from reception and the restaurant to the spa/pool

our tv didn t work, the beer and cider at the bar wasn t great:( (+)of food literally opposite carpark multiple choices cinema too breakfast was great staff in bar area very happy and accommodating would definitely stay (-)only thing i'd recommend is a drinks vending machine etc for when bar and starbucks is closed. (-)lamb rogan josh from bar was poor- very expensive for 14 with 4 chewy bits of lamb in it (-)to complain about, if i had to be picky the bar was room charge or cash only

wifi wouldn t work and staff were very reluctant to help saying it s a head office issue and

finally, room service was prompt, good value for money

met expectations great choice of food literally opposite carpark multiple choices cinema too breakfast was great staff in bar area very happy and accommodating would definitely stay

,,, also the bar is something else it's got a massive function room and does fresh food from it's kitchen and the sunday lunch menu is great

the kitchenette was a lovely surprise

clean and games room with free pool tables.

smell is horrible like very old closed toom for ages have to ask for room service twice

plenty of parking

parking appeared to be just on the road outside of the hotel which is very narrow and very limited

we had room service dinner and it was delicious, so was the breakfast

the free parking available is not much but not a big deal.

had room service both nights and breakfast

room service, great breakfast was amazing

throughout our stay when we had a drink in the bar and at breakfast staff were first class

not a complaint but arrived back hoping to have a drink at the bar but unfortunately closed

very comfortable stay for our family with two young kids

i was with two kids so she helped us getting cereal and everything she possibly could to help kids have breakfast

we had a drink in the bar during the evening which was served by friendly staff

was spotless, staff were friendly and hotel bar was a bonus after a hard day at work complimented by the rooms low price i would definitely

wifi could be faster, but can t complain for the price we paid

wifi was slow

staff, bar n location

hotel and parking were excellent, the bathrooms were a wee bit small, but would stay there again

the gym facilities

it had everything within a 10 min distance the pool breakfast and rooms were great

found the breakfast, the hotel, the staff and the gym/pool facilities really good

facilities such as gym swimming pool and the sauna were lovely and not too busy, breakfast was nice and good value for money too

the robe on the bed and slippers. room service were efficient.

kids loved the stay

rooms and free access to pool and gym

pool, hot tub , sauna and steam room and comfy beds

the hotel was tastefully decorated and the pool facilities were clean, bright and uncrowded

staff were very accommodating with early check in and late check out requests

the lady on the desk when we checked in and the lady who was working in the evening and breakfast

parking, coffee in room, clean and tidy

the prices at the bar were a little on the expensive side

the breakfast is simply delicious presented excellently and with an abundance of foods both cold

wonderful breakfast and choices

good bed clean excellent breakfast overall dirty class

spacious rooms. a lovely bar area. friendly staff and an amazing buffet breakfast

excellent breakfast, plenty of choice & all cooked to order

wifi phone signal not so good

clean good breakfast friendly staff.

very poor wifi and no lifts so going back and forth with bags up stairs was an issue

wifi did not work very well

no kids allowed to be using swimming pool that was a bit disappointing

excellent retreat, pool steamroom perfect location

couldn t connect to wifi

lovely breakfast.free wifi

new decor and breakfast was fab!

the bar staff the bed was lovely and the breakfast was great

the breakfast

did not have breakfast as i left early as i had forgotten my medication

lovely staff, especially the man working on the bar on a busy friday night

and bar were really good, food was excellent

everything was lovely except the choice of cider at the bar lovely stay

having a bar and restaurant on the location is great

pity the bar shut at 10.30

amazing ud83dudc4f assistant manager and check in/check out staff were incredibly helpful and pool/gym staff also great ud83dudc4d we would absolutely ud83dudcaf come back

the food is impeccable and the spa is so welcoming of kids as well as adults

the room service app refused to work would never reccomend th

breakfast wasn t great

location convenient, nice bar & christmas decorations.

location and free parking very helpful staff

night guests in other words i had 3 family's all breaking social distancing rules on my floor kids playing in

i am very upset that i had to put my kids through this which was supposed to be a holiday

night guests in other words i had 3 family's all breaking social distancing rules on my floor kids playing in

very noisy, kids was running loudly, screaming, ok they live there,council families, but what about the other

the bed is small and the hotel policy of charging extra for late check out of guest that checked inn at 12:00 midnight is absurd

requested and got early check in for 4 rooms.

