we stayed here in october so pool was closed but would propably be very nice in the summer months

the free breakfast was really nice, too

wifi coverage indifferent.

plenty of easy parking

staff excellent, good breakfast, ample parking

pets are able to sit in the bar area with you which is a

for northern spain ferryports excellent bar and restaurant typical spanish but great value cctv cameras covering car park receptionist

room very clean and comfortable. nice bar and restaurant and very good food.

very handy with bar and restaurant next door and fab as it was pet friendly

it’s proximity to the motorway. ev charging and delicious food on offer

pool, short walk to the bus stop

there is a nice swimming pool and a garden

only disappointment was that the pool wasn’t quite open yet because it was early may

the pool was lovely and spacious around for relaxing

very nice view from balcony, good bed and friendly staff. pool was also nice.

pool was closed, but we didn’t ask if it can be opened ether so it doesn’t really count

facilities are also great, heated swimming pool

the fact that there is a pool is a massive advantage for the kids

sunset and relaxing time by the pool

the pool, the surrounding area, the views, the food, the decor, the restaurant, the bedroom

plentiful parking

breakfast was held in the bar with plenty to chose from, very good value at just 5€

clean, decent sized room. bar and restaurant good.

although the location was a bit isolated it didnt matter as the on-site bar and restaurant was perfect and staff very friendly and helpful - fpod was excellent

would have liked some tapas choices in the bar but as it was good friday none on offer.

coffee isn't self service so have to get the bar man to make each time

problems with wifi on the last day

reception staff were excellent. bar and restaurant staff less so

nice room, good breakfast

room was spacious and perfect, and as requested bed was really comfortable breakfast was awesome with lots of options and respecting covid-19 prevention

breakfast adequate though

service, cleanliness, bar and restaurant

didn’t eat here but meet friends later at the bar for a drink and that was very good (nice white wine) access to wi-fi really easy and

because my kids loved the place

the town has plenty of public spaces, many play grounds for kids, rich in dining spots

mini bar was not mentioned in room facilities but we as a family we need it so i recommend it

all room in the

room service etc

very small gym.

the gym is very much non existent

smells sometimes of drainpipe / humidity breakfast s hot dishes lukewarm gym is not very comfortable

room service food not so great. cooked breakfast could be better as well.

a lady named victoria who delivered our room service was fabulous, very polite and friendly

couldn t fault the place - friendly staff, clean and comfortable, and ample underground parking (for free) (+)amazing , rooms , the stuff , quite and peaceful and free parking (+) - the parking lot is huge (+) free parking a bonus (+) everyone was exceptionally friendly, and the parking was simply fantastic right in the middle of the city center (+)easy access, free parking and friendly staff (+) nice and welcoming staff breakfast was rather good, with eggs, fruits, coffee and so on free parking excellent view (+) we left our car in their private parking, which is securely closed at night, and relied on public transportation (+)the room is wonderful, big and comfortable! and there is big parking underground!

no restaurant, room service or bar facility after breakfast, not really good enough for a four star hotel

were no tea or coffee making facilities in the room and there was no room service the day we were there

bar did not open until 20

very comfortable room service very good

needless to say, i went to a local bar the following night for some tapas and a few beers

good bar for snacks, food, drinks

intermittent wifi connection inside the room, couldn't connect laptop or ipad.

seems to have no encryption)

but we were definitely surprised by the incredible breakfast

the breakfast area was quiet and inviting; the breakfast buffet had a reasonable variety of foods

breakfast is excellent

the breakfast is not good

no mini bar or fridge in the room ,very important !!!!!!!!!!!!!!!!!!!!!!

was an exceptional hotel, that offered a complete breakfast and nice customer service from all the stuff

reception and bar service as they use the same personnel

toiletries and breakfast

nice hotel in good location for us. free ev charging!

parking is spacious and enough room for a good wide car and low sports car, also ev charging for tesla only but ionity is nearby

rooms, super clean, modern facilities, sound-proof rooms, vending machines in the premises, free parking, next to the highway

good value for the money, fair for a one night stay in business travel, with free parking.

surrounding area, very greeen :) -nice staff, clean bathroom, low price (for room service etc) -located in a schoolcomplex, you will have cafetaria, mensa etc in the area with

fairly good value for money, stable wi-fi connection, large room and no problems with parking.

quiet area and free parking

outdoor swimming pool is clean and big enough to swim in it

the pool is small, but calm

lovely swimming pool, tasty breakfast and very nice and helpful staff.

lovely grounds and swimming pool

in smart gardens with pool

small swimming pool, free parking, free wifi, etc)

enjoyed the coffee bar and the breakfast was good value for money

had room service which was prompt and the food was still hot

no information once you were in the room like cost of things in mini bar, if room service was available or how to contact reception

enjoyed the coffee bar and the breakfast was good value for money

i arrived they found a room available for early check in

everything was fine, breakfast doesn’t have huge variations but few and very good products .

room size is small, breakfast is average. very small gym, no swimming pool.

