pool not open due to virus. did not know till arriving. disappointed.

to be very busy with young families seemingly there for a hockey tournament perhaps, room quiet, breakfast offered generous

breakfast was lovely. decor was nice.

great location. very clean. kids loved the pool. great breakfast. plan on coming back.

only thing we weren't keen on was breakfast but even then there was always something like toast that you could

was awesome with our room, pool parking

was awesome with our room, pool parking

the pool was clean and warm

although i enjoy the gym being open 24/7 it could use a facelift.

out kids love the pool, while moms love its proximity to the outlet mall

the pool and location

pool could be a bit more shallow to allow younger children to play in it without assistance

friendly staff, very clean room and beautiful pool, outdoor area to hang out, the location was excellent, right beside shopping mall and bass pro

the room was amazing, and the gym was great!

it’s close to the afghan mills mall awesome pool to relax after a old day of shopping

the pool was to small

i don't know if we just got a bad room but having a weekend away from kids and not being able to sleep in cause your room is too light

were upgraded to a suite with kitchen

kids loved the salt water pool

breakfast was included and really was excellent

breakfast was very good as well

breakfast was quick and a great way to start the

breakfast was good. comfortable beds.

we enjoyed our stay, the children enjoyed the pool and free breakfast.

great breakfast kind staff awesome pool

common area kitchen, dining and living room is shared with all house guests

fact that they are restaurants and costco so close to the hotel , hotel lobby was pretty clean , breakfast could've been better i like the free coffee all day and night

staff, room, gym all was great

good breakfast and the kids loved it

for kids it is probably great

breakfast, hot tub, close to canada?s wonderland

complimentary breakfast was also very nice

7- gym was horrible, a/c

came while a group of hockey kids ages 8 to 10 where staying

room, breakfast , staff were excellent.

requested a late check out and they accommodated graciously

they were not very friendly when we walked in and when we asked for a late check-out they were giving us attitude

light dinner included. great breakfast

great breakfast and service

the gym was still closed due to covid

wish it had a pool but can't have everything :)

there was no pool.

no swimming pool and 24 hours room service

gym was not well equipped and the equipment that was available didn't work well

the best $6 i ve spent on breakfast..

amazingly friendly, venue was clean and the idea of having netflix on the tv was amazing for the kids

lobby, working pool hot tub, great fitness room, clean, friendly, the bistro was

that lasted about an hour then there was screaming kids again at 1040, 0220, and 6 am

you will need when you go on vacation planed or unplanned vacations clean quiet place nice gym and

didn’t get to use the pool but looked great

however, we did have a 2 bedroom suite with a full kitchen

liked all the different things they had for my kids and it was in a great location

the kids loved it immensely

clean room with all necessary items for bathrooms and kitchen the most comfortable mattresses (clearly new) and soft sheets and pillows

breakfast in the morning was on the house and a great layout

room and breakfast

the breakfast was great

breakfast was eclectic but also tasty

room was lovely with the kitchenette and the separate rooms

i am happy with location, working staff, parking , and delicious breakfast

laundry facilities were good as well

laundry has no soap available and you have to pay 10 bucks to do one load of washing

i should buy towels in walmart and wash it in laundry

the price it was fantastic and 100% would stay again, there is a large games room, a kitchen and laundry room guests can use

staff didn't aware us that the laundry and the kitchen would not be available must of the days of our stay

its always warm welcome, the breakfast and neat rooms and environment.

pool and hot tub were fun. clean hotel. breakfast was good, kids enjoyed the pancake maker.

the pool and continental breakfast was nice selection

swimming pool

location is close to work and breakfast served with all precaution and measurements

and staff was great, the hallways was nasty with empty food boxes,dirty carpet,loud noises kids running all over

breakfast was good, there were plenty of items and they were filled quickly when it ran out

wifi is free and easy and parking is ample and above ground

needed repairs as well as the gym

free wifi which is also strong and stable

right off 401 staff extremly friendly & helpful fantastic hours for pool, gym & restaraunt free parking &

we also liked that there was a restaurant, coin laundry, gym and pool on site

they kept the pool restaurant and gym open

now is practically see through the restaurant on site took a long time to answer the phone for room service but it didn't take long to get

