beautiful gym and pool we didnt use them but had a look all very clean

staff excellent on reception, bar and breakfast, i will definitely be stopping again

easy to find very quite are free parking and a very modern interior

had room service and this was very quick and the food was lovely and reasonably priced

clean friendly good all round breakfast out side the city good parking for cars all round 10/10

wifi wasn't like your typical free wifi that barely works

attractive bar and restaurant

wifi access could be improved

wifi was a bit slow and there was a strange drain type smell in the room when we returned late

met up with our sons family and our daughter and her boyfriend came and is 2 kids we had a lovely meal and drinks which i paid for of course lol

also, the laundry was clean and fresh

spa/pool area a little too crowded to enjoy fully

kids running and screaming up and down the corridor from 10pm until after 1230am

kids running and screaming up and down the corridor from 10pm until after 1230am

the hotel was perfect for kids & the room had plenty of space

no mini bar in room

was really helpful, and made sure our room was ready for an early check in, the breakfast was very good

andrew was amazing and the late check out really helped us to plan our day

beautiful hotel and spa facilities, was a lovely start to our holiday

a regular here! great value! nice rooms great pool great staff

hotel, good breakfast, and swimming pool and sauna with gym were all free for us and kids really had a great time swimming before their breakfast

hotel, good breakfast, and swimming pool and sauna with gym were all free for us and kids really had a great time swimming before their breakfast

staff were extremely helpful and polite, with really nice facilities like indoor pool, gym, sauna etc

and would definitely recommend , and specialthanks our midweek cleaner grace did an excellent room

great location with great transport links nearby, and plenty of parking if you bring your car

easy to get to, parking for the car, quick bus ride to city centre, nice bar for a few beers and an excellent

plenty of parking space at the hotel

limited room service.

breakfast options were perfect

the breakfast included was the best selection of cereals, fruits yoghurt toast as well as full cooked

great breakfast and hotel is in a quiet and safe location.

the shared spaces are quirky and fun, always exceptionally clean and the breakfast is exceptional - there is everything you could want

great breakfast choices

breakfast, whilst excellent, is pricey

breakfast was absolutely fantastic and the staff were so accommodating and

staff, well equipped room, good breakfast choices and a relaxing bar with an interesting drinks

having towels changed everyday is a nice incentive to reduce the environmental impact of hotel laundry

from shower toiletries in room, service at meals and friendliness of staff and bar staff

the main bar sitting area kids screaming running round from we got there at 5 pm till nearly midnight was a bit unfair to

only to be told would have to sit in bar when we arrived for meal as a private function was on in the restaurant

loved the location, (hotel on the beach) easy on site parking, great breakfast and great sandy beaches (+)parking position of hotel. the room was amazing. (+) good parking & room basic but fully adequate (+) great parking with big spaces,friendly staff,comfortable room and great breakfast all on the seafront and (+) big free parking (+) parking was easy and secure (+) parking excellent (+)location, loads to do nearby, fantastic room, friendly and welcoming, super breakfast, easy parking (+) free parking was a bonus too (+)of free parking

location, friendly bar and restaurant staff.

the wifi - my antivirus rejected it because it was not secure.

for four people, great location in jesmond, good shower, friendly staff, allowed us to have a late check out for free

very comfortable nice bar area, able to order food in the evening hotel very clean, public areas very pleasant lovely

free parking right out the door was great as well

good location and staff knowledgeable about parking options.

location. excellent dinner and room service. very good freshly cooked breakfast

bar prices very reasonable and food choices good

plenty of choice on the breakfast bar and a large full breakfast if you preferred

great size room. very welcoming staff. superb food and good bar prices.

bar staff great

not enough bar staff - long wait for service

there is no room service which is a big down for my preferences

we had a parking space but it is first come first served which was great

the mirror secured on the wall at thd other side with no sockets making it hard to get ready but bar that everything was fantastic

parking and access, great location for getting into town and great value for money

no room service for food and drinks is there only down fall. would make loads off room service.

a great breakfast

great location, got an early check in too and the staff couldn t have been more helpful

mostly pretty good, bar a bit expensive

parking was a bit of a problem

phoenix bar lovely and

point but gym equipment in miles rather than km would prefer option to order eggs at breakfast

comfortable bed with room service. easy access to car hire and airport. parking on site

point but gym equipment in miles rather than km would prefer option to order eggs at breakfast

great proximity to the airport, friendly staff and good wifi access.

