the kids had a great time and described the stay as a wonderful experience

clean, comfortable bed and bedding! very accommodating for very early check in.

brian, the owner, was very kind and generous with his time and allowed us to use the laundry facilities knowing

the bar and lounge area was great, with plenty of entertainment and a strong drinks selection

chef both for the evening meal and breakfast

didn't use bar area

not a hand and bath); parking was unavailable although street parking available for free nearby; breakfast was

the room was quiet and comfortable and the breakfast couldn't have been better

very well equipped kitchen, well furnished sitting area, clean and comfortable bed, good bathroom

the bar prices were quite expensive

good parking provided

accomodation was great, food was great, bar and beer garden were great and the hospitality team were awesome

easy parking

free parking

great value for a clean, comfortable, pet friendly and en suite room

although it only had a bar with no hot food it did have its own convenience store

pet friendly and a good atmosphere in the bar area

the bar downstairs but the silence upstairs

private entrance to the rooms so you don't need to walk through the bar another door from the rooms opens up

through the end of the bar with my case and ask and having to apologise to locals using the bar so that i could

bar menu was great and very reasonable

nice bar too

a lovely spot right in the centre on hexham, the bar downstairs is nice and the bars/restaurants around are also

going across the road for breakfast

nice bar with a good selection of drinks

no dedicated parking.

wifi didn t connect in our room, they had just changed supplier and was having a few issues, it

travelled with my pet dog, and despite having searched for 'pet friendly' hotels, i had forgotten to add that

overall we were very pleased with this hotel and are considering rebooking and bringing the kids to have a

friendly staff, nice well appointed room and a warm cozy atmosphere in the bar and dining areas

there is parking on site and the restaurant is very good and would highly recommend it

a river/garden view but unfortunately we had a view over carpark & main road & our room was tiny, wifi was not

the beer selection in the bar is good and the wolf ale is stronger than you may think

the bar served good draught beers and the menu was probably the best i have seen

nice atmosphere in bar and restaurant

also provided was a kettle and the dining area/ bar were superb and the village is

especially enjoyed the breakfast and how they catered for my gluten intolerance

parking isn't great

we had sunday lunch, evening meal and breakfast and all were excellent

tastefully decorated, nice roaring fires and good breakfast. bedroom facilities were excellent.

very pet friendly.saf

the need to order room service from the bar or reception, no way of doing it from the room.

there is ample parking around the hotel

gym and pool, dated and needs a refurb...as the sign on the door mentions its due to be done.

spa is currently being updated but this really isn't a negative, more of a positive that it's

i thought there was free wifi last time i stayed here. a shame that it's gone.

no room service.

room very comfortable and pet friendly

the wifi

room service was speedy and good quality

lots of onsite parking, hardly any noise from other guest walking past my

noisy guests letting their kids run around the corridors till 1am.

wifi good staff very friendly and helpful

noisy guests letting their kids run around the corridors till 1am.

staff and easy access to hotel by driving plus free parking

clean rooms friendly staff good value. great late check out time.

mostly the staffs attitude, amazing with the kids and really made it worth while

for example restaurant staff were always in the kitchen, and for some reason i had to ask for brown sauce every

wasn't told about all the add on's for parking and for having my pet although i book through booking

kids pizza didn’t have much taste either

parking was great too - we never struggled to find a space

ordered breakfast in the room whilst hubby went to gym

to bed there were no pillowcases provided and no towels available for the leisure club due to a laundry problem

bath robes for use also good size tv and sofa with coffee table and usb ports in the lamps also late check out

helpful staff and good room service.

free parking

also wifi not accessible from location of my room

we've spent night there enjoying alot comfortable room with free wifi and alot of facilities they have huge

they have free guest wifi

very helpful a large comfy family room so u don't have to be stuck in bedroom plenty of onsite parking and all

parking- large room - quiet very friendly staff

breakfast was excellent except for the coffee machines

hotel is lovely, the bar was stylish, loved that there was a kids entertainment space, the room was nice and

lovely staff on at breakfast and also in bar at night

friendly and helpful very clean comfortable room the fridge was a great addition in the heat ev chargers on

the wifi was ok in the downstairs lounge but too weak upstairs in my room

it has also supposedly got room service

the hotel staff, bar and pool table

good location for our event at exhibition park. good bar area. just what we needed and clean.

