the free parking available is not much but not a big deal.

this was after driving around for 10/15 mins looking for parking

parking a little difficult

had room service both nights and breakfast

my stay was so enjoyable that i chose to stay in, ordered room service instead of going out for food as i normally do on these kind of

great location, good facilities, free parking and substantial breakfast.

nice place with gym, swimming pool. big rooms and nice breakfast.

hotel wifi blocked all the sites i tried to access on my laptop, saying they were not secure - even the

having the swimming pool and gym included was a good pass time in the evening too

the breakfast is quite basic and kids shouting and running was sometimes disturbing

couldn’t get the full breakfast menu due to co i’d so it’s understandable price for alcohol is expensive price for

we were able to check in early and every effort was made to ensure the kids were happy

accommodated our requests for 3 rooms next to each other and our request for a late check out

very comfortable stay for our family with two young kids

wel located, clean and comfortable, good variety for breakfast and it was included in the price

bed, nice shower, great facilities, free parking

staff, bar n location

hotel and parking were excellent, the bathrooms were a wee bit small, but would stay there again

you can t order room service over the phone but have to go down to the reception to order food

wifi was slow

the staff were very friendly. the rooms were comfortable and the gym was terrific

kids loved the swimming pool but we didn’t know until we got to the pool that children were only

had everything needed for a trip with kids for a tournament

the heat in the gym

were kids running up and down the corridors screaming and shouting at 7am

and because signal on my ozone wasn't great i was without internet at times and when ur wiv ur kids that like youtube avin no internet isn't the

poor wifi

you are a hotel, you offer room service every day, not on demand

just a little bit difficult to get hot water in the shower and wifi a little bit hit and miss

availability of kitchen facilities makes it very suitable for myself travelling with family and kids

only the bar was close at 9 pm not very good

very few facilities, no residents bar or overnight room service

wifi service is very patchy away from the public areas, i had to use a mobile network dongle in my

big car parking but somebody tried to break in my van

location and safe parking and quiet.

great location for football club. next door. free parking. great bar area. friendly staff.

very competent and confident in using the till and didn't know how to use the offers such as kids eat free and tried to just charge full as they didn't know how to resolve it

staff were friendly, the room was comfortable and clean. the gym was well equipped.

very helpful staff who accommodated an early check

nice big room clean and tidy, easy parking with ev charging.

very noisy, kids was running loudly, screaming, ok they live there,council families, but what about the other

no leaflet to explain facilities or explained how to use room service.

breakfast was not available due to covid room service, bed sheet not changed everyday telephone in the room was not

lcoation was brilliant. free wifi and free parking is a bonus in such central locations

they asking me for work permit which i had no problem but have little kids running around the hotel

convenient location for casino lots of parking great full english breakfast

the bed is small and the hotel policy of charging extra for late check out of guest that checked inn at 12:00 midnight is absurd

requested and got early check in for 4 rooms.

customer service clean parking good location

friendly service from staff, room service was great too and great value for money

the pool, the food and the value as the kids go eat free!

the pool, the food and the value as the kids go eat free!

r residents), family friendly, clean and tidy

location was great. staff were really friendly and helpful. they were lovely with the kids.

room service burger was

at breakfast and did t get to eat in restaurant as functions were on both nights so had room service which was good value to be fair

very friendly staff and a good breakfast. nice bar facilities

room service menu has improved and i had one of the pies - delicious and good value for money

the breakfast could have offered more choice

front desk , bar & restaurant and the room service team all a credit to your

wifi speeds were slow and the one solitary usb point appeared dated

i enjoyed using the gym and spa facilities in the morning. comfortable room and slept very well.

pool, steam room and gym all excellent! there should be a hotel like this in every uk city!

clean warm comfortable room. great wifi connection nice staff. excellent stay.

had no lemonade or lemons at the bar. need to get they bar filled

very lovely bar and restaurant stuff ud83dudc4c

new decor and breakfast was fab!