very nice and varied breakfast

more room to accommodate all for breakfast, but staff coped well

open when we were there during the whole weekend in fact which was a shame we were asked to order room service

it is a good hotel with gym, good services and clean

spa is small

bar shut too early in the evening

i really enjoyed the gym and spa facilities.

room service was available and room had a mini bar also

good staff, bar food was ok. rooms very clean. gym was ok

there was some awful construction work and hotel was nice enough to not make me pay for my mini bar as a token of appreciation of my patience

e sole reason i was staying far from downtown), and that the gym

room service was available and room had a mini bar also

fantastic hotel with rooftop pool and excellent service

we ordered room service and due to a system issue we didn t receive it for over two hours

we loved our room and the room service

wish the pool was open

the swimming pool, sun deck, rooftop bar, and restaurant are all really really nice

sweeming pool and gym is very good

the gym is quite small and poor for a 5* hotel. they used to have a bigger and much nicer one.

the breakfast selection available was awesome and very well displayed and tasted equally well

area but is close to restaurants and huge shopping mall only negative is there have a beautiful pool which is

great big swimming pool, pool towels provided, big rooms, soundproofed

reception staff and bar staff were all lovely

of the few hotels in madrid with a pool, it's 15-20 mins to the main sqaure via the metro system

expensive breakfast, 11 euro was way too much.

no towels for the pool or sun loungers.

if i remember well, it seems that they charge for the towels to use in the pool.

there was a complete absence of information in the room apart from a room service menu

rooftop was closed. would be nice to be able to chill there even if the pool is not opened.

m, rooftop, elevator)

the rooftop swimming pool, the breakfast, the room

it was not finish and something were not usable

the rooms are great, the restaurant is delicious, the pool is a lovely addition, and the free water on a hot day is an absolute lifesaver

a shuttle n bus is also available between the airport and the hotel

fabulous swimming pool

airport shuttle bus seduces also provided making transport cheap and easier

i was also impressed by the laundry service via wewash app

easy because of construction, so if you are traveling with a lot of suitcases or strollers or kids, you may need to walk a short distance to grab a taxi or a bus

booked to take my daughter swimming. no kids in the pool…..

wanted to have massage but the spa was closed

the bed was super comfortable, the bathroom had all that we needed and the room service was swift and the meal delicious

good gym

very friendly staff, good breakfast :) room service works perfectly

you don’t have to pay for the breakfast of the kids.

overpriced weirdly not good. small rooms. terrible location. tiny gym.

i had a little accident at the bar and my mother tells me all the staff was super helpful

service in the bar was very disappointing. a hotel bar should not have inexperienced staff.

not possible to get a coffee until 11 when the bar opens

was closed for the summer, bar also was closed, so we couldn t get anything inside of the

most of the facilities were closed as the restaurant and the bar and this must be advise when you book

big rooms. laundry service was excellent.

nice spacious room with storage places. nice bathroom (could be larger). i appreciated the gym. (-)the gym could have been better.also, for the price i paid, it could have had more facilities. (-) the gym had only 1 very old and out of date treadmill from the 1990s

advertise with gym. there is a threat-mill and a few dumbbells. not a proper gym. disappointed

breakfast good, location too

no gym

great customer service, breakfast & pool.

has i been staying longer i would have used the gym and the pool

good bar food and welcoming staff

location was great for proximity to chamartin train station. good restaurant and bar on site.

breakfast was great and staff helpful , sadly no laundry service but i walked about 6 minutes to find a

clean and nice rooms, really nice staff, air cooling, nice bar and restaurant, quiet at night

after i went to reception to pay my bill and i asked if was the same price for adults and kids and she told me no kids is half price so she changed the bill

lovely pool, sauna and gym too

you have the metro station so close so you can move everywhere, the staff from the restaurant and bar are so friendly, definitely i ll be back and recommend this hotel

triple room was spacious, our kid’s bed was set up beautifully, with a little towel and kids shampoo, lotion, etc

the gym has all the equipment you would need and also you can use the sauna

clean and modern, great vibe specially with kids

wifi +very clean +friendly staff +metro & supermarket within walking distance +the 3 lifts are

hotel, friendly staff, gym is good, bed was very comfortable, good size bathroom and the cleaners were brilliant, also

so towels)

only one bench in the gym.

30pm and the bar was closing at 11pm would have been nice to just chill out there

gym access has to be granted separately in order for the room card to open the door

easy check in, friendly staff, good internet, good gym, clean.

great breakfast and i was happy to use the gym facility after a long vacation.

covid has impacted services (gym sanua)

gym was out of service

the bar was closed when i arrived at 11 pm so i had to walk 15 minutes in order to find some food and

cleaners are perfect good snacks and food in restaurant miguel angel, experienced maitre and barman good prices at bar 24 hours front desk fast solutions to problems air conditioning at

great location for transiting through madrid. bonus having bar on site and outside sitting space

swimming pool is refreshing

of parking bus stops outside for madrid central 15 minutes by car to the centro nacionale de golf

great parking

wifi in room

the pool was excellent. also the fact that it is a very quiet hotel and it wasn't very crowded.