there is a bar with everything you could need

the wifi was good and the rooms were clean and spacious

and helpful staff free wifi free car park excellent value for money use of kitchen facilities & basic breakfast

the parking was great onsite

eaay check in, friendly staff, clean room and despite breakfast not beibg included there was a kitchen/lounge

shower was full of mould, mildew and limescale and to top it off, i discovered a fermenting, old bar of soap on

nice hotel, the room was well furnished, budget hotel, comfortable, clean, nice shower and good wifi connection

lack of wifi in certain areas

wifi was free and staff was available 24/7 to assist and help if you need anything

the wifi was slow. it was disconnecting again and again.

on for around 20 mins and has no isolation switch for it either which is rather annoying and the wifi didn't

was lovely and helpful we arrived at 3 30am staff helped us with bags up to room and also free room service to

parking easy. check in easy with good staff. good wifi quiet with comfortable bed

tv didn't work, flaky wifi. no in room heating contold

the wifi stops working as soon as you get in the room

wifi connection was great too

early check in and access to the pool

hotels fault but last time we stayed we couldn t relax in pool as there loads of noisy kids

adjacency to the a1 and to the northumberland golf club course.

hotel, good breakfast, and swimming pool and sauna with gym were all free for us and kids really had a great

what made this stay extra special was how beautifully pet-friendly it is

we had an evening meal which was very nice (good kids menu aswell) and the breakfast was excellent, plenty of

that the restaurant closes so early on a sunday, we were staying obviously and couldn t get room service either

wifi, very weak and reception in general very poor.

clean wifi good and quiet

very pet friendly and the food was excellent

super modern clean and comfortable hotel.nice pub/restaurant.great staff easy ample parking

service and a great hotel, good room, comfortable bed, excellent shower and wifi that was good enough to

wifi is of excellent strength & no dropout

room was small. no room service after 9pm

location great for our family party over the road at the golf club

had trouble connecting to wifi but i didn't really need it, otherwise i am sure the staff would have assisited

00 for me and 2 young kids one night ,very poor value for money ,won't ever return to be honest

i never expect breakfast to go. that was quite disappointing for my kids.

reception staff comfy bed very large, love it great view across the river and into hills good breakfast bag love

quiet and no kids running around got a room with window that opens

i go to the gym often, and the fitness centre at the hotel is quite sufficient for a short stay

gym, comfy bed, lovely bathroom. the hotel was clean and quiet.

is too tight walls to close to beds and the office desk to low for tall people and opposite of kitchen

the food in the restaurant could of been more to cater for kids

the location, cleanliness and room service options were excellent

and the hotel was clean and the bar reasonably priced

location, staff, clean, breakfast

staff helpful with early check in and late check out as we are ihg members

room given, blood on curtains, was rudely disturbed in my room 3 times by cleaner even tho i had late check out

clean, good breakfast, lovely staff, big rooms

for the first two nights and again in the mornings, there was a large group of foreign kids staying on the same

bar staff amazing

the staff also allowed us for late check out

room service great

for the first two nights and again in the mornings, there was a large group of foreign kids staying on the same

we were told there was a shared kitchen but weren’t shown it, in fairness we didn’t need it and didn’t

off wall radiator didn't work desk extremely wobbly iron board had no cover just metal frame kitchen was dirty

i didn't use the washing/drying or kitchen

kitchen to be more tidy

the room service robot is something my kids will remember forever

clean room, big shower. good air-conditioning and wifi. extra pillows available.

room service didn t change the bed sheets the 3 nights we stayed

there was no mini bar in the room so even for our own drinks we could not keep them cool.

lovely, clean, staff very friendly and helpful, room good size ,bed very comfy good location, had breakfast in

hotel staff great , coffee at breakfast not so great

wonderful lounge with fully equipped kitchen

ideal location, hotel staff were fabulous, breakfast was excellent

and it was super spacious, had very comfortable beds, really nice bathrooms with bathtubs, a good kitchen set

the bar area was beautiful, the room was lovely and the bed was very comfy

was very good to use the gym and spa facilities in with the booking today as we had a all round, productive

dietary restrictions, and very patient with our wild irish kids from reception, to restaurant to pool all staff

wifi connection could have been stronger

room service ended up being complimentary due to an alternative ingredient in late night sandwiches

rooms large and clean, swimming pool and spa great, breakfast amazing and location couldn t be

gym is sufficient, dumbbells go up to 20kg, with cable machine, medicine balls, foam roller, swiss

small complaint, but tv signal and wifi signal quite poor.

