on site laundry. tv in each bedroom. front desk attendant was exceptional!

laundry facilities were good as well

laundry has no soap available and you have to pay 10 bucks to do one load of washing

i should buy towels in walmart and wash it in laundry

staff didn't aware us that the laundry and the kitchen would not be available must of the days of our stay

this hotel was the lowest priced yet had swimming pool, gym with towels and water and very comfortable room

pool looks nice

breakfast was good and ready for 6am when

excellent breakfast room was huge and so clean

pool and breakfast was great. staff was very friendly.

friendly staff, very clean room and beautiful pool, outdoor area to hang out, the location was excellent, right beside shopping mall and bass pro

loved the social areas, pool open until 11:00pm lounge and bar, as well as billiard table.

wasn't great, nothing really for kids

pool was a nice touch but small so once a few kids came in it was difficult to truly enjoy, i suggest adding a hot tub

nice gym facilities and 24h snack & beverage bar

pool was under repairs and we were not advised

was traveling with my pet. minimal pet fee and everything was great.

kids loved the swimming pool

not include for kids with booking

check out was noon my kids really enjoyed being able to sleep in the last day

7- gym was horrible, a/c

the pool and hot tub were very nice

gym/pool. room pretty and spacious.

the pool was also great and the kids loved it

kids liked the pool, breakfast was good but one of the staff came across as rude (i understood why

clean, great breakfast, friendly service!

great breakfast and service

pool was busy with tournament kids and towels left everywhere

light dinner included. great breakfast

i want to thank the kitchen staff for their friendliness, helpful, and fresh breakfast

missing: free laundry machine; no drinking water in the room;

customer service from reception desk to room service breakfast was good the waffles are great for kids only one day 28th june we had a bad service in reception desk lady was

spacious car park for my cargo

having laundry facilities

did not feel comfortable with the sticky floors and my kids running around

wi-fi and free parking

large room, comfortable bed, wifi was working, good location with direct metro line to downtown

early check in and change of rooms when had a problem with the existing one

gym was not well equipped and the equipment that was available didn't work well

nice that the bar was opened later than other bars at hotels that i have stayed at

bedrooms - full kitchen(unexpected), very comfortable beds easy access via highways, groceries close

staff was very friendly, i was working, and had to leave early -the breakfast was prepared early so i could eat before i

the kids loved it immensely

kitchenette, dish washer, full sized fridge, and pull-out couch were a plus

the rooms are very neat and i had fun using the spa and gym

breakfast was available at in-house restaurant-food and staff amazing pool and hot tub very

the breakfast choices were not good for kids. just need simple.

the pool was filthy and the hot tub did not work, it just ran hot water.

that lasted about an hour then there was screaming kids again at 1040, 0220, and 6 am

amazingly friendly, venue was clean and the idea of having netflix on the tv was amazing for the kids

the kitchen was great! bed was comfortable. room very clean!

suite with kitchen was absolutely wonderful

location 10/10 customer service 10/10 breakfast 10/10

very nice outside sitting area and nice large gym with lots of equipment

the dishes/kitchen items were dusty and appeared to not have been used in a long time or washed but not rinsed

comfortable beds,there is a choice in pillows (firm or soft) hot breakfast, the staff were great always cleaning and replenishing

excellent and the gentleman running the breakfast was wonderful and fabulous at his job!!

pool was nice but a little cloudy. i am a bit picky about pools however!

place is quiet and exceptionally clean. breakfast is good and served hot. staff are friendly

great breakfast, pool, comfortable beds, dove soap.

excellent room layout and great kitchen. spacious bathroom.

delicious breakfast

you have personal transportation very practical entrance and exits very nice breakfast excellent laundry

room was not kid friendly, wires and dishes were accessible to kids, laundry was gross

having the kitchen is so convenient cause i can have something ready when kids are too tired to go out to eat

the pool is tiny.

breakfast, gym, etc….

knew i was exhausted and took care of me professionally hotel was exceptionally updated the breakfast was very nice will return

breakfast offered a change of menu over the days that we stayed

swim pool, excellent breakfast selection with friendly servers, good parking, quiet surroundings, room

it was a comfortable place to stay for a day or two, and they had laundry machines.

right off 401 staff extremly friendly & helpful fantastic hours for pool, gym & restaraunt free parking &

the wifi connection was very poor.

