the indoor swimming pool was too cold

i'd rather pay a higher rate and be offered free room service and coffee

for both my rooms, would not give me the key for my second room because it was somehow in my kids names when they were only listed as guests at booking, told they had to call to change name on

the pool was beautiful and resort-like, with swim streams and lounge chairs, and the gym exceeds

room service quality was poor. bread was a bit stale.

the bar and lobby was very nice

kids swim programs in pool on weekend mornings

more laundry and dryer machines would be better. had to wait and there was a lineup

the room was incredible. nice to have a full kitchen and separate bedroom too.

free wifi decent speed

a great breakfast too

complimentary breakfast and coffee

the pool was heated and the staff were very nice

spacious suite, great breakfast, nice pool, free parking, accessible to highways.

also had a well equipped kitchenette with table chairs full size fridge, microwave dishes cutlery and utensils pots & pans

the pool water temperature was real nice

was spacious and clean, pool was entertaining for kids and the free breakfast had good options

) free breakfast, free parking, gym

quite stay. breakfast was fresh.

we enjoyed the pool and the gym

there is a restaurant onsite and vending machines and room service

breakfast could have been better - not much selection

was great and the staff was extremely helpful in the morning with how quick we were able to get breakfast

comfy beds and spacious rooms and great bar and breakfast

gym in the basement is basic with a few dumbbells and running/cross trainer etc

heck they have a laundry machine for $2 a load diy

breakfast service, warmly

restaurant for meals not available and no room service offered.

there was no pool and they're breakfast was bogus

i requested early check in when booking and they told me to check back the day of

beds were very comfortable and the bathroom was sublime. best gym i've ever seen in a hotel.

i didnt like that they didn't serve breakfast .. i don't like that the gym and pool were closed

room service, you have to order at the restaurant and then go pick it up yourself

very friendly staff and probably the best gym i have ever seen at a hotel

the gym and pool are fantastic and rooms modern spacious and very comfortable

facilities - fitness centre and swimming pool though i don't swim at all.

pool was unavailable at the time of our stay

kids running in the hallways

pool and fitness facilities were descent. room was fairly quiet. great restaurant!

the restaurant and bar located at the hotel was closed for the whole time, the hotel is located in an industrial area,

there's lots of parking, as well as a pool, gym, and laundry, which all were great for a family stay

the amenities ( equipped small kitchen) free breakfast and location

the kitchenette and fridge with proper freezerthe complimentary breakfast

location and facilities, breakfast too

pool was too small ( probably better suited for younger kids)

room atmosphere, swimming pool, location

pool was great

we didn't have time to swim in the pool. :-)

there’s a pool and gym

the pool was great and you weren't overwhelmed by any chemical smells

but we were compensated with a complimentary breakfast

enjoyed the pool and gym during our stay

requested early check in was very helpful

staff is excellent. polite and helpful. great pool.nice room.

the gym could be better

ry

loved the gym at the racket club

my husband had to drop me and the kids off while he drove around to find a parking spot

the gym centre was amazing. the room was just ok, nothing special

beautiful lobby....nice bar and starbucks inside

facilities including high speed wifi, swimming pool and gym

the whirlpool in out room. balcony.

rooms spacious and spa was excellent flexible could bring your own food

the pool is nice

room, friendly and helpful staff, gym, breakfast and drinks available, laundry

ght off highway 7)

plenty of parking outside

the pool was nice, small but seeet, sun filtering in during the late afternoon

small parking lot

there was a mix up with the time slot for the pool

restaurant was not open when the kids were hungry

gym facility is the best i've ever seen at a hotel

nice gym and racket courts and pool at the best western parkway as well

parking was free and breakfast was fabulous, as there was so much choice

someone in the receiption to receive guests. easier wifi connection.

free breakfast and pool for kids

the pool was a little small

breakfast options are surprisingly decent with no add-on charges and the desk staff are wonderful

it was okay, checked me in late and have me late check out.

