loved all the car parking availability too

the staff on arrival were lovely and luckily we got to enjoy a few wind down drinks in the cosy bar before

good parking and good location

nice bar

spa wasn t open on a sunday, would have used if open.

clean rooms good price value for money swimming spa all clean will go back and stay

room service was expensive and food not so good

location was excellent. comfee beds, nice pool

parking places are available and included in the price

wifi was shocking cleanliness was poor

parking behind

it was quiet clean comfortable. good parking

breakfast cleanliness to a high standard staff make the hotel feel like home perfect secure parking good value

wifi a bit non existent in my room , i was only one night stay so no big issue to me

free parking

polite staff and cosy friendly, good parking great value

it is excellent value for money with a bar down stairs and a lovely breakfast in the morning

there was no wifi connection in the room

free parking plus a little patio outside most rooms so quite convenient

) no phone in the room despite having a room service option

we were attending a wedding close by and was able to get an early check in

still get on wifi, have a beer and dinner and then a good nights kip

parking can be difficult due to golf course next door

we've spent night there enjoying alot comfortable room with free wifi and alot of facilities they have huge

10am and went in to ask if i needed to register my car before heading back out but they gave us early check in

is good in the property clean rooms, very good wifi and lovely staff, it is very beautiful and the hotel is

parking was available and for free

got enough parking space

the wifi stops working as soon as you get in the room

wifi connection was great too

friendly staff all 3 diff members of staff o saw were briiant, was very clean throughout, free wifi tv with a

parking easy. check in easy with good staff. good wifi quiet with comfortable bed

was lovely and helpful we arrived at 3 30am staff helped us with bags up to room and also free room service to

the wifi was ok in the downstairs lounge but too weak upstairs in my room

the only thing i don t like was the wifi didn t work in my room

good location for our event at exhibition park. good bar area. just what we needed and clean.

wifi in bedroom not working which was disappointing

wifi in the rooms

the staff were super helpful and our bar meal was fabulous

wifi did not work until the morning that we left

was a get away from the kids

the fish but i overheard one of the waitresses mention that there was some sort of crisis in the kitchen and

lovely kitchen, master bedroom & bathroom

value for money lovely and clean comfortable room late check out

nice, good takeaway breakfast, clean facilities, comfortable beds, quiet room, good last-minute availability,

had to clean the inside of the cupboard to put our clothes in as there was so much dust and my kids room smelt

the bed was comfy room was clean staff very friendly good late check out

00 for me and 2 young kids one night ,very poor value for money ,won't ever return to be honest

shower was full of mould, mildew and limescale and to top it off, i discovered a fermenting, old bar of soap on

liked the value for money and the onsite parking

issue was that the wifi couldn't connect, in all likelihood it was probably an issue with my phone

over the door so it was quite light while i was sleeping and took a while to drift off, and the wifi didn't seem

the parking was great onsite

wifi signal and tv channels signal poor. no complaints otherwise.

on for around 20 mins and has no isolation switch for it either which is rather annoying and the wifi didn't

good wifi and hot chocolate is amazing

the wifi was slow. it was disconnecting again and again.

friendly staff, comfy beds, free wifi

friendly and welcoming staff, room was immaculate and very spacious and the bed was massive and very comfy

the hotel accommodated early check in, had a great location, and had breakfast and other things available to

was amazing in reception, the bar and restaurant for breakfast

the wifi was very good

room service available

night stay for a football match with our two kids

was a little cold in the bar area but i think the heating might have been on the blink as there were oiled

toilet had basic liquid soap only, there should place convenient size toothpaste, shaving jel and bar soap as

the staff were amazing and so good with the kids and very patient. the rooms were very clean.

staff helpful with early check in and late check out as we are ihg members

the room, staff, room service were excellent

great location, easy parking , excellent food , staff first class.

the menu in the stables restaurant was less comprehensive that the room service one (unless the food offered

set in gorgeous parkland setting next door to golf course and activity centre

loved the stables bar and restaurant.

the broadband/wifi connection was 1 out of 10. it was terrible.

breakfast was sooo good, so much choice

may be true of dinner menu which has no gluten free options yet apparently they have a full gf kitchen

pool small

good stay ideal for the arena good room very clean great temperature breakfadt and bar good too

one very minor fault, the collection of room service glasses and food plates were left opposite the lift on

lots of facilities (although we didn't use the gym, etc)

hotel staff great , coffee at breakfast not so great

gym & breakfast

is in prime location for nightlife in newcastle, was great value for money and a unbelievable breakfast

rooms are cleaned everyday. view looking over the tyne. food and bar service very good.

