so easy to get to after a late flight with kids and they get to wake up and have the breakfast.

facilities, laundry room, gym and breakfast was great.

always ample parking, good wifi connection, good quality free toiletries, and the vending machines are stalked with a

over picking up the hotel shuttle at the airport, but sorted by the bus coming back for us

by contrast, this best western is in a much safer neighbourhood; the parking lot is better illuminated, and the whole place is superior

felt like home with full kitchen

some kids running in the halls at 3 am.

my kids really enjoyed the pool and my husband enjoyed the gym

all staff , breakfast, check in, shuttle. very pleasant and friendly. hats off to them.

kitchen and bathroom sink did not have warm or hot water. the shower did.

and they sent the driver of the hotel and not anyone responsible for the laundry

facilities (the gym

a pool and exercise room help work off a two helping breakfast

late check out arranged no problem

the lady shuttle driver was very friendly and helpful would definitely recommend this hotel to our friends

also has laundry

there was not any dislike however the parking lot seemed pretty tight with all the snow etc

breakfast buffet had a variety of items, kids using the waffle maker

no parking fees, which makes a sharp advantage compared to 2 hotels in the vicinity that i have booked

love that they have gym and indoor pool

friendly staff breakfast was amazing

included breakfast and the beds were so comfy!!

spacious room with a good buffet breakfast.

my info said that breakfast was included - when we got down for breakfast the host said it was not included

internet was intermittent, breakfast options were limited.

staff, amenities, location, breakfast buffet

breakfast was so good for an adult and for a kids

property is away from the airport traffic yet still offers complimentary shuttle

night shuttle service was a cab company. not clear as to what to do when at airport.

breakfast was so good for an adult and for a kids

kids had a great time felt safe, comfortable

hotel initially surpassed my expectations, small workout area, pool, and hot tub, nice rooms and layout, free snacks and water at check-in

tub was leaking through the light fixture from the hotel room above - so we couldn’t use the spa tub our last day of the stay

stay was just one night to get us close for our flight the next day; kids loved the pool and the room was comfortable & room to stretch

guide bar on the pool steps leading down to the water was quite loose; someone with mobility issues might find it

friendly staff, breakfast free, kitchen, good locatikn, huge space, free parking , good wi-fi

good breakfast

shuttle is really just a sedan that fits 4 people plus driver

further comments, everything is perfect that room studio, we love the kitchen

i liked that there was a full kitchen

airport shuttle

there is also a pool, gym for working out and restaurant that makes the whole stay well contained, comfortable and

bar hours are very limited (not open until 5:00 pm), the selection of alcoholic beverages is very

& bar on site, pool & hot tub

nothing. gym could be more airy and more healthy options for breakfast.

to the season, some facilities such as the gym were disabled

shuttle service was on time, easy to find, and the driver was friendly

they offer shuttle to/from airport day and night

no room service, lacking cleanliness. the tub in the bathroom didn't drain properly.

ack hair on towel), missed wake up call due to room move

wish the pool was open a little later.

swimming pool and hot tub were fantastic

especially the room and the female waitress “liz” in the bar who was fantastic and very personable

awesome gym room

while there was a bit of confusion (on my end) regarding early check in we were accommodated within 30 minutes of arrival

free shuttle pool gym. bar restaurant coffee machine

i was disappointed in how hard it was to get room service

front desk accommodated me with late checkout

no late check out

the swimming pool and gym as it gave me something to do while waiting for my connecting flight

clean, well equipped, great breakfast and quiet despite proximity to airport

we loved the amazing breakfast, the pool and gym

friendly staff nice location good gym good breakfast

the breakfast was great and the hotel itself is very aesthetically pleasing

we didn't use their pool but a couple of kids we met in the elevator clearly enjoyed it

there is a self serve laundry, but i was only there for one night so i didn t use it

shuttle drivers were polite and courteous

the pool could have been more clean but it was still lovely.

restaurant - good staff / service gym / pool

not all gym equipment was working properly

it had shuttle , good breakfast excellent staff all very helpful

shuttle to the airport was great the breakfast was excellent worth the money

close to airport with free shuttle service.

