service, cleanliness, bar and restaurant

the town has plenty of public spaces, many play grounds for kids, rich in dining spots

mini bar was not mentioned in room facilities but we as a family we need it so i recommend it

didn’t eat here but meet friends later at the bar for a drink and that was very good (nice white wine) access to wi-fi really easy and

because my kids loved the place

there's a nice bar right across the hotel, in the park

room was spacious and perfect, and as requested bed was really comfortable breakfast was awesome with lots of options and respecting covid-19 prevention

the bar hours were a little short and out of 5 nights only able to visit once.

the wifi you have to ask them to connect, and at 5 am the day of checkout it was already down

wifi reception in my room 210 was very poor and erratic

smells sometimes of drainpipe / humidity breakfast s hot dishes lukewarm gym is not very comfortable

all room in the

facilities are basic - small gym, no pool, tv channels basic and no english channels

the gym looks like it isn t well maintained; some of the equipment is too old and malfunctions

the gym is missing a lot of weights

couldn t fault the place - friendly staff, clean and comfortable, and ample underground parking (for free) (+)amazing , rooms , the stuff , quite and peaceful and free parking (+) - the parking lot is huge (+) free parking a bonus (+) everyone was exceptionally friendly, and the parking was simply fantastic right in the middle of the city center (+)easy access, free parking and friendly staff (+) nice and welcoming staff breakfast was rather good, with eggs, fruits, coffee and so on free parking excellent view (+) we left our car in their private parking, which is securely closed at night, and relied on public transportation (+)the room is wonderful, big and comfortable! and there is big parking underground!

room service food not so great. cooked breakfast could be better as well.

a lady named victoria who delivered our room service was fabulous, very polite and friendly

no restaurant, room service or bar facility after breakfast, not really good enough for a four star hotel

sunset and relaxing time by the pool

you get there - aal cachucho has a beautiful garden with plenty of parking

plentiful parking

it is a detail but the swimming pool could use a bit of an update.

the pool is great and the staff are very friendly

staff is very good and the gym is always a plus after a long day

no bar of soap in the bathroom, but just a mini shower

kitchen cutlery should include scissors

lovely helpful staff, great facilities and access to the student lounge, bar and cafe for refreshments and meals

breakfast is shared with students, thus is quite basic.

needless to say, i went to a local bar the following night for some tapas and a few beers

easy arrival and entry to garage parking, nice quiet neighbourhood with a handy bar nearby.

very comfortable room service very good

good bar for snacks, food, drinks

on arrival we found the bar does not serve draft beer only wine and spirits and the cafe was closed being a sunday so

rooms, super clean, modern facilities, sound-proof rooms, vending machines in the premises, free parking, next to the highway

fairly good value for money, stable wi-fi connection, large room and no problems with parking.

free parking and car charge points near the cafeteria

good value for the money, fair for a one night stay in business travel, with free parking.

beds and showers were excellent. parking was super easy and available for free.

restaurant and breakfast bar were accessed via a crazy paved path through a garden, very pleasant but not so convenient if

the seperate restaurant bar building was excellent

clean, decent sized room. bar and restaurant good.

breakfast was held in the bar with plenty to chose from, very good value at just 5€

would have liked some tapas choices in the bar but as it was good friday none on offer.

but we were definitely surprised by the incredible breakfast

clean, simple yet elegant, 5 min walk from metro station, near airport, good wifi

breakfast pricey

intermittent wifi connection inside the room, couldn't connect laptop or ipad.

everything you need including a very nice breakfast

the staff were exceptional, my lunch in the restaurant superb and the free shuttle to the airport is such a comfort

the rooftop pool and gym were nice to use

breakfast could have bigger variety, but it's enough - you can live with it

good breakfast, some of the things very tasty

is a great size comfortable bed really helpful staff hotel shuttle to/from airport and local businesses a huge bonus evening meals very tasty

staff, clean, breakfast

parking, super comfortable beds, good breakfast, friendly and helpful staff

screaming kids in room above us for 2 nights. sounded like they were unsupervised

the staff were extremely helpful and friendly, the breakfast was better than i expected

we had to eat a snack in the bar which was good and the wine inexpensive

really liked my room, bed very pleasant, bathroom nice & clean, fast wifi & the breakfast was the best part ud83dude01ud83dude01ud83dude01, no complaints from me, amazing place to

they did offer a small bar with local beers, which was nice after a long flight

like everything in this hotel the service are great the breakfast the comfortable beds nice toiletries of

