incredible property, rooms, pool and beach all fantastic

the tropical location, the amenities, the food, the plunge pool in our room, the beach, the architecture, and most of all the staff, everyone was was friendly

lastly, the beautiful pools and spas close at 6pm, and thats just such a shame, as they look so incredibly beautiful at

spa facilities and restaurants are the best i've seen

loved the pool at the room, i saw the employee who cleans it and checks the levels of chemicals

breakfast and happy hour

free breakfast every morning and drinks every evening

beautiful place, very comfy, nice casino and restaurants, the pool was great and the beach.

pool,casino, restaurant

the gym wasn t available

and also i reserved a suite with 2 queen bed because it was 4 of us (parents with 2 kids) but my room had only 1 king bed and the sofa was for 1 person

we had a great time here. nice place and reaort with kids.

the pool was very nice and heated

rents with 2 kids) but my room had only 1 king bed and the sofa was for 1 person

aside from these issues, we enjoyed the pool/beach area

the bar at the hotel open daily

they switch our room for another one in front of laundry and everyday we heard the ladies talking loud and making noise

there is a swimming pool next to the lobby

from the checkin, to the room, to the pool and the terrace next to the poolside

rooms were clean, and the views were amazing, breakfast was good

the bar closes too early 1am

excellent breakfast!!

thank you for having those breakfast to go ready

the only thing i founs in the location was that the pool was old...

breakfast/gym includes room was exceptional hotel was clean

the breakfast was great, the location , the service and the room were great too

tons of commerce around including a casino

the swimming pool is great.

extremely clean, beautiful, breakfast was fantastic and the staff was beyond great.

beautiful and clean. breakfast available

wifi in room not great but everywhere else perfect

food and bar average

i was a bit concerned that the wifi was an unsecured network.

also under the laundry room so sounded like planes taking off above you

and the girl in the reception was very friendly and so nice to the kids it was right in the middle of the old town and very

also, the scrambled eggs on the breakfast bar were the worst that we've ever had

the only amenities the hotel offers is a very small gym & a rooftop pool that was underwhelming

i couldnt go in the pool due to weather

pool. it doesn’t look like the same as the photos

what an improvement, room was fantastic, bar area great

did not tell us about shuttle no water pressure for

restaurants in walking distance pool area is really nice with bar and food beach is 18 minutes away walking or a uber is about 5

shuttle service was not running on time.

there was a shuttle that transports guest to old san juan

the location is another hotel cross the street with a casino movie theater behind the hotel

shuttle to beach & old san juan proximity to things

hot tub jets did not work. small casino, no video poker.

breakfast was excellent , restaurant and bar also excelent good food and outstanding customer

the late hour for room service

we tried for hours and never were able to get on to the wifi

more option on the menu. and a kids menu as well

outside bar didn t appear to be open , i never asked why but i assumed covid restrictions

more option on the menu. and a kids menu as well

e nachos were not good and the pizza could be better

olive garden right across the street, friendly staff, warm pool with a bar, nice small gym, and clean lobby that smelled fresh

we were upgraded and having the kitchen was a great addition for

hotel bar did not have food every day and the times they served food were odd and did not match what was

very clean, good breakfast, great location

there was a laundry room

about this issue and allowed me to use the amenteities available while i waited like the free shuttle and the pool

great views, the best and safest private beach of any san juan hotel, rocks break waves, creates pool

expensive room service and they seldom answered your call

like how there was a section for family and kids

restaurants and room service are overpriced.

we made them at the desk directly with the spa and two days in advance

only had a little knob to turn in addition remodeling so none of the amenities were available laundry gym roof top parking $19 per

it is close to where i was working. the availability of a gym.

coin laundry facility

the gym is super, the staff is very friendly and service oriented

gym equipment old

bathroom was a bit small but this is a stay i recommend very lovely rooftop bar and pool and stunning

beautiful hotel with rooftop pool and restaurant. comfortable bed and big room.

decent continental breakfast in lobby, and gorgeous rooftop pool and cabana area we wish we had made more use out of

location was great but,we didn't eat breakfast there not because we didn't want to we just wanted to explore where we were

love the rooftop pool, wow what a view, and great lighting at night

there were no sitting at the pool and the comedor staff kept telling us that we couldn’t sit there

they are able to give you a $17 daily credit to their snack bar in the lobby

location was great. it was nice to drink by the pool.

pool was green

restaurant or bar not open

was conveniently located near a lot of tourist attractions all the pools was open the bar was an extended plus the drinks and food by the pool was delicious and the staff was very

the view was spectacular and the pool was very good for the little ones.

