the staff the pool area the drinks

the bartender at the bar was phenomenal!!! room was cozy food was great location was perfect

location, friendly staff and having a bar and restaurant in the lobby area were convenient

the bar was very nice indoors and the staff was very pleasant

the early check in and late check out times

supplies for using the kitchen were meager to say the least

close to where we needed to be. great breakfast and was free. quiet hotel.

kitchenette floor still had sticky spots, carpet had large stains, and sink was still dirty

the hot breakfast was excellent.the bed and linens were comfortable.

close to the expo center. friendly. nice breakfast. clean

late checkout, the late pool hours, the cleanliness and size of the room, the bar, and the

design, the smell, the location, the fire pit and solar lights, the laundry facility, hot tub, pool, breakfast, and housekeeping were quite amazing

pool, jacuzzi, open all day

the half cout/pool and was able to cookout for the basketball team

room, kitchen, lounge

would not go to the bar ever again

were there for a gymnastic competition and the location was spot on

shower safety bar was in an odd location

the pool was closed for maintenance.

very helpful and friendly staff, clean rooms, nice pool and fitness room

wasn’t always at the front desk to help pool was overrun with kids and people that weren’t obviously staying at the

love kitchen

pool (looked bigger on website), trash around the pool and basketball court, room didn’t seem

bacon should be a staple at breakfast daily, not on alternating days!

i enjoyed the amenities of the suite, including the kitchenette and the ceiling fan

pool was a little dirty. we found someone else’s dirty laundry under the couch/trundle bed.

the rooms were nice, beds comfy, breakfast got us going in the morning.

the water in the pool didn't appear to be clear and didn't see anyone clean out the leaves for

breakfast bar needs a little upgrading

really disappointing going from a buffett breakfast to a bagged mini water bottle, small granola bar and a fruit cup

for instance, housekeeping is on request only there is no room service

large modern room in the casino tower

the bed was absolutely comfortable and the laundry service a plus!!

the front desk staff and the casino security were terrible!

room service

they also provide a shuttle service back and forth

the pool and gym

hotel has a large gym, and decent sized pool with a jacuzzi

mething got broken at the kitchen), pool and gym (lots of teenagers running and

love the shuttle service that took us around and pick us up within 10 mile radius

to relax in the hot tub and their were so many kids screaming it was like 12 of i think they were all together cause the only time i was able to

needs work, water felt very dirty and very oily, it's needs to be well maintained it's small but kids love it , also it would be nice if it was heated just a bit since it's freezing water not as

i told them we had a late check out at noon

the pool wasn't looking in the best of shape for swimming. wasn't clear like normal.

the bed was comfortable and good late check out accommodations.

the facility was organized and pool was clean

their dryer was broken so they dried my laundry for me

nice pool and comfy beds

everything was close by. the pool was very clean. they had a restaurant and a starbucks.

everything else... the bar , gym

gym, staff pleasant and helpful

location and generally cleanliness. gym was good.

to covid the results of our usually excellent hot breakfast has been replaced with continental style and not convenient for us as well as the

the gym was nice

early check in...no problem

hotel was clean, a pool and hot tub, and breakfast was good

the staff were really helpful and they also had a complimentary shuttle service that took you to the mall

beautiful clean and friendly staff, i’ll definitely be returning hopefully by that time the gym and pool will be open

the rooms having a mini kitchen and extra large refrigerators.

we enjoyed the breakfast. we enjoyed the gym and swimming pool. i enjoyed the bar.

it did not have a pool, so my kids were disappointed about that.

they were accommodating as far as a late check out

i didn't use the gym but that was open as well

add a bar or two in the bathroom; there is no place to hang wet towels or anything one rinses out

only thing i didn't like was construction noises during breakfast

gym did not open until 9am

the indoor gym was small but had a nice variety

i love the seating areas near the lobby and enjoyed my breakfast there

for the past 2 years every hotel we stay at the chlorine is so high in the pool, it burns my kids skin

i didn't like was that around this time lot's of sports activities was going and that the kids was running all over knocking on doors and playing on the elevator where people couldn't use

desk staff was very helpful, hotel and room were very clean and the hot breakfast was exceeded our expectation

breakfast was beyond great and the lady that oversaw the breakfast was wonderful and kind

noise (kids yelling, laughing, running with a dog) was quite noticeable inside our room

location, food choices portable and decent quality, coffee all day, easy to park, good sized gym

breakfast was not super delicious -

i stay at many hotels throughout the year and this one wins the prize for the best breakfast buffet

pool area was clean and well appointed, but i noticed that the pool itself seemed to need cleaning

were great, they asked that everyone wear a mask in public areas, one family per pool, and gym areas (you sign up for a time slot)

the pool was really cold!

