wifi, in our room at least, was poor to non existent

we requested an early check in and had an email to confirm but when we arrived it was not on the booking

parking, check-in, room, restaurant, breakfast, check-out, all great

friendly staff, free parking and nice sized room at amazing price

room with grand decor, excellent bathroom, enjoyed a casual bar meal in the evening, food was very good

bar prices are good as well

the bar area and restaurant was modern and newly decorated

loved the room and bar area, the hotel was clean and we liked the decor

great staff, bar and restaurant provided excellent quality food and drinks. comfortable stay

food in the bar is very nice and responsible priced

hotel - amazing pool and spa area

the breakfast was included and was equally as wonderful as our room and the staff

ample parking and plenty of space to go for a wander and great scenery

very helpful check in staff. spa. plenty of parking on site.

ambience, decor, staff, gym, cafe bar cafe and restaurant

they had ev chargers - yay - but...

staff were really helpful and accommodating throughout especially for the kids.

great bar and restaurant

) our dog was welcome anywhere except the restaurant so we had our meals in the bar area where there are plenty of tables to choose from

service in the bar was a little slow in the evening despite not being very busy but food was very tasty and fresh

very accommodating in the bar in the evening

we needed a beer bottle opener and neither of us had brought one so they collected one from the bar for us to use

was very good, staff were friendly, rooms were quirky, bar and dining areas cosy but interesting

exceptionally clean with a fab breakfast.

excellent, room clean, comfortable, bar and dining areas spacious

drinks pricey bar shut at 11pm

the parking was a bit cramped

friendly staff nice decor offered room service great heating

cellent black out blinds) and great value

location for us and ev charging

location with parking

pleased with everything just feel like the kitchen could be better equipped with things like sharp knives for

the separate bedroom in the family room, kids loved having their own room and tv

wifi in my room very difficult, but it could have been me!

convenient location, cheap, breakfast offered, apattment facilities for young kids

cannot comment on the bar or restaurant as i did not use them

hotel bar with friendly and helpful staff

excellant staff, good breakfast, great coffee, happy days

from the friendly staff to the room and to the breakfast

not enough staff at a busy time in the bar took us 40 mins to order a drink in peek time

the food, we wanted an early night so got room service for dinner and food was bland

excellent staff, very comfortable. nice bar and restaurant.

the hotel bar is also a locals bar - very busy, extremely friendly and with a good selection of locals beers

room service was a nice touch

was excellent wiv us i dint get her name bt she was really help ful when we checked in she sorted room service out for us an late check out very bubbly girl always had a smile on her face would

i told the acting manager who told me it was meant for kids

also sadly few peaces of gym equipment were out of

didn't use the gym, but saw the sign that there was one - will bring my kit the next time i am here

the location and car parking was good, it was good that there was a bar and gym on site

was a coach staying and we went down for breakfast 1 morning and there was no bacon or sausage but staff soon sorted it otherwise everything

kids running around corridors at 11pm

kids running around corridors at 11pm

the room service and staff

beautiful setting, lovely staff. the spa facilities are nice.

size comfortable family room good ev charging lovely setting with great drive way, kids felt like they were visiting a castle

excellent breakfast, comfy rooms and very friendly staff

breakfast was probably one of the best i’ve had in a hotel/bed and breakfast/pub with rooms

not much seating in the bar side.

breakfast was exceptional

room was very clean and warm, our evening meal was fantastic and the breakfast was very nice,all the staff were wearing mask we felt very safe during these strange

eryone did anyway), not sure if it s a liability thing or because of the kids in the pool

spa facilities are

kids are only allowed in pool at very specific times mattress was basic and old, not comfortable

beautiful hotel. breakfast was fantastic all hot n fresh.

the man serving in the bar was attentive and polite , even when my young nephew was acting up

gym and pool facilities good and theres free on site parking

staff were welcoming and early check in late check out.

very clean and welcoming. loved the pool and bar

the pool and spa was brilliant very clean and therapeutic

staff were welcoming and early check in late check out.

rooms have been updated to great standard. kerry on the bar was a great ambassador for hotel.