bar stock was lacking

the breakfast was good with a huge selections of croissant and donut and pie

th extra payment) than use the automatic machine in breakfast room

what you want very good breakfast and the restaurant was never crowded helpfull staf free gated parking minibar and beverages and snacks always availiable in the

great value for money and mini bar with a reasonable price a beer

the driver of the shuttle to the airport was very nice and helpful to a single mom with 2 young kids who traveled with us

and i really wish they had 24/7 room service

unfortunately stayed at room 101, right next to reception and bar and is definatelly a room not to stay again, very noisy at night with other guest arriving and

wine at the bar was a but pricey for spain, and i wish they had a shuttle service to the airport

it was nice to have a drink at the bar in the lobby too

breakfast was really good and more than enough choice

toiletries and breakfast

very clean and spacious rooms. warm greeting and late check out possibility

gym is small, however it still meets your basic needs

the gym

gym awful. shower needed maintenance. no laundry service on weekends

fast internet, comfortable bed and nice room size (with a spacious desk), free parking and gym

and the wifi didn t work in the rooms

no information once you were in the room like cost of things in mini bar, if room service was available or how to contact reception

the breakfast is excellent

breakfast buffet really good, lots of choice

the property was quite out the way the rooftop terrace was unreachable wifi was poor

everything was fine, breakfast doesn’t have huge variations but few and very good products .

the reception was very good. the room was always clean. breakfast was excellent.

sauna looks great but not working and in the same space as the gym, the shower in the middle of the gym, does not make sense and the gym itself very

great breakfast! comfortable bed and stay as very quiet. excellent facilities and very clean.

room size is small, breakfast is average. very small gym, no swimming pool.

gym facilities not accessible.

helpful staff, amazing breakfast and quick room service.

service and no wifi

restaurant closed on sunday and no room service contrary to the description.

om 223) it was completely loose

has a pool and gym

we also were lucky to get an early check in since we had an early morning flight

nicely designed hotel, cute rooms vintage style (mini bar a smeg) and with lots of comfort, computer games for the children, good quality breakfast, free

the breakfast was really good

the rooms, the gym, the staff.. everything

nice hotel in good location for us. free ev charging!

parking is spacious and enough room for a good wide car and low sports car, also ev charging for tesla only but ionity is nearby

pool, short walk to the bus stop

it is a good hotel with gym, good services and clean

room service menu

nice, modern, clean hotel with bar in lobby. underground parking.

bar service inside the hotel, they said it s working just during weekdays, not weekends

free wifi was truly terrible

rooms were very clean and comfortable, the bar and the food were very nice, the staff were very kind and helpful

told me the sauna was not working

e sole reason i was staying far from downtown), and that the gym

room service was available and room had a mini bar also

all the staff especially at the bar

best breakfast in town so far

breakfast was fine, good coffee

everything, lovely room and pool area.

spa and gym have been closed for a long time

room are spatious enough to double as an apartment and the staff are extremely helpful

my son used the gym which was good

flexible room service, tiny teapots, not enough bins in the room or english tv, no breakfast before 8am

service food was poor value for money and there was no price guide for the mini bar in our

bad gym, works only by 10pm

no room service and pool wasn t available

place, swimming pool seems fantastic even though we could not use it

room service is awful

the ev charger is in the garage but they won't help you if there is any issue as the service should is

having drinks at the beautiful bar was the best way to start the evening

free parking on the street - close to metro station - 24h gym - clean, confortable room - super welcoming

room service

izza, soup,pasta)

wifi signal is soo poor in part of the room.

we opted for breakfast at time of booking which was discounted, buffet style but with huge variety of choice

the wifi. it doesn t work in the bed room. it he signal is too weak.

from the room you get a glimpse of the golf course

most of the facilities were closed as the restaurant and the bar and this must be advise when you book

big rooms. laundry service was excellent.

was closed for the summer, bar also was closed, so we couldn t get anything inside of the

not possible to get a coffee until 11 when the bar opens

gym was nice and clean

clean and very nice, efficient and helpful staff in reception and bar and at breakfast

a 4-star hotel one expects a bit more extra facilities such as gymnasium, sauna, swimming pool or spa of good quality

stay in room 108 unless you like being kept awake - right next to the bar and restaurant

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

adjoining rooms for the kids as well

that in that night of maintenance work and also requested an extra bed for the kids and sati only late at 2 pm the reception staff was very bad and treated badlynot that in that

the staff are amazingly helpful and the room service is impeccable

i loved the hotel and next time i will come with my kids for sure.