convenient location for casino lots of parking great full english breakfast

we booked our breakfast for the following morning and when asked what kids wanted the kids shouted pancakes

had a very good meal at the bar and staf were so nice and friendly, that we decided to stay an extra night and we are already

i also must say that the meal i had in the bar was simply put delicious, hopefully, after the lockdown i will defenitely comeback

rooms need better soundproofing if staying with kids

did not let me check i'm between the hours of 11-12 i had my wife and 2 little kids with me

poor beer selection, screaming kids, barking dogs. to long waiting time for taxi.

the wifi was perfect and good location to the town which you walk to

room next door had a load of kids who were noisy and running around in the corridor.

was amazing, staff were great and the food we ordered through room service was

good free wifi and parking on site and they will allow you to leave the car onsite after you check out which

the staff were friendly and welcoming, the room comfortable and the breakfast outstanding

excellent breakfast great staff and comfortable beds

food was nice i had and evning meal and the breakfast was a lovely calm experience would go back when in the area no problem

most amazing breakfast and kind staff

& the bar downstairs was fantastic with a nice open fire, the staff were all very helpful, the breakfast was amazing, i could not eat it all, this hotel is definitely value for money & beats

and bed very small bathrooms the pillows also forgot to mention very very badly stained inside room service breakfast and evening meal delicious especially the chicken burger yummy

the pool, the food and the value as the kids go eat free!

the staff and room service charge

i wasn t pleased that they charged my card for room service despite paying cash for my food .

were very pleased with this hotel, it was very comfortable and the added bonus of the use of a gym

most hotels cover room service orders whilst in transit

staff were very friendly reception hannah extremely delightful and helpful bar guy young and friendly

superb parking for centre of birmingham, clean and very comfortable room, and good breakfast.

- full english but plenty of choice convenient location for the city centre free on-site parking

excellent location for where i was collecting daughter from university. large parking area!

in our room, no 12, didn't produce any hot water, despite running it for ages, and the menu for breakfast could be explained to guests who have already

coffee machine at breakfast was broken, but we were told in advance, so not a orobkem

you need - including a pub next door where they provide a great dinner option and a beautiful breakfast to set you up for the day

was perfect - the staff, the rooms and facilities and the bar next door

breakfast opens at 7

convenient car parking

free parking and good wifi

huge windows in the breakfast room let daylight in and added to the friendly welcome every morning

nice and clean bed was good lounge really nice and the breakfast and evening meal was excellent bar good

good breakfast and even had gluten free toast

good wifi

time to ever have room service and as it was a special birthday ,opted for this treat-attentive and lovely member of

pool was very warm for kids also

nice big tv and free wifi which

not a problem but would like to know we had a spare especially with kids

that it surrounded by loads of restaurants, you have the sea life centre for the kids, and it not to far from the city centre

breakfast expensive when you only require some coffee and toast, so maybe a cheaper option please

breakfast was excellent, room was lovely, spacious , comfortable and clean bed was huge and really

5 service charge for room service

the bar were serving elo themed cocktails - nice touch

gym could be better equipped

gym great, not crowded

gym,,was great food was great

to do with the hotel but seeing someone at breakfast all sweaty from being at the gym, mopping himself with a towel and leaving it on the table

clean, nice gym. adequate. friendly staff

breakfast was also great and went on to a decent time- 11am

long queue at bar for a while.

the kids loved the waffle makers! coffee was good

for the babies bottle, lovely breakfast and family friendly restaurant with crayons for the kids and very nice

literally nothing bad to say about this hotel it even has a gym

the lift wasn't the best either but worked ok bar the door not opening very well

the welcome area and bar already look like they’re making big improvements

sports channel put on request to watch in the small bar

secure car park, bar , clean spacious room, tea and coffee in room

also there’s a nice little bar next to reception that’s open til late

wifi was extremely slow, for working professionals difficult

the breakfast was spot on and the room was surprisingly quiet given its right in the middle of the bars

delicious breakfast and friendly staff. the kids play area was fabulous too.

location was fabulous, but expensive room and breakfast was not included.

offers parking with many benefiting facilities including sauna and gym

called to enquire about room service, was to

everything was amazing. room lovely and clean. the gym is superb. the breakfast was delicious.

great location, staff very welcoming and knowledgeable. fantastic room and onsite gym was great

the hotel itself has a gym, bar and room service is available for food

great location on broad street. friendly staff. rooms clean and wifi good.

com states room service but there isn't we ordered deliveroo but we wanted the food from the restaurant there

hotels location was lovely and the bar was great too

room service price was expensive as well as the hotel parking but there was complimentary drinks so

the wifi didn t work.