lovely breakfast.free wifi

food was nice i had and evning meal and the breakfast was a lovely calm experience would go back when in the area no problem

the facilities, the bed was so comfortable and the pillows, the breakfast was wonderful, the bar really loved it and bar staff were lovely and polite

the staff were friendly and welcoming, the room comfortable and the breakfast outstanding

breakfast was fabulous

double beds the second room was to much the same standard but with a king size bed as ther were 3 adults so 2 rooms

early check in after long morning of travelling

there was no tv channels in the room and no wifi in the room very disappointed with this as was tild on arrival that it would be sorted and not

was very clean, modern and comfortable breakfast was lovely good value for money dinner was lovely staff were kind and

location, great staff, great value for families as the hotel provides kid's meals and free kids breakfast if you order an adult breakfast

waffle maker at breakfast

a late check out until 1pm was really helpful

lovely room with all needed for a great stay. bar fantastic atmosphere and lovely time.

wifi

wifi in room did not work

was excellent- the reception staff were particularly helpful and pleasant so we're the bar staff

we got an early check in which was great as we arrived early for a funeral so we could rest and freshen up

wifi was free

great gym, great breakfast

time to ever have room service and as it was a special birthday ,opted for this treat-attentive and lovely member of

we ordered room service and food was good value for money as large portions and very tasty

although we did not use it, the honesty bar was good

coffee machine at breakfast was broken, but we were told in advance, so not a orobkem

breakfast is next door in the bar, the food was delicious and the bar again very well presented

location, with stunning bedroom, easy check in, great pub next door for complimentary breakfast

are so attentive and friendly i had a meal in the bar and food recommended by the barman was outstanding quality will definitely stay again

no parking onsite sadly, but parked with ease on free spaces near pure gym next door

the roof top bar was excellent! staff was really helpful and friendly!

like the fact you was able to get a late check out and the front desk was ever so helpful would stay there

the lobby was beautiful shout out to alex in reception who was exceptional and accommodating our late check

centre and transport breakfast well presented lots of choice there wasn’t much staff around in bar area waited quite a while for staff to serve

this hotel was clean and value for money… me and my kids enjoyed staying here.

all the staff were fantastic and the breakfast was

daughter loved the gym

the music in the bar area was too loud for my taste but that's just me.

lovely hotel, very clean and comfortable and great bathroom. breakfast was 10/10

the staff was great and the breakfast was excellent

young kids, the kid section by the reception area was entertaining for them

bed was very comfy, tv was huge and wifi was very good and fast. no issues concerning my stay

great friendly staff.great breakfast in a great location.

sauna, steam and gym

snack bar caused a delay due to payment options and reception had to support

adults, 2 kids, 7 & 9) stayed overnight and were very happy

room was very comfortable and had a gym.

lovely staff great breakfast ,great location

lovely lady even offered me a takeaway box so i could bring food back to the room while the kids were still sleeping

children are friendly hotel kids love the swimming and we love the spa

staff were very accommodating with early check in and late check out requests

children are friendly hotel kids love the swimming and we love the spa

busy spa n no kids pool

allowing us the late check out so that we could use the room during the event was extremely helpful

and a bit boring it would have been nice to have a chefs special like omelette or pancakes for kids

ecream) we went bed that

gym is also new and comfortable

top tier no fault attentive and kind to my kids

candy cane for the kids

the wifi could be better. and wasn t sure if to log in and give details re 02 of it was safe

be on the breakfast hall on early. make sure you put on the sign for room service.

free coffee in reception, late check out, friendly staff, amenities in room great like the free soap and shower gel

there was also a note with a chocolate bar left on the bed as a lovely extra touch

good selection for breakfast

this is not kids friendly or even adult friendly for those who can t swim

the spa is a nice, relaxing area

beds, excellent breakfast, great pool/spa, staff very helpful- early check in/late check

the room and the gym facilities were very clean and

we experienced the gym,sauna and steam aswell as the pool which was spotless

with my sister and two kids

the breakfast was really good as well

spacious with excellent service. enjoyed the gym.

the bar meals we had were delivered promptly and were delicious, as was the buffet breakfast

train station - large room size with all the facilities - excellent breakfast - good wifi connection in the

we had to use the sofa bed for kids and wasn’t comfortable at all and some metal was coming out risking to hurt them -it so a

to get early check in, and only 2 mins away from snow hill station

reception and bar staff were incredibly welcoming and friendly.

area was nice and everything was near by. the breakfast was nice and kids enjoyed it.

room, bar, breakfast

location is great, stuff friendlyand spa amazing!!!