excellent breakfast, nice pool, friendly staff, quiet, clean, comfortable room!

plus the free hot breakfast was amazing

access to free laundry facilities was a bonus that was greatly appreciated

there’s a small gym and a pool

they don’t allow early check in unless you pay

hotel had everything we needed, including laundry

not enough tables and chairs in restaurent during breakfast time sad.

noisy guests at night pets barking late at night the laundry room needs serious upkeep

having laundry facilities

the included breakfast suited our needs as well

breakfast selection was very varied and my daughter loved the waffle maker

was helpful & friendly, convenient location , breakfast was excellent and fresh, pool area very clean and

there is laundry facilities for long stay and with children

excellent hot breakfast, comfortable beds, nice-sized pool, only a mile from the subway station

gym, staff, comfort

food for breakfast

ud clangs, constant buzzing sounds, something that sounded like a laundry machine

outdoor heated pool, gym , tennis court

the upgrade to room suite. i love having access to the gym and pool

have unbrellas and lunch served in the hotel plus room service for food.

of don mills

i like the early check in upon request

late check out extended free parking

the gym and pool were nice and it s convenient for the subway especially as a solo female traveller

wifi much improved from previous stay

room service shouted and knocked the door to door at 8am in workdays

limited room service!!! poor restaurant.

wish the bar opened earlier

parking was easy

clean free breakfast parking internet

parking and location

not enough parking , and need more staff at front desk for check in

had been significant snowfall and the parking lot had not had any snow removal when we got there and it still hadn t been plowed the

next door kept slamming their door, but there is really nothing the hotel can do about that when kids are involved

there was no fridge in room no guide for channels on tv no table to eat wifi was very poor

gym and room service

the pool was just what we needed after having days out and about

late at night - and parking in the very back is a far distance if you are carrying suitcases and kids

free laundry, quiet, breakfast included

good sized gym w decent amount of equipment

bed was comfortable, the continental breakfast was nice most hotels don't offer any at all

there was plenty of coffee available and breakfast was simple but plentiful

kitchen workers miserable and unsmiling

the room was amazing, and the gym was great!

nice bar and pool table

gym small

hallways were dirty, kids playing in hallway

convenience to attractions and shopping mall. nice amenities with the pool and billiard table.

breakfast, although not included, was excellent and our server was great

breakfast is very expensive

wifi password didn't allow me inbdo i used my ohone

no included breakfast

the pool hours

the staff were incredible considering how busy the hotel was with stray kids fans

now that our kids are getting older, a hotel room can feel very small & overwhelming

breakfast was very disappointing!

staff and fast service, good free breakfast, free parking, good price for everything you get , pool is clean

booked a two bedroom suite so my father could stay with my husband, myself, and our two kids

parking right near entrance

the staff was rude. the fireplace was not working, couldn't get early check in.

room service brought the dishes of food with no cover

we came just to have a night away from the stress of work life and kids …

the restaurant is very ordinary, and food not fresh. no room service in the morning.

i want to thank the kitchen staff for their friendliness, helpful, and fresh breakfast

just laundry, washing machine broke or wasn’t functioning properly while i was there

everything else was top notch, pool, breakfast, gym, room... great money for value

the gym was still closed due to covid

the pool was a good design and my kids loved it

hotel was very clean, kids loved the pool

hotel was very clean, kids loved the pool

staff downstairs at the front desk and bar are incredibly fast and friendly.

the gym , the spa, the room. a really nice place.

staff, breakfast, pool

lobby, working pool hot tub, great fitness room, clean, friendly, the bistro was

the next door was smoking and went thru to our room i have small kids and having hard time breathing because of the smell

breakfast was available at in-house restaurant-food and staff amazing pool and hot tub very

pool and hot tub and gym provided a nice break and generally it was clean and well maintained

walking to pool close to lobby

very accommodating for early check in and late check out, due to my work schedule

no stevia sweetener at breakfast

they were able to accommodate an early check in for me and my

yet the pool /gym etc is all still closed just dose not seem fair

laundry facilities were a bonus to have on site

cleaning could have been better. especially the gym was quite dirty and not well maintained.