the wifi was good, room was spacious and the pub/restaurant food was nice

the really helpful guy on the front desk supplied us with plates, forks and even sauce ( for the kids)

bar and snooker tables if you want them

staff were lovely and made an effort to chat with the kids aswell as making something off menu for my fussy 3 year old

the bar area was lovely with a piano and plenty of drink choice

with an unsafe atomspshere and weird men walking round stealing drinks and trying to talk to your kids

could of been more choice with breakfast

staff were exceptional very helpful breakfast was great rooms spotless carparking great couldn't fault our

great location near to birmingham arena. room clean and comfortable. breakfast excellent!

were awful , especially cleaning staff and room service- awful

breakfast for kids

great free wifi

kids not being allowed into pool

sad that there was no flexibility on my kids being able to use the pool.

not to mention the pool

i liked the spa and the view from my room

breakfast was wonderful with a good variety and was nice that it accommodated for dietary

the breakfast was amazing!the room was nice and happy with the gym

staff were exceptional, nothing was to much trouble and the breakfast was lovely plenty of choice kids were satisfied also a fab location with the tram stop just around the back of the hotel and 5

breakfast was great

the music in the bar area was too loud for my taste but that's just me.

very quiet

very relaxing location. lovely views over the golf course and lake.

no lights on the walk from bar to

very friendly and helpful, room was clean and comfortable with a lovely view looking out onto the golf

no wifi at the rooms

also i arrived a little late but there was still some service at the alcohol bar which was good

early check in on christmas day fulfilled so i was able to return for the night later and get

staff wer friendly we wer served by a guy at the bar after a night out had a good chat and took out drinks upstairs to drink in the room

a little bit of a walk to nearest amenities but the hotel had a bar and restaurant

i wanted a cheap hotel a short distance from where i was playing golf the next day and the hotel provided that

complimentary drinks, coloring books for the kids and home comforts really helped make this stay extra special

excellent gym facilities

the gym was very hot

great little perks for the kids and the breakfast choice the following moening was exceptional with the most friendly staff

polite and friendly staff. quiet room. excellent breakfast

everything was included in the rate, breakfast, all items in mini bar etc

the spa loungers were very uncomfortable i thought. your basically sitting on the floor

is one of the best in birmingham amazing views from the room, spa very nice, breakfast

the breakfast was exceptional the views from the room and breakfast area stunning

no room service available as specified on the website.

breakfast and had nice meal in the bar area of hotel the night before

lots of parking

parking

dined in the bar twice and food was delicious

a fantastic bar with lots of gins

wifi didn t work

wide room service menu selection

early check in available. twin beds accommodated.

i didn't like kids making noise in middle of night

the restaurant and bar downstairs is so convenient

the bar was a lovely space to relax in, and the food was delicious

enjoyed a deep, hot bath (luxury when you have kids

room service with hidden 4 delivery charge. air con not working so well.

was excellent, breakfast was excellent, the bar area downstairs was really good too

we especially loved the bubble lounge bar which is inside the building

they did offer to change our room but we were out all day and weren’t back until late, my daughter was too tired to pack our stuff up to move rooms

also being signed up for the holiday in club for free late check out was very

breakfast items was very slow, however there were a lot of guest eating so a busy

we had to use the sofa bed for kids and wasn’t comfortable at all and some metal was coming out risking to hurt them -it so a

housekeeper knocked twice despite no disturb sign on the door and late check out

room service excellent

good if small gym

on the first floor quiet and relaxing, with comfortable bar sefservice always open and free, gym on floor 3

location and bar area and breakfast and comfortable bed great hotel!

room, excellent breakfast, and kind staff who went out of their way to honour requests

at breakfast not quite as good as the rest of my experience of the hotel

staff and when i requested early check in i was very pleased with the fact that on arrival at 9

location was great,10 minutes walk to the bullring shopping centre & casinos & bars & train station

staff were really helpful with early check in

there's a bar in reception but we didn't use it

bed was very comfortable and room service was very quick and

atmosphere, great gym facility and loved the lounge bar type place wish i had more time to spend there will

very nice and friendly staff, bar was lovely and room was 1st class, definitely be back soon

the staff were all incredibly friendly and gave great recommendations, including a nice bar for us two ladies

have been nice to have small fridge in room, fresh milk and ice brought free by room service to room but milk was off by morning

was fantastic, we had a little trouble with room service, the computer system went down but they soon sorted it out

breakfast was great and room service was good

clean rooms and the breakfast is awesome

everything was fantastic... kids loved it and breakfast was exceptional- 5 star service

gym was not open

we were offered complimentary late check out, we we rudely awoken by a piercingly loud alarm which wasn t a fire alarm in the

the gym is great

room service menu could be some better than the one in room.not any choice

hotel looked nothing like the actual hotel,damp,lift not working,bar closed down,no restaurant or room service available

room service! said 24hr sandwiches but 'when we asked we're told 'none available'.

