could do with more parking

area no good for sleeping it needs shielding, hot water tap kept running cold, room was above a gym so it was

limited parking although supplemented street parking immediately outside.

nice room with kitchen and bathroom very clean and the restaraunt was next door the breakfast was lovely staff

kitchen had a fridge, hob, oven, microwave, fridge and sink

no wifi in bedroom

bad wifi, only 5 channels on tv

via the outside stair fire escape which leads s=directly onto street level which is handy for a pet who might

lovely bar with original features and nice outdoor seating area, dog friendly

wifi was a bit in and out

place is let down by the kitchen which does not cater for vegans and a very hard and uncomfortable

huge room. nice views. cold water proving the fridge. convenient parking.

shower door didn't shut resulting in us having to mop up water, sink in kitchen dripping all night, disturbed

rooms, bar and restaurant and views

are lovely & would be perfect for families as there looked to be a very nice play area for kids

was advertised as room with garden view but the view was of the kitchen wall.

friendly staff. ample parking. great breakfast choices and quality of food served.

wifi is very good, tv streaming easy

the initial room we were allocated. no view, over the back of the kitchen.

the stable restaurant and bar were very nice as was the food

wifi was not very good in our room

we had an evening meal which was very nice (good kids menu aswell) and the breakfast was excellent, plenty of

golf availability was a bonus

spacious good idea patio doors open for golf access neat bar area very friendly staff from the moment we arrived

parking outside our room was brilliant we were on ground floor with patio doors to your own parking

the staff on arrival were lovely and luckily we got to enjoy a few wind down drinks in the cosy bar before

good parking and good location

loved all the car parking availability too

we ate lunch there but didn’t have breakfast

great friendly staff. lovely food and drink options at fab prices. breakfast was tremendous.

we had a late lunch in the bar which was very nice and the staff who looked after us were very pleasant and

is a little noisy earlier in the evening due to the bar below but did settle out

the decor of rooms and bar is great

the drinks at the bar were a bit expensive

location s good plenty parking spaces and very friendly staff nice clean comfortable rooms

and parking a coach can be an issue, called on the friday to check it was ok,

parking was easy, room great, my pup was very welcomed and able to join us for dinner and breakfast

room a bit dated and wifi hit and miss

directions about how to access parking could be better..

food and room service

30 as next door had a room full of kids and we're so loud also next doors room had a friends across the landing

we used the bar where again the staff were very friendly and cocktails were tasty

parking facilities

homely traditional pub , lovely beef and pork sandwiches for lunch and fab breakfast the next morning, very

food menu extensive and delicious plentiful breakfast

the bar staff exceptional

dog friendly bar and rooms, with a lovely walk in the woods opposite

nothing really. if its busy parking could be a problem.

if you enjoy golf there s a golf course next door

wifi was a problem having to log in each time. no charging points for ev cars

wifi was

the wifi doesn't work in the rooms.

i also had room service from the menu and the portions wasnt that big

wifi code, a toilet that didn't take 20 minutes to fill!

wifi was shocking cleanliness was poor

free wifi

friendly welcome, easy parking

however after that night we had to move into a twin room which had a weak wifi signal

improved wifi coverage to top rooms

a clean, quiet room, free wifi and tv, tea and coffee, a nice ensuite and a cooked breakfast all for a very

close to where i wanted to be free parking a bonus

lovely stay lovely bar lovely people, really nice for a nice little get away!

car parking is secure and the wifi ok

bathroom every 2 minutes; the tv only worked on some channels - no bbc; the bathroom was dirty; wifi didn't work

staff great with kids

to ask for wifi code, tv didn't work, one ceiling light didn't work and the light over the mirror in the

wifi did not work

no phone in the room. no immediate access to wifi. no booklet explaining anything.

we've spent night there enjoying alot comfortable room with free wifi and alot of facilities they have huge

they have free guest wifi

location, price, wifi. the building is splendid although it does need a bit of maintenance.

