the pool and spa area is in need of renovation - i believe these are already planned for future

welcome pack would be good also with butter marmalade etc and info on the hotel and times of pool gym opening

couldn t get hot water in shower walls very thin no generic wifi for tv. no breakfast included

it was a shame the spa was undergoing renovation but that didn't ruin the trip.

was first class for breakfast, evening meal we had was the early dinner 3 course with house wine, great value

when we arrived we were shocked to find the room so dirty; the carpet was gross, hadn't been hooverd,cobwebs

wifi was a bit in and out

highly recommend staying here there is evening entertainment on over the weekend in the pubic bar downstairs

lovely bar area

is limited parking in the small carpark but there is on street parking but ultimately did not prove to be a

really safe and covid secure, team working in the hotel and bar were wonderful

not keen on having streaky bacon for breakfast

veggie option perhaps, a little amuse boucher type thing in the bar - just to set the scene perhaps

a party of 10 we were allocated our own dining room (derwent) with a connecting door thru to the bar for the

breakfast was also lovely

very clean room comfy bed kitchen good

gain access for guests only to the rooms i liked the size of the room and the added bonus of the kitchen which

could do with more parking

kitchen facilities in some rooms

information about the gym, can guests use it

friendly welcoming staff location parking

spoke to the owner about putting a sign up for the bar and check in

the wifi was fast and easy to connect, and the location convenient to break a journey north or south on

plenty of safe free parking

plenty of parking space

kitchen was very adequate for our

i was shocked to see the kitchen abandoned halfway through service and 3 out of 4 of the waiters/waitresses

huge room. nice views. cold water proving the fridge. convenient parking.

lovely kitchen, master bedroom & bathroom

the restaurant and bar are nice and the staff were really friendly and helpful

the cost of the room including an excellent breakfast was also exceptional value for money

great breakfast warm and welcoming hosts excellent value pet

the locals in the bar were so welcoming

only on street parking, but it wasn't a problem.

parking for the motorbike

am aware of high standard of hotel ,comfortable seating in bar area ,clean carpark and tidy golf course nearbye

menu choices could have been better strong smelling lillie's in bar area off putting

wasn't informed about dog being charged 15 pet night until arrival

pet friendly rooms that were easy to access from our car, fantastic breakfast with lots of choice

everything is really good it is right next door to a golf course and great for country walks

meal back to be cooked a little longer ( lamb chops) he sent waitress out to say he had closed kitchen 8

evening meal wasn't hot bar closed to early

great service the stables restaurant and bar was amazing, food was top class as was the service

debbie lovely restaurant plenty of parking discount of beamish

no gas in the kitchen. limited breakfast and dinner options.

the staff on arrival were lovely and luckily we got to enjoy a few wind down drinks in the cosy bar before

good parking and good location

loved all the car parking availability too

the deluxe room was very comfortable, the gym facilities were very good, and the breakfast was of a high standard

paying for wifi. we only stayed one-night and 8 seemed q bit steep.

room withvtwo double beds, ease of check in, good breakfast, free parking, easey access to newcastle bus or

bonus of having a swimming pool

location and pool

wifi wasn t great and bathroom light didn t work

wifi code, a toilet that didn't take 20 minutes to fill!

friendly welcome, easy parking

parking available comfortable bed good breakfast friendly staff excellent price

wifi was shocking cleanliness was poor

huge smart tv and free constant wifi

location, price, wifi. the building is splendid although it does need a bit of maintenance.

free parking

also wifi not accessible from location of my room

is fabulous, the building, staff, cleaning, and wifi

there was no wifi connection in the room

a clean, quiet room, free wifi and tv, tea and coffee, a nice ensuite and a cooked breakfast all for a very

is no disabled parking at this hotel

couldn't see any information about wifi password

nice bar with a pool table downstairs

lovely well appointed warm room with an excellent traditional fried breakfast in the morning

food and drink was ordered and brought to the room with room service as i didn't want to eat in the crowded

friendliness and efficiency of staff. quality of breakfast. shower. pet friendly rooms.

