off lift to third floor and it had laundry placed everywhere, looked like i was in laundry room

dinner for myself and my 2 children so that i should choose from the main menu rather than the kids menu - needless to say that the amount of food was grossly excessive/unnecessary for our party

location front row seat at the restaurant or outdoor bar to a spectacular view of the avon gorge bridge

we enjoyed an evening meal and room service which were both lovely

room a bit small. quite dark lighting. no room service after 9.30pm

disappointing that the wifi was down for my two night stay and no excuse for cobwebs on the ceiling

room service on the friday night due to large parties in the restaurant for dinner

the hotel itself was stylish, we thought the bar and garden were lovely

first room we were offered was in the basement, our door was between the laundry storage room and the bar/ restaurant male toilet door

ich was the entire period of my stay)

room service served later than 09.00pm. check out at 12.00pm instead of 11.00am.

ly when she stepped outside the

located,good parking facilities, amazingly comfortable bed, reasonable breakfast well looked after

great breakfast, room very clean

wifi was very good

we were going to use the bar downstairs but it was

i did not use their bar this time, but i can assure anyone reading this review that the bar set up is fabulous

fresh fruit and a well stocked mini bar with great prices

there were always laundry bags lying around in the hallways

wifi could have been better

was great, we were able to bring a dog, ev charging on site

the restaurant and bar staff were amazing

allowed early check in and late check out. clean. beds comfortable.

we didn’t have breakfast, location of hotel was perfect

rather pricey at bar and the tray cost for already costly room service drinks was a little otc

the room was overlooking the waterfront, it was spotlessly clean and warm with temple spa bathroom potions and lotions

the cosiness of the bar area, especially in the evenings

we were able to get room service late, and the room was comfy and clean

i had enquired about having a room available for early check in so we could get changed and we were accomadated this which made a huge difference to

was unfortunate that the music & chatter from a night club or bar was, very loud from 8pm till almost 4 am the next morning

the restaurant and bar fabulous and all the staff are really welcoming and

d the bed was ultra comfortable)

there wasn t any phone in the room and the qr code for room service didn t work

excellent meals and bar service, superbly spacious room with excellent amenities

bar had a lovely feel

spa facilities were excellent

the only negative is that the swimming pool is very small

the spa and gym are way above standard and enjoyable

costs for gym/sauna area were egregious given the facilities aren't that impressive, the breakfast seemed

however, the room service menu had a minimal selection of items, this would also include the breakfast order for

the wifi is not secured so connecting to work directly is a problem

there wasn t anything really if i was being really picky there was no room service

be nice not to have to pay for late check out

staff at reception, restaurant and bar were all very polite

friendly staff easy to check in , out and arrange late check out

were given a free early check in

the bar and food was great - one of the best burgers i have ever had

this wasn't the hotels fault, however when we checked out at 12pm the road was open drinks in the bar were pricey

breakfast was good

great location, easy to get to from the station. comfy bed. early check in

was brilliant top floor lovely view had room service breakfast in the bay window

breakfast was beautiful fresh fruit was amazing and lovely toast and croissant.

breakfast was amazing

great location and great decor / ambiance. very helpful and friendly staff. excellent breakfast.

mini bar prices were reasonable too

very spacious, great bar area and the rooms were great

early check in was organised

the worst thing is the price of the room service, 5 for a tray charge is a little steep, on top of your price of the food

clearer that by hanging sign on door i was actually ordering room service breakfast at 5 per tray rather than that you wanted advance notice of our breakfast

gym was well maintained and a great bonus

restaurant, big room

couldnt get wifi to work

was in a deluxe double with sofa), good wifi, lovely staff

lovely room , great breakfast. what more could yo want!

not very good wifi , no toilet brush in bathroom

very friendly staff. free cookies with kids’ bedtime milk. helpful concierge.

location, late check out for ihg members, good breakfast

hotel was very clean, beds comfortable, staff were great, extremely glad of the option of late check

good range of breakfast and kids got dinner and drinks free!

a concierge checked me in, he was super kind and let me have a late check out as i was speaking at a conference the next day

enjoyed the gym breakfast and lunch

room we perfect, moved us to a quiet part upon booking in and seeing us with young kids

the stuff was really helpfull to take care of an early check in

good welcome, nice location and beds confortable kids really appreciated the swimming pool

couldn't get wifi

shower only rooms wifi speed

comfortable bed, good wifi

the gym was a great feature and the food for dinner and breakfast was

bathroom and comfortable bed, had extras like teas and coffees, kettle, hair dryer, usb sockets, gym, room service and restaurant, overall a good experience

to temple meads station and city centre, good wifi, nice room, comfy beds, kind and helpful staff, early check in was

very helpful staff. late check out option for 10 was very useful.

