wifi was very slow and intermittent

was pregnant) behind bar were great again really friendly and attentive food was amazing too both in the bar for our

the location is fantastic, parking a breeze and the staff were

super fast and trouble-free

views are great from some rooms, bar and restaurant

it was self-catering some more kitchen equipment would be nice eg plates, cutlery, microwave

chalets are very clean and spacious fully equipped kitchen the onsite take away service from angelinas was spot on and very well priced the site

the boss gave us late to check in and late check out

very comfy, loads of room for a family, lovely kitchen. low price.

are stay as we always do, had a laugh with martin friday evening in the bar, had a lovely meal in the restaurant saturday evening, then had a drink in the bar and listened

the kids screaming in the bar

food at the bar was amazing. would definitely stay here again.

nice staff , restaurant has a play space for kids, so for family with kids is excellent

in a good location, has good ev charge points, staff are really friendly and the food is spot on

plenty of parking and the kids play area and a treat with my 10-year-old daughter… would definitely stay here again if in

the restaurant staff were so accommodating and helpful when we turned up for breakfast on the saturday only 15 minutes before it was due to close

the spa is fabulous and we went every day of our stay

pool was very busy but it was easter holidays

the spa was of high quality

the club and spa exceeded all expectations

lovely breakfast

worked well for weston super mare, very smart room and bar are

there was a well stocked bar and taster beer was available

easy access to bristol centre, excellent quality cooked breakfast and lively pub entertainment.

in advance about the sunday evening menu, we were told it was bar meals

wifi worked excellent

advised there was room service, which was a lie

beds uncomfortable and no room service option available

although it was supposed to have a restaurant with room service, when i asked i was told that they don't have a restaurant on a sunday

did not use the gym but it appeared to be really small but all other facilities were fantastic

bar and diner was clean and lovely but it did lack a bit of atmosphere

there was no information in the room about wifi etc and only in the morning after suffering an extremely hot uncomfortable night did we

bar good choice of beers bar staff very polite food excellent good choice of meals

wanted somewhere to stay in a quiet location, which offered a restaurant and on site parking

to find, large car park with plenty of parking

especially if you aren't able to get breakfast due to flight check in timings

clean room. spacious shower. breakfast at 4

helped with an early check in

when arriving and asking reception if it’s possible for a late check out which i was told on the phone by a colleague the night before it shouldn’t be a

late check out granted

service & staff were excellent, room service were excellent, food was exceptional 5 star service

couldn t pay for our drinks as the card reader had been taken with waiter delivering room

the standard room was large with a settee, comfy bed, adequate hanging space and a chocolate bar with our tea tray

menu choice for bar meals

service in the bar area. we were forgotten a few times although the staff were very apologetic

cosy and clean with parking right outside had all the facilities we required the staff were efficient friendly and

parking was limited

friendly place, easy parking, comfortable and have a big breakfast menu included

pub with incredible food - we had an evening meal on sunday

parking outside the individual rooms for added security

the seafront, free parking, nice comfortable bed, sea view, friendly staff, plenty of tea and coffee in the room, good

no wifi

booking accommodation i always stipulate free parking and free wifi however, despite my room being lovely room 215 had a poor wifi connection so i had to sit in

no complaints this time as the wifi signal to the room was excellent.

we had a knock on the door at 10am by room service to change over room

excellent breakfast lovely staff too

garden as all public spaces were taken up by private parties, after returning rather wet from the golf course this did not sit well with me, had i been told this when i ordered the beer i wouldnt

was nothing to dislike it was conveniently located in a residential area near a golf club the beach and a park

the pool and sauna was amazing, the bar serves guinness and the breakfast was really nice

the dining room service again was very good and the

out due to covid packed bacon rolls, yogurt, fruit, cereal, bottles of pure orange , breakfast bar and coffee

breakfast staff weren t as great as

breakfast was delicious,plenty of choice

clean hotel, room was comfortable nice view from our room, breakfast bar was good, small breakfast but good, not overloaded with unnecessary items

of parking; quiet room; friendly and helpful staff; grab and go breakfast; wifi worked well

the room service was quick and food served was excellent

dinner for myself and my 2 children so that i should choose from the main menu rather than the kids menu - needless to say that the amount of food was grossly excessive/unnecessary for our party

no gf options for room service.

were very impressed by all the staff without exception and by the quality of the food provided by room service

all the staff were lovely and helpful always, especially with our room service requests

the minibar was a very curious selection and there was only one tea bag in the in-room service

room service did not come with a tray.

great room service. very comfortable stay.