than one cup, but milk for only one cup which then necessitates going down to reception or having room service

breakfast was a good as any

staff, reception & bar staff were so friendly, excellent service, good price & location, room clean & has

no one aviable to help with tray food for kids to room

is excellent plenty to choose from & we like the option of a early check in ( hilton honours member) and the 1

breakfast was amazing and the kids enjoyed it

helpful reception staff good breakfast selection clean, quiet room for good night s

rooms were ready when we arrived at 2 but they wanted £10 each as an early check in fee for just 1 hr

the room was in a great location and very comfortable and clean. breakfast was lovely

see or try the pool, was only there for christmas shopping

kids really enjoyed staying over and they really enjoyed their activie

nice bar too

about the property was brilliant we had time at the spa with the kids and was brilliant

a problem with the hotel but kids running up and down in a room above me untill 10pm and started again at 6am

adults 2 kids and a dog, dog bowl and bed in the room for the pooch

the room was spotless and was great to have the kitchenette for the kids to have snacks and breakfast when they

i go to the gym often, and the fitness centre at the hotel is quite sufficient for a short stay

staff were lovely, great location, lovely breakfast and great late check out time

a lovely cosy hotel stall was lovely il definitely be back and with the kids this time

the gym wasn't particularly well-equipped but i survived!

no pet free rooms

very modern & staff were lovely. the food was really nice! & the room service was quick

wifi: you must become a

room service was quick and the food was lovely

i didn't use the washing/drying or kitchen

we were told there was a shared kitchen but weren’t shown it, in fairness we didn’t need it and didn’t

off wall radiator didn't work desk extremely wobbly iron board had no cover just metal frame kitchen was dirty

kitchen to be more tidy

light and airy feel, the reception area and bar area are well designed and you want to stay and have a drink,

early check in fee - 40 gym - small accidentally double charged - sorted out but inconvenient

and affable, special mention to daniel and victoria at reception as well as to the lovely bar staff

automatic wifi

decent size room, good wifi, gym on site even though small

via the outside stair fire escape which leads s=directly onto street level which is handy for a pet who might

lovely bar with original features and nice outdoor seating area, dog friendly

limited parking

wifi was a bit in and out

parking extremely accessible and the landlady recommended a lovely walk nearby to the most

lovely bar and breakfast area

the customer service was very friendly and bar was well furnished, good value for money

wifi is free and no fuss with connecting

due to a heavy night on the tiles a late check out was no problem for the staff

early check in & late check out. window opened much appreciated.

value for money, 24 hour desk, not noisy, helpful staff at desk, free wifi

didnt like that you pay extra for wifi 'and tv' if you book through booking

the wifi code that you need to pay for only works on one device

that you have to pay extra for wifi

excellent wifi and tv

wifi wasn't very good and a lot of channels on the tv didn't work

cosy feeling, luxurious. great choice for a first night away from the kids

great place and location. great decoration, and they left a gift for my dogs. very pet friendly.

great location, early check in and kate check out, nice tv and bed

we had a late check out and they also looked after our cases

our room was located right over the bar and we were a little concerned about sleeping

cheap, great wifi, like minded guests, just an awesome place for the money

the hostel has a free laundry service with washing machine and dryer

very good transportation nearby free laundry

everything was great- staff, location, wifi, spacious room, and the bar/restaurant was fantastic

the table the bath air con size of the room choice of tv channels free wifi

was very poor, lots of screaming kids and families and undesirable people laying on the floor in reception area

services for kids were amazing

went well i loved the petals that i had requested on the bed i loved that the rooms were cleaned every morning

staff were lovely and friendly especially the bar staff they went above and beyond to help

wifi required setting up cloud account

size of the room was good, coffee and tea facilities were great, room service was prompt and good

car park with 3 ev charging points easily accessible

friendly place lovely clean room a d great full english breakfast and nice sports bar 5* from

pet friendly status was key as we had two dogs with us

the life science centre is also a must visit, especially if you have kids

wifi efficient and fast

the room service was acceptable, but it could be better for a 4-star hotel

dirt laundry piled up on floor next lifts on arrival and leaving

staff and bar were l9veto sit and relax in.

definitely recommend for all people especially with kids

great location, perfect car parking

room a bit dated and wifi hit and miss

breakfast was amazing, well lit car park and free wifi great views overlooking the angel of the north would

and parking a coach can be an issue, called on the friday to check it was ok,

comfortable bed, big room, great bathroom, car parking

e pubs, restaurants, so we used the hotel bar and

nice kitchen but no grill pan in the oven, nothing to wash up with and things like only one cup in the

it was very clean & comfortable. parking & location was great.

