highly recommend staying here there is evening entertainment on over the weekend in the pubic bar downstairs bar prices are very reasonable there is also a shop just across the road that stocks

was some choice language from some of the locals at the bar

accommodating for an early check in (having travelled 6 hours for a friends funeral) & an early (4am

bar area was comfortable with plenty of entertainment on the weekend evenings

lovely bar with original features and nice outdoor seating area, dog friendly

room was amazing and bar was inviting also

the evening meal we had in the restaurant was of the finest quality and we thoroughly enjoyed breakfast

i was shocked to see the kitchen abandoned halfway through service and 3 out of 4 of the waiters/waitresses having a break

breakfast was very good.

the restaurant and bar are nice and the staff were really friendly and helpful

wifi not great

parking outside our room was brilliant we were on ground floor with patio doors to your own parking

was lacking good heat, rubbish hairdryer, 2 plug sockets weren't working and the wifi barely reached the

still get on wifi, have a beer and dinner and then a good nights kip

area is well set out and the food was very nice good portion sizes nicely presented the bar / lounge area was comfortable to relax after a nice meal and a busy day we also liked the fact

the staff on arrival were lovely and luckily we got to enjoy a few wind down drinks in the cosy bar before relaxing in our gorgoeus room

good parking and good location

loved all the car parking availability too

the drinks at the bar were a bit expensive

noise, kids running around the corridors at night, bathroom very old and needs updating and draft coming

food was amazing would definitely recommend the women were absolutely amazing with our 3 young kids

nice common and golf course next door to stretch your legs after a long journey

definitely recommend for all people especially with kids

kids loved it

the room fantastic shower very comfortable bed love the spa facilities very friendly and friendly staff near metro centre stayed here a few times and

kids enjoyed it

30 as next door had a room full of kids and we're so loud also next doors room had a friends across the landing which were also loud

the food in the bar and grill was delicious so i definitely recommend that restaurant

lovely stay lovely bar lovely people, really nice for a nice little get away!

nice bar with a pool table downstairs

downstairs bar with pool tables

bed was ok to sleep and they allowed early check in and later check out

it is excellent value for money with a bar down stairs and a lovely breakfast in the morning

very friendly staff, and nice bar area to get a

the dishes in the bar were really delicious

nice room, excellent restaurant and bar just downstairs

the bar and garden room downstairs were beautifully presented

walk from station (uphill), beautiful beer garden, lovely staff, good bar selection and prices, lovely clean decour, very affordable, nice bathroom and very comfy bed,

guests were sniffy when the kids were loud playing in the pool but that's to be expected with older swimmers

rld's pickiest kid to be fair

nice spa and gym facilities

although we didn t use the gym or pool whilst there, to have the option is always a bonus

lovely bar and rooms. spa is lush. staff lovely

room was lovely and bright overlooking the golf course

it was dirty, tiny and full of kids dive bombing into the pool

was a bit noisy- but that waa just the wedding party's kids who were bored and running around bless them

it had gym and swimming pool

really good food in the bar and not too expensive

breakfast was fabulous, plenty of choice & served efficiently & cooked perfectly

staff were wonderful. breakfast was amazing.

location , excellent service , breakfast

large room, everything clean, attentive staff, laundry service and delicious breakfast!

they also provide laundry service

10am and went in to ask if i needed to register my car before heading back out but they gave us early check in

the bed was comfy room was clean staff very friendly good late check out

breakfast was also good

could offer early check in and late check out

we had a family emergency and we unexpectedly needed our 2 kids to stay with us even though we had only paid for a double room they let us have the

we loved the pack up breakfast

facilities and location are very good. breakfast is nice as is the bar area.

arrived we got a complimentary upgrade and late check out

dietary restrictions, and very patient with our wild irish kids from reception, to restaurant to pool all staff were very nice

rooms large and clean, swimming pool and spa great, breakfast amazing and location couldn’t be

great staff and rooms very clean . gym and pool are very good as well.

