i wish i had the opportunity to visit the pool but visiting family most of the time i was on the island

have stay before close to highway and shipping centers also lots of restaurants the bar at the lobby was very affordable and breakfast was quick and good and

breakfast was ok, in view of the pandemic safety precautions were taken

extremely clean, beautiful, breakfast was fantastic and the staff was beyond great.

location, near shopping areas, beaches and casino.

very nice pool to relax at and delicious food at the restaurant

the pool should have a heater

the pool is excellent as well as the opportunity to have a massage and yoga

location, cleanness, pool, room

that you need to use plastic cups at the pool.

wifi didn't reach 120's units in 1st floor, honestly don't really matter to me because my phone

wifi signal was not strong. i had to sit outside the room to use my notebook.

rst

breakfast . no eggs

good wifi

very nice place, clean, good service, nice pool area to have a good time with family.

a bar and snack in the pool area

location : bar main highway, pricing, parking and close proximity to el buen cafe — location near walmart,

the laundry area was dirty and trash inside and around the facility

sadly because of the corona virus i wasn't able to enjoy the pool much :(

the setting is beautiful. the grounds and the pool were lovely. the staff were friendly.

pool was nice, free small breakfast, free parking, comfy bed, cold ac.

was not close to the beach / staff not that informative / staff not around / breakfast is not from the hotel, itself / you’re given a card so that you would have to leave the

breakfast was fresh prepared in a mobile location directly in parking lot of hotel

pool was nice, free small breakfast, free parking, comfy bed, cold ac.

we got the room with the plunge pool and my daughter literally did not want to leave

the beach and pool

lastly, the beautiful pools and spas close at 6pm, and thats just such a shame, as they look so incredibly beautiful at

spa facilities and restaurants are the best i've seen

loved the pool at the room, i saw the employee who cleans it and checks the levels of chemicals

was good, but the service was bad, no room service, the staff were not very helpful, except the head bartender at the inside bar

the breakfast was very good, the room was big and the facilities were great !! very comfortable.

some of the outdoor staff at the bar were not pleasant

breakfast was free daily

staff at the bar on the resort were very rude to the people who weren't from puerto rico

and also i reserved a suite with 2 queen bed because it was 4 of us

rents with 2 kids) but my room had only 1 king bed and the sofa was for 1 person

we had a great time here. nice place and reaort with kids.

pool and hot tub very cloudy water

aside from these issues, we enjoyed the pool/beach area

second note, the breakfast restaurant was furnished with bar high chairs it's not kids or senior friendly to use these tall chairs and tables during breakfast

clean but gym was not maintained

room service was horrible and the front desk is unresponsive to issues we had in our rooom

gym

perfect location, casino, cafe, restaurant, parking and all to do just outside

pool

this is located at the center of ponce so very accessible to many place such as bar and restaurant

i asked at the bar for a dirty martini and they didn't even know how to prepare it

the pool is amazing. great personal.

i could not use the pool due to the short time.

breakfast buffet was not so good

casino, hard rock cafe, ?rale rooftop restaurant, and nook. also conveniently located.

was great, the staff, the breakfast was great, the pool was cold even tho it receives sun all day

plenty activities in the hotel for adults, teenagers and kids.

i actually didn't have breakfast there

breakfast included , very comfortable, professional staff .

view,the staff was amazing the breakfast lady was nice and sweet,every one was private which was awesome

i will like for the hotel to have a bar or little restaurant

the bar across the street had great drink specials.

the staff... the breakfast was awesome... i really really love everything.

good casino and installations

we spent a great time and the casino was great

winning at casino, black jack table through too many 12's

everything they have to do with the kids. relaxing caribbean space.

room service was good.

the kids loved the swimming pool and the view from the top of the mountain was beautiful

i like the pool area, but they need another places for the enjoyment of kids.

the casino was fabulous

only thing i did not like about this hotel which it was ok but they have a casino and we have to share the parking lot with the casino people

everything was great even handicapped parking

the pool and the beach right behind it

pool, place and more were excellent

like the pool area the, sport area and the kids play area, the bar too and the life music on

pool full of annoying kids

the pool is awesome for kids

katen was very attentive over breakfast

the pool area got quite crowded and overrun with kids.

the pool/spa and location

elevator went down to gym floor

loved the wine/cheese evening, breakfast great, and the plunge pool on the roof - just fantastic

modern, quiet, good amenities, restaurant, pool.

resort fee was a little high considering what it covered; bottled water, gym, wifi and a fruit at the front desk

gym was next to the pool too, also a plus

the drinks at the bar are amazing as we’ll get the passion and spice cocktail, thank me later

the breakfast bar was beautiful, and the servers were very good

it was very clean. the bar employees were very polite.

theyngive a free shuttle to the beach and the old town

the location is another hotel cross the street with a casino movie theater behind the hotel

it was close to the port and had access to a shuttle that took us to old san juan and the beach.

the pool area is beautiful

wifi included in the resort fee

nothing open to get food other than room service and menu was very limited.