of the hotel control with covid but had to make reservations for the pool or gym

of options with 5-10 minute uber ride or 10 minute walk, which is not a big deal unless you have kids who are tired by end of day

a really nice gym

gym equipment very

good location, excellent beach and pool facilities, friendly staff, excellent cleaning service.

there as also a bar in the pool

the door getting stuck was a fire hazard, the toilet barely flushing was another issue

great facilities and location. the pool and hot tub were great.

bar was only open until 6pm

room service consistently missing something

property is perfectly located, neat spaces, have a good bar and infinite pool to enjoy this part of the city

the little pool. even though the view was amazing!

we were looking for a hotel that s adults only and this was it

food , amenities, the pool area . rooms are perfect ‘

the design the pool the whole entire set up

breakfast to the room was served in plastic cups and burger packaging

breakfast was a scam

the jacuzzi and pool

breakfast was good

vibes nice private outdoor jacuzzi rooftop was cute, you could reserve a time slot to use then pool by yourself

the pool!!

breakfast was available but a little pricey

pool area didn't stay open past 10pm

location and the perks like water in room, gym

building is beautiful, clean, staff is extremely polite and helpful, room service was great, i would definitely stay here

breakfast was also amazing fresh fruit fresh good the service was phenomenal

while the room was nice, the wifi in it just didn't work

enjoyed the hotel and everything it had to offer, pool, gym, towels for pool/beach/adult only area/drinks/complimentary bottle water

place to stay with a pool and close to the beach prior to our cruise

the gym and the pool were great. i also loved the are where breakfast was served.

willing to accommodate the change in gym opening time

their laundry machines were broken and they didn’t allow anyone into their game room or gym

the laundry facilities were never available

were wonderful at acclimating our luggage for early check in and check out

amenities (gym, pool, bar, casino)

casino was great the restaurant by the pool was amazing

kids were in the adult only pool

i loved the bright, airy entrance, and the pools were fantastic

need separate pool area designed for kids

it also has a pool for it you wanna use it and a lot of spaces just to sit and chill

the pool and the pool table were really fun and there's also a piano in case you want to use it

also, a pool and nice outdoor spaces and a perfectly adequate breakfast is included which we really

the terrace and pool were nice also

the pool looked nice but i never used it

pool and hot tub clean and well stocked with towels

location and have a connection to the nice restaurant and bar ,,parking has a extra fee a decide parking around the building but location in great you just

the hotel had a nice pool area, great breakfast, very close to the beach

pool and hot tub were awesome

be cleaned on wednesday the day before check out, there was no toilet paper, no extra towels, no bar soap, no vacuuming and no surface cleaning done to my room as they did before

was more of a family resort with a lot of kids running around, i prefer more of a younger crowd but it was nice to relax and there wasn't any

the casino was very nice

excited to be at a resort with a casino for drunks and gambling

no room service or microwave

hotel and excellent for families with kids

the pool was so serene and peaceful and it’s located in a great area with the beach and eateries

pool is nice but definitely not big enough for a hotel w that many guests lots of kids and wig hair in the pool and it’s is not on the beach but only a block away besides the pool

top pool and bar was amazing

at its highest volume and there is no way to change the settings the microwave is located in the laundry

the pool area was wonderful

my kids loved the garden out back

no breakfast

the lobby is beautiful and a hot breakfast was included

the breakfast is very ample

the room has a kitchen, air-conditioning, a tv and a private bathroom

breakfast was awesome and the staff was wonderful and we slept great.

i pool was clean and so was the gym

the pool area is very nice, they have ping pong for the kids

many kids at the pool and in the hot tub, which led me not to spend much time in that area

laundry facilities were difficult to find and the dryer didn’t dry the clothes all the way unless

good location, friendly staff and nice property. late check out was amazing to have!

right on the beach great beach bar nothing fancy, if you don’t like hearing the ocean this place is not for you

the only thing i noticed employees speaking loud because the outdoor bar is next to the first floor rooms

it was so easy to walk to the beach or local shops, the bar stayed open a little later the night i got there just to get me a drink before close

resturant and bar were understaffed

bar in this hotel is great and view was amazing . and bar stuff was really nice both 2nights

breakfast options are limited but certainly better than nothing

had a bar on site

used the gym and was happy with the equipment inside

the bar and the hotel have music super loud and horrible music playing since early in the morning till

grab a towel by the pool for the beach there is seating for hotel guests