is fabulous, the building, staff, cleaning, and wifi

free parking at the hotel too

was better than the double we stayed in last time breakfast was delicious spa and facilities were on

the pool jacuzzi steam room and gym were excellent

lovely setting in the countryside beautiful views the hotel was very quiet great night sleep the bar was really

the separate wellness gym and pool, sauna and jacuzzi area are modernised as it is meant to be by the time of

gym and pool, dated and needs a refurb...as the sign on the door mentions its due to be done.

was lovely and helpful we arrived at 3 30am staff helped us with bags up to room and also free room service to

tv didn't work, flaky wifi. no in room heating contold

the wifi stops working as soon as you get in the room

parking easy. check in easy with good staff. good wifi quiet with comfortable bed

wifi connection was great too

nice, good takeaway breakfast, clean facilities, comfortable beds, quiet room, good last-minute availability,

we had a family emergency and we unexpectedly needed our 2 kids to stay with us even though we had only paid

wifi could be better

clean, comfortable, secure. complimentary biscuits. late check out.

we loved the pack up breakfast

the wifi was problematic at first, but it got fixed quickly after contacting support

liked location close to metro - we went to tynemouth wifi we couldn't access it said likely to be

we have kids & it was our break & lie in to enjoy so we was really annoyed unfortunately

laundry shot was quite near our room which made a bit of noise

wifi was slow

good location for our event at exhibition park. good bar area. just what we needed and clean.

shower facilities , very spacious room ,pool table was fantastic , excellent buzzing bar , the staff were great

the wifi was ok in the downstairs lounge but too weak upstairs in my room

the hotel staff, bar and pool table

wifi in the rooms

room comfortable bed very clean ideal location for the utilita arena yummy breakfast and added extra a pool

tv had a mind of its own, switching to the wifi connect page whilst listening to the radio channels

next time i will order something from the kitchen and avoid the

limited 24hr room service menus

food at the hotel is of a good quality and the bar is well stocked and nice to relax in

floor, better fire information, better signage about rooms, a nice shelf in the lounge/guest kitchen, provision

wifi signal was weak.

and helpful staff free wifi free car park excellent value for money use of kitchen facilities & basic breakfast

no where to find the wifi password

wifi didn t work in my room

clean, great facilities, lovely friendly staff, location brilliant, breakfast great even for the kids

nowhere to wash clothes. no public laundry.

clean, great facilities, lovely friendly staff, location brilliant, breakfast great even for the kids

our pet was also well-treated

there's nothing to fault at all apart from the kids said the pull out sofa bed was not comfortable and you

can use some instructions for wifi access but the staff provided it.

wifi was free and staff was available 24/7 to assist and help if you need anything

the wifi was slow. it was disconnecting again and again.

friendly staff, comfy beds, free wifi

on for around 20 mins and has no isolation switch for it either which is rather annoying and the wifi didn't

no one aviable to help with tray food for kids to room

wifi a bit slow. no seeds at breakfast.

excellent location easy check in beautiful room with river view lovely breakfast

staff, reception & bar staff were so friendly, excellent service, good price & location, room clean & has

breakfast queue for hot buffet too long. needed extra staff for busy times. or two stations.

the gym wasn't particularly well-equipped but i survived!

no pet free rooms

very modern & staff were lovely. the food was really nice! & the room service was quick

wifi: you must become a

room service was quick and the food was lovely

coffee at breakfast was poor. bar shut at midnight.

early check in, great location and friendly staff.

good bar and restaurant with pleasant and attentive staff

very hot in the room. extras like room snacks, drinks and laundry services are very expensive.

rap music in the bar of the hotel, with volume increased and inappropriate, vile lyrics.

gym is sufficient, dumbbells go up to 20kg, with cable machine, medicine balls, foam roller, swiss

etc products ,the water station with fruit/ mint etc easy to use shower,good lighting etc free gym and good

requested for an early check in as we were scheduled to arrive early

they have a great gym for workouts

small complaint, but tv signal and wifi signal quite poor.

checking in staff indifferent, waiting for a lift(they are small), staff went in with an empty laundry trolley

the staff are friendly it has a gym and a sauna and a nice breakfast

friendly staff and excellent facilities - enjoyed the spa, sauna, steam room and pool - good value

nice bar too

wifi connection was poor

room peaceful stay as requested very clean and modern easy parking nice staff relaxed buffet breakfast good

comfy room with good wifi

they don't offer breakfast room service.

