there is a parking in front of the house, and areas in the garden to sit and chill

some facilities for kids

was reasonably clean and room service satisfactory

some facilities for kids

restaurant, nice spacious room, good wifi

it had all the services, pools, bar and so on

amazing and very polite and helpful, from the check in desk to the restaurant and the poolside bar

for our weekend stay we read many of the previous reviews and noted negative about waiting and bar staff

similar as in the movie “budapest howl” nice, pretty and kind bar receptionist girl, kind waiters, fun and seems enjoying their job a lot

some staffs were not friendly at the pool side restaurants and the bar counter.

;nice simple rooms,very quiet;tho'a nice happy bar in the evening

service in restaurant and bar excellent

inclusive finishes at 11pm which is fine, but the bar is meant to stay open after 12

the swimming pool is really small, can't even spread your arms properly cause you're already at the other side

pool quite deep in most part of it

either an uptick

lobby bar area could be updated a little, has an old feel but still comfortable

service at the bar is extremely friendly and drinks are mixed to perfection, but could be faster

it would be great if there was a bar at the spa area.

was cringe making) or just play background music and let people enjoy the bar area, the italian restaurant il pappagallo is fashioned after a stark blazing white cave and

slow service in the bar area during busy periods

mini bar is in the room but small to keep own bottles of wines.

no residents bar was unable to get any drinks when we arrived at midnight

poolside restaurant & bar were ideal for a relaxing pool day

the tv was a waste of time, everything foreign, mini bar could be improved.

the rooftop bar is very relaxing

the rooftop area was really nice and the food and cocktails at the bar were all very good and reasonably priced

was perfect, wonderful location, amazing room view, the rooftop bar with the jacuzzi is excellent

the jacuzzi and bar upper level were so fun to hang out at and the views were breathtaking

coffee at breakfast wasn’t the best and before 10:00 am (when the rooftop bar opens) there aren’t any alternatives in the hotel

pool, bar on the top is nice, it was not very busy

gorgeous little bar on the first floor and another great bar at the pool (cash only just to make sure you’re

nice pool with bar and lots of sun loungers available

pool bar does not have a regular timetable for opening.

hotel offers excellent amenities, including a swimming pool, a well-equipped kitchen, a rooftop bar with a great atmosphere, and a tv (spanish channels only, which was not an issue for us)

so pleasant, helpful and involved in the wonderful stay for me and my children, from the pool bar staff, to the restaurant, housekeeping and reception

the pool bar staff were excellent as were the reception staff, who always went out of their way to help you

15 mins away from beach or the area with main bars and restaurants

- swimming pool was great , we barely used the swimming by the bar since it was always busy but the upper swimming pool on the

that you basically had to walk with a watch the entire time, to figure out for example which bar will be open at what time, where you can get coffee at what time of day

so ask for a room more far away from the bar where it takes place if you want to sleep earlier

aimed at the german & french market if there was entertainment we were not told about it and the bar area was very quiet just a few folk dancing to a lady playing a key board and attempting to

the pool bar and this area was really clean and well maintained

in a nice area pool bar and pool area nice

bar at night with some live music are very nice

very quiet and nice gardens, we sat on the bar verandah and watched the green parrots flying around

manuel in the lobby bar always has

all great, bar prices really good

manu the barman was exceptional

cleaners bar reception and waiters

great shows, live music in the bar every night

hotel bar was good with plenty of drinks to choose from plus they have 2f1 happy hours from 17-18:00

loved the cleanliness, the quality staff, the pools and the garden, the breakfast, the bar and the lounge area

bar and dinning staff were very polite and helpful - we were provided with everything we needed

nice relaxed evening experience at the bar with some light entertainment and dancing

a bit from the center but very quiet and the hotel restaurant and bar is very nice

breakfast is varied and of high quality and the bar and restaurant also excellent

restaurant and its accompanying bar area were clearly understaffed and you could wait ages for a cocktail or a request for a table