shuttle to the airport was on time as well

they gave us a bagged breakfast because our flight left in the wee hours of the morning, thank

soaps, and the breakfast was fantastic. the late check out was a blessing

nice & clean. easy airport shuttle

the room was ok

our room was next to the laundry but we heard no noise at all

staff were courteous and helpful, laundry on site, breakfast included, reasonably priced.

breakfast area was small

a similar price a person could stay closer to the airport and have a full service hotel, with a pool, gym and restaurant

even a washer and dryer to do laundry since we have been doing quite a bit of traveling

laundry room should be open at 7:00 am.

self-serve laundry facility is very convenient

should be assistance available for transferring luggage from airport shuttle to rooms

professional staff, shuttle driver very professional, everything at the hotel was excellent.

cleanliness, greeting by workers, location, price, restauarant in the building, pool and hot tub, and price for the stay

it was clean and had a pool!

hotel's inability to serve food via room service.

bar on site would have enhanced our stay

room was fairly quiet too and nice sports bar about 100yards away for a beer and some food

the pool and gym access was not available do to

sadly, no local restaurant for breakfast.

free bus shuttle every 30 mi

there was also a small snack bar (overpriced but hey (+)friendly restaurant / bar staff. excellent service throughout. (+) was a+ the bar at night was friendly and accommodating (-) the bar shuts off their food service by then (+) in the lobby the bistro bar had a reasonable menu given its size (+) staff in bar particularly sociable and friendly (+) loved having starbucks on site and a bar to have a drink when we got here

option i liked that they made up the sofa bed in advance

good hotel with airport shuttle.

location to airport with efficient shuttle service, decent gym

convenient to the airport with free shuttle bus service. great beds!

we also try and get breakfast included in the price as the buffet is well worth it

location. shuttle service. free wifi. comfortable beds and pillows.

the room and the carpet are outdated. the gym and pool are average at best.

staff, gym, pool and food

the pool was my kids’ favorite. unique look and clean. easy to access restroom.

the bar section of the restaurant was also very nice, and the bartender very knowledgeable about

i also really enjoyed the fitness centre and the pool

clean, comfy beds, and close to airport with a shuttle.

slow room service, more courteous staff would have been good.

great sports bar on site, super comfy beds

of hotel, staff are professional and welcoming, location was great, regular airport shuttle service, food was good, great value for money

lobby has bar and snacks and options

t expect to have a such a great service everywhere: in the shuttle, in the hotel

close to the airport, the shuttle was very convenient, friendly staff and comfortable beds

shuttle service was excellent, reception team were welcoming and friendly as were the bar and

restaurant was good and check-in and dining staff were so friendly and patient with my kids

7am shuttle was a bit behind schedule

are not helpful,i called room service to send me a toothbrush,no one sent me anything

secondly i ordered room service

hotel is newly renovated and close to airport. nice pool and spa.

given our late arrival with three kids under 8, this was perfect

the breakfast!

went here straight from the airport at 8 am on a saturday and asked for an early check in so we could catch some sleep and recuperate our energy

pull out bed in the sofa is not comfortable. not even for the kids.

my kids were amazed by the airplanes they saw fly

bar with large open plan seated area open till 1am serving excellent food so it's great if you

very expensive - 225 us$ for one night for a single room with 2 beds (2 adults + 2 kids).

the gym is big and the running belts are in good conditions

late check out

the bar serves food, so i went and ate before retiring for the night in my room

the wifi :

shuttle and have to wait 30 minutes longer for a new one

staff was friendly, restaurant was open late, room service was quick and the food was good

for me it was important to have good internet connection and hotel wifi worked fine

spa open at 10 should be earlier.

if you can show the cost of breakfast on booking

breakfast was good with a good selection to choose from. courtesy airport transfer.

didn t have breakfast there but did get a glass of juice and it looked ok

breakfast was not the best. few options available. parking is very expensive.

to pay extra for parking as well as breakfast when booking i was told breakfast was included for both

were fast, there was no lineups at the front desk, there was more than enough luggage carts, the pool was clean, but the gym was nice

cleanliness gym and pool facility staff efficient and on-time shuttle to/from airport terminals

our whole week in dominican the staff congratulated us on our wedding and asked if we needed any room service for the evening

was difficult to figure out the wifi, no one told us to just connect

how to log into wifi wasn't explained at check in.