asked for early check in which i was happy to pay as i was told wee didn't get it

my room was above the bar - very nice bar at that with outdoor heaters

on reception she goes above and beyond obviously not her fault i was on the second floor i had room service meal was very nice but i did ask for an ice cream sundae ended up with a milkshake

liked the facility and the bar downstairs , big red button at the bar is a great way for sales

buffet breakfast simple : choice of juices, toasts , fruit , cereal

staff were very helpful and courteous and the room service offered was a good option as it was a busy pub

nice location lovely staff nice bar and food

coffee machine in bar not working.

clean comfortable, bar meal was beautiful thank you

we had a bar meal it was delicious and also a drink good price

staff are helpful with an early check in

wifi is good

early check in as most places won't let you in until after 16:00

i had the top room and was unable to access any wifi

well decorated, good wifi. very clean and tidy.

couldn't get logged onto the free wifi for some reason but it didn't cause me a problem this visit

the power shower and the bathroom toiletries were good and the free on-site parking was very convenient

location , plenty parking right on sea front , excellent friendly and efficient staff and fab

the wifi worked in reception and ground floor, it did not in my room

wonderful staff: the girl at the bar made us feel very welcoming, thank you so much

there is a bar and the prices are not high

and staff were lovely and very friendly the rooms were spacious and kept to a high standard, the bar staff were entertaining and good conversations the front off house were very professional and

we had a meal in the restaurant which was delicious and a great choice for 2 adults and 4 kids

kids area was too smal for the kids to play.

the lovely lady who served our breakfast made the stay all the more special

standard of food at breakfast was outstanding

nearby shops, near the tyne tunnel, close street parking, very tidy, clean room & modern facilities

poor wifi, the connection would break quite consistently 4

tv was tiny in such a big room, it wasn't linked up to wifi so limited channels

loads of parking and easy access to the tunnel to north shields

is unbelievable value for money, the location is perfect, ample parking

not allow a late check out and never has

location good breakfast pleasant staff

the breakfast didnt have the best options

very clean, good location and nice breakfast.

gary, the bar manager went out of his way to help

all amenities were included and all our needs catered for including both breakfast and dinner on room service

bar was nice and quiet, amazing restaurant with excellent food and staff

earlier check in options even if pay a little more free parking more room service options

boom the bistro in advance to get your meal everything is covid safe from qr codes for bar room service, menus etc to being very clean and great social distancing and other rules put into

booked in the restaurant it was everything we were expecting and more and the next evening we had room service and everything was

room service was terrible

room service for dinner was fast and the food was very good

a genuine spa like feel without having to leave the room

room service ends too early

customer service from the time you arrived, at the check in desk, in the bar and restaurant was outstanding

room w was only an over head waterfall with no other shower head option which is not suitable for kids

the room service choices. especially for kids.

the wifi could be faster and less temperamental

also they had kids and you could hear

spa closed too early.

not always manned and that you couldn t pay for room service over the phone and had to go down to collect it

good flexability on the late check out which is good for

helpful staff, facilities in room were good, iron and board, hairdryer ,kettle, 24hr room service, clean

wifi good signal close enough to walk from gateshead metro or newcastle train station

good value for money, close to city center, nice restaurant and bar around.

breakfast is way too much and out of line with the industry nationally for an adult let alone kids

room service food really good

a little bit on the gym and bathroom sliding door privacy.

not well equipped gym and very slow unusable wifi

early check in. very straight forward and amazing view of the best stadium

d has been every time i ve stayed here).

oven out of use for room service so couldn't order a post gig toasted sandwich

loved the modern feel and the bar downstairs was very trendy with a dj

no room service

also early check in or late check out available for 15 pounds per hour, give me a

r a fee of only 20)

good wifi; selection of teas etc

the only thing i would add to the breakfast menu is some fresh vegetables.

gym on site

provisions inconvenient having to go down to reception on ground floor to collect key to use gym to n first floor better to just leave it open as only guests can access lift anyway to get to

they were even able to accommodate my early check in which really helped

, nice bar and good and really friendly bar staff

om service) explained

everything else! great room; lovely breakfast

staff was cooperative. the room was clean. good that they have a gym as well.

becauze of an early appointment we chose not to have breakfast but the menu was inviting

i had a couple of occasions to call room service and they answered my query, and were there within seconds when i requested towels

staff excellent friendly breakfast yummy

wifi did not allow me to connect to my vpn for work which made it difficult to get work done

wifi - password given didn't work

breakfast and service

the immediate area was quiet but only a short walk to great bars and restaurants

wifi in the rooms was weak. no toiletries in the bathroom. just soap dispensers.