found the musical entertainment in the bar designed to appeal to a very elderly group

alberto's bar round the corner for evening drinks and a pizza with a view of the sunset

snack bar outside for snacks and tea coffee and snacks inside at side of the bar

i liked the person at the bar but i never got his name

lounge bar area is quite dated and dark

bar snacks available at a good price

i can't name them all but marcos, barbara and tulia were among your staff

shows for kids there was no variety in the evening at the bar toilets were not completely

the prices of the drinks at the outside bar are far too expensive

in the bar not so good

the staff is really kind, there is a comfortable outside pool with a bar and also an inner pool with several types of hidromassage on the 13th floor

in and out bar has great staff, reasonably priced drinks and live music every night

pool area with mountains views is spectacular

breakfast was very good with plenty of choice

delicious breakfast and dinner

good buffet breakfast

staff-clean surroundings-good breakfast although the lady cooking eggs/omelettes during our stay did not cook them well

nice bar area

champagne in room which bar staff kindly allowed

and the pool bar prices are amazing really cheap

great location, nice pool area. bar area nice.

hotel lobby could be a bit 'warmer', lobby bar feels like a canteen

n restaurant and pool bar

the hotel is right on the promenade, lots of bars with very loud music

roof bar and roof restaurant with fabulous views

no bar for residents only bar for public

the bar area was a bit clinical and under used

top floor bar and relaxing area

cozy rooftop bar and very varied breakfast buffet with excellent

although it was a bit on the cold side we enjoyed the rooftop pool and a few drinks in the bar area

the roof top bar is an excellent place to hang out and carlos the bar manager was so friendly and welcoming, he

ublic area with restaurant and bar ) opening the many windows for 5 minutes would have

terrace, where we enjoyed great breakfast with the view of teide (upstairs there is also a bar and a swimming pool which brings good vibes)

in the evenings the rooftop bar is open and you can enjoy a nice drink in a calming atmosphere

things - there was no ironing facility at the hotel and the rooftop bar was not yet open in the evening

the roof top bar and pool are very nice with great views over the city and the breakfasts are good

loved the rooftop bar and outside seating area

lots of restaurants and bars/cafes are a stone throw away

concierge not very helpful. bar staff very good

in took forever as receptionist more interested in talking to bar staff and was quite ignorant and unfriendly

were a lot of noise outside from the bar next to the hotel

chairs in bedroom just stools noisy til 3am from bar below parking difficult and at a

food was average and lower quality (all inclusive) the pool bar is missing beverage menu for al (you have to ask what is included in the price) quite a lot od

the bar was probably the best part, and everything was amazingly priced like eight euro cocktails and

lobby bar wasn’t to a resort’s standard; friendly staff, however, the level of service wasn’t as

a lot on offer at the pool bar and a bit costly, vending machines expensive and although the breakfast was great on the first

small pool and sad pool bar

of on site bar and tha one affiliated to the hotel was outdoors and very uncomfortable seating

staff were all very friendly and helpful, the hotel was in the perfect location but the bar did not stay open late on weekends

the large bar with palms, like a traditional patio, is elegant and

thing was all good loved our stay very much, bar staff were brilliant very friendly, we will be back again soon

chamber maid, bar staff and waiters all outstanding

outside bar in hotel was lovely and most evenings had live spanish singer with guitar , prices of drinks

300 year old hotel full of character charming staff great restaurant in evenings and terraced bar onto street, we always felt spec returning to hotel at end of day and knew we were staying

the manager fixed a problem for us immediately and there was an excellent singer in the patio bar which served lovely cocktails, for a 3 star hotel tiny improvements could easily make it a

staff were helpful, nice small pool on the roof, clean rooms, nice bar and restaurant to sit outside and watch the world go by

at the outside bar area was poor why do waiting staff seem to have tunnel vision

and modern room with sea view on the higher floors, nice pool bar on the roof with 2 swimming pools (not heated) , good breakfast with vast selection of

rooftop pool and bar are the highlight

finally, the staff at reception, in the restaurant at breakfast time and in the rooftop bar were very friendly and helpful

top pool and bar are amazing, great selection for breakfast, walking distance to city centre

the breakfast choice was very good and the pool and bar area was

there is music from a bar (a live person singing), this stops at 12

was close to bars and the noisiest bar on the square, also near the bins so very noisy every day when they are

no bar in the pool area. however it is a rooftop pool so probably safer that way.