401 staff extremly friendly & helpful fantastic hours for pool, gym & restaraunt free parking & wifi

didn’t have time to take breakfast … it’s really a great place to encourage my friends and family to visit

free car park, gym available, normal breakfast

breakfast was great. really good location for getting taxis quickly

gym missing elements (towels), breakfast was cold (eggs)

as always to have a laundry and gym on site when travelling for multiple weeks

room service was very good - would like some additional light options

wifi was good

wifi free one not very good ! site would always refer to the paying one to set up

the gym and the food

the room satisfied all those requirements with wifi, places to plug lots of things in

missing: free laundry machine; no drinking water in the room;

friendly staff, clean rooms, good breakfast

very clean, had a comfortable queen size bed and a good selection of breakfast items.

not enough tables and chairs in restaurent during breakfast time sad.

floors are wooden and shining staff are kind - well, all the time i go here ud83dudcafud83dudc4d breakfast - absolutely perfect ud83dudc4dud83dudc4d parking - very very spacious, open parking and

hotel was clean breakfast was good. i would stay here again.

the free breakfast included is a+++

and the breakfast was superb

laundry is

loud staff all night room was above laundry room

continental breakfast was not great. room is just too hot

lousy laundry, the slow washing machines and they wash badly and the even worse dryers, do not use them

self serve laundry facility for guests with 2 washers and 2 dryers on the lobby floor

machines and they wash badly and the even worse dryers, do not use them and they do not have a kitchen to cook, not even an electric

breakfast was excellent, i had 2 eggs every morning with laszlo soproni for 12 days in a row

breakfast was good & close to my appointment

wonderful bed, super spacious room, i didn't have breakfast due to the time i left the hotel

breakfast gym clerk put me in a top floor corner room, after i asked, very quiet. shower is nice

quiet area. water available for guests in the gym.

the shower wasn’t clean. the gym didn’t look clean either

free shuttle which arrived quickly

hotel was perfectly situated, room/bathroom was clean, shuttle back to the airport was quick!

clean, brand new, good shuttle and quiet-nothing fancy, but good value and very friendly staff.

hotel is located near the airport and has a shuttle to airport the shuttle is flexible and arrives on

very comfortable quiet room. would definitely stay again. free shuttle to and from airport.

nice breakfast. food service available late at night

location, restaraunt, breakfast and clean room

the gym wasn't really up to standard.

close to pearson.on site bar and restaurantgreat staff!

i also didn't like the flimsy electrical wall sockets, the rickety gym equipment

close to the aiport, shuttle and parking included in our rate. staff were friendly.

cleanliness great smelling. loved the pool & hot tub

it s everything you need for an airport hotel when you re travelling with kids

did not arrive and since we arrived late in the night, it was very inconvenient especially with kids as they were tired

large pool & spa facilities that are 24/7

the breakfast the next morning was fantastic

especially if you have young kids

the pool was fun, it's open 24 hours which was really nice

they gave a breakfast bag to go the next morning- orange juice, croissant and yoghurt

to airport with shuttle every 30 minutes, exceptional free breakfast, rooms are large with kitchenette and full

early check in was great. hotel was clean and comfortable. restaurant was good..

from staff on arrival and we were able to have a very late check out

shuttle service from the airport was not well indicated

the gym,, that i used , was well set up, bright and clean

parking is available directly across from the hotel, and the entrance to the monorail shuttle to the airport terminals is literally right next door

comfortable . enjoyed the swimming pool & gym facilities. nice place to be.

the arrangement of this like breakfast area,relaxation area,swimming pool

to restaurants shops and the beds unbelievable soft and so comfy swimming pool and gym every thing you need and great price for long stay would definitely go back again if head to

nice facility, pool was nice. quiet, good parking, comfortable bed, conveniently located.