tv had no reception in my room and the wifi did not reach my room either

room service evening meal was very good, although only the lunch menu was available for choice

breakfast deadline 09:00

room service wasn t available at the time so having a fridge would have been really

ly when she stepped outside the

square hotel was a perfect place to stay in the interim, comfortable, quuet and with excelkent wifi

can charge a fortune for parking so it was great that they only ask for 10 a night and plenty of spaces available

the bar was also fantastic, offering a great selection of drinks

is delightful hotel - a time capsule with bar and dining room instantly transporting the traveler back to a time when the port was in its

after our day out we spent the evening in the hotel bar with the owner and met some of his family which was lovely and we felt we were welcomed with

small bar if one would like to socialise with more than enough space to extend into larger lounge, (could

for them a lot better than the victoria hotel 24 /7 more comfortable and cozy there is a nice bar down

from the fantastic greeting from miranda at the door to room service in the mornings

we appreciated the parking permit too

stayed on our wedding night, room service and food was delicious

was a very very loud man in the bar who kept shouting all afternoon long making it impossible to have a cup of tea in peace

is great, staff lovely excellent breakfast and we ll worth paying for the room service option

excellent free wifi in the room enabled me to do some work after my meeting and upload it

dinner & breakfast were very good quality and the hotel bar included a talented mixologist

excellent wifi

there were always laundry bags lying around in the hallways

service was exceptional, especially from india on the reception and amy in the bar

really nice bar area

we had dinner in the bar in the evening and breakfast in morning, both were good

really enjoyed the room and the spa bath really made the evening more enjoyable and a super comfy bed, such a great stay, i would

the bar staff did offer me a menu for takeaway

everything but breakfast could’ve been better

we appreciated the large and comfortable bed, and the ev charge points (11kw, paid separately)

ev charging points in car park

nice bar area

you do not serve pints, would be nice to have a bar in a lounge so you can just chill out at the bar and have a beer

gardens and bar were lovely and very chilled for a nice aperitif

asked for early check in and room still was not ready at 5pm. when we arrived at 3pm

disappointed the pool was closed unfortunately due to a leak from the kitchen

value, big suite, clean and tastefully decorated, comfy beds, friendly staff who even treated my kids to welcome

service and staff, underground carpark with easy access and great restaurant for dinner and breakfast

wanted to order some food at 11:30 but was told kitchen was closed

lovely room. comfortable bed. great price. free breakfast. restaurant serves many options.

meant we could visit one day and then nip to the seaside at big bad barry with the kids

were exceptionally amenable in terms of early check in, and general care and consideration

early check in !

staff were excellent, requested very early check in at short notice

location * friendliness of staff * exceptional bar area * very comfortable room * good cleaning

wifi did not go very well

comfortable room. bar staff friendly. cocktail bar had good music.

room service

the cosiness of the bar area, especially in the evenings

to hotel du vin with the intention of taking advantage of the relaxing rooms, bistro dinning and room service

excellent meals and bar service, superbly spacious room with excellent amenities

conditioning in the room made it really comfortable when getting ready and during the night, the wifi worked great

no mini bar or snacks!!ud83dude0f

we didn't eat in the restaurant but the bar and courtyard area were lovely to sit and have a drink in with friendly service

came to our room quickly too, we'd been looking forward to having a swim in the morning and the kids loved the pool although it was very small and basic

excellent facilities. lovely breakfast, friendly and professional staff.

staff especially the bar and cleaning staff were excellent

there are elevators and small kids play area with some playsets, it will be great

beds were very comfortable the rooms were very clean the reception staff were very helpful the bar staff were exceptional they were very nice and helpful and were happy to bring food to our

friendly staff easy to check in , out and arrange late check out

buffet breakfast was really good and we enjoyed a drink in the bar in the evening, staff very friendly

staff, breakfast, room was gorgeous, bed comfy, beautiful inside, location spot on & it had a gym

bar staff and reception all really helpful and friendly

late check out but they did hold on to our bags til we were going back to the airport , and our

room service later in the evening

complaint is that we weren't told the kitchens were shutting early so we missed out on dinner/room service, but the staff were very accommodating and let us take food that we'd ordered to the

the spa and gym are way above standard and enjoyable

it was lacking in flavour, quite bland yet expensive

e arn't that

breakfast could of been hotter, but a good selection.

the warmth and decor, the artwork displayed in the wide corridors, the variety of gluten free breakfast options, and every employee we met

were lovely i was given an early check in & an upgraded room

offered early check in also complimentary drinks

the bar and food was great - one of the best burgers i have ever had

club, the pool and jacuzzi were amazing, beds so comfy, clean with all amenities required, we had room service and i have to say the steak was the best i've ever had

staff friendly and efficient spa was lovely shuttle bus was a great service to the twenty ten course

wifi in room was shocking i had emails to send couldnt get online at all, called reception twice

breakfast was good quality and price was fair, excellent ev charging.

i know its only a gym towel but the principle of someone taking something that doesn't belong to them remains the

we only had breakfast during our stay which was well laid out and delicious

the gym is far too small, it almost seems pointless to even call it a fitness suite

there was a lot we didn t even take advantage of: the bar downstairs looked well stocked

at first i thought it was the gym but the times didn't match

at breakfast and at the front desk when we checked out

wifi coverage could be better

to many kids aloud in the pool at one time

swimming and activities for the kids especially the kids movies they loved the kids club

for business or leisure free use of spa incl swimming pool i have stayed nearly once a month

for business or leisure free use of spa incl swimming pool i have stayed nearly once a month

a concierge checked me in, he was super kind and let me have a late check out as i was speaking at a conference the next day

requested an early check in since we were due at a wedding at 3pm, we were firstly delighted and relieved that

also enjoyed using the mini gym

very friendly staff. free cookies with kids’ bedtime milk. helpful concierge.