be quick to get a sun bed, no chance of any sleep before 12:30 am due to live music coming from bar opposite

they show a pool bar in the photos but it is not open, that was

no bar to buy a drink tea or coffee during the day.

no bar open on premises but value for money breakfast was lovely

staff were very friendly especially the bar man david and the cleaning staff the hotel was excellent we would definitely book again

in the morning comes from a coffeemachine, so it is not the coffee you get from an outside bar or cafe

there was no bar not even a pool bar

there is no club room bar with premium wine/spirits/snacks

don t really stay in a hotel so couldn t rate the services, bar is reasonable priced for those not staying all inclusive and but the breakfast is amazing

the bar and the outside areas have comfy sofas and chairs for both day and night time

quality of food lack of entertainment opening hours of bar lack of heating in room

bed was lumpy and needs replacing bar did not stock port!

nice facilities, very diverse breakfast, and snack lounge bar for my favourite club guests was very good

couple of the bar staff members appeared as if we were a burden

setting area and a marble walk way to the next landing where the swimming pool and dining room bar lounge area was

location with a great friendly bar chirripa opposite

my example, whoever signs the sky bar knows where it is - i never found it

but fix it only on another day - bad cocktails in bar - very loud

pool/hotel bar not staffed very often

tasty and good the breakfast was one of the best i ever ate, and you have also the pool and the bar nearby that let you relax really well

staff was really accommodating, the room was clean, and the food was really tasty and good the breakfast was one of the best i ever ate, and you have also the pool and the bar nearby that let

very quiet place. helpful staff allowed me early check in. good place for my one night stay.

could have provided better bar facilities in the evening.

if you tried to remove it from its base, finally at dinner time you had to buy a coffee from the bar but you were not allowed to return to your table and enjoy it with your dinner

there was a live music in the evening but we found their bar doesn't accept card payments so we were left with no drinks

the bar was nice to have a drink during the day as you could sit inside or outside

walking distance was the local town with a number of shops and cafes/bars

the location is secluded and quiet, but it has a natural pool and a beautiful beach only a few meters away

apartment has everything you may need for comfy stay - kitchen is fully equipped

the kitchen is well-equipped and everything works perfectly

there are two wonderful beaches near the apartment - one with a natural pool, the other sandy

comfortable with great views alfonso was so helpful loved the sea filled pool as

good bar area

hotel and staff are amazingly friendly fantastic welcome at reception and the bar also

the bar closes early

drinks in the bar good

bar area was comfortable and the prices very reasonable

the bar shut quite early

good dinner and breakfast at the hotel and nice bar with good cakes :)

stunning building. beautiful finish. fabulous staff! rooftop bar needed by the pool.

no bar near rooftop pool. had to go down to main bar for a drink

loved the coffee bar although there aren't many places to sit

f did not get her name - dark curly hair and

one lady behind bar who was particularly friendly and helpful

d i walked to the bus station) was open at 8am on sunday

the bar and food are also very good

cost in santa cruz, but i would suggest to have it there if you are willing to wake up early: no bar nor bakery in the neighbourhood

the bar closes very early and the breakfast starts later than in other properties.

the breakfast starts later than in other properties and the bar closes quite early.

excellent hotel & excellent service in the reception and the bar they treated us very well

beautiful lobby, bar and dining room

the bar shut quite early after dinner.