no remote for tv, had to ask, menu for room service, but no phone to

no room service, no cleaning,

would have liked a night cap in the bar when we got back but it had closed at 8pm.

mostly everything, couldn't fault the hotel.except for the bar closing early.

great bar with real good prices

are friendly and helpfull location is fantastic bar is responsible prices for bham city center

excellent value for money. great location and bar staff friendly.

breakfast is well done, staff are generally helpful and the location is very good. wifi is good.

great proximity to train station. breakfast was also good

free wifi was a bonus

a huge shoutout to shesh, ashley, and patrycja, on the day and night shift at the bar and restaurant you all are amazing

there is a lack of basic facilities such as printer room and laundry

bar across the road doesn’t close till 3am so you can hear the music from there but it not that

parking £15 rip off and £10 extra late check out 5pm excellent

there is a 24 hour bar and restaurant

staff we're lovely and 24 hour bar was a bonus!

staff and cleanliness and late check out

price it's a very average place, not enough plug sockets , wifi should be free tbh cleaners and room service constantly keep

used to room service options

also, the room service lady was cleaning the room next door very loud and kept banging on the wall

no room service

room service was satisfactory

the breakfast in the morning was exceptional, and had a great variety of options available to choose

lounge area of suite had nice kitchen

staff very helpful and cosy breakfast room where your breakfast is made next to you is a nice touch

breakfast was amazing

superb breakfast from sam - awesome french toast with fruit and creme fraiche

beautiful hotel - room was lovely and comfy, the bar and restaurant area also looked beautiful walking past - although i didn't make use of those

i loved that i could choose from 3 pillows and the room service!

wifi was abit slow.

great comfort, free access to nearby victoria swimming pool, and friendly staff.

location is perfect and quiet but in walking distance from the city extras complimentary swim and gym

was clean, comfortable and very quiet

the patio in the bar area is worth enjoying when

room service food was lovely and the breakfast was also really nice

no kids menu, extra bed was very uncomfortable and cost 15

they have facilities l didn t see as l was only there for one night like the gym

probably the best lasagne i've ever had, nice bar and restaurant area

late check out for a small fee so we could shower after

checked in of friday night to be greeted with kids running riot

given the hotel is located by a popular racecourse would expect more facilities in the hotel ie gym, sauna, steam room, pool, jacuzzi as other holiday inns across uk

great stay made use of the bar this time and felt it the day after, the staff were great the food was great easy to find and

bar staff great too

i had a great night's sleep and a good breakfast selection in the morning

very good breakfast. rooms nice and large. comfy beds. couldn't hear any noise from other rooms.

trip i was travelling with my family and the fact that the staff took the time to engage with the kids and make them laugh and smile was very appreciated by everyone

the ability to stream films in the room was great especially when travelling with kids

off to a high standard of decoration in the victorian theme, with beautiful chandeliers in the bar area, this hotel is a hidden treasure run as a family business where you can see the owner

also, whenever leaving the hotel we were asked to leave our key but this was at the bar and, when it was full, meant dropping it off and picking it up again could take several minutes

possibly want in a hotel room, bath robes, slippers , clarins products, biscuits etc etc etc breakfast was perfectly cooked to order with a huge choice of continental too

also, very good english breakfast

beds, the attention to detail was incredible, the victorian theme was so lovely, even down the breakfast the following morning, you had tea in a tea pot with a tea strainer etc

staff were excellent, and the bar and beer gardens were superb

i love the bar also, they didn’t charge for the tea or coffee because we were staying

the girls at the bar and reception were nice, decent and friendly

no coffee facilities in the room although coffee and tea are free at the bar fir those staying.

staff friendly and helpful clean rooms and bar area good outside seating fairly priced

all over though we requested non smoking room the establishment is not for kids even for n overnight which this was for us loud fighting or partying neighbours couldn’t

loud music, gangs of kids outside, no kettle or drink making condiments

was clean and the shower egrets, didn’t eat or have a drink in the bar as i wanted to get an early night

management are brilliant, together with bar staff.

of a pub and the noise was terrible, from people shouting outside and underneath the window to kids running in the stairs and corridor shouting and slamming doors