the bar closes early

staff made it lovely especially the ones in the bar and restaurants

drinks in the bar good

good bar area

hotel and staff are amazingly friendly fantastic welcome at reception and the bar also

stunning building. beautiful finish. fabulous staff! rooftop bar needed by the pool.

no bar near rooftop pool. had to go down to main bar for a drink

rooms and facilities were good and the bar area in particular was fantastic

loved the coffee bar although there aren't many places to sit

the bar shut quite early

especially the bar staff, they are very hardworking and nice people

perhaps bar could open later than 11:00.

no tea/coffee facilities in the room. mini bar was not working. everything in it was warm.

bar closed at 10:30, it would have been better if it stayed open later as we played board games

special mention to reception and bar teams

the bar and food are also very good

one lady behind bar who was particularly friendly and helpful

position by the football pitch private parking available great snack / cafe bar serving lovely food reasonably priced

d i walked to the bus station) was open at 8am on sunday

cost in santa cruz, but i would suggest to have it there if you are willing to wake up early: no bar nor bakery in the neighbourhood

the staff in the bar were top class especially juan &

bar closing at 22h30 sharp due to covid restrictions when the law is stating already 23h in

ithin a few mins walk ) hotel room was spacious and lively with good

the restaurants and bar serve delicious food and drinks

staff who couldn t do enough and also explain about the city s main culture areas as well as bars and restaurant areas

also the gin bar is a welcome distraction from the front door to your room

there is a lovely park just in front of the hotel with a nice bar which is a great walk into town

swimming pool. rooftop bar closed.

than expected with value for money, excellent service, we especially want to thanks julio at the bar for his excellent service, managing several people at the same time with grace and being calm

also really cool bar in this park

lovely lounge bar and fab rooftop pool

the bar meal was fine too

bar was friendly and attractive

very good food for breakfast and good food at the bar also

bar staff were so slow we waited on two occassion for over 20 minutes for our drinks

good lobby, nice bar area at the top

great location, comfortable beds, very nice cocktail bar on the roof.

the restaurant wasn’t open mon & tues when we stayed? only the roof top bar open until 10.00pm

the pool bar was very expensive. the bar in restaurant was rarely open

rooftop bar is a nice place to chill

very nice bar upstairs with fabulous roof terrace overlooking the harbour

hotel's vermutteria bar was also nice and trendy

at the hotel during the epiphany festivities and our room was on the 6th floor, so the rooftop bar was just on top of us

great place with an amazing bar downstairs

location, clean, spacious, modern rooms, good cocktail bar on the roof, friendly staff, made our stay memorable for a special celebratory weekend

the hotel bar can be noisy..

what then possessed the management of the hotel to host a private party in the bar of the hotel situated on the 4th floor all afternoon and evening (until 22

noise. room was above a bar that played very loud bass music until 3am on one night

what then possessed the management of the hotel to host a private party in the bar of the hotel situated on the 4th floor all afternoon and evening (until 22

breakfast was in a sister hotel, no bar in hotel, under renovation.

the roof bar was lovely and although we didn’t use the pool it also looked great

excellent rooftop bar . very clean good practical rooms

clean and very comfortable, all top facilities you might need, the pool is fantastic and the bar is next door for food and drinks

the terrace bar is cosy, with good cocktails and great atmosphere

pool and bar are excellent and we also made use of the gym facilities

the terrace bar is very nice with great views of the city and good prices, but be aware you have to make a

location excellent,staff very helpful didn’t do breakfast, rooftop bar an added bonus

patrons from the rooftop bar was disruptive on a saturday night (3am)

roof top bar is a must visit

5 star service roif top bar added bonus

extra facilities pool, garden, sauna, excursions with norberto, especially teide!

spa team made a couple of errors with my booking and didn't check in for any injuries or concerns

the pictures it's seems like natural pool belongs to the hotel , but it's public and full of kids

pool water was too cold for swimming and even outdoor hot tub wasn't hot by us standards.

massage for a spa hotel not possible to book

we were told the swimming pool downstairs is from time to time flooded by the tides and the building itself has been affected

the location is secluded and quiet, but it has a natural pool and a beautiful beach only a few meters away

apartment has everything you may need for comfy stay - kitchen is fully equipped

a natural pool with sea water and a beach are just downstairs

there are two wonderful beaches near the apartment - one with a natural pool, the other sandy

car parking was adequate for the number of rooms although this didn't concern me personally

some facilities for kids

the room with a private terrace and a small pool provided us with the peace, quiet and privacy we were looking for

is a small hotel with only 5 rooms, steep entrance, garden with pool and animals

was reasonably clean and room service satisfactory

no residents bar was unable to get any drinks when we arrived at midnight

slow service in the bar area during busy periods

poolside restaurant & bar were ideal for a relaxing pool day

bar at nighttime is pretty good too with good service

the tv was a waste of time, everything foreign, mini bar could be improved.