that in that night of maintenance work and also requested an extra bed for the kids and sati only late at 2 pm the reception staff was very bad and treated

the room service 24h, the staff, the attention to detail...

peaceful, nice pool, close to mountains and town. good parking - free!

pool was closed, but we didn’t ask if it can be opened ether so it doesn’t really count

the pool was lovely and spacious around for relaxing

in the summer there is an outdoor pool

only disappointment was that the pool wasn’t quite open yet because it was early may

the wifi could be a little tricky and often required some connecting/disconnecting in order for it to

wifi was not good. didn t work most of the time.

lobby, simple and comfortable. everything clean and new. good wifi. coffee and tea were free.

helpful staff, clean and good wifi

decent rooms and wifi

gym had very limited equipment

thirdly - and the big one for parents with a young kids on a stopover night before travelling - it is not possible for kids to have a swim in the pool

for a coffee and was told the bar was closed at 5 o'clock i had to go down to the cafe down the road

in the restaurant does not begin until 8pm (culturally appropriate but inconvenient for us with kids- if you eat earlier know you’ll need other arrangements

pool bar could do with updating but that's being a bit picky..

bed, spotlessly clean, polite staff ready to help, delicious meals in the restaurant, indoor parking, quiet location near the center of the city by car

wifi was ok. quiet mostly

we missed it we took a pack up breakfast one of the days but it s not the same restaurant and bar closed saturday & sunday evening we didn t know this and we re not very happy nearest

there is a parking, good access to the supermarkets and malls

ol was still closed), great staff, huge free parking lot

staff in the restaurant and bar were exceptionally friendly helpful and made me feel safe

the hotel provide late check out for a nominal fee

city for my early morning arrival from usa to madrid before connecting to another city in the late afternoon

there is a bar there and a burger king at the train station, but not much else

everything went well staff was helpfull for my kids

the variety of food for the 24 hour room service wasn t much at all

very good gym

triple room was spacious, our kid s bed was set up beautifully, with a little towel and kids shampoo, lotion, etc

the pool area didn't seem very welcoming to kids, it is only small and not very wide so didn't feel comfortable my son jumping around in the

room service kept our room nice snd tidy

i would love to have a coffee machine at the property and the gym open earlier than 9am.

easy check in, friendly staff, good internet, good gym, clean.

late check out

gym closed

gym needs to be reserved in advance in order to use

outdoor swimming pool is clean and big enough to swim in it

fantastic swimming pool

good value for money. quiet. clean. has a pool which is not too busy. seemed kids friendly.

pool was too small for all the guests, and the timetable for the pool was quite late in my opinion,

in smart gardens with pool

the gym has everything you need for training

spacious room, comfy beds, well equipped bathroom . spacious gym.

no menu for room service options or breakfast options explained in room

confortable bed .and nice room service.

she first asked to the room service to spray a chemical

not many vegetarian options for room service

the swimming pool, sun deck, rooftop bar, and restaurant are all really really nice

room service for ice

great airport shuttle

we lost 2 hours with 3 kids to find the right bus and then was to late, we had to take another bus

the bar was closed when i arrived at 11 pm so i had to walk 15 minutes in order to find some food and

cleaners are perfect good snacks and food in restaurant miguel angel, experienced maitre and barman good prices at bar 24 hours front desk fast solutions to problems air conditioning at

great location for transiting through madrid. bonus having bar on site and outside sitting space

most things were good. location. staff. airport shuttle service, room.

a shuttle n bus is also available between the airport and the hotel

airport shuttle bus seduces also provided making transport cheap and easier

the pool was also freezing cold, making it unbearable to swim

i was also impressed by the laundry service via wewash app

location, excellent wifi, supermarket round the corner, popular madrid nightclub opposite

wifi in room, good location, supermarket round the corner, opposite popular madrid nightclub

the bellman stood and watched as me and my 3 kids unloaded and carried our own luggage into the hotel

staff brilliant with children and have a young kids club very nice, spacious room amazing bathroom and show great bar and restaurant good

24 hours room service food was horrible and very limited options and no vegetarian option only una sopa or

a lovely restaurant bar beside hotel (castizo)

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant, though within 15-20 minutes walk there are some

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

wifi was excruciatingly slow

the front desk and restaurant staff were all helpful and a pleasure to deal with, and the bar was a very civilised place to relax after being in transit for 30 hours

the bar area has ~4 areas off it for relaxing with friends or having a drink

you don’t have to pay for the breakfast of the kids.