gym could use a squat rack but it was very clean and good enough to get a workout done.

pressure, convenient location, clean rooms and common areas, polite staff, nice assortment of breakfast items, easy check in/out

the breakfast choices are now much more healthy

excellent continental breakfast!

i should buy towels in walmart and wash it in laundry

laundry facility was not friendly for the guest stay short days

on site laundry. tv in each bedroom. front desk attendant was exceptional!

the price it was fantastic and 100% would stay again, there is a large games room, a kitchen and laundry room guests can use

laundry has no soap available and you have to pay 10 bucks to do one load of washing

room was lovely with the kitchenette and the separate rooms

the bed was so comfortable and really enjoyed the suite and kitchen included in my room, plus having breakfast included was great

room was not kid friendly, wires and dishes were accessible to kids, laundry was gross

not enough space and chairs, tables for breakfast sometimes

to sleep @ 12 with people talking and having “fun” in their car below us very loud and my kids and i couldn’t fall

118 was smelling like garbage, noisy throughout the night because of laundry beside

gym missing elements (towels), breakfast was cold (eggs)

loved the free complimentary breakfast in the mornings make our stay more pleasing/relaxing especially if you're on a budget

other patrons allow their kids to run in the hallways at 1:30 am.

the laundry area should have a credit card machine or coins

clean and simple! large bar fridge.

equipment in the gym was a bit lacking and in need of repair and there were no change rooms or washrooms attached to

of parking, great extras like pool and sauna

the gym is too small. only bad thing i can think of.

room service, dirty room, bedsheets were with stains when we check-in. broken chair in the room

the pool was not warm. it was a hot day but the pool was so cold.

there is no room service on the phone options, and not at the online site

the gym is incredibly well equipped and the refillable water stations are a great touch

well equipped gym and pool available

the route from the pool back to the room was a bit confusing.

room service breakfast menu was very limited

rooftop bar closed which was a reason for booking

the breakfast was awesome

we had been to the bar previously and that made us decide to stay here

love the room and the bar and coffee shop

the gym and spa are excellent

especially the change room of swimming pool is beyond description

gym and spa,

floor restaurant was ugly and dated ud83eudd37 the d bar design as well as the rest of the reception area was absolutely outstanding

other guests whether i have seen snow before was rather rude and a child being sick in the only pool available to hotel

the reception desk clerks were very friendly and helpful, but that cannot be said about room service

very big living room all equipped kitchen and perfect friendly staff

coin operated laundry with clean washers and dryers, an indoor pool and gym

the suites were very clean and room service was very prompt to clean and restock

breakfast lacked a protein and the floors were poorly swept

i enjoyed a prenatal massage in the spa as well and it was also excellent

the gym equipment was not as expected.

pool is small, no lounge area, no hut tub, tough to get to

the spa was phenomenal

room service was good, breakfast also good

they assisted me with an early check in, and then

room service, aside from being able to have food from the restaurant sent up

7 room service charge,no bathrobe or electric converter, concierge)

wifi was slow

great location. great staff, bar and restaurant.

did not use pool but looked nice

hotel is beautiful and the rooms are amazing very clean and cozy the mini bar is quality

ordered room service breakfast, paid for a pot a coffee and did not receive it

everything, a wonderful relaxing time. the bar staff just superb

only complaint we had was the lack of service in the bar area

breakfast was delicious - plenty of selection, healthy, fresh ingredients

would have preferred buffet style breakfast

breakfast way delicious, especially the sour dough pancakes

hotel breakfast is à la carte, with moderate portions, a wide variety of choices, and delicious flavors

