coffee isn't self service so have to get the bar man to make each time

although the location was a bit isolated it didnt matter as the on-site bar and restaurant was perfect and staff very friendly and helpful - fpod was excellent

the seperate restaurant bar building was excellent

breakfast was held in the bar with plenty to chose from, very good value at just 5€

restaurant and breakfast bar were accessed via a crazy paved path through a garden, very pleasant but not so convenient if

facilities are also great, heated swimming pool

sunset and relaxing time by the pool

it is a detail but the swimming pool could use a bit of an update.

the rooms were comfortable, clean and well equipped and the wifi worked perfectly

the pool, the surrounding area, the views, the food, the decor, the restaurant, the bedroom

needless to say, i went to a local bar the following night for some tapas and a few beers

were no tea or coffee making facilities in the room and there was no room service the day we were there

very comfortable room service very good

bar did not open until 20

easy arrival and entry to garage parking, nice quiet neighbourhood with a handy bar nearby.

expensive, poor a/c, non exsistance free wifi!

the breakfast was beautiful but the price was a little steep

but we were definitely surprised by the incredible breakfast

breakfast is excellent

clean, simple yet elegant, 5 min walk from metro station, near airport, good wifi

breakfast was really good and more than enough choice

clean room, excellent breakfast, wonderful service and good connection to the city via metro

the breakfast is not good

reception and bar service as they use the same personnel

no mini bar or fridge in the room ,very important !!!!!!!!!!!!!!!!!!!!!!

there's a nice bar right across the hotel, in the park

wifi reception in my room 210 was very poor and erratic

breakfast, very good coffee, friendly and helpful staff, very clean, warm atmosphere,quiet area of

clean rooms, great location across a park with amazing playgrounds for the kids, free street parking available all the

reception staff were excellent. bar and restaurant staff less so

service, cleanliness, bar and restaurant

the town has plenty of public spaces, many play grounds for kids, rich in dining spots

mini bar was not mentioned in room facilities but we as a family we need it so i recommend it

didn’t eat here but meet friends later at the bar for a drink and that was very good (nice white wine) access to wi-fi really easy and

because my kids loved the place

facilities are basic - small gym, no pool, tv channels basic and no english channels

the gym looks like it isn t well maintained; some of the equipment is too old and malfunctions

smells sometimes of drainpipe / humidity breakfast s hot dishes lukewarm gym is not very comfortable

room service etc

very small gym.

room service food not so great. cooked breakfast could be better as well.

a lady named victoria who delivered our room service was fabulous, very polite and friendly

couldn t fault the place - friendly staff, clean and comfortable, and ample underground parking (for free) (+)amazing , rooms , the stuff , quite and peaceful and free parking (+) - the parking lot is huge (+) free parking a bonus (+) everyone was exceptionally friendly, and the parking was simply fantastic right in the middle of the city center (+)easy access, free parking and friendly staff (+) nice and welcoming staff breakfast was rather good, with eggs, fruits, coffee and so on free parking excellent view (+) we left our car in their private parking, which is securely closed at night, and relied on public transportation (+)the room is wonderful, big and comfortable! and there is big parking underground!

no restaurant, room service or bar facility after breakfast, not really good enough for a four star hotel

nice hotel in good location for us. free ev charging!

parking is spacious and enough room for a good wide car and low sports car, also ev charging for tesla only but ionity is nearby

parking is available above ground so ideal for our van we also think the hotel is good value and we

breakfast was

the wifi connection was a bit unstable at the beginning but the problem was solved in the end.

great value for money. great quality and location. free parking on premises was awesome

breakfast was nice and the room service was very efficient room was very clean

the breakfast was good the location is ok the room was good the staff where good

nicely designed hotel, cute rooms vintage style (mini bar a smeg) and with lots of comfort, computer games for the children, good quality breakfast, free

gym

the pool was a lovely bonus on such a hot day. breakfast was good and the bed was super comfy

it is spotless, offers a good selection for breakfast and the pool is a bonus in summer

wifi was not perfect

gym closed and not f&b at all.

helpful staff, amazing breakfast and quick room service.

no real gym.