breakfast was fresh, hot and delicious

large room, gym!!, hot water in the shower))). i slept well! thank you! i love hilton.

kind of kids tournament was going on and kids were running throughout the hotel unsupervised and playing on

also room service was great but the quesadilla i ordered was inedible

very good wifi connection

no microwave in the room is awful especially when you get in room service food delivered and you have nothing to heat up except to go to 5th floor or downstairs

the setup of the room with the kitchen

room was large and had full kitchen facilities but we didn’t use anything other than the fridge for our one night stay

breakfast was amazing and the indoor pool was a plus

i also love having a full kitchen in my room

did not have a room there that is not fair at all but other than that it’s beautiful i love the pool a

newer, clean, love the suite concept with a kitchen

the breakfast was good. a nice selection of pick up quick choices.

spacious room with complete kitchen

pool water was very cold

the room was very spacious and very clean. cant beat the price. the breakfast was also very good

room was very clean and the location of my room was close to the gym and outdoor patio

there is also an indoor pool advertised on booking (there was no pool) and the gym, also advertised, was not open for use

cleanliness and gym were great

nice gym

pool and spa were great

also, the amount of chlorine in the pool was noticeable through the door in the hallway that leads to it, and inside itself it burned

it was very loud at night. the pool is small

the room service, pool & jacuzzi.

kids were out in the hallways playing actual hockey, playing ding dong ditch on our doors, yelling

small swimming pool. an on-site

swimming pool water was cold enough to swim

location and better than expected amenities- outside fire pit, stabucks and breakfast w/ bar and social seating for after event

restaurant and bar were closed

swimming pool not open.

the pool was kind of hard to assess but the maintenance man was awesome and helped us out!

the room was very nice, the pool was also wonderful for the kids and the breakfast was good.

loved that the rooms came with a full kitchen

with a kitchen, dining area and living area

front desk staff linda so kind and helpful … fantastic hot breakfast…outdoor resort type space

however, we can't wait to come in the summer when the pool is open

was very well kept, exterior was nicely manicured, great bbq area, very nice pool, all & all was like a mini resort in middle of malvern, pa

it had a full kitchen to prepare a family meal

bedrm suite, but was very surprised that this was more of a 2 bedrm apartment w/ 2 full baths & a kitchen stocked with all the amenities of home

location. price, gym facilites was okay.

the size of the room was great! i was also impressed by the full kitchen

no laundry detergent in the hotel store because

breakfast is good, spacy rooms and the hotel has guest laundry which is meaningful for long stay

rooms clean, staff awesome, small bar is cool

great amenities - (although we didn't use them), pool, gym and laundry

check in was quick. room was updated and spacious. breakfast was good.

clean rooms, comfortable beds and a great hot breakfast.

everything was great. from the staff, to the room, and breakfast in the morning.

very clean, quiet, staff was very courteous, pool and gym area were super clean

staff and especially in the morning for the breakfast

the staff was very welcoming, starting with the check in, the lady in the breakfast area was very nice too, including the check out

breakfast was excellent especially the cinnamon rolls

the most disappointing part was the swimming pool was under maintenance and closed during our entire 4 night stay

pool was dirty, filled with hair and filter wasn t on

was there to spend time with my grandchildren, i chose this hotel based on the indoor pool

comfortable beds, a spacious room, a number of hotel entrances from the parking, a fully equipped kitchen and the possibility of preparing a food shopping list for

but no pull out bed for kids

the staff was brilliant, they were able to get us a super early check in and a late check out with no problems

the bed and living rooms were spacious and the kitchen area

the breakfast options

and the bars and restaurants on site is amazing, lloyd the bar tender was amazing and definitely made the

there are restaurants and a bar within the hotel

& thoughtfully designed property, great location, very walkable to the town, lovely bar and restaurant spaces including an outdoor space where we listened to a band play

new hotel with nice rooms, very clean, and a great gym got close to train station in

location and pool

room was quiet, clean and comfortable gym and pool was nice staff were friendly and helpful

the hotel is very clean and modern. i love the pool and hot tub.

checking, the pool area was completely empty so the kids got to enjoy themselves, location was close to different

checking, the pool area was completely empty so the kids got to enjoy themselves, location was close to different food spots, staff was welcoming and

the photos appears swimming pool, but it was not working

breakfast could be a little better but for the price i had no complaints

gym was a bit too small. can you expand it?

breakfast left and breakfast in a bag , bagels and hard boiled eggs, no toaster to heat up eggs , kids plan hock in hallway and parents were even not paying attention

gym little to no equipment

love everything about this hotel the gym the people that works here are so nice and helpful

we love everything the rooms they gym

everything but breakfast.