gym is well equipped and modern, working area in lobby with cafe was useful with very friendly

was no spa available, the pool was closed down however this was not stated anywhere when booking

leisure centre was really good nice pool and gym

nice clean pool area, good gym

nice and warm. room service food was lovely

we also waited over an hour for room service and

room was big, spotless with plenty of storage space

had to go to front desk for room service as phone in room not working

good for gym and food

the girls behind the bar did everything they could to make our stay as enjoyable and comfortable as they could, i cannot

hotel rooms were spotless, the restaurant and bar was clean and the food was fantastic

were staying there as we was going to a wedding had food and drink in the bar before we left amazing food, the staff were so helpful when we needed to check in early both

good value meal deal in the bar area

the location of the stay was just perfect, live music in the bar area downstairs was brilliant

spa can be busy at times.

thought it would have been better if there were instructions on how to use room service and the coffee

lack of choice for room service menu and only cold sandwiches available in the evening

great facilities including spa / gym and a nice bar area

the comfortable room, the exceptional spa facilities, the friendly staff, the restaurant food, the relaxed bar & the parking facilities

bar staff were extremely accommodating and helpful

rooms are very clean and well equipped, gym is small but has all you need.

room service was great

a wizard, which was a pleasant surprise as the young lady the first night did nada despite the bar being empty, and the tables uncleared

ordering room service wasn t allowed until paid over phone

bar did not have bitter/real ale

change their brand of sausages will be excellent mostly the chap at breakfast and the lady at the bar (i think the owner) were superb and obviously care that the business does well possibly not the

and polite staff, very comfortable bed, fabulous facilities and great value for money breakfast

easy to get to lovely pub and hotel rooms spacious and clean, lovely breakfast and helpful staff

friendly staff very welcoming great location onsite bar and restaurant

evening meal and breakfast excellent. bar drinks good selection.

if i have to comment negatively i'd say net in the lodge kitchen needs freshening or changing ..

parking

were so helpful, sorry didn't get their names but in particular the receptionist, the bar man the waitress at dinner & waitress at breakfast, nothing was too much trouble

and was great room service 10/10 through & through

very clean and comfortable with a lovely bar area and a restaurant too with a beer garden too

bar staff very genial

we were able to park our car right beside our room

of the staff were amazing, from checking in to the bar and restaurant staff they really went over and above to make our stay perfect rooms were lovely

the staff were fantastic from the warm welcome received when we first arrived to the knowledgable bar man at the end of the evening

excellent service, spa and massage , food and room - faultless

our room had no signal, it s a family friendly hotel but it didn t really feel that way, no kids menu in the

hotel grounds are very well kept

friendly and helpful staff beautiful grounds and location gym swimming pool bar restaurant everything you can ask for

super pool and grounds

hotel, great meal, nice little gym & pool facilities

service was impeccable, specifically alex at the poolside bar and john at breakfast

the spa garden

raid i didn't catch his name) and the red-haired lady at breakfast

and had intermittent wifi at times which is not really good enough in a nice hotel

the single beds were very comfortable and the large screen tv is easy to operate and wifi connection to the hotel system is very good

the bed was very comfy and breakfast good

room facilities: wifi, tea/coffee, television

spa and pool was perfect way to relax after a long day before

the breakfast wasn t the best but it did not ruin our stay

parking for the disabled was well distributed and amble but was some way from the entrance - there

everything! staff , room , bar , overall just brilliant !

plenty of parking spaces located in the grounds

hotel in great position for local transport,so we do not have the hassle of city parking

location and amenities, parking excellent, comfortable room with fantastic shower and great

lovely cooked breakfast

fine for one night just to sleep, good price and free wifi was handy with the

rong) wifi and easy parking

i was asked if i would like to order breakfast, i did and received a discount for early booking

cheap, free

would love to return with the kids & maybe do the segways & hire some bikes

x2 18 golf golf courses, the

there is plenty of parking on-site

rooms where spacious relaxed atmosphere and lots to do for the kids

rooms where spacious relaxed atmosphere and lots to do for the kids

there was a lovely young lady behind the bar and an older lady both of whom were extremely kind to me at a difficult time for me, thank you

bar and restaurant - the food was exceptional, locally sourced and tasty

lovely bar and restaurant, breakfast was lovely

were informed that the coffee machine would be available in the bar from 11:00

i liked the hospitality and the interior decor of the lounge bar and function room.