the pool was great, and the multi station/functional weight machine in the exercise room was fantastic

a shuttle bus is definitely convenient

wifi, restraunt serves great food, rooms are clean and modern, and it s an ideal location for

the hot tub was unavailable and was looking forward to be in there during the time in the pool

charmaine noted my request for early check in and late checkout last june 25/26

the spa and the swimming pool was relaxing! the bed was also really fun for us!

used the gym and the transfer bus they were great

ease of check in location to airport was great and free shuttle kids loved the pool

was good except understaffed at the bar/restaurant

the pool and hot tub were to cold

i had to ask about getting breakfast and there was no menu in m room for the room service

the gym and pool are outdated.

hotel is located in an airport area, has a shuttle service, which is very convenient

gym was small but with the peloton bike and free weights had a good workout

the pool was so cold the kids wouldn’t go in and they swim in the ocean.

spacecious room, kitchen space with sink, microwave and fridge, big clean bathroom, beautiful

the location and pool and hot tub

gym & indoor pool we used, were clean and no other guests used it

very comfortable beds. good wifi. starbucks on site.

no bottled water provided no work out gym

was dirty there was old bandages and hair floating on the spa also there was at least four signs to shower before use but i couldn t locate a

can’t get out of bed and turn the lights on without waking up everyone in the room there’s laundry facilities staff are helpful and the location is great

amazing hotel great rooms clean and nice kitchen facilities with everything you need and more

likes was hot tub ,fire place, room, staff, kids likes was pool and fitness center hubby likes was lounge snow and

we needed it since we have two kids

me and if you don't have wall charger you'll be waiting in line to charge your device with your kids but other than that make sure you bring wall charger this is the only thing i can say that

a lar carte breakfast was good

room service and breakfast was superb with great attention from the staff

beds, cleaning, room service

pecially with kids) that they could charge even more

the breakfast was bought to the bedroom therfore we didn't get a chance to use the restaurant

the gym is nice, you can easily do your workout there and it looks like it was renovated recently

the wifi is really quite strong

was a little too far from attractions but close to the pearson airport

cleanliness is very important especially where there are kids with you

they were noisy (which is normal for kids i guess) in the hallway after 10 pm

loved everything, the breakfast and complimentary lunch was awesome ans well presented

breakfast was great, location was exactly where i wanted to be

breakfast is good

the shuttle, the breakfast, the room & room service was excellent

very clean , exceptional staff , breakfast was second to none

when i went there i could only get a spot in the bar and it was going to be an hour wait

kids loved the pool, it was easy to get to and from the airport, a tim hortons down the street, and

the wifi wasn't so great

it's nice that there is a gym and pool, and i appreciated the good selection of food that was available in the lobby

didn't use it but had a pool we could've used

great location, short shuttle ride to the airport. lots or food choices within walking distance

the room was very spacious and the pool was great as well

was good for commute into downtown toronto, had a noise complaint from kids playing in the hallways management were on top of it and took care of it immediately and no

cleaness is was beyond my expectations, my kids enjoyed the stay and the beautiful views of the airport

great breakfast and free airport shuttle included in price

the kitchen was not well finished

the breakfast buffet with ommelet station, free drinks every day and the shuttle to the airport

water was provided each day and the laundry service was fantastic and and fair price

didn t have breakfast there but did get a glass of juice and it looked ok

to pay extra for parking as well as breakfast when booking i was told breakfast was included for both

no free parking within the property and quite pricey daily rate without breakfast

if you can show the cost of breakfast on booking

breakfast was good with a good selection to choose from. courtesy airport transfer.

huge huge huge kids dance competition being held here and there were just toooooo many kids running around, making

lots of noise from the bar and kids running around

they have a pool and a well stocked gym for people who are jet lagged and wake up early or can’t sleep

comfortable. close to the airport. available airport shuttle

we love the room, pool and it’s super clean ❤️

wished the swimming pool had been open

room service: friendly person delivering

pool had a scum line around the surface where kids had written in it with

hotel is newly renovated and close to airport. nice pool and spa.