service by the bar attendant julio was exceptional, he demonstrated genuine interest to serve us and he went

the restaurant and the bar are perfect at night time

the bar was never busy as the prices were very expensive for this location.

bar in the back of the place

the pool was very pleasant and it was a great experience to explore the communal areas

the pool can get quite crowded at opening hours, closing hours is sometimes better.

the rooms we so convenient and cosy! the pool was absolutely gorgeous for watching the sun set

the pool facilities coud have been cleaner / better.

pool available

could not get connected using the wifi.

internet wifi connection.

perfect for working remotely; big desk, great light and powerful wifi connection

swimming pool. free water, tea and coffee in the room

breakfast was excellent, with many options

excellent location, great check in and check out. very helpfull staff. great breakfast.

reservation did not include breakfast

wifi at this hotel sucks !!!

poor breakfast

room service never took too long

excelent wifi

the free wifi was excellent

breakfast friendly staff, helpful with kids good wifi connection close to metro station

breakfast friendly staff, helpful with kids good wifi connection close to metro station

very friendly helpful staff, great price, good wifi.

the perfect room, the excellent breakfast, with several options

clients have to pay for sauna and gym facilities

the bed was so comfortable huge bathroom amazing gym the breakfast choice

they also have an unbelievable gym so make sure you check it out

also i specifically chose this hotel for the pool spa features but no one told me it would be closed for maintenance during my stay

no gym

except for a small gym, there is nothing great to do inside the hotel.

good business hotel, with excellent quality of bed, good breakfast, and a nice gym.

gym hall îs very small

gym was to small

speed of wifi

all. room. service. breakfast. cleanliness. quiet comfortable room.

but manageble, limited options of restaurants around hotel, no gym

plunge pool was not open

and large rooms, very clean and comfortable, good wifi, good value, decent location in madrid

wifi had some downtime

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service, and most importantly taking

high-speed wifi. close to city center.

aircon wifi parking lovely leafy location clean towels and

they could build a gym. breakfast is expensive when compared to the options in the area

room service restaurant s menu has limited choices of food- a hot water boiler and tea supply

the room was just right, good wifi, very clean, friendly

wifi unstable. needed to log in continuously

roos are small and it has no gym

the laundry service was great

no morning room service

the amount from my visa and didn t return it they told me that they will not deduct amount for room service because the staff was very aggressive with me but they deducted it from my visa no

we tried calling room service about six times during the weekend, but no reply

pleasant staff able to accommodate my early check in request.

nice pool and rooftop bar in

the wifi in the room work very slowly

also kids on the rooftop is a massive vibe killer

really not for family with kids

pool was closed despite hot weather. room service staff slow at bringing a sewing kit.

there was a gym

every bottle you want to drink same for coffee there used to be complementary coffee before the gym is poor not suitable for clostrophobic

breakfast and accommodations

lack of gym, spa etc

i used and liked the little gymn in the basement

didn t have the toilet brush and maybe some small gym or swimming pool would be

1. the fact that it had a gym. 2. small restaurant with very good and reasonably priced food.

of little milk cartons for tea and coffee and told us we could get a little jug of milk from the bar but we would be charged

clean and large room. small gym.

room wasn't clean and wifi was damn slow. the gym was like a small room with two bycicles.

service at the bar was excellent and the bed was very comfortable.

considering that there is major construction going on, and there's no bar or restaurant, we couldn't even get a drink or food

no tea/coffee available in room, & a fridge

think it would have been nice to be able to access the hotel bar during the afternoon even for a cup of tea or coffee

i liked the coffee bar and restaurant

no room service or breakfast service was available

the staff - from the room cleaners , the counter staff , the breakfast staff and the bar staff were exceptionally polite , friendly and helpful

it was indicated that the frigo bar was for free until the check out

also, very confortable for travelling with kids and the breakfast superb

during the night that i heard kids upstream.

big room for me and 3 kids

location is good if you choose tu run or play golf, both just behind the corner

i will definitely return in the future, maybe in the summer it's even better because the public pool looked so nice, but it was too cold during my stay

from a long flight and my next flight was 12hrs wait, so i decided to book a room for me and my kids to have some proper rest

outside pool could be slippery

room which is then cold it s says you can have breakfast in room which i thought you could have room

they didnt have eggs available for breakfast

clean, nice staff and good breakfast

it has a small but very well equipped fitness room

great location for shopping and costco trips. nice facilities. clean. good breakfast.

breakfast, bed, free parking