wifi quick enough for work

only room for improvement is that the ac is not the best, and there is a one-hour gap in room service where nothing seems to be

lovely bar and the room was perfect

the spa was exellent the hotel is great thats why we will be back

room service excellent

great to relax & swim without having to put up with kids everywhere

breakfast too expensive, wifi did not work

the breakfast was exceptional the views from the room and breakfast area stunning

fresh and inviting excellent value for money loved the spa area and my back massage was amazing

lots of noise from 25th floor champagne bar & restaurant through the night

everything about it & the bar staff being so amazing!

we ordered room service from the hotel restaurant, service was prompt, friendly and the meal delicious

gym was great. room was massive! staff very friendly

we had room service which was amazing for a late night snack

gym & hotel room

on level six and it was perfect … loved the little touches that you’d expect at the price and breakfast was lovely

the gym facility was great and not busy. the room was clean and spacious for two persons.

enough equipment in the gym

room, excellent breakfast, and kind staff who went out of their way to honour requests

small bathroom, not much space. no gym

staff and when i requested early check in i was very pleased with the fact that on arrival at 9

room service breakfast was delicious, but wasn t as i d ordered

the staff were all incredibly friendly and gave great recommendations, including a nice bar for us two ladies

also beware in house bar prices

11 for a glass of wine. couldn't get wifi.

breakfast was amazing with great choice kushal looked after us in the bar made great cocktails, very polite and welcoming

atmosphere, great gym facility and loved the lounge bar type place wish i had more time to spend there will

we requested a welcome slate for mu partners birthday which was lovely. early check in

breakfast was available in the morning, and there was also a gym that is open 24/7

hotel has nice decor, 24hr bar, gym and

in time at 3pm is not ideal however we did book in early and got early check in however is inconvenient for travellers who arrive early

wardrobe up to find a used towel just tossed on the top shelf clearly visible to anyone, so the room service must be blind

no room service, no cleaning,

room service! said 24hr sandwiches but 'when we asked we're told 'none available'.

no remote for tv, had to ask, menu for room service, but no phone to

hotel looked nothing like the actual hotel,damp,lift not working,bar closed down,no restaurant or room service available

gym was being refurbed so i couldn't use it sadly

time the hotel gym was under construction

late check out free of charge, staff friendly, lovely clean rooms

the hotel bar was lovely and the bar man was such a friendly pleasant man, the whole staff team where very

the worse night with the kids i’ve

close to new street , comfy beds , pool table in bar and jukebox , lovely barmaid .

great bar with real good prices

are friendly and helpfull location is fantastic bar is responsible prices for bham city center

great place and desk guy was sound and bar beside great crack in station bar very friemdly

would have liked a night cap in the bar when we got back but it had closed at 8pm.

the hotel had great facilities including a good bar and ambient seating area to relax

the bar could have had a better selection of beers

were welcomed amazingly by every staff member, from reception, to bar staff and breakfast staff

the wifi signal was poor, can't even use the search engine.

great proximity to train station. breakfast was also good

no room service

staff are rude and not trained room service does not know english

price it's a very average place, not enough plug sockets , wifi should be free tbh cleaners and room service constantly keep

lack of room service

used to room service options

staff were fantastic always willing to go the extra mile service in the bar and restaurant etc

quiet location with good parking

the parking.

parking a plenty and free in a private car park

staff - cleaners, reception, management, restaurant, and bar - were very helpful and friendly

staff very friendly great location clean brilliant gym and pool

i loved that i could choose from 3 pillows and the room service!

ich needs to be pre booked so make sure you do) and secondly, shane sorted my laptop with wifi as it wasn't initially recognising it

access to the gym and pool was a nice touch too

clean and room service available as an option

staff and cleanliness and late check out

staff were super friendly and helpful. food overnight. late check out. good central location

the bar was open late for guests and panini's were also available (we had been to a concert), buit no other hot food

i didn't like the breakfast. not that much choice

comfy bed and a good breakfast

restaurant and bar was great

i ordered room service as well and it arrived piping hot and promptly

staff excellent, parking and ev charging right outside front door

staff, parking and location

a fantastic bar with lots of gins

friendly atmosphere, breakfast room spacious and clean

beds, the attention to detail was incredible, the victorian theme was so lovely, even down the breakfast the following morning, you had tea in a tea pot with a tea strainer etc

breakfast was awesome!!! stuff was amazing! room was amazing! felt like home!