free airport shuttle

com should have it listed that the included breakfast is only for the adults in the room and any kids are charged 50% off the menu prices

i could ot connect to the wifi

of hotel, restaurant, bar were exceptional

the location was not too far from the airport since there was an airport shuttle and i was able to get to downtown toronto via public transportation easily thanks to the

no bottled water provided no work out gym

the hotel itself has plenty of free parking, shuttle, all the facilities you need during a stay and even a moxies and starbucks

shuttle driver and front desk staff were very friendly and helpful

honestly, for the price, we were blown away to have a suite with a full kitchen included

view overlooking the golf course with airport in the background

it was real clean and very comfortable and the kids love the pool and breakfast was delicious..

pool looked beautiful but we were unable to actually force outselves into it because the water was

the breakfast was good and had enough choices for everyone in our party

modern with big rooms and well equipped kitchen. you have everything what you need. inside pool.

swimming pool. the smell of the chlorine is really strong and burns your eyes a lot.

shuttle bus was free and a wonderful service

shuttle and breakfast are included

hotel is located in an airport area, has a shuttle service, which is very convenient

they let us to have a late check out

good breakfast

i enjoyed the gym and the treadmill.

the pool in the photo looks not the same in reality ud83dude05

price was ok, location easy to access, pool

having the pool to relax in was a nice feature

very quiet location, close to airport. has free shuttle service.

the room service was excellent and the food was delicious

ease of check in location to airport was great and free shuttle kids loved the pool

i asked for, and got, a late check out

the pool and gym were good facilities to have

as a guest why pay for parking? why is there an early check in fee?

close proximity to the airport. restaurant was nice. bedding comfortable. good shuttle service.

beautiful facility and nice gym

the hot tub was unavailable and was looking forward to be in there during the time in the pool

blame the property, but because of covid the restaurant was shut and no room service

cleanliness, room service and room

the breakfast quality and menu was terrible.

fact the room cleaners didn t know we had a late check out and rudely asked when we were leaving

incidentals are things from a bar or food at the restaurant

except the pool and lack of soft drink vending machines

no breakfast on money paid

breakfast was great, location was exactly where i wanted to be

breakfast is good

loved everything, the breakfast and complimentary lunch was awesome ans well presented

paid extra 60 cad to upgrade to club level for free breakfast and extra pullout bed in gaming suite

room service, equal to a fine dining restaurant

very little - not enough to me too oohh allowed a late check out to 2.00pm

the staff went out of their way to ensure our two young kids were entertained and enjoying their stay

the shuttle got us there very quickly

the gym,, that i used , was well set up, bright and clean

shuttle service from the airport was not well indicated

loved the lobby with beautiful, comfortable and inviting seating, and great coffee, bar and food options

via train, absolutely comfortable rooms and the excellent staff there is a small restaurant bar with a shop to cater for basic needs witought having to leave the premises

we went outside where shuttles are located on ground floor, then i called the hotel for clarification

no outdoor space for young kids.

there is a full kitchen in there too

found several pieces of furniture and the top of the bar fridge were dusty, which was disappointing to see

property was clean and the rooms where large and well finished the gym and pool where very good to

missed the breakfast. they promised a bagged breakfast but it was not given out.

the bar was lovely and the bartender was fantastic

the pool was a refreshing place to end or start or whatever part of a busy day

good airport shuttle service

it s everything you need for an airport hotel when you re travelling with kids

no room service at night

the rooms were slightly small for 2 adults and 2 kids but still managable

the morning breakfast buffet

easy check in, free shuttle and close to the airport.

holly stay here - airport shuttle unavail due to covid, close to t-1 yyz, meals : dinner - 8/10 philly cheese steak sandwich

complimentary shuttle service

liked that the hotel was close to the airport, had breakfast included, a 24 hour gym, and 24 hour business center

clean room and a good price for room, free shuttle service, good price for parking for an extended time

close to the casino

the gym floor was dirty and the equipment was not working

the shower wasn’t clean. the gym didn’t look clean either

kind of wish the bar was open like most are.