no dedicated parking.

car parking is at the council car park a few minutes walk and a disc is

excellent breakfast

a lovely spot right in the centre on hexham, the bar downstairs is nice and the bars/restaurants around are also

parking a tad tricky, had to find local stree parking though we got a permit from the hotel

a 7am start for breakfast rather than 7

lovely staff. comfortable bed. breakfast was lovely.

private entrance to the rooms so you don't need to walk through the bar another door from the rooms opens up

through the end of the bar with my case and ask and having to apologise to locals using the bar so that i could

the wifi is very poor and there is no signal in yhe room

good location for our event at exhibition park. good bar area. just what we needed and clean.

wifi in the rooms

shower facilities , very spacious room ,pool table was fantastic , excellent buzzing bar , the staff were great

there is a bar with everything you could need

parking easy. check in easy with good staff. good wifi quiet with comfortable bed

wifi connection was great too

was lovely and helpful we arrived at 3 30am staff helped us with bags up to room and also free room service to

the wifi stops working as soon as you get in the room

friendly staff all 3 diff members of staff o saw were briiant, was very clean throughout, free wifi tv with a

lounge/kitchenette area to prepare food, eat and watch tv

good value, really comfy clean room, free parking, great staff

there is a kitchen with plates, utensils, and glasses/mugs available

shower was full of mould, mildew and limescale and to top it off, i discovered a fermenting, old bar of soap on

kettle in room but was ok with nipping to the kitchen, which was only a couple of doors away to make a brew

we had dinner in the evening and breakfast the next morning and the food was all excellent

i required a later checkout time which wasn t an issue, they helped me get the wifi sorted in the room

great place, great staff, great food & great parking for bikers.

location is perfect for our visits and to have the option of the restaurant and bar with wonderful food is so

breakfast was lovely too

wifi signal and tv channels signal poor. no complaints otherwise.

can use some instructions for wifi access but the staff provided it.

good wifi and hot chocolate is amazing

on for around 20 mins and has no isolation switch for it either which is rather annoying and the wifi didn't

wifi sometimes gone down

had to clean the inside of the cupboard to put our clothes in as there was so much dust and my kids room smelt

me a while to figure out how to get onto the wifi

clean, comfortable, secure. complimentary biscuits. late check out.

we had a family emergency and we unexpectedly needed our 2 kids to stay with us even though we had only paid

plenty of tv channels to watch and the free wifi too

definitely recommend for all people especially with kids

room a bit dated and wifi hit and miss

wifi in the stable block rooms very poor to no reception

parking was easy, room great, my pup was very welcomed and able to join us for dinner and breakfast

room was a good size, lots of storage too, shower was good, bar and restaurant are lovely and the staff are very

we had a late lunch in the bar which was very nice and the staff who looked after us were very pleasant and

good old fashioned b&b . great breakfast.

stay friendly staff excellent breakfast location good next to train station local tourist spots not far from

all staff we're happy room small but very clean we had a.lovely stay breakfast was excellent w

very clean friendly staff good food and bar prices reasonable

for a superior room which is meant to be early check in and late check out

would have loved laundry facilities but that s me just grasping at straws. it s excellent

for the first two nights and again in the mornings, there was a large group of foreign kids staying on the same

the staff also allowed us for late check out

big room, free late check out and voucher for money off the bar

to ask for wifi code, tv didn't work, one ceiling light didn't work and the light over the mirror in the

staff great with kids

information given on check in ie breakfast, wifi, covid 19

contrary to information on booking, no wifi

bathroom every 2 minutes; the tv only worked on some channels - no bbc; the bathroom was dirty; wifi didn't work

location of the is perfect for families with kids specially who are planning to visit discovery museum or life

night stay for a football match with our two kids

breakfast can be better

excellent breakfast

a major problem but more of a suggestion: bar / restaurant area was a bit cold in evening - but i did not have