excellent service on the bar on saturday afternoon followed by friendly service in the restaurant for breakfast the

excellent bar and restaurant

check in, rooms available early check in and no extra charges

om service and breakfast)

the bedsheets, bath, toiletries and mini bar - all the little touches of a 5* hotel in a cosier and more unique accommodation

the bar had excellent drinks

great bar and cafe, cocktails and brunch in the morning were perfect

beautiful building with lots of character and we really enjoyed having a bar and lounge to relax or grab a drink before dinner

bar and staff are amazing, fantastic decor, great vibes and really friendly staff

prefer ironing board in room, slightly bigger gym (include a cable machine and or power tower)

great value, clean spacious well decorated rooms, good facilities (gym, pool table).

atmosphere and the bar staff were very welcoming

gym too small and under equipped

perfect for a night away from the kids for some rest and relaxation

excellent breakfast

breakfast not replenished quick enough

use a few more vegetarian options on the bar menu, and more electrical outlets would be nice

great that they have bar and food served until late in evening

to do early check in you need to pay extra and free wi fi for 24h unless you sign up to their chain

we chatted & had a beer in the bar with the boys (owners) when we checked in & they're great, very welcoming

were friendly and a cracking cooked breakfast in the cafe bar in the morning (not included) ideal location for gig in the marble factory

given a free drink from the bar on arrival

left me be to do my own thing, after a couple of hours i decided to join them down stairs in the bar area & found out it’s actually2 brothers running the place & both of them were brilliant,

great for a adults weekend great bar and staff we was considering delaying going to our event because we was

the bar was warm and friendly and the breakfasts are exceptional value for money

ground floor room with comfy bed and good over bath shower, tv and wifi

clean , comfy, helpful friendly staff great bar and breakfast - good food and drink

evening food, room service, better stocked bar

no free. mini bar lol

phone was not working, used my mobile to call reception & room service

disnt use the bar or restaurant so can't comment on the service

didn't realise there was a gym and restaurant

didn t use the restaurant but enjoyed a pizza in our room from room service, thoroughly enjoyed our stay

bar was not well stocked- limited and no guinness available gym small and limited

hotel was so modern, spa facilities were wonderful

the wifi was excellent, great features in the room

friendly staff, clean room, great spa facilities.

finally, there was a total lack of wifi which was unexpected in a smart hotel - it must have gone on holiday with the alexa which was

good hotel with family and kids ..and large parking to

the bar area was a nice surprise, spotless, stylish and prompt service

perfect for a kids at uni visit. tasty breakfast

kids on floor level 3 directly above us starting jumping on the floor and running up and down at

the bar menu was varied, chicken curry was great as was my glass of malbec

peaceful, comfortable, great location lovely room, beautiful gardens, great bar and restaurant

this was fine but usually when staying in a hotel it’s nice to sit in reception or in the bar and have a drink

you do not serve pints, would be nice to have a bar in a lounge so you can just chill out at the bar and have a beer

we appreciated the large and comfortable bed, and the ev charge points (11kw, paid separately)

evening restaurant deserted, there wasn’t really a bar area

a gym, sauna and decent sized swimming pool (available to all holiday inn guests)

large bedroom, big tv and great facilities (pool and breakfast!)

late check out at 12 noon,gave us olenty of time for morning swim and leisurely breakfast

kids bed was hard

and my family loved the gym and thr swimming

wifi login relies on a discontinued cloud service so doesn't work on some devices

the wifi did not work in my room.

just not recommended to anyone for business toilet and shower on the corridor wifi not working no restaurant nearby and the

nice bar downstairs

bar specialises in cider so not one for real ale fans

sparkling clean, and a special mention for mia, who checked us in, whilst serving at the bar and served us dinner too

food excellent and relaxing bar and garden areas

possibly 9.00 is a little early to finish breakfast service.

bar and beer garden were also comfortable

we returned to the hotel after the end of the breakfast service at 10am (which we know), however we were provided with toast and juice which was

nice bar and decent food

possible breakfast take pits for early check ins ( and then waits) at the airport

room was clean and comfortable and the gym was well equipped

bar was well stocked, staff friendly and professional

furthermore, the gym had the essentials so it did the job

breakfast 8

warm friendly greeting, nice bar serving good food, clean spacious rooms

the room was exquisite, simon and the staff were welcoming, the breakfast was incredible and the price was super affordable

excellent breakfast, staff were very friendly and helpful would highly recommend

there was a well stocked bar and taster beer was available

warm welcome, helpful staff, comfy beds, cosy bar and absolutely delicious fresh-cooked breakfast served with a smile

a good selection of breakfast…all area of the hotel & garden were clean & tidy

warm welcome, helpful staff, comfy beds, cosy bar and absolutely delicious fresh-cooked breakfast served with a smile

relaxing, small bedroom/bath, however, bar and restaurant provide comfort

clean and tidy hotel. good breakfast and nice bar area too.