gentlemens honesty bar was a luxurious touch

similarly the staff at breakfast

great room, large comfortable bed. early check in no problem.

comprehensive breakfast

the staff were all so friendly and it was a bonus that we could get early check in before heading to a wedding

excellent staff lovely breakfast

central location reasonable price great breakfast helpful staff allowed an early check in :)

was a little cold in the bar area… but i think the heating might have been on the blink as there were oiled filled

very good breakfasts plenty thing's for adults and for kids

night stay for a football match with our two kids

clean room and good breakfast.

breakfast was brilliant

than one cup, but milk for only one cup which then necessitates going down to reception or having room service bring more up to room

round 15 mins) - very friendly and cooperative staff - rooms are clean with fast free wifi

clean despite the bad reviews and the staff where always busy and very helpful breakfast was very

found at the edge of the quayside, the hotel had a busy bar and restaurant but we couldn t hear a thing in our room which was perfect

laundry service because my children have autism and have accidents but there were no prices for kids clothes and the prices are expensive

wifi: you must become a

room service was quick and the food was lovely

it's an excellent hotel with a superb bar which is part of gino's restaurant

early to our early check in just on the off chance we could get in

though we didn't use the gym, etc)

toaster in kitchen, no dishwashing liquid to do dishes by hand

great location, comfortable, affordable and a great gym.

very friendly staff, early check in was not a problem and good value for the room

wifi was excellent as well, hardly dropped at

great check in and out times - late check out suited us

first time i’ve tried the gym however, and this was equally as pleasing

the kids bed sofa bed and was made so couldn't even sit on that

2 staff on when we arrived were excellent lots of friendly banter , got in room early plus got us late check out with hampton honours , perfect location, breakfast excellent, room nice particularly

breakfast and gym were both on the second floor

could connect to the wifi but but i was not able to connect to the internet to use

the swimming pool is excellent and large enough to swim in

fault) but staff sorted it quickly and

had breakfast at hotel always up an out location was spot on staff were lovely no complaints

an amazing stay, excellent room service as well, will be returning to my next stay in newcastle

spacious and comfortable rooms. king size beds. fridge and safe in room. free wifi

d just one pack of two biscuits each day)

the fitness centre has a good selection of equipment and parking was easy

a short walk to the attractions of the cathedral, castle, bars, pubs etc

order room service i had to actually go to the restaurant

there was also entertainment in the bar whilst we were there

the room service robot is something my kids will remember forever

the breakfast is buffet with ample variety which is very well cooked and tasty

very clean, good breakfast, friendly staff, and prime location. great value for money.

staff perfect ud83dudc4dud83dudc4c location has breakfast and ud83dudc4dud83dudc4c

there was no room service even though it said it was available on the website

loved the modern feel and the bar downstairs was very trendy with a dj

also early check in or late check out available for 15 pounds per hour, give me a

no restaurant and no spa on hand, lift was unpredictable as well

the decor is so lovely and the bar has really good vibes

early check in was available 4 hours prior to check in time

breakfast is way too much and out of line with the industry nationally for an adult let alone kids

room service food really good

have stayed here regularly with and without my kids

wifi took a little while to connect on my computer but worked straight away on my phone

they also gave me a late check out with no extra charges

lovely decor and beds are super comfy and the late check out was great.

late check out at 12 is very helpful after a hen do

perfect location. fantastic price for one night stay. staff very friendly, got early check in.