i am very satisfied with the great location and t he gym.

t eating a meal in my hotel room on a saturday eve )

quite clean new building gym was conveniently inside on 3rd floor staff very polite people staying were professional no

the options for room service and travel essentials on request is exceptional

wifi didn t work on our floor and bar/restaurant closed at 9.30

my point problem was the casting to the tv you had to do it though the hotels wifi and the wifi kept cutting out which apparently happens

good gym facilities too

prices for parking, breakfast and early check in felt a bit steep.

just managed to get food in time from room service

clearer that by hanging sign on door i was actually ordering room service breakfast at 5 per tray rather than that you wanted advance notice of our breakfast

the bar food was delicious as was the breakfast

lovely comfortable stay, hotel bar staff so lovely and friendly and happy hour was brilliant and a really nice touch

i enjoyed the bar and the breakfast, really nice bar area

family rooms have really comfortable pull out beds for our kids and plenty of room

better room service menu. had to go to tesco as we were 5 mins late for full menu.

good gym

i've stayed in many hotels in bristol, this is the only one with fast and reliable wifi

kids loved pool area

staff throughout the hotel, at reception, at breakfast, were so friendly

the stuff was really helpfull to take care of an early check in

we liked the breakfast and the facilities in the hotel and my kids had an amazing time

the bedsheets, bath, toiletries and mini bar - all the little touches of a 5* hotel in a cosier and more unique accommodation

beautiful building with lots of character and we really enjoyed having a bar and lounge to relax or grab a drink before dinner

fabulous bedroom, bar and restaurant. would recommend staying here. best hotel in bristol

the bar had excellent drinks

great bar and cafe, cocktails and brunch in the morning were perfect

convenient parking and ev charging

wifi was awful and wouldn t always connect.

size and room service

and came back to th hotel after being discharged the staff let us order from the main menu as room service because i didn't feel well enough to go into the restaurant

hotel is in a great location right opposite cabot circus, with free parking right next door which is brilliant to have - you just have to provide your reg number to

very good wifi to get some work done in the lobby or in the room itself and a pretty cody

shower only rooms wifi speed

only part of the hotel that was a bit disappointing is the gym

early check in, clean and tidy, staff were very friendly

we arrived early but were immediately offered early check in and then rooms next to each other

they always talk to my kids and make them feel welcome and 'grown up'

prefer ironing board in room, slightly bigger gym (include a cable machine and or power tower)

bar was really nice and well priced

great modern property central location nice rooms 24 hour bar games area

perfect for a night away from the kids for some rest and relaxation

perfect for a family break. kids enjoyed alot.

facilities, staff, golf, olive tree restaurant.

massive diverse range of activities and easy to do (shuttle bus and concierge available) (+)there is a free shuttle bus to take you around the resort as required (+)of our room was beyond our expectations and the ease of getting to rafters restaurant via the shuttle bus was great (+) the spa facilities were great shuttle bus to the grill restaurant, food was lovely but water was a little on the steep side (+) there was a shuttle that was able to take us from the carpark to the hotel enterance, (+) the shuttle service to the restaurant the grill was good, friendly driver (*)was ok obviously if you want to visit the other parts of the resort its best to get the curtesy shuttle busses that are free and run frequently we had a balcony room and the views were great, we (-) we got the hotel shuttle up to the clubhouse but the restaurant was full (-) park in one of the golf car parks and get the shuttle bus it works out slightly cheaper (+) we missed the shuttle bus to our restaurant so one of the members of staff drove us there himself

pool, incredible breakfast, great bedrooms and overall facilities

good location. good range of ev chargers

staff recommended joining free accor rewards program, which unlocked early check in and wi-fi immediately

drink in the bar before bed .

was attending a wedding in bristol and called a few days before to arrange an early check in as the wedding started at 14:00

lovely staff, easy process, nice room, will use again , late check out time was a bonus

we arrived early and we got an early check in

were friendly and a cracking cooked breakfast in the cafe bar in the morning (not included) ideal location for gig in the marble factory

given a free drink from the bar on arrival

great for a adults weekend great bar and staff we was considering delaying going to our event because we was enjoying the

bar the surroundings, were excellent

we chatted & had a beer in the bar with the boys (owners) when we checked in & they're great, very welcoming

located in the centre of caerleon, with plenty of parking

the telephone didn't work so couldn't order room service as

menu in the room which i tied to order from, and i couldn t get through to reception to order room service, it was a very busy time due to it being caerleon festival weekend

hotel the room was absoluletly beutiful and breakeast fantastic 16 for dinner in private dining room service and quality 10/10 really good value for the

got room service instead, though, which was fast and easy