wifi in the lodge dropped off and i lost five emails that had been drafted

hotel has a bar and serves meals but we didnt use this facility as we were travelling around each day

great bar food was lovely and great value for money, all staff really friendly very timely service,

didn't know at the time of booking the had a spa or i'd have had a massage, great parking, could see bike from window and was relaxed from start

the bar is expensive for soft drinks

kids really enjoyed the swimming pool, and the breakfast was exceptional

the air conditioning no instructions to use it very hot room couldnt get on the internet also but room service was fantastic lovely breakfast wouod come again but issues of room air conditioning

the swimming pool, sauna and steam room are available till 9

super clean, nice and quiet, lovely gym and pool. hot tub was amazing too.

parking- large room - quiet very friendly staff

my wife and i used the pool twice which was very clean and nicely kept by polite efficient staff

quiet room with a beautiful view over the grounds and golf course

if they had more signs outside telling people where to go as i enter through the spa as i couldn t find the reception but everything else was fantastic

hotel is a large and elegant georgian country house in acres of woodland and a golf course

had to order room service as my husband was unwell

we were on motorbikes and therefore appreciated the large tarmac parking off road

was a good choice for breakfast

comfortable bed, very quiet area, breakfast superb

breakfast: superb evening meal: exceeded expectations room: nicely appointed and comfortable staff:

we ate in the bar area as we had our puppy but we were well looked after and the staff were very friendly and

you have to pay for the spa/gym which would be easier if you could do that at the time of booking but it’s a very small

had to leave the novotel with no refund as their pool is indefinitely closed

exceptionally clean, good temperature, nicely decorated, comfy beds, room service available, pool facilities really

bar wasn't overpriced

my kids loved the room, and the hot pool

the roast dinner and breakfast were absolutely delicious and all the staff were really friendly and helpful

good parking

location good- quiet road rooms delightful, pleasant bar & dining room and good food

parking at the back or on the street

from room to the bar everything just perfect...

also, the laundry was clean and fresh

was really helpful, and made sure our room was ready for an early check in, the breakfast was very good

andrew was amazing and the late check out really helped us to plan our day

excellent rooms with everything you need, comfortable and spacious. gym facilities are amazing.

the rooms are good and comfortable and the wifi is fine

kids running and screaming up and down the corridor from 10pm until after 1230am

breakfast we were charged once on card and also paid cash 12

nice breakfast. neat rooms and excellent gym ud83dude18

is on a bus route,great breakfast and location and friendly staff plus a good menu at dinner situated in a lovely village

we ate in the bar for our evening meal - my other half had the steak of the day and said it was one of the best

breakfast was lovely

lunch menu in bar limited, no salads

the linked bar and food are exellent too and it had entertainment on the sunday night, a very good solo artist

we had a bar meal it was delicious and also a drink good price

paid for an early check in as we arrived on an early flight

there is a good bar reasonably priced with offers on drinks on certain

nice location lovely staff nice bar and food

nice bar & restaurant

unfortunately due to covid the bar and restaurant were closed but room service was available

friendly staff nice view from gym good value for money

only problem this time the wifi was really slow so couldn't do the work i had planned from our room

room was comfortable, wifi was excellent, the bar downstairs was accommodating with a good selection of beverages

wifi would not connect

modern but a bit plasticated and lacked a few home touches, like a pen and pad or a room service menu

excellent location - great bar next door - friendly helpful staff

free parking was provided and the hotel itself is modern and spotless

comfortable rooms. stylish hotel. great bar area. great stay.

do not eel comfortable sitting in a restaurant on my own so choose to have room service which does come with a service charge which is a shame, but understand the need

was amazing especially chelsea in the bar who was extremely polite, friendly and professional

the kids loved the swimming pool, which although small was never too busy and always quite warm.

standard of food at breakfast was outstanding

no vending machines to grab a can of coke or a bar of chocolate.

will stay here again as bar great and good price.

from shower toiletries in room, service at meals and friendliness of staff and bar staff

staff were lovely. room service was great quality. lovely hotel

superb building with lots of history and charm, great location with good parking and walks

exceptional property, great location, good service, easy parking

free parking

the shared spaces are quirky and fun, always exceptionally clean and the breakfast is exceptional - there is everything you could want

the breakfast is delicious

great breakfast choices

the breakfast included was the best selection of cereals, fruits yoghurt toast as well as full cooked

our room was clean and comfortable and breakfast was fabulous

dene is walk away its comfy clean a bit maze to find reception but bar has door to reception carpets are nice thick no lift though

location. excellent dinner and room service. very good freshly cooked breakfast

i was really lucky and got a parking space, however these seem somewhat sparse

very clean and well laid out and the kids had separate single beds

mattress and pillows were very firm for my liking and bar selection is limited

was perfect nice big tv easy to access wifi bed was so comfy black out curtains

the hotel has it's own parking in a backyard, it's quite close, so maybe your car would be blocked or you'd block one's

parking and access, great location for getting into town and great value for money

great wifi

sunday night the corridors and our room had a sewage smell most of the night, room service knocking on the door at 8:30 for no apparent reason, double parking, beds not the most

bar staff great

plenty of choice on the breakfast bar and a large full breakfast if you preferred

great size room. very welcoming staff. superb food and good bar prices.