breakfast was brill parking was spot on

offered different restaurant however we travelled most of the day, just had room service

bar was nice and quiet, amazing restaurant with excellent food and staff

staff couldn t have been more helpful with check in/check out, room service etc

likely going to come back for a night or few to experience the rooms and get a break from the kids

all the staff from the manager and reception to the bar tender and maids were so polite and

helpful and friendly staff, early check in and late check out for free with the ihg app

very petty i know but the gym was a little run down but nothing to really complain about at all.

wifi was poor in all areas

good choice for breakfast

position and easy to park ud83dudc4d room service provided a really high quality meal too

perfectly, clean bed linen and towels, clean shared bathroom, nice staff at the reception, free parking

lots of onsite parking, hardly any noise from other guest walking past my

shared toilet/bathroom facilities as we had kids

my kids are disgusted

very noisy kids were running till midnight, smell of sigaret smoke in room although it says no smoking

convenient, clean, pet friendly, good breakfast

we had a meal in the restaurant which was delicious and a great choice for 2 adults and 4 kids

and staff were lovely and very friendly the rooms were spacious and kept to a high standard, the bar staff were

and chips room service was not at all good

kids area was too smal for the kids to play.

staff are friendly and the hotel is very pet friendly

no kitchen for breakfast

parking was a bit tricky but this didnt ruin my stay.

property was in a nice setting, even wee park if you had the kids etc the room was lovely an cosy when we got

the outside area with tut-tut and bus was great, lots for kids, i would like to bring my 6 year old granddaughter

unfortunately the music from the pub next door was a disappointment. no laundry facilities.

sunday night the corridors and our room had a sewage smell most of the night, room service knocking on the door

wifi can occasionally drop (this is based on staying there three days a week for several months

parking was a little difficult an the top floor was a little too warm

clean towels were only provided on the second day after we met the housekeeper and requested room service

thing this time was the pool was out of commotion for service or repairs but that couldn't be

comfy room with good wifi

room, very nice food, good gym, really helpful staff and amazing breakfast

service in bar slightly slow

the jacuzzi bath was a big hit with the kids

and spacious room, lovely shower, plenty of parking, fast wifi and very convenient for the bus into the centre

difficult to find the wifi code once i was in the room, hidden on page 6 of the information under internet

we booked room only - it was good & quiet. plenty of parking.

restaurant and bar are within walking distance as they are part of the hotel and makes life easier

wifi was free

there was no menu in the room so i was unsure if room service was being served at this time.

desk staff even commented on my nice pen as he wrote down the wifi passcode

for room service and with in 15 minutes the food was delivered to the room, very friendly & polite

why so many hotels fail to provide condiments (salt/pepper/vinegar/sauces) when ordering room service, i ordered

paid for an early check in as we arrived on an early flight

area is brilliant, people were so friendly loved the breakfast.

great friendly staff. lovely food and drink options at fab prices. breakfast was tremendous.

staff nice room music was excellent in bar nice atmosphere reasonably priced drinks really enjoyed the stay was

is a little noisy earlier in the evening due to the bar below but did settle out

good old fashioned b&b . great breakfast.

there was nothing open much when we arrived no kids menus for food either

pet friendly quiet and comfortable friendly staff great location nice walks in the surrounding

swimming pool juzzie gym etc nice staff

loved the pool and heath spa facilities and room service was excellent and

double room it was lovely we went half board and the meal was amazing also nice breakfast spa was

secure free parking

food at restaurant was first class and bar had live music and friendly locals

couldn't connect to wifi. tv was unwatchable.

effective with parking included

the bar was great with lovely bar staff

good wifi despite the thick walls and the place has a lot of character

room service would get a 10/10 from us

at the time we stayed, there wasn t any room service due to some staffing issues but if you needed anything

parking right up in the castle

knights restaurant and library bar very pricey for us .

parking can be a bit of an issue due to the central location but this is a generalisation not a

clean room and easy parking space.

good wifi

on street parking close by and the metro station a short walk away

easy to find & plenty of parking. gorgeous building and the room and bathroom was spotless.

location. parking. rooms and food

good parking

breakfast was fantastic.. gym, pool and spa wonderful after a long journey.

wifi was a bit ropey.

amazing pool, jacuzzi steam room and sauna

spacious family room, gorgeous cosy beds, superb breakfast, lovely staff

excellent breakfast, nice playroom for kids.

will definitely be back the hotel was amazing and so clean, comfortable bed was sooo comfortable, breakfast was

son loved the pool and the gym

no safe in standard room and poor wifi in room

spa needed updating and we had to wait nearly half an hour for our afternoon tea which from the

i m disappointed with room service situation

couldn t get hot water in shower walls very thin no generic wifi for tv. no breakfast included

the separate wellness gym and pool, sauna and jacuzzi area are modernised as it is meant to be by the time of

fully equipped kitchen, lots of shampoo etc, clean