no room service past a 10 pm?

always use this hotel each time i visit canada to see my kids studying, i like that it’s in close proximity to square one mall

right on their end always presented calm and happy faces :) the pool and gym were great for the kids

for a slightly late check out but was told cost was$50

good shuttle service from/to the airport

hotel was perfectly situated, room/bathroom was clean, shuttle back to the airport was quick!

free shuttle which arrived quickly

small complaint: when i emailed asking about shuttle service i didn't receive a response, so i arrived at the airport unsure how to get to the

excellent & helpful staff, shuttle very prompt & courteous, rooms were very q1uiet.

hotel and restaurant are no longer part of the same business so it would be nice if the bar /restaurant that is part of the hotel had had more to offer and longer hours

was wonderful except for getting a parking ticket after my car was registered as a

had a great experience at the spa also

the room was comfortable and very clean with a spa bath

really old mills fault but if you want to go to the spa you better book an appointment really fast because they book fast and impossible to get in last

the pool was too cold.

when we finally got to pool we spent 10 minutes there before being bombarded with 15 or so boys with no respect for our

i was clean and comfortable, my kids loved the pool and it was close to everything.

room service

my kids and i enjoyed our stay and will surely be returning again

breakfast , rooms, checkout later and clean.

reception staff are very nice, we loved to be offer late check out for free

nice pool and gym

the laundry option is another one

i was also able to use their gym that is very convinient to use

excellent breakfast for very good value

was surprised that there was a fee to park in the ground level open parking lot

fast checkin and checkout, good parking lots

on the 2nd day, we asked the room service to add new towels to the room while we were out

kids enjoy a lot in the pool

clean, good price,good breakfast

also had noise from the laundry facility early in the morning

great breakfast… very friendly and accommodating staff.

they moved us to another room where a large laundry vent, which was extremely noisy

laundry is

coffee no breakfast no service no way to due your laundry there is one guest server that harrassing me also the room view is

pool closed breakfast closed restaurant closed laundry facilities closed

family of 4

fair room service

your facility being being equipped with the gym and pool

comfortable beds and layout, conveinient with kitchen, great size, friendly staff

had a king suite with separate bedroom so that was great and 2 tv's was great for kids to watch what they wanted and my wife and i what we wanted

breakfast eggs could have been a little tastier. other than that: i have no complaints

breakfast, pool, 24 hours gym

helpful staff, location, breakfast, pool, great size of the room and kitchen included for preparing simple

hotel pool had cold water, not even lukewarm, no kids area. breakfast options were limited.

the location, cleanliness and staff from the reception to the breakfast and room. goos job!

i travelled with kids

the guy that checked us in late at night and d breakfast staffs all exceeded my expectations.

breakfast was the best .... thanks so much!

negative timing of breakfast 6-9 is too short of window if the change it to 6-11 am will be

plenty of amenities, clean, and friendly service. the breakfast was excellent.

yummy breakfast and small evening meals

breakfast finishing at 9 am (should be at 10 am).

breakfast was fresh and a great selection was offered

laundry facilities were complimentary

the pool.

the pool is very small.

pool was nice temp

gym fully equipped and pool water warm

swimming pool is very small

friendly staff. room has kitchenette.

and the pool wasn’t the

the breakfast could have been better with bit more options and also coffee and tea services

very clean. has kitchen, microwave in suite which made it convienent for our stay

staff , cleanliness , pool and the 24/7 coffee.

breakfast

laundry procedures, not customer friendly.

breakfast great

have the breakfast but the hotel was great, customer service was awesome, location was in a area next to

parking,pool,staff,gym was excellent

rooms are dry but very large, nice for travel with kids

pool was closed

the kids enjoyed the amenities, swimming pool and fitness room.

the gym was very bad, very tight and not properly ventilated

affordable rate, good wifi, good breakfast, reasonably clean.

the free breakfast

the gym is very basic with no dumbles but a 5lb

gym could have a few more weights, and fix treadmill

it was great experience with family. highly recommended for families with small kids.