perhaps the spa was a bit noisy as the kids was playing in the pool

early check in was a bonus

throughout our stay from the moment we checked-in through to the breakfast service, staff at the pool reception

room service was so good

rooms large and clean, swimming pool and spa great, breakfast amazing and location couldn t be

gym & breakfast

menu for room service is limited to pizza and sandwiches

foods been great, cocktails on the evening were great, the hotel room was pristine with a mini bar too

lots of facilities (although we didn't use the gym, etc)

if you ask for early check in, you get an automated response saying they will try their best - they don t

wifi was perfect also

staff were lovely, great location, lovely breakfast and great late check out time

room has microwave. very nice coffee machine in lobby. good 24/7 room service menu

gym was small but equipment was workable but the tv x3 were not working but didn t spoil the

restaurant menu is simple but tasty, room service is a nice touch after a long day

the kids bed sofa bed and was made so couldn't even sit on that

2 staff on when we arrived were excellent lots of friendly banter , got in room early plus got us late check

first time i ve tried the gym however, and this was equally as pleasing

central location breakfast choice was good kids loved waffle's for breakfast

they have a great gym for workouts

good wifi

late check out was bonus and well received

the gym was very small

the view was phenomenal, the room service was spot on!

nice room, good location and it has a gym!

luckily, i'm not too sensitive with noise but my kids took a long time to go to sleep due to noise and hot

didn't expect a living room as well as spacious bedroom and room service was very efficient.

the wifi was strong but the registration process was long winded and

and helpful staff throughout breakfast and room service meal excellent beautiful decor and surroundings of the

spa facilities very good

it's an excellent hotel with a superb bar which is part of gino's restaurant

wifi and tv were poor quality. not clear how to access radio.

in normal rooms but can t complain because the coffee downstairs is fantastic and you can get room service

well equipped and laid out gym

also the free wifi is really straightforward to connect to, and it's fast

i didn't use the washing/drying or kitchen

we were told there was a shared kitchen but weren’t shown it, in fairness we didn’t need it and didn’t

off wall radiator didn't work desk extremely wobbly iron board had no cover just metal frame kitchen was dirty

kitchen to be more tidy

decent size room, good wifi, gym on site even though small

in staff, very unfriendly and not very helpful, we asked for an early check in when we were booking the rooms,

staff perfect ud83dudc4dud83dudc4c location has breakfast and ud83dudc4dud83dudc4c

good wifi; selection of teas etc

beds are very comfy, shower was so hot we were in a quiet room service was amazing , i said we were coming for

to countryside and greenery wonderful scenery and heritage and countryside on doorstep easy car parking excellent

parking at the back, a bar downstairs after 2

the bar downstairs but the silence upstairs

parking on site was a bonus

no bar or restaurant open when we stayed so had to drive to the nearest town to find food

wifi good staff very friendly and helpful

noisy guests letting their kids run around the corridors till 1am.

clean , toilets clean , use of a kitchen and warm room (heater if needed) tv good (smart tv), parking provided

let us check on at 930 very clean spacious staff friendly free parking

free parking and wifi

a hotel thats pet friendly

good that it was a late check out

good quality wifi even on 5th floor

lovely decor and beds are super comfy and the late check out was great.

fantastic value for money. clean rooms, great wifi, friendly staff and in the city centre.

wifi was down but that was no one s fault!

comfy, great location in the city center, the staff were very welcoming, great connection for wifi

the wifi code that you need to pay for only works on one device

having to pay for wifi

it s got the most important amenities like wifi, blow dryer and warm shower

wifi unreliable & situated only near trading estate so felt cut off

quite hot - turned heating as low as it would go and kept window open - maybe we were over the kitchen

good selection at breakfast. children were very impressed with the pancake maker. pet friendly.