easy check in, late check out, lovely spacious clean room, lots of choice at breakfast

we were told there was a shared kitchen but weren’t shown it, in fairness we didn’t need it and didn’t ask either

kitchen to be more tidy

off wall radiator didn't work desk extremely wobbly iron board had no cover just metal frame kitchen was dirty with pots of green food on cooker very noisy at night, steward left keys for

i didn't use the washing/drying or kitchen

ev charging points on site easy to get to

gym could have been bigger

room service

which i am one) - good car parking, excellent check-in, available facilities

i particularly enjoyed having access to the gymnasium which was clean and tidy

spa staff were exceptional and provided a wonderful spa experience for my birthday and my friend

great choice of spa treatments on the menu although we didn t get chance to actually go to the spa

room w was only an over head waterfall with no other shower head option which is not suitable for kids

spa and sauna facilities

room w was only an over head waterfall with no other shower head option which is not suitable for kids

fact that the bar shut at 11pm

reception and bar staff were all lovely and housekeeping were happy to oblige when i asked for coffee & milk too

had late check out and at 10am cleaner walked in ud83dude21

and shower good hot water tv kettle window partly opens wifi breakfast plenty of hangers plus ironing board

late check out at 12

oh, and there was laundry (washer and dryer) in the basement that you could use for free (just provide your own

staff were helpful and friendly and having a laundry room helped with 3 young children

clean hostel with a nice bar and pizza s are lovely

a perfect location, very walkable to the shopping centre and the bars and restaurants

the bar has a great selection of drinks and are reasonably priced

use of the spa next door which was amazing and so

food could have been better at gym

was plenty of parking as well as a couple of high speed ev chargers (although they were

that you had to pay more to use the pool

paying supplement for gym use

staff couldn t have been more helpful with check in/check out, room service etc

earlier check in options even if pay a little more free parking more room service options

bar was nice and quiet, amazing restaurant with excellent food and staff

room service could have been extended to a later hour. by 10pm, nothing was available!

offered different restaurant however we travelled most of the day, just had room service

nice breakfast

rooms are spotlessly clean, friendly staff and a great pint and breakfast

were lovely, the room comfortable and clean, the bathroom was clean and powerful shower, the breakfast great

i leave for site before breakfast is served

staff were amazing and very accommodating to our request for late check out would defiantly be staying here again in the

setting just outside durham, plenty of parking available and well kept grounds

room service was very fast and the food was impeccable will defiantly be staying there

loved our stay on boxing day for my hubbys birthday the whole entire experience was great the spa was a brilliant way to unwind after christmas, the room was very clean only down fall was

this hotel has it all spa, large pool, two golf courses and a two excellent a la cart restaurants

the spa and pool. great enjoyable experience with the kids. beautiful grounds.

there are tea and coffee making facilities, air conditioning, great bathroom and free wifi

not allow a late check out and never has

has a good number of ev charge points at a good price

the little gym

good choice for breakfast

location was a little difficult to access by foot from the train station the wifi didn't reach to our room the breakfast could have been better (just cereal and (-) maybe they could invest in wifi too support this (-)struggled to get the wifi to work, however the staff were most helpful in helping me sort this out (-)the wifi quality is very hit and miss. (+)unpretentious food; great beer; comfortable beds; christmassy cheer; pleasant staff; good wifi; and a hearty breakfast (+) good wifi (+) the room was clean and quaint, with great wifi, and just a quick bus ride to durham (-)the wifi didn't extend to our bedroom sadly. (-)we didnt get a chance to wifi so it is important :/ (-)wifi connection didn't work in room (we were in room 8) - needed to sit on landing to get connected

perfect location, free parking, lovely restaurant and dogs allowed, ticked all my boxes!

you get the warmth and hospitality of a great b&b with the bonus of a fully stocked bar and excellent restaurant

i loved that the bar was open and available for us to sit in, even with a small toddler

the meals were excellent, great breakfast, staff friendly, cute little bar to enjoy and relax in after a day of sightseeing

the mirror secured on the wall at thd other side with no sockets making it hard to get ready but bar that everything was fantastic

very friendly staff, the breakfast was excellent. great location, easy parking.

lovely bathroom ,television and fast wifi

wifi can occasionally drop

i even had bottled water and an iron & ironing board and free wifi