the swimming pool was clean

stayed one night - all our needs were met - very comfortable- the bar area good and enjoyed the swimming pool

wifi was very good

room service was only available from 5-11pm

the breakfast was delicious

the staff were really helpful and friendly. breakfast was good. free parking

early check in was a real bonus and meant our day in chester was a full one

thing absolutely brilliant place and comfortable breakfast spot on staff very friendly and

was a shame the bar wasn't open to relax in (refurbished going on i believe) but drinks were available when

the breakfast was lovely as well as the staff who served it

spotless room, exceptional breakfast, super friendly staff at all times, highly recommended

breakfast superb along with location

although we did not have dinner the bar/restaurant had a great atmosphere when we arrived, breakfast was delicious and the room was super clean and tidy and the interior was very nice, the

the room was beautiful, very clean and had everything we needed and the breakfast was really nice

delicious breakfast

breakfast was very nice and room service

no gym facilities open, but this was because of covid.

we also qualified for a free drink from the bar as we didn't need our room service an one day

room service was slow and never turned up once for water and ive to the room .

i loved the fact of how spacious our room was, the kids had space to be kids and werent cramped

everything was great about this hotel pool gym room location food all very good

front of the hotel, walking distance to almost every thing , great spa,sauna,steam room, gym and pool

hotel was ideally placed, great facilities from bar and restaurant to swimming pool and spa

spa was a lovely addition to stay

the kids enjoyed the crossant

free wifi throughout

the bar downstairs was a lovely place to relax and the location was perfect for us

the bar was closed when we arrived back at 10pm for a night cap

there was no menu for room service.

enough beds for sleeping ud83dude34, chairs and table in the room was very nice, great wifi, bathrobes were a nice touch fitted perfectly, iron and hair dryer worked great

room service food was first

cold meat and cheese on the breakfast menu should be part of the continental selection

i had a slight issue with the wifi connection.

the staff were super friendly when you rang reception on the phone for late check out, or if you requested room service

hotel feels very special and elegant, enjoyed the stay and the free room service was

late check out option is great especial for us as we had been on a works wine tasting event and

secret green was amazing, staff was friendly with kids

staff impeccable, from checkin/out to the bar staff

was there for my birthday, complimentary drinks and a late check out

top floor room had slanted ceiling so only ideal for short kids not adults

exceeded our expectations the view was amazing also the staff on the desk at check in and in the bar where lovely polite and helpful

room service was totally hassle free & easy

decor, loads of space, comfy, self catering, two en suite bedrooms, laundry room, free parking, great location

the staff were all great, lovely bar area and the secret garden is fab

fab apartment huge! great facilities and perfect for kids. bonus having netflix

totally recommend the three adults luxury en-suite rooms

great location early check in great pub lovely big breakfast friendly staff great shower

bar service was first class all through our stay and great prices too

one staff on when we came to check in, they were serving in the bar as well, very busy as open mic had started same time as checking

i asked if there was a laundry nearby where we could wash our dirty laundry

we loved the room and the bar the food is awesome and we highly recommend anyone to stay with them

staff were friendly and helpful had early check in which was a bonus

fabulous bedroom location to town lovely bar great breakfast

we liked how close it was to the centre of chester. the bar had a nice atmosphere.

no noise from the bar downstairs

very welcoming staff. upgrade to a beautiful suite. nice bar area. lovely breakfast.

restaurant and bar had plenty to choose from

i can think of other than better wifi, for some reason it was really slow which made working difficult

a 10 fee to extend check out by an hour. no salt and pepper on the room service tray.

awful wifi and phone reception. this need to be addressed.

very good stay, early check in provided without any problem

the room was lovely & room service standard was excellent

had lunch in the hotel's restaurant and have enjoyed our food, however meal ordered from the kids menu for lunch was not great (chicken too overcooked and impossible to eat for a young

a bit unnerved by people using their phones in the pool area, especially when travelling with kids, i d be concerned of unsolicited photos being taken

very small, kids swimming pool with a steam room and sauna off the side

the bar staff were fabulous

evening meals are excellent and room service is very quick