it was amazinggggg i love the pool waterslide breakfast the staff was really nice and kind with us, our cat and our

room and facilities (especially the gym) weren't cleaned during my 2 weeks stay.

didn’t have breakfast

future i recommend to also have plain joghurt and some seets, nuts etc for the breakfast

gym was lovey and rooms were very clean

we used the gym and pool which were both very clean and machines were excellent quality

pool is small and not much seating area

kids loved the cinnamon buns

very clean, very nice staff. the breakfast had variety and it was delicious.

breakfast was great. coffee was hot and service for breakfast was great.

i chose a king suite with spa bath mainly because i prefer a walk-in shower and the room and bathroom were both large and

location was excellent for our purposes and the rooms were clean and available for early check in when we requested it

spa bath could have been bigger.

was there for a wedding and very much appreciated having an early check in to be able to get ready comfortably, feel secure in the storage of my personal

the price it was fantastic and 100% would stay again, there is a large games room, a kitchen and laundry room guests can use

laundry facilities were good as well

on site laundry. tv in each bedroom. front desk attendant was exceptional!

i should buy towels in walmart and wash it in laundry

laundry facility was not friendly for the guest stay short days

i wish the pool was open, but i enjoyed using the gym

the gym was removed at this time during the renovation the temporary breakfast location (in behind the

travelling so booked the double queen suite which had 2 queen beds in a separate bedroom, a small kitchen area with counter, sink, and fridge

no full kitchen as advertised

main lobby,gym and pool closed and small makeshift breakfast room was a huge disappointment since we had

breakfast was good and the kids really enjoyed the pool

the mini kitchen has all needed staff for cooking

the cupboards where the plates were kept in the kitchen had a nasty smell…mould?

hospitality from the front office staff, the pool was perfect for the kids, great location close to the mall and restaurants, and you cant beat the price

cleanliness, pool and kitchen.

friendly staff, clean rooms, good breakfast

the included breakfast suited our needs as well

breakfast was excellent, variety of foods, comfortable bed, love the hardwood floor

need renovation. laundry room was so dirty and old . rooms also need renovation .

staff were great and the rooms were spacious especially for guests with kids.

not enough parking , and need more staff at front desk for check in

conveniently close to golf course.

bed was very comfortable room is spacious tv with netflix and amazon prime free parking

clean free breakfast parking internet

had been significant snowfall and the parking lot had not had any snow removal when we got there and it still hadn t been plowed the

young kids sneaking through the back doors with friends, partying til am hours, zero security

young kids sneaking through the back doors with friends, partying til am hours, zero security

nothing for kids to consume

restaurant staff could not deliver room service so i had to go pick up my 'room service' order

there was no pool and they're breakfast was bogus

the gym and the pool was closed due to covid-19

all the space & the spa tub

breakfast options are surprisingly decent with no add-on charges and the desk staff are wonderful

there is some yellow sticky fluid on the laundry room floor, told them to clean it for three days

staff are friendly, rooms are very comfortable, free breakfast, free breaking and pool

the carpets were full of dirt, the shower wasn't clean, the kitchenette in the room was full of food crumbs

someone in the receiption to receive guests. easier wifi connection.

excellent room service and outdoor poolside dinning

no staff available no receptioist not answering the calls poor room service

room was bigger.m and fully cleaned. good wifi. washroom was also neat & clean.

we even had a challenge as i'd lost my credit card jus as i was trying to check-in with 4 kids and two dogs in anticipation of my daughters graduation ceremony

room service food for breakfast is always good and fast

ordered room service for dinner

outdoor pool facilities and they are not up to the sheraton brand though the staff at the pool bar are friendly accommodating and hard working as they have to run a mile to get your food

hard to find surface parking but plenty of underground available

the gym could be better

coffee and cookies, pool and hot tub was nice too, nice bar downstairs all around great hotel for the

the pool area is well maintained and clean

i did not have breakfast

breakfast was great value and very good.