also, very good english breakfast

possibly want in a hotel room, bath robes, slippers , clarins products, biscuits etc etc etc breakfast was perfectly cooked to order with a huge choice of continental too

not good if you have baggage, kids or you're elderly

rude in their approach to when we brought food back to hotel as food menu didn’t cater for kids

nothing! although the lounge bar was really warm when working in there in the day.

ee signal there not great, but having wifi made up for it

room was really nice so and peacefully, we both enjoy the gym aswell and the breakfast was really nice aswell we definitely be coming

a nice clean gym to start your day and a fresh buffet breakfast with a variety of drinks too

bar staff great too

trip i was travelling with my family and the fact that the staff took the time to engage with the kids and make them laugh and smile was very appreciated by everyone

when i booked the room i gave all the details about my family , 2adults and 2 kids, i thought i have settled the bill when i booked it online

great vibe and nice gym

staff were excellent, and the bar and beer gardens were superb

i love the bar also, they didn’t charge for the tea or coffee because we were staying

close to villa park, staff were beyond obliging and friendly, was a good atmosphere in the bar and the rooms were clean and ready when we arrived

the girls at the bar and reception were nice, decent and friendly

no coffee facilities in the room although coffee and tea are free at the bar fir those staying.

the bar area was lovely with a piano and plenty of drink choice

was bad, kids refused to use it

with an unsafe atomspshere and weird men walking round stealing drinks and trying to talk to your kids

window was opened because it was hot and there were warps rushing in from 3am the kids were so scared that they refuse to go back to sleep

bar and snooker tables if you want them

the breakfast in the morning was exceptional, and had a great variety of options available to choose

the kitchen and seating area were also generous in size

luxurious, good facilities including kitchen, it was basically a high end one bedroom flat

lounge area of suite had nice kitchen

breakfast was included and couldn’t be faulted

breakfast was smashing and the bar staff when we came back from our evening out were very accommodating well

also i arrived a little late but there was still some service at the alcohol bar which was good

the bar / restaurant area was nice and the food was definitely a bonus!

early check in on christmas day fulfilled so i was able to return for the night later and get

a little bit of a walk to nearest amenities but the hotel had a bar and restaurant

friendly staff -clean -nice breakfast great bar good entertainment would stay again

of a pub and the noise was terrible, from people shouting outside and underneath the window to kids running in the stairs and corridor shouting and slamming doors

all over though we requested non smoking room the establishment is not for kids even for n overnight which this was for us loud fighting or partying neighbours couldn’t

great with the kids, park across from kingstanding inn again great for kids

was clean and the shower egrets, didn’t eat or have a drink in the bar as i wanted to get an early night

in the restaurant and room service, only thing missing is a filter coffee with your room service breakfast

great with kids

food in the bar was excellent

lots of parking,easy to find and modern facilities

parking was ample

we managed to get an early check in which was fab and a parking space which made things very easy

wasn’t far from the city centre and ghetto golf which was our planned weekend

to see out of our window view blocked by laundry containers found litter and vape under the bed on arrival walls very thin able to hear

staff were very helpful, the whole place was very clean, the room, the bar area and even the outside area, even the toilets in the bar area, the breakfast was very

the customers in the bar were very welcoming

location was slightly noisey with kids walking past and the dual carriageway

great to have star city across the road to keep kids entertained and some good dining options there also

bar open and we’ll stocked

staff very friendly. breakfast was excellent. and hotel was very quiet

hotel good breakfast and lovely staff had a great stay 2 minute walk to star city where the bus takes you into

breakfast was incredible

the wifi was perfect and good location to the town which you walk to

you still owe me 10 which i paid for the so called late check out wherein i checked out at 10 am

if wifi was unavailable, this should be provided for free within the price of the room i paid for

i liked the fact you can have room service.

good bar and

also found the bar and restaurant to be a lovely place to unwind and the staff really helpful and

pity the bar shut at 10.30

the bar was a pleasant retreat at the end of a long drive

location a hidden gem, really friendly staff , awesome food and great bar with fantastic

they do have a bar but as i was going out i didn't use

breakfast was superb. it was a 10 minute walk to the station.

staff brilliant and very helpful. breakfast ace

very good selection on offer and beautiful breakfast room

everything. location, staff especially julie amazing hostess. the bar was pretty good too.