kettle in kitchen

would have been nice if the restaurant was open to guests and if there were pans in the kitchen

however, the one bedroom suites have a kitchen so if you wanted you can cook your own food or buy a takeaway and heat it up in the

with kitchen, balcony

although no fee is preferable their pet fee of $20 was far more reasonable than most

two comfortable queen beds and a double sofa bed accommodated our three kids and us well in one room

it is close to toronto pearson airport and has a pool/spa to relax in.

drinking was allowed around the pool area

very good gym and swimming pool, great breakfast

we went to use the facility and the hot tub was full of kids with parent service watching them and the pool empty

these kids were pushing others even on the pool stairs

kids love the slide on the weekends

my kids want use it, i ask staff, they can open for me during swimming pool open hours , free snacks

late check out also indoor pool and jacuzzi also breakfast ok not greats 24 hours coffee and tea

breakfast was really good. lots to choose from. nobody should go hungry!

nice indoor pool

the size of the room and the mini kitchen was the best of anywhere i have stayed

breakfast is the same everyday i was there. it's good but need to switch around with new menu.

buffet breakfast,wifi,pool,gym,barbecue area

good breakfast, laundry room very useful and very spacious family suite

pool was small and cold. not enough towels.

i didn't like the fact that the hours for the pool and gym close early and open late!

nice big rooms, pool and gym area

pool was not open yet

you can also enjoy the nice gym and pool

wish i could have used the pool and gym

there is plenty of parking, a nicely refurbished gym, and a pool with a whirlpool

room was clean gym was fine

first room was fairly dirty and spa bath faucet was not working but we were given a new room which was very clean with a working

there is plenty of parking, a nicely refurbished gym, and a pool with a whirlpool

the whole hotel smells great great gym, spotless, modern with ac and a water distributer

clean. pool was warm. great food from local resultant.

small note, but the gym was freezing when i entered

room service was very good - would like some additional light options

wifi was good

small kitchen table and two chairs

on the thin side, no kitchen is bare no cookwares and utensils

tiny table in kitchen but that didn't bother the two of us

the kitchen oven didn't work

access to laundry

the bar closed very early

it was strange there wasn t a bar area for drinks , a lot of guests waiting before ceremony wanted a drink, it was unusual , if

the parking lot had plenty of space

ordered room service and it never showed up, had to order out. ice was in main house only

spa onsite

great gym

nice room, nice gym

the gym looked good but we didn’t get a chance to use it as we didn’t know it existed at the time

large bedrooms, great views, food was great and the bar has a good atmosphere

in the restaurant bar is fabulous

friendly staff great burger in the lounge knowledgeable and friendly bar

aware this hotel has busy bar areas and some rooms overlook a busy queen street west expect low noice due to both

hip and cool place, with a nice rooftop bar and a restaurant

nice atmosphere, friendly staff, cool bar & room. will come back.

drake hotel is in an awesome location, surrounded by great bars, restaurants shops, and it's so easy to walk the whole neighborhood

gym was amazing

ice pail was dirty. snack bar was ridiculously expensive. besides that, no complaints :)

gym information lacking and felt it was not welcoming of hotel patrons

property’s pool is super family friendly. i really appreciate the family friendly environment.

location is near 401. kids had a great time

as always to have a laundry and gym on site when travelling for multiple weeks

was comfy, room was spacious, breakfast is fantastic - a lot of options, waffles/pancakes, coffee is great too

118 was smelling like garbage, noisy throughout the night because of laundry beside

the in-house laundromat is very handy for our long stay, and the gym, which is not that big, was well equipped

the gym was super basic

the spa bath wasn't work in are suite. shower in bathroom was dirty

i chose this place, because it seemed quiet and relaxing, but what they call 'spa and indoor pool' is

staff was very good but restaurant understaffed. bar closed very early.

having free parking and wifi was definitely a big thing for me when booking a room

a deal breaker but gym could do with more equipment

should keep kids away from the danger of water's temperature

this hotel, the rooftop pool was amazing

the property is absolutely beautiful! the terrace bar on the 28th floor was breathtaking

although we didn t travel with kids, we intend to bring them next time and would like if the play center was also available on

complimentary shuttle in bmw x to nearby airport. fantastic!