the pool the surrounding is abit grubby needs a good clean , when swimming could see dirty

it is occasionally difficult to find a parking space when it's busy

value for money, 24 hour desk, not noisy, helpful staff at desk, free wifi

comfy, great location in the city center, the staff were very welcoming, great connection for wifi

it s got the most important amenities like wifi, blow dryer and warm shower

the wifi code that you need to pay for only works on one device

wifi was down but that was no one s fault!

breakfast and evening bar excellent

in staff, very unfriendly and not very helpful, we asked for an early check in when we were booking the rooms,

centrally located, quiet room and excellent breakfast.

lovely rooms, lovely bar area and great, friendly staff.

the layout was spacious with plenty of space to sit and relax in the bar area

enough for our group, ice available on corridors, rooms were modern and clean, food facilities in kitchenette

good wifi, lovely view

have stayed here regularly with and without my kids

brilliant location,room was perfect for us and two kids who absolutely loved the bunks!

love the sandman , and the sharks bar

off wall radiator didn't work desk extremely wobbly iron board had no cover just metal frame kitchen was dirty

kitchen to be more tidy

i didn't use the washing/drying or kitchen

we were told there was a shared kitchen but weren’t shown it, in fairness we didn’t need it and didn’t

was very good from all staff service food drinks location and very helpful could get drinks in bar and take up

it should do more to advertise the spa treatments located in the hotel

late check out was so handy and easy to arrange

wifi in the room wasn't working for us but it wasn't a huge deal

was in town for a conference so did not take in breakfast, room service meal options were limited but good

staff who were very friendly and polite, good wifi service and immaculately presented hotel

the customer service was very friendly and bar was well furnished, good value for money

staff were more than happy to help with anything and even left us sweets, a note and rose petals on our bed as

had a great chat with (sorry if we kept you back from your work), and also the young guy on the bar on monday

early check in & late check out. window opened much appreciated.

the dishes in the bar were really delicious

walk from station (uphill), beautiful beer garden, lovely staff, good bar selection and prices, lovely clean

very friendly staff, and nice bar area to get a

nice room, excellent restaurant and bar just downstairs

special mention goes out to the bar staff, who were very polite, friendly and, in phoebe's case, quite gregarious

size of the room was good, coffee and tea facilities were great, room service was prompt and good

the staff are friendly as always and the room service was tasty and great.

rooms (bed was lovely) - has all the facilities you need in the room, with a nice restaurant and bar area down

had problems connecting to the wifi.

pet charge isn t mentioned on booking

room w was only an over head waterfall with no other shower head option which is not suitable for kids

great location, clean and tidy great facilities especially the gym and spa

room, the food (through room service) all the staff i dealt with - over the phone, delivery of food & especially

the gym could be better

a secure wifi connection would be better as oppose to the only unsecured connection, meaning online banking

oh, and there was laundry (washer and dryer) in the basement that you could use for free (just provide your

laundry room has no venting

cleanliness strong wifi good location friendly staff

free laundry

access to basic things like a tv and wifi. plus my room was very spacious

the room service was acceptable, but it could be better for a 4-star hotel

the staff were so pleasant and kind!! would definitely come back! and late check out was perfect

we were rudely awoken both the saturday and sunday mornings to noise from bin wagons at 530am, laundry or delivery

position of room . comfy bed. late check out time.

had late check out and at 10am cleaner walked in ud83dude21

- asked and asked and when i actually pointed out i had waited over 20 mins they noticed the kitchen orders were

food, breakfast and room service are all excellent

everything the staff, location and it was great to have a spa after a long day

swimming pool was cooled water everything top notch steam room etc but perhaps heated water does have a

also most of lobby was under construction and plastic so no lobby area to sit in, kitchen closes at 10 on a

all amenities were included and all our needs catered for including both breakfast and dinner on room service

room service was excellent!

all the staff from the manager and reception to the bar tender and maids were so polite and

drinks i have bar expensive but to be expected.