the jacuzzi and bar upper level were so fun to hang out at and the views were breathtaking

the rooftop area was really nice and the food and cocktails at the bar were all very good and reasonably priced

beautiful sea views from our room, the dining room & the rooftop bar / jacuzzi area

staff, breakfast, location, cleanliness, parking, pool, bar and especially view to the atlantic ocean

the best part of the hotel is the rooftop terrace with jacuzzis and a bar - you can see teide on a nice sunny day, but you also have a nice view of the city

either an uptick

it would be great if there was a bar at the spa area.

i didn t feel like going down to the bar area

the space the food breakfast wow the best paella ever the musicians the bar the pool

service at the bar is extremely friendly and drinks are mixed to perfection, but could be faster

the staff is really kind, there is a comfortable outside pool with a bar and also an inner pool with several types of hidromassage on the 13th floor

in and out bar has great staff, reasonably priced drinks and live music every night

the prices of the drinks at the outside bar are far too expensive

in the bar not so good

riends stayed and had did have them in

but my main dislike is that the hotel seemed to only have one small pool bar to deal with the all

- swimming pool was great , we barely used the swimming by the bar since it was always busy but the upper swimming pool on the

ter breakfast pool

15 mins away from beach or the area with main bars and restaurants

swimming pool area is very nice and the price of drinks and food at the bar is very reasonable

bar snacks available at a good price

i liked the person at the bar but i never got his name

lounge bar area is quite dated and dark

snack bar outside for snacks and tea coffee and snacks inside at side of the bar

the night time bar area looked a bit dull. i didn t use it though so can t really say.

noise from bar below was unexpected but stopped at 11pm so bearable

the bar area was a bit clinical and under used

pool, comfy beds, location, views, staff particularly alicia

roof bar and roof restaurant with fabulous views

roof bar closes at six. not really another bar for residents to use in the hotel.

and the pool bar prices are amazing really cheap

great location, bar prices reasonable, good choice of breakfast plenty of loungers by the pool .

great location, nice pool area. bar area nice.

nice bar area

hotel lobby could be a bit 'warmer', lobby bar feels like a canteen

service in restaurant and bar excellent

;nice simple rooms,very quiet;tho'a nice happy bar in the evening

inclusive finishes at 11pm which is fine, but the bar is meant to stay open after 12

the pool could have been heated more spoiled the stay

a lovely place with great staff, great breakfast

entire hotel was spot less, all the staff on reception, the spa, the cleaners, bar staff were amazing

location, cleanliness, rooftop bar and pool, it was private and very quiet

although it was a bit on the cold side we enjoyed the rooftop pool and a few drinks in the bar area

cozy rooftop bar and very varied breakfast buffet with excellent

need for intensive use of air freshener spray on the 5th floor

cool when it's baking hot , it has a pool with a little bar and food there is amazing , the view from the balcony is by far the best view on the island

the rooftop pool and bar is great.

reception staff, very nice pool on the hotel's roof with a bar and excellent view

hotel offers excellent amenities, including a swimming pool, a well-equipped kitchen, a rooftop bar with a great atmosphere, and a tv (spanish channels only, which was not an issue for us)

nice pool with bar and lots of sun loungers available

chamber maid, bar staff and waiters all outstanding

the large bar with palms, like a traditional patio, is elegant and

staff were all very friendly and helpful, the hotel was in the perfect location but the bar did not stay open late on weekends

the bar wasn’t opened in the interior

of on site bar and tha one affiliated to the hotel was outdoors and very uncomfortable seating

staff were helpful, nice small pool on the roof, clean rooms, nice bar and restaurant to sit outside and watch the world go by

the dining room, terrace and bar staff were all very proficient

at the outside bar area was poor why do waiting staff seem to have tunnel vision

outside bar in hotel was lovely and most evenings had live spanish singer with guitar , prices of drinks

the manager fixed a problem for us immediately and there was an excellent singer in the patio bar which served lovely cocktails, for a 3 star hotel tiny improvements could easily make it a

cleaners bar reception and waiters

manuel in the lobby bar always has

very quiet and nice gardens, we sat on the bar verandah and watched the green parrots flying around

the staff were amazing from the hotel reception desk to the dining area and from the bar to the pool

manu the barman was exceptional

loved the rooftop bar and outside seating area

the roof top bar and pool are very nice with great views over the city and the breakfasts are good

things - there was no ironing facility at the hotel and the rooftop bar was not yet open in the evening

in the evenings the rooftop bar is open and you can enjoy a nice drink in a calming atmosphere

terrace, where we enjoyed great breakfast with the view of teide (upstairs there is also a bar and a swimming pool which brings good vibes)

in took forever as receptionist more interested in talking to bar staff and was quite ignorant and unfriendly

chairs in bedroom just stools noisy til 3am from bar below parking difficult and at a

concierge not very helpful. bar staff very good

seems the place is more like a cafe bar with rooms

lots of restaurants and bars/cafes are a stone throw away

delicious breakfast and dinner

good buffet breakfast

- the lack of range at the breakfast buffet, was more 3 star than 5, but what was there was tasty

breakfast had many options

great breakfast, nice terrace with sea view, swimming pools.

there is music from a bar (a live person singing), this stops at 12

they show a pool bar in the photos but it is not open, that was

no bar in the pool area. however it is a rooftop pool so probably safer that way.