the shower did not keep the temperature constant and it was always too hot as room service insisted on turning on the heating despite a note asking them not to

loved the shuttle bus to the airport and having the pool facilities

+ nice and clean room + nice staff + good room service

the rooftop pool and gym were nice to use

swimming pool, gym

my husband and son had breakfast and a couple of meals and said the food was nice

gym was not a gym at all, one trendmill which was occupied all the time (not surprisingly given the

gym is a bit cheap and dated

gym awful. shower needed maintenance. no laundry service on weekends

very clean and spacious rooms. warm greeting and late check out possibility

i couldn’t have a late check out

complimentary buffet breakfast

with the pandemic no bar no restaurant and hotel is not in a convenient spot for bars and

the elevator need a good maintenance and breakfast more stock

miss a mini refrigerator in the room no bar no service room to be situated in a industrial

bar stock was lacking

the staff very helpful the room and play machine free fir kids too

good location, good food for dinner and breakfast, excellent service from all the staff.

great little bar and food

staff, clean, breakfast

no surprises, good value for money. kids enjoyed the stay.

gym

there was a kitchen with all the equipment for cooking; however, i did not use the kitchen as the canteen in

breakfast was excellent so much to choose from and tasty

kitchen cutlery should include scissors

complete kitchen

fairly good value for money, stable wi-fi connection, large room and no problems with parking.

large tv, bedroom heating, comfortable and large beds. free car parking.

free parking and car charge points near the cafeteria

quiet area and free parking

rooms, super clean, modern facilities, sound-proof rooms, vending machines in the premises, free parking, next to the highway

i enjoyed the mini bar in the room

had room service which was prompt and the food was still hot

room service came into room at 9 am to clean room before the 12 noon check out time and woke us up

the breakfast is excellent

breakfast buffet really good, lots of choice

gym closed at 11pm

all staff unbelievable helpful and friendly, breakfast

very nice and varied breakfast

room size is small, breakfast is average. very small gym, no swimming pool.

i arrived they found a room available for early check in

it is a good hotel with gym, good services and clean

room service menu

nice, modern, clean hotel with bar in lobby. underground parking.

bar service inside the hotel, they said it s working just during weekdays, not weekends

free wifi was truly terrible

we lost 2 hours with 3 kids to find the right bus and then was to late, we had to take another bus

friendly staff -close to airport and hotel provides a free shuttle -awesome gym -comfy beds -good food -nice outdoor

pool was wonderful and the rooms exceded our expectations

easy shuttle to airport in the morning- right on time

we had no access to the pool.

a shuttle n bus is also available between the airport and the hotel

airport shuttle bus seduces also provided making transport cheap and easier

fabulous swimming pool

the rooms are great, the restaurant is delicious, the pool is a lovely addition, and the free water on a hot day is an absolute lifesaver

i was also impressed by the laundry service via wewash app

room service was available and room had a mini bar also

clean and nice room. very nice gym for a hotel and sauna. garage was perfect for my big car.

good staff, bar food was ok. rooms very clean. gym was ok

all the staff especially at the bar

room service menu left something to be desired

the gym was terrible. the location was a bit far from anything.

wifi a bit intermittent

very slow wifi. the same breakfast every day.

was only a small area to sit in if you were not in your room or by the pool, but for us that wasn't really a problem

comfortable room, nice terrace

areas i really liked the decoration and style of the hotel - especially the reception area the gym was excellent and the rooftop pool was amazing - a real selling point escoecially in the summer

i liked the pool and the gym, the bar, really nice breakfast. was also a pretty good location.

pool is small and shallow 90cm it would help if it is deeper also, it would be nice if it was

room service menu provided in the room wasn't actually the menu

qr code with room service menu does not work

no pool, poor restaurant and room service menu options.

the gym is very small only one walking machine

overpriced weirdly not good. small rooms. terrible location. tiny gym.

room service

desk to work, nice shower, and a big smart tv * good variety of breakfast options * complimentary late check out

close to the metro which takes less than 30min to the city very reasonable price early check in

we checked in just after midnight, yet could still have a drink in the bar and reception allowed us a later check out the following day, which was very kind

spacious room for 4 people, nicely decorated for kids.