perfect for kids

location for metro access for madrid and airport, great gym and the breakfast is good, as is the

efficient room service for a light diner in the room when tired

there is no actual separation between parent bed and kids

they had food and bar and it was close to the city and the team was very helpful in guiding me

no restaurant or bar at the hotel but many bars, cafes etc

that had no switch for so had to remain on all night which is not ideal for light sleepers and kids

connecting door between the rooms, so if you have small kids it is a problem

comfortable, good size room, grab bar in tub which has often been missing in other places i stayed

rooms a bit tired. shame no bar / restaurant.

no laundry facilities

the attached bar area was very cool and they had a good beer selection

i loved how late check out was an option !!!

liked everything about the hotel: a proximity to the airport, quick check-in, cozy bar downstairs

laundry service provided and the breakfast options were not that great

bar in the back of the place

the restaurant and the bar are perfect at night time

the bar was never busy as the prices were very expensive for this location.

pool and bar opening hours wasn t till 11.

the airport shuttle availability was a bonus

great pool bar and facilities. close to airport and estadio metropolitano staff super friendly

are very comfortable, large rooms, v nice in-room dining menus, and i love that you can order room service with your phone on the

i believe the breakfast and room service was also

hotel kindly put our two kids into adjoining rooms which made our stay peaceful with our own space

gym

free wifi

wifi in room, good location, supermarket round the corner, opposite popular madrid nightclub

no 24 hour room service but that's being picky!

clean, fast wifi, good breakfast, very friendly staffs, comfortable beds, modern bathroom, efficient air

comfortable room and nice bathroom. good quality room service meal.

no pool, unclear when and where shuttle could pick you up when going from airport to hotel.

kids was looking for swimming pool

room service also very fast

loved the comfortable beds and the rain shower head. the breakfast was excellent.

was a bit disappointed to the fact that there was only slow speed wifi included

high-speed wifi

location, 10 min by tube to the center, rooms are comfortable, bathroom is clean, there is a gym, also the bar and food are good

friendly staff and good room service

loved the breakfast, pool, lobby, and the coffee lounge.

music at the bar from morning

the pool wasn't open unfortunately.

pool, clean, nice bath products, comfy rooms

remind the kids not to run

wifi is very limited only to one device

wifi decent too

not able to try pool too cold

internet wifi connection.

hotel was clean and they had a very nice selection for breakfast

the pool is not too deep, for an average sized person, except a depth to the half of the body

the pool was fantastic

didn't use the swimming pool, but it looked clean and really appealing :) i loved the apple cider vinegar option n the

pool available

the pool, the cleanliness of the room

anazing breakfast

clients have to pay for sauna and gym facilities

to carry-on your bags inside and outside of the hotel without help and no swimming pool

in addition the gym while great is not explicitly a hotel gym and is very popular so guests should be aware and

location, rooms, breakfast, team

the wifi maintained a good connection, even during times i required video conferences

the free wifi was excellent

breakfast friendly staff, helpful with kids good wifi connection close to metro station

the room was very quiet, the bed good, and the wifi excellent, better than in many 4-star hotels

wifi was good and the air conditioning worked well

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant, though within 15-20 minutes walk there are some

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

a lovely restaurant bar beside hotel (castizo)

high-speed wifi. close to city center.

wifi had some downtime

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service, and most importantly taking

aircon wifi parking lovely leafy location clean towels and

service at the bar was excellent and the bed was very comfortable.

room wasn't clean and wifi was damn slow. the gym was like a small room with two bycicles.

of little milk cartons for tea and coffee and told us we could get a little jug of milk from the bar but we would be charged

1. the fact that it had a gym. 2. small restaurant with very good and reasonably priced food.

gym appears to be closed all the time, so has jan ventilation

t mini bar as advertised)

room service i was not helped with my luggage upstairs the restaurant menu was only in spanish so

think it would have been nice to be able to access the hotel bar during the afternoon even for a cup of tea or coffee

is a small hotel in a quiet residential area of madrid with attached bar and restaurant

bar fridge not plugged in, had to lift out to get to plug, took ages to cool down a kettle and cups

good business hotel, with excellent quality of bed, good breakfast, and a nice gym.

except for a small gym, there is nothing great to do inside the hotel.

gym was to small

no gym

fast laundry service

would appreciate to have a gym

good value north of madrid center...easy access to airport and good wifi.

would have loved to see more amenities like gym and indoor pool

food quality. room service

i did not use the restaurant or the room service, so no rating or comments are made in that regard

plunge pool was not open

i really enjoyed the gym

early check in, amazing breakfast, amazing views from our room (10th floor), the room was huge and

wifi worked well, but the setup is not secure as encryption is disabled, have to be on vpn all the

early check in, amazing breakfast, amazing views from our room

stylish, clean, very comfortable and nice staff, good gym, very large selection for

pleasant staff able to accommodate my early check in request.

the gym was so cool and we had an amazing brunch on new year

the amount from my visa and didn t return it they told me that they will not deduct amount for room service because the staff was very aggressive with me but they deducted it from my visa no

the rooftop pool with cabanas and also the terrace bar were superb