was really helpful, and made sure our room was ready for an early check in, the breakfast was very good

andrew was amazing and the late check out really helped us to plan our day

also, the laundry was clean and fresh

cent) wifi, good food and extremely friendly and

initially lack of room service but this was resolved

loved the location, (hotel on the beach) easy on site parking, great breakfast and great sandy beaches (+)parking position of hotel. the room was amazing. (+) good parking & room basic but fully adequate (+) great parking with big spaces,friendly staff,comfortable room and great breakfast all on the seafront and (+) big free parking (+) parking was easy and secure (+) parking excellent (+)location, loads to do nearby, fantastic room, friendly and welcoming, super breakfast, easy parking (+) free parking was a bonus too (+)of free parking

the side bed for kids was in very poor condition and making noise at night

bar prices were very reasonable

i enjoyed using the gym and spa in the morning

comfy beds, clean rooms, excellent breakfast

in swimming pool not enough space for kids to play (roped off into lanes), disappointing as pool large enough to cater for all

ped off into lanes), disappointing as pool large enough to cater for all

in swimming pool not enough space for kids to play

great location lovely staff fantastic breakfast comforter rooms very clean good parking included

free parking

we ate in the bar in the evening, the food was great

there is a bar and the prices are not high

location , plenty parking right on sea front , excellent friendly and efficient staff and fab

the wifi is a tad slow but usable. parking can be tricky if it's busy.

free parking which is plentiful outside the hotel

friendly great facilities , locality superb free parking on the street , lovely boutique style room , wonderful vegan breakfast , great value for

they also offer a laundry service

left a day early because of it)

poor wifi, the connection would break quite consistently 4

is unbelievable value for money, the location is perfect, ample parking

wifi weak.

free wifi signal was very weak in the room but ok in the hall downstairs

loads of parking and easy access to the tunnel to north shields

partner said the cooked breakfast was delicious

amazing host and breakfast. always happy to help.

the breakfast is delicious

great breakfast and hotel is in a quiet and safe location.

breakfast options were perfect

great size room. very welcoming staff. superb food and good bar prices.

bar staff great

room was spotlessly clean. lovely bar to have a drink. excellent location for us visiting family

plenty of choice on the breakfast bar and a large full breakfast if you preferred

bar prices very reasonable and food choices good

so paid 20 each for 4 o'clock check out but you also get 3 course sunday lunch and use of gym n spa for rest of the

breakfast was fantastic.. gym, pool and spa wonderful after a long journey.

spa facilities they managed to give us early check in

value for money including the use of gym, swimming pool, sauna, and steam room

although no towels available in the spa area you, you need to bring them from your room

free parking

room service great

30pm and were unable to get any food , only thing available off the room service menu was a cheese board

of parking spaces and well laid out

exceptional property, great location, good service, easy parking

i manage a golf club,i'm well aware of what it costs to run such an operation and i always tell my staff to be

the pool sauna gym and all the facilities

hotel, good breakfast, and swimming pool and sauna with gym were all free for us and kids really had a great time swimming before their breakfast

that i dint like but think the spa for hotel guest should be included even if u added the pool to the booking alot of people were walking away disjointed because of the charge also pool was

was in a good location, the staff were fantastic, as i was staying for two weeks they had a laundry service , which was brilliant, the cost was very good as

location, great staff who were very accommodating with my early check in and night staff were very helpful with parking

i was really lucky and got a parking space, however these seem somewhat sparse

free parking right out the door was great as well

very clean and well laid out and the kids had separate single beds

the only slight niggle could have been parking outside hotel but we got parked

really liked the parking at the back and the decorations

this hotel has decent parking - a must have for me in

trip as uber is really cheap, the bussninesses nearby were really busy during the day

from downstairs a little too loud in our room until around 11pm no room service for breakfast or

we had a parking space but it is first come first served which was great

we booked room only - it was good & quiet. plenty of parking.

great location with great transport links nearby, and plenty of parking if you bring your car

helpful, friendly staff good parking food options for either room service or served in the pub, are reasonably priced and good selection

room service didn t work

easy to get to, parking for the car, quick bus ride to city centre, nice bar for a few beers and an excellent

covers i manged to knock my leg off the very hot radiator, no injury but could be dangerous if kids in the bed (maybe a radiator cover or something) it also made a really loud clunking noise

some staff in bar are young and would rather stand and chat with one another than serve guests

ybe a radiator cover or something) it also made a really loud clunking noise

lovely staff and executive room was very nice breakfast was nice

even my kids noticed that

the bar the food and the staff.