room service, dirty room, bedsheets were with stains when we check-in. broken chair in the room

right off 401 staff extremly friendly & helpful fantastic hours for pool, gym & restaraunt free parking &

didn’t have time to take breakfast … it’s really a great place to encourage my friends and family to visit

security needs to increase their presence when sports teams/large groups of kids come

breakfast was amazing:)

breakfast was great. really good location for getting taxis quickly

laaaarrrge families like 7 kids and no monitoring of food

the breakfast choices are now much more healthy

pressure, convenient location, clean rooms and common areas, polite staff, nice assortment of breakfast items, easy check in/out

room and facilities (especially the gym) weren't cleaned during my 2 weeks stay.

bright kitchen and meeting area at the entrance

didn’t have breakfast

decent breakfast

laundry room, pancakes for breakfast, breakfast generally, wifi.

another issue is that there was no laundry service, i had to do laundry myself using a paid machine in the second floor

breakfast, clean and modern rooms, helpful staff, a decent exercise room and small pool

the breakfast was great. the kids loved the pool.

no stevia sweetener at breakfast

breakfast was adequate

yet the pool /gym etc is all still closed just dose not seem fair

was nothing really to complain about, i did use the pool a few times and it was a bit cloudy and a little chilly but still nice to have the use of that

pool was not warm

i like the space and i like that the bedroom was separate from the living room and kitchen.

could have used a proper dinning area in our room, perhaps the room was an island in the kitchen for dinning

clean and spacious rooms with fully equipped kitchen

the gym being open 24hr amazing, and laundry is free

big room with couch, table and kitchen.

spa bath could have been bigger.

location was excellent for our purposes and the rooms were clean and available for early check in when we requested it

was there for a wedding and very much appreciated having an early check in to be able to get ready comfortably, feel secure in the storage of my personal

i chose a king suite with spa bath mainly because i prefer a walk-in shower and the room and bathroom were both large and

location and amenities for kids

kitchen but no utensils of any kind

wifi kept disconnecting

someone in the receiption to receive guests. easier wifi connection.

arranged a room in sheraton, some kind of upgrading, used the pools in the morning and got a late check out at 130pm

it was recently renovated and very clean :) the hotel has a starbucks, spa and gym open late ~ can't go wrong

it was particularly loud for those with kids

overall it was a lovely stay with very nice amenities like the pool, spa and gym

parking is horrendous

the food in the restaurant for kids better selections and lower prices

if i had had a longer stay at a reasonable price, i would have used the gym great location with lots of restaurants,

the pool is nice

super comfortable bed. spa bath was great!

pool needs to be renovated also add a whirlpool and needs better patio furniture

swimming pool

pool area didn't have enough towels for the family but we did go later in the evening so very

the location, the clean room, the great breakfast and the swimming pool.

ght off highway 7)

nice big room. hot breakfast included. prompt service. clean. free parking.

we had two young kids who had a few stuffed animals they brought along on our trip

located close to airport. free breakfast, indoor pool and hotel. free parking.

swimming pool

because of lock down the facilities i like to use were unavailable, pool and gym

the pool was warm and not busy

the treadmill at the gym wasn’t working and didn’t get the room i actually booked

staff is excellent. polite and helpful. great pool.nice room.

the bar area has comfy chairs and a lovely lounge area

the gym could be better

coffee and cookies, pool and hot tub was nice too, nice bar downstairs all around great hotel for the

it was very comfortable, and the hours for the pool and workout room were very reasonable

room & parking.

breakfast options was limited.

nice staff, very welcoming food, and bar was pretty good over all no

the breakfast was a kids paper lunch bag filled with random things thrown together

for me nob on the fridge is gone so everything in my fridge was frozen even my milk for my kids

breakfast was excellent, i had 2 eggs every morning with laszlo soproni for 12 days in a row

but the breakfast makes up for it and there is different locations nearby to eat from

breakfast had no name yogurt and cheap mini muffins gym equipment was dirty

amd the breakfast buffets

had to get the attention of someone in the kitchen to make another pot of coffee

t work very well and it was difficult to connect to wifi

see the comment above.. no pool

they also gave me a super late check out even though they don t usually give them out

would have liked to had a pool and hot tub

ac unit had an odor

new makeover for pool room and bedroom suites is amazing

it was great that there was a fridge, microwave and wifi also

room service

love the tv remote cleaned & wrapped parking was free

rooms, nice staff, excellent amenities, really good food at the restaurant, fast room service

we loved the pool, hot tub and sauna

beds were very comfortable and the bathroom was sublime. best gym i've ever seen in a hotel.

wifi. sofa bed not very comfortable.

new and clean. great gym and nice pool.