was close to bars and the noisiest bar on the square, also near the bins so very noisy every day when they are

be quick to get a sun bed, no chance of any sleep before 12:30 am due to live music coming from bar opposite

everything was wonderful. we would have liked a later bar service but it didn't impact our stay.

rooms, pool, restaurant, bar all excellent

a bit from the center but very quiet and the hotel restaurant and bar is very nice

found the musical entertainment in the bar designed to appeal to a very elderly group

breakfast is varied and of high quality and the bar and restaurant also excellent

in a nice area pool bar and pool area nice

was a lovely hotel very well kept grass and garden expect for the pond the pool area was nice and bar was cheap

the pool bar and this area was really clean and well maintained

aimed at the german & french market if there was entertainment we were not told about it and the bar area was very quiet just a few folk dancing to a lady playing a key board and attempting to

bar at night with some live music are very nice

staff were very friendly especially the bar man david and the cleaning staff the hotel was excellent we would definitely book again

bar wasn’t open so couldn’t just get a quick glass of water or ice

no bar to buy a drink tea or coffee during the day.

no bar open on premises but value for money breakfast was lovely

in the morning comes from a coffeemachine, so it is not the coffee you get from an outside bar or cafe

a problem but there was no bar service so had to go across the road but not a problem will definitely

though i'm not a swimmer or sunbather the rooftop pool area had a bar where you could sit and get reasonably priced drink and food

rooftop pool and bar are the highlight

finally, the staff at reception, in the restaurant at breakfast time and in the rooftop bar were very friendly and helpful

the breakfast choice was very good and the pool and bar area was

daily night events at the bar place were fantastic

for our weekend stay we read many of the previous reviews and noted negative about waiting and bar staff

some staffs were not friendly at the pool side restaurants and the bar counter.

the bar staff had such a great bond as a team

it had all the services, pools, bar and so on

loved the cleanliness, the quality staff, the pools and the garden, the breakfast, the bar and the lounge area

nice relaxed evening experience at the bar with some light entertainment and dancing

great shows, live music in the bar every night

bar and dinning staff were very polite and helpful - we were provided with everything we needed

hotel bar was good with plenty of drinks to choose from plus they have 2f1 happy hours from 17-18:00

pool/hotel bar not staffed very often

tasty and good the breakfast was one of the best i ever ate, and you have also the pool and the bar nearby that let you relax really well

but fix it only on another day - bad cocktails in bar - very loud

a huge cockroach in the bathroom at breakfast there was no lactose free milk

food,staff, clean, pool , pool bar, location

quality of food lack of entertainment opening hours of bar lack of heating in room

bed was lumpy and needs replacing bar did not stock port!

the bar and the outside areas have comfy sofas and chairs for both day and night time

don t really stay in a hotel so couldn t rate the services, bar is reasonable priced for those not staying all inclusive and but the breakfast is amazing

there is no club room bar with premium wine/spirits/snacks

food was average and lower quality (all inclusive) the pool bar is missing beverage menu for al (you have to ask what is included in the price) quite a lot od

a lot on offer at the pool bar and a bit costly, vending machines expensive and although the breakfast was great on the first

lobby bar wasn’t to a resort’s standard; friendly staff, however, the level of service wasn’t as

poolside had awesome panoramic view and also to enjoy most magical sunset ;o) bar also had amazing ambience with views over puerto de la cruz

the bar was probably the best part, and everything was amazingly priced like eight euro cocktails and

nice facilities, very diverse breakfast, and snack lounge bar for my favourite club guests was very good

couple of the bar staff members appeared as if we were a burden

my example, whoever signs the sky bar knows where it is - i never found it

setting area and a marble walk way to the next landing where the swimming pool and dining room bar lounge area was

location with a great friendly bar chirripa opposite

the bar was nice to have a drink during the day as you could sit inside or outside

walking distance was the local town with a number of shops and cafes/bars

there was a live music in the evening but we found their bar doesn't accept card payments so we were left with no drinks

if you tried to remove it from its base, finally at dinner time you had to buy a coffee from the bar but you were not allowed to return to your table and enjoy it with your dinner

could have provided better bar facilities in the evening.

excellent hotel & excellent service in the reception and the bar they treated us very well

the breakfast starts later than in other properties and the bar closes quite early.

the bar shut quite early after dinner.

the bar closes very early and the breakfast starts later than in other properties.

alcohol spirits at bar limited

the hotel is situated, make sure you have a couple of euro's change as you need one for your bar cup which you get back and if you forget towel clips they give them to you at the spa, again

didn t like the noise at night we tend to turn in early and found that the noise from the bar carried up to our

closing at 11pm, would have been better if could still sit in the bar and purchase drinks till at least

what suprised us the most was that the water in the pool is heated, also there is very nice pool bar along with the restaurant next door

all other staff are fantastic, especially the bar

, good breakfast , the staff both reception and cleaning very good friendly and fun bike locker , bar and tapas

the pool area and bar are great

there is also a lovely bar on site with some music, which we did not see or enjoy as we only stayed one night

you can ask for hot water from the bar but would have liked to be able to have a coffee or tea in the room

the outside bar overlooking the kite surfer beach and the red mountain is a must for sundowner drinks