beds were comfortable location was great and on site casino was excellent

clean ,pool , casino ,location ,staff

& scan panels on different sides in every elevator; cones at bottom of escalator but not top; no wifi at the pool

breakfast but maybe it was because hotel was too busy that day...no room service

the prompt service for towels, room service, etc. front desk was very helpful

negative is you won't reach room service by phone

clean room , great pool and free wifi

from the rooms to the pool to the view

including more activities for the kids would also be a plus, only had pool table and table

pool was too small and first week of our trip always busy with big group of kids, so it was not possible to go there

about this issue and allowed me to use the amenteities available while i waited like the free shuttle and the pool

otherwise there is a daily shuttle to old san juan

wearing a mask, using hand sanitizer and making sure the gym and pool stays at the required limits

rooftop area, fitness center and laundry was closed but pictured prominently on the booking website

coin laundry facility

lot of broken (or close to broken) facilities, such as in the gym or the toilet in our room

on my fourth night there i tried to do some laundry before my departure the following day

the gym- i travel for work but also i workout a lot

) also, it would have been nice to have espresso-based coffee at breakfast

, cool unique vibe, rooftop lounging pool, very clean spaces, comp breakfast and very friendly professional staff

love the rooftop pool, wow what a view, and great lighting at night

put that in the website so you don t book your room on those days also i did not like how the pool closed at 7 pm

the people are fantastic and the hotel has an amazing restaurant with pool on the roof

the gym is in great shape and there are plenty of places to eat and drink on site

pleasant, helpful and attentive staff, great location, nice gym, good restaurants on site

there's a lot of area to kids of be secluded on the grounds of the hotel

room service wouldn t answer calls

i would have felt safe here with smaller kids

the gym was

they are able to give you a $17 daily credit to their snack bar in the lobby

the restaurant bar at the lobby

great crew, awesome restaurant.. bar was great too

there were no sitting at the pool and the comedor staff kept telling us that we couldn’t sit there

broken gym equipment - run down communal areas - lack of staff - broken door in my room - broken tile in

the view, the pool and the beach.

also at the pool they take your temperature and ask for your room number and name and you receive a wrist band

access to the pools, bar in pool. overall, was impressed in the quality of room.

it says you can have 2 adults and 2 guests and also kids are free

very attentive and friendly, the pool was very cool

pool options + being close to the beach

great facilities and location. the pool and hot tub were great.

hotel is in a good location within walking distance to several restaurants, bars and shopping

there as also a bar in the pool

of the pool was great, as well as the pool bar staff were extremely helpful

great food and pool

room service should leave 2 more bottles of water every day

the room the view the pool .

clean and infinity pool was open 24/7 which was nice

beautiful interior and pool. extremely nice and helpful staff had an amazing stay

the design the pool the whole entire set up

outdoor rooftop is amazing pool area very clean

the breakfast was limited choice but quite delicious

the breakfast is good but the prince is much

were wonderful at acclimating our luggage for early check in and check out

one more annoying thing - they charge an extra 75 usd for early check in or check out

continental breakfast was slightly basic but could be substituted for warm breakfasts which were excellent -

the pool!!

the pool at the rooftop in the old building needs wall painting

the view from the pool is amazing and even from the other pool at the sister property

breakfast was delicious, but it took a while to get served

the oceanfront - sunrise is stunning)

breakfast was good view was great a little pricey

the pools bars and restaurants are terrific

enjoyed the hotel and everything it had to offer, pool, gym, towels for pool/beach/adult only area/drinks/complimentary bottle water

willing to accommodate the change in gym opening time

breakfast is the same

also, the laundry machine was extremely overpriced and took forever

small pool

breakfast was shared at el canaria, for the price difference paid to each hotel, i would expect a

i truly loved this resort. the only thing i think could have been better was the casino.

i wish the spa was in the hotel. but it’s only a block away which is not bad.

amenities (gym, pool, bar, casino)

location/beach front/courteous staff/24 hour gym

kids were in the adult only pool

close to the beach, easy check in, good location, friendly staff, pool

rooms are super comfortable, the night staff was so helpful, location was great, pool was nice.

the convenience of the surrounding, i loved the pool, close to a lot of stores n restaurants

the pool and the pool table were really fun and there's also a piano in case you want to use it

the pool looked nice but i never used it

nice bar downstairs, gym, coffee shop, helpful staff

to the beach and proximity to great restaurants and the casinos for an easy night out

there is also a casino across the street

pool and hot tub were awesome

the hotel had a nice pool area, great breakfast, very close to the beach

the spa staff were skilled as well as polite, and even provided tips on where to find the best

floor/below has a view of palm trees and the pool

clean rooms, gym small; but spacious and was well equipped

brian at the front desk, lynette at the conceirge, jackie, emily and bar staff were fabulous

olvin at the beach cabana rentals, and sergio at the beach bar were exceptional

my kids really enjoyed the rooftop pool as well

room, pool, gym, service, bath

the laundry room was so convenient

the pool area was nice and always had clean towels available

the pool area was wonderful

good location, friendly staff and nice property. late check out was amazing to have!