not enough bar staff - long wait for service

bar prices very reasonable and food choices good

absoloutely amazing and so helpful, room was a good size and bed was really comfortable, ordered room service because i was feeling ill and even though they were rely busy it wasn't a problem for

as it is such a public bar i do feel if you are sat in hotel lobby having a drink or just with kids a toilet would be good

very comfortable & spacious room with clean & modern ensuite plus a wifi download speed>20meg and free parking

a great breakfast

delicious full english breakfast in room

the bar was open to drink outside with a telly showing the football and the wify was excellent

parking a plus in jesmond where parking is permit only & difficult to find

carparking free. free wifi friendly helpful staff.

packed breakfast, great customer service, clean and quiet room, highly recommended.

staff was really friendly, the room service was excellent - super fast and cheap

the wifi - my antivirus rejected it because it was not secure.

cent) wifi, good food and extremely friendly and

location, friendly bar and restaurant staff.

loved the location, (hotel on the beach) easy on site parking, great breakfast and great sandy beaches (+)parking position of hotel. the room was amazing. (+) good parking & room basic but fully adequate (+) great parking with big spaces,friendly staff,comfortable room and great breakfast all on the seafront and (+) big free parking (+) parking was easy and secure (+) parking excellent (+)location, loads to do nearby, fantastic room, friendly and welcoming, super breakfast, easy parking (+) free parking was a bonus too (+)of free parking

we got room service breakfast was cold

the friendliness of the staff and the staff. appreciated the flexibility and early check in.

wifi is free too

good choice for breakfast

very petty i know but the gym was a little run down but nothing to really complain about at all.

always thought in holidays inns breakfast was included in the room but it wasn t

would highly reccomend this hotel if visiting south shields loads of free parking big bonus

our room was for three and it was slightly cramped. also the tv wifi connection wasn't great.

hotel /guess house, great position for bars restaurants shops, also the beach and parks and parking, the staff were polite, friendly and nothing was too much trouble for them, the room was

couldn't get logged onto the free wifi for some reason but it didn't cause me a problem this visit

early check in as most places won't let you in until after 16:00

free parking

the hotel was right on the seafront and the free parking was very useful

wifi didn't work

just the lighting in the bar is very strip light bright. not very atmospheric

code that didn t work for wifi when reported told there was a problem and we should have been given the staff code

unfortunately there is just parking on the street

wifi weak.

easy to find & plenty of parking. gorgeous building and the room and bathroom was spotless.

pleased with the early check in considering our room was available after 4pm

clean room and easy parking space.

easy to get to and lovely clean rooms, gym was nice

bunk beds for the kids in a separate area, good facilities

due to our situation we needed early check in which couldn t be guaranteed but staff did everything they could to accommodate

that it had a balcony in the room to smoke also a kitchen with everything washing machine hob

also a very easy late check out process, rules clearly stated so did not mind paying the extra to stay a few hours

the courtyard for pre dinner drinks and bar are was very comfy

all the staff from the manager and reception to the bar tender and maids were so polite and

drinks i have bar expensive but to be expected.

good wifi throughout

the bar was a lovely place to sit and it had outside space which would have been great if we d had

a genuine spa like feel without having to leave the room

the room was pure luxury, and the complentary free mini bar and sweets was a lovely experience

from the concierge, hotel reception to the bar staff where we had a quick bite to eat and a drink

the bar area downstairs was excellent, a very enjoyable experience

customer service from the time you arrived, at the check in desk, in the bar and restaurant was outstanding

wifi was terribly slow

gym, location breakfast

lovely, clean, staff very friendly and helpful, room good size ,bed very comfy good location, had breakfast in room one morning and was delivered to the door by a robot

gym is annoying not being able to go right in and have to go to the desk first

there was a hairdryer, extra linens and pillows, tv and free wifi

no breakfast option for room service.

oven out of use for room service so couldn't order a post gig toasted sandwich

the bed was so comfortable. breakfast was tasty and the spa was luxurious

check in at 2 pm and 10 pound per hour for late check out

i believe it was debbie that assisted me with check in and a glass of wine from room service that i requested

great choice of spa treatments on the menu although we didn t get chance to actually go to the spa

no noise, incredible facilities, spa and bar staff were wonderful

no noise, incredible facilities, spa and bar staff were wonderful

staff were all very friendly - bar food was exceptional and the family rooms were very spacious

was very poor, lots of screaming kids and families and undesirable people laying on the floor in reception area, looked like a youth

modern hotel , friendly staff , lovely room , huge bed , fab shower , bar area great

wifi - password given didn't work

wifi password didn't work and staff didn't know why

staff excellent friendly breakfast yummy

enjoyed using the gym on the 1st floor, it had a nice range

wifi efficient and fast

very friendly bar staff and nice relaxing bar

there was no late bar or room service.