design, atmoshere, breakfast, comfortable beds, fitness center, location

gym. fitness, outdated and not maintained well

sauna , gym and spa looks very old and uncomfortable

that the addition of breakfast was quite expensive

ordered room service and the service and quality of food was excellent

my kids loved the little beverage kiosk outside the elevators with hot chocolate and cucumber infused

breakfast although supposedly included, was limited to only one option and it was just ok

bar was not great

no answer on the room service line or the restaurant's actual phone number despite multiple tries

have liked a room service menu in the room

needs a laundry facility/service of some kind. room service came too early for me

arrived at the broadview very early after a long and difficult journey

breakfast was delicious plus having access to the rooftop bar was a plus

also found a used q-tip when lifting the mattress ud83eudd22 room service: after the above incident i requested extra pillows so we could stuff the sides of the

i also had the choice of room service or go down to the bistro to eat

the wifi logs you out frequently

they upgraded our room for free and gavce us a late check out time upon rq

am not sure why the restaurant is only open for breakfast which is fine

the breakfast was really good as well, good variety of hot and cold

the room was clean and the breakfast was nice

location and early check in.

gym could of had some more serious machines, ie bench press and squat racks lol

great front desk staff allowed for early check in. beds were very comfy.

bed , air conditioning , loved that i was able to get an early check in and late check out but the room choice was an accessible one which was fine except

i loved the pool and gym - the breakfast was healthy and reasonably priced

and room service staff good too

coin laundry with a conveniently located gift shop in the lobby that has all essentials

nice bar with decent menu

swimming pool was great and the gym

for this amazing hotel where i did feel so comfortable, safe, extra clean, super and delicious breakfast well cooked

laundry room which was useful for us

the staff were amazing and the hotel t bar was delish

they also have a family zone that has an arcade , swimming pool , laundry , and a play area for younger kids

a kids and adult pool option is great

super understanding with late check out as well

have to pay $75 more for the early check in

friendly helpful staff. very clean and very comfortable bed. great gym and outside roof patio.

angelina and her breakfast, réception and the staff in general

nothing actually bad but the gym could have some more equipment

actually didn't have the breakfast, i just didn't have time

the gym was well equipped with good spaces to exercise the roof terrace was a pleasant and much needed

laundry card doesn't accept coins

great fitness facilities next door and dark horse coffee shop is great too

the fitness centre was super convenient too

a two bedroom apartment with a kitchenette, laundry in the building and cool common spaces

the ability to laundry cheaply midway through our trip was an added bonus

finally, a renovated room; however, no kitchenette or laundry.

husband and i) went to the bar and ordered 4 jamesons

an excellent overnight stay here to escape my kids/house and it provided everything i needed: a clean, quiet, lovely space to relax

beautiful room, great bathroom, well-equipped gym.

no complimentary breakfast

the pool was also good and the kids went there a lot

t the pool could benefit from a changing room)

easy to pay with cash... location... rooms... ralph in the bar was excellent...

kids loved the indoor pool and the saturday-sunday buffet

the extra option of watcihng netflix in the rooms was wonderful as we were travelling with the kids and it kept them happy and quiet

at arrival i was told that both pool and spa are off limits to men

women only spa is lovely, went swimming in the evening in the pool

honour bar a nice touch

a uniquely decorated, spacious room with a comfy king sized bed and an oversized chair and ottoman to relax and watch tv

women only spa is lovely, went swimming in the evening in the pool

noisy team of kids

the pool was very cold. but we heard it wasn t always that temperature.

the indoor pool was pleasantly warm, and there s also a dry sauna

able to get an early check in too

the wifi

gym is very poor not even the basics you can find there, so if you like doing some sport you´ve