kids would have enjoyed a slightly bigger pool, but no complaints

always a pleasure to stay here. convenient, ckean and a good gym to get the day going!0

the pool is nice

facilities including high speed wifi, swimming pool and gym

location, beautiful lobby, nice pool

breakfast and room were amazing

was just sad that the spa was closed, would have been great to use while the kids played in the pool

was just sad that the spa was closed, would have been great to use while the kids played in the pool

and helpful staff, ample parking spaces, in a very safe neighborhood and at a convenient location

breakfast options...

very friendly staff and probably the best gym i have ever seen at a hotel

there were no batteries in the remote but they brought us some. room service was cold

rooms are very clean and contemporary, there are ample parking, the staffs are very friendly and helpfiul

i didnt like that they didn't serve breakfast .. i don't like that the gym and pool were closed

thankfully, i don't have kids, otherwise i would be really concerned for their safety

rooms were clean. laundry, gym, swimming pool and bbq were included.

and beyond the pool and the courtyard are beautiful i can’t wait to go back and neither can my kids

there’s a small gym and a pool

pool was cold i have never gone to a cold indoor pool little upsetting but but the kids still lasted a little bit

for money, friendly staff, good breakfast, spacious rooms, nice facilities like swimming pool and office space to connect to print

pool was great for the kids,

bathroom was roomy with a pretty good shower but the bars for support for a disabled person were useless around the toilet

self laundry is convenient.

our 1rst night was in the basement next to the laundryroom

there were kids running on the hallway and making lots of noise when i was trying to get rest

hockey tournament during our stay and kids were running and yelling until 1:30 am

amenities and wifi

no microwave n kitchen essential like cups glass n plates

less washing machine and drier, need to wait for a long time to finish the laundry

the bar and lobby was very nice

convenient location , breakfast and clean room

gym was small but had basics for workout

the laundry facilities were just what we needed.

favourite things: cleanliness, spacious suite, beautiful pool to swim, great breakfast!!

breakfast included

friendly staff, comfortable room with a full kitchen, would be perfect for a long term stay

free parking size of the room location

free wifi excellent quality, super fast complimentary evening social good idea and valuable

we had the two queen bed suite with the kitchenette and the sofa

from free parking to laundry fasciitis

as : very nice bar, pool, fitness room, water in the room, clean sheets, netflix on tv (the kids loved that), design in the room and the combination of coulers, very nice shower

wish pool and bar was open but that can all be blamed on a little but nasty bug civid

hallways were dirty, kids playing in hallway

nice bar and pool table

we got charged at mat fee for using the free mats in the gym.

pool and hot tub were nice to use and the breakfast was good and a bonus the kids ate free

convenient self-parking

out kids love the pool, while moms love its proximity to the outlet mall

check out was noon my kids really enjoyed being able to sleep in the last day

the pool hours

the gym was quite equipped

breakfast menu is extensive and there is a lovely bar for a drink in the evening

pool was very nice fun for the kids

room service is always late

room service quality was poor. bread was a bit stale.

ich never happens

were a little narrow - difficult getting by laundry carts in the hall staff in the restaurant did not approach us about upgrading our breakfast

breakfast included was lovely

breakfast not great mostly bread and croissants

carlo inn gives you the best value for your stay especially with the complimentary breakfast

loved the king spa room.

the rooms are perfect for business travelers, the gym and pool are good, the breakfast is good and the staff is warm and welcoming

the included breakfast selections did not vary.

the pool and hot tub were very nice

the gym , the spa, the room. a really nice place.

the room, the swimming pool, the gym, the staff

flooring surrounding the pool was extremely slippery, my kids fell a few times and they weren't even running, so use

also better opitions for breakfast it often was the same thing

requested a late check out and they accommodated graciously

i want to thank the kitchen staff for their friendliness, helpful, and fresh breakfast

and amenities are excellent - phoenix restaurant nearby serves delicious chinese food - pool and gym are well maintained we would definitely return

we like the kitchen in our room. free wifi, free parking, fitness center and laundry room.

pool and gym facility

- except the pool

hotels in the area made adjustments to change the time for breakfast so it was available for swim kids

we didn't have time to swim in the pool. :-)

the pool was awesome, the tiles around the pool were extremely slippery

there’s a pool and gym

modern decor, pool, gym, mini fridge in room, 4 minutes away from toronto transit that runs frequently and the

there’s a pool and gym

i love the continental breakfast! and the prices are always great here

free parking and beautiful decor

the staff was very friendly and helpful breakfast was enjoyable and filling.