there's a very good bar on site if you fancy a drink or a bite to eat

everything, clean, comfy, easy to find, lovely staff, parking easy. good atmosphere

clean large room with big ensuite good continental selection at breakfast reliable, free wifi

the free breakfast and the free parking in an area where there is none

the gym was closed due to covid

wifi is free too

doesn t have the luxury feel room service food not great although breakfast was

late check out if you are an ihg member too

no coffe machine at breakfast . they bring the coffe in the pot .

all amenities were included and all our needs catered for including both breakfast and dinner on room service

booked in the restaurant it was everything we were expecting and more and the next evening we had room service and everything was

boom the bistro in advance to get your meal everything is covid safe from qr codes for bar room service, menus etc to being very clean and great social distancing and other rules put into

good wifi throughout

room service was excellent!

ordered room service as i was on a work call, unfortunately it was cold on arrival and had obviously been

fact that the bar shut at 11pm

position of room . comfy bed. late check out time.

helpful staff, facilities in room were good, iron and board, hairdryer ,kettle, 24hr room service, clean

staff were nice but after asking for late check out which was not carried out we were not happy

staff very helpful.food excellent.good deal as kids eat free

everything... friendly staff, clean, comfortable. gym and spa were good.

easy to find very quite are free parking and a very modern interior

the pool was great, we had an hours slot each day which was plenty for our 2 young kids

the facilities were amazing, i had a full body massage that was offered by the spa and it was heavenly

from the concierge, hotel reception to the bar staff where we had a quick bite to eat and a drink

room service ends too early

a genuine spa like feel without having to leave the room

room service for dinner was fast and the food was very good

customer service from the time you arrived, at the check in desk, in the bar and restaurant was outstanding

only thing would be room service an maybe later drinks for residents

for the price, maybe drinks could be included or room service

have been great to know what was going on in the bar downstairs as there was a quiz on and it was a bit late to join after returning to the hotel

free parking free netflix breakfast was delicious everything was just easy and relaxing

for breakfast and put our cooked breakfast order in behind the bar

nice bar as well and bonus parking 5 pound a day but worth it key coded to get out always space would

staff were lovely, the bar and food area was huge, with great tvs to watch football waiting for my taxi

free wifi:), and the bed was very

room service

10.50 each extra); room service was a god-send!

check in reception team, excellent. room service very efficient and friendly.

told 24hr room service but cocktails stopped at midnight and also the proper food menu so had to have

polite staff. room service was spot on.

at least we could get wifi on our ipad

staff were lovely and friendly especially the bar staff they went above and beyond to help

swimming facilities were fab for the kids, really friendly and helpful staff

hotel accommodated our pet dog, the swimming pool, jacuzzi, and the sauna were a great bonus

staff were very friendly and welcoming and the spa was great

the pool was an additional bonus and the kids loved it

perfect location for a day at the beach with the kids , bonus of a swimming pool

no restaurant and no spa on hand, lift was unpredictable as well

slight disappointment was that the spa wasn't open during our stay

spacious room with all mod cons

pleasant staff - breakfast room service was really nice!

check in at 2 pm and 10 pound per hour for late check out

the staff were really kind and friendly with the kids when we went down for breakfast

friendly staff, rooms was clean and spacious and food was great in the bar area.

think they had a gym membership to use gym and pool lots of foreign men made my wife and 14 year old daughter

kids swimming lessons going on in a pool that was already quite small

room, staff very friendly, extra effort made for kids (own breakfast things and welcome activity

- great bar - great customer service - fast wifi negatives: - broken furniture in room - key cards being demagnetised constantly - out of

location. breakfast fantastic

wifi didn t extend into our room which was a shame, and a few toothpaste marks on the mirror from

excellent choice of breakfast, location & evening meals.

wifi during the week is terrible, better on weekends and it's not password protected

r a fee of only 20)

great location, lovely breakfast and amazing friendly staff

spotless, beautiful rooms, amazing powerful shower,great choice at breakfast, bar staff very chatty

good wifi; selection of teas etc

the breakfast is buffet with ample variety which is very well cooked and tasty

the wifi did not work in the room but did in the corridor? air conditioning was noisy

we arrived early and staff sorted an early check in for us which was much appreciated

kids (14 and 10) and me have spent 3 nights in this hotel

ins not desserts

kids

also the free wifi is really straightforward to connect to, and it's fast

restaurant which you can have for room service

gym is great for a hotel gym

the hotel clearly has wifi but

i also managed to make use of the gym which is small but fab

could connect to the wifi but but i was not able to connect to the internet to use

were very happy to receive a much larger room than expected, the most comfortable bed ever, free wifi and an absolutely fabulous bathroom with exceptional bath and shower

member of staff was helpful and cheerful though, even non public facing members met in lift with laundry for instance