i don't believe they gave my order to the kitchen the first time

generous breakfast, comfortable beds and helpful staff

the hotel offers room service, the room was very nice, the bed was comfortable

offered late check out for no extra charge

also early check in or late check out available for 15 pounds per hour, give me a

the bed was so comfortable. breakfast was tasty and the spa was luxurious

the early check in as standard - and the option to give them a call to see if even earlier is possible

the bar was very relaxing and the restaurant was soothing

parking right up in the castle

kicked off the wifi every 30 mins, if i'm in a meeting i have to log back in

rooms were very clean room service was amazing

knights restaurant and library bar very pricey for us .

cheap, great wifi, like minded guests, just an awesome place for the money

personally i like wifi charging available everywhere in hostel, very useful

clean hostel with a nice bar and pizza s are lovely

very good transportation nearby free laundry

access to basic things like a tv and wifi. plus my room was very spacious

special mention goes out to the bar staff, who were very polite, friendly and, in phoebe's case, quite gregarious

very friendly staff, and nice bar area to get a

tv radio and kettle, nice en suite, room quite big, wifi

walk from station (uphill), beautiful beer garden, lovely staff, good bar selection and prices, lovely clean

the dishes in the bar were really delicious

staff were lovely and friendly especially the bar staff they went above and beyond to help

nice modern rooms, comfy beds, good wifi.

no hot breakfast with room service

we loved the decor of the whole hotel. stylish rooms and relaxing bar area.

lovely food, small gym, nice staff and super comfy rooms

staff were wonderful. breakfast was amazing.

there was plenty of free parking and the breakfast was lovely- would definitely stay

great bar and restaurant on site

the breakfast was first class and the staff were so friendly and helpful on site parking was

good parking on site

got an early check in by chance

value for money and quick and good room service for food

bonus for us, was the hotel is pet friendly

room service ended at 10 pm

staff were lovely, the bar and food area was huge, with great tvs to watch football waiting for my taxi

and shower good hot water tv kettle window partly opens wifi breakfast plenty of hangers plus ironing board

all round the shower screen doors hardly opened and bathroom fan made a bad noise - also next to laundry cupboard

not always manned and that you couldn t pay for room service over the phone and had to go down to collect it

very clean and tidy , beds were very comfortable and room service was very good and all staff was very polite

room service provided blow heater

location, room was spacious, late check out

everything the staff, location and it was great to have a spa after a long day

slammed closed, hearing people drunk in the middle of the night, the people above us sounded like kids running

kitchen staff

so no problem with kitchen only the restaurant

lovely apartment. tastefully decorated throughout. clean and quiet. great parking.

thirdly when calling the phone number provided all calls bar one was ignored

staff all extremely busy serving at the bar and taking restaurant orders

very well equipped kitchen, well furnished sitting area, clean and comfortable bed, good bathroom

good parking provided

the bar & seating area were comfortable & so was the bedroom

why so many hotels fail to provide condiments (salt/pepper/vinegar/sauces) when ordering room service, i ordered

there is a good bar reasonably priced with offers on drinks on certain

wifi was pricey

great food. ordered room service and it was amazing.

my cousins had booked the same hotel that night, and george was absolutely brilliant, opening the bar for us

(for extra points: a bar with a selection of wines/whiskeys, and the morning papers

great room, large comfortable bed. early check in no problem.

the welcoming staff, the lovely english deco, the yummy breakfast to the cozy room

there was a good selection of cooked options for breakfast

person in the room above, who i think was taking their pet elephant for a sponsored walk around their room at

offered different restaurant however we travelled most of the day, just had room service

all the staff from the manager and reception to the bar tender and maids were so polite and

the courtyard has a hut with a fireplace and a blanket and that made me so happy

bar wonderful, we didnt have breakfast

the gym was closed due to covid

comfortable room, nice bar showing football, staff very friendly

ordered room service and the girl in the restaurant was so friendly

location good breakfast pleasant staff

very clean, good location and nice breakfast.

little bar, room was decent enough just very squeaky floors and bed, and noise of kids outside wasn’t the best

an early check in which was super helpful

could use a sponge to wash dishes with in the kitchen.

pleased to find a lovely sitting room and useful kitchen.

great location, very good wifi and great hot water