it is really nice, comfortable, clean ,breakfast was very good.and the staff was very friendly.

no restaurant or bar at the hotel but many bars, cafes etc

connecting door between the rooms, so if you have small kids it is a problem

that had no switch for so had to remain on all night which is not ideal for light sleepers and kids

comfortable, good size room, grab bar in tub which has often been missing in other places i stayed

rooms, safe, 8 minutes from the airport, 88 euros total for 2 rooms for me my wife and our 3 kids , you could not ask for better for what you pay

the nq bar at the spa and gym club was always closed, but i wanted to try something there

sweeming pool and gym is very good

great big swimming pool, pool towels provided, big rooms, soundproofed

the breakfast was great the personal too

lack of staff to serve in the bar (half hour seated and nobody comes)

mini bar and free airport shuttle

liked everything about the hotel: a proximity to the airport, quick check-in, cozy bar downstairs

location from airport after long flight to catch a good night rest, late check out was nice

i loved how late check out was an option !!!

the laundry mat was near by

easy transportation to and from the airport by shuttle

we ordered room service and it came in decent time and was as-ordered and not amazing, but good enough

we booked family room with 2 adults ( king bed) and 2 kids ( 2 single beds)

large beautiful room. great informal restaurant with high level menu and service. free wifi.

they offer late check out till 20:00 for small extra price

comfy bed and room and also quiet and clean with reliable wifi

sine my departure was very early, a packed picnic breakfast was provided

to the airport, amazing for 1 night stay , super comfy bed quick wifi

could be more leg machines in the fitness room as the machines were cardio and upper body /

wifi in room e6 did not work

that in that night of maintenance work and also requested an extra bed for the kids and sati only late at 2 pm the reception staff was very bad and treated

the hotel exudes elegance with beautifully designed rooms and top-notch amenities, including a spa and fitness center

i loved the hotel and next time i will come with my kids for sure.

be good if there was a roof top bar and swimming pool.

the dinner was fantastic, great room service. also, the pillow menu was a great touch.

loved the breakfast, pool, lobby, and the coffee lounge.

variety of options on breakfast, staff availability and suggestions

was lovely & there was a comfortable bar area

i was able to make late check out till 15.00.

room which is then cold it s says you can have breakfast in room which i thought you could have room

the hotel provide late check out for a nominal fee

staff in the restaurant and bar were exceptionally friendly helpful and made me feel safe

early check in was a plus

location was great for proximity to chamartin train station. good restaurant and bar on site.

there is a bar there and a burger king at the train station, but not much else

advertise with gym. there is a threat-mill and a few dumbbells. not a proper gym. disappointed

we had one day at the warner park , i made a sandwich for my kids, i left my bag on the chair at breakfast, going to toilet and when i came back the waiter ,

the pool was great!

no gym

great place to stay by the train station. offered a low price early check in

close by public transportation, very clean, early check in possible.

had a gym on the property

only one bench in the gym.

rooms and a nice clean bar and reception area

wifi was of a weak signal inside room, i was in the second floor

i loved the pool and sky bar which were intimate with a modern twist making it easy to relax

triple room was spacious, our kid’s bed was set up beautifully, with a little towel and kids shampoo, lotion, etc

breakfast was amazing!

pool was busy but very nice with plenty of sun beds

the variety of food for the 24 hour room service wasn t much at all

great location for transiting through madrid. bonus having bar on site and outside sitting space

the bar was closed when i arrived at 11 pm so i had to walk 15 minutes in order to find some food and

cleaners are perfect good snacks and food in restaurant miguel angel, experienced maitre and barman good prices at bar 24 hours front desk fast solutions to problems air conditioning at

the poolside area. pool was cold but area was not crowded. very relaxing and great for kids.

location, pet friendly, extended stay, room service was excellent!

the facilities, the gym and the pool

a 4 stars hotel with no room service 24h

the balcony dangerous for the families with little kids.

gym doesn’t have weights

they also have sauna and gym, which we didn't use, but would have appealed to us probably at a different time

nice clean rooms and next to a park with free self laundry service.

there was a pool, a breakfast area a d restaurant

the pool

it was a little difficult to access the gym.

