooms spotless all round great vibe and experience.

and you can have a late check out

m) without any extra charges, so you will not be rushing yourself to wake up

the wifi wasn't great for my son using it on his switch

room service wasn t worth the money

opposite the hotel was a wetherspoon restaurant which was great for breakfast and also served till 11pm at night

great hotel, staff really helpful, very central, wetherspoons accross the road for breakfast.

although, no dining room now for breakfast, but not a great problem with so many cafes nearby

st station easy walking distance to liverpool one, clean room friendly staff and lovely buffet breakfast

a wetherspoons opposite if you don't want to go far to eat at end of a day or for breakfast

late bar available

close to casino

next door to a casino

it is situated next to a casino about 10’mins walk from the albert docks

based for city centre 10 mins walk without parking charges meals available on request plus a bar for the non days

only being able to stop at floor for room caused issues when our kids were on another floor

the room service, staff were extremely attentive, modernised stylish room

critically, full room service was available until late, which is always a comfort when travelling for work

in a town house suite as a 40th treat without the kids

stayed in the townhouse room and it’s ideal for a family with kids

hotel friendly staff great bar whilst in city for aintree races will book for next year as soon as is available on site

early check in didn t happen

cept spa) - spacious room - tv channels - early check in and late check out

the breakfast was really wonderful the building amazing

breakfast was delicious, room was lovely

gym equipment was basic. get rid of cross trainer and get an assault bike or ski erg.

great stay and gym was a bonus too

location, gym and breakfast was great and car park system very easy to use

amazing room really good breakfast and it had a gym and parking on site

excellent great management and very accommodating for late check out

great hotel, rooms spotless, tea & coffee, excellent location. late check out appreciated

central for the city. clean. allowed us to drop bags before check in. late check out 12:00 noon.

location was excellent. late check out big bonus too.

late check out time of 12

close to centre. clean and comfortable. bar open until 3am. ud83eudd23ud83dudc4d

requested a late check out which was not there when i had to book out after conference and before my flight

very convenient for the albert docks and i was leaving on a cruise ship from there also liked late check out and the food in restaurant was above

the bar is basic but adequate for casual meet ups

times telling us we needed to leave the room so they could clean even when we told them we had a late check

probably the last thing i needed to hear after travelling with 2 kids under 12 for 3

the breakfast in the morning was perfect really enjoyed the stay will be coming back

service breakfast was stone cold this was the only disappointment of our staff everything else was spot

probably the last thing i needed to hear after travelling with 2 kids under 12 for 3

cheaper bar prices

well equipped, clean and spacious great view from room lifts to make access to rooms easier room service breakfast was delicious mini bar average prices for mini

genius early check in

a bit week wifi. everything else is amazing.

nice bar and location was great

room was so comfortable, it was warm and cosy and having our breakfast delivered by room service was a treat

didnt like fact we had pay £15 on top of cost for early check in even though room was ready , an leave ur bag it was £2

friendly staff and we where given an early check in as room was ready

super easy to add a late check out option too, and as someone who likes solitude, i really appreciated how quiet the

for the christmas markets room was spacious and lovely staff were lovely even gave us late check out for free

was clean staff was very welcoming and gave me late check out because it was my

they even put a birthday card in the room which told us they had given us free late check out

they also let us have late check out

even gave us a free late check out

i also booked late check out and still had staff knocking on my door at 10am telling me it was check-out time

had any problems a lady on the reception called patricia i think gave me late check out for free

small but had everything you need to work out away form home, the beds were comfortable and the bar is nice

there was also the use of the excellent, well equipped gym and a guest laundry; which was great for us as we stayed for 17 nights

great size room, staff very helpful, early check in was organised no problem

may have been because we stayed in a basement room with our dogs, but we found that the wifi cut out frequently; which meant we had to log back in pretty much every time we used our

instead i had to follow sign for laundry basket storage

wore lovely , bedroom had great design interior and staff at reception wore great to give us an early check in

restaurant and bar staff also excellent, friendly and so helpful

could leave bags due to no early check in. room with a nice kettle and comfy bed.

the day before to ask if we could get early check in was advised we could we on arrival was told our room wasn’t ready and the lift was

the little touches of music refrences, the room mini bar fridge, glasses in the room, iron in the room, comfy mattress, a bedroom window that opens so

lovely pool, and cosy spacious room. note pool no shallow but for little ones. enjoyed stay

location is perfect. gym. friendly staff,

room service food was gorgeous

lovely pool and great area to relax with food and drink while the children play pool

the staff were so lovely, the breakfast was amazing. just loved the whole vibe of the hotel.

didn't get to try the bar due to getting back to late but the vegetarian breakfast was a great start to the morning and

the bar downstairs is great, nice atmosphere and staff were lovely, they couldn't do enough for us

bar is not yet open - would of been nice for somewhere to have a quick drink before we met

and we really liked the bar / restaurant, small but cozy, with lovely cocktails and drinks and excellent coffees in the

bar was only open saturdays and sundays as residents we would have liked to be able to get a drink

early check in was not an option and they don't accept cash

breakfast was amazing

liked the unusual reception arrangement with no fixed desk, the bar and restaurant the staff were all very friendly, attentive and helpful and we would definatly

location good. great to be able to store luggage. early check in much appreciated.