no tea/coffee facilities in the room. mini bar was not working. everything in it was warm.

perhaps bar could open later than 11:00.

special mention to reception and bar teams

especially the bar staff, they are very hardworking and nice people

bar closed at 10:30, it would have been better if it stayed open later as we played board games

location, clean, spacious, modern rooms, good cocktail bar on the roof, friendly staff, made our stay memorable for a special celebratory weekend

great place with an amazing bar downstairs

hotel's vermutteria bar was also nice and trendy

at the hotel during the epiphany festivities and our room was on the 6th floor, so the rooftop bar was just on top of us

very nice bar upstairs with fabulous roof terrace overlooking the harbour

great location, comfortable beds, very nice cocktail bar on the roof.

rooftop bar service was unfortunately not good

the pool bar was very expensive. the bar in restaurant was rarely open

rooftop bar is a nice place to chill

the restaurant wasn’t open mon & tues when we stayed? only the roof top bar open until 10.00pm

the terrace bar is very nice with great views of the city and good prices, but be aware you have to make a

5 star service roif top bar added bonus

location excellent,staff very helpful didn’t do breakfast, rooftop bar an added bonus

patrons from the rooftop bar was disruptive on a saturday night (3am)

roof top bar is a must visit

the terrace bar is cosy, with good cocktails and great atmosphere

the roof bar was lovely and although we didn’t use the pool it also looked great

clean and very comfortable, all top facilities you might need, the pool is fantastic and the bar is next door for food and drinks

the location, friendly staff, the cleanliness and the rooftop pool and bar area

excellent rooftop bar . very clean good practical rooms

the hotel bar can be noisy..

noise. room was above a bar that played very loud bass music until 3am on one night

what then possessed the management of the hotel to host a private party in the bar of the hotel situated on the 4th floor all afternoon and evening (until 22

the bar is independent and the hotel can’t do much about it

breakfast was in a sister hotel, no bar in hotel, under renovation.

swimming pool. rooftop bar closed.

there is a lovely park just in front of the hotel with a nice bar which is a great walk into town

used the bar facilities too

also really cool bar in this park

also the gin bar is a welcome distraction from the front door to your room

the staff in the bar were top class especially juan &

the bar in the hotel is a little expensive.

ithin a few mins walk ) hotel room was spacious and lively with good

didn't use the pool, but i used the gym and it was super good, i did like the garden and the bar outside, the staff was friendly and had patient with us

the bar was lovely

lovely lounge bar and fab rooftop pool

bar staff were so slow we waited on two occassion for over 20 minutes for our drinks

very good food for breakfast and good food at the bar also

the bar meal was fine too

bar was friendly and attractive

make the awareness/availability of drinks from the bar on the terrace more obvious.

restaurant and bar facilities restrictive.

there's no bar in the hotel, and the

that was sad to wander around the little town with almost all but one bar open

there was a seating area at the reception, but not really a bar where you could have some drinks during the day

there had been a less formal bar area i could have used prior to changing for dinner, it would have been nice

no slippers no robes in the rooms no hair conditioner no mini bar bad hair dryer

there is also no bar, which would have been nice to have a separate bar area to relax in the evening, there was just

c)

little bar in the lounge where you could enjoy an after-dinner drink would have completed the evening

great hotel with great bar & restaurant

reception was barely ever open the entire time, so we couldn't use the onsite bar or chat with other guests

kettle, no water

bar and restaurant have not yet opened - essential if you trekk long as there are not so many

s advertised ) would be nice if the bar was open beyond 7pm, to give the chance to interact with other

location over looking the sea, minimalist, spacious and comfortable room with a great balcony, lovely pool and gardens

location was fantastic, and our room lovely and big, with a beautiful view of the pool and the sea

nice outdoor swimming pool

spa team made a couple of errors with my booking and didn't check in for any injuries or concerns

over looking the sea, minimalist, spacious and comfortable room with a great balcony, lovely pool and gardens