gym needs to be reserved in advance in order to use

gym closed

gym was out of service

i would love to have a coffee machine at the property and the gym open earlier than 9am.

bar in the back of the place

the restaurant and the bar are perfect at night time

the bar was never busy as the prices were very expensive for this location.

think it would have been nice to be able to access the hotel bar during the afternoon even for a cup of tea or coffee

the only downside was the bar was being refurbished

room service i was not helped with my luggage upstairs the restaurant menu was only in spanish so

no tea/coffee available in room, & a fridge

considering that there is major construction going on, and there's no bar or restaurant, we couldn't even get a drink or food

clean and large room. small gym.

room wasn't clean and wifi was damn slow. the gym was like a small room with two bycicles.

service at the bar was excellent and the bed was very comfortable.

gym appears to be closed all the time, so has jan ventilation

1. the fact that it had a gym. 2. small restaurant with very good and reasonably priced food.

was very clean and comfortable and has a very reliable airport courtesy shuttle

the airport shuttle and the close proximity to the metro

we paid for a late check out and this went until 6pm which was very helpful to our departure

room service every day with

i arrived and needed to leave the next day before 7 am and asked if i could take breakfast before the starting time, the person in the reception said i could try if not he would

staff were very helpful and the gym was one of the best i've ever seen in a hotel

chose this hotel specifically because we were traveling with kids and wanted them to enjoy a fun time in the pool

was amazing, staff and bar bites were amazing

spa pool wasn t operational

beds aren't suitable for small kids who are in danger of falling off

the room siza and the room service

the gym is very small.

the breakfast was expensive so didn't get it

well the wifi wasn't the best. it was okay.

room service was quick and really good from the restaurant!

the gym is very equipped and looks awesome

the shuttle pick up to hotel was great

friendly staff, clean modern rooms, pool and close to the metro!! perfect

but they charge me extra 35 euros for early checking it was unacceptable for me i was with my child

was good excwpt for the mini bar drinks prices alittle bit expensive, but i think it's normal

room service breakfast was a nightmare long delay no salt or pepper and cold rubber eggs.

swimming pool was a bit cold

free wifi

room service food quality not great.

entering the hotel through the revolving glass door and immediately received first aid from the bar employees

the pool area could really use proper maintenance, and some of the tiles are broken, which could

the restaurant and bar were also excellent—everything was spot on

the bed was so comfortable huge bathroom amazing gym the breakfast choice

also i specifically chose this hotel for the pool spa features but no one told me it would be closed for maintenance during my stay

breakfast and parking are far too expensive

friendly staff and good room service

variety of choices for breakfast was excellent

for the category of this hotel, the standard wifi should be much faster

wifi at this hotel sucks !!!

room service never took too long

we stayed a night before our flight. all very good. airport shuttle is very convenient.

up within 15 minutes, staff were super friendly and helpful when i had trouble connecting to the wifi they fixed it on my computer in 30s

room service was a bonus and the pool was great

shuttle from airport to hotel breakfast

the breakfast was great and the breakfast and bar staff were wonderful

good value north of madrid center...easy access to airport and good wifi.

was perfect in every aspect, very clean, comfortable queen anne bed, nice size screen tv, mini bar, nice size en suite bathroom with all the facilities, nice large walk in shower with button

sometime there were some issues with the wifi but that was okey.

i did not use the restaurant or the room service, so no rating or comments are made in that regard

jaime was really excellent in helping us obtain a vegetarian main course and he was great at the bar too

the room was very nice and room service is prompt.

was excellent; if you are traveling with kids, there is a park next to the hotel

a place that serves room service and has a full service facility should help with bags

the location was ideal for proximity to the airport with a free comfortable shuttle bus

amount of money stolen from my backpack in the room when room service came in

front desk staff not helpful on explaining how to access the wifi

room service for the mirage gave me the wrong order

kids loved the pool

may be the bar is a little expensive.

not a big deal, until you add 2 tired kids to the equation

good facilities for kids

loved the free shuttle to and from airport

friendly service, clean large rooms, great in house services

spa was not hot

me and partner was pleased to stay at the hotel .nothing not to like !!! like gym too pool good

free late check out

nice breakfast always worth it

wifi signal quality was poor, i was using better my 4g than the network provided for the hotel

the swimming pool was not available.

hotel was clean and they had a very nice selection for breakfast

the breakfast was a littel to expensive for me but sure it was good quality

room and beds were more than big enough to fit my 2 kids and 2 adults

no 24 hrs room service. no complementary water. bed is uncomfortable.