a brilliant stay, staff very friendly, bar was good priced, the bed was comfy and the breakfast was lovely and fresh

the hotel is comfortable and friendly vibe hotel bar is nice

spacious rooms, great location to matthew street, spa bath, great staff at hotel… and bar area

room, clean, loved bath in room so could have a spa bath whilst watching a film ud83cudfa5

spa bath in the bedroom was great but water went everywhere when had it on & was worried about the

quilted material on the walls, dark paint and our room had two (2) showers and a big spa bath

the beds were comfy and the bar attached was great

wifi in the bar area could have been better, i spent about 10 minutes trying to download my key card that they

good location, excellent wifi, fridndly staff, nice bar and clean

bar was good with discount if you were a guest

if your too early to check and go do stuff also when check out can leave there till ready leave bar food vending machine when foods/drinks unavailable what's not to

gym was dated and was way to hot.

got upgraded from classic to superior for free the food for breakfast was amazing and friendly

prices at the bar i was surprised with, not doubled the priced like some hotels

gym a bonus and maya blue spa sensational

car park fees. having to pay extra to use the pool/spa facility. no air conditioning in gym.

complimentary happy birthday cake which was a nice touch :) we used the spa facilities for 20

of room plus dining room nice helpful girl in dining room and cleaner who put wifi on for me the meeter and greeter was most welcoming and also said by by he was very cheerful

everything was extra cost - parking/wifi/breakfast/swimming

the bedroom was excellent, far better than expected. the spa facilities were also fantastic.

wifi is absolutely poor.

welcome drink a nice surprise comfortable bed late check out no problem

staff who upgraded our room for our anniversary and also gave us complimentary late check out hotel room was massive and the big bed was the comfiest i've ever slept in, great

we where offered a late check out free by andrew i think his name was

allowed early check in and great location

bar prices reasonable

breakfast hot food is always a little cold.

room was clean and comfortable, breakfast was well cooked and plentiful

excellent breakfast

staff were welcoming, friendly and efficient and breakfast is included in the price big comfy bed and great

great breakfast

i don’t find the bar that engaging!

smart tv in the room. mini fridge. breakfast in the room.

decor when you first walked in was so lovely, nice bar with good selection of drinks

loud music from the bar downstairs

oks very inviting) and room service

i did not have breakfast.

even for a hotel the bar prices where very high

lovely rooms & the room service was fab

room is lovely and the breakfast is very good value

all ways amazing when we stay here kids loved it this time too

great location, nice clean room. nice facilities. good bar and restaurant.

location was great, staff were really friendly and the breakfast was lovely, also the room was really nice and comfortable

there were so many beds which had we know we probably would have taken the kids with us on our 25th anniversary

kids loved it too

spa bath is a really nice added extra

the hot water wasn't hot but nothing major that kids loved it regardless

the bath was a huge spa bath with rain shower and the beds were extremely comfortable and the whole room was spotless

welcoming, very helpful as we added things on before we got there and at check in, rooms clean kids loved them, as it was for my daughter 13th birthday

in the bastion bar and restaurant bit steep for a family of 4 so we went elsewhere for food which was a shame but

we requested early check in and this was done seamlessly

accommodated for an early check in and greeted by the owner who gave us loads of tips for the city, lovely guy

the room was comfortable and spotless and the mini bar even though we didn't use it is a nice touch

no bar or cafe.

we liked having the mini bar option a very reasonably

booked the room for my nieces as a gift and paid for early check in for 1pm

service staff friendly hotel was lovley and clean there was a mini bar in the room and prices are not bad at all will be booking to stay here

it s above a bar but don t let this put you off as we didn t hear any noise at all

is great area but no place for car parking and there in the bed too much hair i think dog hair my kids not sleep on that s

only negative was the noise from the bar downstairs, we travelled as 1 adult and 2 kids, but it didn't effect our stay

could have done with a television especially with having kids in the room

there were colour led lights in the room that you could change so could be fun for someone with kids

i liked room service

we couldn t stay long enough to try out the bar in the hotel will try & visit for longer next time & see more of the

staff couldn't have been more helpful- directions, allowing an early check in, permitting bag storage after checkout

helpful and friendly staff. room service meals excellent

pool and gym areas again clean, with very friendly, helpful staff

page shows a bar and it is advertised as a hotel and bar, there is no bar to my knowledge

) was able to use the bar after the match

pity the bar or lounge area was not accessible

is to the hill dickinson stadium (everton fc’s new ground) and how lovely the staff were at the bar down

there was music in the bar but i didn't really care as i prefer people to have a good time

early check in, friendly staff, ability to leave our bags in reception on check out day

wifi signal

most importantly for me the fitness center for a hotel gym exceeded my expectations

also, the breakfast was delicious

the breakfast was excellent

wifi stopped working for some reason after 10pm

kids running wild to 10 o clock at night screaming up and down the corridor out side are room

no daily room service.check in process is too long with queues building up.

it's value for money and the kids loved the pool

hotel features a nice swim and spa area which is so unique compare with the hotels around, as well as its the room design is so

seemed to be a pump of some kind, but myself nor my 2 kids could sleep, so we contacted reception

the comfort levels are good and i always feel looked after by the staff in the hotel and the bar

location and staff offer me laundry for free and early check in

would definitely use again great value for money in the bar too

loved it staff are great clean rooms bar has great staff as well deffo 5 **

front door coming and going have to walk in to the bar but not to bad

available at time of stay to take breakfast in but was advised on arrival of this and offer of room service for both hot and cold breakfast given

wifi signal was weak in my room.

the wifi worked very well and the huge double bed was comfy

only negative side

any food to be available, so it was a pleasant surprise to discover that they do breakfast as a room service

we didn't have breakfast

right by the train station and the liverpool empire great value for money, lovely continental breakfast and the most amazing friendly staff , will defo be using this hotel again … massive

very good breakfast, for free, like a preasant, for everybody.

rooms were clean and beds were super comfy, a lovely continental breakfast was included, good value for money, will definitely stay again

the hotel provides an complimentary continental style breakfast included within the price, which is a added bonus