loved all the car parking availability too

the staff on arrival were lovely and luckily we got to enjoy a few wind down drinks in the cosy bar before relaxing in our gorgoeus room

good parking and good location

the late check out was great, the bed was really comfy and the breakfast was amazing.

very accommodating for both us and the bairn, beds extremely comfy, rooms tidy and loved the fact kids were aloud in the

all food cooked to a high standard, rooms very spacious & comfy beds, facilities spot on, kids love the swimming pool, location great, plenty to do outside the hotel aswel as inside the

spa wasn’t open on a sunday, would have used if open.

location was excellent. comfee beds, nice pool

nice bar downstairs and if your going out in the town this location is good, it’s a 10 minute taxi

bed was ok to sleep and they allowed early check in and later check out

there’s a bar downstairs where you can relax on an evening

as i arrived early, i was able to remote work in a quiet bar area of the hotel and was then offered early check-in free of

lovely stay lovely bar lovely people, really nice for a nice little get away!

10am and went in to ask if i needed to register my car before heading back out but they gave us early check in

convenient for dog owners with direct access to outside via a patio door from your room, vehicle parking space directly outside your

clean wifi good and quiet

the bar is comfortable and nicely decorated too with a good choice of drinks

ground floor room with patio doors leading to own parking space was outstanding

we had an evening meal which was very nice (good kids menu aswell) and the breakfast was excellent, plenty of choice, hot food was cooked to order

we had a family emergency and we unexpectedly needed our 2 kids to stay with us even though we had only paid for a double room they let us have the

excellent a1, good health breakfast ud83eudd5e

we loved the pack up breakfast

00 for me and 2 young kids one night ,very poor value for money ,won't ever return to be honest

(at this price point, i also thought the breakfast bags were a nice bonus

early to our early check in just on the off chance we could get in

we must of went up and down the multi storey carpark trying to find a space not good with 2 kids in the car,we got and left my husband to carry to finally get a

breakfast was absolutely lovely. so fresh

staff helpful with early check in and late check out as we are ihg members

location of the is perfect for families with kids specially who are planning to visit discovery museum or life science museum and commuting by

there's nothing to fault at all apart from the kids said the pull out sofa bed was not comfortable and you could feel

the food is amazing we had an evening meal and breakfast

food delicious, lovely atmosphere in the bar and beautiful room. loved the bath!

kitchen is great and really good communal areas

shower door didn't shut resulting in us having to mop up water, sink in kitchen dripping all night, disturbed sleep

the staff were super helpful and our bar meal was fabulous

the bed was comfortable and the late check out was awesome

room comfortable bed very clean ideal location for the utilita arena yummy breakfast and added extra a pool steam room n jacuzzi what more could you want would highly

arrived we got a complimentary upgrade and late check out

so accommodating, rooms were spotless the spa was clean and great location

location was excellent and the staff were pleasant and helpful. spa facilities were good too.

hudson restaurant offered room service, which was friendly, quick, and tasty

gym & breakfast

central location. friendly staff. availability of a gym. well equipped apartment

couldn't access the free wifi

room service was great even ordering midnight pizzas

staff, comfortable room, excellent food took advantage of room service as restaurant timing clashed with our evening

late check out was bonus and well received

best we have had from any hotel stay ,rooms decent prob due modernising, but ye a good hotel good bar ,good sleep and great breakfast in the heart of where you need to be thank you

drinks for room service ?,

personal delivery of breakfast by one of the lovely team

service, after travelling all day we just wanted to shower & put on pjs but had to order from bar

room really clean and fresh, nice bar area and excellent breakfast

an issue with a damaged grab bar in bathroom was dealt with very quickly

staff, clean rooms and laundry, great location just outside train station and in walking distance to city centre

bar menu limited, would have liked more choices

the reception staff were great really friendly and welcoming. the gym staff were great too.

breakfast was excellent,good choice on the menu no marmalade or jam though

pool and jacuzzi

all the food was great, room service was excellent

see or try the pool, was only there for christmas shopping

wifi took a little while to connect on my computer but worked straight away on my phone

they gave us late check out which was lovely we are always rushing out for 10am check outs so this was great

brilliant location,room was perfect for us and two kids who absolutely loved the bunks!

very good for families with kids

the location is fab and the bar below is brilliant.

should be a manual in each room explaining the facilities, wifi etc

restaurant which you can have for room service

mini-bar, naughty in that it s just pop and water! don t say free bar. bar means alcohol

wifi and tv were poor quality. not clear how to access radio.

staff are friendly and helpful, snacks available to buy at the front desk as well as room service which is handy if you don t want to/can t go out

off wall radiator didn't work desk extremely wobbly iron board had no cover just metal frame kitchen was dirty with pots of green food on cooker very noisy at night, steward left keys for

we were told there was a shared kitchen but weren’t shown it, in fairness we didn’t need it and didn’t ask either

kitchen to be more tidy

i didn't use the washing/drying or kitchen

there was a hairdryer, extra linens and pillows, tv and free wifi

the breakfast is buffet with ample variety which is very well cooked and tasty

small but perfect gym

light and airy feel, the reception area and bar area are well designed and you want to stay and have a drink, the bar prices were very

there was also entertainment in the bar whilst we were there

fabulous location, gorgeous bar and staff, super comfortable bed

lovely decor and beds are super comfy and the late check out was great.