was no handicap parking close by and i didn't see any even at the back of the hotel; for a wheelchair user it is a

there was a gym and pool which was very clean

bought food from room service and apparently the prices went up but the menu in the room wasn t changed so i ended

wifi didn't work very well with our devices

i enjoyed the use of the ev charging during my stay.

rooms are very clean, tidy & the gym is spotless

the laundry facilities were just what we needed.

open spaces around the hotel. clean gym and pool facilities. comfortable bed. friendly staff

breakfast room was crowded and trashcan was overflow

the breakfast was good and the room was great

we enjoyed the pool and the gym

size of suite. amenities, equipped mini kitchen, free breakfast, free pking.

breakfast was fresh and clean every day, though it would be nice to have a bit more variety

missing kitchen utensils, tumblers

room was a good value with a nice setup, including a full kitchen

great breakfast, large rooms

clean, every room have kitchen facilities specially the dressing table area with good light , mirror and

spacious room with amenities (kitchen). ease of check in/out

great value for money, kids loved pool, front desk staff was amazing

we had a nice kitchen table and chairs queen bed 2 more chairs to sit in and a very nice clean

pool water temperature wasn't warm enough for the kids and event adults

loud staff all night room was above laundry room

and the breakfast was superb

no laundry facilities

they dont have laundry service or even a room

there is no laundry service.

the wifi did not work, making it impossible to complete some work

pool was closed for maintenance

pool was down for maintenance

-front desk seemed a bit overwhelmed by the hockey tournament and the 50 + kids around so i understand but other guests shouldn't have to take a hit

nice hotel with good accommodations for late check out and early check in

double room suite was very convenient, beds were comfy, good, timeless room service

the breakfast is delicious.... and the bed is like a cloud.

! bedroom suite with kitchen was fantastic!!!!

free wifi was slow

not with kids

i like the early check in upon request

late check out extended free parking

the pool, the laundry facilities, breakfast, fridge, microwave and coffee in room.

great breakfast in a nice enclosed area

breakfast was awesome

travelling so booked the double queen suite which had 2 queen beds in a separate bedroom, a small kitchen area with counter, sink, and fridge

the gym was removed at this time during the renovation the temporary breakfast location (in behind the

breakfast included and a beautiful view too

pool was open by reservation… large pool, warm and relaxing

the pullout couch was so old it made and woke up the kids all night.

room was big enough to accommodate everyone plus an added bonus of a mini kitchen to cook meals

free starbucks breakfast

the pool was awesome, the tiles around the pool were extremely slippery

friendly staff, clean rooms and well maintained pool. my kids love it!

maybe a basketball hoop in the pool for kids.

there’s a pool and gym

modern decor, pool, gym, mini fridge in room, 4 minutes away from toronto transit that runs frequently and the

quiet area. water available for guests in the gym.

have to contact the hotel to arrange airport shuttle

excellent location to airport and good breakfast

manager went put of his way to help us find missing cell phone on another hotel's shuttle bus

the gym floor was dirty and the equipment was not working

the pool was beautiful and resort-like, with swim streams and lounge chairs, and the gym exceeds

room service as prompt and

the pool was beautiful and resort-like, with swim streams and lounge chairs, and the gym exceeds

the pool, the included breakfast, overall vibes of the hotel!

kids were diving, eating, yelling, and on one occasion a mother was pushing her son so hard during

very comfortable quiet room. would definitely stay again. free shuttle to and from airport.

free shuttle which arrived quickly

hotel employee was very happy with the 24 hour airport shuttle because i arrived at 1230 am

hotel is located near the airport and has a shuttle to airport the shuttle is flexible and arrives on

clean, brand new, good shuttle and quiet-nothing fancy, but good value and very friendly staff.

so nice at the front desk and helpful the location is perfect next to the airport and they have a shuttle bus that

close to the airport/ shuttle included, good beats in the shuttle

holly stay here - airport shuttle unavail due to covid, close to t-1 yyz, meals : dinner - 8/10 philly cheese steak sandwich

complimentary shuttle service

the shuttle came right away and i was alone with kids so it was super helpful!

loved everything, the breakfast and complimentary lunch was awesome ans well presented

breakfast was great, location was exactly where i wanted to be

breakfast is good

to covid it was unexpected as all the public pools are open we were looking forward to taking the kids swimming other than nothing bad to

the room was very spacious and the pool was great as well

wifi was not good enough and the tv

except the pool and lack of soft drink vending machines

fact the room cleaners didn t know we had a late check out and rudely asked when we were leaving

kids running in the hallway, but they came and advised the other guest's...