40m2) - yummy varieties breakfast - kindness of the employees - unfortunately i didn't take pictures but the photographer

nice breakfast!

were really welcoming and helpful, room and public spaces were very clean, gym was good to use and breakfast was really nice

pool available

the pool can get quite crowded at opening hours, closing hours is sometimes better.

the pool was fantastic

didn't use the swimming pool, but it looked clean and really appealing :) i loved the apple cider vinegar option n the

the pool is fantastic and the entire facility has so many extra rooms

gym was to small

good business hotel, with excellent quality of bed, good breakfast, and a nice gym.

except for a small gym, there is nothing great to do inside the hotel.

fast laundry service

gym hall îs very small

very friendly helpful staff, great price, good wifi.

wifi was good and the air conditioning worked well

breakfast friendly staff, helpful with kids good wifi connection close to metro station

excelent wifi

room was clean and tidy every day, and the wifi was fast

fast wifi

shuttle ran until 2 am

the 24hr gym and pool, to the delicious food and helpful staff

very nice and modern, comfortable beds, big room, super gym and heated pool

i ordered food through room service and it was delicious

posters of staff faces everywhere!!! (kids liked them though!) (-)on site food, just lack of options for kids i felt. (+) swimming pool for kids, it was a good surprise (-)small pool full of kids, bad communication/attention with room service (*) this wouldn't be a problem for families traveling with older kids who don't need a carseat and can take a taxi, but it's not ideal for young families who need (+) we got a huge room which was great since we were there with the kids the girl at the pool was (+) the kids enjoyed the pool but the water was quite cold even on a very hot day (-)size was too small limited to a number of patrons at a time pool a bit deep for kids we stayed twice but yea and coffee was only available in one room and not the (+) also, my kids enjoyed the poolside (-) family room on the 6th floor is uncomfortable for 4 (it is also a punishment for kids to sleep on the extra

e pool and gym and convenient parking - also not even 10 minutes from madrid airport

the pool was really cool - air con was great - loved the lobby, spent most of my time there, its so

some more shade in the pool area would be good.

nor quibble)

most of the facilities were closed as the restaurant and the bar and this must be advise when you book

nice spacious room with storage places. nice bathroom (could be larger). i appreciated the gym. (-)the gym could have been better.also, for the price i paid, it could have had more facilities. (-) the gym had only 1 very old and out of date treadmill from the 1990s

lack of room service after 11pm (arrived at 11.05...) (-)lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service (+) the was no room service option either (-)fact that room service was only available during restaurant hours

big rooms. laundry service was excellent.

the staff at front desk and bar were really friendly, they made me feel l was valued as a guest

pool, short walk to the bus stop

breakfast great

the staff was amazing and i loved the free late check out option and the no hold deposit on my card

good wifi

room service is not available 24 hours

breakfast was very good, the place were we had breakfast was very nice

ttle pricey).

noisy but not because of the short distance to the airport. weak wifi connection in the room

about this hotel is that it has a free shuttle and breakfast is included with the price and free wifi

wifi, breakfast

big rooms with good wifi

there was no wifi

it was reasonably cheap, clean, and big rooms.. wifi is good..

wifi, lack of desk or table in the room, no tea or coffee facilities, no access to food supplies

com portal stand hotel transportation was included also wifi was available , a lot os rooms qre in a second floor and than dont have elevator foe transport

wifi was always in service, but at speeds difficult for many online tasks

ly orange juice for drinks, only tomatoes for veggies, no pancakes for kids, no fruit

she was helpful and very good with kids

nothing at all but some may miss a stocked mini bar

the entrance into the hotel is fantastic, like in the pictures, very big, with colors

very clean, good ac in the room, free fast wifi for streaming, good location very close to metro