love everything breakfast room ❤

breakfast was great and the young lady that was responsible for the area did an outstanding job and

kitchen didn't have a dish cloth to wash the dishes or pot holders like they usually

my kids love it and want to come back

thanks for breakfast, the close parking, access to the septa, gym facilities.

there must have been 4 kids in the room, i never saw an adult but the kids were in and out of the room all day and night

breakfast was wonderful

sheets and pillows had these like lip stick stains on them with was not good, no weights in the gym part, it’s not really a breakfast it’s just little stuff to

no business center, staff needs to pay better attention to grab n go breakfast item availability

the gym on first floor is simple, and nice

very convenient early check in overall was not disappointed in my experience staying at the hotel

the room was clean, there was a very clean small kitchen area, and the bathtub was clean and deep

no pool

i would encourage better security or a policy that parents must watch kids

snack bar limited

the pool and food

i booked, my confirmation said breakfast was included in the final price

staff, room always clean & lady that does the breakfast is fantastic makes sure everyone is happy that makes everyone feel welcome & the reason

the breakfast was great

omlettes were ok, obviously frozen. but better than most hotel breakfasts.

the fitness center is small so when 4 unsupervised 9 yr olds are in the room goofing off, with two

decent breakfast spread

the fitness center was nice. the room was large- roomy

indoor swimming pool and whirlpool

location and fitness center

location, pool, and restaurant

we requested towels because they were completely out when we were in the pool, which were never delivered

was closed restaurant was not staffed due to a wedding reception onsite laundry facility stank so badly of mold (extremely humid) and the washing machines & dryers so

amazing, friendly service. spotless. great value for the price. great breakfast buffet.

breakfast great. bed comfy and clean.

pool area was ok but could use better and more lounges, etc. nicer landscape

screaming kids running through hallway

breakfast was offered a bit later

in the room and i would like it if kids are able to come downstairs and sit obviously not at the bar but at a table to hear the

up my credit hold by doubling it to $900+, they added 4 people in my room, they misinformed of shuttles, there is no water bottles in the room, the tv is pathetic, only buffet and no a la carte

how early room service ended

parking spaces too small.

designed for business people; absolutely dead the whole time, bar and restaurant very limited hours

bar closes too early on friday and saturday nights

pool was wonderful and very clean

comfortable, quiet room. enjoyed pool and patio

i liked that it had a pool bar and food

the fitness room was excellent

right near (one minute walk from) a whole foods, which is a great plus when traveling with kids

small bar in lobby area

no complementary breakfast. bar prices were ridiculous!

the bar was closed on a friday and sat night. the resturaunt was also not open.

the basketball court and pool were so convenient for staying with a baseball team

maintenance crew was amazing and 1 gentleman deserved recognition for his hard work at fixing the pool

when having kids, they make messes

breakfast

kids didn't like the breakfast, but i found it to be adequate

the breakfast, delicious

stuff, breakfast was delicious and fresh fruits, slept so comfortably and bed was soft and clean sheets,

breakfast was good. the swimming pool was clean and in good condition.

the continental free breakfast is great and the staff have been awesome and accommodating to my evening/nightshift

i was traveling with a handicap person and they carried his bags, seated and served his breakfast and refilled his coffee and chatted him up while he waited

that it didn’t have a inside pool

the pool is an added bonus

enjoyed the outdoor pool with the flowers & the gazebo

countless laundry

non leaking bathrooms, updated gym equipment, working public bathrooms, consistent hours for bar area, better plowing of parking lots, updated working sockets/charging in rooms, working lamps

laundry facilities were out of order and very expensive

comfy , pool & bar

friendly service. comfortable rooms. nice pool.

even tho it's not included in the price, there is a buffet style breakfast in the bar area for 6

they have a bar that they stock great yet no dinner food but they do have a all you can eat breakfast but at 10

great breakfast, nice fitness room, self service laundry on site.

i loved that they had a nice courtyard and pool area

laundry not working, and no one able to help.

very accommodating and allowed us to have an early check in. very helpful.

pool was closed for maintenance

close to were i needed t ok go. nice breakfast buffet.

close to businesses and highways, staff was courteous and helpful, breakfast was decent

parking lot access to the sidewalk blocked my stones too big to

the room was clean and comfortable. parking was convenient breakfast was good.

the room was very clean. breakfast was great. many choices. staff was nice.

loved how me and my family were welcomed by the friendly staff and also the pool was great and the room was clean and the bed were super comfortable and the bathroom was also

the rooms were clean and perfect for our family with kids

and granola bars and cereal and milk and juice and coffee but no lids for the cups and also the pool had no

the breakfast is a hot continental breakfast which means microwavable sandwiches

comfy bed. good breakfast. friendly staff. lots of hot water in shower. 24 hour coffee

i was happy with the breakfast.