very attentive staff, easy check in and out, 24hr pool access and free shuttles to airport

when we walked in our kids

kids running in the hallway, but they came and advised the other guest's...

i was appreciated of being allowed a late check out since we arrived a little late and wanted to sleep in a little late

property was clean and the rooms where large and well finished the gym and pool where very good to

shuttle was very behind schedule and we had to wait at the airport for quite awhile

the late check out option was available so we could check out at 1pm which was awesome

with a full kitchen, fridge, microwave, stove and all utensils

swimming pool, gym, nice breakfast, close to terminals, free ride to terminals every 30 mins.

free drip coffee at the hotel bar in the morning (we left the hotel early).

very modern, clean & next door to shuttle to airport terminals

close to airport and used the gym hotel allowed us to check out at 2pm

the early morning front desk staff were wonderful and were able to accommodate a late check out

we were allowed a late check out as we had an evening flight

very clean and good breakfast

seemed like some families were living there so i would not you pool due to small kids in diapers

its nice that they had a pool and gym in the building. as well as laundry machines.

seemed like some families were living there so i would not you pool due to small kids in diapers

amazing hotel great rooms clean and nice kitchen facilities with everything you need and more

late check out was possible. washrooms in lobby were open-some other hotels they were closed...

we called them and they had it delivered to us in the airport on their shuttle bus

cold, we kept having to put the heat on, but then then next night it was better, but staff and room service was very quick and the view was amazing, 14th floor

shuttle service is inadequate for typical demand

the kitchenette and that it came with cutlery and plates plus toaster and kettle

blame the property, but because of covid the restaurant was shut and no room service

very clean , strong wifi, very good breakfast, specious room and sport tv channels

modern, inviting, and offered food and bar service.

d not use) but was empty and looked nice

pool and hot tub

rooms are equipped with a fridge a microwave, and coin laundry available on the property which is great for longer stays

wifi was fast

nice places to eat close by. nice little pool.

location for a quick getaway,free parking was a plus

i really liked their staff and their hotel was very clean . the pool was relaxing .

adults and 2 kids in a king size

was noisy with kids running up and down the halls and slamming the stairwell door which i was close to

complimentary breakfast, airport shuttle

location; good rooms, free wifi, huge tv screen.

limited bacon), gym and pool were nice

and for some reason kids trying to make waffles without knowing how to and playing w coffee/tea area

hotel shuttle was very slow and we waited for more than 30min at the airport

inability to provide requested late check out as i checked in same day as check out date.

checking in and out was easy. bed was comfortable. no breakfast because of covid

it is a bit pricey, pool looks dirty, not much gym equipment

breakfast was not the best. few options available. parking is very expensive.

didn t have breakfast there but did get a glass of juice and it looked ok

no free parking within the property and quite pricey daily rate without breakfast

to pay extra for parking as well as breakfast when booking i was told breakfast was included for both

if you can show the cost of breakfast on booking

breakfast buffet had a great selection, loved the convenience of having a starbucks on the main

it has few restaurants, including a bar that serves food until 12:00am which was very convenient

best breakfast i've ever had

wish the room service would have been available after 11 am but just because i was jet lagged so i got

kids loved the pool

good breakfaat options . friendly cleaning staff. clean and well-appointed gym facility.

friendly reception staff. great facilities including gym and pool.

shuttle service early check in

the gym and pool are outdated.

nice petite pool for our 5 year old

wifi is fast

great breakfast and free airport shuttle included in price

the kitchen facilities were a good addition

i will say though late check out at 3pm was really excellent i appreciated that

kids loved watching the airplanes landing from the hotel room

were stuck in the airport overnight due to cancelled flights with two kids

hockey games on the tv s at the bar in the restaurant

staff was friendly, restaurant was open late, room service was quick and the food was good

the room service was pretty fast

the hotel also has nice pool, a gym and spa though we didn't get to use these, and laundry services for a small charge

restaurant was good and check-in and dining staff were so friendly and patient with my kids

the bed my kids slept in was squeaky

the pool was clean, the breakfast buffet was scrumptious

the pool area is clean and pleasant

5 minutes drive from arrival hall at the airport, you can call them and they’ll send you a free shuttle in a couple of minutes the driver was so nice and polite, when i got to the hotel he helped

location … pool was lovely

shuttle service was excellent, reception team were welcoming and friendly as were the bar and

lobby has bar and snacks and options

was a large group of hockey parents and their kids at the hotel

the bar was closed, the property was very pricey

bed was amazingly comfortable staff were so friendly convenience of shuttle pool for kids so quiet

room service was not great but correction was made in good time

comfortable beds, brilliant choice for breakfast, delicious food

pool was nice too, but a bit boring for the kids as it's just a round pool with nothing interesting about it

was very nice and spacious, kids loved the pool

for late check out, left for breakfast and we were locked out of our room

in was not as helpful as previously - not as welcoming and not giving clear instructions on the wifi as we had previously had problems with connecting

the bed is soooo comfortable and we ordered room service for breakfast and it was delicious

at 7am lasted for 10 mins with blazing sound and person talking over speaker

) room service was an excellent value and the service was great

wifi included in the price.