very clean and excellent staff we got checked into room prompt and late check out great stay

were not very helpful, room was freezing, bed was very uncomfortable, no late check out

we also noticed when we were leaving that the laundry room was washing sheets bearing in mind the hotel had no hot water, so i wouldn t like to

even the police were called after young kids had checked into the hotel with the boys parents unaware

hotel - fantastic location and reasonably priced with great facilities too - gym,swimming pool,sauna,steam room and

wifi worked well and got on and worked in the small lounge on skype calls

also, the door to the laundry room on floor four where i was staying was frequently open, again showing large amounts of

they have a great gym for workouts

breakfast was excellent, plenty of choice, all fresh, room was spotless

an issue with a damaged grab bar in bathroom was dealt with very quickly

excellent location and late check out

requested for an early check in as we were scheduled to arrive early

arrival my room floor wasnt clean, shampoo wasnt topped up but eventually was on the next room service

configured, spotless with tea and coffee facilities, an excellent shower, wide screen tv, free wifi, safe and very comfy bed

really good location, accommodated my early check in request.

view outside an rooms are all spacious, family rooms are great they section adults section off to kids with a section wall to your side of room with double bed side tables an tv an unit then other

we had a great room, the view was stunning and the kids loved the bunk beds

wifi didn't work when i was there at all.

room was clean and check in was easy our room was ready early so paid 10 to get early check in but if it wasnt they said they would keep our bags so we

coffee at breakfast was poor. bar shut at midnight.

toaster in kitchen, no dishwashing liquid to do dishes by hand

rap music in the bar of the hotel, with volume increased and inappropriate, vile lyrics.

on 10th floor, although smallish, overlooked the quayside, the breakfast was all we needed and fresh, the location of the hotel was excellent, both for car access

the gym was quiet (just me for the 45 mins i was there) and had 2 treadmills, 2 cross trainers, 2 bikes (-) again, a minor thing but the gym is geared to people who want to use very heavy free weights, i would have liked to have seen 2 (-)gym has deteriorated since i last went (+) has a small gym which is great (-)the gym and spa is very small and does not have a good selection of work out equipment. (*) the gym was really great with lots of equipment and the sauna was a perfect touch (+)room was lovely , gym and sauna were nice too . breakfast lush, great views. (-)gym was too cold. lights in the room weren t bright enough. (+)beds really comfy and nice size room. gym was small but did the job! (-)steam room wasn't in use that was a shame but gym and sauna were good and clean (+)great location. mini bar in room. all facilities including restaurant, gym, room service. (+) has a gym

wifi was less than good and non existant on our 9th floor

location. breakfast fantastic

great breakfast options on the morning

nice bar as well and bonus parking 5 pound a day but worth it key coded to get out always space would

gym could have been bigger

room was clean and had all the requirement of a comfortable stay liked having a gym

the wifi was a did iffy but that was being fixed the day we left.

staff was cooperative. the room was clean. good that they have a gym as well.

kids described it as fun and loved the place

lovely breakfast ( superb sausages ) friendly staff and great value

this should be listed very clearly on the property description, with a heavily pregnant wife , 2 kids , all being woken up by them outside your door is unfair and ruined what was our first trip

not a place for kids

the breakfast area, again something different, three large tables, people sat around and had a nice

the buffet breakfast was fabulous as well, and everyone was very friendly and helpful

toilet had basic liquid soap only, there should place convenient size toothpaste, shaving jel and bar soap as well

night stay for a football match with our two kids

the staff were amazing and so good with the kids and very patient. the rooms were very clean.

staff, allowed and early check in if room was ready, took bags and did the paperwork for those with rooms not ready

restaurant which you can have for room service

paid for room service for breakfast which was 30 for 2 poached eggs 2 glasses of orange juice and 4 brown

also used the gym which was excellent too, had the whole place to ourselves

also the free wifi is really straightforward to connect to, and it's fast

fitness room is modern and thoughtfully designed - better than most hotel gyms

access to the swimming pool and gym facilities

good facilities, excellent breakfast and overall nice hotel

late check out option is an added bonus

car park space on site, gin bar good atmosphere and menu, breakfast delicious and good choice, early check in and late

so accommodating, rooms were spotless the spa was clean and great location

and we had a great breakfast sausage was good quality and eggs cooked how you wanted them

the pool and spa and gym was very organised

gym, swimming pool and sauna was fantastic with the kids and the room was very spacious and comfortable

building was fantastic the staff so nice the only problem was swimming pool was very busy but my kids loved it and breakfast was very

the room service was quick and drinks were ice cold

wifi a bit slow. no seeds at breakfast.

the view was phenomenal, the room service was spot on!

staff, comfortable room, excellent food took advantage of room service as restaurant timing clashed with our evening

could not get wifi in room?

personal delivery of breakfast by one of the lovely team

30pm and slightly early check in was no problem

could have been more fruit, nutella and pancakes for kids.

room service available

nice reception/foyer and bar area

bed is so comfy defo worth a night away from having the kids in my bed