great use of the gym as well

they had same day laundry service

all good i never used the wifi . good breakfast , very polite staff excellent all round

about the property was brilliant we had time at the spa with the kids and was brilliant

bed and room were clean and comfy also the breakfast was brilliant and staff friendly and helpful and the fact

before stayed somewhere who provided free water, orange and choc bar from mini /ar, replaced daily

pool and spa area were great

not being able to use swimming/gym facilities due to covid restrictions

never been to newcastle so the lady behind the bar gave us really good recommendations of what to do in the

staff who were very friendly and polite, good wifi service and immaculately presented hotel

lovely bar and breakfast area

location and welcome,early check in

good wifi and tv

room service excellent service

station ( around 15 mins) - very friendly and cooperative staff - rooms are clean with fast free wifi

staff, reception & bar staff were so friendly, excellent service, good price & location, room clean & has

good wifi

the gym is a treat, too

bar 97 social ok too but music played too loud when their are no kids there

great location, friendly reception, perfect parking

kids at university and living in jesmond

gave us a room far away from everyone else because we had kids which was good.

basin had part hanging off hard but comfortable bed not a great kids choice on menu from spy

no bar on the premises but lots of the close by

used the laundry service (we had to clean some clothes, and there were no self service laundries nearby),

good wifi

wifi was really slow to use.

also visited the spa there which was excellent

restaurant which you can have for room service

pets welcome with open arms :) right next to river tyne with lovely views

also used the gym which was excellent too, had the whole place to ourselves

linens, no spoons of stirrers for tea & coffee making in the room, no mobile signal and woeful wifi

wifi: you must become a

cleanliness strong wifi good location friendly staff

laundry room has no venting

laundry , storage everything available, breakfast at cheaper price, if not included

personally i like wifi charging available everywhere in hostel, very useful

everything was great- staff, location, wifi, spacious room, and the bar/restaurant was fantastic

value for money, 24 hour desk, not noisy, helpful staff at desk, free wifi

having to pay for wifi

the wifi code that you need to pay for only works on one device

that you have to pay extra for wifi

had to pay for tv wifi

the little gym

hotel staff where so polite,friendly and helpful and my friend was so delighted that you's had a gym as she

helpful and supportive staff particularly so as my request for an early check in was supported

city , but transport was close (metro) and didn't take long to travel in nice breakfast choice ev

the food bar not being open till 1pm

also they had kids and you could hear

the cleanliness, the warm welcome, the room service, and great romantic room.

they left a card, some sweets and rose petals for us

my plans was to give my partner a nice relaxing diy spa break with having a couple weeks of hard work work and

amazing decor, super friendly restaurant and bar staff

me but i think this is due to my back surgery, when we arrived also i asked for mrs & mrs in rose petals on the

person in the room above, who i think was taking their pet elephant for a sponsored walk around their room at

the hotel has a very comfortable lounge and bar near reception, with a cosy fireplace and multiple seating

very weak wifi

availability of gluten free and vegetarian options on late room service menu.

beautiful views over looking the golf course

we had a great stay and staff very friendly in the restaurant, room was absolutely immaculate and spa was

fantastic one of the women went above and beyond for my daughter which was so lovely the pool and jacuzzi was

spa swimming pool shouldn t be full of small kids screaming and jumping in and throwing things around

ease of parking, plenty of room, gym facilities and pool are an excellent bonus

friendly and very attentive staff, great value for money, food in bar was amazing and well priced

we couldn't connect to the unsecured wifi

was small but adequate very warm and cozy ,the downstairs bar was welcoming, warm and friendly great staff

wifi

couldn't connect to wifi. tv was unwatchable.

parking directly outside

massive room. east check in and parking. it was very good value for money.

was happy to find the property was pet friendly

pet friendly but charged and extra 30 on arrival for having a pet

a very pet friendly hotel