there was no real breakfast options for little kids

wish the room service would have been available after 11 am but just because i was jet lagged so i got

we also used the spa exhale , which tried to scam us and felt weird

poor service and lack wifi

good value for money. our kids loved the pool. place was clean.

pool - too many kids

staff were excellent, room service was very good and came quickly

beds, warm cookies, comfy duvet, bottled water, on site restaurant, close to the airport, late check out

pool, shuttle service from the airport and starbucks in house

comfy beds and comfy room. nice restaurant. decent gym. no airplane noise

to become a hilton member to use wifi which was frustrating

shuttle bus

was a large group of hockey parents and their kids at the hotel

clean, close to airport, several restaurants near by, nice gym and pool

the pool and hot tub were good, the room was comfortable. free shuttle to the airport

only complaint is that the facilities were off limits (gym, pool, dine in etc

the carpet have a smell like it was wet an there wasn't a good breakfast to eat

breakfast was very good

free breakfast and most importantly cleanliness

breakfast was very nice and decent

5th time staying here. friendly staff, clean lobby and rooms, good breakfast !

we got room service and the food was fast and amazing

pool,breakfast,dinner,staffs, conduct was good.

we also try and get breakfast included in the price as the buffet is well worth it

comfortable beds, brilliant choice for breakfast, delicious food

the room and the carpet are outdated. the gym and pool are average at best.

and kitchen

gym facilities are decent

the hotel seemed to have a nice pool and small gym although we did not use during our stay

buffet breakfast,wifi,pool,gym,barbecue area

breakfast

free breakfast when travelling, especially with kids, should be included, the second someone books and says they are travelling with children

the pool is great

also i arrived early at the hotel and they were kind to accommodate me of early check in

clean, friendly staff, amenities perfect with gym and pool

spacious, clean, no disturbing noise, the view was perfect for the kids seeing the planes arrive

and microwave in the room; we got to check in upon arrival in the am; friendly staff; pool was a good temperature and not a great distance from my room (or any room, really); pool hours

pool had no towels upon arrival but a quick phone call from the pool phone to the front desk

the water of the pool was cold.

pool was small and cold. not enough towels.

i didn't like the fact that the hours for the pool and gym close early and open late!

front desk was awesome. shuttle driver was great. breakfast was better than expected

gym was small with minimal equipment

liked the ability to use the pool facility in the sister hotel next door, the easy to grab breakfast was a major plus and i

the airport shuttle driver to the checkout guy, the staff were excellent, friendly and courteous,

small elevator pool was out of service

it has a good size swimming pool, and laundry machines

for money, friendly staff, good breakfast, spacious rooms, nice facilities like swimming pool and office space to connect to print

the gym being open 24hr amazing, and laundry is free

and the kitchen in the room is great but needs scissors only thing missing

staff fresh free breakfast pet friendly amenities free parking and free wi-fi the room has kitchen that allows you

laundry facilities were unavailable, and the elevators sound like you were in the middle of a steel

staff are friendly, rooms are very comfortable, free breakfast, free breaking and pool

we checked in on saturday afternoon & they were able to accommodate a late check out at no extra cost

decent breakfast

another issue is that there was no laundry service, i had to do laundry myself using a paid machine in the second floor

was great, my kids were able to swim and enjoy the cool breeze with the balcony door open

gym spa breakfast in sheraton

i had forgot to check the box that i was traveling with my three kids

restaurant was not open when the kids were hungry

kitchen in the app. is complete empty

everything else was quite good. there were a lot of family gatherings for kids to use the pool.

room service was very affordable

, she was at the front desk and she upgraded our room to higher floor cause there was too many kids playing around our room and it was

the food in the restaurant for kids better selections and lower prices

clean place, have a swimming pool for the kids and buffet breakfast was good

only negative thing was the swimming pool

the whirlpool in out room. balcony.

people not respecting the no diving sign in the pool

location, beautiful lobby, nice pool

kids would have enjoyed a slightly bigger pool, but no complaints

nothing; a very average hotel and a subpar experience. undisclosed pet fee; awful breakfast.