great breakfast options on the morning

one evening which were disappointing after the quality of food and drinks we had in the redwood bar and the maven

nothing staff were perfect looked after our bags before early check in and were very friendly

view outside an rooms are all spacious, family rooms are great they section adults section off to kids with a section wall to your side of room with double bed side tables an tv an unit then other

parking / wifi poor

and 10) and me have spent 3 nights in this hotel

open window cleaners kept knocking on door even when we told them we paid a extra 30 pound for late check out very

took payment of the card not a harge so now have to wait 2 weeks for money to feed the kids

pool and spa area were great

the spa facilities and the breakfast was lovely

good sized rooms , handy for pubs etc , good breakfast

room service was delicious and delivered quick

clean hotel, friendly staff, delicious breakfast, close to centre

room really clean and fresh, nice bar area and excellent breakfast

early but the very kind and efficient receptionis checked us in and told us how we could secure late check out

etc products ,the water station with fruit/ mint etc easy to use shower,good lighting etc free gym and good choice for breakfast

liked the room, bathroom ,gym and the lovely more than adequate breakfast to start the day

rticularly the room service team who were great ambassadors for the hotel)

wifi was a little variable.

the rooms are comfortable and the staff were very friendly

wifi was excellent as well, hardly dropped at

though a lot of information was available via

room service very expensive but lovely food so not all bad

the kids were over the moon with everything which is all a parent can ask for

views were lovely at breakfast, in the bar and some of our family rooms

it was a faff having to get the hilton app to obtain free wifi

wifi should be free in the rooms

the gym wasn't particularly well-equipped but i survived!

should be a manual in each room explaining the facilities, wifi etc

excellent gym

very modern & staff were lovely. the food was really nice! & the room service was quick

hotel bar and restaurant was good as well

as a member the early check in and late check out was a massive bonus

clean, great facilities, lovely friendly staff, location brilliant, breakfast great even for the kids

clean, good breakfast, lovely staff, big rooms

the buffet breakfast was fabulous as well, and everyone was very friendly and helpful

the breakfast was included and was self-service

fast room service

the view was phenomenal, the room service was spot on!

room service for meals was very good and the food great

good wifi

clean room and good breakfast.

kids in the pool

have good time with 2 kids, room is big enough for kids to run

access to the swimming pool and gym facilities

good stay ideal for the arena good room very clean great temperature breakfadt and bar good too

pool and gym small but first class

new towels were immediately brought up to my room but it made me suspicious of how detailed thier laundry is

the wifi was problematic at first, but it got fixed quickly after contacting support

also there's a science centre right across the road if u are planning on coming with kids as well there's plenty to do

we have kids & it was our break & lie in to enjoy so we was really annoyed unfortunately

the breakfast was great. bar was lovely. friendly and helpful staff.

friendly team, great service, lovely evening meal and breakfast, free parking, rooms done to a good standard, pub refurbished in 2018 and looks great

breakfast, service, staff, cleanliness and food were all excellent

location, really excellent food, friendly staff, generally great facilities, safe parking, overall

friendly and helpful and despite the excellent value for money room price it included a delicious breakfast

lovely country pub with great food and a fab breakfast. friendly, welcoming staff.

went into the bar and everyone was friendly

lovely stay lovely bar lovely people, really nice for a nice little get away!

it is excellent value for money with a bar down stairs and a lovely breakfast in the morning

nice bar downstairs and if your going out in the town this location is good, it’s a 10 minute taxi

bed was ok to sleep and they allowed early check in and later check out

was great, the room was clean and comfortable and the bar downstairs had live music on

really lovely hotel,great bar and food and staff excellent

early check in and late check out

the bed was very confy. the bacon was gorgeous. great parking.

offered us free breakfast, minibus transfer to metro and late check out on the

limited choice of breakfast and same menu on a daily basis.

an early morning bumming noise like laundry machinery.

the staff were all very accommodating to me with early check in and late check out so i was very thankful for that

breakfast was very good with lots of choices

staff went above and beyond to help, also helping and allowing early check in that helped us a great deal due to traveling for a wedding

breakfast was fantastic.. gym, pool and spa wonderful after a long journey.

clean, modern room and free access to the gym.

nice to have the pool and fitness facilities

could tell you about opening times of gym/swimming pool or even a menu of sorts as they provide room service

the room service was good. food was delicious

love it we visit regularly great location great pool spa facilities lovely staff restaurant overpriced and room service prices but offer great breakfast

pool, steam room and saunas are good as is the gym

ordered breakfast in the room whilst hubby went to gym

pool, spa & location

spa and reception staff very friendly and helpful

comfortable clean room, excellent food in the restaurant for eveing meal and breakfast was excellent

the rooms, bar and restaurant as well as friendly staff.

00 a trip is much easier and cheaper than parking in the city

didn't have the wifi code, so used our own data and it wasn't very clear to us what we needed to do

again as she was when offering room service that evening