no room service

feels like a more luxury hotel, free parking was included, the rooms were neat and tidy, early check in when available

having a full kitchen allowed us to bond as a family over home cooked meals

the rooms are very neat and i had fun using the spa and gym

now that our kids are getting older, a hotel room can feel very small & overwhelming

were very friendly, room was spotless, morning breakfast was delicisious

the pool was a nice warm temperature. staff was very friendly and the room was clean.

the smell got so bad i had to pack my kids up in the middle of the night and find a new hotel

walking to pool close to lobby

you will need when you go on vacation planed or unplanned vacations clean quiet place nice gym and

the pool temperature was also amazing

pool was so warm and relaxing

great location. very clean. kids loved the pool. great breakfast. plan on coming back.

everything!!!! great sleep, kids loved the pool. great price.

pool looks nice

i travel all over canada with my dog and used to paying $0-$25/night as a pet fee

the breakfast had variety and the pool, although small, was warm and cozy

i loved having access to a kitchen

like the rooms , quite at night which is good , breakfast with nice choices, like the staffs , kids love the smart tvs options for chrome cast and netflix, thank you

breakfast was hot and tasty

the room was spacious and loved having laundry room available

delicious breakfast

the facilities were old, some gym equipment not working, housekeeping not consistent

nice hotel with good accommodations for late check out and early check in

wifi not very good.

pool wasn't as glamorous as pictures showed. pool was also cold. no hot tub.

service technology wifi terrible

i like the early check in upon request

late check out extended free parking

good sized gym w decent amount of equipment

was burned very severely in the lobby after getting a cup of very hot water from the kitchen staff

lousy laundry, the slow washing machines and they wash badly and the even worse dryers, do not use them

free laundry, quiet, breakfast included

in-room kitchenette, high ceilings, on-site laundry, very quiet, friendly staff, near ttc

i only took room service one day and the housekeeper could have dusted the place better.

the wifi was week at times

no breakfast, no swimming, no gym...not good

easy parking

a deal breaker but gym could do with more equipment

loved the free complimentary breakfast in the mornings make our stay more pleasing/relaxing especially if you're on a budget

in was easy rooms were side by side kids enjoyed the pool breakfast was not bad rooms were very clean with lots of amenities check out

ev chargers in the parking lot were easily accessible and easy to use

118 was smelling like garbage, noisy throughout the night because of laundry beside

the laundry area should have a credit card machine or coins

swimming pool was closed but we were able to swim at the sister hotel across the street;

very nice outside sitting area and nice large gym with lots of equipment

2- the kitchen in the room was a plus

3- pool was too small, mostly it's made for kids

location 10/10 customer service 10/10 breakfast 10/10

free breakfast, gym and pool were a plus

breakfast was great, pool, staff, beds are extremely comfy…

good size bedroom , leisure facilities good , breakfast good , coffee on tap most of the day

the pool was closed for cleaning. necessary but sad

the gym was clean

i thought there would at least be room

a lot of machinery noises

room service did not respond to refresh sign 2 days

also there was no room service after certain hours which was not convenient

the facility's are cloused like gym, pool, restaurant and tennis field

breakfast was excellent and i was very impressed with the staff running the breakfast kitchen.

breakfast, gym, etc….

no issues at all, good supply of toiletries, decent little pool to float around, small little gym, amazing breakfast, for this price, no complaints at

staff are friendly,very well located and so clean.they serve a healthy breakfast.

nice to have access to a kitchen during our stay

always nice to get a hot breakfast

swimming pool and gym available although we didn't have time to use them

breakfast selection, nice pool, hot tub and sauna

breakfast selection, nice pool, hot tub and sauna

this was perfect, the breakfast was incroyable and the room just perfect!

my kids played for hours

pool was clean and nice

we ordered room service and only after the food was ready did we get a phone call saying we have to come and

wifi was unstanle

loved the fact to have wifi free any time i wanted and it was fast

everything and the breakfast was absolutely amazing.