bar hadn't draft beer, the tv was very close to the bed afraid you would knock it off the wall

due to a heavy night on the tiles a late check out was no problem for the staff

perfect location. fantastic price for one night stay. staff very friendly, got early check in.

also visited the spa there which was excellent

the hotel offers room service, the room was very nice, the bed was comfortable

for a late check out, received a call then telling us our late check out wasn t on the list

late check out was so handy and easy to arrange

wifi wasn't very good and a lot of channels on the tv didn't work

lovely hostel, a great communal bar area. ensuite bathroom and toilet for the dorm

security rooms warm and cosy sky sports good selection of beers and wines plenty of hot water laundry good

free laundry

the bar has a great selection of drinks and are reasonably priced

laundry , storage everything available, breakfast at cheaper price, if not included

excellent location, staff very helpful. room service prompt, all round a very enjoyable stay.

no noise, incredible facilities, spa and bar staff were wonderful

the cleanliness, the warm welcome, the room service, and great romantic room.

amazing decor, super friendly restaurant and bar staff

also they had kids and you could hear

small gym

very clean, early check in available staff very helpful

10.50 each extra); room service was a god-send!

everything else! great room; lovely breakfast

i particularly enjoyed having access to the gymnasium which was clean and tidy

bar area was comfortable with plenty of entertainment on the weekend evenings

staff were very friendly and the bar had a lovely pleasant atmosphere

highly recommend staying here there is evening entertainment on over the weekend in the pubic bar downstairs bar prices are very reasonable there is also a shop just across the road that stocks

lovely rooms, comfortable bed and very clean. downstairs bar is very nice with friendly locals.

accommodating for an early check in (having travelled 6 hours for a friends funeral) & an early (4am

the wifi in he hotel was very poor

position of room . comfy bed. late check out time.

staff and bar were l9veto sit and relax in.

there was no late bar or room service.

hotel bar very expensive but they usually are at all hotels

bar staff and restaurant staff where great and friendly

definitely recommend for all people especially with kids

food was amazing would definitely recommend the women were absolutely amazing with our 3 young kids

had kids running up and down the corridor and shouting on until bout 10pm as there had been a function

noise, kids running around the corridors at night, bathroom very old and needs updating and draft coming

bar was nice and quiet, amazing restaurant with excellent food and staff

offered different restaurant however we travelled most of the day, just had room service

bar wonderful, we didnt have breakfast

the courtyard for pre dinner drinks and bar are was very comfy

room service could have been extended to a later hour. by 10pm, nothing was available!

really comfortable bed!! very friendly bar staff.

very petty i know but the gym was a little run down but nothing to really complain about at all.

good breakfast, comfy bed. ev charging

were very comfortable room very clean good wifi excellent service at breakfast staff very friendly would stay there again

gym was very small

the room arrangements, i was able to stay with my kids in thesame room on different beds.

has arses flashed at me and 2 young kids

we arrived at 2am after a long flight and lasted just ten minutes before leaving because the kids were scared the mattresses were stained and there was what appeared to be drug users across

seemed safe for my 2 kids

noisy guests letting their kids run around the corridors till 1am.

carpet was dirty and even when room service came they didn't clean everything

had a very pleasant stay, even though our room was in the carlton above the spy bar we knew what to expect in reference to some noise, this did not take away from our overall

is is based on staying there three days a week for several months

wifi can occasionally drop

also free parking and good wifi

it was a minor issue but traveling outside to reach the spa/gym was annoying~

very spacious, the kids loved the space

staff, great menu options for room service nd really good food, bed was very comfortable, room and bathroom was spotless clean

ease of parking, plenty of room, gym facilities and pool are an excellent bonus

negative was spa small and pool full of kids

easy to get to, parking for the car, quick bus ride to city centre, nice bar for a few beers and an excellent

do not eel comfortable sitting in a restaurant on my own so choose to have room service which does come with a service charge which is a shame, but understand the need

limited room service.

modern but a bit plasticated and lacked a few home touches, like a pen and pad or a room service menu

easy to get to, parking for the car, quick bus ride to city centre, nice bar for a few beers and an excellent

nice location lovely staff nice bar and food

coffee machine in bar not working.

we had a bar meal it was delicious and also a drink good price

there is a good bar reasonably priced with offers on drinks on certain

nice bar & restaurant

was surfacely clean :- beds were spotless, bathrooms spotless, reception , bar and spa spotless

food served in the bar on a sunday evening which is very good

shower was poor the noise of the central heating was unacceptable, it was like living in a laundry at

loved the pool and heath spa facilities and room service was excellent and

there was nothing open much when we arrived no kids menus for food either

microwave or bar fridge in room

good value , clean comfortable. nice bar downstairs doing good food.

hospitality, good deals on drinks in bar 2-4-1 on some drinks

food at restaurant was first class and bar had live music and friendly locals

the bar was great with lovely bar staff

plenty of car parking

there are few chargers in the parking lot, with only one having built-in cables

new equipment in the gym is excellent.

there was not any room service.

loved this hotel spa was great staff very friendly

staff excellent the food at the bar was spot on

kids enjoyed it though

clean friendly good all round breakfast out side the city good parking for cars all round 10/10

kids loved that there was a pool, great access to the north east coast, and close to main roads but

large clean room great service many facilities and round the clock food and room service