amenities included: free parking, free wifi, breakfast included, pool and hot tub area was clean

breakfast was delicious

cleanliness was wonderful. staff was very courteous. breakfast menu could be improved ...

breakfast buffet had a great selection

the rooms were nice and there was a pool with slide that the kids enjoyed

were 2 dirty crusty wash cloths hanging on the shower bar so i don't know if the bathroom was clean and the bathmat look like it had fungus on it

main reason i took the kids to this hotel

starbucks in the lobby and tim hortons in the parking lot so lots of options for coffee

service lady was really nice pool was nice with a slide and tim hortons and windy s in the same parking lot it was

spacious the room was, how well done the bathroom was, the gym, pool, spa and sauna were perfect for relaxing after a long flight

t

they have a restaurant and bar on site as well

no free airport shuttle at this time but understandable.

great location. the room was super clean. you have free shuttle to the airport every 30 minutes.

most hotels have breakfast included.

the pool could have been warmer!

breakfast, bar and location.

but we were compensated with a complimentary breakfast

i did not have breakfast

the facilities were old, some gym equipment not working, housekeeping not consistent

microwave, fridge too small, restaurant too expensive, no room service, no laundry for extended stay

i stayed 3 weeks at the hotel, on 3 separate occasions, i told 3 separate staffs that the gym treadmill had a loose belt, the fire extinguisher was expired and that the first aid kit had

no room service. and real coffee /teacup not cardboard

swimming pool

love the staff, the pool, the got tub, the breakfast so many options

great spa room

my kids want use it, i ask staff, they can open for me during swimming pool open hours , free snacks

got a late check out as flight is late and also an early check; was accommodated right

breakfast was really good. lots to choose from. nobody should go hungry!

clean, well equipped, great breakfast and quiet despite proximity to airport

easy to access with the shuttle from and to the airport either for a flight or for the train downtown

very early check in and very late check out

insufficient window shade to block light. thin walls. hear kids crying next door.

proximity to the airport and the shuttle are a god send both the staff and facilities are

the restaurant and bar located at the hotel was closed for the whole time, the hotel is located in an industrial area,

the pool is open from 6:00 am until 12:00 am which made my kids very happy

pool was great for the kids,

good wifi and location. very clean.

kids of course wanted to swim in the pool any free time we had

i like the early check in upon request

late check out extended free parking

we loved the pool, hot tub and sauna

ease of parking

the wifi keeping go off and on

very friendly staff and probably the best gym i have ever seen at a hotel

i didnt like that they didn't serve breakfast .. i don't like that the gym and pool were closed

the hotel's gym was dirty and the elliptical didn't even work

rooms were clean as well as the bathrooms basement had a good space for the kids to hang out

room seems clean. spacious. gym was okay nothing special. breakfest okay

the free wifi was slow.

free wifi, free parking and free breakfast is all a great bonus

convenient location , breakfast and clean room

we enjoyed the pool and the gym

comfortable rooms, good swimming pool and great breakfast

the pool was closed the gym was closed

the laundry facilities were just what we needed.

the pool was heated and the staff were very nice

the room is excellent with kitchen and refrigerator, amazing. spacious

parking included

the kitchen in the room was nice, clean, and easy to use

complimentary breakfast and coffee

not informed about breakfast -bathroom door creeks so loud that everytime it was opened the kids would wake up

swimming pool was out of use though, which was a disappointment, but the upgrade made up for it

bonus that they have a pool and onsite restaurant so we didn't have to leave the property to find a place to eat

the pool in the photo looks not the same in reality ud83dude05

was offered a late check out and it was appreciated but wasn’t needed since my onward flight was at 1300 the

free parking was convenient and breakfast was good

breakfast buffet had a variety of items, kids using the waffle maker

there was not any dislike however the parking lot seemed pretty tight with all the snow etc

we had a room with a kitchenette and a sofa bed so it was perfect for me and my husband and two kids

loved the open concept room and the kitchen/shower

room and facilities (especially the gym) weren't cleaned during my 2 weeks stay.