restricted room service menu

it was our 1st stay at the aztec hotel loved the spa friendly staff it was amazing will be back

a great place to stay after our trip to cardiff. excellent spa facilities and breakfast .

excellent room service clean and tidy room

the heating in the rooms was poor. i was never warm. the wifi was atrocious

good location. comfortable bed. ev chargers.

could have been more gluten free options on the bar menu

staff were very nice and tried to accomodate our request of early check in

great breakfast reception desk did everything possible for us so friendly great with kids

staff were fab, pool was lovely and kids had great fun

staff were great and really went above and beyond, accommodated an early check in and even upgraded the room

immaculate. great staff assisted with early check in after a long driveud83eudd19ud83eudd19

reception staff lovely clean comfortable room excellent bar area and restaurant lovely

they have a bar & starbucks, which was a lovely added touch, to grab as coffee as we left

welcome was warm and friendly, the room was clean and adequate for what we needed, the bar was nice and the prices very reasonable

it was so nice to have all that room outside and plenty of parking

to the hotel, i think with all the grounds there could be a little play area outside to keep the kids

friendly staff, free coffee machine, reliable wifi

location, very helpful, and friendly staff, great burgers and treats for kids

room was not made up for our arrival so we had to get our kids bed made and get towels for them and you don't except that when paying a responsible price

we really liked having the friendly bar right on our doorstep

bar service and breakfast service were attentive

comfortable room good value nice bar good choice of drinks and food excellent staff

parking to rear of property, friendly staff, great bar and tasty full english breakfast

away with 9mates on golf trip

lovely location, nice room and the staff were helpful snd friendly. breakfast was great.

staff were very friendly and breakfast was included

the staff we met were helpful and friendly, and the bar restaurant was perfect for our needs

location also perfect for visiting bath spa uni

value for money for where properly was and the proximity to bath spa university was excellent

50 room service tray fee, a bit excessive

gym although small was great just to unwind and loosen up

to order room service rang on and off for half hour, then tried reception and housekeeping but neither lines

the others who i interacted with at check in, the bar and the restaurant also provided excellent service but vidita stood

the bar prices were reasonable 4

no room service menu

there was no room service menu in the room and when i phoned to order some, i got the distinct impression that

the room was spacious and very quiet. very clean friendly staff good room service

room service was bought to us on any request promptly, and the breakfasts were delicious

breakfast was very good and kids eat for free

lovely spa

corridors were full of empty plates and laundry

like having to order a meal from the bar on boxing daybecause the restaurant was closing at 8

they also have ev chargers which is very handy

on arrival one could feel a very warm atmosphere both in the bar / restaurant and in the garden area where we enjoyed our meal

excellent dinner, breakfast and the room was very comfortable.

great food choices for evening meal, breakfast amazing and staff very attentive.

breakfast was hot and delicious

we had a couple of drinks in the bar after our party, and the staff were all really friendly and a pleasure to speak with

parking easy and friendly helpful service

comfortable, good facilities, safe parking, great

very egg based breakfast menu

since my last stay the restaurant and bar area have been undated

charge for early check in when the room is ready

touches, the complimentary ale, prosecco and bottled water, large bath sheets, robes, excellent wifi, and streaming services available on the tv's

tv reception not good and wifi kept dropping off

got a nice sized play area which both my kids enjoyed

the play area was great for the kids, would definitely

the kids screaming in the bar

in a good location, has good ev charge points, staff are really friendly and the food is spot on

plenty of parking and the kids play area and a treat with my 10-year-old daughter… would definitely stay here again if in

i know due to covid there was no room service but it would have been nice to have had a proper glass and not a plastic one

we had everything we needed in the room, and there were lots of extras, like early morning calls, room service ,etc

bed very warm even with the windows open as we were on the top floor wifi not

room service is hit and miss

parking was provided off road free of charge

i liked the space in the chalet it was like being at home. the kitchen was very big.

the bar we used was friendly staff again it was safe

the chef was sick on our overnight stay and the kitchen was closed but we have enjoyed superb meals on previous occasions

and private huge place with good facilities and with restaurants laundry with 24 hr staff close by

drinks in the bar were also well priced and the barmaid and waitress was chatty and friendly