staff couldn t have been more helpful with check in/check out, room service etc

welcome, lovely big room, and excellent breakfast

the breakfast was first class and the staff were so friendly and helpful on site parking was

laundry service was provided upon

the breakfast was lovely

the room fit four of us (2 adults, 2 kids (14, 11)) comfortably

parking. comfortable bed. very clean. excellent decor

there s parking within steps of the hotel which is a bonus

the bad was comfortable, good powerful shower and coffee / tea facilities, wifi etc

taking kids out until after 11 at night

breakfast was nice too, nice relaxing atmosphere in bar area with views of tyne

similarly the staff at breakfast

gentlemens honesty bar was a luxurious touch

breakfast has many menus to choose from and tastes very good

gem of an hotel, the decor is beautiful, the hotel is kept spotless plus the breakfast was absolutely delicious

comprehensive breakfast

two bedrooms, one of which had the tv, sofa, kitchen and we also had another area with armchairs

little bar, room was decent enough just very squeaky floors and bed, and noise of kids outside wasn t the best

the staff couldn t do enough when we arrived, had a drink in the bar and had a great breakfast

an early check in which was super helpful

fab location five mins from centre. citypubhotel bar and staff fab also .

size, cleanliness and comfort of the room. late check out. location

were very comfortable room very clean good wifi excellent service at breakfast staff very friendly would stay

excellent value for money regarding the kids eat free deal

i found the pizza i ordered for room service so lacking in taste i couldn't eat it and gave it back

i had room service and it took a good while because the dining room was busy at the same time i was told

it was good to have a gym, but it's tiny, limited, and cold

room service trays were left outside other rooms in the corridor for hours which smelt bad and gave

ideal location central to everything,beautiful dining room ,superb breakfast and late check out

and we had to request more tubs of milk on three occasions for the room, just a couple left by room service,

building, excellent rooms, extremely helpful staff and great room service out of hours

breakfast in the morning was continental, prefer full english but the continental was very nice

breakfast was paltry, the better the location, the smaller the

the bar is very nice and serve excellent cocktails

the breakfast, the full english, was spot on

building ideally situated in the city, quiet street but short walk across the bridge to shops, bars and cafes

it would be better if you had access to the gym the next day before you check out

food is good but trying to eat and have a pint when people in gym kit and kids are running around isn’t great

pool is only avaialble for guests at the same time as public so dont go and plan on taking kids in the morning

breakfast and additional facilities are in the other locations and while you are with a small kids running out

service from the guy on reception who helped set up the kids beds and was so friendly and helpful he was

great wifi

carpet was dirty and even when room service came they didn't clean everything

the hotel has it's own parking in a backyard, it's quite close, so maybe your car would be blocked or you'd

we re not told about putting clean room tag on door, so we had no laundry/tea/coffee replenishment

free parking & wifi is included and there is a great choice of

stay breakfast was the highlight parking was easy really close to the town centre the hosts couldn t do enough

the breakfast was super tasty. and wifi quite strong.

informal. super friendly hosts. good links to durham. breakfast great.

comfortable beds, great breakfast . allowed early check in.

staff were amazing and very accommodating to our request for late check out would defiantly be staying here

the spa in fantastic!

spa area great we just wished we paid extra for use of hydro pool etc

com it didn't tell you that the hydrotherapy pool and outside pool weren't included in the price so it was quite

for a hotel that claims to be pet-friendly i'd suggest they are merely pet-tolerant

didn t get chance to try the gym & spa facilities- maybe next time!

noisy guests letting their kids run around the corridors till 1am.

seemed safe for my 2 kids

neat clean and decent. their wifi was smooth and uninterrupted

we arrived at 2am after a long flight and lasted just ten minutes before leaving because the kids were scared

clean room clean bathroom, good location and helpful staff and kitchen use if wanted and parking

wasn't picked up on room service as we paid extra to have in room came and was rushed just piled on plate, never

kids loved the pool and the

for example restaurant staff were always in the kitchen, and for some reason i had to ask for brown sauce every

we had a meal in the restaurant which was delicious and a great choice for 2 adults and 4 kids

the lovely lady who served our breakfast made the stay all the more special