no laundry facilities

they dont have laundry service or even a room

super, super breakfast, from home made pancakes to bacon and eggs. top breakfast

also had noise from the laundry facility early in the morning

beds comfortable breakfast good staff exceptional

small pool area gets crowded quickly

the pool was warm and not busy

clean, friendly staff, great breakfast

location is close to work and breakfast served with all precaution and measurements

covid out and about most places are limited to what they can give their customers as far as breakfast, but monte carlo was nice enough to supply a breakfast snack in a bag

early but then i had to go spend over twenty on breakfast which should of been included; with two kids i try to stay away from a rush so i was slightly upset about that but it is okay and also i

the gym

good wifi bed very comfortable very clean

wifi is free and easy and parking is ample and above ground

the location was perfect since it was in the parking lot of the venue for my company christmas party

was clean and quiet ample parking

the coin-operated laundry was very much appreciated for my 5-night stay

awesome spa, great parking

that it says free wifi, you still have to pay $5

excellent location to airport and good breakfast

bacon and no beans the breakfast sausages are salty and not sure it's meat breakfast needs some help like

manager went put of his way to help us find missing cell phone on another hotel's shuttle bus

clean room and a good price for room, free shuttle service, good price for parking for an extended time

clean, quiet, approachable staffs, proximity to airport & free shuttle

didn’t stay for breakfast

great location, short shuttle ride to the airport. lots or food choices within walking distance

there was no hot water either in the evening or in the morning. also, the wifi did not work.

quiet , loved the court yard by the pool

staff were friendly and gave a late check out

best breakfast i've ever had

great facility , nice pool and spa

we also used the spa exhale , which tried to scam us and felt weird

overpriced room service, they charged 8% to deliver the food to the room, 18% gratuity then requested an

room service was over when we arrived very late that night and at the bar we asked to have food

complimentary breakfast, airport shuttle

the location was not too far from the airport since there was an airport shuttle and i was able to get to downtown toronto via public transportation easily thanks to the

even just something simple like a juice box, apple, muffin or bagel or granola bar would have been nice before heading to the airport

a large group of kids arrived late on my floor and they were quite noisy for a while rooms not very soundproof

hotel is not flexible and not staff not ready to assist most times i couldn t get one hour late check out after spending 4

kids liked the pool

breakfast at restaurant closes very early, but found good choices within a reasonable distance

the room/suite had everything (full kitchen) which was very practical.

the kitchen was well appointed, and the ice maker in the fridge was a welcome bonus

gym is really not well equipped needs a cable machine at least added to have decent workouts

breakfast was good with a good selection to choose from. courtesy airport transfer.

if you can show the cost of breakfast on booking

breakfast was not the best. few options available. parking is very expensive.

no free parking within the property and quite pricey daily rate without breakfast

didn t have breakfast there but did get a glass of juice and it looked ok

in the king suit and the view was nice it was facing the golf course with a little pond had a kitchen inside fully equipped very clean inside no complaints

the gym was small but clean and had everything needed

stocked with items you would expect in a kitchen

the room service was spectacular, quick and friendly.

wifi was really spotty and it was difficult to do my homework and as well my microwave stopped

judgement at all they were super helpful when we were having trouble paying for our stay and the breakfast is super good

the pool was nice for the kids. breakfast was also very good.

the bar has been raised, they need to try harder

my kids liked it

my kids love the pool at this hotel - we have stayed a few times now

kids loved watching the airplanes landing from the hotel room

wifi is fast

in the west side eatery, i liked how comfy the beds were, liked the chicken wings and the fast wifi

this was late too

spacious room, clean & friendly staff. airport shuttle an added bonus

the bar (menu and ambiance) were quite nice.

clean, close to airport, several restaurants near by, nice gym and pool

got a family room ( two adults and 2 kids) and breakfast was included

the pool and hot tub was a hit with both parents and kids

room was comfortable and bar was great

the swimming pool is big and clean

-water dispenser so helpful when you have kids, -breakfast had good options for kids french toast waffles and cereals -room service 10/10

room was clean and wifi was included

free wifi, great food in the restaurant, free business centre, close to the

shuttle and have to wait 30 minutes longer for a new one (at 11:00pm when i just wanted to get my kids to bed) when finally an airport staff member finally told us the information we had been

most of the facilities like breakfast is not included, pool and gym were subject to reservations, room service is not

accomodation, great gym facility

breakfast was very nice

location and pool and gym

) room service was an excellent value and the service was great

room service menu was a little blah

restaurant was good and check-in and dining staff were so friendly and patient with my kids

pool had a scum line around the surface where kids had written in it with

airport shuttle. great staff. i tried to stuff the mattress in my suitcase but it wouldnt fit.