a problem with the hotel but kids running up and down in a room above me untill 10pm and started again at 6am also the homeless

the staff are friendly it has a gym and a sauna and a nice breakfast

bar menu limited, would have liked more choices

excellent location and late check out

good gym facilities

helpful reception staff good breakfast selection clean, quiet room for good night’s

great use of the gym as well

nice and comfort and more space , small kitchen lovely and quite clean and tidy

easy to get to and lovely clean rooms, gym was nice

wanted early check in

young kids couldn t manage the numbers and no one in management position to oversee

i go to the gym often, and the fitness centre at the hotel is quite sufficient for a short stay

there is a small gym and car park next door for 10 per day payable at reception

drinks for room service ?,

wifi a bit slow. no seeds at breakfast.

surprisingly the wifi was poor not enough strength to download a newspaper

the breakfast was superb, i highly recommend the continental platter

toaster in kitchen, no dishwashing liquid to do dishes by hand

wonderful lounge with fully equipped kitchen

the service at breakfast all the staff were very friendly and helpful also at reception

wifi connection was poor in our room 208.

just the fact that the gym was not onsite - but we did have use of tge vermont hotel gym.

enjoyed using the gym on the 1st floor, it had a nice range

very friendly excellent central location perfect room with terrace amazing room service

only tiny, minor thing is that we had trouble in getting hold of room service a couple of times

good set of films on offer for viewing. room service staff very friendly

great breakfast room service

good facilities, excellent breakfast and overall nice hotel

food at the hotel is of a good quality and the bar is well stocked and nice to relax in

lovely room and offered upgrade and early check in

good stay ideal for the arena good room very clean great temperature breakfadt and bar good too

the bed was comfortable and the late check out was awesome

the room is very neat and clean. nice pub bar & karaoke life band and parking space too

easy to find, plenty of parking and friendly staff and customers

was great, the room was clean and comfortable and the bar downstairs had live music on

spacious clean room, very comfortable bed and free parking on-site.

the bed was very confy. the bacon was gorgeous. great parking.

very good breakfasts plenty thing's for adults and for kids

room given, blood on curtains, was rudely disturbed in my room 3 times by cleaner even tho i had late check out added on

early check in - this was very accommodating

as a member the early check in and late check out was a massive bonus

the buffet breakfast was fabulous as well, and everyone was very friendly and helpful

friendly staff, great location, plenty of parking to the front and rear

noisy , no room service for breakfast

this place offers room service which is a plus to me

a large carpark to the front and rear of the hotel which made parking easy

i could not get wifi in my room.

laundry shot was quite near our room which made a bit of noise

the hotel accommodated early check in, had a great location, and had breakfast and other things available to acquire in it

flushing wc, plenty of hot water, comfortable bed, good wifi & a tasty breakfast, but breakfast could have done with a bit more choice of food items

for the first two nights and again in the mornings, there was a large group of foreign kids staying on the same level as us,but they they were running around and making a noise for at

room service great

the little attention to detail didn't go unnoticed, all the little toiletries and the snacks/breakfast was really nice

lovely breakfast and lots of little extras to make our stay special

breakfast provided was of the best quality ingredients, tea, coffee all top quality, looking

the kids loved the fact you can sit down in the shower cubicle

lovely accommodation and a nice continental style breakfast.

an old sock and kids lunchable packet under the sofa bed

room peaceful stay as requested very clean and modern easy parking nice staff relaxed buffet breakfast good selection for continental breakfast and well

room, enjoyable breakfast

great facilities with the spa and golf course available.

everything spotlessly clean, not rushed out of your room, spa was lovely, would have loved to have extra time there so could really appreciate the value this

ordered room service which came quite burnt, but we hadn't eaten all day so didn't bother to complain

staff on reception where more then helpful. blonde lad with tongue bar mainly

room breakfast clean clothes washing and drying facilities gym excellent staff

hotel, lovely, comfortable and spacious rooms with great toiletries available great wifi and good breakfast

the room service wasn t great. they got the order slightly wrong and food was very dry.

good service by staff.especially bar staff late a night when we arrived late.

no vending machines to grab a can of coke or a bar of chocolate.

coffee was really good too and the kids had a hot chocolate, all in the room

to have breakfast due to early start for airport

we had a meal in the restaurant which was delicious and a great choice for 2 adults and 4 kids

as i arrived early, i was able to remote work in a quiet bar area of the hotel and was then offered early check-in free of

downstairs bar with pool tables

went into the bar and everyone was friendly

bed was ok to sleep and they allowed early check in and later check out

lovely stay lovely bar lovely people, really nice for a nice little get away!