great hotel gym

the bed and kitchen supplies

the breakfast was well done

kitchen in room with super comfy bed but best of all was that everything was spotlessly clean

we ordered an app to eat in the bar area and also stayed for breakfast -- i found eating off paper plates to be odd

the gym was well equipped with a great view outside

the swimming pool was too small to swim so idiscount the pool aa an advantage

staff was very friendly and helpful. room was very clean. gym was great

good breakfast, comfortable room with great shower, couch, and two tvs (perhaps overkill).

more selection on breakfast

i only wish we would have stayed when the pool and fitness center opened

was there for 1 night to attend the regional gymnastics meet

i did not partake of the breakfast. the facilities were great.

the pool could have been a little warmer but it was still wonderful.

the pool area was clean but the pool was obviously over chlorinated

it had a lap pool

restaurant and bar staff exceptional. very acommodating.

the pool & spa was nice as well

pool hours close to early.

the gym, the pool and the breakfast area are all well appointed

breakfast was great as always whenever we go away for leisure or business we look to stay at a

fresh, clean environment. great amenities-gym, pool, breakfast, market, business center, etc.

pool is outdoor and right next to the parking lot.

laundry being coin-op

staff was very nice and helpful room was clean pool area nice

i love this hotel very nice for a get away from reality with no kids.

alot to do with kids and ur mate

she

alot to do with kids and ur mate

great pool, fitness center and lounge.

big room. great fitness center.

the kids enjoyed the pool although a small pool and crowded while we were there

kids loved it as well

breakfast

the sink in the kitchen area leaked bad and the disposal did not work

breakfast!

pool outside

the room was very clean and the pool was relaxing. the staff is very nice

the pool was clean

pool was really nice & a decent size (other teamates stayed at a bigger name hotel &

the pool closed at 8 , i wish it stayed open longer

was adjacent to laundry room and was extremely hot

00 less for a 3day, 2night stay especially since the pool and gym were not available due to covid guidelines, but it was still awesome

the pool was closed during the hottest days and the breakfast was sub-par.

the room was really nice. having a kitchen was really worth it!

the breakfast was a nice variety & the room was clean & spacious

the complimentary breakfast was very good and we enjoyed it

hotel : staff, room, pool, breakfast, location, restaurants around ( very recommenced restaurant

muffin at breakfast was a little stale. not sure they had cereal to choose from for breakfast.

pool was great...room was very comfortable and clean

excellent complimentary breakfast

restaurant and bar have great food and service

annoying since the hotel website mentions “ late night drinks “ but the down stairs bar they referred to close’s

nice gym, lovely breakfast room that offers complimentary breakfast and free coffee and tea all day

liked the bar set up and personnel and loved the rooms

bar was skimpy

large spacious rooms, very courteous and informative counter staff, quick checkout, lots of parking space, value for

pretty place. room snazzy with spa tub and big king bed and no smoking.

had a very good stay, good location, room service and complementary breakfast

wifi was awful and mostly non existent

very comfortable bed and the spa tub was a nice perk

great location and loved the spa bath. free breakfast for guests

bar was excellent

yummy complimentary buffet breakfast with homemade danishes and eating on a lovely outdoor patio option

breakfast was nice and the spa tub in the room we had was fabulous

breakfast was lovely! eating outside was a plus.

the complimentary breakfast and the pool

good breakfast options!

clean, nice gym, good breakfast

to remodeling, the pool wasn't filled

we had to wait for pool towels

booked a room with breakfast including- apparently there is no breakfast served at the hotel and we were misled

the breakfast café is quick and convenient, but given how many great options west chester has,

breakfast not included, great location

breakfast

need to make visitors aware of the small cafe off the lobby to pick up coffee since breakfast is not offered

gym is a bit sparse

excellent location pleasant staff nice rooms new bar in lobby is a nice addition

thanks continental breakfast really was a pleasure also

gym is merely ok

it would be nice to have light snacks served in the bar area.

plenty of parking

the staff is awesome and it s good parking

parking was free, area around the hotel was quiet on a weekday

no free compliment breakfast.

location & cleanliness of the property in addition to the ample parking

gym facility micro

gym was closed for entire stay, elevator broke midstay.

it was unexpected, but very nice. i wish it had a gym

my room and the gym.

just small issues: water machine broken in gym. hot water not provided with the coffee at night.

all way from maryland guy allow us early check in and upgrade our room to suite was really nice view of lake enjoyed our one night

my kids and l loved staying here and the location was excellent though we primarily

no late check out after flight was delayed!! they literally rush you out!

they also have late check out if you ask

location it was colorful and looked like something for kids