location. shuttle service to airport for early morning flight

jennifer at koana spa was amazing

the kids enjoy the pool

the included breakfast makes it convenient to feed the kids right away without having to travel

everything! beach, furnishings, breakfast, staff, pool, jacuzzi, sauna!!!

restaurant had fantastic breakfast, staff were very kind and helpful

was expecting more at breakfast

pool was great for the kids and there was a nice fitness center!

the noise with kids running down the hallway early in the morning.

we enjoyed the pool very much

excellent staff service, clean and tidy room, great breakfast ;)

the breakfast was good

no room service of any kind

laundry facilities and gymnasium. breakfast basic but good. good shuttle service to airport.

the pool and gym access was not available do to

the driver for the shuttle service was not pleasant.

it is so very convenient to the airport. no shuttle is required!

convenient to the airport, very helpful staff, food was good, gym also good.

close to the airport which was why we booked it - you can get there via the shuttle train

for terminal 1, walking through the tunnel from level 2, and taking the shuttle train for only 90 seconds from terminal 3 to terminal 1

the swimming pool was, however, lovely

y spa) and a steam room

we wish we had time to check out the pool

charge me for room service i didn t do

was stated so on the booking website) he said

also, providing robes and slippers would make the experience of using the pool / spa much more comfortable as the changing areas are limited

the laundry machine was out of order

good location, great pool for our kids, rooms were spacious and the staff were very

clean, well equipped, great breakfast and quiet despite proximity to airport

shuttle, even at 2am

breakfast was good. the gym and the pool are well maintained.

the staff were lovely and the room service was incredible.

immaculate and all the right things in all the right places. also new gym is da bomb!

the spa is fantastic as well as all the amenities

gym under reno i guess, wish this was stated before i booked

the gym and spa are excellent

attention to detail from decor to service. lighting speed room service.

beautiful decor and large rooms restaurant bar on site boutique hotel

excellent service from concierge, doorman, front desk, room service, cleaning staff

the restaurant was great too, and i really liked the 24-hour room service option

free soft drinks from the mini bar and other goodies

very nice pool, though a jacuzzi would have been nice too

the breakfast, the room service & ambiance

the pool was not warm. it was a hot day but the pool was so cold.

the route from the pool back to the room was a bit confusing.

information on time of preservation, sound reverberatiin inside rooms, missing items in room service

first morning breakfast we went to wasn't good

loved the bar and other communal areas

location and modern style staff were friendly great gym

the bathroom had a plastic shower curtain and looked like school gym facilities

didn’t get to have the breakfast we paid for because we couldn’t find where to go

design, atmoshere, breakfast, comfortable beds, fitness center, location

breakfast in restaurant joni was excellent

breakfast was great

can always count on park hyatt's restaurant joni for an excellent meal - whether it's breakfast or dinner

breakfast way delicious, especially the sour dough pancakes

the bar is very nice with super amazing staff

the hotel accommodated my request for an early check in

pool and dressing room with water extraction machine. gym with clean, working equipment.

love this hotel when i come to visit my kids at uoft

did not have breakfast

every room service order we had was messed up and did not match what the menu said

the salt pool is relaxing and open 24hrs to guests

if i wanted ice, i had to call room service and felt obliged to pay a small tip for that of $3-4 dollars

no power bar or electric outlet to connect all our electronics

great spa and amenities

te riser).

almost like the gym was above us

was no breakfast

good value for sunday breakfast or brunch in hotel restaurant good movies on demand in room

great location, amenities. fantastic breakfast.

front desk staff and room service was great

the cleanliness and breakfast

room wasn t ready and i wasn t expecting an early check in but only to see if parking was available

i guess i have to say 14$ a day for high speed wifi is very 2000s

early check in.