2 washrooms and full kitchen were very helpful as

two bedroom is great for families with older kids, or two couples

the laundry room was a great bonus

the kitchen is equipped with everything necessary

there are vending machines with food and drinks and laundry service

they allowed for an early check in

they allowed for a late check out

gym

laundry service is not flexible, as we need to top up a card, and the minimum is 10 cad, and you

lso, for the rest days of staying, the wifi was terrible and automatically disconnected very often, wasted time for waiting for the

wifi is bad, cannot watch videos

wifi in my room was so bad

we wanted to explore toronto, so we came early

very convenient, particularly with the in-house restaurant and room service

but disappointed with the room service

love the gym and pool. location is very convenient. always love the view of the city hall area.

i loved the waterfalls and the pool area in the hotel, as well as the view from our hotel room.

pool is fantastic

kids were gutted upon arrival as the pool was closed and there were also a lot of renovations which

the restaurant and bar were fantastic, and the room service breakfast was delicious, generous, and reasonably priced

they also sent cookies and sweets for our kids in the room

took my wife for a day get away from the kids for the day and they even delivered a little desert on the house for her day amazing

gym facilities were also better than many hotels

the gym is a huge selling point for me

other f&b outlets, steam room, less chlorine in the pool ...

great swimming pool. fitness center is ok, but with outstanding views

i look forward to room service with tablecloths, cutlery and dishes

all aspects of the service was first class. the pool was enjoyable

room service was very fast and the bar on the 31st floor had great cocktails

the staff were incredibly accommodating, room service was quick and delicious and the valet staff were amazing

enjoyed the bar very

great bed. roomy room. great breakfast great little restaurant downstairs. great hotel gym.

i wish room service was offered all day

gym and sauna and view

the location and the room service

limited bar hours. likely due to covid, not hilton's fault.

room service options are only french food

were woken out of sleep by a fire alarm that kids had pulled on the 23 rd floor and had to have fire dep

and my kids love to stay in hilton as the service is great, with heated pool we really enjoy swimming and

” early check in

having a washer/dryer in the room with the option of getting single use laundry detergent was great for us as we had been traveling for a few days prior with a small

it has its own kitchen, the bed was so comfortable and the air worked so well

amazing. washing machine, tumble dryer, little kitchen. amazing views of the city.

ok gym available

was comfortable, easy to access the eaton center and i was able to enjoy early check in on arrival

pleased with the location and wonderful staff who were very willing to help - even allowed an early check in which was greatly appreciated

we were able to have both an early check in and a late checkout, which really helped and us with our stay in toronto

nonetheless the front counter, ratnesh, was incredibly helpful - he got me an early check in with no extra charge and recommended a tour to niagara falls

gym and pool which was open until late (very much appreciated) (+)extremely friendly staff. very welcoming. gym is first class. food is excellent. (+)customer service lovely clean hotel excellent facilities spa , pool and gym location downtown (+)spa/gym was excellent, the live music in the lobby was great (+) gym/ pool area (+)bar food very good. good asian restaurant next door. service in bar and gym excellent.

hotel is magnificent: location is great super clean room service is amazing food is delicious good value for money rooms are very comfortable staff is

e to the bar annexed to the lobby)

staff - from front desk to valet to room service were exceptional

gym and pool which was open until late (very much appreciated) (-)the pool was closed for a half day due to pipe burst..... (+) the lobby, lounge, pool, and the deluxe room was more luxurious than we were expexting (+) we enjoyed using the exercise room, swimming pool and sauna (+) the deep soaking tub, pool, sauna and the lovely staff (-)there were a lot of kids at the pool (-)pool was relaxing (+)room, staff pool location service (+) the room was elegant and attention to detail was wonderful, the pool was very fun, and clean (-)i wish the pool was a little deeper.

gym looked nice - next time

only improvement they could make is having room service available

room service showed up with a lint roller

pool was great but the breakfast is amazing, all the staff are friendly and the beds are soft

early check in arranged and parking rate reasonable for one night stay

location is very central and the restaurant and bar downstairs was very good

well stocked bar and food really good after a days travel

the bar staff are friendly and hilarious

bar in the lobby was convenient and bartenders were super friendly

restaurant and bar was great -only wished that they served a breakfast/brunch menu and opened earlier