ac was not working in the gym it was really hot

it was amazinggggg i love the pool waterslide breakfast the staff was really nice and kind with us, our cat and our

cleaning could have been better. especially the gym was quite dirty and not well maintained.

the breakfast chef was friendly and helpful, everything was clean and promptly refilled

location free parking pool hot tub restaurant on site room size cleanliness

free temporary parking while i checked out and picked up the rest of my family

wonderful service excellent food pool was nice and quite relaxing

no breakfast or room service

it was nice for that it has a fitness center and pool/jacuzzi

location,room gym pool towels

the pool is very small.

laundry facilities were complimentary

location,room gym pool towels

pool was nice temp

the quality of the room and breakfast services was satisfactory

breakfast was so good for an adult and for a kids

and appreciated the complimentary taxi service provided in place of the shuttle, which was out of service

they paid for the taxi to the hotel because there was no shuttle

good room with sofa and two double beds. breakfast was very good and had wide variety.

spacious room with a good buffet breakfast.

internet was intermittent, breakfast options were limited.

friendly staff breakfast was amazing

my info said that breakfast was included - when we got down for breakfast the host said it was not included

included breakfast and the beds were so comfy!!

check-in, wake up call, shuttle to airport, all was great.

comfortable & very spacious room

clean, comfortable, friendly and helpful staff. shuttle bus to airport. laundry facilities.

the breakfast was really great, they had a really good selection.

my kids definitely enjoyed the hot chocolate in the lobby throughout the day

breakfast was such an amazing lay out!!

very clean, very nice staff. the breakfast had variety and it was delicious.

yet the pool /gym etc is all still closed just dose not seem fair

when we arrived we just wanted to relax but that was a little difficult to do when there was kids playing hockey in the hallway and they were loud

laundry room and pool share the same access door, so the laundry access hours don't match what's

good choice at breakfast with gluten free bread available

the lovely lobby and dinning area pool gym rooms

we had late check out and airport shuttle

a pool and exercise room help work off a two helping breakfast

friendly staff, laundry, and good breakfast. quite for being near airport.

some of laundry machines were out of order

fire alarm went off at the hotel next door but because the pool/gym/laundry area are connected between the two hotels, all of the building was blaring at 4am

my kids really enjoyed the pool and my husband enjoyed the gym

the pool was smaller than we hoped as well

customer service at the front desk as well as kitchen staff for breakfast & cleaning

there's lots of parking, as well as a pool, gym, and laundry, which all were great for a family stay

variety of breakfast choices including fresh fruit very comfortable bed very reasonable parking fee excellent

average gym - cardio machines but limited weights

and amenities are excellent - phoenix restaurant nearby serves delicious chinese food - pool and gym are well maintained we would definitely return

there were constantly no towels in the pool area and we'd have to go request more.

maybe a basketball hoop in the pool for kids.

we didn't have time to swim in the pool. :-)

friendly staff, clean rooms and well maintained pool. my kids love it!

like maybe directions to pool and gym

modern decor, pool, gym, mini fridge in room, 4 minutes away from toronto transit that runs frequently and the

i chose a king suite with spa bath mainly because i prefer a walk-in shower and the room and bathroom were both large and

location was excellent for our purposes and the rooms were clean and available for early check in when we requested it

spa bath could have been bigger.

was there for a wedding and very much appreciated having an early check in to be able to get ready comfortably, feel secure in the storage of my personal

access to laundry

small kitchen table and two chairs

the kitchen oven didn't work

on the thin side, no kitchen is bare no cookwares and utensils

minor issues: no utensils or anything else in kitchen (fridge and microwave, that's it); shower a bit small with ill-fitting

the kids enjoyed the amenities, swimming pool and fitness room.

clean rooms, comfortable bed, reliable wifi

was a great experience from the staff to the cleaners of the hotel the parking lot everything is just great an i love

rooms are dry but very large, nice for travel with kids

a.c. wifi clean room.

free wifi and cheap

parking is free, and wifi is also free

ev charging stations in the parking lot

there was a nice sized pool and hot tub on the main level

pool closed breakfast closed restaurant closed laundry facilities closed