it's so convenient

excellent right next to terminal 3 and easy free shuttle to terminal 1

for terminal 1, walking through the tunnel from level 2, and taking the shuttle train for only 90 seconds from terminal 3 to terminal 1

we needed a little bit of help since we had a lot of luggage an two small kids

room, cleanliness,location, pool, gym, breakfast l like that

he helped me with the check in process and could see we had had a rough day, he gave my four kids and i free wifi

a slight delay waiting for hotel shuttle.

nice bar in the hotel and swim and fitness area

good gym and pool and decent if pricey food

pool and gym were good and convenient

free breakfast when travelling, especially with kids, should be included, the second someone books and says they are travelling with children

shuttle wait at the airport takes entirely too long

location and shuttle service

pool was great for the kids and there was a nice fitness center!

a pool available in the hotel next door to use at no charge

breakfast was a little less than we expected.

your coffee bar is a nice touch

room was comfortable and shuttle service to airport was very convienent

wifi very slow, room not very clean

the pool was good and breakfast was excellent

i asked for late check out at noon and was granted that

i did not get time to use the pool facilities/gym so can not make any comments regarding these facilities

everything. the new lights outside and in the pool and hot tub! we stay here very often!

clean, courteous staff and perfect breakfast area

hours of gym and restaurant. no tap, room service would be nice

easy reach by airport shuttle. comfortable and clean room. good service. value for money.

we got an early check-in and late check out

compterbul, nice, clean, good pool and spa, great location, good sutttel to the airport

great location. the room was super clean. you have free shuttle to the airport every 30 minutes.

she offered chocolates to our kids and water for us, and treated our whole family with such warmth and care — it truly made us

kids love the freshly made pancake machine

clean room, great size pool for kids, decent selection of food at breakfast, helpful staff.

suggest to have more coin laundry set or have the wash and dry all-jn-one

very early check in and very late check out

courtesious receptionist. great facility. the gym could do with a bit more equipment though

nice indoor pool

there should be a small space for keeping shoes as they were right in the kitchen area

the hotel seemed to have a nice pool and small gym although we did not use during our stay

gym facilities are decent

i didn't like the fact that the hours for the pool and gym close early and open late!

nice big rooms, pool and gym area

pool was not open yet

everything was perfect, the only thing i didn’t like was the pool that had cold water.

pool had no towels upon arrival but a quick phone call from the pool phone to the front desk

5th time staying here. friendly staff, clean lobby and rooms, good breakfast !

free parking free wi fi and breakfast

the carpet have a smell like it was wet an there wasn't a good breakfast to eat

free breakfast and most importantly cleanliness

free breakfast, free parking, close to 24/7 fast food and convenience stores, offered late check out for fair

there is plenty of parking, a nicely refurbished gym, and a pool with a whirlpool

no towels at pool kids had walk to room wet

of kids running around in the lobby

advertising no room service

the hotel staff very polite and there is free parking amd a lot of it

the slide wasn’t opened all the hours so when our kids had a break the slide wasn’t always open

the breakfast gym and pool

breakfast was exceptional with bacon and turkey sausages available in addition to the usual fare

the pool was great for kids.

in the king suite for a family , close to highway, we weee there for a baseball tournament the kids had a blast together

wifi was not stable even though it had a strong signal

gym could have more facilities.

i thought there would at least be room

forgot something your also provided with mini shower gel, shampoo, conditioner, lotion and a body bar and face bar for soap

ud clangs, constant buzzing sounds, something that sounded like a laundry machine

quiet location with hugh parking space and friendly staff.

not much parking

not enough parking , and need more staff at front desk for check in

clean free breakfast parking internet

bed was very comfortable room is spacious tv with netflix and amazon prime free parking

pool is too smal

the kids appreciated the pool and the gym. the room was spacious.

we had a room with a kitchenette and a sofa bed so it was perfect for me and my husband and two kids

wifi could be quicker

pool was clean. wifi worked and was free.